VOLUME 25 | 4 APRIL 2017
INSPIRING EXCELLENCE IN FM
20-22 JUNE 2017 EXCEL LONDON UK FACILITIES MANAGEMENT JOURNAL
AECOM - ALDGATE TOWERS Built to deliver a better world
Communications - Is it time to re-think two way radios?
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this month... comment
EDITORIAL SALES On 29 March the Prime Minister began the Brexit process Editor [email protected] and we’re all waiting to see what impact this will have Sara Bean Tel: 01322 662289 on us and the UK economy. But as our new legal column [email protected] Sales Manager Assistant Editor & Social Danny Grange warns, a package of EU measures on waste management Media Development [email protected] Sarah O’Beirne Mob: 07867 418994 [email protected] ACCOUNTS Tel: 01322 476815 improving your recycling rate is worth taking. Liene Jume-Akmentina PRODUCTION [email protected] ne of the strongest messages to come out of the Quora Director & Designer OSmartworking summit which took place late last month was the fact GROUP CEO that facilities managers are not just there to look aft er buildings but are Warren Knight Nigel Copp responsible for delivering people centric environments that care for the [email protected] [email protected] welfare and happiness of their occupants. Mob: 0780 1947757 Tel: 01322 662289 This is the lesson that our case study subject AECOM has taken to heart, with the opening of a brand new UK headquarters which aims to do much more than off er the wow factor in terms of design. Utilising a Total Average Net Circulation multidisciplinary team to deliver the project means that since moving in nearly six months ago the new workspace has been utilised in the most 10,369 June 2016 positive way possible by staff , visitors and clients. If you are looking for some off ice interiors inspiration, our preview of PUBLISHER Clerkenwell Design Week (CDW), which takes place on 23-25 May 2017 in London’s premier interior design district may off er you some ideas of the kpm media Unit 5, Gateway 20/25 Trading Estate, latest trends in fabrics, flooring, furniture and lighting. London Road, Swanley, Kent BR8 8GA Of course not all workers are based in off ices, and within the facilities Tel: 01322 662289 sphere in particular, maintenance people can regularly be working alone in kpm media adopts a sustainable policy empty buildings or hard to reach places. of using paper from managed forests. FMJ has carried out research with Hytera UK into the technologies used Printed in the UK by Wyndeham Grange to communicate with employees working in remote areas and it’s highlighted www.wyndeham.co.uk the deficiencies of wide-area two-way radio networks being used across the UK. © Copyright 2017 kpm media If, like some of respondents you’re relying on a mix of mobile phones and The publisher does not necessarily agree with the views and opinions expressed two-way radios to keep in touch with vulnerable workers, you might want to by contributors. No material may be reproduced in part or whole without written think again. permission from the editor. Editorial contributions are accepted on an all-rights basis only. Letters to the editor may be published in their entirety or in edited As always, we’d welcome your feedback about any aspect of the magazine, form and remain the property of kpm media. While due care is taken to ensure the together with your insight into what’s happening in the FM sector. accuracy of information contained in this magazine, the publishers cannot be held responsible for any errors in editorial articles or advertisements. Subscriptions are available to non-qualifying and overseas readers at £120 p.a. (UK), £160 p.a. [email protected] (EU countries) and £240 p.a. (overseas-other).
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THIS MONTH...
rating for its environmental performance and FEATURES for enhancing the health and wellbeing of its employees. Sara Bean visited Aldgate Towers to discover how occupants are experiencing the team’s vision.
INTERIORS Once again Clerkenwell, an area steeped in 26 arts, craft s and creative tradition, welcomes 34 the best in interior furniture, lighting and products from the UK and around the world. COMMUNICATIONS A recent FMJ and Hytera survey into the state WASTE MANAGEMENT 34 of analogue radio communication in the UK 22 Bradley Smith, from Grundon Waste suggests an upgrade to digital two way comms is 30 Management explains the importance of overdue; and that many systems lack suff icent health FM CLINIC a cohesive waste strategy, which not only saves and safety features that protect people. We ask our panel of industry experts… money, but can help build a reputation for good 18 There are many advantages to the FM environmental management. MAILROOM sector in employing the latest technologies. But While the sight of the post room operator the digitisation of the workplace is also posing a 38 delivering and picking up post is still a challenge, that very few organisations are ready to familiar one in many organisations, it may soon be manage a workforce where the latest technologies a thing of the past. The digital mailroom is coming, and people work side by side. How ready is the FM and it’s picking up speed. Paul Moonan MD at Restore sector to respond to digital disruption and help Scan, explains the new technology create the workplace of the future?
CASE STUDY - AECOM MONTH IN FM AECOM’s new London head off ice was New product and service launches and 22 designed by its own in-house interior 42 company news from the FM industry. designers in consultation with a multidisciplinary team of experts, and has achieved a SKA gold FIRST PERSON Rob Legge Blog: “Apprenticeships” This 53 month Servest’s CEO talks about how REGULARS apprenticeships can create in-roads for people to explore the possibilities of FM. QUORA SMARTWOKING SUMMIT Charity: A celebration of the good work that FM firms Sara Bean reports from Quora’s Smart and professionals are doing for charities and their FMJ NEWS 10 Working Summit which took place on the local communities. This month’s summary of everything that 14th March at Fenchurch Place, London. 06 has hit the headlines in the FM sector. People: Find out who’s moving where in the THE BUSINESS OF FM 54 facilities management profession. GLOBAL NEWS A round up of the latest business wins, News, updates and announcements from the 12 partnerships and acquisitions in the world Career Ladder: This month we talk to 08 FM world beyond the UK. of facilities management. 55 Justin Penn, Principal Consultant, Turner and Townsend. COMMENT FMJ.CO.UK Cleaning projects are undervalued, argues Next Edition 14 Julian Fris, Director at FM Consultancy Neller Davies, but recognising the importance of In next month’s issue we preview the Facilities presenting a clean, well maintained facility should Show 2017 which returns to ExCeL London from To register for your free copy of FMJ visit fmj.co.uk not be overlooked. 20 to 22 June; explore the latest developments in off ice lighting and describe an essential part FAST FACTS of energy management. In our latest look at FM Stephen Charles, MD of BRITA Vivreau, in unusual places we visit the Canals River Trust 16 believes that providing staff with plenty of (CRT) set up at Ellesmere Port to look at the work fresh water and hot drinks during the working day of its facilities team. If you have any thoughts or is an important requirement, but it’s also essential feedback please email: that the packaging waste that could ensue is dealt [email protected] with eff ectively.
APRIL 2017 5 INDUSTRY INSIGHT FMJ.CO.UK
UK CONSTRUCTION INDUSTRY COULD LOSE ALMOST 200,000 EU WORKERS POST-BREXIT
ew figures out from the Royal Institution of the professional standards group revealed that such as ballet dancers, are regarded as critical by NChartered Surveyors (RICS) have revealed hiring non-UK workers was important to the the UK Government, and are therefore prioritised that the UK construction industry could see success of their businesses. during the visa application process, construction almost 200,000 EU workers leaving our shores RICS is cautioning that for Brexit to succeed, professions have not yet been added to the ‘UK post-Brexit if Britain loses access to the single it is essential to secure continued access to the Shortage Occupations List’. RICS is warning market. EU Single Market or to put alternative plans in that this could already be placing the Latest RICS figures show that eight per cent of place to safeguard the future of the property and UK’s predicted £500 billion the UK’s construction workers are EU nationals, construction sectors in the UK. infrastructure pipeline accounting for some 176,500 people. Thirty per The UK is already in the grip of a construction under threat and must be cent of construction professionals surveyed by skills crisis. While some overseas professionals, addressed as a priority.
BIFM ADDS MANAGING NEW WATER CHOICE FOR ENGLISH BUSINESSES CROSS-BORDER DELIVERY The world’s biggest competitive water market off icially opens this month, which for the first time will give more than 1.2 million businesses, charities and public sector bodies the chance to OF FM TO ITS GOOD choose their water provider wherever they are in the country. Environment Secretary Andrea Leadsom welcomed the launch of the market, which will deliver up to £200 million of benefits to the economy and water customers over the next 30 PRACTICE GUIDE SERIES years, through improved service and better value for money. By opening the market, companies ranging from businesses with very few employees to BIFM has published a new Good Practice Guide multinationals, as well as charities and public sector organisations, will be able to shop around exploring the growing trend for organisations to for the best deal from all water utilities in England. manage and procure facilities management services at The new market in England now becomes the biggest of its kind in the world and Defra will a continental or global level. continue to support the water sector as the market develops. Aimed at both client and supply side facilities Scotland is the only other country with a competitive water market for businesses and this professionals the Good Practice Guide: Managing government has been working closely with its Scottish partners in the lead-up to the opening to FM Teams Across Borders examines the challenges draw from their learnings and expertise. of managing FM teams in diff erent locations and the various models for doing so. With step-by-step help and advice on managing a global facilities management team, each section off ers practical advice and tips on KEY FM WINS UNDERPIN SOLID handling issues that can arise from cross-border FM INTERIM RESULTS FOR KIER delivery, such as political climates, currency risk and cultural diff erences. Kier Group has reported solid half-year results to 31 BIFM Research and Information Manager Peter December 2016, underpinned by the performance Brogan said: “This latest Good Practice Guide has been of Kier Workplace Services (KWS), which secured developed for anyone who is planning to manage, or contract wins totalling £74 million in the period. is currently managing, FM teams across borders with The property, residential, construction and services group is currently building a portfolio of clients in Wales, including a £100 million, 10-year joint the aim of helping them to expand their knowledge venture (JV) contract with Powys County Council, which it will deliver in partnership with Kier and understanding of the advantages and challenges Housing Maintenance, and a three-year facilities management contract with Cadw, the Welsh associated with a cross-border approach. Government’s historic environment service. “The guide covers everything FMs need to know According to the Group, KWS, which was formed in July 2016, has made good progress on to be successful in this area, from understanding retaining and securing public sector works, while growing its private sector presence. As well as a the benefits of increased consistency in workplace five-year £8 million contract with Imperial War Museums to provide facilities management across experience and achieving a standardised approach its estate of museums and visitor attractions, during the period KWS secured contracts with the to customer relations, to handling legislative and London Borough of Lewisham, Kent County Council, Sussex Police, University College London, cultural diff erences. It also contains tips and advice Norwood and the NHS Business Authority. on measuring success and aligning cross-border FM KWS is also working with Kier Construction, providing ICT infrastructure in schools where new delivery to the build and refurbishments are taking place, and providing technical services under the Scape organisation’s framework. core business On a Group level, its order book of approximately £9 billion reflects the company’s’ strong pipeline conversion in regional building and highway services, whilst its underlying operating objectives.” profit came in at £56.5 million, representing an organic growth of four per cent on 2015.
6 APRIL 2017 FMJ.CO.UK INDUSTRY INSIGHT
DATES FOR THE ENGIE buys Keepmoat’s CIC LAUNCHES CREATING AN regeneration business FM DIARY ENGIE has signed an agreement to ACCESSIBLE AND INCLUSIVE acquire the regeneration business of Keepmoat for £330 million from ENVIRONMENT GUIDE 20-22 JUNE 2017 TDR and Sun Capital. Keepmoat specialises in the he Construction Industry Council (CIC) has published a design, refurbishment and upgrade Tguide for built environment professionals on creating INSPIRING EXCELLENCE IN FM of buildings and places, helping an accessible and inclusive environment. 20-22 JUNE 2017 EXCEL LONDON UK to transform communities and The ‘Essential www.facilitiesshow.com strengthen local economies. Principles Guide’ The business is closely aligned lists six principals to ENGIE’s energy and services as suggested by the 25-27 APRIL 2017 strategy in the UK, and according to Off ice for Disability EFMC 2017 ENGIE the transaction will enable it Issues and has been Teatro Goya, Madrid, Spain designed to guide, www.cifmers.com/efmc2017/ services to local governments, cities support and motivate and businesses across the UK and professionals when MAY 2017 strengthen its existing network of making decisions for 09-10 local authority partnerships. clients, employers and World Workplace Asia 2017 The Keepmoat regeneration society, which aff ect Hong Kong business has an annual turnover the achievement of an www.ifma.org of approximately £800 million and inclusive environment. 17 MAY 2017 It has built strong partnerships over The six essential the last 30 years and has long- principals are as follows: World FM Day term relationships with more than Enabling positive experiences 170 local councils and many of the Contribute to building an inclusive society now and in www.globalfm.org largest housing associations. The the future business currently has a £1 billion 07 JUNE 2017 order book and a £9 billion pipeline Apply professional and responsible judgement and take Quora Summer Summit of regeneration opportunities across a leadership role Workplace technologies the UK. 8 Fenchurch Place, London Completion of the transaction is www.quoraconsulting.com conditional on anti-trust clearance Apply and integrate the principles of inclusive design from the outset of a project and is expected to take place in a JUNE 2017 few months. 08 Do more than just comply with legislation and codes Think FM New BIFM guide The Science Museum, London published for FMs on Seek multiple views to solve accessibility and inclusivity www.thinkfm.com challenges BIM construction 25-27 SEPTEMBER 2017 The British Institute of Facilities Acquire the skills, knowledge, understanding and Management has launched a new FM Expo confidence to make inclusion the norm not the exception guide for FM professionals working Dubai World Trade Centre with clients on Building Information www.fm-expo.com The guide is an initiative that emerged from the Built Modelling (BIM) construction Environment Professional Education Project (BEPE) – a projects. 28 SEPTEMBER 2017 government project now being taken forward by the CIC and The guide titled Employer’s Quora Autumn Summit Information Requirements (EIR) into industry. Understanding workplace productivity is a practical document that has The aim is to build on the legacy of the London 2012 Olympic and Paralympic Games by helping to generate a shift 8 Fenchurch Place, London been put together to support clients www.quoraconsulting.com using BIM, showing clients how to change in how inclusive design skills are taught in the UK. The aim is that all built environment professionals will receive specify their exact requirements OCTOBER 2017 for the design and construction mandatory, quality teaching about inclusive design so that 09 phase of a built asset through to they can help create inclusive building, places and spaces for BIFM Awards 2017 its full life-time operation, and future generations. Grosvenor House Hotel, London provides a template which can be www.bifmawards.org edited and amended by the client or facility manager to meet individual If you have any knowledge of industry news or 18-20 OCTOBER 2017 requirements for the project. EIR research for the FM sector please feel free to follows the publication of BIFM’s IFMA’s World Workplace Conference & Expo 2017 Operational Readiness Guide get in touch with our assistant editor Sarah Houston, Texas USA published in April 2016. O’Beirne at [email protected] www.ifma.org
APRIL 2017 7 INDUSTRY INSIGHT FMJ.CO.UK
GLOBAL FM – LEGAL
LEGAL VIEW CBRE OPENS SMART BUILDING EXPERIENCE CENTRE Global commercial real estate services business, CBRE Group, has opened the WASTE MANAGEMENT doors of its Smart Building Client Experience Centre (CEC) in the United States to spotlight leading building technology solutions. AND BREXIT Located outside Milwaukee in the Gateway West Commerce Centre, CBRE’s By Stacey Collins, Head of EHS, CEC is a 34,000-square-foot, Class-A off ice building that has been designed, International Workplace built, and managed as a showcase headquarters of CBRE|ESI, the company’s smart building solutions business. On 29 March 2017 Theresa May pushed the The centre, which evaluates new technologies on behalf of corporate clients, button that opens the trapdoor to Brexit equipment, and technology partners around the globe is one of just six and we now have two years in which to slide through it. Also in buildings in the world that have earned a Triple LEED Platinum rating. It has March the EU held the latest conference on the Circular Economy also achieved an Energy Star rating of 99, an impressive achievement for this Action Plan (CEP), a package of measures that will amend facility type and location. several of the fundamental EU directives, including packaging The building has the ability to track an occupant from arrival on site to departure, with real-time capability to adjust air quality, temperature, W light, audio, and visual capabilities based on movement throughout the Proposed legislation includes targets to recycle 65 per cent of environment. CBRE|ESI uses an advanced integration and analytics platform municipal waste and 75 per cent of packaging waste by 2030, to securely gather and analyse data from sensors, various building systems, " # meters, and other devices. Best practices for network security and Internet of waste in the same time. Segregated waste will be banned from Things design are showcased throughout the facility. $ % By opening the CBRE|ESI headquarters space to clients as an experience one industry’s by-product into another industry’s raw material’, centre, CBRE seeks to show building owners and occupiers how the blend of ' * intelligent design, advanced technology, proactive operations planning, and on the market and recovery and recycling schemes for, amongst strategic maintenance protocols can be applied to achieve optimal facilities other things, packaging, batteries, electric and electronic performance. equipment and vehicles. This is quite a substantial legislative agenda at the best of times. It is unlikely to be fully complete by March 2019 either. That which has been agreed, though, will be law for the UK right ISS TO EXTEND GLOBAL FACILITY up until B-day, when we exit the European Union. The basic premise of CEP is that waste is a massive social and SERVICES PARTNERSHIP WITH BARCLAYS economic problem that we are only now starting to deal with in ISS has announced the signing of heads of terms to extend its global a sensible way. agreement with Barclays, which sees ISS delivering integrated facility services $ * " to approximately 1,600 Barclays sites in 35 countries. / W Under the heads of terms, ISS will negotiate an extension of its partnership with standards that the EU requires now and after B-day, even after Barclays until the end of 2022. we no longer have any involvement in helping to establish what ISS began working with the British multinational banking and financial those standards should be (and we were pretty good at that). And services company in October 2012, providing an IFS solution in the UK & Ireland, we should push ourselves towards CEP, regardless, because our Continental Europe, the Americas, Middle East and Asia Pacific. * 4 W Jeff Gravenhorst, ISS Group CEO, commented: “We are proud and honoured cold and friendless isolation that might be waiting for us, not about the opportunity to extend the agreement with Barclays, which is a very : special customer for ISS. The extension is testament to the level of trust and the contingency plan that a circular UK economy represents and partnership we have built with Barclays over the last five years. grasp it. “Everyone at ISS who is involved in this extension is fully committed to The movement of waste across international borders is continuing the growth of this relationship and collaborating further to exceed restricted by international treaty and agreement. Such Barclays expectations.” Barclays is currently ISS’s largest contract. agreements dwell beyond the EU, which permits limited trade between members. Article XX of the General Agreement on $ $ ; " <=$$> WTO rules on trade restrictions to protect the environment that CARILLION SECURES £90M DEFENCE would apply to the UK after B-day. The rules therein are very straightforward: no one has to accept waste from anyone else. CONTRACT IN CYPRUS If the EU is busy trying to increase the amount of recycling, that means they’re decreasing the amount of terry nappies, tea The UK Defence Infrastructure towels and Christmas jumpers that are bound for incineration in Organisation (DIO) has awarded Carillion Holland and Sweden. a £90 million contract to design and build So we ought to start thinking now about building some waste a communications centre in Cyprus. incinerators of our own to accommodate the three million tonnes The centre will be a single story we send abroad for burning. An operational waste from energy building, approximately 10,000 square metres in area, with temperature and facility takes years to plan and build. An operational waste from humidity controlled environments. energy facility in nimby old Britannia will take decades; no Speaking about the contract award, Chief Executive of Carillion plc, Richard one wants stinky rubbish trucks and belching chimney stacks Howson, said:“We are delighted to have been selected by the Defence J Infrastructure Organisation to design and build this project and we look forward about: their homes. to building on the strong relationship we have with the DIO as we work closely This and other impacts of Brexit on legislation in the together to deliver this important new facility.” workplace will be covered at International Workplace’s FM Legal Carillion will start construction works in April 2017 with completion scheduled Update, on 20 April in London: http://bit.ly/2n8nu5K for the end of January 2019.
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QUORA SMARTWORKING SUMMIT
way we manage our people but also the demands of the places that we work. This is why some leading organisations KNOWLEDGE IS POWER are implementing truly agile working environments; designing off ices which off er areas to concentrate; areas to Sara Bean sat in on Quora Consulting’s latest Smartworking summit to collaborate and crucially, even the large corporates are embracing co-working hear some major thought leaders ponder the question of how much is spaces, shared with smaller external known about today’s employee life cycle organisations. This trend is driven by the need to he first of the 2017 series is enough being done to tap into the first time people have been afraid of new cap the costs of real estate but also Tof Smartworking Summits, vast neurodiversity talent pool? Surely technology, just ask the luddites – and as as a reflection of the fact that digital which feature seasoned main neurodiversity needs to be respected the industrial revolution proved, human technology has made it so much easier board executives - including Group on a par with gender, ethnicity, sexual beings are adaptable. for people to work just about anywhere Property/FM Directors from major orientation, or disability status? For example, engineers no longer – whether they are the CEO or an organisations who between them Throughout the morning, the Summit just wield tools, they’re utilising an employee in a start-up. reflect the key decision-makers explored the employee lifecycle increasingly sophisticated arsenal of Co-working is disrupting CRE but real involved in changing work practices journey and came up with some novel digital communications devices which estate itself is also being disrupted as was held on the 14th March. suggestions on how to solve the people should help streamline their service it’s increasingly being seen by the c suite It had as its theme the fact that the and skills crisis while also discussing delivery. However, while improving as more than just a space but – when knowledge worker is increasingly ways of innovating to create the right performance is a prerequisite of digital fitted out to encourage productivity becoming the prevalent labour group, work space... disruption, we must then ask the and collaboration, an asset which adds representing 60 per cent of the overall question, if all work is being pushed value to the organisation by increasing workforce and 88 per cent of the service REALLY FLEXIBLE WORK upwards to require a higher degree of the average lifecycle of its knowledge sector; so given that knowledge equals The most recent statistics have predicted skill, is enough being done to upskill the workers. power, it’s absolutely crucial that we that half of the people born today workforce? Never lose the focus that the purpose ask: “How much do we know about their will live to over 100. This means the This is where employers need to of CRE is to make an organisation employee life cycle?” workplace will need to accommodate explore the concept of ‘blue sky thinking’ attractive to its people, as going back The assembled group of eminent people of all ages, including people which put another way means using to those knowledge worker statistics speakers at the Smartworking Summit way over the traditional retirement age. more creativity when pondering how (above) if you lose your people, you were there to address some of key issues But it’s not just about off ering a work to solve an issue. In practical terms this lose their value. This is why employee inherent with managing these valuable environment which caters to people of means that when hiring new graduates, engagement is such a huge area and why employees, including the fact that 75 per several generations under one space, don’t concentrate only on those from the business health agenda is growing cent of the hard-won newly hired top we’ll also need to ensure that those red brick universities, perhaps those rapidly as organisations increasingly talent (those with degrees and above) leaving school with certain skills and from the lower tier of academia have as concentrate on improving their leave their organisations within the first qualifications in their late teens and much, if not more to off er, especially as wellbeing, whether it’s via a better work/ two years, citing dull management and early twenties will have opportunities to they’re likely to be people who’ve had to life balance or creating a holistically workplaces not optimised for productive continue with their learning throughout fight harder to make it into third tiered designed workspace. work. their careers. education? So when you scratch the surface of the What’s more, over the next decade, The careers of this long lived Hiring qualified women who left work employee lifecycle – the true task is in there will be 13.5 million job vacancies demographic will not resemble those of to have families is another obvious creating engaging places to work which advertised but less than seven million people nearing the end of their working solution to the hiring and skills crisis. are people centric. people leaving schools and universities. lives today either, because it’s been Employers need to off er these valuable The 2017 Smartworking Summit events How is this 6.5 million shortfall going to estimated that most of us will now get recruits flexible hours and not resort to a from Quora Consulting will be on 7th be bridged? through five careers and between 10 and nine-to-five pattern which was invented June, and 28th September in London Many organisations talk of having 15 employers in our lifetime. long before computers, let alone digital www.quoraconsulting.com/summits ‘stripped the labour market’ and 93 per Employers need to aim for a work/life connectivity. cent of CEOs state that they need to blend model which off ers workers total And what about hiring people with real change their talent strategies to off er any flexible working, at a pace suitable for talent for crunching data, but perhaps chance for future growth, but do they each individual. It’s all about controlling who are challenged with sensory issues? understand the talent pipeline? The most your hours, not just where you sit when Can’t the workplace be managed to obvious solution, but one which is yet you arrive at work, and this means that accommodate them? to be truly tackled is what is being done that a strategy which supports flexible Wherever you find your knowledge about retaining an older workforce. And working must extend to ensuring people workers keep in mind that the workplace while 70 per cent of graduates are now are aff orded a high degree of trust. of the future will be more diverse – not women, is enough being done to attract The impact of technology on work necessarily for social justice though that’s and retain this critical workforce into is nothing new, and as yet there’s no a bonus – but for necessity. their 30s and beyond, or like previous real evidence that it will reduce the generations before them will they be number of jobs but they may certainly be DESIGNING FOR DIGITAL forced to bow out early, taking their vital diff erent jobs from before; aft er all, who DISRUPTION skills along with them? visits a travel agent these days? All of these demographic changes paint a Finally, with 2.8 million people in the But as things change, we must not be landscape of fundamental change to the UK impacted by neurological diff erences, preoccupied by an idea that this is the workplace which will not only aff ect the
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CONTRACT WINS & PARTNERSHIPS
Kier has been selected to design and build a major YZ W * [ * J [ $ * [ * \ " : 4 * * 4 W * * " ] # ^ W * * * =* * _ " * \ #` #z
[ * * {_ | _ = }[ $ " ~ | [ EMCOR UK LANDS FM CONTRACT [ / EMCOR UK has been awarded a three-year contract extension with long-standing 4 customer NATS, provider of air traff ic control services in the UK. | The extension will see EMCOR UK continue performing comprehensive facilities J : management services in locations including the Main Air Traff ic Control Centres in Swanwick (Hampshire) and Prestwick, and the Corporate Technical Centre in Fareham, Hampshire. Scope of work includes performing mechanical and electrical maintenance, front of house services, cleaning, catering, logistics, manned guarding, internal moves and changes, building fabric, and pest control. | # 4 EMCOR UK will also continue to support NATS’ mission to completely overhaul its J [ technology infrastructure and how it manages air traff ic in the UK. The contract extension which commences in October 2017, follows a full market review by NATS and comes with the option to extend by a further two years. $ | ~z # 4 BAXTERSTOREY SIGNS MITIE TAKES CUSTODY / OF £2.4M DEAL WITH # CALEDONIAN DEAL LEICESTERSHIRE POLICE : \ / Mitie’s Care & Custody Health business * [J% has been awarded a new contract 4 [J% " worth £2.4 million with Leicestershire ## Police to deliver a forensic medical * " " service which includes screening, assessing and treating people who % / * are in police custody, within a safe, [J% * clinical environment. * " The two-year partnership which BaxterStorey has won a five-year contract with commences 1 April 2017 also includes * | * Glasgow Caledonian University to become the delivery of healthcare and forensic the new hospitality provider at its £32 million medical examination service for ' " Heart of the Campus redevelopment. victims attending the Sexual Assault '% " Following the completion of the state-of- Referral Centre. It is an independent * % # = the-art redevelopment, which provides new service available on a 24/7, 365 days #` * | W learning and social spaces for students and per year basis. staff , the University had requirements for a Mitie was awarded the contract ~ '% " new model of delivering catering services. based on its experience of delivering Commencing in May, the contract will see an innovative and eff ective nurse-led 4 BaxterStorey providing students, staff and delivery model. * / * 4 visitors with fulfilling, healthy choices using z % * " $ : sustainable, local and seasonal produce at the new and renovated dining facilities at the city centre campus. BaxterStorey will also work in partnership * to deliver the University’s commitment to : " sustainability and waste minimisation, and to * * / 4V " support health and wellbeing initiatives. $ * : "
12 APRIL 2017 Choose Colt. Nationwide smoke control maintenance means we get to you in 24 hours, or less.
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Our engineers will be with you within 24 hours. In an emergency, Many of our engineers have been with us 20 our average response time is 4 hours. years; some, as long as 30. Colt has almost 70 years experience in smoke control maintenance. In fact, we look after the health any of our competitors. It’s no surprise then, that when looking for someone reliable and trustworthy to handle the maintenance of their smoke control system, so many people in charge of residential developments, do the same thing. Choose Colt. Whether built by Colt or other manufacturers, all types of system can be expertly repaired, up-graded and maintained by our engineers. coltinfo.co.uk/service-maintenance Alternatively, call us on 02392 491735 or email: [email protected]
Service & Maintenance Expertise built on proven experience ADVICE & OPINION
COMMENT
Line’ between the male and female toilets, in-house cleaned one, a contractor cleaned the other. Everyone agreed that change was required but certain stakeholders UNSUNG HEROES were nervous about that situation. So we completely mapped the space, Cleaning projects are undervalued, argues Julian Fris, Director at FM Consultancy Neller room usage with dimensions, access and utilisation which gave us a true Davies, but recognising the importance of presenting a clean, well maintained facility cleanable area. (To the initiated this was the net internal area plus public should not be overlooked circulation). The target cost to clean all areas to the right standard ended up at two thirds of the existing budget. This convinced the CEO and stakeholders to market test aft er initial reluctance. The outcome was that five bidders were shortlisted, very quickly two were excluded for not being compliant. Of the three shortlisted, the winner bid virtually on the benchmark, were appointed and proceeded to transform cleaning. Quality improved by 20 per cent, the auditorium was cleaned straight aft er performances (not the next day) and costs reduced. Job done. We do this for everyone be they insurance firms, hospitals, schools, universities, visitor attractions and sports stadia. It’s fascinating that initially ambivalent clients really get engaged in the process once they leaning is an under-valued far as to question the cleanliness of Good cleaning means longer realise they can actually influence Cprofession but an extremely the kitchen if the restaurant space is asset life, less redecoration, happier change. important component of every anything to go by. customers and a better sense of Cleaning companies just then need single business. Yet sadly it is As part of our continued research wellbeing. It is a very scientific activity to bid sensibly and they can more taken for granted. As far as some into service and innovation, we and it lends itself to innovation, carefully consider bringing innovation are concerned, it’s as if a magic conducted surveys in all-inclusive change and improvement. Its not all such as robotic scrubbing machines, wand is waved during the night and resort hotels to assess key drivers for mops and buckets, toilet brushes and video displays on hand dryers, flow everything in the off ice, factory, customers. We used this group to see minimum wage staff . It’s a world of cleaning, environmentally friendly venue, restaurant, school, hospital is if there were any elements the FM innovation, motivation and influence. cleaning materials and so on. transformed. No eff ort, no fuss. industry can learn from. We found Organisations which risk ratespaces This ‘intelligent’ approach invests As with any form of interaction that, the second most important and work out how much input they savings (usually 10-15 per cent ) back between people and organisations, element (aft er the beach and water actually need before it goes out to bid into staff pay, terms & conditions and first impressions are extremely sports) in this category was room (or do it themselves), will always have we have strongly influenced clients to important to guests, staff and cleanliness. better outcomes. It helps to determine adopt the Living Wage. Aft er all, 80 per occupants. In hospitals, cleanliness and hygiene how much they can actually aff ord. cent of cleaning is ‘people cost’ and if We are judged by how our space is is a lifesaver and features highly in One of our favourite cleaning you look aft er them properly they will presented, how clean the toilets are, patient surveys. In fact it’s a major projects was for a major entertainment become more engaged. In fact, many whether our windows are smear-free, factor for everyone. However, there is venue in London. This venue only of the innovations come from the staff whether there’s build up of grime in a diff erence in perception when you closes for five days a year, the rest as they come up with new ways of the corners of the room and so on. move further up the chain. This isn’t of the time it not only has a range doing things and better firm’s reward You’ll oft en hear comments such as: always seen as a highly strategic point of events in the auditorium but also or award staff . “Do they really care?”, “Do we want of diff erence. This has consequences. in many of the side rooms and has We shouldn’t relegate cleaners to eat there?”, “They have no pride in In fact, it got so bad in the NHS a multiple turnarounds a day. to the silent and invisible ‘passing their appearance, what are they like as few years ago they had to rewrite the When we started the venue was ships in the night’ - they are singly a company?” specifications, fund enforced deep spending a seven-figure sum on the most important people in a If you look at this in a catering cleans, and ensure that costs weren’t cleaning, with two-thirds provided hotel, hospital, restaurant, off ice or context; any chef isn’t going get a cut at the expense of patient care. I’m in-house at well-above market rate absolutely anywhere. They support chance to show off their culinary sure many remember MRSA, C-Diff , and low productivity; the rest by a brands, values and help show that skills as they will have lost the chance HCAIs – better cleaning has controlled contractor who ended up with less organisations care about guests, staff to impress already. Some may go as these. popular jobs. There was a ‘Maginot and anybody they deal with.
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FAST FACTS
is another option which encourages businesses to put in place low carbon, low water and low waste measures. The main diff erence between the accreditations is that ISO 14001 has a more broad focus on environmental BOTTLED UP management while BREEAM and LEED involves an environmental assessment of the building. FMJ AIMS TO SUPPORT TECHNICAL EXPERTISE IN THE FM MARKET The chief diff erence between the latter two options is the process of certification. BREEAM has trained assessors who assess the evidence against the credit criteria and report it to the BRE, who validate the !" #$%&' * assessment and issue the certificate. t the beginning of March an government which facilities managers to less than 10 per cent of overall While LEED does not require training, Aimportant group of MPs on the need to have front of mind. Missing waste by 2019/20. With green issues there is a credit available if an Environmental Audit Committee these targets won’t simply aff ect taking the spotlight on the political accredited professional (AP) is used. launched an inquiry into the damage reputation but could now result in heft y stage, the pressure is ratcheting up The role of the AP is to help gather the being done to the environment by fines. on businesses to evidence their own evidence and advise the client. The disposable drinks packaging, in Rather than simply avoiding these dynamic approach. evidence is then submitted to the Green particular, focussing on the impact of potentially negative issues, FMs should In fact, even prior to these targets Building Council which conducts the plastic bottles and coff ee cups. seize the initiative and demonstrate being established, fines levied assessment and issues the certificate. The inquiry will look at what actions best practice. For a relatively low against firms for environmental Choose the option which is likely to are being undertaken by industry and investment, meeting these targets off ences have increased since the best suit your business. Government to reduce waste generated can help introduction of new sentencing by coff ee cups and plastic bottles, and guidelines in 2014, according to data START AS YOU MEAN TO GO ON - investigate possible solutions. from the Sentencing Council and the REUSING OVER RECYCLING Launching the initiative Environmentalist. As we’ve already outlined above, one Mary Creagh MP said: “Our Figures show that the median particular environmental area which throwaway society has given fine for an environmental facilities managers can start tackling us a tide of litter on our off ence in England rose from today is issues around drinking water. beaches, dead seabirds £12,500 between January When it comes to drinking water, and fish, and plastic in our 2013 and June 2014 to businesses should try and avoid food. We all enjoy a take £21,500 between July 2014 the need to bring in pre-bottled away coff ee or tea, but the and December 2015 - a rise of water. Reusable glass bottles are cups they are served in are 72 per cent. recommended instead of disposable particularly diff icult to recycle because This reinforces that breaches of ones, because re-using will always be they combine plastic coating and environmental regulations should not more eff icient than recycling and will cardboard. Our inquiry will be taking a businesses to achieve Environmental be taken lightly, this area is becoming provide an immediate and dramatic serious look at solutions like the use of Management ISO 14001 as well as the more litigious and should be treated impact on carbon footprint. diff erent materials, behaviour change, LEED certification and BREEAM rating. as seriously as health and safety. FMs should consider investing in better recycling and bottle deposit Doing so provides the opportunity to a system such as the ViTap which return schemes.” audit and improve the green operations ENVIRONMENTAL dispenses instant chilled still and The announcement came two months of the business and demonstrate ACCREDITATIONS – THE OPTIONS sparkling as well as boiling hot water so aft er Sky News began its Ocean Rescue Corporate Social Responsibility (CSR) The ISO 14001 provides a framework that only what is needed is used. This campaign, which has highlighted the credentials. where your business can measure, can help reduce unnecessary water blight of single use plastic containers on monitor and improve the impact your waste. the country’s beaches and waterways. PENALTIES ARE MORE STRINGENT business has on the environment. Investing in one central chiller unit Sky’s investigation revealed that The UK Government has set an The certificate can assist with such as the LinkLine system, instead around 35 million bottles are bought ambitious decarbonisation target of 57 procurement and demonstrate a of multiple individual units around the every day in the UK, but only half of per cent by 2030. This target is unlikely proactive approach to environmental building can be up to 45 per cent more those are collected for recycling. to be altered despite the Brexit vote – in management. cost eff ective and up to 55 per cent So what can facilities managers fact it goes further than the 40 per cent Another option is attaining BREEAM more energy eff icient, plus it provides within commercial buildings do to goal required as part of the European (the Building Research Establishment more space in the building. address the problem along with Union. Environmental Assessment Method) To sustain this environmental the wider requirements to meet Far from exempting itself, the which provides recognition that a approach, it is crucial to get staff sustainability targets? government is setting itself tough building supports sustainability, buy-in. Staff pride in working for an targets, for instance the Treasury is energy eff iciency and healthy environmentally friendly firm will NEW ENVIRONMENTAL TARGETS aiming for a 66 per cent reduction in working. increase, which will in turn improve the There have been a number of new emissions. Moreover, departments are Alternatively, LEED (Leadership in company’s reputation and contribute environmental targets set by the aiming to reduce waste sent to landfill Energy and Environmental Design) to its long-term success.
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FM CLINIC
There are many advantages The emphasis is no doubt to the FM sector in employing shift ing to integration. At the the latest technologies, recent Quora Smart Working from SMART lighting via the Summit a group of workplace Internet of Things to the latest management specialists mobile apps attached to a debated who should be taking CAFM or Building Management responsibility for the technology System. But the digitisation of infrastructure across the building. the workplace is also posing a FM is the natural stakeholder for this challenge, as a recent Deloitte survey new world, but only if the integrator has found that very few organisations platform is created in such a way as to are ready to manage a workforce where enable the FM to monitor and adjust the solution the latest technologies and people work side by accordingly from maintenance and a people experience side. How ready is the FM sector to respond to digital perspective. disruption and help create the workplace of the future? Of course there are some words of caution when it comes to
In FMJ's regular monthly column, our team of FM experts answer your questions about the world of facilities management
THE SOFTWARE PROVIDER’S VIEW integration and transparency from a security perspective. As more CRAIG PARRISH, and more devices move from direct connections to IP (internet GLOBAL VICE PRESIDENT protocol) connections such as smart meters, lighting, occupancy OF SALES, sensors, fire detection, 24/7 monitoring, electric vehicle charging, ASURE SOFTWARE HVAC, lift s, room booking panels, time and attendance clocks, access and security systems, so the risk of a data security breach Facilities Managers is increased. The number of these connected devices (IoT) is inherit a building that currently estimated at 22.9 billion and is forecasted to be at 50.1 has been created using a billion devices by 2020. If building automation is connected to template for working in the corporate enterprise network it can provide a backdoor for silos. The result is happily hackers. constructed to the required However the opportunities for data interrogation and a more standards of quality and joined-up approach to managing a building are clear to see. health and safety, but it is Craig Parrish Retailers can monitor lift and escalator usage to determine more realised in a sequential way eff icient and pro-active maintenance regime based on utilisation. that does not reflect the One of Asure’s clients used sensors to determine workspace life cycle of the building. requirements reducing workstations by approximately half, Things are changing however as models increasing the use of those workstations by almost double such as BIM Level 3 encompasses not digits and more than tripled the number of collaborative just the design, but the operation The Internet of Things spaces. Real estate costs were more transparent, while of the building. employee performance and productivity increased. The Internet of Things (IoT) is driving joined-up thinking Of course the world of joined-up IT is only made is driving joined-up thinking possible by open APIs (application programming so the limit of what can be so the limit of what can be interface). In general terms, it is a set of clearly achieved working in silos has achieved working in silos has defined methods of communication between been reached. This demands a various soft ware components: a bit like an adapter paradigm shift for construction been reached." plug so that you can use a UK plug in a US socket. projects to link the needs of Without an open API a piece of discreet technology operation and building use as part – Craig Parrish such as time and attendance soft ware or access control of the construction phase. Think about for example, can’t be connected to any other system. technologies such as access control or Technology is teaching us that working in silos reduces heating and cooling and resource scheduling the opportunities to create a more holistic view, be that of the for room or desk reservations. The power of linking user experience of the building or to analyse the performance these together would enhance the user experience as well as against corporate objectives. This connectivity analogy should be managing the building more eff ectively in terms of energy and applied to how FM and IT and even HR can work better together to cleaning eff iciencies. manage workspaces that enhance the user experience.
18 APRIL 2017 FMJ.CO.UK ADVICE & OPINION
FM CLINIC
THE FACILITIES SERVICES PROVIDER'S VIEW improve service delivery, of course. GRAHAM DAVENPORT, I think there’s still a comfort factor attached to the traditional DIRECTOR, methods but for those that are prepared to dig their toes in the PLATINUM FACILITIES water, technology can make an immensely positive impact. MAINTENANCE SERVICES At Platinum, we’ve been using technology to enhance the engineers’ experience, whilst providing real time management The digital revolution information to our clients. Our CAFM platform allows us to has only just begun. link our preferred PDA to our cutting-edge BMS system, which Over the coming years, means we can manage those critical systems far more smoothly we’ll continue to see than the traditional management systems. technology’s influence A well-maintained facility is vital to ensuring optimum in changing the nature productivity. However, if ineff ectively maintained, the cost of of FM service delivery as Graham Davenport plant breakdown can far outweigh the initial investment and we know it. Whether you negatively impact business operations and profitability. CBM is consider it to be a disrupter a more proactive approach to asset management. If we never or an enabler, the ever-advancing technological landscape is invested in it, we wouldn’t now be able to allow our clients to set to continue to be a key game changer. Organisations have a take a more informed, focused and risk-based approach to asset choice; to either adapt and move with the times, or to resist and management. For us, the 'digital disrupter' is a good thing – it get left behind. will challenge the status quo, shake up attitudes, and drastically I don’t think there’s a problem with awareness. It’s fair to say alter the approach to facilities management and maintenance that the majority, if not all, of FMs know that the industry is by brewing up all sorts of possibilities. It might also make the heading in this direction. The ‘Internet of Things’, for example, industry a more desirable career option for the next generation. is a term you hear in abundance. Everyone’s talking about it… Ultimately, the wide range of career paths available in the but, without sounding pessimistic, I’m not entirely convinced industry and the need for hard and soft skill sets may help to that people fully understand the meaning of the phrases they’re bridge the gap between the millennials and the ageing FM bouncing around. Oft en, people regurgitate what they’re workforce. hearing elsewhere to convince themselves – and others – that they’re up to speed and ‘in the know’. The industry, as a whole, is speaking the same language. But talk is cheap, as they say. THE TECH'S VIEW Turning talk into action is not as easy. KEITH JUMP, Based on the conversations I’ve had with those in the industry, CHIEF TECHNOLOGY OFFICER, it seems many hard FM service providers are still using the REDSTONECONNECT traditional methods of maintenance. Tech-led CBM service providers appear to be in the minority. I think the reason for Facilities managers can see ‘digital disruption’ as a huge that is twofold. Firstly, clients associate an element of comfort challenge or a huge opportunity. The relationships we have with traditional methods. Breaking habits is tricky at the best with the buildings we inhabit are set to change forever; with of times. And moving away from what you’ve always done is the evolution of smart buildings, the ‘soft ’, digital infrastructure somewhat challenging if you’re not a fan of waving goodbye that overlays hard bricks-and-mortar, is becoming equally to your comfort zone. Secondly, adjusting to the technological fundamental to the working experience, as it is in every aspect times requires a level of investment, in terms of capital of life. expenditure and training. However, in this ever-competitive ‘Digital disruption’ is a very trendy term to use for something market of ours, clients are actively looking for cost-saving that, from a tech pioneer’s point of view, sounds exciting and alternatives. Part of this requires making the investment from innovative, but to an FM might sound downright alarming. One the outset in order to save money in the long run… oh and to reason organisations feel unready to manage the combination
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APRIL 2017 19 ADVICE & OPINION
FM CLINIC
of new technologies and on an ongoing basis. The result is that the technology can working practices is that be perceived to fail – when in fact the real issue lies with they’re not being off ered a implementation or end-user adoption rather than with the clear, holistic view of what’s technology itself. possible, or what the return If new technology is not properly implemented into the on investment is likely to business operating system and processes or not fully embraced be. Rather, they’re being by end users, it can provide inaccurate and misleading outputs to off ered siloed solutions, with senior leaders and end up being a hindrance to the very business piecemeal returns, that seem it was designed to support. like more work on a plate A prerequisite for technology-led innovation is to understand already piled high. how to achieve eff iciency by applying the new technology to Before any decisions operational processes and to ensure all key stakeholders are are made, I’d recommend Keith Jump fully engaged. Systems rarely stand alone. To achieve the most measuring and analysing eff ective outcome and mitigate any risks, employees may need how the building is used. Most buildings amass tons of data to be retrained or engaged in a transformation programme across thousands of touch points encountered all over the to reduce the natural friction that occurs when implementing workplace, such as screen logins and wifi hotspots. It’s possible operational change. to suck all this data up, put it through specialised kit, and Beyond business process integration, a common operating transform into extremely accurate visualisations of how the challenge is that some workspace is being used. Clear understanding is what paves the organisations fail to way to investments that deliver smart, sustained benefits, not recognise, and take into drastic measures based on muddled thinking in the race to beat account, the ongoing the bandwagon. support required for Smart technology can use IoT to take stock of all off ice assets; specialist technology to not just space and desk utilisation. Not only this, but the real- work eff ectively. time tracking, analysis and feedback on employees’ whereabouts The implementation and activities gives facilities managers up-to-the-second people of new technology oft en management. adds a new layer of The key thing to note however, is that sustainable change cost into the operating that works for everyone, works best when broken down into expense budget, which achievable increments. Try tackling one floor at a time, and never is easy to overlook when Bruce Barclay imagine you’re on your own. Providers of soft infrastructure are the initial analysis is seasoned experts in digital implementation, and should be on- focused on business innovation. In addition, it may make the hand whenever you need them. business very dependent on a particular vendor, and there may Each mini-project begins with measurement and analysis to be limited number of support alternatives to turn to, which can determine with factual accuracy the simplest, most elegant way reduce competitiveness and introduce business risk. In the case the smart building can provide for its people. The beauty of soft above, if the upskilled technician who manages the system is infrastructure is that it’s totally malleable, and can tailor to your off sick or on holiday then our FM partner has to call out the needs, at your pace, in your way. specialist vendor. It’s rather like owning a high-tech car which Ultimately, ‘digital disruption’ means that over time, work you have to take to the dealership for a service rather than spaces evolve from a stagnant ‘status quo’, to geared up the local garage because the local company doesn’t have the for flexibility, responsiveness, and engagement with their technology to support it. Many organisations are trying to drive workforces. Spaces work harder for their money, budgetary down their facilities operating cost, but at the same time want to hemorrhages are halted, and workforces are fulfilled. Disruption embrace new technologies which are not off the shelf. Disruptive doesn’t have to mean a chaotic upheaval from the old ‘norm’; it technology is brilliant but it oft en doesn’t fit the cost control means a smooth, incremental shift that with the help of intuitive model that many finance departments require. technology, starts a two-way conversation with your workspace That being said, I believe that the FM sector is in a prime place that ultimately achieves an environment that reflects the culture to embrace digital disruption and there are numerous examples, of its workforce. such as our Executive Briefing Centre, where properly structured FM partnerships demonstrate how FM can enable the core THE MANAGER'S VIEW business. BRUCE BARCLAY, Embracing technology innovation is an intrinsic part of FM DELL TECHNOLOGIES, and of managing a business more widely. But implementation, SENIOR MANAGER, EMEA REAL ESTATE & FACILITIES eff ective outcomes and cost management remain challenges. FM professionals have an important role to play to ensure that user The main challenge with new technologies is that the innovation engagement and work culture change move at the same speed. and hype oft en runs ahead of the practical application. Innovative technologies are created by ambitious and disruptive tech Do you have a question that you’d like businesses, but companies sometimes either fail to implement answered by the FMJ Clinic? the technology properly or to adequately support the technology Email: [email protected]
20 APRIL 2017 There’s much more to the uniquely formulated StoColor Dryonic range than your average façade paint.
A façade that dries quickly after rain, provides protection against algae and fungi growth, and offers a high level of colour stability for those that want more. CASE STUDY AECOM
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n October 2015, following the acquisition using a multidisciplinary team comprising brand of ‘built to deliver a better world’. “As Iof URS, global infrastructure services interior designers, workplace strategy a multi-disciplinary firm, the collaboration firm AECOM needed to consolidate the real experts, MEP engineers, cost and project aspect is paramount as we can’t have silos” estate of several London sites and bring management consultants and FM and explains Jason Stubbs, AECOM’s Head of the two companies together. Once the sustainability experts, all of whom would Interiors for the UK & Ireland. “For us it’s suitable building was identified as Aldgate put employees’ working requirements at about being nimble and eff icient to market Tower in the City of London, the vision the heart of the design process. and helping our clients’ achieve things was to redefine the culture of AECOM by The vision was to bring together AECOM’s quickly with high levels of excellence on instigating a complete change in the ways two legacy London off ices into one central design and delivery.” of working. To help manage this process, it London location to enhance collaboration Indeed, one of the first dividends of the was decided to use the organisation’s own between teams and create a showcase in-house approach was that: “To deliver in-house expertise to deliver the project, environment that echoes the company’s what would have taken 16 months if we did
22 APRIL 2017 FMJ.CO.UK AECOM CASE STUDY
it traditionally with external consultants, for FM, in going from a previous low profile took us just eight months; from finding the approach when managing the environment building, delivering the design, fitting it out to becoming very visible. For instance and moving in, and the success of that was everyone in the building has access to an only evident in the end when you look at the app where they can view all of the available number of people it involved.” facilities and who to email if there is a To facilitate this process a steering problem”, says Stubbs. group was established which included representatives from across the business who met with the design team on a monthly NEW ENVIRONMENT basis to discuss ideas. The whole process The new AECOM off ices now houses around was holistic, with Aimee Colville, Senior 1,050 hundred people, and is fully agile, with Designer at AECOM taking the brief with the teams and departments sitting in designated leadership team and working with them in neighbourhoods, with a choice of work partnership to identify user groups and find settings and desking, 25 per cent of which out what they felt the finished environment can be used in either a standing or seated should be like. position. To enhance concentration, instead Colville explains: “What emerged was the of desk phones, a unified communications idea that the AECOM UK head off ice should system is accessed via the laptop and there is act as a showcase for our clients who should a range of collaborative project spaces, quiet see for themselves the work that we do and rooms and meeting rooms available, which how we provide a building we can both learn can be booked via an app, online system or from and teach.” staff access cards. The resulting workspace off ers a range of Part of the strategy behind the new design amenities and protocols that help promote was in understanding what people are doing, wellness within a highly flexible physical why they are doing it, and giving them a space that supports fully agile work patterns, choice of where they can work. For instance encouraging occupants to work according in the main off ices area which spans floors to their personal preference, activity and 7, 8, 9 and 10, the neighbourhoods were varying requirements. created with the ratio of people to desks that The diff erence is evident from the moment suits their typical working needs; for instance you arrive at AECOM’s reception area on the the Strategy Plus team – AECOM’s dedicated 16th floor which boasts great views of the workplace strategy, strategic briefing and City. There is no reception desk, but instead interior design practice – and Interiors team, a coff ee bar manned by concierges and hosts which consists of 40 members share just 22 who greet you on arrival, more as if you desks. are in a hotel environment rather than in a Another important factor here was traditional off ice. assessing team adjacencies and stitching Explains Stubbs: “The whole idea is neighbourhoods together with teams who to create a more welcoming, informal would typically work alongside each other to multipurpose social space, which has meant create soft boundaries. For instance interior not only a transformation for staff and design buff er the architecture team and visitors but for our FM team who did not have the project management buff er the cost that kind of system up and running before. management team, so if they’re working “This necessitated a huge cultural change together on a project, both can bleed into each other’s environment and utilise shared resources. To help facilitate these changes to ways of working, a number of employees were nominated as change champions at the start of the project. Throughout the design and construction period these people helped deliver space protocols and key messages of progress back to individual teams. AECOM also employed floor champions, who are trained to help with small things, for instance how to book a room or set up a presentation, as well as trouble shoot basic IT issues. This has, as much as possible helped to ensure a soft landing for occupants who have recourse to assistance without always having to resort to the more formal IT team support. Explains Stubbs: “We’re upskilling people to understand how the environment works, and giving them the empowerment to help others.”
APRIL 2017 23 CASE STUDY AECOM
new workspace? “We’ve just had the 100 day review (well it took place on day 130), as we wanted to include some additional data on how we were utilising the building,” explains Stubbs. “We have change champions still embedded in every team , and we asked them to again engage with their teams to find out how things were going and the good news that it was mostly was positive with very few negatives.” A few hiccups included some confusion regarding meeting room bookings for some from a technological perspective and the overriding popularity of the level 8 food off er means it is sometimes too busy, so the facilities team are working with the supplier to help make it more eff icient. Another niggle was the need for additional screens on the main open plan off ice \ environment where people are not currently utilising some of the break out furniture [` available, as the space feels too exposed. “Another crucial element in utilising the new workplace is in instilling a level of BREAK OUT AREAS meet the 50 odd people that you work with, respect for the new environment,” explains One of the most important design features but here, everyone needs to come together. Colville. in the new off ices was the construction of an “So if you’re going to take this much real To this end protocols were created within open, central staircase between the off ice estate and plug a hole in it, which would the workshops held during the project floors - forged around spacious community fit another 30 desks per floor, you must by the individual business units, which spaces around the staircase that off er really want the benefit of collaboration. The agreed on guidelines such as not allowing seating, amenities to promote relaxation design team also considered the time lost conference calls in the open plan area as it’s and areas where individuals can collaborate in traversing between floors using the main so disruptive. or work alone. Staff can visit this area to off ice lift s, which would have been significant “What is interesting, and challenging about find the good-quality coff ee, herbal tea and over the life of the lease. Instead, the stair working on your own off ice environment is sparkling and filtered water which are freely now encourage interaction and collaboration that it is permanently with you and Aimee available in large kitchen areas located in a meaningful way.” and I and the rest of the design team are around the staircase, while an in-house always on hand, for people to ask questions,” cafeteria - known as The Grocer - serves says Stubbs. healthy breakfast, lunch and snack options OCCUPANT’S FEEDBACK “But though we had a vision to create throughout the day. Much of the ideology behind the new an amazing space, we can’t be the guardians As the design team admit, installing off ices was to help enhance the wellbeing all the time, which is why it’s up to the a staircase across several floors was an of occupants, which is why it incorporates occupants to have those behaviours ambitious move, given the fact it would eat extensive planting schemes, fine air filters in place.” into the available off ice space, but the idea and high volumes of fresh air to achieve One of the more immediate impacts is a has paid off . low CO2 and low VOCs across all of the noticeable improvement in the retention Explains Stubbs: “What you’ve seen in floorplates and no employee is seated more of staff and a lot of attention from new off ices over the past decade in off ice design than seven metres away from direct light graduates who are keen to work in such is big floor plates and little tea points dotted from full-height windows. an agile off ice, which now also includes a around, which means you’re only going to So what do occupants make of the ping pong league.
24 APRIL 2017 Three-month rolling contracts, including all parts and labour. (And the coffee tastes pretty great, too.)
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Visit freshground.co.uk or call 0845 845 1500 FOCUS INTERIORS DISCOVERDESIGN Once again Clerkenwell, an area steeped in arts, crafts and creative tradition, welcomes the best in interior furniture, lighting and products from the UK and around the world
lerkenwell Design Week (CDW) runs across three days, 23-25 May 2017, Clerkenwell, reaching Exmouth Market to the north and Smithfield to the south. Cwhere visitors can see the best in international design along with a Specialist wayfinding design agency Space Agency will bring the exhibition huge range of home-grown talent. trail to life, with a specially designed wayfinding scheme allowing visitors to Now in its eighth year, Clerkenwell Design Week is aimed at spotlighting easily navigate the medieval street pattern. Along this route, visitors can visit Clerkenwell’s unique history, craft smanship and commerce. Over recent years, a range of showrooms which feature the latest products and concepts for the area has seen CDW develop increasingly collaborative relationships with contract, architecture and interior design. the local community and public bodies, which work together to enhance the recognition and importance of this world-class design cluster. Following the successful remodelling of CDW 2016, which established new SHOWROOMS venues and routes through the show, this year’s edition will focus on refining Presenting the latest products and concepts for contract, architecture and the visitor experience and access to the extensive combination of exhibitions, interior design, Clerkenwell’s showrooms are the foundation of the festival. This installations and live events across over 100 spaces. CDW will once again define year, over 90 showrooms will take part. Here we look at some of the highlights. the area’s boundaries by focusing on a central spine running the length of Arper Bloggers Lounge, the off icial digital hub of the festival, will off er
26 APRIL 2017 FMJ.CO.UK INTERIORS FOCUS
refreshments and free wi-fi. In collaboration with We Way, a concentrated area of showrooms in central Blog Design, Arper will host a number of enriching Clerkenwell, will be transformed for the first time workshops throughout the three-day event. Design into a pedestrian space, where a series of events and Undefined, meanwhile, features a selection of installations are planned. projects from some of the most innovative talents on One of three key destinations to visit during the capital’s design scene, including Anthony Burrill, the week is Design Fields, located next to one of Alex Booker and Jordan Söderberg Mills. Ege will Clerkenwell’s favourite spots – Exmouth Market. Here, present Atelier, a new collection of rugs by renowned there will be a presentation of a diverse range of designer Christian Lacroix. products from the best of international design. Humanscale, the leading global designer and John Lewis for Business will introduce a new manufacturer of products that improve wellness at collection by leading design duo Doshi Levien, while work, will be exploring a number of topics. As the Mosswall, new to CDW, will debut Nature’s Wall, a original ‘pioneers of movement’, Humanscale will monolithic installation set against the end walls of the invite leading physios and fitness experts to talk pavilion, demonstrating the impact of the MOSSwall about the importance of integrating physical activity preserved moss system on a dramatic scale. into our daily lives for our general health. Italian company Ethimo, specialising in high-quality Humanscale will also present No Randomness outdoor furnishings and décor, will showcase its by Oscar Lhermitte, an exhibition of 15 industrial latest collections, while Spanish-based Ondarreta designs with a hidden rationale, which chimes closely will present the new Lana, Contour and Bai chair with Humanscale’s design ethos of unprecedented collections. Additional exhibitors at Design Fields functionality, innovation and simplicity. Todd include Abstracta, +Halle, InForm Furniture, Thonet, Bracher, Design Partner for Humanscale, says: “I’m Zeitraum, and Tacchini. not a minimalist at all, but an essentialist and they are For the first time, Project – a display of contract very diff erent. Minimalism is about taking everything furniture, lighting and product design from around away, about how little can you have. Essentialism is the globe – will span two structures within the Garden what is needed and nothing more, defining a truthful of St James, hosting over 20 leading manufacturers. ecosystem and trying to drive out a result that is loyal Luctra by Durable will show off its biologically to that ecosystem. Anything else is cosmetic.” eff ective lighting range, able to closely replicate Following its Clerkenwell Design Week debut in daylight with its cold white and warm white LEDs. 2016, Ultrafabrics is returning with a fresh take on its Amtico will be displaying its new carpet range in its Japanese-American heritage, in the prime position entirety. of St John’s Square. Additionally, Ultrafabrics will Project will also welcome a number of exhibitors host key events including Made in Japan: a marriage making their first appearance at CDW. They include of Japanese expertise with its proprietary Takumi Cube Spaces, who will launch two soft seating ranges technology. for off ice and educational environments; Godfrey Newcomer Pentagon Tiles will be opening a Syrett, a furniture solutions provider will celebrate new space on Leather Lane, anchoring the project its 70th anniversary with a presentation of its latest within the industrial heritage of the area. Albemarle product launches, including the Flexible Working
APRIL 2017 27 FOCUS INTERIORS
collection and Zip modular furniture solution. Moventi will also be bringing a selection of new designs to the show.
FRINGE ACTIVITIES As part of the fringe programme, The Goldsmiths’ Centre will open its doors to The Serendipity Studio, which will host a series of material workshops, talks and drop-in sessions. In the main event space, a large-scale installation and exhibits from material specialists, engineers, architects, designers and craft speople will be presented as a live example of serendipitous design and collaboration. Bringing the history of Clerkenwell to life, the Museum of London will curate a series of guided tours around the local area. Focusing on the past, present and future of making, the tours will be led by a range of historians, makers and curators. Stirling Ackroyd, in association with Fora, presents A Space to be Brilliant, a series of design- THE BIOPHILIC OFFICE led talks from world-renowned designers, architects and marketeers, off ering an insight into the importance of design within the workspace market.
ABOUT CLERKENWELL
Clerkenwell is one of the most important design hubs in the world, home to more creative businesses and architects per square mile than anywhere else on the planet. In the last two decades, Clerkenwell’s unique variety of buildings has been transformed into studios, showrooms and workshops, attracting architectural, design and creative practices. Part of the Borough of Islington, Is the pervasiveness of smartphones making us crave Clerkenwell is a dynamic area, with a long nature? Could this burgeoning appetite be related to the tradition of creative industries, stretching increased number of hours we spend staring at screens? It back to the Industrial Revolution – seems to be no accident that ‘greening’ the off ice is not just when craft workshops, printmakers, about sustainability – it is taking on a more literal form. clockmakers, jewellers and over 90 The biophilia hypothesis looks at our fundamental showrooms thrived. aff inity with nature, and its positive relationship with our Today traditional craft s such as printing psychology – particularly its eff ect on feelings of happiness and bookbinding still flourish, alongside and wellbeing. Research has proven that by creating soft er, contemporary designers, independent more homely spaces where workers can reconnect with producers and international brands. nature, organisations can help reduce stress and anxiety levels, while enhancing creativity, clarity of thought and Over 80 world-renowned design sense of wellbeing. brands have their showrooms in the To coincide with Clerkenwell Design Week, KI is area, including Arper, Bolon, Bulthaup, introducing a new collection of colours, fabrics and Poltrona Frau Group, USM and Vitra, to worksurface options for its UK-made workplace furniture. name just a few. Inspired by nature and the principles of biophilic design, Clerkenwell is home to more than 200 these new finishes are designed to help organisations architectural practices, including BDP, introduce a more natural feel into the off ice landscape. Studio Egret, OMMX, Haworth Tompkins, The new finishes can be selected for workstations, storage, Wilkinson Eyre and Zaha Hadid, among seating and breakout areas. KI will also be launching a new, biophilia-themed art many others. exhibition to be presented alongside its new finish options. This will be on display until September 2017 and will Clerkenwell Design Week runs from include artworks from current and recently graduated 23-25 May 2017. Free to register via students of the Royal College of Art, London. www.clerkenwelldesignweek.com
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30 APRIL 2017 FMJ.CO.UK WASTE MANAGEMENT FOCUS
SEPARATION ISSUES A cohesive waste strategy not only saves money, it can help build a reputation for good environmental management, says Bradley Smith, Grundon Waste Management
ff ective, responsible management of an organisation’s waste In addition, because the food waste bins can easily be weighed, it Eis not only good for the environment, enhancing the business’ enables organisations to gather vital data which will help to monitor reputation, it can save money, build team spirit, and avoid the risks of wastage and address such issues as portion size, unpopular dishes and non-compliance. over-ordering. By sending food waste to an anaerobic digestion (AD) The key to success is having a clear strategy in place. Ensuring facility, it will be used to create bio-fertiliser and biofuels, improving the employees understand the objectives and are fully engaged is central organisation’s environmental credentials. to the process. On a practical level it should be made as easy as possible Segregating waste is also important to ensure compliance with all for people to recycle everything from yoghurt pots to printer inks, paper relevant legislation – a particularly challenging part of the facilities and card. manager’s role. Environment Agency legislation means that in a A good starting point is to ask a reputable waste management commercial environment, everyday items such as cleaning chemicals, company to undertake a waste audit, helping to identify the diff erent batteries, aerosols, paints, adhesives and even toner cartridges fall into the types and quantities of waste being produced and thrown away. Once category of hazardous waste. this is established, FMs can work with a waste expert to Simply disposing of such items in general waste risks devise simple solutions to increasing recycling and a substantial fine and can impact on a business’ reprocessing with the minimum of eff ort. reputation. It is the responsibility of whoever manages an organisation’s waste – whether in-house or outsourced – to ensure compliance TANGIBLE GOALS with the latest rules and regulations by It helps to set practical goals against which Separating out ensuring diff erent waste materials are to judge progress. Targets could include segregated and disposed of in the correct diverting more waste away from landfill, fashion. for example by increasing the amount sent to Energy from Waste (EfW) facilities, will boost reprocessing and where it is used to generate electricity. TIPS TO BOOST RECYCLING Increasing reprocessing or recycling rates Implementing a waste strategy works best will help to achieve financial savings, as when everyone has a clear idea of what they will cutting the number of waste vehicle not be complicated.” need to do. Support and buy-in at every level collections and reducing the amount of waste is important and, if your business succeeds in in the first place. saving money and improving its environmental Separating out diff erent types of waste will credentials, staff should share in the rewards. boost reprocessing and recycling figures and need not There are many ways to encourage staff to deal with be complicated. Segregating food waste from general waste in waste responsibly. Holding a waste awareness day, for example, commercial kitchens is one example of how to make a diff erence. Because is a great way for employees to share information, and provides an food is heavy, it adds considerably to the weight and therefore the cost opportunity for a waste expert to come along to answer questions and of disposing of general waste. Segregating it into specially designed food suggest ideas. waste bins helps achieve savings. Developing a ‘green team’ and identifying waste champions, ideally
APRIL 2017 31 FOCUS WASTE MANAGEMENT
from diff erent areas of the business, is a good way to focus attention on waste management. It’s important that staff understand how their own eff orts can make a diff erence. Ask for ideas about what could be done better. Talk about improvements and benefits – it helps employees to know their recycling eff orts are being taken seriously. Highlight statistics on noticeboards, the intranet and in staff newsletters. By providing incentives, rewarding good results and entering environmental awards, staff will know you are proud of what they are achieving. Make sure that recycling containers are visible and accessible, and that it’s clear which items go in which bins. Posters, signage and leaflets with hints, tips and advice can all be helpful. Finally, consider working with a single reputable supplier who can tailor their service to meet all your organisation’s waste management needs. Choosing a waste management partner who can handle many diff erent types of waste is useful, as this ensures just one point of contact and makes it easier and faster to address issues as they arise. BRITA’S RUBBISH RETHINK It’s important that the waste management partner is seen to be taking steps to The UK arm of water filter manufacturer Brita has introduced a number of waste management measures, with results that include zero waste to landfill, the minimise wastage, cut carbon emissions and identification of 30 diff erent waste streams, and a significant reduction in the do their bit for the environment. Grundon, number of vehicle collections. for example, has recently extended its Brita believes its green credentials are a vital factor in attracting partnerships with three-year Carbon Neutral fleet certification brand names such as Sainsbury’s, Tesco, Costa Coff ee and Argos. “Recycling is really programme, committing the company to important to us, and from a green partnership and marketing point of view this is an reducing all greenhouse gas emissions from excellent message to share with our customers,” says Bryan Edwards, Professional and its vehicles in 2017 to net zero. This means Services Warehouse Manager. all journeys in company vehicles would be A Brita green team, comprising 10 employees from diff erent departments, including off icially carbon neutral, helping to reduce finance and marketing, was tasked with overseeing the changes. They eff ectively the carbon footprint of customers. became bin monitors for the first few months, making sure that the right waste was going into the right bins. “It was also important to get the message across about trying to reduce the amount of paper we print,” says Edwards. In the off ices, under-desk bins were removed and replaced with bin stations, all TOP TIPS clearly labelled. Conscious of the need to avoid having too many diff erent bins in multiple locations, the team used a rule of thumb which said most areas would have two bins to collect the highest likely amount of materials to be recycled from that area. FOR FMS Remaining items would be taken to bin stations elsewhere. “Some 90 per cent of our commercial customers have recycling bins in-store to enable water filter cartridges to be returned,” says Edwards. “We return these to Brita Each plastic bottle recycled saves in Germany for reprocessing, and we reuse or recycle as much as we can, including the enough energy to power a 60-watt plastic jugs themselves.” light bulb for three hours. Over a 12-month period, eco-savings have amounted to nearly 55,000 kg of CO2, equivalent to saving 1,919 trees, and almost 29 MWh of power was generated. Recycling one aluminium can saves Brita’s manufacturing process creates around 2,000 tonnes of waste a year, but less than 30 tonnes of that is residual waste. This is transported by Grundon Waste enough energy to power a TV for Management to Viridor’s energy recovery facility (ERF) plant. three hours. To help tackle the problem of non-conforming In terms of saving greenhouse waste, an enclosed, lockable gas emissions, recovering a tonne compactor has now been installed, removing any of food waste through anaerobic opportunity for disposing digestion is equivalent to taking of unwanted waste and almost three cars off the road. ensuring that when residual waste goes to the ERF plant, 9 out of 10 people would recycle it is high quality material and meets all necessary more if it were made easier. regulations.
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IS IT TIME TO RE-THINK TWO-WAY RADIOS? New research into the state of analogue radio communication in the UK suggests an upgrade to digital is overdue
any facilities managers report being distracted by smartphone features, RUNNING THE RISK Mthat their analogue two-way even this backup would fail a simple risk Many respondents were worried about radio systems are not up to scratch, assessment. the risk of communications not being and lack health and safety features If FMs are to have confidence in their received and the consequences for health that protect people. With many radio communications, then an upgrade and safety. The survey found that ageing employees working in remote areas is required. FMJ and Hytera UK carried out and ineff icient two-way radio systems or across diff erent locations, the ability a survey of facilities managers across the are being used in a traditional radio-to- to communicate clearly and consistently UK to identify the communication radio manner, which means they are not is business critical. Yet it seems that weaknesses faced by FMs and how to exploited to their full potential. radio networks are stuck in the address them. In particular, it looks at Issues reported by respondents could Dark Ages. next-generation two-way radio systems easily be resolved by an upgrade to digital FMs have oft en turned to mobile phones and their potential to boost productivity, radio. Over 40 per cent claimed that they to supplement their communications. manage challenges and deliver instant suff ered from blackspots and nearly 45 per However, with many phone users operating and reliable communications with cent said their radio batteries were failing in areas where mobile coverage is weak, or improved safety. on shift .
34 APRIL 2017 FMJ.CO.UK COMMUNICATIONS FOCUS
Blackspots are relatively common with older systems, especially on complex “There is a real issue sites where, for instance, there may be regarding the reliability of such concrete walls or employees are operating communication systems, and this across several floors. Equally, analogue has been ongoing for at least 10 radio-to-radio networks suff er from years. Many managers simply see poor sound quality, which means that two-way radio as a panacea for crucial communications can sometimes lone or isolated working. Two-way be misunderstood or not heard fully. should be a key part of a health A site coverage report followed by the and safety strategy to keep such implementation of a digital mobile workers from becoming isolated, radio (DMR) system with appropriately positioned repeaters would resolve these unreachable and ultimately issues, especially as the latest handsets unsafe. Remember, a lone worker off er battery life that easily outlasts a shift . should be at no greater risk of A simple way to improve communications experiencing hazardous situations over a localised area might be the addition than colleagues who are off ice, of a repeater and a dispatcher. Migrating factory or hospital based.” from analogue to digital doubles the available talkpaths, as DMR splits a single Walter Brennan analogue channel into two independent Performance management talkpaths. But more importantly, digital consultant working with the NHS, incorporates audio processing techniques public and private sectors such as noise cancellation and forward error correction, making it possible to receive intelligible signals in challenging especially around large sites or campuses. environments. Yet the safety features described above Over one in four respondents reported are commonplace in professional two-way that their handsets were not robust radios and simple to implement. enough to cope with workplace demands. Adding a dispatcher application allows But rugged radios are available that can for more eff icient management of cope with multiple impacts and water communications and enhances health submersion, which means they are well and safety. A dispatcher allows both voice able to handle the rough and tumble of and data services to be managed, keeping the workplace. IP ratings and military track of the location of all users and (Mil) standards are a good guide to the providing instant awareness of emergency ruggedness of a device. situations through emergency calls and Lone Worker or Man Down alerts. It would also be possible to record calls to ensure SAFETY FEATURES UNDER USED all communications are logged for future The survey suggests that many users are not reference. making best use of available safety features. Of those surveyed, only 23 per cent reported Which of the following safety features are available to that their handsets incorporated the ‘Man your employees using radios? Down’ feature, while a third (33 per cent)
said they had ‘Lone Worker’ functionality. These options are readily available in professional two-way radios and ensure that employees are protected in hazardous or Do you ever experience any of the following with isolated environments, alerting colleagues your current radios? and sending emergency calls if there has been a fall or no-response.
FMs do value the important priority communications channels off ered by two-
way radios, ideal for instantly contacting groups with an urgent message. But less than 10 per cent were taking advantage of MOBILE PHONES AS BACKUP GPS, which would unlock a number of safety The survey highlighted the surprising fact and location-based features for FMs to that as many as 86 per cent of respondents exploit across single or multiple sites. were using mobile phones in addition to The picture is one of a workforce carrying two-way radios. Mobile phones are used the tool for the job, but not using it. The as backup to address the battery, coverage risk is compounded by the transient and and transmission problems associated with oft en isolated nature of many job roles, dated radio systems. This duplication of
APRIL 2017 35 FOCUS COMMUNICATIONS
\ two-way radio network from a business point of view?
Only 35 per cent of respondents saw no obstacles to upgrading, with cost and complexity being the two major hurdles in their ambition to scale up to a more modern system. In fact, the business benefits to be gained from an upgraded two-way radio system can far outweigh the investment in cost and time. For example, the Shanghai Fairmont Peace Hotel was encountering significant customer service issues with its existing network. Staff were missing calls and were unable to trace them back. The eff ort and cost should be unnecessary with modern The latest professional two-way radios are result was that the response to customer requests handsets. able to communicate with phones and company was oft en late or non-existent. Hytera analysed switchboards, patching calls through with the structure of the hotel and its departments, Do you also use mobile phones for communication ease while also supporting data services such and provided a DMR solution that integrated with across your site(s)? as status updates and messaging. A properly wireless communications, SMS and mail systems, managed radio implementation with the latest enabling users to trace calls back and respond more digital handsets should deliver a blackspot- quickly in both Chinese and English. With better free personal network, off ering instant audio quality and traceability, as well as integrated
communications across the site without the GPS, customer service improved as staff were able ongoing monthly costs associated with phone to respond more quickly to customer requests.
contracts. Progressive FMs are going one step further by adopting DMR Tier III systems with dispatching FROM ANALOGUE TO DIGITAL Most respondents using mobile phones admitted solutions. From shopping centres to business Outdated and inadequate analogue radio networks that they had areas on their site where mobile campuses, energy plants and manufacturing should be upgraded to improve eff iciency and coverage is liable to drop out. This underlines sites, anywhere a large volume of calls, advanced reduce the risk to people and the business. The the double whammy that facilities managers are functionality, good staff organisation and process need not be complex; a simple audit of facing – two-way radios that aren’t meeting their accountability are required, a Tier III system will the site from an authorised radio dealer should be requirements, and mobile phones that can’t be maximise the functionality of a two-way radio enough to resolve simple issues such as battery life relied upon. If neither can be trusted 100 per cent, it fleet. Tier III off ers advanced features such as or lack of coverage. is clear that an upgrade is necessary. pre-emptive user rights, group calls and high- The second step would be to ensure that the In some cases, mobile phones are used because level security features such as encryption, ESN system addresses FM responsibilities and health two-way radios are not seen as a viable solution checking or authentication. and safety priorities, which would include features across disparate sites. However, a modern two-way such as Man Down and Lone Worker – helping to radio network can cover multiple sites over IP, assure the safety of workers in remote, isolated or off ering improved reliability, reduced cost and all BENEFITS TO THE BUSINESS dangerous conditions. the advanced features of two-way radios – such as The report suggests that many FMs are currently Finally, it’s important to realise the potential group calls. not using radios to their full potential. A picture business benefits of DMR. For example, with so has emerged of a traditional approach towards many respondents saying they only use two-way Do any of your employees work in remote areas of your site(s) radio usage, accepting flaws which should no radios for security or health and safety purposes, with limited mobile phone coverage? longer be an issue with the latest two-way radio there is huge potential to use the technology technology. across more teams to improve communications However, there are also signs of a desire eff iciency. FMs need to make the business case to embrace a more modern, progressive for next-generation handsets with their enhanced deployment. FMs place high importance on functionality before competitors get there first and
increased connectivity across their networks. gain a competitive edge. More than half of respondents (55 per cent) wanted to see increased connectivity to other Download Hytera’s white paper, ‘The unrealised communication systems, while 38 per cent potential of digital mobile radio’, at wished for increased connectivity with other https://hytera.co.uk/potential-of-dmr or visit the business systems. website at https://hytera.co.uk
36 APRIL 2017 Realise the potential of Two-Way Radios
Facilities Managers need next-generation digital systems that not only protect people, but improve productivity.
Hytera’s digital two-way radios are rugged, powerful, and affordable. What’s more, they integrate the latest features such as Lone Worker, Man Down, RFID tagging and GPS tracking.
Visit Hytera’s website today to discover how you can benefit from an upgrade.
Download our ‘Potential of DMR’ white paper: hytera.co.uk/potential-of-dmr FEATURE MAILROOM
38 APRIL 2017 FMJ.CO.UK MAILROOM FEATURE
Paul Moonan MD at Restore Scan, explains how implementing a digital mailroom can help meet government digitisation targets and speed the movement of post around the organisation
hile the sight of the post room operator concept of the digital mailroom, it was in this context Wdelivering and picking up post is still a familiar of digitisation and the automation of incoming mail one in many organisations, it is becoming a thing processes. of the past – something you see in old movies. The digital mailroom is coming, and it’s picking up speed. Of course, digitisation in a mailroom context isn’t DIGITAL PORTAL new. The first wave of digitisation and automation was Essentially, the digital mailroom acts as an enterprise related to the rise of powerful document scanners and front door for incoming data and documents. It document capture solutions, leading to the mixed, yet automatically identifies several forms of correspondence oft en centralised, mailroom we still see and which, in in both hard copy and electronic format. The digital certain circumstances, still makes sense. But in recent mailroom immediately analyses and distributes the years this centralised model has come under pressure as information to whoever requires it, whether that is a the need to capture documents and mail at the earliest department, individual, back-end system or front-end point of entry has led to more hybrid and decentralised business process. The same system can serve multiple models. departments such as procurement, administration, Central mailrooms mainly exist in very large accounts payable, and, of course, facilities. organisations, both in the public and private sectors, There is now a common acceptance within both while smaller companies and branch off ices oft en have the private and public sectors that a digital mailroom hybrid versions. But it doesn’t have to be one or the provides multiple benefits. These include mail other – no single, ideal solution exists. It all depends traceability and compliance, improved customer service, on issues such as the nature of the industry and the enhanced quality of data capture into downstream individual needs of the business and the customer. processes, and payback based on labour and space Large business processing outsourcing (BPO) providers savings. and service bureaux specialising in mailrooms have Triggered by a government-commissioned digital sprung up over the years, and are oft en de facto eff iciency report in 2012, which concluded that it was document capturing and processing hubs reliant on possible to save up to £1.8 billion per year by going digitisation. Many document imaging and capturing ‘digital by default’, the public sector is now striving and related digitisation processes still take place in hard to meet the challenges of making the UK digital mailrooms. When Restore decided to address the by design from 2020. Early digital adopters, like the
APRIL 2017 39 FEATURE MAILROOM
A WORD OF WARNING Digital communication strategies have been pursued by a growing number of organisations for over a decade, and the pace of change is increasing. Not only are communication strategies being driven by digital, but systems are changing as day-to-day actions are being replaced by device-based processes. IOS for business is used across many areas, from nursing to maintenance, with ? ? forms, completed and sent digitally in real time, saving paper, time and money. Mailroom activities have followed suit, with the increase in digital communications continuing to drive mail volumes down or out altogether. Ministry of Justice, are already reaping Important documents are assimilated into But complete reliance on digital has the eff iciency and security benefits of an eff icient data management workflow its pitfalls. Changes to data protection digital systems like the digital mailroom, solution, with vital information being ! X and are reducing their historic reliance quickly processed and accessed. on physical documents. However, many organisations who contact consumers by email more organisations need to follow their – particularly direct marketing companies. STREAMLINED DELIVERY example. ! Restore recently created a digital mailroom for Stoke on Trent City Council held and used if a person has opted in. The BARRIERS TO PROGRESS to support its ‘paper lite’ policy. By % < `% <{ There are obstacles – the size and digitising inbound communications have increased resources and powers to audit complexity of public sector organisations, and making intelligent use of the right and penalise companies who do not comply increased data volumes, growing technologies, an eff icient system was security risks, and more created to identify, categorise with the updated laws. freedom of information and capture received The changes mean that email data lists requests all mean information. Benefits will require new information relating to that a lot of work included improved ? [ & remains to be An automated mailroom eff iciency in done if the public with document scanning and handling and communication by email. There will be a sector is to meet response times, reasonable timeline for re-permissioning, but digital mail delivery to the its digitisation reduced mail [ targets within correct person or department handling costs, the timescale. better mail A balance can be achieved by switching The arrival virtually cuts the physical prioritisation, back to use of physical mail, where the of posted mail movement of paper.” better channelling laws are less prohibitive. Mailrooms can act is the start of the and control over as a communications hub managing both paper mountain that communications, more has to be managed on a eff ective information sharing physical and digital mail, using advanced daily basis. Dealing eff iciently and, of course, a reduction in communications delivery software to automate with post, where there can be multiple paper usage. [ buildings across various sites, can be The council was delighted with the Nigel Copp, CEO KPM Group time-consuming for any internal mail improvements. The council’s corporate system. It can also be a weak point in business administration manager revealed the information security chain, with the that before the change, delivering the ever-present risk of important documents post used to take three people all day. going astray. Aft erwards, two people did it in half a day. Advanced digital mailroom technology Working in partnership with specialists enables companies to rationalise their in digital document management can information delivery. An automated help public organisations to speed their mailroom with document scanning and transition to digital systems and meet digital mail delivery to the correct person government targets. In addition to the or department virtually cuts the physical proven benefits, this would leave staff with movement of paper from the process. more time to spend on other vital projects.
40 MARCHAPRIL 2017 2014
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AVIRE CHOOSES NEW SALES DIRECTOR STAY SAFE WITH MARTINDALE TOOLBOX TALKS
Keep up to date with the most recent changes to Health & Safety Guidelines for safe electrical maintenance with the latest ToolBox Talks on Safe Isolation from Martindale Electric at your workplace. With around 1,000 serious accidents in the workplace each year and 16 per cent of all fatalities linked to electricity, it’s clear to see how following simple safe isolation procedures and using the correct equipment can keep your team safe and avoid heavy penalties of up to £10 million for non compliance. Providing valuable expertise and advice, the ToolBox Talks from Martindale Electric cover the practical implications of recent changes to the standards and discuss what it takes to stay compliant with the latest HSE guidelines when installing and maintaining electrical plant and equipment. Suitable for maintenance teams, installation engineers and those responsible for Tom Davies has been appointed EIMEA Sales Director at lift safety and electrical safety, Martindale communication specialist Avire. Toolbox Talks off er participants “This is a very exciting time to be joining Avire”, said Tom. “With a strong a free 20 minute educational brand heritage in the lift industry, we will continue to grow by developing talk and Q&A session with no innovative new products, supported by increased investment in our local further obligation. presence to ensure we deliver the very best service and support, and ToolBox Talks are free of enhancing the customer experience. I’m looking forward to gaining a fuller charge and open to all electrical understanding of our customers’ challenges and making sure that we can solve safety personnel. As an added those in the most eff ective way.” benefit, all registered attendees Tom joins Avire from Instron, where he was EMEA Commercial Director. He will also receive a pack of follow has a degree in Materials Engineering and Science from the University of Wales up complimentary notes, for Swansea and experience in selling channels, strategic product marketing and further reference. Register now innovation programmes. to reserve your place.
www.avire-global.com www.martindale-electric.co.uk 01923 441 717 +44 (0)1628 540100 [email protected]
LEVEL 2 APPRENTICESHIP PROGRAMMES LIGHT EFFICIENT DESIGN UK ANNOUNCES FIRST COMPLETION CE/UMSUG APPROVED RETROFIT LED SOLUTIONS CELEBRATED FOR SOX LAMPING APPLICATIONS
AT TCFM Light Eff icient Design UK Limited announces TC Facilities Management the immediate (TCFM) are celebrating the availability of the successful completion of industry’s first CE/ the first apprenticeship UMSUG certified LED programmes by staff at the SOX retrofit re-lamping Head Off ice in Surrey. Claire solutions. Davis and Emma Benstead have both completed their level 2 programmes in Replacing SOX with high quality LED lighting in a wide and oft en hard to Business Administration and IT user. replace range of lamping applications, Light Eff icient Design’s dimmable The apprenticeship programme commenced last year as part of TCFM’s LED-8100 20W and LED-8101 35W products enable fast and cost-eff ective focus on staff development and motivation; empowering employees with the replacement of 35W and 55W SOX lamps. skills needed to deliver on the back of significant contract wins since 2015. Available in 5700K and 4000K CCT with a clear lens, the new bayonet-cap The programme was initially off ered to existing employees and has seen 40 LED SOX retrofit solutions provide >80 CRI while saving up to 70 per cent in people take up the opportunity to develop in a diverse range of business skills energy costs. Design features include remote power supply for economy, size from cleaning and environmental services Level 2 to Management. TCFM are and weight reduction coupled with a moulded end cap support loop. Ready- now entering into a phase where apprenticeships will be off ered across a wider wired gear trays are also available. range of the business. Using the existing light fittings, installation simply requires installing the Hayley Key who manages the apprenticeship programme at TCFM said: remote driver aft er removing the old control gear. The new retrofit LED lamp is “I am delighted that we’ve achieved this milestone. Those undertaking then ready to switch on and dimmed if needed. apprenticeships should feel incredibly proud of themselves for completing the Low maintenance is assured with a 50,000 hour rated lamp life and products courses and gaining a qualification. The apprenticeship programme has been a are backed by a five-year warranty. Light Eff icient Design UK’s Newbury-based great success and we see this as a key driver in developing our people not only warehouse off ers prompt delivery to UK/Ireland electrical wholesalers on all for their current roles but as part of their Individual Development Plan for their Light Eff icient Design retrofit LED products. future progression within the business.”
www.tcfm.co.uk 01737 819142 www.led-llc.com 0333 5778133 [email protected] [email protected]
42 APRIL 2017 WhiffAway Waterless Urinal Technology A Tried & Tested Solution
Since 1990, WhiffAway Group has been a market leader in waterless urinal technology. Organisations such as Sainsbury’s, McLaren, VUE Cinemas, Westfield Shopping Centres, M&S, Bank of America and Centrica have converted to 100% water-free urinals with WhiffAway.
• Eliminating Urinal Odours • No More Urinal Flooding SYSTEM • Save Money • Reduces Blockages BENEFITS • Save Water • Improves Urinal Hygiene • Reduce Energy Consumption • No More Harmful Chemicals INCLUDE: • Fully Recyclable
Now is the time to review water-free urinals and contact WhiffAway to save money, water and energy, in conjunction with reducing operational costs and enhancing washroom perception. For further information please visit our website www.whiffaway.com or contact 0800 783 4883 or send email to info@whiffaway.co.uk
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Check out our website for more great deals: starprodirect.co.uk/cleaning **Some products are up to 55% cheaper than our competitor’s prices. TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811
NEXT GENERATION TECHNOLOGY COMES TO BIG FOOT SYSTEMS LAUNCHES THE TIME- CARL KAMMERLING INTERNATIONAL SAVING LOCK ‘N’ LOAD AC FRAME
Carl Kammerling International has launched a pioneering range of next Big Foot Systems, generation cable rods, which, featuring advanced technology, are set to which leads the way in enhance its already extensive range of cable routing tools. The C.K MightyRod freestanding support PRO cable rods fuse a series of advanced technological features to deliver the solutions for rooft op ultimate in performance. plant, has launched Featuring SplinterSHIELD, a significant advancement in cable rod the innovative Lock technology and a European first, the durable, 100 per cent splinterproof ‘n’ Load Frame. coating fully encases the inner fibreglass rod to prevent harmful and Designed to support painful splintering. mini split outdoor air Available in three diff erent degrees of rigidity for diff erent applications conditioning (AC) units - a 7mm rigid rod for overhead use, a 6mm flexible rod for most everyday the revolutionary Lock applications, and a 4mm super-flexible rod, there is also a mini-coiled spring ‘n’ Load is a freestanding, steel Flexi Lead that aids navigation through obstacles and around bends. non-penetrative frame. A splinterproof MightyRod PRO GLO rod has also been developed. The Off ering installers an glow-in-the-dark, phosphorescent off -the-shelf support rod not only brings light to low-light solution to speed up AC working conditions, it also enables installations on site, the Lock ‘n’ Load is truly ground-breaking with stand set- professionals to work without fear of up taking under 15 minutes. experiencing painful splinters. Joining the extensive Big Foot range, the Lock ‘n’ Load Frame is a simple AC Completing the innovative support solution for engineers who have previously fabricated DIY supports MightyRod PRO cable rod range, is out of struts as a quick fix on site. Simple to fit, the Lock ‘n’ Load boasts an the super-flexible 1m SPIRA-FLEX rod, easy push and lock system speeding up on site assembly, saving valuable time which is perfect for accessing tight on an AC installation. Conveniently available from local distributor branches corners, bends or obstacles. boxed and ready to use on site, this lightweight pre-fabricated solution allows The new range comes complete with engineers to collect and carry the frame to the project site and construct it a series of industry-leading accessories. easily and simply, saving engineers time and hassle.
www.carlkammerling.com www.bigfootsupport.com 01323 844355 01758 704704 [email protected]
EXPERIENCED IT RELOCATION SPECIALISTS SWEGON’S NEW POWERCOOL CHILLER RANGE
XPO IT Services Ltd are specialists in IT and WEEE Recycling, Reuse, Data Swegon has launched its Destruction, Compliance and IT Relocation and have over two decades new range of PowerCool of experience. chillers, which have been XPO IT Moves have experience in all types of relocation jobs, irrespective specifically designed to of the task’s size or complexity. We strive to maintain the same level of work for a wide range of professionalism and quality that XPO has become synonymous with, whether process and industrial we are moving a single server or migrating an entire data centre. applications. Our understanding of the relocation sector will enable the transition to be There are two models in completed safely and securely with minimum downtime; with XPO IT Moves the range, the PowerCool off ering an out-of-hours service to minimise any disruption to your normal and PowerCool Mini, both working day. Our aim is to be a helping hand at every stage of the process in of which are fitted with a order to minimise any risk for our clients, and to let our expertise off er peace high turbulent design heat of mind. exchanger that reduces Full certification can be found on our website. energy consumption. This unique feature has no coil degradation or drop off in performance and eff iciency. It also has an evaporator outer surface that is epoxy coated for enhanced corrosion resistance. PowerCool chillers have an advanced digital controller with diagnostic and storage alarms, as well as a free general alarm, on-off remote control and patented RS485 Modbus communication. Up to 7bar pump are available for water units, or up to 30bar pump for oil units. Equipped with an easy to use electronic controller, the chillers have the added benefit of plug and play design and a wide supply temperature range of -10°c to +30°c. Cooling capacities start at only 0.9kW up to 100kW. Andy Legg, Product Director and General Manager at Swegon, says: “Now in its fift h generation, we are particularly proud that our latest PowerCool chiller range is up to 27 per cent more energy eff icient than other competitors on the market."
www.xpoitmoves.co.uk 01952 608908 www.swegon.co.uk [email protected]
44 APRIL 2017 PUMP SERVICING, MAINTENANCE AND REPAIRS • T-T service and repair all makes and models of pumping stations. • Economical service contracts available. • breakdown support. ! " #$% &
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q 0800 243 919 E [email protected] H www.chsa.co.uk CHSA Stands Up for Standards
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CHSA - driving up standards in the industry FOR MORE INFORMATION ABOUT THE CHSA AND ITS MEMBERS Our Standards. Your Guarantee. VISIT WWW.CHSA.CO.UK FREEPHONE 0800 243919 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811
WILSON ACCESS TRACK MOUNT GIVES A BRILLIANT WASTE DISPOSAL IS MY CUP OF TEA
PERFORMANCE AT CONCERT VENUE Disposal of 400 cups and saucers, plates and bowls in an environmentally aware manner is just Brian Storey’s cup of tea. A Wilson Access track mount Brian from LCC Support Services, the independent, national cleaning and played a leading role at a support services contractor, is site Cleaning Manager for the Grand Arcade, historic concert hall and Cambridge contract. music venue – by helping When Carluccios, one of the Arcade tenants was upgrading its china contractors to inspect an dinner service Brian was asked to dispose of the entire stock of china. auditorium ceiling. Conscious of his environmental awareness training and the high Client Theatre Royal Trust, who cost of disposal, he decided not to crush the stock in a compactor, but to find manage Newcastle City Hall, good homes for this quality tableware. Aft er a few well targeted telephone hired a Teupen Leo 21 track calls he had given away the entire stock to local homeless charities Emmaus mount and a Wilson Access and Winter Comfort who are using these items to serve meals to residents operator over three days to and sell through their charity shops. help specialist contractors Brian said: “Much of our waste can be put to good use if you apply a little to inspect and carry out imagination. remedial work on the City The easy route Hall’s 89-year-old ornate plaster ceiling. of landfill is Nathan Reynard, Theatre Royal Trust Chief Electrician, said: “The Wilson so expensive, Access track mount performed brilliantly and gave quick and easy access to inconsiderate and inspect all areas of the ceiling. In its stowed position the track mount entered wasteful. I hope the auditorium through a fire escape and was then manoeuvred down the that other cafes aisles into an area where seating had been removed so that it could be quickly and restaurants set up and ready for work.” will consider The Wilson Access Leo 21 has a working height of 21m and an outreach these and other of 12m. It is one of the few tracked mounted units to off er a full 250kg lift ing charities when capacity, even at full outreach. Its non-marking tracks mean that it is ideal for they are re- internal applications, and built in outrigger pads provide low point loadings for stocking china.” sensitive surfaces.
www.wilsonaccess.co.uk 0844 288 9338 www.lccss.co.uk 01277 268899 [email protected]
BOILERMAG LAUNCHES CPD COURSE ON FORMICA GROUP DELIVERS A NATURAL HEATING SYSTEM PROTECTION TOUCH TO SCHOOL FACADE
BoilerMag has launched a Continuing Professional Development (CPD) When David Turnock course on best practice for heating system protection aimed at industry Architects were professionals including architects, specifiers and building consultants. As commissioned to one of the leading manufacturers of commercial and industrial boiler filters, design the new Silsoe experts at BoilerMag are available to visit your off ice to deliver the entry Church of England VC level course, which count towards annual CPD points requirements. Lower School layout, a The presentation aims to give an explanation of the best practice for compact building plan heating system protection, including the reasons and causes for protecting was requested to keep a heating system; what methods to use; and what the current regulations construction costs to a are. Sections include; improving heating system eff iciency, chemical minimum. With a fabric cleaning and power flushing, and chemical inhibitors. The importance of first approach and controlling contamination such as magnetite and scale will be covered, as emphasis on energy well as general principles of best practice for heating system protection. The eff iciencies, VIVIX by Formica Group was specified for the facade. course is approximately one hour in length, with additional time allocated The design brief called for a blend of natural woodgrains to be placed in for questions and a random pattern on the building to complement the white render areas discussion. and make the juxtaposing bold colours of the window frame pop. Formica Following Group’s 8mm thick VIVIX rainscreen cladding in Golden Morning Oak, Chalet successful Oak and Barn Oak were selected; providing the required wooden aesthetic completion of the but with properties better suited for durability and insulation than its natural course attendees counterpart. are presented with Complementing the school’s steel frame, which was chosen for ease and a CPD certificate speed of construction, the lightweight nature of VIVIX panels aff orded an ease that is recognised of installation. Furthermore, the durability and weather resistant properties of industry wide and VIVIX means it will maintain its aesthetic integrity overtime which is ideal for supported by the CPD projects where budget restraints are in place but a compromise on quality and certification service. functionality is not.
www.cpduk.co.uk 0114 225 0624 www.formica.com +44 191 259 3512 [email protected] [email protected]
46 APRIL 2017 FMJ.CO.UK MONTH IN FM
MAKING THE BEST, SLIMMER NEW CLOSE
Leading provider of quality hand tools, C.K tools, has extended its popular CONTROL range of screwdrivers with the introduction of C.K dextroVDE Slim Screwdrivers, ADIABATIC designed to provide quick and easy access to recessed screws and fixings. Already named the number one screwdriver brand chosen by electricians, HUMIDIFIER the new C.K dextroVDE Slim Screwdrivers feature a slim shaft , while retaining all the features electricians value from the dextroVDE range. The new Condair DL Featuring an ergonomically shaped handle for increased comfort, control in-duct adiabatic and safety in use, and long-lasting, premium quality chrome vanadium steel humidifier off ers the blades providing exceptional strength and durability, the C.K dextroVDE Slim accurate humidity Screwdrivers’ new slim shaft , allows easy access to recessed screws and fixings control normally only without the need to remove insulation or compromise safety. available from steam humidifiers, but with the low energy performance and Individually tested to 10,000v, each screwdriver provides safe live working evaporative cooling benefit of a cold water system. It also incorporates many up to 1,000v off ering electricians maximum safety, and the dynamic torsional anti-microbial features that make it one of the most hygienic humidifiers feedback off ered by the C.K dextroVDE Slim blades regulates over-torque by available. alleviating pressure normally fully applied to the tip, extending the life of the The Condair DL is a hybrid humidifier that combines spray and screwdriver. evaporative technologies to maximise moisture absorption and provide Covering the most popular sizes, the C.K dextroVDE Slim Screwdrivers humidity control at ±2%RH. A water treatment system provides pure water represent the to a grid of nozzles located inside the duct. The nozzles spray towards a culmination of a ceramic droplet separator, which has the dual action of preventing aerosols year of exciting from travelling down the duct and off ering secondary evaporation through product launches its porous surface. This increases eff iciency of the system with 95 per cent of from C.K tools with the spray water evaporating during both processes. its experienced The humidifier incorporates an RO water treatment system that ensures team of engineers only pure water is introduced to the AHU. It then treats the pure water with a responding to patented silver ionisation process that actively inhibits microbial growth and the evolving has a residual eff ect throughout the humidifier. needs of the busy As with all adiabatic humidifiers, the Condair DL also off ers the additional electrician. benefit of evaporative cooling during the warmer months.
www.ck-tools.com 01758 704704 www.condair.co.uk 01903 850200 [email protected]
APOLLO AWARDED CPD ACCREDITATION FOR ADVANCED PANELS PROTECT WORLD CLASS TWO TRAINING COURSES CHEMICAL PLANT
Apollo Fire Detectors has reinforced its The performance, ease-of-use and backwards compatibility of its MxPro commitment to promoting best practice in 5 multiprotocol panels has seen Advanced chosen to protect a major UK industry training by achieving Continuing chemical plant owned by manufacturer, Victrex, a world leader in the high- Professional Development (CPD) performance polymer solutions. The company focusses on serving a diverse accreditation for two courses off ered by range of markets that use VICTREX PEEK polymer, including smartphones, the company. aeroplanes, cars, medical devices, oil and gas operations. Delivered at Apollo Fire Detectors’ Havant headquarters, the courses aim The fire system installed at the Victrex Hillhouse site, in Lancashire, is built to help boost the understanding of how diff erent sensors, conventional around MxPro fire panels from Advanced. The system was recently expanded systems and analogue addressable systems work, and provide information with new MxPro 5 panels being integrated seamlessly onto the existing MxPro on the EN54-23 standard for the use and function of VADs. 4 network, allowing Victrex to keep costs down and take advantage of leading By sharing its expertise and knowledge through its free training courses, features of MxPro 5 such as AlarmCalm complete false alarm management. Apollo demonstrates its support for CPD by helping fire sector professionals Steve Fairhurst, Control and Electrical Project Engineer for Victrex, said: “We develop their abilities and ensure they remain eff ective and increasingly needed up-to-date technology for the installation that was expandable, reliable capable. and able to interface with the existing panels we already had installed. We are The newly-accredited courses, are: currently working on a Fire Detection and System Principles – Product Training Course A: new Polymer Innovation Six-hour course aimed at Consultants, Specifiers, Designers, Installers, Centre and this will also Commissioning Engineers and Service Engineers. It covers the principles of be integrated into the fire fire detectors, where they might be used and how they are maintained, as panel network along with well as the operation and use of detectors and devices on non-addressable a remote fire suppression and addressable fire systems. system.” Introduction to EN54-23: One-hour seminar, aimed at Specifiers and Advanced is a world Integrators, it provides information on the EN standard for the use and leader in the development function of visual alarm devices within automatic fire alarm systems. It and manufacture of covers classes of device, specification formats, CoP0001, appropriate use of intelligent fire systems. VADs and product selection.
www.apollo-fire.co.uk/training-support/cpd-seminars www.advancedco.com
APRIL 2017 47 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811
LCC ON WINNING STREAK IAN WILLIAMS ROLLS OUT IWSYS – THE NEW
LCC Support Services has INTEGRATED IT SOLUTION continued its 2016 successes with a winning start to this year’s Leading property campaign, already adding over services supplier, £3 million (contract value of £9 Ian Williams has million+) of new business. launched a new Phil Smith, LCC’s Sales & mobile asset Marketing Director said: “A newly management refreshed sales team - mixing solution, IWSYS, in a outstanding industry knowledge, bid to provide clients connections and solution a more streamlined experience – totally committed proactive and to selling LCC’s market-leading responsive service is a combination that I’m maintenance confident will deliver this level strategy. This mobile of performance consistently into solution sees the integration and upgrading of several existing technologies the future.” into a single cohesive approach that includes call diagnosis, digital inclusion, As a Strategic Supply Partner for cleaning with CBRE - the worlds leading delivery KPIs, vehicle tracking and centralised helpdesk. commercial property & real estate specialist – six new contract awards has Jayne Cox, General Manager, explains more: “The main benefit of this brought further expansion to the partnership’s UK portfolio. Wins include new system is that it has been designed completely with the client in mind. Hanson UK, Imperial Tobacco Group (ITG), Domestic and General (D&G), So oft en, the limitations or inflexibility of specific, off the shelf soft ware can Mitsubishi Corporation and Royal College of Physicians (RCP). LCC now impact negatively on operations, but the bespoke, workflow-based nature cleans the entire UK property portfolio for ITG and D&G with a phased of IWSYS, means that it has almost limitless options for customisation. This national rollout anticipated for Hanson. means we can create diff erent workflows to suit specific client requirements Further success sees LCC cleaning 33 nationwide locations for a global such as deploying stock condition surveys, customer satisfaction surveys, gas engineering & development organisation in a three-year contract valued at or electrical checks and certification, and a host of other field based tasks. over £1 million annually, covering daily cleaning of their corporate estate. Most importantly, this is all held in one place and integrates seamlessly with individual housing management systems."
www.lccss.co.uk 01277 268899 www.ianwilliams.co.uk [email protected]
EMPTEEZY ACHIEVES INDUSTRY FIRST AS ITS SAFETY TANK SHOWER QUALIFIES TO MEET TWO INTERNATIONAL STANDARDS Spill containment and spill control industry for 15 minutes met with ANSI standard Z358.1- Manager at Empteezy expert Empteezy has proof positive from three 2014. In addition, Empteezy worked with Applus+ continued: “The independent tests that its emergency tank Laboratories to verify the product’s compliance tank shower’s new shower (SE-VTS-1 tank shower) meets the with the ANSI standard. accreditations put it rigorous standards set out by the American Applus+ Laboratories also tested the emergency a class of its own, but also marks the next phase National Standards Institute (ANSI) and the three tank shower to verify its compliance with the in the company’s business development through European Standardisation Organisations (CEN, European Norm (EN) standard for one piece of being able to showcase it on a more international CENELEC, ETSI). safety equipment. The product passed the test with stage. Instead of simply going through a process of self- flying colours. “There is plenty to be excited about within the certification, Empteezy, which recently celebrated Commenting on receiving the accreditations, company over the coming months, so I am excited its 30th anniversary, has truly gone the extra mile Founding Director of Empteezy, Bruce Wishart said: to see how the rest of 2017 unfolds, we have got off and elected to have its tank shower undergo three “I am thrilled the tank shower has achieved the to a flying start!” independent tests to prove its compliance to ANSI and EN standards, it’s testament to the high- Now fully compliant with two international international standards. quality products Empteezy is associated with. standards (ANSI and EN) and verified by two Empteezy worked with IAPMO R&T, North “Undertaking the test was entirely voluntary, but trusted independent test bodies, the tank shower is America’s premium plumbing and mechanical we were extremely confident in the tank shower’s set to achieve international recognition within the product certification agency to demonstrate that credentials and knew it would achieve the pass it emergency shower and decontamination industry, the SE-VTS-1 tank shower, which distributes 75.7 deserved”. and expected to further boost Empteezy’s 18 per litres of temperature regulated water per minute Andrew Lawrence, Business Development cent increase in exports from 2016.
www.empteezy.co.uk
48 APRIL 2017 FMJ.CO.UK MONTH IN FM
ALTON TOWERS RESORT OPENS DOORS ON CROSSGRIP PVC MATTING PROTECTS ROOF OPTIMUM ACCESSIBILITY WORKERS
Alton Towers Resort Crossgrip roof walkway matting was laid on the roof of a well-known has become the most Scottish shopping centre, The Centre Livingston, in order to provide safe accessible of the access to the personnel for rooft op maintenance services. UK’s top theme parks The matting features a R10 certified slip resistant surface under DIN 51130 with the opening of and a two layer open grid construction for drainage. two new assisted, It is loose laid and supplied in rolls of up to 10m lengths, which means a accessible toilet drastic reduction in installation time. facilities. It has also been tested for wind resistance at the University of The Staff ordshire Hertfordshire: tests showed that, when laid on a stable platform, the matting venue, which attracts remains in place in wind speeds up to 94mph (150 km/h). on average two Furthermore, as it is made from flexible PVC, the matting easily contours million visitors a to the roof structure, as well as being UV resistant. year, has become the first of the most popular theme parks to install both a Craig Young, Technical Services Manager at the Centre Livingston, reports: Changing Places, and Space to Change assisted, accessible toilet. As a result, "We selected Crossgrip because of the ease of installation, it’s non-slip thousands of people who would not have been able to enjoy the facilities now properties, reduced can relax and spend time there, safe in the knowledge there are appropriate amount of labour for toilet facilities for them. installation and the The Changing Places toilet is in addition to existing wheelchair-accessible wind tunnel testing toilets, and delivers more space (12m2) with a ceiling track hoist, height- report for lift ing." adjustable adult sized changing bench and height-adjustable washbasin The matting can alongside a peninsular WC. The Space to Change toilet delivers the same be supplied in 60cm, equipment in a smaller space (7.5m2)and can be incorporated as part of an 91cm or 122cm widths existing wheelchair-accessible toilet or as a stand-alone facility. Both facilities and Light Grey and have been supplied and installed by Clos-o-Mat, Britain’s leading disabled Black colours. Other toilet solutions company, and the largest provider of assisted, accessible ‘away colours may be from home’ toilet facilities. available on request.
www.clos-o-mat.com www.plastexmatting.com/crossgrip-pvc.html +44 (0)1268 571116
PKL LAUNCHES GARBAGE GUZZLER TO HELP CHSA ACCREDITATION SCHEME MEMBERS BUSINESSES SAVE MONEY BY REDUCING DELIVER NEAR PERFECT COMPLIANCE IN 2016
ORGANIC Buying from CHSA WASTE Accreditation Scheme members PKL, the UK’s leading is the only way to modular kitchen be certain ‘what’s infrastructure provider, is on the box is in taking on the distribution the box’. of the Garbage Guzzler, Analysis of a revolutionary waste the auditing digester that allows any results for the CHSA’s Accreditation Schemes for Soft Tissue, Plastic Sacks business that produces and Cotton Mops in 2016 has shown Scheme members have achieved near organic waste to reduce perfect compliance. its costs and waste Every Scheme Member was inspected by Martin Yates, the CHSA’s disposal needs. Independent Inspector, who made at least two visits to every member company. The Garbage Guzzler With such clear evidence of the impact of the Schemes, Mike Stubbs, uses bacteria to reduce organic waste, including food, cardboard, paper Chairman of the Accreditation Schemes is calling on buyers of soft tissue packaging, coff ee cups, fats and oils, by 95 per cent. products, refuse sacks and cotton mops to specify Scheme membership in The process can take as little as 24 hours, and leaves an output that can be their tenders. He said: “Working closely with our Scheme members we have used as soil improver, biomass fuel or can be put back through the machine to continued to increase the rigour of the CHSA Accreditation Schemes. We’re be reduced to virtually nothing. delighted to see the inspections show that now, more than ever, purchasers The Garbage Guzzler is available in two models, one capable of digesting of cleaning and hygiene products can be certain they get what they pay from up to 200 Kg of waste per day, and one which is capable of digesting up to 400 Scheme members. Our advice is that they join a growing band of organisations Kg of waste each day, although there is the capability to supply larger, more specifying Accreditation Scheme membership in their tenders!” bespoke units if required. Building on the success of the Accreditation Schemes for its manufacturing Customers will be able to buy the Garbage Guzzler direct from PKL, while it members, the CHSA launched its Accredited Distributor Scheme in January will also be available under a contract rental agreement. this year.
www.garbageguzzler.com www.chsa.co.uk
APRIL 2017 49 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811
DESPITE BREXIT, ECW RACES AHEAD AS IT OCS TO RECRUIT 900 APPRENTICES WITH REBRANDS TO HIGH FIVE HEALTH PROMOTION NEW SCHEME
Even with intense pressure on the Brexit-hit pound, business continues to As part of National Apprenticeship Week, OCS has announced that it is gather momentum. High Five Health Promotion steps up the pace this week by launching a new apprenticeship programme in the UK which will aim to rebranding from ECW, which follows considerable growth for the firm across recruit up to 900 apprentices in its first year. Europe in 2016. High Five Health Promotion specialises in the design and From 6 April 2017, the scheme will off er apprenticeships in a range of management of onsite fitness and wellbeing centres in the corporate sector. operational FM, management and business support functions including ICT Paul Kienstra, CEO, High Five Health Promotion, commented; “Our Group and HR. Open to both new and existing OCS colleagues, the programme strategy is to be the best European corporate fitness and wellbeing provider, will off er vocational learning through local training providers and further with the UK remaining an integral part of our growth plans. Today we’re education colleges, and leadership development to degree level, providing pleased to operate across Europe, even in the face of Brexit, helping people to multiple pathways for individuals to progress their career. achieve a healthier lifestyle. A series of roles “Operating under a single brand will enable us to deliver a stronger across all service message to the UK market. For us, the UK market holds great potential, as it’s a lines and functions considerable size which remains largely untapped with only a few key players. will be advertised Our expansion in the UK increases choice, boosts industry competition, and on the OCS website, allows clients to evaluate the quality and value for money off ered by their www.ocs.co.uk, current fitness and wellbeing service providers.” throughout the year. UK customers will be taken care of by High Five’s Hatfield-based off ices. The launch of the scheme is part of a renewed focus on training and development within the organisation following the appointment of CEO Peter Slator in December 2015.
www.highfive.fit www.ocs.co.uk
PEACE OF MIND MONITORING FOR T-T’S RECYCLING SEGREGATION AT SOURCE SERVICE CUSTOMERS GATHERS PACE
Picture this, you have just arrived back from your holiday to find out your Leafield Environmental is witnessing a pumping station pumps have failed, your home and garden are flooded with trend back towards recyclate “segregation sewage and you know an expensive bill is coming your way. It’s a situation at source” in commercial, retail and higher no one wants to be in, but unfortunately can happen. Well worry no more, education sectors. with T-T’s 24/7 monitoring package there will never be a time when your “We produced our Meridian recycling pumping station is not under observation. bin with a 70/30 split to encourage the T-T’s advanced telemetry unit allows for two way communication segregation of dry recyclables away from between a control panel and mobile phone, ensuring help is always at hand landfill waste,” said Phil Maddox, Managing when things go wrong. As soon as an issue is identified an alert is sent to Director of Leafield Environmental. up to five contacts including our service centre, detailing any potential “We are now seeing ‘segregation at issues on site. source’ accelerating as our customers This telemetry have realised the value of their waste monitoring system streams and the bin users have become is highly reliable increasingly aware of their recycling and economic, responsibilities. Having two waste streams ensuring any in a single bin appears to have paved the potential issue is way to having three (or even more) waste dealt with before streams in that same bin, as in the case of bigger issues our Meridian triple lid.” arise. Leafield has recently introduced a Please note: centre lift -lid option for the triple Meridian Our peace of mind bin in order to accommodate an even broader range of waste streams. monitoring is “Perhaps the move from general waste collection to complete recycling only available to segregation was too much too soon,” continued Maddox. “Now that recycling service agreement has become entrenched in everyone’s psyche it is not such a big step to holders. segregate at source.”
www.ttpumps.com +44(0)1630 647200 http://leafield-environmental.com
50 APRIL 2017 FMJ.CO.UK MONTH IN FM
HAVE YOU HAD YOUR DAILY HUDDLE? FULTON CELEBRATES AS 1000TH TRAINEE
There’s little doubt: huddle rooms – or huddle zones or huddle spaces GAINS CITY & GUILDS CERTIFICATION as they’re also known – are a significant phenomenon from corporate headquarters to local government to education. According to Wainhouse Just three-and-a-half-years aft er their Research, there may be as many as 50 million of them around the world. introduction, Fulton Limited – the In fact, Wainhouse notes, they’re not a new phenomenon; there has always leading heat transfer specialist – is been ‘that little room’ that people used to gather in. What’s changed though, celebrating having welcomed its 1,000th is that the necessary AV technology is now available to transform those little trainee onto its City & Guilds Accredited rooms into truly productive meeting spaces, catering for today’s users with training course. laptops, tablets and smartphones. The City & Guilds-certified, one- Industry expert Ian MacMurray says: “It’s widely agreed that the key day training course was introduced characteristics of a huddle room or space or zone is to accommodate up to by Fulton in 2013 and off ers a mix of around six people and to provide an informal space for ad hoc meetings. It will theoretical and practical operational usually have a large, flat panel display – possibly equipped with interactive assignments which, the company touch technology – and a device that enables meeting participants to, in eff ect, claims, bridges the gap between the ‘project’ their device’s screen onto the central screen. more expensive courses and cheaper, straightforward ‘toolbox’ training. "That’s a ‘basic’ huddle space. Increasingly, however, those spaces are Commenting for Fulton, Customer Services Manager Jeff Byrne says: "This equipped with facilities for audio conferencing or videoconferencing – with the is a real milestone for the company. We are delighted to have welcomed latter allowing information sharing between locations. Muhammad Ateeb Farooq, our 1,000th trainee, who successfully completed “The key to a successful, the course and gained the City & Guilds certificate. We operate the courses productive huddle space throughout the UK and Republic of Ireland and at our Bristol-based is that it should be easy manufacturing facility, which has a dedicated training room.” and intuitive to use, with City & Guilds certification adds value to the training courses and supports minimal set-up time – and both the Safe Management of Industrial Steam and Hot water boilers absolutely no requirement Guidelines BG01 (SAFed) and INDG-436 (HSE) regarding operation and for an AV technician and as training. more organisations embrace Fulton’s training has proven to be invaluable to employers, with operators collaboration, huddling can managing more of their own maintenance and repairs and avoiding costly only become more popular." call-outs that require no more than the simple flick of a switch to resolve.
www.saville-av.com www.fulton.co.uk 0117 972 3322 jeff [email protected]
UNIVERSITY PROTECTS STUDENTS WITH ECEX AIR INTAKE SCREENS' BENEFITS AICO SMOKE REVEALED IN VIDEO
ALARMS ECEX has produced a three- minute video explaining how Harper Adams University its Air Intake Screens can help in Shropshire has installed reduce maintenance and Aico’s 160e Series of mains increase energy eff iciency powered Smoke Alarms into of HVAC plant including its student accommodation air handling units, chillers, in a move to increase levels condensers and cooling towers. of protection for students. ECEX Air Intake Screens are Harper Adams University is a specialist provider of higher education for long-lasting external protection filters made from a distinctive mesh which the agricultural and rural sector. It has more than 4,000 students, a large traps airborne debris such as leaves, pollen and dust before it can enter and number of whom live on campus in halls of residence and other properties, clog condenser coils and air intakes. including semi detached cottages. The video outlines their features and benefits and includes a case study These cottages - around 27 in total, each with four to five bedrooms to illustrate their advantages. The case study focuses on chillers located at a – already benefit from Aico Smoke Alarms in the landing and hall. The critical site which were struggling to perform adequately because of fouled University wanted to increase the level of protection, but without the coils. The video explains that, because of local site conditions, including dust considerable expense of moving to an LD1 system which is the highest from a nearby waste management plant and general city debris, the coils protection in Fire Alarm system categories. It also wanted a solution that was would require attention almost as soon as they were cleaned. flexible as these properties may be repurposed in the future. The plant would therefore have to work ever harder to maintain The solution was found in the use of Aico’s Ei160e Series mains powered performance, wasting energy and placing considerable strain on the chillers alarms with 10 year rechargeable Lithium cell back-up with Ei164e Heat which led to more maintenance time and pressure on budgets. Alarms fitted in the kitchens and Ei166e Optical Alarms in the bedrooms. ECEX Air Intake Screens prevent airborne debris from reaching the coils in Delivering the highest level of protection for BS 5839-6 Grade D applications, the first place. It can be quickly and easily removed from the screens using a the 160e Series is compatible with existing Aico alarms and accessories, soft brush or garden hose. enabling for full system upgrades, simple system expansion and providing Finally, the video covers the installation of Air Intake Screens - either in- flexibility for possible future change of use of property. house or by the ECEX site team. See the video here: http://bit.ly/2ksGcb6
www.aico.co.uk 01691 664 100 www.airintakescreens.co.uk [email protected]
APRIL 2017 51 INSPIRING EXCELLENCE IN FM
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BLOG/CHARITY
BLOG FROM ROB LEGGE, SERVEST, CEO APPRENTICESHIPS CREATING INROADS FOR PEOPLE TO EXPLORE THE POSSIBILITIES OF FM
n a matter of weeks, the way the government need to give people something to get excited funds apprenticeships in England will change. about - especially those who are hungry to IThe apprenticeship levy is going to be a develop their skills and excel in their career of game-changer because the funding pot will choice. As business leaders, I believe we have a give employers a further incentive to look at responsibility to off er young people and entry- their training provision across a range of areas, level candidates a progression path - not only including existing learning and development because doing so will help the employment programmes and graduate schemes. The levy landscape, but also because an influx of new Rob Legge, CEO, Servest should go some way to help the government people means an influx of new ideas. The name achieve its target to fund three million places for of the game is innovation, and it’s crucial to the and retention. The strongest divisions in apprentices by 2020. continuing success of any organisation. companies have the strongest succession plans; At Servest, this is music to our ears – we were For National Apprenticeship Week, we and managerial success is oft en quantified by the waving the ‘apprenticeship’ flag long before the travelled to various colleges and events around quality of the people coming up from underneath idea of a levy to fund future placements was even the country to educate and advise on our the managers in question. Apprenticeships place on the horizon. Apprenticeships are a valuable apprenticeship programme, Hidden Talent. the onus on the quality of the leadership in part of the UK economy and the levy should Our programme gives people of all ages the question. improve the prospects for young people entering opportunity to gain experience in diff erent Since Servest has implemented an array of employment. What’s more, the ongoing focus departments at Servest, from head off ice and L&D initiatives, the business has seen an increase on apprenticeships should help freshen up the sales to operations and IT. Through visiting in internal promotions and movement from 10 approach to learning and career development as existing and potential employees and sharing per cent to 31 per cent. Nurturing internal talent a whole, which will be of benefit to both current knowledge on the Hidden Talent programme, we can improve both turnover rates and business and future employees. hoped to highlight the various qualifications and performance. Employees are more likely to be Organisations should be both willing and advantages of apprenticeship schemes. engaged if their employer has invested in their able to open their doors to the next generation. It’s fair to say that facilities management development. If people feel valued, they’re The levy should help with this. It should also isn’t naturally the first choice for young people more likely to give it their all as a way of saying encourage businesses to proactively figure entering the world of work, mainly due to lack of ‘thank you’. Off ering people a chance to be able out where training is most needed if they’re awareness. If FM organisations create inroads for to carve out a career for themselves is the best to make the most of the fresh blood entering young people to explore the possibilities of the way to inspire and motivate the lifeblood of your the market. If you’re to attract new talent, you industry, then this will help with talent attraction business.
VACHERIN’S CHARITY KPM TO TAKE ON THE SPARTAN CHALLENGE IN PARTNERSHIP HELPING TO SUPPORT OF LONDON’S AIR AMBULANCE EMPOWER VULNERABLE WOMEN n Saturday 8th April employees from kpm media, the publisher of FMJ will be challenging London contract caterer, Vacherin, has themselves to the Spartan Sprint, a 5km sport of obstacle racing taking place at St Clere, just announced Luminary Bakery as its charity O outside Sevenoaks in Kent to raise vital funds for London’s Air Ambulance. partner from 2017, having worked with them On average, five people every 24 hours informally for a number of years. in the capital are so seriously injured that The Hackney-based social enterprise off ers they need advanced life-saving medical opportunities for disadvantaged women treatment to be carried out at the scene of the who have experienced social and economic hardship such as sexual exploitation, incident by trauma doctors and paramedics, homelessness and substance abuse. It off ers which is made possible by the London Air them training and community support to help Ambulance. them gain skills and build a better future for Its costs approximately £6 million each year themselves and their families. to enable this vital service to operate on a The Bakery sells artisan baked goods 24/7 basis, 365 days a year. on Brick Lane and supplies other London If you would like to support the kpm team businesses on a wholesale basis – with all by way of a donation please click on the profit reinvested back into the charity. They following link. will soon be opening their very own café in http://londonsairambulance.co.uk/events/ Stoke Newington. spartan-race-kpm/fundraisers/neil-tingey
APRIL 2017 53 FIRST PERSON
PEOPLE
INTERSERVE APPOINTS HARBOUR & JONES ANNOUNCES NEW DEBBIE WHITE AS NEW CEO GROUP DIRECTOR OF OPERATIONS Interserve has announced the appointment of Food services company, Harbour & Jones, has appointed Derick Martin Debbie White as Chief Executive Off icer with eff ect as its new Group Director of Operations to support the company’s from 1 September 2017, at which point she will continuing expansion plans. Following phenomenal growth for the also join the Interserve Plc board. company over the last year of over 50 per cent and a subsequent White is currently CEO of Government and rebrand, Martin joins as a main board director responsible for the Healthcare worldwide at Sodexo Group. She venues, hospitality and staff dining arm of the business. joined Sodexo in 2004 as Chief Financial Off icer Martin has over 30 years’ experience in the hospitality and food (CFO) in the UK & Ireland and in 2008 was appointed CFO of Sodexo’s North industry, including as a Founding Director of the successful high street concept Gino D’Acampo My Pasta Bar. He was also CEO and Co-Founder American business, before being appointed CEO, UK & Ireland in 2012. In of Innovate Services Ltd, a catering company in the education sector 2015, White took worldwide responsibility for the company’s Government and CEO for Cooks The Bakery a national retail bakery chain. and Healthcare businesses – a large part of the group’s profit and revenue (€6 billion euros) with over 100,000 people in 34 countries. Aft er graduating with an economics degree from Cambridge, Debbie started her career with Arthur Andersen in the UK, before joining AstraZeneca where HEATH TO LEAVE MACRO LATER THIS YEAR she held a wide range of financial roles. She later became a director at PWC Bill Heath, Chairman of Macro and Managing Director of Macro Consulting where she worked across a number of sectors in a global role, International, will be leaving the business later this year following 15 years advising on integration, financial performance improvement and post-merger of service to pursue new opportunities. integration. Heath was one of five original founders of Macro back in 2002, setting the White is a trustee of the charity Wellbeing of Women and a non-executive brief for the business to become an experienced, strategic and dependable director of Howden Joinery Group Plc. property and business solutions provider. Since then Macro has grown Adrian Ringrose will remain in the role of Interserve CEO until 1 September organically and now operates in 35 countries with employee numbers 2017 to ensure an orderly transition. approaching 850 and a turnover in 2017 reaching over £120 million.
54 APRIL 2017 FMJ.CO.UK FIRST PERSON
CAREER LADDER
FM is known to be a career that people fall into Name: Justin Penn from other sectors. In this regular column, FMJ Current role: chats to a facilities professional about how they Principal Consultant, Turner and Townsend got into the sector and takes a look at their career Born: Rustington, West Sussex path. This month we talk to Justin Penn Principal Lives: Hove, East Sussex Consultant, Turner and Townsend
? What was your first job in the co-ordinated maintenance and repair give you technical and professional talked about for years, but I still think FM sector? works for 415 Woolwich properties knowledge, that you wouldn’t otherwise having FM involved directly at board In my early 20s, I was taken on as a nationwide. I then moved supply side gain, but they also open doors and level, and not just through the CFO, show people that you serious about temp in the landscape and horticultural for what was then Dudley Bower FM would make a big impact on how your career. I have definitely benefited department at the Royal Borough of working on the M&S contract managing seriously the workplace is taken at both financially and through increased Kensington and Chelsea. Soon aft er, my the maintenance contracts for the board level. The Chief Workplace Off ice, opportunity. manager moved on, and I was off ered retail giant’s properties in southern as proposed by the Stoddart Review, is her role. I didn’t have a clue about England. I enjoyed the work but wanted ? What is your greatest a great concept which could transform plants but learned quickly. I worked my to get more involved in other areas contribution to the FM sector, or the FM role by taking HR, IT, property way up to Contracts Manager managing of FM outside of maintenance. I was your current role? and FM under the one remit. That would a budget of more than £500,000 for particularly fascinated by PFI which was At Turner and Townsend I developed far better link workplace strategy with external hard and soft landscaped areas then really coming to the fore. I moved a quality management system based organisational objectives. and repairs and maintenance within the to EC Harris, now Arcadis, where over on risk and delivery. It’s a type of ? What advice would you give borough. FM wasn’t known as FM really a four-year period I gained extensive benchmarking tool which analyses the to young people coming into the then – it was more about maintenance. PFI and wider FM experience in various processes behind the results. profession now? ? sectors including healthcare, education, ? When did you first hear the term What’s changed most since you Go down both the academic and retail and the defence. I was keen to ‘facilities management’? And what started in FM? vocational route to gain the most useful gain experience with the residential did you think it meant then? The biggest change over the past blend of knowledge and experience. sector, so worked for six years for an It was at the Woolwich building society 25 years has been that FM is now It’s also important not to specialise architectural practice in Surrey project in the mid-1990s that I first heard increasingly getting involved in the too early. Getting a good grounding in managing high-end residential projects. the term. But it was still very much early design stages of a facility and operations is useful so you understand At the time I had moved back to the maintenance focused at that stage – influencing asset selection and design. how assets are operated, maintained Sussex coast, and an opportunity arose more to do with maintenance than FM now shapes the entire lifecycle costs and managed. influencing the workplace. I understood in Brighton to go back to my PFI roots – both capex and opex – not just the ? What qualities should a good ‘facilities management’ as taking a more as the Special Purpose Vehicle Manager operational side of things. There is still FM possess? strategic approach to buildings which I responsible for the delivery of hard FM some way to go but great progress has thought was real progress at the time. services to three high schools under the been made. The most important quality is the The approach we were taking then was Brighton Schools PFI project. Aft er three ? If you could do one thing ability to communicate to all levels far more reactive – fix it when broken. years, I was off ered the opportunity diff erently in your career in FM, within an organisation, from the to work for Turner and Townsend and ? What made you choose FM what would it be? boardroom to the boiler room and spent time on secondment. Firstly everyone inbetween. An understanding as a career? I’ve been very fortunate in that I’ve had as the EMEA Transitional Lead for of business is also essential, good Like many people, I had a natural a diverse career working both client Credit Suisse and then as the Project analytical and reporting skills. And a progression into FM rather than and supply side, and as a consultant, Management Lead at Goldman Sachs. cool head to deal with the inevitable choosing it as a career. I was a Building for corporate and residential properties I now work on a variety of projects for crisis. Surveyor by training and worked in involved in the full gamut of FM service diff erent Turner and Townsend clients. ? that industry before moving gradually delivery. If I had to make a change, it What do you enjoy most about ? into FM. It seemed to me to take a far Do you have any qualifications would be back in my operational days. I working in FM? more holistic and strategic approach or training in FM? And how have you would spend more time implementing I love the variety FM off ers – no two to property than surveying at the time, benefited from them? policies and procedures rather than days are the same. The opportunity which felt more narrowly focused. I have a degree in BSc in building being reactive. I would spend more time to work on challenging projects in getting it right first time. ? How did you progress through surveying from the University of diff erent sectors and to feel that you’ve the profession to your current role? Greenwich and I then went back to ? What would make the biggest made a real diff erence in enabling From the Royal Borough of Kensington university in 2000 to take an MSc in diff erence to the FM sector? And how clients to better manage their assets, and Chelsea, I moved to the Woolwich facilities management at the University can that be achieved? operationally and financially, makes me to manage the helpdesk where I of Westminster. Qualifications not only I know it’s been something that’s been want to get out of bed in the morning.
Would you, or someone you know, like to be featured in our career ladder column? If you’re an operational FM with more than 10 years’ experience in the sector, then email [email protected]
APRIL 2017 55