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Device Protection Service LOSS • THEFT • DAMAGE • MECHANICAL Or ELECTRICAL FAILURE

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Device Protection Service LOSS • THEFT • DAMAGE • MECHANICAL Or ELECTRICAL FAILURE Device Protection Service LOSS • THEFT • DAMAGE • MECHANICAL or ELECTRICAL FAILURE Device Protection Service combines the Device Coverage and Device Enhanced Warranty programs. The Device Coverage insurance is underwritten by Old Republic Insurance Company and Asurion Insurance Services, Inc., (in New York, Asurion; in California, License #0B35141; in Iowa, License #1001000131) is the insurance agent and provides claims servicing under this program. The Device Enhanced Warranty plan is provided by Asurion Technology Services, Inc. Be Covered. Your device is an important part of your life. Protect it from mishaps, loss and other unfortunate incidents with a protection plan for nTelos wireless customers. From comprehensive coverage to an easy claims process, nTelos wireless has you covered when it comes to safeguarding your device. What’s Inside ■ Device Protection Service .................p. 3-6 ■ Device Coverage ........................p. 7-24 ■ Device Enhanced Warranty ................p. 25-35 2 3 Device Protection Service Service Protection Device Device Protection Service covers your device against loss, theft, liquid or physical damage and protects against mechanical or electrical failures due to defects in materials or workmanship or normal wear and tear. Think of it as peace of mind for you. Great Coverage. Great Value. Device Protection Service combines Device Coverage and Device Enhanced Warranty to provide comprehensive coverage for $6.99 or $10.99 per month, per device (depending on model). Here’s how it works: If your covered nTelos wireless device, data card or Wi-Fi router is lost, stolen or damaged (including liquid damage), the Device Coverage program saves the day. A $50, $100, $170, or $200 non-refundable deductible (depending on device) applies per approved claim occurrence. Device replacements for approved claim occurrences typically arrive in one business day if submitted before 10:00 PM ET*. If your covered nTelos wireless device, data card, or Wi-Fi router has a mechanical or electrical failure due to defect in materials or workmanship or normal wear and tear, the Device Enhanced Warranty program kicks in with a replacement. A $50, $100, $170, or $200 non-refundable claim service fee (depending on device) applies per approved claim for failures that occur after the manufacturer’s warranty period expires. Device replacements for approved claim occurrences typically arrive in one business day if submitted before 10:00 PM ET.* Device Coverage and Device Enhanced Warranty are each available separately. If you provide your email address or other electronic address to nTelos, we may communicate program information and legal notices with you through electronic means. If you wish to update your email or opt out of electronic communications, please visit your local nTelos store. * Devices for claim occurrences submitted on Saturday or Sunday will typically arrive in two business days. 2 3 How to Enroll Ask an nTelos wireless sales rep, go to www.nteloswireless.com, or call 877-468-3567 to enroll. How to File a Claim To file a claim for a device that is lost, stolen, damaged, or experiencing a mechanical or electrical failure, call 877-868-8775. Device Protection Service Details Summary of the Device Coverage terms and conditions and the Device Enhanced Warranty terms and conditions are located in this brochure. $6.99 or $10.99 per month, per Monthly Charge device (depending on model) $50, $100, $170, or $200 Deductible/Claim non-refundable deductible/claim Service Fee* service fee per approved claim depending on model Three loss, theft or damage claim occurrences within any consecutive 12 Limits months with a maximum replacement value of $1,500 per occurrence · Claims may be fulfilled with new or refurbished equipment · If your same make and model is Replacement not available, a comparable model Equipment of a like kind and quality will be substituted · Color, features and accessory compatibility are not guaranteed Loss, theft, physical or liquid damage, mechanical or electrical failure due to Covered Incidents defects in materials or workmanship or normal wear and tear You may cancel your optional coverage at any time and receive Cancellation Policy a prorated refund of your unearned premium/charges * There is no claim service fee for approved mechanical or electrical claims during the manufacturer’s warranty period. 4 5 Device Device Protection Service Protection Device Protection Summary Service: Device Device of Coverage Best Enhanced Coverage Options Value, Warranty Broadest Coverage $6.99 or $5.39 or $2.99 or $10.99 $8.39 per $3.99 per per month, month, month, Monthly Charge per device per device per device (depending (depending (depending on model)** on model) on model) Deductible/Claim $50, $100, $50, $100, $50, $100, Service Fee* $170, or $170, or $170, or (non-refundable $200 $200 $200 deductible/Claim depending depending depending Service Fee per on device on device on device approved claim) model** model** model** Mechanical or Electrical Failure due to defects in Material and P No P Workmanship or Normal Wear and Tear Physical Damage P P No Liquid Damage P P No Loss & Theft P P No Device Protection Service includes Device Coverage and Device Enhanced Warranty. Please refer to page 8 for a summary of the Device Coverage terms, conditions and limitations of coverage. Please refer to page 28 for the Device Enhanced Warranty terms, conditions and limitations of coverage. All applicable taxes and surcharges extra. * There is no claim service fee for approved mechanical or electrical claims during the manufacturer’s warranty period. ** See deductible schedule on page 6. For a complete and current list of devices with associated premium and deductible amounts, please visit www.phoneclaim.com/ntelos or call Asurion at 877-868-8775. Covered Devices Eligible nTelos wireless devices, data cards, or Wi-Fi routers. You are also covered for the following accessories if the accessory was part of the loss to the covered device: one standard battery, one standard charger, one standard wired earbud (not wireless or other specialty earpieces such as Bluetooth) and SIM card (if applicable). 4 5 Coverage Limitations Coverage is subject to certain limitations and exclusions, such as loss caused by intentional acts or cosmetic damage. See the summary of the Device Coverage terms and conditions and the complete Device Enhanced Warranty terms and conditions for exclusions and limitations. SCHEDULE A Deductible: $50 Claim Limit: $1,500 A sampling of devices includes: Kyocera S2100 Luno Samsung SCH-R390 Freeform 4 Motorola W845 Quantico Samsung SCH-R680 Repp Samsung SCH-R261 Chrono Sonim XP3400 Armor SCHEDULE B Deductible: $100 Claim Limit: $1,500 A sampling of devices includes: HTC Desire 816 LG Optimus F7 HTC Desire 601 LG G3 HTC One M7 Samsung Galaxy S2 SCHEDULE C Deductible: $100 Claim Limit: $1,500 A sampling of devices includes: Apple® iPhone® 4 (8GB) Apple® iPhone® 5C (8GB) Apple® iPhone® 4S (8GB) Apple® iPhone® 5C (16GB) Apple® iPhone® 4S (16GB) Samsung Galaxy S5 Apple® iPhone® 5 (16GB) SCHEDULE D Deductible: $170 Claim Limit: $1,500 A sampling of devices includes: Apple® iPhone® 5S (16GB) Samsung Galaxy S6 (32GB) Apple® iPhone® 6 (16GB) SCHEDULE E Deductible: $200 Claim Limit: $1,500 A sampling of devices includes: Apple® iPhone® 5S (32GB) Samsung Galaxy S6 (64GB) Apple® iPhone® 6 (64GB) Samsung Galaxy S6 Edge Apple® iPhone® 6 Plus (16GB) This list is updated from time to time. If your device is not listed above or for a complete and current list of devices with associated premium and deductible amounts, please visit www.phoneclaim.com/ntelos or call Asurion at 877-868-8775. 6 Device Coverage 6 Device Coverage Device Coverage provides coverage for your nTelos wireless device, data card or Wi-Fi router if it is lost, stolen or damaged. Device Coverage Details A summary of the terms and conditions is located in this brochure on page 11. $5.39 or $8.39 per month, Monthly Premium per device (depending on model)* $50, $100, $170, or $200 non-refundable deductible Deductible per approved claim depending on model* Three loss, theft or damage claim occurrences within any consecutive 12 Limits months with a maximum replacement value of $1,500 per occurrence · Claims may be fulfilled with new or refurbished equipment · If your same make and model is not available, a Replacement Equipment comparable model of a like kind and quality will be substituted · Color, features and accessory compatibility are not guaranteed Loss, theft, physical or Covered Incidents liquid damage You may cancel your optional coverage at Cancellation Policy any time and receive a prorated refund of your unearned premium * See deductible schedule on page 6. For a complete and current list of devices with associated premium and deductible amounts, please visit www.phoneclaim.com/ntelos or call Asurion at 877-868-8775. 8 9 Devices Covered Eligible nTelos wireless devices, data cards, or WiFi routers. You are also covered for the following accessories if the accessory was part of the loss to the covered device: one standard battery, one standard charger, one standard wired earbud (not wireless or other specialty earpieces such as Bluetooth) and SIM card (if applicable). To Enroll Ask an nTelos wireless sales rep, go to www.nteloswireless.com, or call 877-468-3567 to enroll. Devices are only eligible for enrollment into the program upon approval. Approval of your request is at the sole discretion of the underwriter, Old Republic Insurance Company. You will receive a notice if your device is approved for enrollment. If approved, coverage is retroactive to when the request is submitted. If you receive a notice that your device did not meet the program eligibility requirements, it will not be eligible for enrollment into the program. Monthly billing will begin immediately following approval of your request and verification that your service and account status are active. A low monthly charge of $5.39 or $8.39 per month, per device (depending on model) will be added to your nTelos wireless bill each Coverage Device month.
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