SEO: In-House Team, Hired Gun or LETTER FROM 13 Agency – What Are My Options? You know you need to do SEO, and Paul Reilly is THE DIRECTOR here to give you the pros and cons of several ways to get it done. his issue of the GPWA Times Magazine – the T 15th – will be distributed in London at three January events – the Legal Gaming in Europe Conference, ICE and the London Affiliate Conference (LAC). I hope to see lots of you there. By the way, if 14 The Case for Poker Affiliate Networks you’re still looking for a good New Year’s resolution, Jeremy Enke makes the case for why poker how about deciding to make 2011 the year you affiliates networks should be a big part of the attend your first industry event?! future of the industry.

Our cover story this time around provides an in-depth dissection of – YOU. Participation in our first annual Membership Survey was excellent, Cover Story: and the results were interesting, informative and 36 GPWA Membership Survey often surprising. We hope you enjoy reading about Our members tell us 2011 will be the best year GPWA yourselves. And, as “first annual” implies, we’ll be ever, or at least better than 2010. See what else doing this every year. they say in our first annual survey! Executive Director: Michael Corfman Also not to be missed: five new affiliate Marketing Director: interviews; four new affiliate manager interviews; Andrea Mullaney Jeremy Enke’s take on the advantages for poker Program Manager: affiliates who promote through a network; Aaron Always on the Lookout Steven Corfman 48 Todd’s absorbing interview with Affiliate Guard Aaron Todd clues us in on what makes Affiliate Forum Moderator: Dog’s Andy Mueller; and Paul Reilly’s superb Guard Dog’s Andy Mueller tick in an up-close Anthony Telesca discussion of an affiliate’s SEO options. and personal interview with one of the most Program Coordinator: respected members of our industry. Nancy Troy Vin Narayanan, with camera in hand, found time

GPWA Times Magazine to explore the streets of Budapest during the Budapest Affiliate Conference. You can see the Managing Editor: results in this issue. And be sure to check out the Vin Narayanan Departments for the latest news, numbers and Senior Editor: ALSO IN THIS ISSUE quotes from the good guys and the bad guys in Aaron Todd Associate Editor: and around our industry. 16 Budapest in Photos Dan Igo Copy Chief: Before signing off I’d like to say a few words about my 65 In Memoriam – Ted (Spearmaster) Loh Bill Riley good friend Ted (Spearmaster) Loh, who passed away Designer: just a short time after we lost Allan (Captain) Leonard George Choi and Lou (Professor) Fabiano. I first got to know Ted DEPARTMENTS

Advertising well when he and I and a few other webmaster pioneers would meet back in the early days of 6 Webmaster News To advertise in the GPWA eCOGRA to provide advice and input and to discuss Times, please e-mail: 8 By the Numbers what we thought they could do to make a difference. [email protected] Ted was one of a small circle of folks I always tried 10 Cartoon Caption Contest Subscriptions to spend time with when we found ourselves at the 22 Affiliate Interview Series same conference, which happened pretty often. For a FREE subscription to 47 Event Calendar the GPWA Times Magazine, visit: gpwatimes.com Ted, I always enjoyed our times together. I’ll miss 54 Affiliate Manager Interviews you, friend. 62 GPWA Sponsors Sincerely, 68 APCW’s Wall of Shame

Michael A. Corfman ISSN 1941-9872 GPWA Executive Director

 

WEBMASTER NEWS

QUOTABLES Full Tilt, PokerStars leave Washington

“We do have a statute in By Aaron Todd real-money games if they are located Nevada that would allow for outside of the state’s borders. . It’s something nternet poker players in the state we’ve given quite a lot of Iof Washington were dealt a blow This difference may provide some solace thought to over the years.” last fall when PokerStars and Full to professional players who live in the – Nevada Gaming Control Board Tilt Poker announced players from state – they’ll be able to play games on Chairman Dennis Neilander the state will no longer be able to play Full Tilt when they travel to tournaments. real-money games on their sites. Additionally, they could keep their “We do not believe Internet permanent residence in Washington gambling and sports betting The decisions came in response to the and set up an apartment as an “office” will grow the overall market state’s Supreme Court ruling that a state in Oregon, Idaho or British Columbia because consumers will law making Internet gambling a Class C with the express purpose of playing their continue to feel pressure from felony was constitutional. outside of the state. economic forces such as high unemployment for some time. We expect revenue would go in PokerStars and Full Tilt account for the CEREUS Network sites (e.g., UB.com, one pocket and out the other as vast majority of Internet poker play in the Absolute Poker), Cake Poker Network gaming companies use different United States and in the world. According sites (e.g., Cake Poker, Doyles Room, forms of gambling to vie for the to PokerScout.com, the sites account for Victory Poker), Merge Network sites (e.g., same customer base.” more than two-thirds of Internet poker Carbon Poker, Sportsbook.com Poker, – Moody’s Investors Service, in a report traffic, with only five other rooms or Players Only Poker) and Bodog Poker about New Jersey legalizing online networks that allow U.S. players averaging are the largest available Internet poker gambling and sports betting more than 500 players at a time over the rooms now available to residents of the last several months. Evergreen State. “The industry now recognizes the opportunity that online gaming Full Tilt’s policy regarding play from could provide. It presents a Washington residents varies slightly different experience than visiting from that of PokerStars. Most notably, a casino, and in our view, it PokerStars does not allow residents would not cannibalize brick-and- of the state to play real-money games mortar, particularly if it was even when they are traveling outside of poker-only legislation.” the state’s borders. Full Tilt, however, – American Gaming Association allows Washington residents to play President and Chief Executive Frank Fahrenkopf

“There is illegal betting in every country in the world. Some [countries] are more effective [in preventing it] than others but not necessarily free of this new scourge of sports.” – IOC president Jacques Rogge

“If this passes it could be a tipping point for online “We are disappointed that gambling. They’ve already Congress failed to act and showed that casino gambling provide the necessary consumer could be regulated and “Making a BIG move . . . leaving protections and sensible oversight successful outside of Nevada.” UB. Truly lots of great memories, over this multi-billion-dollar – David G. Schwartz, director for but it’s time to move on . . . industry. Sadly, some politicians gaming research with the University of Mutual decision . . . Looking remain with their heads firmly in forward to BRIGHT future!” the sand.” Nevada Las Vegas, discussing possible – , on his Twitter – John Pappas, executive director of New Jersey online gambling legislation account, announcing he is leaving the , in an e-mail UB.com to ESPN.com

Webmaster News  

WEBMASTER NEWS

Efforts for federal regulation fall short in lame duck session

By Vin Narayanan the House Financial Services Commit- Port Security Act, so passing online poker tee again. legislation in this fashion would be poetic ovember and December were not justice. But presidential politics entered Nkind to those looking to pass pro-on- As a result, online gambling advocates the equation and quashed Reid’s efforts. line gambling legislation through the U.S. pinned their hopes for a Christmas mir- President Barack Obama cut Reid out Congress. In November, the Republican acle on the most powerful Democrat in of the picture on the tax-cuts legislation Party – which crafted and passed the Un- the Senate, Senate Majority Leader Har- and negotiated a deal directly with the lawful Internet Gambling Enforcement ry Reid. Reid had just survived a bruis- Republicans. As a result, Reid never had Act in 2006 – gained control of the House ing election contest in part because of a chance to attach his online poker bill. of Representatives. the backing of Nevada’s big casino com- Other bills passed by the lame-duck Sen- panies. According to the Center for Re- ate in December would have been bogged The elections results meant that in sponsive Politics, Caesars Entertainment down by Sen. Jon Kyl’s opposition to all January, the chairmanship of the pow- (formerly Harrah’s) and MGM Resorts forms of Internet gambling, and as a re- erful House Financial Services Com- International combined to give $375,000 sult, Reid’s bill died. mittee was transferred from online to a third-party group that ran commer- gaming proponent Rep. Barney Frank cials for Reid. And the employees of Cae- Reid has promised to try to pass online (D-Mass.) to staunch online gaming op- sars and MGM donated money directly to poker legislation again this year, but with ponent Rep. Spencer Bachus (R-Ala.). Reid’s campaign coffers. The top priority the House now under Republican control In Congress, committee chairmen wield of these companies was legalizing online – and firmly opposed to online gambling most of the power. They set the agenda poker and maintaining Nevada’s clout – – it’s unlikely that any online poker legis- for their committees and ultimately de- and therefore the clout of Nevada’s gam- lation will be passed at the federal level in cide which bills come up for a vote. Un- ing companies – in the Senate. In Decem- the next two years. der Frank’s chairmanship, the House ber, they tried to collect on their other Financial Services Committee passed priority – online poker. pro-online gambling legislation twice. Bachus vigorously opposed the legisla- The plan was simple. Attach a bill that tion and voted against it. The bills were licensed and regulated online poker to never voted on by the full House, and must-pass legislation – like the tax-cuts under Bachus, pro-online gambling leg- package. The UIGEA, after all, passed islation certainly won’t be brought up in back in 2006 when it was attached to the

WSOP to enter Italian poker market

AS VEGAS – Caesars Interactive Caesars Interactive Entertainment CEO leadership in the Italian Poker market and L Entertainment has announced a Mitch Garber. “Microgame is a clear lead- we are truly excited to offer our customers long-term agreement with Microgame er in Italy and we look forward to working something unique. The WSOP has over for the Italian poker market utilizing hard together to grow the poker market.” 40 years of history and heritage and an its World Series of Poker brand. alliance with Microgame online marks an People’s Poker, a network of over 120 exciting new chapter for both of us.” Under terms of the agreement, Microgame online poker sites, will be co-branded and CIE will work together exclusively to utilizing the WSOP brand and People’s Microgame and the WSOP will create land- market the WSOP brand in Italy, both with Poker brand, and serve as the online hub based tournaments for the Italian players online and offline poker tournaments and for poker playing in the Italian market. using the WSOP name and Microgame re- promotions. Using Microgame’s vast network both ceives exclusive rights to do so throughout online and at retail, the WSOP brand will the length of the agreement. In Italy, Microgame operates the largest be utilized to attract new players to poker poker network in the newly regulated via these avenues. As part of this agreement, Microgame be- online market. comes the exclusive satellite provider in It- “We are honored to have been selected as aly of WSOP land-based events. Microgame “This agreement is a logical step in our the exclusive Italian partner for the WSOP,” will also act as the exclusive pre-registra- European and global expansion strategy said Microgame CEO Fabrizio D’Aloia. tion booking office for Italian players for to partner with leading local companies as “The People’s Poker Network, powered the WSOP Main Event held in Las Vegas. we look to expand the WSOP brand,” said by Microgame, confirms its position of

Webmaster News 

BY THE NUMBERS

$133 million The amount paid by Paddy Power to acquire the 39.2 percent stake of Sportsbet it did not already own. 70%

The number of citizens in 4,000 to 5,000 Quebec who spent money in 10% The number of “immediate, the previous year on lotteries, 2 million direct jobs” that would be slot machines, video lottery The new tax rate online created in New Jersey by terminals and poker. The estimated number of gambling companies have to legalizing online gambling, online poker players in pay in Gibraltar. The previous according to lobbyist William California. rate was one percent. Pascrell III. £500,000

The amount spent by Virgin Games in a television advertising campaign for 1 20% Virgin Casino. The number of years of The increase in online probation PartyGaming gambling in Poland, co-founder Anurag Dikshit according to Polish 1.7 million received in U.S. District newspaper Dziennik Gazeta The number of U.S. males Court. Prawna. aged 18-22 who gamble online at least once a month, according to the National $1 billion $33 million Annenberg Survey of Youth. The amount Australians The amount forfeited by will wager online in 2010, Sportingbet to the U.S. according to the government in a settlement Courier-Mail. agreement.

$50 million The amount Loto-Québec $147,500 hopes to raise annually by offering online gambling in The amount Peter Eastgate $2,278,097.50 will donate to UNICEF after the Canadian province. selling his 2008 WSOP Main The amount won by Event gold bracelet on eBay. “POTTERPOKER” in the PokerStars World 1/25 Championship of Online €696.2 million The odds offered by Paddy Poker Main Event. Power that Price Harry will 116 Estimated net revenues of be the best man in Prince the newly formed bwin.party William’s wedding to Kate The number of bids Eastgate’s Digital Entertainment plc. Middleton. auction attracted.

By the Numbers  10

CAPTION CONTEST

THIS ISSUE’S cartoon

Our hero, with ICE winding down and the London Affiliate Conference not quite ready to begin, thought he’d squeeze in a bit of sightseeing – specifically, the torture chamber in the Tower of London. But look who’s being squeezed now! What on earth did he say or do to land himself in this predicament? In other words, what’s the Beefeater’s beef? Extra credit if you give us the name of the torture device depicted.

Go to the forums at gpwa.org and submit your caption for this cartoon. We’ll take a look at all the entries and pick the one we think is the funniest. The winner will be announced in our next issue and will receive a free copy of the iGaming Business Directory.

Drawings by Ben Riley, www.ben-riley.com

Last issue’s cartoon The Winner is . . .

“Great stats mean nothing to the ladies when you’ve been wearing the same shirt for the past 2 or so years.” — CK – Schalk

Congratulations to “CK – Schalk,” who wins a free iGaming Business Directory.

And the runners up . . .

“Airplane wifi, while helping productiv- Pilot via Tannoy (loudspeaker): “… and ity, did not improve John’s social skills.” our flight time will be approximately 22 – CityGuard hours and 25 minutes …” — Simmo! In our last issue, we asked for a caption for the cartoon shown “Looks like I might be going to the mile “Forget your stats and think ‘deodorant’!” above, where an in-flight affiliate, high club twice today.” – graham — giggles7p pumped up by his latest stats, is trying somewhat unsuccessfully to impress the attractive young lady seated next to him.

Caption Contest 10 13 13 SEO: In-house team, hired gun or agency – what are my options?

By Paul Reilly If you think you can link using purely months. Spend that time building vari- “casino” or “online casino” links, then ation into your back links. hether you’re a big established af- think again! W filiate or a small affiliate newbie, Do a deal – JV with an SEO you’re going to need to do SEO. And Note: There is a common myth in SEO whether you do it yourself, speak to an that suggests Google is now favoring Alternatively, if you’re not confident with expert or hire an agency, this article will brands! Google has no way or reason to SEO, or you’ve never had success with look at the pros and cons of a number of distinguish a brand; just Google “Online SEO, find someone who has. options and give you a balanced view of Casino,” “Online Roulette” or “Chelten- how best to proceed in an industry full ham Betting.” You’ll see keyword-rich do- Options include doing a joint venture of sharks. main names peppering the SERPs (Search (JV) with an experienced SEO. If they’re Engine Results Pages). confident, they will put their money SEO – doing it for yourself (or their time) where their mouth is. If your brand or domain name doesn’t The JV should take into account exter- If you’re a newbie, this is the best single contain the target keyword, then create a nal link costs, time invested, etc., and piece of advice I can give you: getting subdomain: Casino.example.com should work on a revenue share over links – particularly in casino, poker and an agreed-upon long-term basis. If bingo – is 90 percent of SEO, and for this Not only will this give you your target you decide to pursue this option, you reason the first thing you need is a natu- keyword in your domain link variations, should collaborate with an SEO who ral-looking link profile. Any naturally but you’re also ready to roll with other has a proven track record in iGaming occurring back link profile will have do- products, such as Bingo.example.com, SEO. Creative deal making like this will main/URL/brand variations as the most Poker.example.com or Betting.example. reduce exposure to risk and incentiv- frequently occurring anchor or link text. com. And a neutral domain such as .com, ize your SEO partner for the long term. .net or .org will enable you to go after in- Everyone’s a winner! Your target keywords – such as “online ternational markets: casino,” “poker” or “bingo” – should, in • Bingo.example.com/SE I know plenty of fantastic SEOs who any natural situation, appear far less • Poker.example.com/DE would gladly take up a win-win deal, frequently than these “brand” varia- so please feel free to message me (my tions. Google tightened up this thresh- Each of the following anchor text varia- details can be found at the end of this old in April/May 2010, and many op- tions would occur naturally. Link build article). erators and affiliates were slammed by with these variations most frequently: the new policy. • Casino.example.com If you have experience in SEO and are • http://casino.example.com happy to run a campaign on your own, Here’s the reason why keyword-rich do- • Casino.example.com/ then you already know how important mains are beneficial: when your domain • Example Casino back links are. name contains, for example, the target • http://casino.example.com/ keyword “examplecasino.com,” there are I would recommend that you optimize a number of anchor text (link text) varia- Your target keyword token will be boost- your own efficiencies, thereby multi- tions you can use: ed without the need for obvious repeti- plying the impact you have as your own tious target anchor text. Ask yourself this: SEO resource. • www.examplecasino.com What is the statistical probability that the • http://examplecasino.com next five independent Web citations will Raventools.com is vital in tracking and • www.examplecasino.com/ use the anchor text “Online Casino” or managing your activity. Its features are • example casino “Play Online Casino Games”? It’s billions too vast to mention here, but I suggest • http://www.examplecasino.com to one, and Google knows this! that you make use of the 30-day trial.

All are naturally occurring variations and Note: Before you build any “casino” For doing back link research, I can also each contains the keyword token “casino.” or other target keyword links, build recommend Opensiteexplorer.org. I use I’ve seen a brand-new domain rank for the natural variations for at least five this daily and would recommend it based “casino” within eight months by focusing months. In fact, I’d go as far as to sug- gest that you don’t get a single casino, on the natural brand or URL variations. Continued on page 53 poker, bingo or betting link for five

SEO: In-house team, hired gun or agency – what are my options? 14 15 Making the case for poker affiliate networks

By Jeremy Enke Personally, in the months and years to The current poker affiliate networks are come, I would love to see the poker af- aggregate-type networks; you can pro- ver the past year I have further diver- filiate industry embrace this type of mote several rooms on the network, but O sified my affiliate business outside business model. When reading the the networks still pull affiliate track- gaming and into more mainstream verti- top industry forums such as GPWA ers directly from the individual affiliate cals. During this time, I have able been to or PAL, the three most common com- programs, and then redistribute them to examine and contrast the main differences plaints you see on a monthly basis are: their affiliates. Regardless of whether the between the poker affiliate market and the • Poor affiliate manager communications networks are scraping data or using data retail market. • Bad tracking feeds, their stats are only as good as the • Late payments operators’ internal affiliate programs and Whether you are marketing poker, casi- tracking. Likewise, the networks get paid nos, weight-loss products, precious metals When operating on a network model, each month by the operator and then re- or any other product for that matter, the especially if the poker operator chose to distribute the commissions to affiliates. fundamentals of affiliate marketing remain the same. Drive targeted traf- Outside of gaming, in the traditional fic to your Web site or landing pages, affiliate marketplace, networks oper- and effectively convert the traffic to ate a bit differently. For example, with new customers through your affili- Commission Junction, many compa- ate links. Most superaffiliates I know nies will outsource 100 percent of could promote in any niche and be What I have found their affiliate program and manage- successful. This is because they have “ ment to CJ, which not only supplies mastered the fundamentals in their through my affiliate the affiliate platform but also uses its given affiliate expertise (SEO, PPC, own tracking system, which must be Social Media, List Building, etc.). adventures with integrated into each of its customers’ sites. This ensures that CJ is always Once affiliates have made it to this large nongaming in control of tracking with their own level in their career, it becomes in- internal links and that scraping er- creasingly more important to be se- companies is that rors won’t affect tracking. lective as to which affiliate programs and affiliate managers they work very few operate Furthermore, affiliates are always with. Typically at this point as well, guaranteed payment from each com- the successful affiliate will be convert- stand-alone affiliate pany they promote on the network. ing traffic through several different In the traditional space, companies affiliate programs and platforms. programs. are required to hold a reserve bal- ance with the network that is always What I have found through my af- greater than the amount owed by the filiate adventures with large non- network to their affiliates. gaming companies is that very few operate stand-alone affiliate pro- In the future I would love to see the grams. Although some of these com- use “network affiliate managers,” most of existing poker affiliate networks take on panies will have an in-house affiliate these issues could be alleviated. I realize a larger and more comprehensive role manager, almost all run their affiliate there are poker ” affiliate networks such with the poker operators. There is a rea- program through a network model such as PAS (PokerAffiliateSolutions.com) son many companies in the traditional as Commission Junction. At first glance and PAW (PokerAffiliateWorld.com). space outsource their entire affiliate pro- many poker operators would probably However, outside of rakeback, we have gram to networks; the top networks are envision this as being too costly, or giv- yet to see poker affiliates and operators experts in every aspect of affiliate mar- ing up to much control. However, when fully embrace the model as other more keting and already have a robust data- you look at the bigger picture, there are mature verticals in affiliate marketing base of affiliates who trust them and ex- exponential benefits for both the opera- have done. clusively promote products and services tor and the affiliate. on their respective networks.

The case for poker affiliate networks 14 15

As an Internet marketer with literally hun- self, and you will have the opportunity to dreds of affiliate accounts, I think most of read about that in future articles. Jeremy Enke my fellow poker affiliates would agree that checking stats and individually cashing The intention of this article isn’t to en- Jeremy Enke is the CEO of Poker out of each program every 30 days can be courage poker affiliates to strictly pro- Affliate Listings (PokerAffiliate- a massive undertaking in its own right. mote through networks, but instead to Listings.com). Jeremy has dedicat- collectively look outside our industry and While, as I mentioned above, I’d like to see what is working well in other verticals. ed over seven years to the poker see the existing networks grow and be- In many cases, individual poker opera- affiliate market, with an overall come more comprehensive, this is some- tors do a fabulous job running their affili- mission throughout this time of thing that I believe will happen naturally ate programs, especially the established helping affiliate marketers reach as the industry matures. In the mean- programs. Sadly, however, it seems that their full potential and become time, though, I am still a firm believer each month in the forums we read about that, for the beginning poker affiliate, a plethora of issues coming up with stand- more successful in this terrific in- promoting through a network is the best alone poker affiliate programs. dustry. Jeremy has been involved course of action. in the poker affiliate industry since Throughout my tenure in the poker af- 2003. Founding the world’s larg- While visiting the offices of the largest filiate industry I have seen multiple poker est poker affiliate community, fol- poker affiliate networks (PokerAffiliateS- sites come and go. Many of the sites that olutions.com), I sat down with Tim Flores have folded were well capitalized initially lowed by the world’s largest poker and asked him what the distinct advantag- and had great business plans. What some affiliate network, Jeremy likes to re- es were for affiliates promoting through a new poker rooms do not realize, however, fer to himself as a self-proclaimed network. Tim stated, “There are the obvi- is that there is much more to having a suc- Certified Baller. Jeremy’s sense of ous benefits such as higher commissions cessful affiliate program than simply us- humor and entrepreneurial spirit and one backend to get your trackers and ing the out-of-the-box network affiliate stats. But you also have experienced af- software and hiring an inexperienced af- are second to none. filiate managers that are responsive and filiate manager. always available. In this instance, you can see where uti- “Being the largest poker affiliate network lizing a network would be highly recom- in the world, we generate a great deal of mended. Operators can decrease their volume to our operators,” Tim also said. overhead by not having to hire an internal “If there are tracking issues, payment is- affiliate manager or deal with individual sues or anything that looks suspect, we affiliates or payments on a daily basis. can usually spot this immediately and Instead, operators can focus on player alert our affiliates.” conversions and retention, which are the foundation for running a successful online Having the opportunity to tour the PAS poker room. offices was an awesome experience in it-

The case for poker affiliate networks

BUDAPEST Breathtaking places, beautiful people in the Paris of Eastern Europe

Stunning is the only way to describe Budapest. The buildings, the architecture, the people — everything about it is simply beautiful. And it was in this picturesque setting that affiliates and affiliate program representatives gathered together in October to do business at the Budapest Affiliate Conference. As always, the GPWA’s Vin Narayanan was there to capture the atmosphere, the beauty and the hijinks. Hope you enjoy the photos. Dragonfish’s Kfir Bilton hangs out in his booth.

The Victory Poker crew knows how to mug for the camera.

Cake Poker’s Chris Peddigrew Victory Poker pro Antonio shows off his muscles. Esfandiari tries the stilts.

The NeoGames Partners booth was right by the GPWA booth. The folks at Roxy Affiliates were busy, busy, busy. The Winner Affiliates booth was a popular stop in Budapest.

IGB’s Alex Pratt stops by the Stan James Affiliates booth for a caricature drawing.

This BetUS model was signing autographs.

The architecture in Budapest is stunning.

The women of BetOnline Affiliates made quite an impression. Come to think of it, there were models everywhere. The Creol Bar was hopping at the BAC Opening Party.

The party goers loved the GPWA camera.

Saint Stephen’s Basilica at night is absolutely amazing.

The EuroAffiliates models stopped traffic at the conference. Affiliates tried their hand at roller skating at the Affiliate Edge party. BetOnline’s Bella Stanford enjoys the party at Creol.

Beer was popular on the party scene. Models were dropping by the GPWA booth all the time.

Saint Stephen’s Basilica at night is absolutely amazing.

Affiliates tried their hand at roller skating at the Affiliate Edge party. GPWA Travis Gottfried UltimatePokerBonus AFFILIATE INTERVIEW SERIES

Chocoholism, one clever canine, a lump of meat – and more!

We recently caught up with five GPWA webmasters in four far- Travis (far left) at a Penn State University football game away places and one place that’s just a state or two away from the GPWA Times Magazine’s Massa- chusetts office. To be specific (or at His dog helps out, and is least as specific as these chaotic, unsettled times in our industry allow honing her typing skills us to be), they’re based in South Af- rica, Mexico, Malta, Pennsylvania You currently operate four sites – three Why did you become an online gaming and . . . somewhere in Europe. poker-related and one dedicated to “all affiliate? How did you get your start in things bingo.” When you decided to the business? I have always been a gam- branch out beyond poker, why did you bler but unfortunately never that good at As always, these interviewees are happen to go with bingo rather than, it. After blowing my bankroll I was brows- as different as the day is long, ex- say, a casino site? It was mostly on a ing the Web and came across an affiliate whim and I just “threw” it together quick- link somewhere and read about it. Learn- cept for the occasional remarkable ly. Unfortunately the bingo site gets very ing that I could earn a piece of the action coincidence (e.g., two of them fan- little attention, but I hope to get back to it by referring players, I thought, “How hard tasize about having dinner with the in the near future. I chose bingo because could that be – I can do that.” I really had I thought it would be easier than a casino no idea! I started a Web site and the rest second President Bush). site. I think it’s very important to actu- is history. ally play at the site(s) you are reviewing. Something else they have in com- I have never really played at many online What’s different about the industry now casinos so it would have been tough to de- compared to when you started? I’ve real- mon is the thoughtfulness and gen- velop a site dedicated to casino games. ly only been doing it about two years now, erosity they show when asked to so not a lot has changed for me person- share their experiences and recipes What did you do before you became an ally. The biggest thing I guess is the fact online gambling affiliate? My profes- that many affiliate programs now charge for achieving success in our indus- sional career has all been in the retail in- so many fees your commission percent- try. We learned a thing or two, and dustry. I have worked for a few different age really drops. It seems when I started we know you will, too. companies ranging from small operators you earned 25 to 30 percent of revenue to at the time the third-largest retailer in less any bonuses. Now, with processing the world. I have had several positions fees and chargebacks, 25 percent is not ranging from general manager of a big- what it used to be. box retail store to working in the finance and IT departments on the corporate How long was it before you started mak- side. I’m currently working on getting my ing money? I was lucky in that I really MBA, so I may be back in the corporate started making money right away. Some- world sooner than later. how I managed to get a few big players,

*Due to space constraints, we could not print the interviews in their entirety. The complete text will be posted at gpwa.org. which made it worthwhile continuing my efforts. It wasn’t big money by any means, but it gave me a couple hundred dollars a month to play poker with for “free.” It seemed to never increase for quite some time but I’m happy to say that now it’s be- ginning to take off.

What do you know now that you wish you had known when you were starting out as an affiliate? Really just basic SEO and Web development skills. I literally knew nothing. I thought I could just put up a few banners and make some money. Had I done a little research I would have saved myself so much time by doing things at least somewhat right the first or second time around.

What do your friends and family think of your work as an affiliate? They don’t understand it. I simplify it mostly by just saying I do online advertising. Travis and his friend Shelby take his nephew to his first Jimmy Buffett concert. Some friends even heckle me a little about getting a “real” job but they have learn new things all the time, and if I have no idea what the potential is and they a problem the folks there are very helpful AGE: 35 don’t realize you can make a living do- and will try their best to answer any ques- HOMETOWN: Pennsylvania ing this. tions I may have. FAVORITE FOOD: Hibachi Where do you position yourself in the What advice would you give to someone SITES: ultimatepokerbonus.com ongoing debate about the usefulness just starting out in the industry? Learn onlinepokerbonus.info of direct links versus three-way links? some SEO. I wasted countless hours do- usa-internet-poker.com usainternetbingo.com There are several different debates out ing things the wrong way because I just there and I used to waste so much time didn’t know better. and energy reading about links. Three- ways may very well be the most benefi- Recently you’ve been testing the sports- If you had to pick five keys to success as cial, I don’t know. In my personal expe- book scene by adding a few sportsbooks an affiliate, what would they be? rience it seemed three-ways just took to your Ultimate Poker Bonus site. How 1. Research best practices – I wasted so too much time to monitor and research. has that been working out for you? It’s much time building my first site not For a lot of the sites that wanted to link still pretty new and I do not promote the knowing anything about Web site devel- via three-way, the linking site was junk. sportsbooks heavily. I like to wager on opment. Things I spent hours on became I still do a few three-ways but mostly the NFL so it just seemed reasonable to useless and I had to redo them anyway. now just with GPWA members, and add a few sportsbooks that I use or have 2. Learn SEO – you don’t have to be a they work out fine. As far as direct links used. If I get a player or two it’s just an master but you need to understand go, I guess the debate is that they cancel added bonus. basic principles. each other out so they are meaningless 3. Play at the sites you review – a personal or at least worth a lot less. Sometimes What prompted you to join the GPWA? twist can go a long way and make your just common sense has to be applied. If Has being a member helped you in your review believable. I link to a news article on CNN and then work? I saw a GPWA banner on another 4. Ask questions – if you don’t understand CNN links to me for some reason, some- site and just clicked it to see what it was something just ask. thing just tells me Google will still give about. At first I read a few posts but re- 5. Be patient – you can put hours of work me credit for that link. ally didn’t contribute. I came back to in but not reap the benefits of it for the GPWA probably about a year later, months. Don’t give up on a strategy if What’s the most difficult aspect of oper- and I’m so happy I did. The GPWA has you think it has merit – it takes time. I ating your sites? The technical side of it. helped tremendously! From coding was too quick in the beginning to think I There are so many things that I still do not questions to members giving site re- wasn’t doing something correctly, only know. The GPWA has helped dramatically views and suggestions, the information to see it take shape down the road and with this, though. By reading the posts I is invaluable. then have to play catch-up.

nw~hêh‰‰ŒŒ„—ˆêp‘—ˆ•™Œˆšêzˆ•Œˆ– ¢¤

ContinueD from page 23

You’ve posted that you love playing on- line poker. How often do you play? Which games are favorites? It used to be an ob- session. I still play a lot, at least four to five times per week. I play mainly Hold’em and like heads-up tournaments the best (in- stant gratification). I do not play a lot of ring games online but I enjoy them live.

How important is SEO to the continuing success of your sites? And regarding key- word density, how much is OK, and how much is too much? It’s everything, really. The competition is fierce out there, so to give yourself a chance to succeed I believe SEO is very important. I try to learn/do new things all the time to better my sites. Keyword density? Someone tell me, please – three to five percent? I write my pages as I would if I were talking. I will then run them through a keyword density check to make sure I’m above three percent for the words I want. If I’m over five percent but it sounds good, I leave it alone. Travis’s basset hound Sophie dressed as a banana for a Halloween contest, which she won.

What is the difference between simple (and oftentimes popular) keywords, and What’s your favorite vacation or getaway If you could have dinner with any five keyword phrases? I realize I will never rank destination? Anywhere warm. I know I people, alive or dead, who would they well for “poker,” so I have to string it out would say the Caribbean but I’ve never be? And what would be on the menu? in phrases. For me it’s all about keyword been there. I wanted to make it a point to 1. My grandfather – he passed away when phrases. I will not get the massive traffic go this winter but I don’t see it in the cards. I was very young and I never had the someone ranking well for a particular key- So I would have to say South Florida. chance to really know him. word will, but I would rather rank well for 2. George W. Bush – love him or hate a few popular phrases with less traffic and If you could have one “superpower,” what him, he intrigues me. Some may dis- actually get some clickthroughs. would it be? The ability to teleport! I love agree but I believe he did a good job to travel but hate the long car rides. I love to handling 9/11 (his first pitch at Yankee Do you use Facebook, Twitter or other so- fly, but when places are too close to fly to but Stadium gave me chills). Not sure if I cial networks to promote your sites? If so, three or four hours away by car I hate it. would rather have hung out with him which ones and how? I really don’t. I do before he quit drinking or now, after have a Twitter account that I use occasion- What’s your all-time favorite TV show? his presidency. Either way I think it ally (@poker4all) and a personal Facebook All-time? I’m not sure. Right now I love It’s would be a good time. account. This is on the list of things to do Always Sunny in Philadelphia. It’s the kind 3. Jimmy Buffett – love going to the con- very soon because it is so popular. of warped humor I enjoy. There is always at certs, and the stories he could tell have least one scene where I belly laugh. to be fascinating. He has a life I envy. Time management is one of the biggest 4. Salma Hayek – H - O - T! She’s a little issues facing affiliates. What time -man If you were starring in a movie, who older than I am but she is still sexy. agement tips can you offer your fellow would be your co-star? Kate Hudson or 5. One of my close friends. webmasters? I use lists – always have. I Salma Hayek – the reasons are probably Menu: I really wouldn’t care what we write down things that I want to get done as obvious. ate as long as there were drinks! I think of them. Then at the end of the day the list gets rewritten and re-prioritized for What are three things that nobody knows the next day, and I mark the things I must about you? get done that day. I am a great delegator, 1. I have regular conversations with my dog. but I only have a staff of one (my dog), and 2. I think sometimes I have the attention her typing skills need some refinement. span of a gnat. 3. I am a closet Nelly Furtado and Rihanna fan.

nw~hêh‰‰ŒŒ„—ˆêp‘—ˆ•™Œˆšêzˆ•Œˆ– Travis Gottfried UltimatePokerBonus 26 27

OTTO BERGSTROM cass One-man band good, two-man band better!

When you launched Cassaon-Casino a few What’s different about the industry now the market today I think it’s best to start years back, you said you were catering pri- compared to when you started? Five years out with a minimum of four individuals, marily to the Asian market. Is that still your ago the industry wasn’t as competitive as tasking each one to work within his/her focus today? To be honest, no. When we it is today and if affiliates were prepared respective field of expertise and then started out in 2006 we saw huge potential to add glue to their seats and really work building the site accordingly. The more in the Chinese market since most portal hard they soon started reaping the fruits dedicated individuals a site has, the more casinos at the time were predominantly of their labor. the workload is alleviated and the quicker concentrating on the U.S. and Europe. We the site’s overall visibility will be enhanced felt that these markets were too competi- I still consider myself a novice when it in the various search engines. tive, hence the reason the Chinese market comes to online gambling and every day I was a more viable option to us. We soon learn a bit more. A couple of years ago the What prompted you to join the GPWA? realized that China prohibits all forms of global economy wasn’t as volatile as it is Has being a member helped you in your online gambling, so we decided to concen- today and there still remains a fair amount work? How? I believe that the GPWA is trate on the U.S. and European markets of uncertainty as to where it’s heading. In hands down one of the best gambling fo- instead. This was before the imposition of essence this has had a severe impact on rums on the Net today and that’s one of the UIGEA by the U.S. government. the gaming industry in general. the main reasons why I’ve joined. I like the level of professionals involved who Are the people with whom you originally How long was it before you started mak- cover all spheres of the gaming industry launched your site still involved in its op- ing money? It took Cassaon nearly two at the GPWA. eration? Initially we started out as a two- years before it started making money, and man band. The site was only a sideline for the site’s first commission was a “hefty” There are a few GPWA members who set us and we hoped that it was something we $270 in January 2008, earned at Wager- the standard, and reading their threads could fall back on in the distant future. share’s Spin Palace casino. has helped me a great deal. Guys like Terry Presently I have a new business partner (thepokerkeep), who champions the cause (Max) and he’s a real geek when it comes What do your friends and family think of of affiliates at a time when more online to search engine optimization, search en- your work as an affiliate? My wife has an casinos are trying to dupe affiliates out gine marketing and the general layout of idea but she is not interested in the gam- of their hard-earned commissions. Now I our Web site. bling industry at all. My friends and rela- always make sure I read an affiliate pro- tives have no cooking clue as to what an gram’s T&Cs in detail before signing up. What did you do before you became an affiliate actually does, and to spend the online gambling affiliate? I worked in Si- majority of your time in front of a PC is If you had to pick five keys to success as an erra Leone for many years as the opera- beyond them. affiliate, what would they be? tions manager for a Canadian-listed com- 1. Be prepared to work hard and burn the pany mining alluvial diamonds and gold. What’s the most difficult thing about op- “midnight oil.” The harder and smarter I’m still actively involved in the country erating your site? Searching for unique one works the better the chances are of at- and presently I’m the operations manager content. Rewriting/refreshing your site’s taining one’s goals and being successful. for a U.S. company mining alluvial dia- content is arguably one of the most diffi- 2. Visit forums like GPWA and Affiliate Guard monds there. cult things to do nowadays, and it must be Dog to interact with fellow affiliates. done in such a way that you are not guilty 3. Add unique and quality content to one’s Why did you become an online gaming af- of plagiarism. We make use of gambling site on a daily basis. Affiliate managers filiate? How did you get your start in the books to aid us in writing unique content and media advertisers see this and they business? A friend of mine was doing ex- for our site. This is time-consuming but might approach you either to join their ceptionally well as an affiliate and he in- we’re getting there slowly but surely. The program or for a potential advertising troduced me to the “wonderful” world of Internet today is like a major dumping campaign. online gambling. I had my reservations site; the majority of the gambling content 4. Establish a sound working relationship about becoming an affiliate at first. Ulti- in it has been recycled a thousand times. with your affiliate managers; they’re the mately I realized that it’s an individual’s ones supplying you with the latest de- choice to gamble, and we decided to de- What advice would you give to someone tails/releases of casino games, logos and sign a Web site that is not only informa- just starting out in the industry? Work much more. tive to players but warns them against the as part of a team. A couple of years ago 5. Always ensure that your players come ramifications of excessive gambling. a one-man band still could have pulled it first, because they are the lifeblood of off; however, given the competitiveness of any successful site.

GPWA Affiliate Interview Series 26 27

OTTO BERGSTROM cass

What qualities would the ideal pro- gram and/or program manager have? The ideal program manager must be a people person and must be prepared to speedily assist their affiliates with the latest affiliate program’s news, queries and any problems that may arise.

How do you feel about working with program managers who also operate their own gambling portals? I remem- ber posting a thread where I said that affiliate managers should not operate and run their own portals because po- tentially it creates a conflict of interest. I still believe this; however, I would work with an affiliate manager who has his/her own portal on the condition that this person does not see me as competi- tion and has my business’s best interest at heart.

Which worldwide markets do you think will emerge and/or show the most growth in 2011 and 2012? Presently all eyes are on the U.S. to see whether it will legal- “Here is a photo of myself and Sam, who passed away in 2010. Sam was my driver/mechanic in Sierra ize online gambling or not. In the event Leone, and my right-hand man on site. This interview is dedicated to his memory.” — cass online gambling is permitted in the U.S. soon, and properly regulated and taxed, this may bode well for the gaming indus- the climate: it’s cool and not as hot and AGE: 39 try. So I have to go with the U.S. on this dry as where I presently live. one for 2011 and 2012. The world needs HOMETOWN: Kimberley a strong U.S. economy again. What are three things that nobody knows Living in: South Africa about you? FAVORITE FOOD: Steak, chips and Greek How important is SEO to the continuing 1. I played semiprofessional tennis tourna- salad success of your sites? And regarding key- ments in France in 1993. Got thumped word density, how much is OK, and how by a 14-year-old kid and decided it was MUST READ The Assyrian BOOK: by Nicholas Guild much is too much? SEO has always and time to pursue other ventures. will always comprise a key component 2. I’m co-owner of a portal casino. SITE: cassaon-casino.com to any Web site’s success. My associate 3. I’m a chocoholic. Max is responsible for our Web site’s keyword research, which he passes on If you could have dinner with any five to me and in turn I slot the keywords people, alive or dead, who would they be? If you could have one “superpower,” what into our Web site’s blog. I speak subject And what would be on the menu? would it be? To influence Google in such to correction here, but to have specific • Nelson Mandela a way that it would rank our keywords keywords that are too dense (more than • Alexander the Great and Web site on the first page! seven percent) might be considered • George Bush (I’d give him a piece of my spamming and could be penalized by mind for imposing the UIGEA) If you were starring in a movie, who Google or any other search engine for • Marcus Aurelius would be your co-star, and why? It would that matter. • Our current president, Jacob Zuma be an epic similar to Gladiator. My co- (I’d ask him why crime/corruption star would be Russell Crowe – I’d like to What’s your favorite vacation or getaway levels are so high in South Africa at kick his ass in the movie. destination? I like touring the West Coast the moment) of South Africa since I grew up along the • Menu: Steak, chips and a Greek salad, coast. It has the friendliest people and you naturally! can indulge in the local cuisine (crayfish, fish, etc.) and stories on offer. I also enjoy

GPWA Affiliate Interview Series 28 29

JC Troy jctroy440 Ranting, raving – and loving this industry

As a Kentucky native, when and why did I have made a ton of mistakes along the If you had to pick five keys to success as an you decide to move to Mexico and operate way but my successes are finally starting affiliate, what would they be? your sites from there? I lived on the island to outnumber those mistakes. The amount 1. Understand your market before you of St. Thomas in the U.S. Virgin Islands for of money one can earn here is virtually jump in. Decide on your niche and then three years back in the early ’90s. I enjoyed unlimited when you see the total number decide on your market demographics. the relaxation of tropical living and always of people who are gambling online at any English is not the same in the U.S. and wanted to return to it. Operating a Web site moment. But new people must realize that the U.K. Marketing for “punters” in the can be accomplished from anywhere with unless you have a rich uncle who likes to U.K. will get you players on your sports an Internet connection so I decided to try gamble (preferably on your site), you’re not betting portal while marketing for “punt- Central America and ended up in Cancún going to make any real money for the first ers” in the U.S. will get you a job appli- this past August. I really love it here. six months to maybe a year. I don’t con- cation from the kicker for the Bengals. sider myself a veteran yet but I do see light Terminology is paramount. What do you miss the most about living at the end of the tunnel. It has been a long 2. SEO. Overcoming a published site with in the United States? Unfortunately I don’t and sleepless four months. poor SEO takes longer than the month you miss the USSA at all. I feel there are entire- could have waited to publish your new site ly too many laws and regulations and too What do your friends and family think of after learning proper SEO practices. much public hysteria to deal with. The Twin your work as an affiliate? My friends think 3. Investigate your affiliate programs in Tower attacks of 9/11 marked the beginning I joined the Mafia. (I’m not Italian.) As depth before you sign on. The reason of the end of personal freedoms and rights for the family, I’m being stereotyped right affiliate programs offer 50 percent the in America as we once knew them. up there with Al Capone and Louie the first three months is because they know Knuckle. Add to that the usual “taking ad- it takes six months or longer to get your What do you enjoy the most about living vantage of the weak” and “How could you first customer. Slow down and take time in Mexico? The people here are very open do such a thing?” speeches, and Mexico is to ask questions of your affiliate manag- and friendly to Americans. The food is not far enough away sometimes. ers; search the forums for feedback on fantastic and life is led at a much slower their programs and on them. Realisti- pace than in the U.S. (except for the bus What’s the most difficult thing about op- cally plan on eight to 12 months before drivers, who drive like Juan Pablo Mon- erating your sites? This question will un- you light your first cigar. toya). The exchange rate is about 12:1 so doubtedly get me some hate mail, but the 4. “Never never never never never never it’s inexpensive to live here, too. biggest obstacle I have is finding affiliate give up.” Winston Churchill. programs that have quality support, in- 5. Offline marketing is often overlooked What did you do before you became an tegrity, half a brain and honesty. I have and by and large ignored. Before you get online gambling affiliate? In the ’70s and struggled with this for many months but those 45 to 90 HTML pages SERPing the ’80s I owned an auto speed shop in Cincin- now honestly feel that any affiliate man- number-one position on Ma Google, you nati, Ohio and was a sports pool bookie/po- ager who operates his/her own portal has need to get people to your Web site using nies handicapper. I lived in Indiana for six no business being an affiliate manager. I other methods. I walk through the ma- years and was an engine builder on unlim- have dealt with three so far who did, and rinas in Cancún and hand out business ited hydros. I then moved to the USVI for in each case I was (in my opinion) not cards with poker and casino bonuses three years to work for Sumitomo/Mazda. treated fairly; one even encouraged me printed on them. I figure if you can af- After that I opened up an auto-repair facil- to use black hat SEO. I no longer endorse ford a $250,000 boat you probably have ity near Atlanta, Ga., sold it and moved to any of those programs. This is my person- an extra $500 to plunk down on the Ala- Chicago for three years, where I supervised al opinion and in no way should reflect on bama/Florida game this weekend, and the repair and redesign of damaged mili- the programs I dropped as all are GPWA I have the perfect sportsbook for you tary armor. There’s probably a job or two I members and apparently doing well. It’s to do it at. I also pass out cards to tour- missed, but those are the highlights. just one of my personal rules to help elim- ists in the malls and hotel areas when I inate spikes in my blood pressure. Learn- get a chance. Be proud of your business How long was it before your sites started ing and conquering SEO is hard enough and talk it up to everyone you meet and making money? My gambling portal busi- without having to compete with your af- know! A new customer will be more like- ness is still a work in progress. I started filiate manager’s six or seven sites on the ly to sign up on a gambling portal after this past August and in November I finally first page of Ma Google. You’re just not he has met the “owner” as opposed to broke into four figures in commissions, but going to get good advice from that kind of picking a Web site at random from the I envision five to six figures per month -be conflict of interest. 3.5 million sites on Google. fore I consider this effort “making money.”

GPWA Affiliate Interview Series 28 29

JC Troy jctroy440

What advice would you give to someone was 10 fingers and my just starting out in the industry? Slow database was a notebook. down and take the time to learn SEO be- I grew up around horse fore you publish your first portal. Plan on racing tracks in the ’70s eight to 12 months of basic expenses before and was friends with sev- you realize a profit. Don’t shotgun; pick a eral bookies/bar owners. niche that interests you, learn it and stick I quietly started my own to it. In other words, don’t do all the crap I niche of football pool did wrong and learn the hard way. sheets among my friends and acquaintances. It Has being a member of the GPWA helped grew from there and be- you in your work? All of my affiliate asso- came a part-time/full- ciations have come from GPWA members time “business.” Once the and the majority of help and constructive computer came on the criticism has come from the forums, which scene I bought my first have been a tremendous help in overcom- Tandy TX-20 in 1985 and ing a steep learning curve. I’ve hurt a few expanded from there. feelings along the way and I rant and rave like a madman sometimes, but I believe I became an affiliate be- in this industry and love it. If you listen cause the potential to make carefully and sort the good advice from the more money is in online bad, you’ll grow quicker. I compare the fo- casinos/sportsbooks as rums to a smorgasbord; look at it all and opposed to covert under- take what fits your taste. Always remem- ground sports pool opera- ber that it’s your business to run as you see tions. My casino Web site fit, but taking quality advice from a veteran can be accessed by the is usually a good odds-on wager. entire world, as opposed to me having to personally find and screen new players in AGE: 58 the sports pool business. In addition to your online casino portal, HOMETOWN: Fort Thomas, Kentucky you have an online sportsbook portal as well. What prompted you to add the You’ve said that your first bet was placed Living in: Cancún, Mexico (World’s Largest Open-Air Insane sportsbook portal? And which endeavor trackside at the 1968 Kentucky Derby. Asylum) is currently generating more income? Did your horse win? Are you still a bet- Hands down the sportsbook site is kill- ting man today? And do you enjoy other FAVORITE FOOD: Ribs and seafood ing my casino site by 80 percent. To be types of gambling? Yes, Forward Pass MUST READ First-page Google rankings quite honest, I should have started the won that day in 1968 and is the only horse BOOK: in less than one hour sportsbook (site) first. I enjoy marketing in the history of the Kentucky Derby to (yeah, right) the sportsbook more than the casinos be- have been declared the winner as the re- SITES: bestcasinoonlinenow.com cause I know the language, and right now sult of a disqualification. Dancer’s Image bestsportsbookonlinenow.com most of my income is from sportsbooks was ousted when they found drugs in his bestsportsbookonline.com even though the casino sites have been blood in the post-race urine test. Henry canigamble.com cancuncasinodirectory.com active twice as long. Finding sportsbook Forrest of Calumet Farms was a mentor players offline is much easier than finding of mine and the trainer of Forward Pass, slots players, and most of my current cus- so I put all my money on that stud to win. tomers have come from personal contact I retired from handicapping in the early superpower stuff but I can say that if I in and around Cancún. I’m not dump- ’80s. I do play blackjack occasionally, but had “an erection lasting more than four ing the casinos, though, because I know only for amusement. hours” (from Cialis or Viagra) my doctor there is eventually good long-term money is the last person I’d be calling. there, too. The sportsbook is cyclical and What’s your favorite vacation or getaway seasonal where the slots are rather steady. destination? I’m not much of a vacationer. What are three things that nobody knows It’s a good idea to eventually have both. I enjoy taking a day or two off to go deep- about you? You can’t be serious . . . I’ll get sea fishing or rent a plane and fly some- arrested. (Not really.) You mentioned you’ve been a “part-time where new. I’ve lived in so many different sports pool ‘bookie’” your entire life. How places, my life has been one big vacation. did you get into that? What prompted you to become an affiliate? I started booking If you could have one “superpower,” what private sports pools when my computer would it be, and why? I’m not much on

GPWA Affiliate Interview Series 30 31

Benjamin Drouin Joueraupoker Q: Why is his principal site French-facing? A: Because he’s French!

You worked as a sports betting affiliate How long was it before you started mak- Last June, France opened up its online from 2006 through the end of 2009. Could ing money? I made hundreds of euros gambling market. Within a few short you tell us about that? What kind of sites during the first nine months but I really months France’s licensing authority, did you operate, and who were they tar- started earning money one year after I ARJEL, had licensed dozens of sites from geting? Yes, I started in 2006 as a sports launched my Web sites, when one of my more than 30 operators. What impact has betting affiliate. I created Paris-sportifs.net sites went to the first position on Google the new regime had on your operations? (means “sports betting”) and Pronostics.fr for a competitive keyword. There are three main implications for affiliates: (means “forecasts”) with my friend and as- 1. Taxes are now higher than in all other sociate Maxime Batel. We won many affili- What do your friends and family think of countries, so that impacts operators’ rev- ate challenges organized by Unibet.com and your work as an affiliate?Making money on enue. CPA and revenue share have been Bwin.com. In 2009 we founded with oth- the Internet is not so common in France. cut in half. er affiliates the company Top Affiliate It’s a bit difficult explaining the technical 2. Opening of Adword. Before June, no- Publishing Ltd, specializing in French workings of affiliate programs to people body could advertise on poker key- sports betting portals. Then came Fi- who aren’t in the business. A lot of people words. All traffic could benefit from the nancial Venture Group Ltd, a poker por- cannot imagine that it is really possible natural search results. Now a signifi- tals network. to make money online. I try to advise my cant amount of traffic is redirected to friends and my family on how to do SEO, Adword’s advertisers. You are now operating a poker affiliate which is a powerful skill that can help any- 3. Conversion is much more complicated, network. Why did you choose to pursue one start or grow all kinds of businesses. because poker rooms do not validate this venture? What’s different about op- CPA right after the first deposit. Players erating a poker affiliate network vs. op- What’s the most difficult thing about op- have to send their ID or a copy of their erating as an affiliate? Domain name is erating your sites? Creating unique con- passport plus their bank details to vali- a weighty factor for ranking. That is why tent and keeping it updated on more than date their accounts. when I target a competitive niche I prefer 10 Web sites takes time. to use a specific domain name. Our do- What in your opinion are the advantages main names portfolio targets all the ma- What advice would you give to someone of having a dedicated server/hosting jor French poker keywords. That is why just starting out in the industry? The keys company for one’s sites rather than using we have many portals. The second reason are SEO and quality content. less expensive “dedicated” IP addresses? is to diversify; generating revenue from You can have dedicated IP addresses on a many Web sites is safer. What prompted you to join the GPWA? shared server. It is less expensive, which Has being a member helped you in your is why a lot of bad-quality Web sites are Why does your company have a French- work? I was drawn by the affiliate com- using it. With a shared server, you don’t facing poker site and an Italian-facing munity and the knowledge offered in the know what your neighbors are doing. blackjack site? Why did you target those forums. Participating in exchanges in That’s why I prefer a dedicated server. niches? Because I’m French! France is one private forums with trusted affiliates has of the main markets in the online gambling been very useful to me. Is it in fact true that Google looks more fa- industry, so I stayed focused on it, and vorably on a site with a dedicated server? also on Italian niches because there are If you had to pick five keys to success as an In SEO you are rarely 100 percent sure, many fluent Italian speakers in Malta. So affiliate, what would they be? but here I can list some possible reasons it is easy to find people. Why these niches? 1. Buy a good domain name; it is one of the why this may be true: Because CPA is higher in poker and casino most important factors in my SEO strategy. • A dedicated server is a sign of stability, niches than in sports betting, and also be- 2. Use WordPress, the most-used content seriousness, independence. cause I play both of these games and know management system (CMS); it’s easy to • Google likes to provide content from them well. install and offers many powerful SEO different sources (there are many do- plugins. mains, so why not different IPs?). What did you do before you became an 3. Write quality content, because to be first • If you choose your own server you can online gambling affiliate? I started in the on Google you have to be the reference. configure it yourself to have a speedy affiliate business at 19, right after receiv- 4. Learn SEO, to get free traffic. Web site, and speed is a factor in ing my Bachelor’s degree. 5. Be patient. Google’s algorithm.

GPWA Affiliate Interview Series 30 31

Benjamin Drouin Joueraupoker

Benjamin Drouin (right) with his colleague Maxime Batel

• Do you want to be associated/localized Time management is one of the biggest AGE: 23 with thousands of Made for AdSense issues facing affiliates. What time -man HOMETOWN: Marseille, South of France or bad Web directory sites with very agement tips can you offer your fellow poor content? I don’t, so I do not use webmasters? Do not waste time check- Living in: Malta shared servers because that’s where ing your affiliate report and your ranks in FAVORITE FOOD: French food they are hosted. Google every day. Stay focused on opera- MUST READ What Would Google Do? tions to grow your traffic. If you have traf- BOOK: by Jeff Jarvis How important is SEO to the continu- fic, money will follow. ing success of your sites? And regarding SITES: joueraupoker.fr pokerenligne.com keyword density, how much is OK, and What’s your favorite vacation or getaway pokergratuit.net how much is too much? SEO is the most destination, and why? My favorite spots blackjack.it important factor to be a successful af- are surfing destinations: Spain, Portugal reglesdupoker.fr filiate. Regarding keyword density, per- and Morocco. machineasous sonally I do not check that anymore. I jeudepoker.net think it’s enough to have keywords in the If you could have one “superpower,” what good semantics html tag (, <meta would it be? To be unbreakable, to do name=“”>, <h1>, <h2>, <h3>, and text links). freeride snowboarding . . . One thing that nobody knows about you? My alarm clock can ring for hours before Do you use Facebook, Twitter or other What’s your all-time favorite TV show? I wake up. social networks to promote your sites? Watching Olympique de Marseille foot- If so, which ones and how? Yes, we use ball team play. If you could have dinner with any five Facebook and Twitter. Fans and fol- people, alive or dead, who would they be? lowers receive updated news about If you were starring in a movie, who would And what would be on the menu? Louis poker and can gain access to private be your co-star? Eric Cantona, “Eric the XIV, Ronaldinho, Bob Marley, Andy Irons freeroll passwords. King” – he is a brilliant actor. and Snoop Dogg. We would eat sardines.</p><p>GPWA Affiliate Interview Series 32 33</p><p>RBS Without solid support, you’re nothing</p><p>All your sites deal with poker in one way Since my first rakeback deal, I’d always or another. Any plans to launch a site wanted my own site, but never knew what that’s not poker-centric? I have played AGE: 28 to do. In 2008 I started with some ugly more than 1 million poker hands online, Living in: Europe blogs, and signed up with a few of the and love the game. I find it very hard to rooms that I liked myself. Later I found write about things I know little or noth- FAVORITE FOOD: A good steak Poker Affiliate Solutions, which was ing about, including casino games. I SITES: RakebackSafe.com much better than my blogs and was also only play games where I think I have an PokerStarting.com very easy, and here we are! edge, which is not the case when playing and others against the house in casino games. I did How long was it before you started mak- buy a domain which is going to be for ca- ing money? I sent a few friends right sinos, but I haven’t actually made the site against another guy’s ace-queen. An ace away, so I did earn at the very beginning. yet – I don’t really know where to start. came on the board and I was out in about I can’t remember but I guess it took about So I’m always working on poker-related 400th place, about an hour before the a month or so before I got my first signup sites instead. money bubble burst. The tournament that was not a friend. had more than 2,300 entrants, with a You operate three .com sites and two first-place prize of over $700,000! This What do your friends and family think of .net sites. Why do you have both types of was the biggest experience of my life your work as an affiliate? My close family sites? Which is better to have – a .com or and afterwards I was even more hooked thinks it’s cool, but they don’t know ex- a .net site? Explain. Hmm, yes! When I on the industry. About six months after actly what it takes on a daily basis. bought the .coms I also bought the .net the Las Vegas trip I got fired! Since I versions, and for a long time .net just was in fact spending most of my time on What’s the most difficult thing about op- redirected to the .com domain. I can’t the Internet, launching a career there erating your sites? I guess keeping them really explain, I just try different things felt about right to me, and now I am my up to date is the hardest thing. – free bankrolls, rakeback, bonus, rev own boss. share and CPA – to see what works What advice would you give to someone and learn along the way. I actually just Why did you become an online gaming just starting out in the industry? I am bought some new domains and will affiliate? How did you get your start in not the best person to be giving advice, start working on some niche sites, so if the business? I started playing online but be patient, work hard, be more pa- any manager from the rooms I already poker around late 2004 when I saw one tient, work harder, be patient again, and promote has something special for my of my friends play. I knew nothing about read GPWA! players I will dedicate a site and make the game, but it surely looked like some their poker room the featured room! players at the table had too much money What do you think the industry could im- to spend! So I started watching my friend prove? The most important area needing What did you do before you became an play, and soon I opened my own account. improvement is SUPPORT! As a poker online gambling affiliate? When I was player and affiliate it truly amazes me very young I got work in a factory, and Almost right away, I found rakeback how bad and incompetent much of the stayed there for 11 years. But since I also while searching for good poker bonuses. support is in the industry, and this in- enjoyed playing online poker a lot and I started playing on InterPoker with 30 cludes player and affiliate support alike. I was quite intrigued by affiliating, I simply percent rakeback and a monthly $100 see it almost every day and I simply don’t lost interest in my work. In 2008 I won reload bonus. I played low stakes, so the get it. Players need fast replies; three days a RakeTheRake freeroll. First prize was a $100 bonus took me nearly all month to or a week is not good enough. I can’t even $5,000 trip to Las Vegas which included clear, but it was very sweet since bonus remember how many times I have asked hotel and a $2,000 WSOP side event. I plus rakeback was 90 percent rakeback in a question about X and got a reply about was very excited and quickly invited my total, plus affiliate promotions. Y, or no answer at all! This will and does brother to come with me to Las Vegas. cost many players in the long run. I mean, The trip was so cool. We got invited to a Since then I have been a “Bonus/Rake- come on! The players are already there; party at the Wynn. Karim Wilkins took back” whore and have accounts on many just treat them right! Support people very good care of us and we had a fan- sites on most poker networks, so I know have to know and try the sites, games, tastic night. Unfortunately I was elimi- a lot about how poker rakeback and bo- rules, terms and everything, or they are nated from the tournament after 12 hours nuses work. pretty worthless in my opinion. of play. I went all in with pocket queens </p><p>GPWA Affiliate Interview Series 32 33</p><p>RBS</p><p>What prompted you to join the GPWA? If you had to pick five keys to success as find another bar/casino to enjoy. Or at And now that you’ve been a private mem- an affiliate, what would they be? Well, if least that’s the idea of a free world to me! ber for over a year, has this made any dif- there is a secret or a magic formula, I surely If the NON smokers need a NON smoking ference for you? I saw that other big af- haven’t found it yet! My advice would be to whatever, then go and open it; if there is a filiates had the GPWA Seal, and when I know something about the games you pro- market for it you will do well! clicked I found very good information. mote, as players hate to get the wrong an- The community seemed pretty friendly swer, and that will cost you money. What’s your favorite vacation or get- and helpful, so I joined, and wanted to be away destination? I love Spain, and Malta a private member if I could. I really love Also, players can’t wait more than 24 hours seemed pretty nice when I visited, but Las that some affiliates stand up against pred- for a reply, or they get annoyed, and might Vegas is the coolest place I have ever been. atory terms and affiliate programs, as seen leave as a result. Again, work hard! Read lately, for example, with bewinners (oh, I forums! Update your sites frequently! If you could have dinner with any five mean belosers). We really HAVE to do people, alive or dead, who would they be? this or it will happen again and again with Word is, you’re a smoker. Any plans to quit? And what would be on the menu? Any five other programs! (GFPC, you rock, dude.) And how do you feel about smoke-free people who want to have dinner with me bars? What about smoke-free casinos? Me would be good enough. I’d like to have a Your RakebackSafe site now carries the quit = NO! Yes, I smoke. In my opinion big lump of meat. GPWA Approved Portal seal. Why did this is a personal issue and nothing else! If you apply for the seal? My thought was I own a bar, casino or whatever, I should that the GPWA Seal would/could provide be the one to decide if smoking is allowed, some trust in my rakeback site, so I ap- not someone else. If staff don’t like to work plied for the seal, and I am happy to have in smoke they are free to find another job; it on the site. if people don’t like smoke they are free to </p><p>GPWA Affiliate Interview Series</p><p>THE GPWA SURVEY</p><p>The editorial staff at the GPWA Times Magazine tries its best to get to know our membership through our Affiliate Interview Series and interactions on the forums. But with more than 11,000 members, it’s still a hard task to accomplish. So we decided to ask you, our members, to participate in our first annual GPWA Membership Survey. We enjoyed finding out more about you, and we hope you’ll enjoy finding out more about yourselves, too. will be the best year ever, or at least optimistic than the more reserved full-time af- better than 2010. That’s the refresh- filiates. And we found some interesting differ- 2011 ingly optimistic gut feeling of almost ences between affiliates and affiliate manag- three-quarters of the GPWA membership, as ers, too. reflected in our comprehensive first annual GPWA Member Survey. How old are we? Are we men or women? How do we feel about the GPWA and its forums? According to the survey, not only are we opti- Are we PC, Beatles and coffee people? Or mistic, we’re also well educated – the majority do we prefer Mac, the Stones and tea? You’ll of us have a B.A. or better; split almost evenly have to read the survey for the often intriguing between full-time and part-time affiliates; and and sometimes amazing answers to these and industrious – half of us operate more than five other questions. sites, do it solo and are too busy to attend any online gambling conferences. There’s one thing we can tell you up front, however: only a player survey by the Rugby Taking a closer look at the chart below reveals League International Federation is likely to re- that affiliates who consider their online gam- veal more broken noses among its member- bling sites to be a part-time endeavor are more ship than we’ve got in the GPWA.</p><p> espite a sluggish worldwide economy, 2010 wasn’t that bad for the online gambling Daffiliates who answered our survey. More than 46 percent of our affiliates saw revenue growth last year, while just over 25 percent saw revenues decline.</p><p>What do you expect to see in terms of your revenues in 2011?</p><p>How did your revenue in 2010 compare to 2009?</p><p>Revenue grew more than 28.6% 20%</p><p>Revenue grew 5% to 20% 17.5%</p><p>Stayed the same (within 14.3% 5%)</p><p>Revenue shrank by 5% 7.1% to 20%</p><p>Revenue shrank more 18.8% than 20 %</p><p>Can’t compare year-to- 16.9% year revenues 38 39</p><p>What sector of the online gambling industry accounts for the largest portion of your revenue?</p><p> early two-thirds of the affiliates Nwho responded to our survey op- erate sites in more than one gambling sector. Most of our affiliates promote casinos (72.2 percent) and poker rooms (66.5 percent). Nearly half promote sportsbooks (45.5 percent), while 29.0 percent promote bingo.</p><p> s mentioned in our introduction, we found some interesting differences between survey respondents who say they A are full-time affiliates and those who consider themselves part-time affiliates. Full-time affiliates operate more sites, work on sites that have more employees, and work longer hours. But the “full-time” and “part-time” labels defy traditional definitions for some affiliates. Thirty-one percent of “full-time” affiliates spend less than 30 hours a week, while nearly 10 percent of the “part-time” affiliates spend more than 40 hours a week slaving away on their sites.</p><p>Full- Part- Total time time How many online gambling conferences did you attend last year? Operates just one online 7.9% 22.4% 14.9% gambling affiliate site</p><p>Operates more than five online 66.3% 28.2% 47.7% Full- Part- gambling affiliate sites Total time time</p><p>Less than three years experience I’ve never attended 26.1% 50.0% 37.8% in the online gambling industry an online gambling 43.6% 58.4% 51.0% conference More than five years experience I’ve attended conferences 53.4% 28.6% 41.3% in the online gambling industry in the past, but did not 23.1% 11.7% 17.4% attend one this year Has sole ownership stake in 65.9% 78.8% 72.3% One conference 15.4% 19.5% 17.4% online gambling affiliate business Two conferences 11.5% 7.8% 9.7% Works for a site that employs less than the equivalent of one full time 50.8% 93.3% 71.3% Three or more conferences 6.4% 2.6% 4.5% employee Works for a site that employs the equivalent of three or more full 26.4% 0% 13.5% time employees</p><p>GPWA Member Survey 38 39</p><p>On average, how many hours a week do Other than yourself, how many full-time you spend working on your affiliate business? equivalent positions do(es) your site(s) employ?</p><p>Full- Part- Full- Part- Total Total time time time time No one - I am the sole 41.4% 66.7% 53.8% Less than 20 hours 14.9% 65.5% 39.8% staff member Less than the equivalent 9.2% 26.2% 17.5% 20-29 hours 16.1% 17.9% 18.7% of one full-time employee 1 full-time equivalent 13.8% 2.4% 8.2% 30-39 hours 17.2% 3.6% 10.5% employee 2-4 full-time equivalent 40-49 hours 17.2% 4.8% 11.1% 18.4% 4.8% 11.7% employees More than 50 hours 34.5% 4.8% 19.9% 5 or more full-time 17.2% 0% 8.8% equivalent employees</p><p>Have you gambled online in the last year? If so, what games have you played?</p><p>What is your sex?</p><p> ore than 80 percent of our survey respondents had Mgambled online at least once last year. Poker was the favorite pastime, with more than 56 percent of our affiliates playing at least one hand of online poker last year. Nearly as many tried their luck in an online casino.</p><p>Affiliate Affiliate Manager</p><p>Is under 35 42.2% 59.6% nyone who frequents the GPWA message boards won’t A be surprised to learn that the number of female affiliate managers is greater than the number of female affiliates. But Is married 44.2% 42.3% even we were surprised how big the difference was in our survey. The percentage of affiliate managers that were female Is living with partner 19.5% 26.9% was nearly four times the percentage of affiliates that were Has at least a Bachelors female. Affiliate managers are also younger, more likely to be (four-year college/univerisity) 55.9% 70.8% “living in sin” (unmarried, but living with their partner) and to degree have cried during a movie.</p><p>Has cried during a movie 63.9% 84.2% 40 41</p><p> ffiliate managers are also more likely to have more gizmos associated with their cell phones than affiliates — and more A likely to use them during a meal. Affiliates and affiliate managers alike, however, share similar philosophies on gam- bling on a smart phone. Roughly 40 percent of both groups say they never have, but would consider giving it a try, while 47 percent of both groups say they will never gamble on a smart phone.</p><p>Do you own a smart phone? Have you ever texted at the dinner table?</p><p>How do you use social media?</p><p>Affiliates Affiliate Managers</p><p>Facebook at least once a day 47.6% 70.3%</p><p>Facebook at least once a week, but not every day 20.4% 13.5%</p><p>Facebook every few weeks 12.2% 5.4%</p><p>I don’t use Facebook 16.3% 10.8%</p><p>Twitter at least once a day 15.0% 21.6%</p><p>Twitter at least once a week, but not every day 24.5% 13.5%</p><p>Twitter every few weeks 21.1% 18.9%</p><p>I don’t use Twitter 39.5% 45.9%</p><p>GPWA Member Survey 40 41</p><p> eedless to say, we were pleased to see that more than 50 percent of our survey respondents say they visit the GPWA Nforums at least a few times a week, and that an additional 28.7 percent visit us once a week or a few times each month. Of course we appreciate the 24.1 percent of you who post at least a few times a week, and we hope that the 38.5 percent of our “lurkers” who post a few times a year (or less!) will join in the conversation soon!</p><p>How often do you visit the GPWA forums? “Why did you join the GPWA?”</p><p>We were flattered with the responses we got to this open- ended question. Thanks for sharing your answers with us. Some of our favorite responses are listed below.</p><p>“I trust GPWA as the highest authority in online gambling and look to GPWA to inform and educate me in that arena.” “I work in the online gaming industry and I How often do you post on the GPWA forums? particularly like the newsletter because I use it to keep abreast of news.” “I recognized GPWA as the best community for gambling affiliates, and I wanted to exchange experiences with other people and learn.” 42</p><p> ometimes, the editorial team at the GPWA Times Magazine is just curious. So we decided to ask random questions Sdesigned to help find out more about you. And it turns out, we got some interesting answers. Based on the feedback we’ve received in the forums, the answers to these questions have piqued your curiosity the most. Don’t worry — when the second annual GPWA Membership Survey is produced, we’ll have plenty more questions like these.</p><p>Have you ever broken your nose? Do you bite your nails?</p><p>The Beatles or the Rolling Stones? Coffee or tea? Mac or PC?</p><p>GPWA Member Survey 47 ¢¤</p><p>ContinueD from page 23</p><p>You’ve posted that you love playing on- line poker. How often do you play? Which games are favorites? It used to be an ob- session. I still play a lot, at least four to five times per week. I play mainly Hold’em and like heads-up tournaments the best (in- stant gratification). I do not play a lot of ring games online but I enjoy them live.</p><p>How important is SEO to the continuing success of your sites? And regarding key- word density, how much is OK, and how much is too much? It’s everything, really. The competition is fierce out there, so to give yourself a chance to succeed I believe SEO is very important. I try to learn/do new things all the time to better my sites. Keyword density? Someone tell me, please – three to five percent? I write my pages as I would if I were talking. I will then run them through a keyword density check to make sure I’m above three percent for the words I want. If I’m over five percent but it sounds good, I leave it alone. Travis’s basset hound Sophie dressed as a banana for a Halloween contest, which she won.</p><p>What is the difference between simple (and oftentimes popular) keywords, and What’s your favorite vacation or getaway If you could have dinner with any five keyword phrases? I realize I will never rank destination? Anywhere warm. I know I people, alive or dead, who would they well for “poker,” so I have to string it out would say the Caribbean but I’ve never be? And what would be on the menu? in phrases. For me it’s all about keyword been there. I wanted to make it a point to 1. My grandfather – he passed away when phrases. I will not get the massive traffic go this winter but I don’t see it in the cards. I was very young and I never had the someone ranking well for a particular key- So I would have to say South Florida. chance to really know him. word will, but I would rather rank well for 2. George W. Bush – love him or hate a few popular phrases with less traffic and If you could have one “superpower,” what him, he intrigues me. Some may dis- actually get some clickthroughs. would it be? The ability to teleport! I love agree but I believe he did a good job to travel but hate the long car rides. I love to handling 9/11 (his first pitch at Yankee Do you use Facebook, Twitter or other so- fly, but when places are too close to fly to but Stadium gave me chills). Not sure if I cial networks to promote your sites? If so, three or four hours away by car I hate it. would rather have hung out with him which ones and how? I really don’t. I do before he quit drinking or now, after have a Twitter account that I use occasion- What’s your all-time favorite TV show? his presidency. Either way I think it ally (@poker4all) and a personal Facebook All-time? I’m not sure. Right now I love It’s would be a good time. account. This is on the list of things to do Always Sunny in Philadelphia. It’s the kind 3. Jimmy Buffett – love going to the con- very soon because it is so popular. of warped humor I enjoy. There is always at certs, and the stories he could tell have least one scene where I belly laugh. to be fascinating. He has a life I envy. Time management is one of the biggest 4. Salma Hayek – H - O - T! She’s a little issues facing affiliates. What time -man If you were starring in a movie, who older than I am but she is still sexy. agement tips can you offer your fellow would be your co-star? Kate Hudson or 5. One of my close friends. webmasters? I use lists – always have. I Salma Hayek – the reasons are probably Menu: I really wouldn’t care what we write down things that I want to get done as obvious. ate as long as there were drinks! I think of them. Then at the end of the day the list gets rewritten and re-prioritized for What are three things that nobody knows the next day, and I mark the things I must about you? get done that day. I am a great delegator, 1. I have regular conversations with my dog. but I only have a staff of one (my dog), and 2. I think sometimes I have the attention her typing skills need some refinement. span of a gnat. 3. I am a closet Nelly Furtado and Rihanna fan.</p><p> nw~hêh‰‰ŒŒ„—ˆêp‘—ˆ•™Œˆšêzˆ•Œˆ– which made it worthwhile continuing my efforts. It wasn’t big money by any means, but it gave me a couple hundred dollars a month to play poker with for “free.” It seemed to never increase for quite some time but I’m happy to say that now it’s be- ginning to take off. </p><p>What do you know now that you wish you had known when you were starting out as an affiliate? Really just basic SEO and Web development skills. I literally knew nothing. I thought I could just put up a few banners and make some money. Had I done a little research I would have saved myself so much time by doing things at least somewhat right the first or second time around.</p><p>What do your friends and family think of your work as an affiliate? They don’t understand it. I simplify it mostly by just saying I do online advertising. Travis and his friend Shelby take his nephew to his first Jimmy Buffett concert. Some friends even heckle me a little about getting a “real” job but they have learn new things all the time, and if I have no idea what the potential is and they a problem the folks there are very helpful AGE: 35 don’t realize you can make a living do- and will try their best to answer any ques- HOMETOWN: Pennsylvania ing this. tions I may have. FAVORITE FOOD: Hibachi Where do you position yourself in the What advice would you give to someone SITES: ultimatepokerbonus.com ongoing debate about the usefulness just starting out in the industry? Learn onlinepokerbonus.info of direct links versus three-way links? some SEO. I wasted countless hours do- usa-internet-poker.com usainternetbingo.com There are several different debates out ing things the wrong way because I just there and I used to waste so much time didn’t know better. and energy reading about links. Three- ways may very well be the most benefi- Recently you’ve been testing the sports- If you had to pick five keys to success as cial, I don’t know. In my personal expe- book scene by adding a few sportsbooks an affiliate, what would they be? rience it seemed three-ways just took to your Ultimate Poker Bonus site. How 1. Research best practices – I wasted so too much time to monitor and research. has that been working out for you? It’s much time building my first site not For a lot of the sites that wanted to link still pretty new and I do not promote the knowing anything about Web site devel- via three-way, the linking site was junk. sportsbooks heavily. I like to wager on opment. Things I spent hours on became I still do a few three-ways but mostly the NFL so it just seemed reasonable to useless and I had to redo them anyway. now just with GPWA members, and add a few sportsbooks that I use or have 2. Learn SEO – you don’t have to be a they work out fine. As far as direct links used. If I get a player or two it’s just an master but you need to understand go, I guess the debate is that they cancel added bonus. basic principles. each other out so they are meaningless 3. Play at the sites you review – a personal or at least worth a lot less. Sometimes What prompted you to join the GPWA? twist can go a long way and make your just common sense has to be applied. If Has being a member helped you in your review believable. I link to a news article on CNN and then work? I saw a GPWA banner on another 4. Ask questions – if you don’t understand CNN links to me for some reason, some- site and just clicked it to see what it was something just ask. thing just tells me Google will still give about. At first I read a few posts but re- 5. Be patient – you can put hours of work me credit for that link. ally didn’t contribute. I came back to in but not reap the benefits of it for the GPWA probably about a year later, months. Don’t give up on a strategy if What’s the most difficult aspect of oper- and I’m so happy I did. The GPWA has you think it has merit – it takes time. I ating your sites? The technical side of it. helped tremendously! From coding was too quick in the beginning to think I There are so many things that I still do not questions to members giving site re- wasn’t doing something correctly, only know. The GPWA has helped dramatically views and suggestions, the information to see it take shape down the road and with this, though. By reading the posts I is invaluable. then have to play catch-up.</p><p> nw~hêh‰‰ŒŒ„—ˆêp‘—ˆ•™Œˆšêzˆ•Œˆ– 42 47</p><p>2011 EVENT CALENDAR</p><p>JANUARY 2011 MARCH 2011 SEPTEMBER 2011</p><p>9-11 January 1-3 March 7-10 September Affiliate Summit West iGaming Asia Congress & Expo Budapest Affiliate Conference Wynn Las Vegas 2011 (BAC) Las Vegas, Nevada Grand Hyatt SYMA Centre affiliatesummit.com City of Dreams, Macao Budapest, Hungary igamingasiacongress.com budapestaffiliateconference.com 19 January South Florida Affiliate 17-19 March 20- 22 September Convention Party iGaming France European iGaming Congress & Miami, Florida Paris, France Expo (EiG) 2011 affiliateconvention.com igamingfrance.com/conference MIC - Milano Convention Centre Milan, Italy 24 January eigexpo.com The International Gaming APRIL 2011 Awards OCTOBER 2011 London, England 11-13 April gaming-awards.com i-Gaming Forum 2011 3-6 October Grand Hotel Global Gaming Expo (G2E) 2011 24-25 January Stockholm, Sweden Las Vegas Sands Expo & 5th Annual Legal Gaming in i-gamingforum.com Convention Center Europe Conference Las Vegas, Nevada Millenium Gloucester MAY 2011 globalgamingexpo.com London, England bulletbusiness.com/gambling- conference 17-19 May November 2011 Global iGaming Summit & Expo (GIGSE) 12 November 25-27 January San Francisco, California Finance for Online Gambling International Casino gigse2011.com Exhibition (ICE) Grand Hotel Earls Court Exhibition Center i-gamingforum.com London, England 24-26 May icetotallygaming.com iGaming Super Show IGB Espana The RDS Dublin Spain Dublin, Ireland igbespana.com 25-27 January igamingsupershow.com ICE Betting 2011 Earls Court Exhibition Center London, England JUNE 2011 icetotallygaming.com 7 – 9 June Global Gaming Expo (G2E) Asia 27 January Cotai Strip CotaiExpo, iGB Affiliate Awards The Venetian Macao The Brewery Macau SAR, China London, England g2easia.com igbaffiliateawards.com JULY 2011 27-30 January London Affiliate Conference CBG Affiliate Weekend Old Billingsgate Market Niagara Falls, Canada London, England cbgaffiliateweekend.com londonaffiliateconference.com </p><p>For full details, visit gpwa/conferences</p><p>2011 Event Calendar 48 49 Always on the lookout An in-depth interview with Affiliate Guard Dog’s Andy Mueller</p><p>By Aaron Todd ing forums so that af- filiates can know which How long have you been in the iGaming programs pay on time industry? What made you decide to start consistently and which AffiliateGuardDog.com? I started in the programs are consis- industry in April 2005 with my very first tently late on payments. Web site after seeing TONS of Golden It provides affiliates Palace banners and dreams of my own with specific knowledge business. It took a good six months and about payments and a downtime period, when I felt I would allows them to pick af- not make any money, before I got my first filiate programs based player (at the now-defunct Acropolis Ca- upon this information. sino no less). This success got me excited enough to renew my enthusiasm and fur- Our translation service ther develop my Web site. addresses yet another need. During a time AGD started in late 2006 due to a strong when affiliates, casinos need in the industry to automatically and affiliate programs recognize changes to terms and condi- need to branch out into tions. During that time, a trend of chang- other markets to stay ing terms to lower affiliate commissions competitive, we began and set inactivity rules began. I chatted developing a transla- in private with a number of affiliates to tion service that uses see if it made sense to create a service for live translators. Our this. Everyone agreed the need was there unique system has a set and I began coding the very first AGD of project managers who oversee trans- leaves something to be desired, but the Terms Spider. I am now on Revision 6 of lations to ensure that each translation is next version will bring a much cleaner the Spider and it has moved from a php, 100 percent accurate and geared toward interface for translations. In the mean- single-tiered application to an asp.net our industry. Since gaming has its own time, we do a lot of manual quoting to multi-tiered architecture. The Spider is unique language needs, this is important make things simpler for clients. ever-evolving. to us and our customers. Under AGD Services on your site, I see AGD started off monitoring changes The payments calendar is very mature that “Link Marketplace” and “Web Site/ in terms and conditions. But you’ve and has gone through several revisions. Domain Marketplace” are not active yet. branched out into other business lines as I believe that this offering has accom- Are those new services you plan on of- well, like translations and an affiliate pay- plished its end goal. As more forums and fering? And if so, what’s the timetable on ments calendar. Why did you create each Web sites adopt its use, it will become an those services? Link Marketplace will be of those products? Do you feel like those even better gauge of affiliate payments. coming to AGD in 2011. We felt the ever- services have accomplished what you set Currently the usage is very high and the popular “Link Post” has bogged down out to do? Monitoring terms and con- data is solid – in part, I believe, because our forums at AGD. The problem with ditions is our main focus, but I felt that the Web interface is simple and very those posts, many have found, is that the AGD needed to offer affiliates some more user-friendly. links are often extremely poor and often information regarding affiliate programs. “no follow” or even taken down shortly The translation service is relatively new, thereafter. It helps the link posters to get The affiliate payments calendar allows but has a solid foundation. We have an one-way links (very unethically) in some affiliates to anonymously enter their af- overall translation manager who over- cases and can even hurt your Web site if filiate payments and track them without sees all project managers to ensure a the link is from a bad neighborhood. Be- monetary numbers associated. Instead second verification. On top of that, I cause of this, AGD is working on a place of posting that you were paid within fo- oversee each translation as well. It may where links can be found that are both rums, this allows anonymous posting and be overkill, but it serves the purpose of relevant and valuable. It is a tough task, anonymous tracking. In addition, it feeds validation that is necessary for 100 per- but we hope to launch that in the first payment information to the participat- cent accuracy. The Web interface still quarter of 2011. </p><p>Always on the lookout 48 49</p><p>The Web Site/Domain Marketplace I should be most proud of the in- is a nearly completed service. It formation it provides to affiliates. has been in development for longer With the translation service, with- than I would have hoped, but for out a doubt I am most proud of the good reason. It is a place to buy and architecture we set up to provide sell both domains and developed The majority of changes the most accurate and validated Web sites as either a single site or “ translations. I can, without worry, a package purchase. All purchases to terms and conditions be confident that translations are are escrow-type and verified. The always accurate and always taking main engine has been completed are simple, necessary gambling terms into account. for quite some time, but since we are very picky as to the interface, changes such as PPC or In addition to operating AGD, you it is taking some time for our final also have a full-time job. What in- blessing. This is another first-quar- new law requirements. dustry is your job in? And how do ter release, but with everything you balance your job, family and involved we are being very careful Harmful changes to your AGD obligations? I am a full- with our quality control and will time engineer (both software engi- delay it rather than releasing an im- existing contracts are neer and project manager) in the perfect offering. manufacturing industry (food/bev- probably in the one to erage/pharmaceutical). Balancing Each of the services you offer re- this is very difficult, to be honest. quired some serious technical three percent range of all Without the certifications team and know-how to launch. What sort of the moderators at AGD, I am fairly technical work went into making contract changes. certain I would be insane. They are them happen? How did you man- the foundation of AGD. I have a age the process? And what lessons certifications manager as well, who did you learn from managing the sends out e-mail and structures projects that other affiliates can AGD for newly certified (or newly benefit from? As an engineer and updated as predatory) affiliate pro- a project manager for over 15 years grams. That helps tremendously. (yikes!), I feel that I have some unique create a proper validation architecture. For all other tasks, I try to prioritize but qualifications that help me manage the By this I mean ” that having an overall it’s certainly difficult at best. process. Each service has required a dif- manager (translation manager), a proj- ferent set of skills to manage, though. ect manager (for each translation), and a What do your wife and kids think about series of native-speaking translators was your busy life? While my kids are too Terms and conditions monitoring – I no easy task. In the end we came up with young to really know much about it, my wrote this application myself as I am also what is a very solid foundation and the wife likes me to stay off the computer as a software designer. The only manage- time it took was well spent. much as possible. I tend to get up early ment here is my own time. That makes and get a lot of my AGD work done be- this application simple for management, Each project has its own lessons to be fore the kids and wife wake up. That but difficult to allocate the time. Luckily, learned. Time allocation and programmer makes the work a bit more manageable the majority of the work was done B.K. expertise are always the toughest lessons for my family. (before kids). learned for me. For example, on the link marketplace project, I have had several How would you characterize the majority Affiliate payments calendar – I am very programmers who have failed. Even if a of changes made to terms and conditions lucky that the designer of this application programmer tells you he or she is capable for affiliate programs? Are most of the is a highly talented programmer. I wrote of accomplishing a set of tasks, this is not changes harmful, beneficial or neutral the design specifications and designed always the case. The programmer in charge for affiliates?The majority of changes are the interface, graphically, while she did of the payments calendar will be assigned simple, necessary changes such as PPC or all the behind-the-scenes development. to the link marketplace for completion of new law requirements. Harmful changes Management of this application was that project and this time I know it will be to existing contracts are probably in the mostly from a quality-control perspective completed on time and with quality. But one to three percent range of all contract to ensure that the data was anonymous money was lost and there was plenty of changes. I would say that 94 percent are and that the interface was flawless. frustration over having initially picked the neutral changes. The remaining three to wrong programmer. five percent are changes required for cer- Translation services – Again, the pro- tification at AGD, which should benefit grammer here is very talented. That made What are you most proud of about the the affiliate. The numbers are not gener- management of the coding quite simple. payment calendar and the translation ated based upon real data, but are more However, the front end of this project re- service? For the payments service, I am of an educated guess at where the num- quired the knowledge and wherewithal to most proud of the interface, even though bers would fall.</p><p>Always on the lookout 51 51</p><p>Have you seen more changes in terms come bewinner players and will not gen- and conditions in the past few months erate commissions. It is just sick that a than you’ve seen in the past? There are company can feel good about breaching definitely more changes as of late than bewinners . . . retroactively their own contract with their partners. It typical. However, the majority of the is pure blackmail and greed. changes have to do with territory exclu- changed their“ terms and sions (specifically, French territory). Is there anything that bewinners – or conditions to ruin their any other program you’ve labeled as You list several programs as “rogue” “rogue” – could do to get off that list? and others as having “predatory terms” affiliates. They took Yes, resolving the issues would remove on your site. Can you explain what them from the rogue list. It is as simple these categorizations mean, and why commissions directly out of as that. With that said their status would affiliates should be aware of programs the pockets of affiliates who, only change to predatory or warning that fit these descriptions? There are for a probationary period equivalent several status designations at AGD and for years, had faithfully sent to the amount of time they were rogue. we need to do a better job at explaining What we don’t want is for affiliates to what those designations mean. them quality players. . . . It is just simply “forget” that this happened. If a program were placed in the rogue Certified – This status means that we just sick that a company can category for six months, it would take have gone over the affiliate contract feel good about breaching those six months in a “non-rogue” sta- and have not found any term which tus before they could become 100 per- can be improperly used to remove af- their own contract with their cent certified as affiliate-friendly. filiate commissions. In addition, we use Casinomeister to verify that the affili- partners. You are one of the most-trusted and ate program does not have any casinos respected members of our industry. considered “rogue.” As a result, when you declare someone rogue or predatory, it carries a lot of Warning – This status means that the af- weight. How do you handle that sort of filiate contract is OK for affiliates, but that which serve to reduce affiliate commis- responsibility? Does knowing how much there is something about the affiliate pro- sions. This is an affront to affiliates and weight a decision by you carries make you gram that you should be alerted to. Such an business partners” and only shows how more cautious? Yes, I try to be very cau- indicator might mean that payments have willing a program is to “dip into their tious. It doesn’t mean that I am always 100 been late, that they can knock you down partners’ pockets” to increase profitabil- percent cautious. It really depends upon to the lowest commission tier if you do not ity. Once a program does this, it is quite the nature of the offending issue. We try to send a new player, or that the commissions clear that they are unethical (at best). establish and maintain communications are way below market standard. with the affiliate program throughout the Has there been an increase in the intro- process, but in some cases they just refuse Predatory – This status means that the duction of predatory terms in affiliate to properly communicate. It is never fun affiliate contract has at least one term in programs’ terms and conditions recently? “roguing,” but it is often the best way to it that can be used to reduce or deny af- No. There are very few programs introduc- ensure that a solution will be found. filiate commissions. It is our opinion that, ing predatory terms. I would say that the for the good of the industry, we do not ac- number was higher immediately follow- What do you see as the top issues fac- tively promote these places. To promote ing passage of the UIGEA than now. That ing affiliates over the next 12 months? them means you accept the predatory doesn’t mean it isn’t happening, it just isn’t Processing, processing, processing. Ca- practices they employ. a higher percentage than in the past. sinos are having processing issues right now, and that will cut into profitability. Rogue – This status is typically reserved Specifically, can you talk about bewinners The other huge looming issue is regula- for affiliate programs that have changed and why you decided to add it to your list tion (U.S. or other). This is causing a shift their terms retroactively to reduce com- of rogue affiliate programs? Yes, bewin- in marketing worldwide, and now, more missions. It is also, however, used when: ners broke the number-one “no-no” given than ever, affiliates will have to shift their • Affiliate programs are using techniques above. They retroactively changed their focus and change their methods to keep that hurt affiliates such as traffic-si- contract to ruin their affiliates. They took up with the times. phoning or cross-promotion commissions directly out of the pockets • Affiliate programs have rogue casinos of affiliates who, for years, faithfully sent If you could make time to do any one (player nonpayment issues, primarily) them quality players. If their affiliates do thing during the next year, what would it not give them new players, they will cut be? Hire more people to do my work so What’s the number-one “no-no” when it out their commissions. Even if bewin- that I can spend more time with my fam- comes to changes in a program’s terms ners cannot convert the affiliate’s traffic, ily. With two young kids and all the new and conditions, in your opinion? The the affiliate is penalized. This means that things they do and say, I couldn’t spend number-one issue is retroactive clauses all prior players sent in good faith will be- too much time with them.</p><p>Always on the lookout 53 53</p><p>SEO, continued from page 13 on ease of use and price. It will also give you access to SEOmoz.org.</p><p>However, there are other alternatives out there. Figure A</p><p>Currently in beta, Linkdex.com is a very powerful tool for managing activity, mak- ing decisions based on data and steering strategy with a powerful social layer. I was lucky enough to get a demo in their Pad- dington office just before Christmas, and the product is as amazing as it is innova- tive. If you can get a beta invite, I suggest you give it a test drive!</p><p>If you’re going it alone, I would strongly recommend reading SEOmoz.org for a comprehensive, balanced introduction to SEO.</p><p>Big affiliates may want to give Stickyeyes Figure B a call. They have the most sophisticated competitor intelligence tools and method- Poker Similar to travel (see Figure B), ologies for reverse engineering Google’s While the revenue is generated on the • Sports betting is seasonal. current ranking algorithm. rake, and average-play lifetime values are • Sports betting is event driven notably lower, the global appeal is huge. (e.g., World Cup, Cheltenham, etc.). Big affiliate options • Poker is more social than casino but • Sports betting has a long tail less social than bingo. (teams, players, courses, odds, etc.). Keeping on the theme of larger affili- • Poker is news friendly (within its niche). • Sports betting is news and PR friendly. ates, if a JV isn’t for you and you just • Poker has a longer tail than casino, but want to hire an expert, ensure that the nowhere near as long as betting. Remember . . . expert has a current proven track record • Poker pays back, with players virtually in iGaming. playing over a longer period of time. • Picking a keyword is picking a fight. • Don’t pick a fight unless you’re sure Note: Casino, poker and bingo are very Bingo you can win. different disciplines from sportsbook. Globally, bingo is still comparatively You should keep this in mind when hiring young; however, in the U.K., this soft If you have any specific questions e-mail me directly at paul@mediaskunkworks.com or follow me on talent or an agency. gambling product is mainstream, has an Twitter (@paulreilly) or stalk me on almost exclusively female audience and foursquare.com/user/paulreilly Figure A shows U.K. local and global search requires a different approach to casino, volume for the four main products, as well poker and sports betting SEO. as relative competition in the market. • Bingo is incredibly social. Sociability is Paul Reilly has worked a key part of its appeal and retention. in Search Marketing for Casino • Bingo is news friendly and is main- over 12 years and has This is largely regarded as the most com- stream (particularly in the U.K.). earned multiple awards petitive product to succeed with due to its • Bingo doesn’t have a long tail. and honors. Today Paul is regarded as one of the being the most monetizable, with significant • Bingo pays back smaller revenues than poker but over a similarly long average U.K.’s most Influential SEOs, and is the first search volume and huge lifetime value. port of call for almost all iGaming brands. • Casino isn’t naturally a social product. period of time. Paul is widely known in the iGaming • Casino isn’t news or blog friendly. and SEO industry for his previous work • Casino doesn’t have a long tail. Sports Betting as Head of Search for Stickyeyes, where • Casino drives the biggest revenues Globally, sports betting is a huge market he built the world’s most effective through the biggest player losses in the but cannot be measured in popularity and technologically advanced SEO shortest time. on a handful of keywords. From an SEO department. perspective, sports betting requires an entirely different skill set and approach in He is the founder of a new-generation service provider, mediaskunkworks.com comparison to casino, poker and bingo. which has built its reputation on in- novation and optimized method- ologies which dissect the traditional agency model. He is currently building a London-based, in-house dream team. 54</p><p>For issue 15, we present four of the industry’s hardest-working affiliate managers. Meet Justin Provaznik of Slotland Affiliates, who appreciates efforts by affiliates MEET THE to keep players up to date; George Aristodimou of EGO, where strong affiliate partnerships have contributed to fast growth; Martin Basl of Jetbull, which he describes as progressive and offering great opportunities and challenges; AFFILIATE and James Woods of bet365, who believes that acting professionally and responding promptly to affiliates are requirements for the job. These dedicated managers are getting the job done for their affiliates. Read their MANAGERS stories – maybe you’ll decide to let them go to work for you! JUSTIN PROVAZNIK Slotland Affiliates</p><p>Slotland Affiliates represents two Slotland doesn’t offer any poker, I think coming up with better and brands that specialize in offering bingo or sports betting. Is it more better games is always going to be slots – Win A Day Casino and Slot- difficult to attract players without one of the basic challenges in this land. What makes these two sites the other offerings? People come business. Players are always eager unique? Everything is developed to Slotland and Win A Day look- to see what you’ll come up with in house, and all of our games are ing very specifically for slots and next. It becomes more and more unique. Our in-house design team video poker games. When they get challenging to impress them but is really innovative. I don’t think to our sites, they find the coolest we’ve been doing pretty well for anyone has told them what an on- slot machines they’ve seen on any more than 12 years now. line slot machine is supposed to of the sites they’ve been checking look like – they’ve come up with out and they soon discover that If Slotland Affiliates discovers some really original concepts and we are nice people who treat our someone is spamming to pro- they’ve added their own twists to players really well. We do have mote your brands, what steps will the usual slot machine themes like some casino games other than be taken to stop the spamming? genies and pyramids. All the new slots – keno, roulette and some If that happened the first thing games are brilliant, full-screen video poker. We find that even we’d do is get in touch with the af- Flash games that really the most avid slots player likes a filiate, try to get them on the right leap off the screen. change of pace once in awhile and track and talk to them about much “To attract and likes to take a break on a differ- more effective marketing tech- The other thing that ent kind of game. But for the most niques. We’re here to help our af- retain players makes Slotland and Win part, our players love slots. That’s filiates, not shut them down, but A Day unique is custom- what they came for, and that’s since this is such a serious issue you need to er service. Our players what we do really well. we wouldn’t hesitate to freeze an become an know that every com- account if they persisted. ment they make about What do you think the three expert because their experience is taken greatest challenges facing the How long do you give yourself for totally seriously. I think industry are right now? And what responding to e-mail? And what when you do, that’s the main reason would you do to solve them? The e-mail management tips can you your players we have such high re- global economy has certainly af- offer? When I started I was pretty tention rates. fected everyone. Most of our bad with reply times (sorry!) but show their players are still playing, but many I’m getting continuously better. I How is marketing a aren’t spending quite as much. We always try to sort and reply to e- appreciation by slots site different from don’t want them spending more mail between other tasks so no one their loyalty.” marketing a site that than they can afford to spend, so ever waits too long for a reply. I offers a full slate of that’s really a good thing. I think think the key is to constantly keep gaming options? Most we’ll see an improvement in 2011. up with incoming e-mail – delet- of our regular players are expert ing, sorting, replying and prioritiz- slots players. We have to think Different regulations in differ- ing. If my inbox gets too full some- like them. We have to know what ent countries always had an im- thing is bound to get overlooked. incentives and bonuses will ap- pact, but they’re a bigger pain in peal to them most. To attract and butt than ever before. That brings In your mind, what’s more diffi- retain players you need to become many challenges, and it greatly cult, attracting players or retain- an expert because when you do, influences how this industry is ing them? Our teams work hard your players show their apprecia- seen through the eyes of an exter- to make sure players are satisfied tion by their loyalty. nal observer. and happy to come back. Many of them have been with us for more </p><p>Affiliate Manager Interview Series 54</p><p>JUSTIN PROVAZNIK Slotland Affiliates</p><p> than 10 years. When players see our games nothing is ever deducted, no negative car- What is your favorite movie? I don’t have they want to play them. So I’d have to say ryover, but affiliates that prefer the classic an all-time favorite but Kunsten å tenke that attracting new players, in a market- Net Revenue Share have that option. negativt (The Art of Negative Thinking) place with so many others to choose from, by Bård Breien is one of the latest ones. is probably the biggest challenge. Fortu- If you wish you had known one thing It’s a nice dose of sarcastic dark humor, nately that’s one thing that affiliates are about the industry before you entered it, which is so close to my heart. very good at. what would it be? That my inbox is never going to be empty again (but that’s better If you had a theme song, what would it be? How can affiliates help in retaining play- than its being empty all the time). And Probably “I Will Survive.” Because I will! ers? It’s always good when affiliates keep how much people in the industry party. I all the info about sites they promote up- would have joined much earlier! If you could have dinner with three other to-date. Some have great communities people, living or dead, who would they be? that also allow you as an operator to What’s your best party story? Two Hallow- 1. Steve Jobs, because I’m Apple obsessed. listen to what your players have to say, eens back my former colleague Hilary had 2. The Dutch Queen, Beatrix – there must which is priceless. Players seem to know a great party. I partied so hard that I ended be a secret why everyone loves her and I when a progressive jackpot is about to up in intensive care for three days. Ask me would like to discover it. be hit, and when they think the very next this question again after I’ve been to LAC in 3. At least one top quantum physicist. I re- spin could produce a $100k jackpot win- January. I certainly intend to come home ally want to learn what happens to the ner we really get busy. Letting players from London with a story or two! electrons when they keep disappearing know when a jackpot is hot might be a from our universe! good way to generate repeat visits. What advice do you have for someone just starting in the industry? Get organized. What are three things that no one knows What distinguishes Slotland Affiliates Make lists. Prioritize. Just do the work. about you? from other affiliate programs?We’ve been Oh yes, and have fun – we’re in the busi- 1. I have a pair of wooden clogs and I do around for a long time and we have play- ness of making fun! wear them sometimes. ers and affiliates that have been with us 2. I’m part Hungarian. for more than 10 years. We also pay our What is the last book you read? Did you 3. I’m a heavy iced-coffee addict. affiliates in a very transparent way. Our enjoy it? The last book I “read” is my Japa- unique Gross Revenue Share commission nese study book, Youkoso. That’s my night plan is based on players’ deposits only and reading and I do enjoy it until I pass out. </p><p>Affiliate Manager Interview Series 56</p><p>GEORGE ARISTODIMOU EGO</p><p>How did you get involved in online sports events. I am not surprised the workload and the number of gambling? Why did you choose to by the great results and reception affiliates I am managing. The ur- join the EGO team? Five years ago we received. We also launched gency of the response and the sub- I started working with the Action some great promotions during the ject matter of the e-mail will also Poker network as a media buyer. I World Cup – World Cup Predictor determine how long it will take was working as a technical writer and $50 Free Bet on World Cup for me to respond to an e-mail. If before this for a large telecom- Final – which also contributed to the e-mail concerns a complicated munications company based in the success we have had with our matter that requires investigation Cyprus and when the company sportsbook. to resolve accurately, then it will relocated to Bahrain I applied to take longer to respond to than a AP and started my journey into What do you think is the great- simple question. the online gambling industry. I est challenge facing the industry was with AP for two years and dis- right now? And what would you What’s more difficult, attracting covered that I really liked working do to solve it? Restrictive govern- players or retaining them? At- in this industry, so when the op- ment policy. Some governments tracting players is more difficult in portunity arose to work for a great have tried to prohibit online gam- the current business environment. gaming company to help them bling through law (U.S.), and by With so many online gaming op- launch their poker doing so restricting/infringing on erators emerging and markets room – Redwings – I individual freedoms, and other closing, you always have to offer “We value greatly joined EGO as a me- governments are trying to regu- the best in all areas to attract new dia buyer and then late it (France, Italy) while find- players (promotions, customer the relationships moved into the world ing a way to accommodate one’s service and software). I think this we have with of affiliation as an af- freedom to gamble online and at is something we do very well and filiate manager. the same time protecting the col- is the main reason why we have our affiliates and lective good. I think as an affiliate enjoyed great success and have es- Do you find it is - eas manager of EGO I have a role to tablished our brands and affiliate for this reason ier to manage an af- play in the way I conduct my day- program internationally. we always pay filiate program with to-day business. By conducting a variety of brands business in an ethical way I know How can affiliates help in retain- them on time. or one with just one? that I have contributed toward ing players? Affiliates have a big It’s easier when you the success and survival of this in- role to play in retaining players In fact we have are working with one dustry. Acting in an unethical way – especially affiliates with forums. never been brand in affiliate man- will just give governments another Operators such as EGO invest a lot agement but more reason to justify restrictions. of funds in running promotions to late processing exciting/interesting both convert and retain players, when working with What steps has your program so affiliates can help by giving our affiliate multiple brands. You taken to ensure that affiliates will these promotions maximum ex- payments.” also get to know more be paid on time? And when do posure on their portals. about the online gam- your payments go out? We value bling business when greatly the relationships we have You’ve been at EGO for over three working with multiple with our affiliates and for this years. What is the biggest dif- types of brands (e.g., casino, pok- reason we always pay affiliates on ference between April 2007 and er and sportsbook as opposed to time. In fact we pride ourselves on now? EGO has grown incredibly limiting yourself to just poker). having never been late processing and quickly since I started: we our affiliate payments. Our affili- have increased our product of- RedKings Poker launched BetRed- ate payments are processed by the ferings from poker and backgam- Kings just in time for the World 10th of every month. We are also mon to also include casino and Cup. How has the new site been looking at integrating more pay- sportsbetting. When I started, our received, and has the live-betting ment options to make it easier for main established brand was our option been popular? BetRedK- affiliates to get paid. backgammon room, BGroom, and ings was launched shortly after we were just launching RedKings CasinoRedKings and was received How long do you give yourself for poker. We have since established extremely well. It’s an attractive responding to e-mail? And what RedKings as an international site, the betting software is stable e-mail management tips can you poker room and we also expand- and easy to use, and we offer highly offer? I try to respond to all my ed into casino and sports betting competitive odds and live betting e-mails within 24 hours, but at with the launch of EUcasino, Ca- on all major football leagues and times this is not possible due to sinoRedKings and BetRedKings. </p><p>Affiliate Manager Interview Series 56</p><p>What distinguishes EGO from other af- You went to college at the University of What is your favorite movie? Star Wars filiate programs? EGO offers a com- Toronto at Scarborough. What did you (premiere) because it revolutionized spe- plete package – something few affiliate study there, and how did you eventually cial effects and science fiction and kept programs do. When affiliates sign up to end up in Cyprus? I studied Political Sci- you on the edge of your seat. our program they will have access to in- ence at UofT. After I finished my degree, I dustry-leading software (comprehen- worked for a few years in Toronto and then If you had a theme song, what would it be? sive reporting and marketing tools) and I decided that it was time for a change. I “Eye of the Tiger,” from Rocky – inspira- commissions, country affiliate manager needed a change from the weather, the tional song. support and prompt and secure monthly long rides to work and the big-city life. I payments. We don’t just say we will offer had relatives in Cyprus, so I decided to If you could change one thing about the a better commission, we do it. This along make the move and try out the Mediter- online gaming industry, what would it be? with our reputable brands has allowed ranean life. Living on an island has been a Dishonesty – this exists to some extent us to establish strong and lasting affiliate big change but a good change – especially in every industry but I would still like to partnerships which have contributed to the sun, and the beach. see this eliminated in the online gaming our program’s fast growth. For this rea- industry, where agreements are done son I would like to thank all our affiliates What advice do you have for someone between people who are thousands of for their support and hard work because just starting in the industry? Be moti- miles apart. without them we would not have achieved vated, work hard and be patient and hon- the success we have. est. I think these are the ingredients to If people are visiting you in Cyprus, what’s get on the road to a successful career in the one place you have to take them to You’ve also promoted Poker4Ever, Action this industry. And try to attend as many see? Some of the ancient sites (Greco-Ro- Poker and Tiger Gaming. What lessons conferences as you can to establish new man) such as the Temple of Apollo, the did you learn at those programs, and partnerships, personalize your existing Kourion Theatre, the Troodos mountain how have they affected you at EGO? I partnerships and most importantly, take range (including Mount Olympus, with a was doing media buying for Poker4Ever, advantage of the free sponsored drinks height of 1,951 meters) and some of the Action Poker and Tiger Gaming instead – reward yourself for the hard work you great beaches. of affiliation, but if there is one thing have been doing! that I learned it’s that to be successful in this business you have to work hard and People in the online gambling industry gain the respect of those you work with have been known to party. What’s your through trust and reliability. Affiliates best party story? There are a lot party need to know that you will look after their stories – I just can’t recall them. Drink interest – whether it’s resolving a query moderately! or relying on you for creatives.</p><p>Affiliate Manager Interview Series 58 59</p><p>MARTIN BASL Jetbull</p><p>How did you get involved in the satisfied, and that is reinforced in casino is pretty evenly matched, online gambling industry? And the response from all partners. with 48 percent women! why did you choose to join the Jetbull team? In December 2004 Does Jetbull view itself as a sports- Formula 1 star David Coulthard is I started my first sports-betting- book first, with casino and poker a Jetbull ambassador. Has there related Web site. There were just coming afterwards? Or does it view been an increase in business or a couple of online bookmakers in all three brands equally? Jetbull traffic since this was announced? the Czech market back then, but I launched as a pure sportsbook and What has Coulthard done for you? knew there would be many more then added casino. However, since Obviously, working with David has in the years to come. I was in con- the relaunch of the business, with been instrumental in increasing the tact with a couple of bookmak- all-new back ends, we now view visibility of Jetbull and ultimately ers and in the summer of 2005 I ourselves as a provider of world- the traffic. We have worked with started working for an Austrian class gaming and wagering servic- David (or DC, as he’s known) for sportsbook. I ended up es. Our new casino is growing rap- over a year now and he’s featured working with them for idly, our sportsbook is going from in a wide range of campaigns and “I decided to join more than five years. strength to strength and our new promos both on and offline. Going poker room has really taken off. forward, we will bring our players the Jetbull team I decided to join the Jet- And there will surely be additional closer to DC by offering opportuni- bull team because Jet- gaming products coming soon that ties to win F1 packages, exclusive because Jetbull bull is a very progressive will further establish us as a true casino experiences, poker tourna- is a very progres- company and there are multi-product destination. ments and several other events. many great opportunities We also have a lot of unique and sive company and challenges ahead. I Your casino is powered by NetEnt very cool F1 merchandise that our have been working very software. And your poker room is players can win. It is a great part- and there are closely with affiliate part- on the Cake Network. Why did you nership and we are very pleased to many great op- ners during the past five go with different software pro- have DC on our team. years, but there is still viders for your casino and poker portunities and much to learn so I am re- products? And how pleased are What do you think the three great- ally happy to be part of you with the results so far? We est challenges facing the industry challenges ahead. the Jetbull team. really like NetEnt, both from a are right now? And what would I have been player’s perspective and also for you do to solve them? Jetbull Affiliate launched the back-end functionality. Their 1. Taxation and regulatory in- working very a new Web site earlier development roadmap is really stability. France’s draconian this year. Why did you re- exciting, with lots of new, cool taxation regime, Italy’s selec- closely with affili- launch the site, and what games coming online, and the tive legislation and the myriad ate partners dur- has the feedback been? growth in our casino is testament of different regulatory frame- Jetbull has been around that our players really like it, too. works make compliance in all ing the past five for five years and the European markets increasingly business had outgrown Cake Poker Network is not the difficult. years, but there its previous systems and biggest but it has perhaps the best 2. Increased unequal competition. is still much to infrastructure. The new loyalty program on the market For example, we are not able to Jetbull Affiliate site was today. Along with sufficient -li compete with PokerStars or Full learn .” developed in tandem with quidity and attractive tournament Tilt; they don’t follow the same new sportsbook, casino offerings, a unique and generous rules as we do. This inequality and poker sites. It made loyalty program is in our opinion must be dealt with as it is not perfect sense to refresh the entire essential to extract maximum life- sustainable in the long run. offering when going through such time value as well as maximize 3. Mobile gaming. There is still a a massive project. the benefits and enjoyment for long way to go before the mo- the player. bile platform can match the cur- We are extremely happy with the rent online market, especially in response from all our partners, What’s the average age of your terms of payments, risk/fraud, both new and old. Being an es- players? And what’s the male/fe- etc. This is an area of particu- tablished business with a lot of male ratio? The average age var- lar importance to Jetbull as we experience, we were fortunate not ies dramatically from country to believe mobile gaming will help to make any major mistakes or country, but our global average us increase market share in our experience any serious “teething age is 26. We, like most operators, target markets. problems.” All in all, we are very have a majority of men but our </p><p>Affiliate Manager Interview Series 58 59</p><p>If Jetbull Affiliate discovers someone is you will see that there is a regular “bonus You’ve recently moved back to the Czech spamming to promote the program, what war” between them. In order to attract Republic after living in Malta. Why did you steps will be taken to stop the spamming? new players, they are willing to offer al- move, and do you miss anything about We operate with zero tolerance for spam- most any bonus in all kinds of products. Malta? One of the reasons I left Malta is ming or any other activity that we don’t al- The problem comes when those players that I missed the real nature in the Czech low. Noncompliance leads to termination reach the bonus requirements, which is Republic. Malta is a nice island with more of the partnership. Affiliate marketing is when most of them lose the reason to than 320 sunny days per year. You can en- a partnership based on trust and we rely play with the company. That is why good joy diving and fishing during the long sea- on our partners to promote us to a certain retention is simply crucial for any com- son, but after a couple of years there you standard. Similarly, our partners must pany in this industry. realize that it is not only about the weath- rely on us to provide a service of a certain er. I started missing the forests, hills, riv- standard. If we were to allow some part- Do you gamble yourself? Were you an on- ers, even the snow. ners to spam, then we will very quickly be line player before getting into the indus- dropped by many serious partners who do try? I always enjoyed betting on sports A little Google sleuthing reveals you are not condone such behavior. and playing casino games, even before a badminton player. How did you get into I started in the industry. Sadly I am so the game, and what do you like about it? What steps has your program taken to busy these days that I have very little I started playing when I was 15 years old ensure that they’ll be paid on time? I time left over to gamble, but when a new but after two years I had to decide be- believe this is one of the most important game from NetEnt comes up, I am one of tween handball, table tennis and badmin- things for any partnership. All partners the first people to check what the game ton. I chose handball, which I have played want to be paid on time and no one ben- has to offer. It is always good to know the for more than 10 years. When I came to efits from delays in payments. That is why games because many affiliate partners Malta, I picked up badminton again. I was we are working closely with each partner are asking you for advice on what games very lucky because I could train with a to make sure all commissions are correct they should be promoting on their sites, former Bulgarian champion, who lives in and their payment details up to date. We etc. I say if you want to know your prod- Malta and is still playing actively. What I always process our commissions by calen- ucts, you have to test them. really like about badminton is that it’s a dar months and send out payments on the fast-paced and highly unpredictable game 10th of the month. What is the one thing you wish you had requiring quick reflexes and some degree known about the industry before you en- of fitness. It is also a game of strategy. How long do you give yourself for re- tered it? I wish I would have known how Without the right strategy you can lose sponding to e-mail? And what e-mail man- much commitment it takes. Players play against anyone. agement tips can you offer? On average it 24/7 and you have to be available 24/7 takes me less than six hours to answer any to deal with any issue that may come up. If you could change one thing about the partner’s e-mail. I am working hard on So sometimes you have to work very long online gaming industry, what would it be? prioritizing the most important matters to hours – but the results are worth it. I would create an international gaming be resolved first and then move down the commission responsible for the gaming list for issues that perhaps can wait. You are a native of the Czech Republic. If regulations in all countries. This would someone was visiting there, what’s the one mean one rule for all. How do you manage your “to-do” lists? Do place they’d have to see before leaving? you use any special software to help you There are many nice places in the Czech If you could have dinner with three other out? I am using very simple software for Republic, not only in Prague. I am from people, living or dead, who would they be? that. It is called uTodo. You can easily set Pilsen, which is located around 100 km 1. Leonardo da Vinci – he was really ahead up your to-do list and get different priori- southwest of Prague. It’s also a great city of his time, maybe the most multi-tal- ties for each task. It also allows me to save with rich history, so I would recommend ented man who ever lived. all my ideas and plans for the following checking it out and tasting the original Pil- 2. John Lennon – he was an amazing musi- days and weeks. I’m sure there are many sner beer in the world-famous brewery. If cian who inspired a lot of people. more sophisticated tools than this one, anyone will be planning a trip to the Czech 3. Tom Hanks – one of the best actors of but I’m used to working with uTodo and Republic, just drop me an e-mail (martin. this generation. I would have a lot of really like it. It helps me save a lot of my basl@jetbull.com) and I will give you ad- questions for him. time and makes my daily work much more vice on which places are best to visit. effective. What’s your favorite traditional Czech What’s more difficult — attracting play- dish? I have many favorite Czech dishes ers or retaining them? I believe that in but the one I will never stop loving is the current situation it is much harder to roasted pork with dumplings and sauer- retain new players than to attract them. kraut. A real Czech classic! If you look at the competing Web sites, </p><p>Affiliate Manager Interview Series 60</p><p>JAMES WOODS bet365</p><p>How did bet365 do during the What are three facts about bet365 tions need to be exciting and com- World Cup? How does World Cup that you think would surprise most petitive, while being balanced well betting compare to something affiliates? between acquisition promotions like Champions League betting? 1. The company is still family and retention promotions. The World Cup went well for us owned, with Denise and John in terms of the levels of business Coates as the Chief Executives. For crossover customers from our we saw and customers seemed to It means that the company has other products, our casino needs enjoy the increased markets, both a culture of ensuring a huge to be convenient (single wallet), pre-match and In-Play, that we amount of passion for every- provide value and deliver an ex- were offering. The main difference thing that we do, as the ethos citing experience. is that World Cup games are live transcends the fairly lateral on television in most countries, layout of the company from the For both types of customers which makes it more accessible. very top. we need to have all of the latest 2. We are the U.K.’s seventh-larg- branded slots (including Tomb bet365 is known mostly for be- est private company. Raider, Superman, Hulk and ing a sports betting site. From a 3. The owners of bet365 also own Gladiator) and games (Deal or No branding standpoint, what diffi- Stoke City FC (a Premier League Deal, Monopoly, X Factor, Gold- culties do you run into club, for affiliates unfamiliar en Balls and more) to keep them in terms of publicizing with the Premiership). playing with bet365. “If your affiliates the poker, casino and bingo sides of your What’s more difficult — attracting Our dedicated casino team has are earning more business? I believe players or retaining them? If you delivered on these objectives and promoting your it to be positive that retain players well, the activities we are seeing results in stronger bet365 is associated related to attracting players be- conversions, higher average play- product than with being a leading come a whole lot easier. The av- er lifetime value and increasing sports brand. I strong- erage value of a player is directly numbers of active player days. they yield from ly believe in overall linked to the amount you can in- the same effort branding, especially vest to acquire him or her. What are the three most impor- in regard to Web sites tant attributes an affiliate man- for a competitor, for whom trust is a key If you enjoy high average player ager must have in order to be factor from the con- value you can afford to bid for top successful? Being personable, pro- they will work sumer perspective. positions on paid search, secure fessional and attentive to your af- harder to drive prime media placements and re- filiates are baseline requirements I feel that once you ward your affiliates with net higher for the job. To be truly success- your players and build a strong brand revenues. If your affiliates are earn- ful, however, an affiliate manager you have already ing more promoting your product needs to be: recommend your achieved trust, and than they yield from the same ef- 1. Results-driven. This is a game of program to other that trust transcends fort for a competitor, they will work numbers and for both the busi- product boundar- harder to drive your players and ness he represents and the affili- affiliates. ” ies. Customers are recommend your program to other ates upon whom he relies, it will comfortable being affiliates. The focus of our product all boil down to results at the with the strength and team’s efforts is to continually drive end of the month. stability of the market-leading player retention and yield. 2. Organized. When allocating his sports brand. time he needs to be conscious of We know you’re very passionate the likelihood of those actions In terms of the size of business, about bet365’s casino product. yielding results. Too many oppor- how do the poker, bingo and ca- What differentiates the bet365 tunities are lost due to a lack of sino units compare to the sports casino from others in the market? follow-up or a missed deadline. betting at bet365? Sports con- To compete for direct casino cus- 3. Analytical and have a solid un- tinues to be our biggest product, tomers our casino product has to be derstanding of the various rev- representing around 65 percent of good. The directly accessed casino enue models of each product, revenues. However, because of the landing pages need to convert and the recent conversion statistics, size of our operation the 35 percent the variety and quality of games the average player values, the that gaming represents would still needs to stand up against the best profitability of each acquisition make these products bigger than casino-only operators. To turn the channel, the contributing fac- those of most of our competitors. visitors into customers the promo- tors to lifetime value, etc. </p><p>Affiliate Manager Interview Series 60</p><p>To truly excel, an affiliate manager would How do you go about building trust with If I have started something during the day seek to develop the same level of under- your affiliates? I always encourage phone and yet have not finished it, and some- standing of the numbers relative to his/ use within my team and employ phone thing else takes precedence, I leave the her affiliates business. Affiliateag man - calls at every available opportunity. Given original task open to ensure that when I ers need to understand that affiliates have the global nature of our business, it is dif- am wrapping up the day I am fully aware costs too, and by understanding this we ficult to always be available for face-to- of the progress made with each of the can work to improve their margins. face meetings. However, scheduling calls tasks I started during that day. Then I can where you can with your affiliates, both choose whether to stay and do them based What advice do you have for someone proactively and reactively, assists in the on individual importance or push them just starting in the industry? Love the creation of trust. Affiliates will (a) know back to the next day. industry you are in first, as it is an amaz- that you have time for them, (b) know that ing place to be. Once you have that love you are answering any questions they di- What is the last book you read? Did you and passion, you will want to progress. rect at you on the fly and not using canned enjoy it? The last three books I read are Channel that desire aggressively into responses and (c) get to know you more Affiliate/Affiliate Manager: A Study of hard work. personally by the conversational nature of Mutually Beneficial Co-dependency with a spoken dialogue. a View to Long-term Profit, How to Win It is also important to identify people Affiliates and Influence Retention Man- whom you respect, listen to the advice Besides trust, what are the keys to build- agers and Awaken the Superaffiliate that they give you, and apply to it to your ing successful relationships between af- Within: How to Take Immediate Control work and your actions. Ask people’s ad- filiates and affiliate programs? Timely of Your SEO, Promotional, Metaphysical vice when you aren’t sure what to do, as payments, an intuitive platform, good, and Financial Destiny. ultimately you will be respected more for straightforward reporting, and useful and it. Never be arrogant or pretend to know necessary updates and roll-outs on a con- So those books don’t actually exist at the things that you don’t. tinuous basis. moment (and consider the above printed paragraph copyrighted!), but I spend a Finally, to quote a genius, don’t be afraid Do you gamble yourself? Were you an on- lot of time reading factual books rooted of the occasional error: “If you don’t make line player before getting into the indus- in overall business and management in- mistakes, you don’t make anything!” try? I used to a great deal more prior to sights, as well as insightful, life-affirming joining the industry. I am now satisfied to books when I can. To be completely hon- How long do you give yourself for re- a certain extent simply by working with est some of this stuff makes me cringe, and sponding to e-mail? And what e-mail all of the main gambling products every some of it is absolutely invaluable. Either management tips can you offer? It varies single day. I still visit the casino regularly way, I wouldn’t want to list the titles here and I base it on the urgency of the content and play poker when I can. for the aforementioned reasons! If anyone in the e-mail. I also employ something reading this has any recommendations on called the three-minute rule. Any e-mail You have something in common with these subjects please e-mail them to me. that takes less than three minutes to re- GPWA Times Magazine Managing Editor spond to I deal with then and there, as it’s Vin Narayanan: you typically have a lot The last fictitious book I read was The quicker than categorizing and flagging for of applications open at the same time on Stand, by Stephen King. It was absolutely a later date. your computer. For those who can’t under- epic and its terrifying apocalyptic narra- stand the beauty of working with 14 to 16 tive is highly recommended for fans of Nothing ever leaves the main inbox until it applications open, please extol its virtues. the genre. is completely closed. The main inbox is a When I switch my PC on in the morning I hotbed of ongoing negotiations, problems don’t set out to open as many applications and projects. I then work through my e- as possible. 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His warmth, grace and humor were us made our annual trek to mainstays in our lives. With all the love and prayers Las Vegas. For Ted, Vegas was we showered upon Ted, it was a given he’d beat the more like “Mecca.” He was the cancer. picture of health, moaning and groaning over his bad luck on The sad truth is that with all of Ted’s fight, passion, the slots and video poker games. conviction, karma points and our love and prayers, For anyone who ever had the the cancer won out on September 20th, 2010. At privilege of hanging out with Ted only 46 years of age, Ted has left behind a loving while he was gambling, it was wife and three school-aged children, all of whom TED LOH 1964-2010 cheap entertainment at its finest! he was unconditionally devoted to. While our loss “Bullshit,” “bloody hell” and other is incredibly painful, his family’s loss must seem “Ted-isms’” were the verbal abuse he would hurl at insurmountable. the machines that dared not give Ted a win. Rest in peace, Ted. I know you’ve finally found the It was just weeks later when Ted informed a few big jackpot, up wherever you are. You’ll forever be of his closest friends that he’d been diagnosed with in our hearts. liver cancer. Ted Loh . . . Spearmaster? No. It made no sense. He’s too young . . . too healthy . . . too By Debbee Silverman tough. We just saw him — he was fine! This just can’t be. </p><p>Someone as brilliant as Ted would definitely win the battle against cancer. After all, he knew EVERYTHING about EVERYTHING. He could debate anything with an uncompromising energy. It was easy to feel a bit steamrolled by his opinions but it was never personal — he was just incredibly passionate in his beliefs. No doubt he’d steamroll the cancer with the same conviction.</p><p>Through the years, Ted built successful portals, worked with Playtech and consulted for many. His knowledge of the Asian online gaming market was incomparable. With all that, it’s not his paid work experience that made Spearmaster so beloved; it was his generosity and dedication and love for this industry that touched anyone who knew him. Ted would tirelessly fight for what was “right,” whether it be with the player or the casino or the software provider. He’d take heat from all sides, but he’d never waiver in his convictions. Certainly, all of the “karma points” Ted had earned would work toward beating the cancer.</p><p>As a friend, Ted was always there. He could be frustrating at times, demanding at others, but always a TRUE friend. Even while he was going through treatment for his cancer, he was helping </p><p>In memory of Spearmaster An Open Letter to Affiliates from Gambling Wages </p><p>Gambling Wages Is Committed to Earning the Trust of Players and Affiliates</p><p>New Procedures, New Software, and Player Disputes Being Resolved</p><p> fter a period of public controversy related to regardless of the age of the issue. We believe that each A player and affiliate issues, we at Gambling Wages and every issue brought to our attention through this have firmly committed ourselves to addressing the process has been addressed and resolved to the player’s issues raised and to improving our player and affiliate reasonable satisfaction. relationships. The issues we believe we needed to address most urgently centered around delays in paying 4. We began posting on various gambling-related forums players and the removal of winnings from players using and proactively monitoring player complaints in conflicting terms and conditions. The measures we have forums in order to more globally resolve player issues. taken have affected all of the Gambling Wages brands – Cool Cat Casino, Cirrus Casino, Club Player, Palace of 5. Payouts are now streamlined and follow the guidelines Chance, Wild Vegas, Prism Casino and Slots of Vegas. listed on our websites. We will no longer fall behind the published time frames for making payouts unless Since the beginning of 2010, we have been running a there are unexpected processing issues. player relationship program publicly and privately, 6. All of our sites now offer third-party arbitration inviting all players who have unresolved issues to come using the Central Dispute System operated by CDS forward. Major steps we have taken over the past year Corporation. We believe it is important to provide are outlined below: our players with independent and fair third-party 1. We have created a new specialized Client Care arbitration and a direct channel to management. Department under the leadership of Marty Davis. The purpose of the department is to provide more To summarize, we have worked very hard to make the personalized service and to promptly address issues Gambling Wages casino brands more transparent and and concerns on an ongoing basis. accessible than ever before. Our new player relationship initiative is now fully integrated into our overall 2. We have rewritten our Terms and Conditions for the business model and is standard operating procedure purpose of unification and clarity. All of the brands moving forward. under the Gambling Wages umbrella now have unified Terms and Conditions created with the goal We are pleased with the results of our player satisfaction of providing 100% clarity on the bonus structure and initiatives and with the substantial difference they have associated restrictions. already made. Player complaints and the number of online issues raised have dropped significantly and we 3. We launched an email campaign which went out to our can see players are now happier with our services and entire customer base asking players who felt they had are returning with renewed confidence in our casino a legitimate claim or unresolved issue to come forward brands and in the way we now operate.</p><p>ADVERTISEMENT We are working equally hard to earn the trust and 4.Affiliate Support: We have restructured our affiliate respect of affiliates. If you know of any player or affiliate management team (see contacts below) to give you the issues that are currently outstanding, please bring them highest level of customer satisfaction. We are accessible to our attention so they can be addressed. via email, Skype, MSN and our internal ticketing system and we respond to all affiliate inquiries within Once we have earned your trust we hope you will see 24 hours every day except Sunday. Plus, to assist our the new Gambling Wages has a lot to offer you as an affiliates in promoting us, we provide customized affiliate. creatives and up-to-date promotional material.</p><p>1. Accurate and Transparent Stats: New software 5.Active Participation in Forums: We have begun has been implemented that better ensures accurate responding directly to the public through both player and transparent affiliate tracking. Our state-of-the-art and affiliate fourms. system manages credits and adjustments that affect player statistics, as well as all payouts to affiliates. Everyone at the Gambling Wages programs is dedicated to providing affiliates with the greatest returns and 2.On-Time Affiliate Commissions: Affiliate payments highest level of customer satisfaction possible. We are now processed in a timely manner following industry want you to know that we are taking the necessary best practices. steps to restore your confidence in us. Please do not hesitate to contact us should you have any questions 3.Rewarding Affiliate Commission Structure: or suggestions or if you would like further clarification We have revamped our affiliate compensation plan regarding our recent initiatives. We appreciate your to be what we believe is the most aggressive in the feedback and are committed to listening to you and industry. We pay up to 50% on gross wins for the earning your trust. first 90 days and 35% revenue share for the lifetime of your players. </p><p>Vipin Goyal Marty Davis Program Director Sr. Marketing Manager Skype: vipingoyal Skype: martydavis26 MSN: vipingoyal@hotmail.com MSN: hd1102@hotmail.com Email: vg@gwages.com Email: md@gwages.com Cell: 1-778-997-6127 Toll Free: 1-800-549-7407</p><p>Steve Ariel Ingrid Evans Affiliate Manager Affiliate Manager Skype: steveariel777 Skype: prism.affiliate MSN: steve@gamblingwages.com MSN: prismaffiliate@hotmail.com Email: steve@gamblingwages.com Email: ingrid@gwages.com Toll Free: 1-800-549-7407 Toll Free: 1-800-549-7407 WALL OFSHAME</p><p> by J. Todd, Executive Director, APCW</p><p> understand that some people have a moral objection to I gambling. I know that nothing I say or do will ever change their beliefs about our industry. In a way, I admire their convictions, and someone who fights against regulation based on those convictions will never earn a spot on the APCW’s Wall of Shame.</p><p>Hypocritical politicians, on the other hand . . . well, our Wall of Shame is littered with them. And the latest sanctimonious statesperson to grace our wall hails from my home state.</p><p>Washington State Senator Margarita Prentice was the guiding force behind a 2006 state law that made playing online poker and casino games a Class C felony. Last year, when the Washington State Supreme Court ruled that the law was constitutional, PokerStars and Full Tilt decided that it was in their best interests to block players in the state from playing real-money games on their sites.</p><p>This, combined with the fact that Prentice accepted campaign contributions from the tribes that run brick and mortar casinos, would be enough to land her on our Wall of Shame. But it’s her reaction to the idea that professional poker players may be forced to consider moving out of the state that got our attention at the APCW.</p><p>“You mean you’re going to move so you can play poker?” Prentice asked rhetorically in an interview with ESPN.com’s Gary Wise. “Gee, lots of luck in your life. . . . I have nothing against card playing. That’s fine. If you want to do that, but I’m sure not going to worry about someone . . . you know. Let them go pump gas.”</p><p>So let me get this straight, Margarita (by the way, I take mine with salt). You have no problem with card playing, so long as it supports Washington State Senator Margarita Prentice the tribal casinos that fund your campaigns? </p><p>Prentice’s condescending attitude toward the game got well- deserved derision in the poker community. Poker Players Alliance Chairman Alfonse D’Amato said she “denigrates both poker players and people who pump gas.” </p><p>Welcome to our Wall of Shame, Margarita. Your hypocritical stance on gambling puts you in a league with many others before you.</p><p>APCW’s Wall of Shame </p> </div> </article> </div> </div> </div> <script type="text/javascript" async crossorigin="anonymous" src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-8519364510543070"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.6.1/jquery.min.js" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script> var docId = '6c81bc900c688280953889e922a646a0'; var endPage = 1; var totalPage = 72; var pfLoading = false; window.addEventListener('scroll', function () { if (pfLoading) return; var $now = $('.article-imgview .pf').eq(endPage - 1); if (document.documentElement.scrollTop + $(window).height() > $now.offset().top) { pfLoading = true; endPage++; if (endPage > totalPage) return; var imgEle = new Image(); var imgsrc = "//data.docslib.org/img/6c81bc900c688280953889e922a646a0-" + endPage + (endPage > 3 ? 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