February 2021 Statistics*
* Springshare is currently experiencing an issue connecting statistics from shared sites. Until they’re able to remedy the problem, the statistics displayed from this dashboard will not be an accurate representation of the participation from those institutions answering AAL questions from within their own LibAnswers pages.
Question Type
SMS 523 Chat 6,251 FAQ Views 165 Email 1,530 Total 8,469 Total Transactions by Entry Point (Top 45)
Statewide Ask a Librarian University of Florida Hillsborough County Public Library Cooperative Lee County Library System University of South Florida Florida Atlantic University St Johns County Public Library System Valencia College Academic Polk State College State College of Florida Nova Southeastern University Indian River State College St. Petersburg Library System Palm Beach State College Miami Dade College St Petersburg College Florida SouthWestern State College Eastern Florida State College Seminole County Library System Manatee County Public Library System Palm Beach County Library System Florida A&M University University of Central Florida Broward County Library Osceola Library System Hillsborough Community College Pasco County Library System Palm Beach Atlantic University Pasco-Hernando State College Monroe County Public Library AAL Helpdesk USF eResources Florida State University Southeastern University Jacksonville Public Library Tallahassee Community College Volusia County Public Library TBLC Delray Beach Public Library College of Central Florida Santa Fe College State Library of Florida Collier County Public Library Shimberg Health Sciences Library 0 200 400 600 800 1000 1200 1400 1600
CHAT EMAIL SMS What’s the Breakdown of Questions by Source?
CHAT EMAIL SMS FAQ
6% 2%
18%
74% What Devices are Patrons Using to Ask Questions?
iPad Chrome OS Android iPhone Macintosh Windows
1% 3% 5%
9%
53%
29%
SMS
Total SMS by Library
Hillsborough County Public Library Cooperative Lee County Library System Valencia College Seminole County Library System State-Wide AskALibrarian Queue Palm Beach State College Manatee County Public Library System Palm Beach County Library System University of South Florida State College of Florida University of Florida Pasco County Library System Miami Dade College St Johns County Public Library System Volusia County Public Library Hialeah Public Libraries Florida Atlantic University Polk State College Broward County Library Pasco-Hernando State College Eastern Florida State College TCC Monroe Co. Public Library--Florida Keys Florida State University University of Central Florida St Petersburg College Southeastern University Lake County Library System Jacksonville Public Library Florida A&M University Santa Fe College LeRoy Collins Leon County Public Library Florida Memorial University Florida Gateway College Southern Technical College Sarasota County Libraries and Historical Resources Panhandle Public Library Cooperative System Miami Dade Public Library Indian River State College Hodges University Heartland Library Cooperative Everglades University Citrus County Library System 0 20 40 60 80 100 120 140 160 180
Chat
What Percent of Chats Were Answered/Missed?
Missed Answered
11%
89% Which Departments Answered Chats (by type)?
Statewide Academic Local
22%
4%
74% Which Department Answered Chats (by local library)?
Statewide Ask a Librarian University of Florida Lee County Library System Tampa - Hillsborough Public Library University of South Florida Florida Atlantic University Academic Polk State College State College of Florida Valencia College Nova Southeastern University Indian River State College St. Petersburg Library System Miami Dade College Eastern Florida State College St Petersburg College Florida SouthWestern State College Palm Beach State College Florida A&M University Osceola Library System Palm Beach County Library System Hillsborough Community College Seminole County Library System Palm Beach Atlantic University University of Central Florida Pasco-Hernando State College St Johns County Public Library System Monroe County Public Library Southeastern University College of Central Florida Tallahassee Community College Santa Fe College Delray Beach Public Library Pasco County Library System Broward County Library Maitland Public Library TBLC AAL Training South Florida State College Florida Gateway College Jacksonville Public Library Hodges University 0 200 400 600 800 1000 1200 1400 1600 Which Widgets Brought in the Most Chats (Top 25)?
University of Florida Slide
Hillsborough County Public Library Cooperative local page
Lee County Library System -AAL-Slide-Out-Chat
Florida Atlantic University - Slideout
SCF slide-out
USF Libraries AaL Widget
St. Petersburg Library Local Chat
Polk State College Slideout (copy)
Valencia College local page 2
Nova Southeastern Slideout
Statewide askalibrarian.org (on main page)
University of South Florida local page
Palm Beach Atlantic University slideout with proactive prompt
Chat with an IRSC Librarian
Nova Southeastern University Widget 1
Miami Dade College AaL widget
Florida SouthWestern State College local page
FAMU-slide
Eastern Florida Slideout
Florida Atlantic University local page
Lee County Library System AAL-In-Page-Chat
Palm Beach State College local page
PBCLS
Palm Beach County Library System local page
Osceola Library pop-out widget
0 200 400 600 800 1000 1200 1400
Total Emails by Library (Top 47)
St Johns County Public Library System Hillsborough County Public Library Cooperative Manatee County Public Library System State-Wide AskALibrarian Queue University of South Florida Broward County Library Florida Atlantic University University of Florida St. Petersburg Library System Pasco County Library System Valencia College Polk State College Seminole County Library System AAL Helpdesk University of Central Florida USF eResources Palm Beach State College Florida SouthWestern State College State College of Florida Florida State University Nova Southeastern University Jacksonville Public Library TBLC St Petersburg College Volusia County Public Library State Library of Florida Monroe Co. Public Library--Florida Keys Miami Dade College Collier County Public Library Shimberg Health Sciences Library Palm Beach Atlantic University Hillsborough Community College Florida A&M University Palm Beach County Library System Southeastern University Lee County Library System Delray Beach Public Library Hernando County Public Library Citrus County Library System Pasco-Hernando State College Eastern Florida State College Sarasota County Libraries and Historical Resources Lake County Library System USF Tampa Special Collections South Florida State College Heartland Library Cooperative College of Central Florida 0 50 100 150 200 250 300 Top 24 FAQ Search Terms (Queries) book 13 men 3 borrow 7 diet 3 please 6 paid 3 thd 6 need 3 road 6 should 3 cans 6 lisence 3 library 5 drivers 3 vegetarian 4 articles 3 women 4 download 2 out 3 paralegal 2 state 3 access 2 help 3 gale 2