Issue 21 September-October 2006

www.nhsggc.org.uk Landmark contract signed for new and Vicky inancial close has now (left to right) NHS Greater been reached on and FNHSGGC’s £200million Clyde Chief Executive Tom investment into two new Divers, Currie & at Stobhill and the Brown Divisional Director Alastair Victoria. Stewart, Director The contracts were signed last of Facilities Alex McIntyre, month by all the major companies Shepherd and involved. Wedderburn legal advisor Julia This investment - £180million to Kennedy, Ernst design and build plus a further and Young financial advisor £20million on new equipment - Michael McVeigh, represents the biggest single and Chief Operating Officer investment in new NHS facilities in for the Acute and is amongst the largest Division Robert Calderwood investment of its kind in the UK. holding the model NHSGGC Chief Executive Tom of the new Stobhill Divers said: “This is a building. tremendously exciting time as it represents the beginning of an accessible healthcare by 2009. beds as well as outpatient clinics, ambitious hospital modernisation Both hospitals will provide a wide diagnostic services and therapy care. programme, which also will see the range of specialties including general Construction of the new completion of a new West of hospitals will begin later this year Scotland Cancer Centre on the day surgery, ENT surgery, by Balfour Beattie. Gartnavel Hospitals site and the , urology, renal dialysis, submission of a business case for a plastic surgery and 12 overnight Continued on page 3. new £100million children’s hospital and a £400million new adult hospital on the Southern General Campus in Govan at the end of this First annual review as Greater year.” In addition to the investment in Glasgow and Clyde healthcare, the creation of hundreds educing waiting times and This reduction means that the of construction jobs during the build increasing local access to number of waiting for more of the new Stobhill and Victoria Rpatient care were among than 18 weeks for in- or day Hospitals will also provide a major the milestones flagged up to case treatment and for out-patient boost to the local economy. Health and Community Care consultation has fallen by 87% and The two new state-of-the-art 83% respectively since last year. hospitals expect to treat some Minister Andy Kerr at NHS and Clyde’s During a busy year the Board 400,000 patients each year, took on its new responsibilities for providing the people of the north and Annual Review held in Dalian south-east of Glasgow with locally House on August 22. Continued on page 2. Inside this issue New Vicky Police room Far Flung Staff Keeping Fit Stobhill Style

page 3 page 7 page 16 Plus… Progress on hospitals • Car leasing • Courses General News General News

Volunteers have a major part to play in the care of feature staff who volunteer and our patients, including befriending. Celebrating give a history of volunteering in NHSGGC’s hospitals. NHS Greater Glasgow and Police Office Inside The Clyde has around 2000 our volunteers of all ages and backgrounds who regularly help out in our hospitals and Volunteers other healthcare settings. Vicky All types of people HSGGC is holding a special volunteer and provide a wide taff at the Vicky’s A&E event on September 27 to range of vital services. This now have the added celebrate the work of the includes: N Ssecurity of knowing they’ve unsung heroes of the NHS...our * Befriending patients on got their own Bobby on the army of volunteers. wards and clinics beat. * WRVS who provide tea and As unpaid, unofficial members of refreshments in our hospitals A new police office has opened ‘staff’, they provide a range of vital * Volunteer tea trolley workers >>>>> in the hospital to help deal with the services to our patients and to * A Disc Jockey number of verbal and physical NHSGGC itself including providing * Volunteer drivers who take our diary attacks on staff and patients by tearooms and trolleys, befriending, patients to clinic appointments other users of the hospital. driving patients, fundraising, hospital or to social events Between 2005 and 2006, there radio and lots more. * Therapets - animals who visit dates were 53 incidents alone ranging In recognition of all this hard patients on wards (left to right) Supt. Hugh McMillan; Susan Daisley, Locum Consultant; Sister Julie Walker; from verbal abuse to physical work, NHSGGC is putting on a * Hospital radio NEXT BOARD MEETING Consultant Jonny Gordon; Chief Inspector Michelle Martin; Police Constable Stephen Connor assault. special afternoon event for around * Fundraising, including all the Karen Donnachie, a Violence and 400 specially invited volunteers to sterling work carried out on °Next date for the NHS Greater Glasgow Aggression Co-ordinator for It is hoped the office will raise confidentiality.” say a big ‘thank you’. behalf of the Royal Hospital for and Clyde Board meeting at Dalian NHSGGC, said: “With crime levels at the profile of the Police within the And amongst those invitees will Sick Children/Queen Mother’s House, 350 St Vincent Street, Glasgow is Michelle Boyd, Clinical Service the Vicky reaching an all time high, be some of our hardworking staff and the Beatson Tuesday, October 24, 2006 at 9.30am. hospital and reduce fear of crime Manager for Accident & Emergency the introduction of the Police Office who either provide support to our Professor Sir John Arbuthnott and deter potential criminals. in A&E comes as a great comfort to at the Victoria Infirmary and volunteers or volunteer themselves. said: “The majority of the 400 NURSES WORKING WITH Chief Inspector Michelle Martin both staff and patients. Southern General, added: “This will As well as the event, a special guests will be volunteers, but some CHILDREN CONFERENCE from Strathclyde Police said: “We at “Staff have a right to work volunteers’ tabloid newspaper is of our staff will also be invited in ° Strathclyde Police are delighted to make a big difference to staff and without fear of assault or abuse and being created in partnership with respect of the voluntary work which NHSGGC’s 13th Annual Conference for be involved in this pilot and hope to patients who can otherwise this room will give reassurance to the Evening Times to mark the event they undertake and the real Nurses Working with Children takes see the room used to its full both staff and patients that police sometimes feel vulnerable. and to highlight some of our difference they make to peoples place on Friday, September 29, 2006 at potential. Kelvin Conference Centre, Science Park, are on hand if needed.” “This room will reassure patients volunteers and the work they carry lives, not just in this country but “Our aim is to encourage the Road, Glasgow. Topics include: The room will mainly be used by and staff that the Police are on hand out. This newspaper will also across the world.” reporting of crime and make it managing minor injuries; KSF for Community Police Officers, however, if needed. It is also a good officers dealing with major incidents easier for people to address issues children’s nurses; transporting critically opportunity to build up the links ill children; resucitation; and advance or situations within close proximity whether they are minor incidents or nurse practice. Cost £45 (includes to the hospital will also use the of a more serious nature in an area between the NHS and Strathclyde Annual review coffee, lunch and exhibition). room. that ensures both their safety and Police.” Applications must be in by September 3, Continued from page 1. 2006. Information: Carole Anne Murphy, tel: 0141 201 9356 or email: How new Victoria will Clyde in April following the look when complete [email protected] dissolution of the former NHS Argyll New Stobhill and Clyde, and is now delivering YUMMY MUMMY WEEK – services to more than a quarter of September 16-24, 2006 Scotland’s population. & Vicky The Board has also taken on a ° TV personality Carol Smillie invites you new role to work with partner local to take part in Yummy Mummy Week and authorities in the development of raise money for children with cancer. Community Health (and Care) together with programmes for The event is on behalf of CLICSargent, Continued from page 1. Partnerships. primary one and two pupils. the national charity for children with Next year sees landmarks in the The Board has achieved its 2005 cancer and there’s lots you can do to Ian Tyler, Chief Executive of improvement of delayed discharge targets thanks to raise funds. Information and to register: Balfour Beatty, said: “We are services with the new Gartnavel the hard work of staff and a www.clicsargent.org.uk/yummymummy delighted to have reached this Royal Hospital and the Rowanbank successful winter planning landmark stage in partnership with Clinic due to come on stream. programme. both Canmore and NHS Greater echoed this. “This is one of the largest and most Meanwhile work continues The Minister urged the Board to HAVE YOU GOT A DATE Glasgow and Clyde and now look He said: “We are delighted our complex healthcare projects in through smoking cessation groups work hard to improve its FOR THE DIARY? forward to delivering two brand new partnership with NHS Greater Scotland, involving the design and and the pharmacy-led Starting Fresh performance in meeting the waiting hospitals that will significantly Glasgow and Clyde will be providing cost management for not one, but scheme to reduce the number of times standards for patients with Contact us: enhance acute hospital care the excellent hospitals which two hospitals at the same time. smokers in the Glasgow area. Work cancer. [email protected] or throughout Glasgow.” patients and staff deserve.” “When complete, it will provide in oral health has seen the extension A copy of the Minister’s response Andrew Gordon, Chief Executive Alastair Stewart, Divisional state-of-the-art health facilities for of toothbrushing schemes to the to the Annual Review will be placed tel: 0141 201 4912 of Canmore Partnership Ltd, who led Director at Currie & Brown, lead the people of Glasgow in a modern majority of nurseries in the city, on the Staff Intranet later this year. negotiations for the successful bid, technical advisors on the project: care system.”

2 | STAFF NEWS STAFF NEWS | 3 General News New Hospitals Game, set and match… Good Progress on new Hospitals ere’s a quick update on SOUTHERN GENERAL adiography at the Royal “There have been lots of what’s happening with our site Hospital for Sick Children A youthful Elspeth is changes over 50 years, but most of modernisation programme. looking forward to H The new South Glasgow Hospital them have taken place in recent Rhas said goodbye to retirement. – construction will begin on the new years when things have just moved popular member of staff Elspeth As most of you will be aware, adult hospital in late 2008/early so much faster. In radiography, MacLean who is retiring after an hospitals in Glasgow are undergoing 2009 and the hospital is expected we’ve moved into a digitalised age incredible 50 years with the an unprecedented level of to open in 2012. so it’s all different, the equipment’s NHS. modernisation at the moment, with The new children’s hospital – different so there’s always four brand new hospitals and a new construction starts late 2008/early something new to learn. At the age of 70, Elspeth has cancer centre being built. 2009 and the hospital is expected “It’s never the same thing twice, decided it’s time to give up work So what’s happening with the to open in 2011. there’s always a challenge which is and enjoy a bit more free time as new buildings? The newly refurbished maternity good because you can’t do this is one lady who knows exactly – work is continuing on the everything the same way all the how to get the most out of life. upgrading of the existing maternity time.” From travelling (including going STOBHILL site hospital over the coming months Now she’s retired, Elspeth is round Melbourne on the back of a The new - work and is expected to be complete by keen to do voluntary work but not Harley Davidson) to sailing lessons has begun on the new Stobhill September 2008. sure exactly what yet. and playing tennis as part of the Hospital; three ward blocks have Work in progress – the send X-rays over from the islands “When I thought I might retire at new Beatson is really been demolished and work has taking shape. British Vets at Wimbledon, and if they’d been particularly 60, I thought about doing a course started on groundworks and retirement will only be the start of awkward to take or the patient had to help older people stay mobile, but BEATSON drainage. Work will continue over what Elspeth does next. been difficult, I used to write on I’m not sure if they’ll have me now The new Beatson the coming two years, with the steel Since starting work at the them PDP – Pure Dead Brilliant so I’m 70!” West of Scotland Cancer frame going up next year. The Glasgow Royal in 1956, Elspeth has they’d know they were done by me!” With three grandchildren aged Centre – construction is commissioning stage (when the worked in nearly every hospital in “The Sick Kids’ Hospital has seven, five and two-and-a-half, she’s due to be complete this hospital will get ready to accept the recently formed NHS Greater been different to other work in sure to be busy, but at the moment month (September) with patients) will take place in spring Glasgow and Clyde. because it’s children and you get to she admits to being a bit the commissioning stage “I’ve worked in what used to be know them and their parents which overwhelmed at the thought of 2009 with the hospital opening later starting in October. Staff the RAI in Paisley, then Greenock. I doesn’t happen as much in a general retiring. that year. and patients are due to was a locum in the Western, hospital.” “I’ll miss the buzz of the hospital Rowanbank Clinic – work is move into this impressive Gartnavel and even worked in the Over her 50 years involvement in and I’ll miss my colleagues. I’m not progressing well on this clinic, new building in January islands, then back to Paisley which the NHS, Elspeth has seen many sure what I’ll do next, but something which is home to the Local Forensic next year. was by then the RAH. I used to changes take place. will come up.” Psychiatry Unit. It is due for completion next summer. Collecting their award from Health and Community Care Minister Andy Kerr are, (left to right) Kirsty Skye House, the Adolescent Scott , Senior Health Promotion Officer, Glasgow West CHCP, Agnes McGowan, Principal Health psychiatry mental health facility, is Promotion Officer Tobacco; and Shirley Hamilton, Senior Health Promotion Officer (Tobacco) Acute Winning and Maternity Services. due for completion by the end of For more detailed next year. information on these Marie Curie Centre – work is new developments, Project Inverclyde expected to begin on this new have a look at the next year. latest edition of Health News (Sept/Oct 2006 Children’s edition) which is Showcased At VICTORIA site available in our The – hospitals and other Services construction will begin on this site at healthcare settings. Conference the end of this year/beginning of Alternatively, go to the Meetings have been held with next, with the construction/fitting out Health News button on staff at the IRH and RAH to HSGGC’s specialist stop cessation services throughout the stage expected to be complete by StaffNet or Glasgow area. discuss the changes to The new Beatson is modern and spacious smoking project, Smoking children’s services in Inverclyde. early 2009. The commissioning stage www.nhsggc.org.uk Shirley Hamilton, Senior Health as this shot of the new outpatients NConcerns, has won an takes place in summer 2009 with the and click on department shows. At the Board meeting in August, award at a national conference. Promotion Officer (Tobacco) Acute and hospital opening later that year. publications. Maternity Services, said: “ We were Board members agreed to go ahead with proposals to change Smoking Concerns picked up the delighted to accept this award on behalf how these services are prize for Best Poster Presentation at the of the team in recognition of the hard delivered, including a proposal to work and dedication required to provide Delivering for Health conference held relocate the children’s acute Another achievement for the new NHSGGC’s CDU stop smoking services across assessment unit from Inverclyde recently at the Lighthouse in Glasgow. Glasgow.” Royal to the Royal Alexandra Staff from the initiative were Organised by NHS Health Scotland Hospital in Paisley. HSGGC’s Central Medical Devices Quality development of the CDU (which saw presented with their award certificate and supported by the Scottish As well as the staff meetings, it Decontamination Unit Management System, which ensures Sterile Services in Glasgow being by Health and Community Care Minister is proposed that an HR sub- Executive, the conference was attended N(CDU) has successfully the correct procedures and work centralised). Andy Kerr. by senior managers from health boards group will be set up. The group instructions are all in place. The award-winning, state-of-the- achieved a quality accreditation. The winning poster design outlines and community health partnerships, will be an integral part of the The quality audit, which led to art unit at Cowlairs in is process and will be responsible the co-ordinated team approach to hospital managers, medical directors, the accreditation, was carried out one of the most advanced centres for working through the changes The unit has achieved tobacco work by the project, integrating nursing directors, GPs, hospital medical with staff on an individual basis. by Lloyds Quality Assurance and for the sterilisation of surgical and acute and community smoking staff and health promotion managers. accreditation to ISO 13485:2003 marks another major step in the medical instruments in Europe.

4 | STAFF NEWS STAFF NEWS | 5 Car Leasing Special Feature Calculate costs of your Far Flung Staff! wo NHSGGC was nice to have the chance to see Speech & chieftain. speech and luxury of focusing on Language Therapy and Liz laughed: “Both of leased car online Tlanguage Telehealth without the Telehealth in action and us were proposed to by an therapists made a usual distractions of other we learned a lot from how Indian Chief at the Calgary taff eligible for the leased car scheme can round trip of more than parts of our jobs. they set up their service Stampede and he also now find out how much it costs online at: 8000 miles to find out “The conference in and from their mistakes,” asked us to live with him S more about the benefits Banff and meeting other said Liz. “Telehealth clinics in his tee pee - we http://staffnetcomms/staffbenefits/leasedcarinfo of Telehealth. therapists in Edmonton require strong leadership declined!” /leasedcarinfo.htm were the highlights of our and organisation and Now they’ve returned All the information you need about leased cars, Carolyn Allen, based at trip. It was great to meet excellent equipment. to Scotland, Carolyn and including a ‘DIY’ Leased Car Estimate Price Guide to Gartnavel General, and Liz people who were well However, the benefits of Liz are busy putting let you work out the approximate costs for any car you O’Connell from advanced in using ensuring equitable access together a report on their have currently and how it would compare with a leased Pollokshaws Clinic were findings from the trip for car, is there. able to travel to Canada the Scottish Executive. Not all staff are eligible for the leased car scheme, thanks to a £5000 all the information on eligibility and necessary criteria scholarship from the So what is to apply for a leased car is available at the weblink. Scottish Executive. Telehealth? Employees of NHSGGC can apply for a leased car The scheme – which as long as they are considered a ‘Regular User’. This was promoted in the Essentially, it’s health- is defined as: reimburse you as a ‘Regular User’. You can also check Jan/Feb edition of Staff care provided at a out the travel expenses reimbursement rates for • Someone who travels an average of more than News – is part of a wider distance. It can involve 3500 business miles a year, or regular and standard users at the web link. strategy set up specifically videophones or email • Someone who travels an average of at least 1250 to tackle recruitment and systems, but usually video business miles a year and a) uses their can on retention issues in the conferencing facilities are average three days a week, b) spends an average For more information, or an application form, AHP workforce. This of at least 50% of their time on visits, c) travels an contact: Car Leasing Section, The Payroll used to connect two or includes offering a grant to more hospitals or clinics. average of at least 1000 business miles a year and Centre, Stobhill Hospital, 133 Road, allow AHPs to explore spends an average of at least four days a week on Glasgow G21 3UW. For example, a patient development in other is receiving therapy for business including visits. healthcare environments. NHSGGC will then consider whether it is more Alternatively contact manager Elaine McLaughlan stammering from a speech But back to Carolyn Carolyn Allen and Liz O’Connell tel: 0141 201 4112 or assistant manager Jim and language therapist financially viable to offer you a leased car as long as and Liz. They recently the cost of doing so is not greater than the cost to Brooksbank tel: 0141 201 4175. based in Glasgow. The spent two weeks learning patient lives in a rural area how Canadian health staff and has difficulty travelling use Telehealth to improve to appointments with the services for patients. They therapist, so often misses attended the 2nd them. With Telehealth, the Launch of new stop smoking service International Conference on Telehealth in Banff, patient would be able to travel to their nearest referred to Denise Meldrum, tel: 0141 211 spent valuable time new smoking cessation service for mental healthcare setting and 6564 for assessment and support. visiting a specialist health service-users in South Glasgow is have their speech and Anow available. This service will be launched on Thursday, stammering centre in Edmonton that uses language therapy session October 12, at the RECREATIONAL THERAPY via video conferencing. Patients who want to stop smoking can be department at Leverndale. Telehealth systems to provide therapy and spent Telehealth time with other Speech (telemedicine) is already and Language Therapists being used in Glasgow’s who use Telehealth with children’s hospital. It links children with speech or the Sick Kids’ with other Nominate your caring hero language disorders and children’s hospitals across stroke patients. Scotland. The network is t’s Scottish Health The awards recognise and Nominees must work for NHS Carolyn explained: Telehealth and were to all and providing a made up of hi-tech mobile Awards time and reward Scotland’s most Scotland, with the exception of the “Because of the vastness enthusiastic about it; we choice in how services are cameras and monitors that Ithe organisers caring and committed NHS Healthy Lifestyle, Volunteers, of the country, Telehealth were able to learn a lot accessed far outweigh the can transmit heart are looking for workers who dedicate their Community and Unsung Hero is really well developed in from them. Similarly, we challenges in a modern ultrasounds from newborn healthcare staff time and care above and Awards. Canada, and the also met people who knew NHS.” babies, allows doctors to who’ve gone out beyond what is expected. Government of the Alberta as little as we did and that It wasn’t all work for share X-rays and gives of their way to It’s our chance to be For more information on the province has invested was reassuring!” the girls; they managed to concerned parents the care for a patient recognised for all the event and to nominate, go to: significant resources in its “Meeting other see a bit of the country as opportunity to talk ‘face to or worked to sterling work we do on a www.scottishhealthawards.com continued development. therapists in Edmonton well and the trip also face’ with a specialist improve services. daily basis, so get your Nominations are being accepted “Our trip to Canada was the most useful part brought unexpected offers about their child’s health nominations in. up until September 11, 2006. went extremely well and it of our trip as we had a from a native Canadian whilst being miles apart.

6 | STAFF NEWS STAFF NEWS | 7 Irene Ryden Spotlight on Medical Illustration Spotlight on Medical Illustration g{x gxtÅ

Alastair Irwin Irene is the department administrator and keeps everyone Lights, camera, action… in line! Been there for eight years. Known around the organisation as ‘The ID Lady’, she is responsible for taking the photos and issuing ID security badges to all new staff in the Women & Children’s Directorate.

David Bardell

Head of Department. Been at the Sick Kids’ for 21 years. He’s the longest serving member of the team with 37 years service in the NHS.

Cathie Clark Old faithful! Been at Yorkhill for 21 years and is a fully qualified Medical Photographer with a Diploma in Medical illustration and special interest in video photography.

Andy McAllister

Senior Medical Photographer. Been a Medical Photographer in Glasgow for 30 years spending the last 18 years in the Sick Kids’ specialising in Paediatric Clinical Male model –come– video star Photography. Responsible for who seems to appear in just about any NHS advert around! Clinical Photography service Only here four years, but it seems with special interest in Child like forever to the rest of the Protection. team! Andy came to the team he glamorous life of a photographer is something we’ve all Of course like all jobs, there are downsides to some of the work the from Great Ormond Street. BSc Laura Agnew imagined from time to time, but it’s not something we often Medical Illustration team perform. qualified Medical Photographer, Timagine within the glamorous setting of the NHS! “Of course it’s not all fun and games and at times it can be quite but also very competent in graphic design whose ideas never upsetting to see very small children suffer with their illness. It is important seem to run out! Covered by the collective term Medical Illustration, there are teams of to have an understanding of their situation and to be sympathetic in our approach to them. Medical Illustration staff based across NHSGGC’s hospitals who are on site Rob Woodhall to take photos as and when required…often at a moment’s notice. “The rewards doing this type of clinical photography are enormous and At the Royal Hospital for Sick Children, the Medical Illustration team job satisfaction is high when you see the results of some of the surgical often faces a few more difficulties than colleagues in other Medical procedures that we have photographed pre and post-operatively.” Illustration teams due to the nature of their small and often stubborn While a lot of the work done by the team is with children, they do get to subjects. communicate with the adult population too, such as when they are asked by the obstetric team to photograph their patients. Senior Medical Photographer Cathie Clark explained: “We spend a lot of “It enables us to have grown-up conversations from time to time!” Cathy time on our knees and on the floor. When you’re photographing children, said. standardising of images can be difficult due to the variations in patient ages “Another bonus doing this job is that we get to know just about Known as ‘The Organiser’ due and sizes. Co-operation is also difficult with very young children, but it can everyone who works in the hospital as most of them have requested our to her incredible filing abilities! be fun sometimes when you have to chase them around the studio to services at some time or another. It’s good to be able to assist with Been there for eight years and The newest member of the team capture the right shot! Patience is a must!” research projects and matters for publication and teaching. We also get to and the audio visual expert. If you has managed, in between her There are other aspects of photographing children that Cathie and her need lap-tops, data projectors or clinical photography duties, to work with colleagues off-site too such as the Communications Team based team must continually keep in mind. Cathie said: “The legal aspects of at Dalian House. We provide photographs of events and other interesting any sound equipment set up – gain the BSc in Medical he’s your man. Illustration and get married all child protection are also very important and we liaise closely with the happenings in and around the hospital for them to use in the various articles at the same time! Police and Social Work departments on these issues.” produced for Staff News and Health News.”

8 | STAFF NEWS STAFF NEWS | 9 General News China bound

Some facts about the Great Wall: Amongst the hardy volunteers who conquered Kilimanjaro are, Dr Lena • It’s approximately Macara (front row, left) and Dr Alan 6,700 kilometres Anyone Cameron (back row, left), both from the (4,163miles) long Christmas Is Just Queen Mother’s Hospital. • It was made a World Heritage Site by UNESCO in 1987 • The Great Wall was built by the three states: Yan, Zhao and Qin and is some Around The Corner Fancy 2,000 years old • The wall began life as independent walls t’s almost that time of year repayments won’t start until until they were all January! joined to create the again! Yes Christmas really is Great Wall by Ijust around the corner! Loan interest is set at 1% per Emperor Qin Shihuang to fend off month on the reducing balance of attack by the Huns Does the very thought of how your loan. In real terms this means Going in the north your budget is going to stretch to that a £500 loan repaid over six • Only around 30% of the wall remains in buying all those pressies and little months will cost only £17.64 in good condition due to interest. the forces of nature extras bring you out in a cold and destruction at the sweat? Then the Credit Union may West of Scotland NHS hands of man just be the answer you’re looking Employees Credit Union is a for a for. financial co-operative that is owned Valerie and Ruth are gearing If you become a member of the and controlled by its members. up for their trip this month. Credit Union by the end of September and make three monthly For more information contact or 12 weekly payroll deductions the Credit Union office tel: between September and November, 0141 886 7246, alternatively Walk? the Credit Union will lend you up to you can visit the Credit Union double your savings to help with the website at cost of Christmas. Furthermore, loan www.nhscreditunion.com

ig-hearted supporters of the Yorkhill psychotherapist with NHS Ayrshire and Arran) both New Framework for Education in Children’s Foundation are putting their best previously worked at NHSGGC’s HQ Dalian House. They Bfeet forward to trek along the Great Wall of will be part of a 40-strong party of walkers who are China for their next fundraiser. taking part in the event to raise money for the Maggie’s Cancer Centres (one of which is based at the Western). Public Health The marathon walk follows on from the success of Valerie said: “We’re really looking forward to going. he Scottish Executive Education for Scotland. 2) Education and training needs February’s event when 29 people climbed Mount It’s a nine-day trip in total, and we’ll be walking along or Kilimanjaro, the highest peak in Africa, raising £82,000 recently launched a new It offers health protection staff – 3) Generic topics near the Wall for five of those days, reaching the highest for the Foundation. point of the Wall near the end of the trip. We’ll be Tframework for education in public health consultants, infection 4) Health protection topics Joan MacLeod from the charity, said: “Although the walking for eight to ten hours per day and camping health protection. control nurses and others - the 5) The change process and service basis from which they can build trip doesn’t take place until May next year, people need beside the wall at night. modernisation to sign up now to give themselves time to raise the The framework was created action plans for delivering education “There are 40 people taking part in this trip and we £3000 sponsorship, and also to get fit! following a one-year consultation to their staff. The document 6) Supporting and developing staff aim to raise £100,000 for Maggie’s. “But no-one should be put off by this, once you process and was developed and addresses eight key areas for and services “Ruth and I are taking part in this challenge for two register we will provide you with a training programme produced jointly by Health workforce education: 7) Monitoring quality and outcomes reasons. Firstly, it’s a personal challenge for us both. specially designed to take you to the level of fitness you Protection Scotland and NHS 1) The policy context 8) Developing partnerships. We’ve never done anything like it and it will be a test of need.” our mental and physical fitness. More importantly, we’re A fundraising pack full of ideas and suggestions is doing this to raise money for a very worthwhile cause. also available. The Maggie’s Centres provide invaluable support to Half of the cash covers the cost of the trip, including people with cancer and their families.” Educational bursary opportunities in flights, accommodation, camping equipment and guides, She added: “We’d like to thank everyone who has with the rest going to the Foundation as a donation. Volunteers will also need a visa, travel insurance, supported us in all our fundraising events or those who Information Governance ten-year passport and a tetanus injection. It is also have made a donation.” highly recommended that walkers have vaccinations Valerie revealed that, in order to raise money, she pplications are invited for Healthcare Information Governance. applications will be considered up to against polio, hepatitis A and typhoid. and Ruth had packed bags in a supermarket, organised a a new NHSScotland This programme is expected to September 29, 2006. For more information contact Joan or Evonne tel: ceilidh and two car boot sales and have a few more Aeducational bursary be of particular interest to those 0141 201 6917, email: events taking place before the trip. scheme in Information with specialist roles in information For further information about [email protected] or call into the The girls are always on the look out for more Governance. handling including GP Practice the Information Governance Yorkhill Children’s Foundation Office at the Outpatient sponsorship. If you’d like to sponsor them, you can make Managers, IT Security Officers, bursary scheme and the Department at the Royal Hospital for Sick Children. a donation online at: www.justgiving.com/valandruth The bursaries, aimed at NHS Caldicott Guardians, Data Protection Healthcare Information Two ladies who will know what it’s like to walk the staff with responsibilities for Officers, Records Managers and Governance programme, contact Great Wall are Valerie Millar and Ruth Geddes who Maggie’s have just confirmed that their 2007 handling patient information or other others. Rob Coward at NHS Education taking part in a nine-day trip at the end of this month fundraising trip will be the Ladakh Himalayan sensitive data, are designed to The programme in Healthcare for Scotland, tel: 0131 220 (September). Challenge, June 22-July 2 next year. For support participation in a new, Information Governance starts in 8068 or email: Valerie, who is the Communications Manager for the information contact Dehra, tel: 0141 341 5669 unique postgraduate programme in October 2006 and bursary [email protected] Centre for Population Health, and Ruth (a or email: [email protected].

10 | STAFF NEWS STAFF NEWS | 11 Admin and Clerical Admin and Clerical

Gillian Duncan – enjoys the high pressure and Admin’s a Piece of Cake.. pace of her job.

n the way that nurses and tight deadlines – payday is payday AHPs (Allied Health and you can’t be late, despite the IProfessionals) consist of a fact that a lot of information might number of groups, so does the only come in at the last second. term Administration and Clerical And pay is such an emotive issue. or A&C for short. No matter how many times you get it right over the years, the one time A&C grades provide support in a you make a mistake or have a number of ways which keep the problem, you’re going to get it in wheels of the great machine that is the neck. Payroll staff are resilient NHSGGC turning. Under this heading though, we’re always busy, but good you’ll find medical secretaries, at adapting to whatever comes training officers, ward clerks, along.” administrators in HR and finance, Gillian Duncan is Personal records clerks, project managers, Assistant to NHSGGC’s Director of communications staff and a host of Corporate Planning and Policy and is others. based at Dalian House, NHSGGC’s Several of these are the first HQ. With a total of 16 years in the contact that patients will have, Health Service, she knows how the system works. Neil Russell – working perhaps through dealing with a hard on Agenda for secretary on the phone, receiving a “This is the most pressured job Change. letter with instructions to attend an I’ve had. Administration always appointment or arriving at a ward to seems easy if you don’t do it, but you have to have good problem- be met by the clerk. If there were solving abilities to deal with the no A&C staff, there would be no-one variety of things that can come up to manage the waiting lists, type each day. operation notes, file and retrieve “In the Health Service, all sorts patient records or make sure we get of unexpected things arise and it’s paid every month. the Directors’ job to deal with that, In this article we speak to our which has a knock-on effect for A&C colleagues and find out a little those of us who work directly for about what they bring to the them. You need to be adaptable and service. keep a cool head. Neil Russell has worked for five “I think, though, most of the PAs years in Finance and as a Senior would say that the biggest problem Payroll Officer is based, like most is managing the diaries. Again, it finance staff, at Stobhill. doesn’t sound like much, but if the area, the referrals partial booking lives accordingly. “One of our other areas of “At the moment I’m working on person you work for has absolutely system. Patients are referred by “The things we do may not be responsibility here is arranging Agenda for Change. Once job no time unaccounted for and the their GPs and we liaise with the obvious - we’re working away patient transport. That’s usually descriptions are agreed and people they need to deal with are parents to arrange appointments. quietly in the background, but we’re done in tandem with our Stores matched, we’re notified of the the same, not to mention a whole That’s more challenging than it the ones who ensure that patients’ Department, but they’re moving banding for their particular job queue of others clamouring for sounds as you’re dealing with records are available and up-to-date. soon due to the reorganisation, so I family. We have to assimilate staff meetings, it can seem an impossible waiting times and other practical Doctors need clinic and operation expect we’ll experience changes in from Whitley Council grades onto task. issues. It’s been a real success, notes before seeing a patient. It our own process. Agenda for Change and calculate “I actually enjoy the pressure though: we’re the first hospital to can be dangerous if they have the “Whatever happens, the Medical their pay from October 1, 2004. We and pace of my job, though. You get this system up-and-running and wrong or insufficient information, so Records teams have to keep need to inform them by letter of the need to be able to multi-task and others have been looking at you need always to be organised working consistently. The volume of changes in their salary and terms deal with people at all levels.” initiating it. It gives the parents and accurate. We also pull records patient information is immense and and conditions. As you can imagine Liz Stewart has been a Clerical more choice about when to bring for inpatients and emergency we have to handle it quickly and this is a lot of work, work that is Officer at the Sick Kids’ Hospital for their child for treatment, so that admissions as well as covering the efficiently so that the medical staff increasing all the time as Agenda 13 years. She currently works in they can arrange other areas of their reception for out-patient clinics. can do their jobs.” for Change gathers pace. So far, the Medical Records Department. Liz Stewart – ensures we’ve assimilated Hotel Services “We have three sections to patients’ staff, Midwives and . Medical Records – the filing room, records are available and “All payroll staff work to very maintaining records and my own up-to-date. …isn’t it?

12 | STAFF NEWS STAFF NEWS | 13 Courses NHSGGCHealthy in the Living Headlines Caring and competent HCSWs HOW WE’RE MAKING THE NEWS! new competency programme for nursing Permission Aauxiliaries aims to recognise Police room the contribution this essential band of healthcare workers granted for Still with the Vicky and the recently opened makes to the NHS. police room received press attention. Vicky The new room - Now known as Health Care which has opened at Support Workers (HCSW), the new The good news that the new the hospital's A&E National Incremental Competencies in Victoria Hospital had been department - was Healthcare Education (NiCHE) given planning permission by launched following a programme will ensure that all was marred by a report in the spate of verbal and HCSWs are competent in all areas of Evening Times that campaigners were "angry" with physical attacks on work and patient care. the news. staff. Practice Education Facilitator, According to the newspaper, they were concerned Kathy Mulloy. Kathy Mulloy, based at the Southern that the new hospital will not have an A&E or "proper For more on this General, said: “This dynamic new in-patient beds". story, see page 3. version of NiCHE was piloted in South trained and competent staff in all Dr Brian Cowan, NHSGGC's Medical Director said areas.” New programme aims Glasgow last year and it is now used to recognise the work that the decision was "wonderful" and the new throughout acute services in Glasgow. The NiCHE profile consists of core of nursing auxiliaries hospital would provide a wide range of services for themes, which include, personal and such as Clinic It is tailored to meet individual needs Assistant, Carol the people of the southside. and everyone has six to nine months people development; communication; Steven. The new hospital will offer a range of services to complete the course.” equality and diversity; health safety including dialysis and diabetes clinics as well as Visitor from Down Under The NiCHE programme is also and security; service improvement tests and minor surgery. It will also have a Minor recognised in ten NHS Boards and quality; and health and well-being. Injuries Unit and 12 overnight recovery beds for Glasgow GP surgeries hit the headlines throughout Scotland, so if an HCSW The final theme is specific to the patients not well enough to return home straight recently when three of them moves from one area to another she area/department in which the HCSW away. It will be one of the largest hospitals and is welcomed a special visitor from can take her Certificate of works, such as wards, theatres, out expected to treat 400,000 patients a year. Down Under in the shape of Competency with her and won’t have patient departments. Stephen Robertson, Health to redo the programme elsewhere. The competency programme also Minister for the state of It is equivalent to an SVQ Level 2. allows HCSWs to complete further Queensland, Australia. If you have this qualification, you may elements in IT skills and research He visited surgeries in be exempt from the competency using real-life scenarios. New Maryhill, Possil and Springburn to programme, which also forms part of Kathy added: “The programme is see how health staff there are individual Personal Development about making sure you have covered tackling Glasgow's poor health Plans. everything you need to know to do record. Health problems in Kathy explained: “The education your job well and seeing that every MediCinema Queensland are similar to those faced in Greater Glasgow of all NHS staff is important. When HCSW has a record of their level of One of our young patients made including heart disease and we have new nursing auxiliaries come competency. It’s also about the headlines in the Paisley Daily Express when he diabetes. in, I always say to them if your loved protecting the public and being an officially launched the start of construction of our Mr Roberston learned how the one was in hospital you’d expect your essential part of the care we give MediCinema up at the Sick Kids' hospital. surgeries were tackling a range of issues consultant to be competent, well it is patients.” The youngster was specially chosen to call including cholestrerol, making it easier to book the same for nursing auxiliaries. We "action" to start work on the new cinema which will appointments and the CHI numbers, the want patients and their families to For more information, visit: have specialist cinema equipment and fittings. The SBT Community Health Index which gives each patient know they are being cared for by www.nicheprogramme.com room will be fitted out to enable all children - an unique identifying number. including those in beds and wheelchairs - to visit the Programme cinema and see their favourite films. The South of Scotland Cognitive Nursing Courses Behavioural Therapy Programme New offers staff the opportunity to lasgow University’s • Study days on Public Health undertake training at Division of Nursing and Nursing and Lymphoedema Postgraduate Certificate, E-coli Outbreak Southern GHealth Care has a range of • Individual courses from MSc and Postgraduate Diploma and The press office was inundated with press and The new South Glasgow Masters levels. courses of interest to NHSGGC above media calls following the disclosure that two children Hospital has attracted a lot of staff. were being treated for E-Coli at the Sick Kids' Hospital positive press interest lately. Information and application Aimed at healthcare workers in Glasgow. The most recent report Over the coming year, those forms: from a variety of backgrounds, There was a lot of interest in these cases as they appeared in the Evening Times which looked in-depth courses include: www.gla.ac.uk/schools/nursing the course is part-time, day- came just days after a two-year-old at what the new hospital and the work being carried • An MSc (Med Sci) in Health or CPD Secretary, Division of release and is held partly in died from complications caused by Edinburgh and partly in Glasgow. out on the rest of the campus will bring. CarePostgraduate research Nursing and Health Care, the bug. This included a look at the new adult hospital, degrees , 59 Due to patient confidentiality, the the new children's hospital and the refurbishment of • Graduate diploma in Chronic Oakfield Avenue, Glasgow G12 Closing date for applications is press office was only able to provide the maternity unit. Oedema Management 8LW or tel: 0141 330 2072. October 13, 2006 for information: condition updates on the two • A three-day course on Diabetes You can also email: www.soscog.com or children, who've since recovered and For a brief look at the timelines for the new [email protected] Management [email protected] are now back home. builds, turn to page 5.

14 | STAFF NEWS STAFF NEWS | 15 Keeping Fit at Stobhill Gym receptionist Marion Steen has been a familiar face at the gym for a number of years. Gym

taff on the Stobhill site have no excuse when it Scomes to keeping fit thanks to their on-site gym.

Based within the hospital’s Edward Unit (Cardiac Rehab), the Brian Droy enjoys working out in the gym. gym is open to staff Monday to Thursday between 4.30 and 9pm and Friday between 4.30 and 7pm. and get a bit fitter. fit physically, but makes me It has a range of equipment and He said: “I had no idea what I mentally more alert and focused. gym supervisors are always on hand was doing at first, but once I got “Stobhill staff gym is a really to give help and advice to users. used to it and gained some comfortable environment. I think That includes physiotherapist, confidence I really started to enjoy it’s a good place for anyone who Martin Yortson. As one of the gym working out. I still tend not to stick might be nervous about trying this supervisors, he’d advise all staff to to a set programme, but I do a kind of exercise.” give the gym a try. general workout and change it a lot Gym stalwart, Marion Steen is He said: “It makes sense to have so I don’t get bored. the Domestic for Cardiac a facility that staff can use to stay “It’s already excellent value – Rehabilitation and as the healthy. If you sit at a desk for we only pay £10 a month – but it Receptionist, she’s the first face most of the day you can really would be good if we could expand you’ll see when you use the gym. appreciate the chance to move the service in future to include She said: “I love my job. It’s around and be more active for a health checks. I know I’ve improved really sociable with the regular gym while. Even if you’re working in the my fitness level over the time I’ve users to talk to and new members wards and fairly active, you’re not been doing this, but a system for to meet. We have staff from all necessarily getting the right kind of monitoring from the start would be departments of the hospital and exercise. helpful.” from the different disciplines. “For anyone who hasn’t used a Another keen gym user is “Everyone has their own way of gym before, it can seem a bit Belinda Porteous, a Payroll Officer working out. Some people come in daunting, but when you come in for in Ward 22 at the hospital. She’s and do a bit of light exercise, maybe the first time the gym supervisor will been using the gym for years and, stop for a chat, while others take it take you through the induction although she’s a working mum, she quite seriously. There are some who process, show you how to use the still finds time to fit her sessions in. have changed considerably since equipment and answer any questions She said: “It’s even more they started here, losing weight and you might have. There’s always a important for me to have my getting fitter. It encouraged me to supervisor on hand if you need some exercise session now that I have do some exercise of my own.” help.” children. It’s that time between Technical Clerk, Brian Droy has work and home which is just for me. If you’d like to find out more been using the gym for more than I do a lot of running on the treadmill, about using Stobhill gym, then three years. He started going but I also work out with weights. I contact 0141 201 4156 after because he wanted to lose weight find exercise helps not just keep me 4.30pm.

STAFF NEWS Written by staff for staff with the full support of the Area Partnership Forum Send your articles, letters and photographs to: address: NHSGGC Communications, Staff News, NHS Greater Glasgow and Clyde, email: [email protected] Dalian House, 350 St Vincent Street, tel: 0141 201 4912 Glasgow G3 8YZ Published by: NHS Greater Glasgow and Clyde Communications