Strategic Plan (& seawater 1 WATER FOR LIFE 2021-25

Vision Performance indicators SEQ's water resources and infrastructure are a key foundation for economic growth and regional development. Investment in improved Water for life Achieving its strategic objectives will realise the Water Grid and other water infrastructure support a strong delivery to Seqwater' customers SEQ core service s and the economy and ensures water now and for future generations. Purpose communities, this is demonstrated through: Seqwater's procurement policy and procedures embrace the Water for Life is a safe, secure, affordable that • service delivery performance principles of the Procurement Policy and provide underpins the economy and enhances the lives of all South • risk management a fair and reasonable opportunity for Queensland suppliers, Queenslanders East . including local suppliers and small to medium enterprises. regulatory compliance ' • Seqwater s purpose is to work with its customers to ensure Seqwater is committed to collaborating with government, • prudent and efficient financial management provision of water for households, industry, agriculture and industry and its communities to protect and improve SEQ's power generation along with maintaining popular recreational • work health and safety performance supply catchments and uphold a positive facilities and managing . culture of environmental responsibility and recognition of objectives cultural heritage values. Strategic drivers Water is fundamental to public health. A sustainable bulk Seqwater will respect, protect and promote human rights in its Key strategic drivers that present operational risks and water supply that is safe, affordable and reliable sustains decision-making and actions. opportunities include: communities and underpins a strong and healthy economy. • water security, quality and social responsibility Seqwater is committed to working with its stakeholders Seqwater's strategic framework to deliver this essential service in a way that aligns with The SEQ population continues to grow. By 2027-28, Seqwater • customer and stakeholder expectations community views and values. will need to supply bulk water for four million people. financial sustainability and affordability • Seqwater is conscious of the economic and other challenges Seqwater has set five strategic objectives that will deliver • asset capacity and utilisation facing SEQ and the critical role for water security in the customer, commercial and community outcomes over the recovery phase of COVID-19 and to safe guard the health of • technology advancement and cyber security medium to long-term. To achieve these objectives Seqwater South East Queenslanders. Seqwater is conscious that it has will focus on strengthening its foundations over the next competition project delivery. • for resource and a responsibility to make the best use of all of its water assets, two years, and has identified four priorities for improvement. including the SEQ Water Grid, the Gold Coast Desalination Beyond this horizon, Seqwater has set four strategic focus Plant and the Western Corridor Recycled Water Scheme. areas against which it will continue to make incremental improvements. Strategic Plan (& seawater 1 WATER FOR LIFE 2021-25

Strategic objectives Increase water supply Increase stakeholder,customer ETmiiKl certainty and community satisfaction and support

A high-performance culture with Leading practice process and Financial flexibility to respond to Cost-effective and sustainable Stakeholder and community trust a focus on enabling improved systems and asset life cycle and manage emerging risks and water supply with industry-leading maintained through sustainability outcomes for people's safety, management, driving improved capital planning delivery aligned asset availability and reliability. measures and a consistently- health and wellbeing. decision-making, optimised with leading practice. applied customer centric approach. performance and operational efficiency.

Priorities End to end capital Asset Core processes Culture, safety planning and management and and capabilities delivery framework systems sus Q O C3

Enhance end-to-end capital planning Optimise capital and maintenance Improve enterprise information management, Improve safety and human resource and delivery while developing the decisions through delivering the Asset align and deliver core architecture and processes, systems and governance. mechanisms to achieve full recoverability Management Improvement Program and technology improvements and deliver strategic of capital and operating expenditure. establish a customer centric approach. system improvements in key areas.

Strategic Sustainability Customer and community Certainty of future sources Financial sustainability, operational focus areas insights and engagement and augmentations efficiency and productivity