GroupWise® User’s Guide to Mobile Devices
www.novell.com
USER’S GUIDE WELCOME AND INTRODUCTION
Novell® welcomes you to this GroupWise® User’s Guide to Mobile Devices. Ask yourself this question: When you’re away from the office, is it better to accomplish tasks remotely or still have them waiting for you when you return? Without question, networking and mobile communication technologies are opening up new ways to collaborate from virtually anywhere to get things done, be more responsive, save time and achieve professional and personal priorities.
As reported in the article “Use Your PDA or Smartphone with GroupWise” featured in the Spring 2004 issue of GroupWise Advisor magazine, people today want to “manage their e-mail, calendar, tasks and contacts on their mobile device, and to be able to respond quickly and accurately ‘anywhere, anytime, anyplace.’” Novell GroupWise connects you to people and to the information you need through a single access point for integrated e-mail, instant messaging, calendaring and scheduling, as well as task, contact and document management. And through synchronization solutions from Novell development partners featured in this user’s guide, you can access resources with your handheld device of choice, be it a “converged” cell phone, known as a “SmartPhone,” or a handheld PDA device like a
PalmPilot*, Pocket PC or RIM* BlackBerry*.
The purpose of this GroupWise User’s Guide to Mobile Devices is to provide you with information on:
• Whether your handheld device supports synchronization with GroupWise
• Two primary methods for synchronizing GroupWise data with handheld devices
• Independent Novell development partners, the synchronization features that each
provides, and contact information to learn more
LET US KNOW HOW WE CAN HELP
We appreciate your interest in GroupWise and in this user’s guide to mobile devices.
Of course, no such guide can answer all your questions. For more information about
GroupWise and the GroupWise synchronization solutions offered by our development partners, please visit: www.novell.com/groupwise GroupWise User’s Guide Table of Contents to Mobile Devices
2 THE NEED FOR SECURE, RELIABLE DATA SYNCHRONIZATION
2 GROUPWISE SYNCHRONIZATION SUPPORT FOR HANDHELDS
6 SYNCHRONIZATION METHODS
7 SOLUTIONS FROM NOVELL DEVELOPMENT PARTNERS GroupWise User’s Guide to Mobile Devices 2
The Need for Secure, Reliable Data Synchronization
Business mobility means retrieving and sending information and communicating from virtually anywhere, any time to get work done. Today’s mobile workforce requires reli-
able, secure access to Novell® GroupWise® e-mail, calendar, contact and task information via notebook PC, “SmartPhone,” PDA or other handheld device.
By teaming with development partners like Consilient, Intellisync, Messaging Architects, Nexic, Notify Technology, Omni, Quartz Development and Toffa Interna- tional, Novell equips organizations large and small with proven solutions that synch- ronize GroupWise data with “wired” (synchronization cradle) and “wireless” (“over-the- air”) handheld devices. These solutions integrate into an organization’s network and with several mobile-device operating systems, including Palm OS*, Windows* Mobile, RIM and Symbian*.
GROUPWISE SYNCHRONIZATION Novell development partners offer synchronization
SUPPORT FOR HANDHELDS solutions to support those devices. While this list is
The following table lists a wide variety of by no means all-inclusive, please take a moment
handheld mobile devices, including PDAs, pagers to see if your handheld is listed and which Novell
and SmartPhones. The table also indicates which partners offer synchronization support.
GROUPWISE PARTNERS PROVIDING SYNCHRONIZATION
MESSAGING QUARTZ MOBILE DEVICE CONSILIENT INTELLISYNC ARCHITECTS NEXIC NOTIFY OMNI DEVEL. TOFFA
RIM PDAS (DATA ONLY) BlackBerry 8XX •••See section BlackBerry 9XX •••See section BlackBerry 58XX •• See section RIM PDAS (VOICE PLUS DATA) BlackBerry 62XX •••See section BlackBerry 6510/7510 •••See section BlackBerry 6710 •••See section BlackBerry 6750 •••See section BlackBerry 72XX •••See section BlackBerry 7730 •• continued on next page GroupWise User’s Guide to Mobile Devices 3
GROUPWISE PARTNERS PROVIDING SYNCHRONIZATION
MESSAGING QUARTZ MOBILE DEVICE CONSILIENT INTELLISYNC ARCHITECTS NEXIC NOTIFY OMNI DEVEL. TOFFA
PALM OS-PDAS palmOne* V / Vx •••• •• palmOne VII / i705 •••• •• palmOne m1XX •••• •• palmOne m5XX •••• •• palmOne Treo* 270 •••• •• palmOne Treo 300 •••• •• palmOne Treo 600 •••• •• Kyocera* 6035 •••• •• Kyocera 7135 •••• •• palmOne Zire* •••• •• palmOne Zire 21 •••• •• palmOne Zire 71 •••• •• palmOne Tungsten* E •••• •• palmOne Tungsten T •••• •• palmOne Tungsten T2 •••• •• palmOne Tungsten T3 •••• •• palmOne Tungsten W •••• •• (wireless) palmOne Tungsten C •••• •• (wireless) Samsung* i500 •••• •• Sony Cliè* PEG-TH55 •••• •• Sony Cliè PEG-TJ37 •••• •• Sony Cliè PEG-TJ27 •••• •• Sony Cliè PEG-NZ90 •••• •• Sony Cliè PEG-NX80 •••• •• Sony Cliè PEG-TJ35 •••• •• Sony Cliè PEG-TJ25 •••• •• Sony Cliè PEG-SJ33 •••• •• Sony Cliè PEG-T665 •••• •• Sony Cliè PEG-SJ20 •••• •• Sony Cliè PEG-X70 •••• •• Sony Cliè PEG-SJ30 •••• •• Sony PEG UX50 •••• •• MICROSOFT PDAS WinCE ••• • Pocket PC 2000—ARM ••• • Pocket PC 2000—MIPS ••• • Pocket PC 2000—SH3 ••• • Pocket PC 2002 •••• •• continued on next page GroupWise User’s Guide to Mobile Devices 4
GROUPWISE PARTNERS PROVIDING SYNCHRONIZATION
MESSAGING QUARTZ MOBILE DEVICE CONSILIENT INTELLISYNC ARCHITECTS NEXIC NOTIFY OMNI DEVEL. TOFFA
MICROSOFT PDAS CONTINUED Pocket PC 2003 Windows •••• •• Mobile Dell Axim* X3 •••• •• Dell Axim X3i •••• •• HP iPAQ* h5XXX •••• •• HP iPAQ h2XXX •••• •• HP iPAQ h4XXX •••• •• HP iPAQ h1XXX •••• •• Toshiba* e400 •••• •• Toshiba e800 •••• •• Toshiba e350 •••• •• Toshiba e750 •••• •• PAGERS
Motorola* V70 Motorola P935 • Motorola T900 • PerComm* e80 • PHONES MOTOROLA V300 • V400 • V525 • V600 • SONY ERICSSON R520m •• R300d • R300LX • T39 •• T60x T62U • T65 •• T68m •• T68i •• T68u • T610 •• T618 •• T616 •• T630 • Z600 •• Z608 •• P800 •• continued on next page GroupWise User’s Guide to Mobile Devices 5
GROUPWISE PARTNERS PROVIDING SYNCHRONIZATION
MESSAGING QUARTZ MOBILE DEVICE CONSILIENT INTELLISYNC ARCHITECTS NEXIC NOTIFY OMNI DEVEL. TOFFA
PHONES CONTINUED NOKIA* 3300 • 3595 •• 3650 •• 3660 •• 5140 • 6108 • 6200 •• 6220 • 6230 • 6600 •• 6650 • 6800 • 6820 • 7250 •• 7250i •• 7650 • 7700 • 8910 • 9210 •• 9210i •• 9290 •• N-Gage • SAMSUNG A530 • A610 • D700 • E700 • E710 SIEMENS* CX65 • M55 • S55 •• S56 •• SL55 • SL56 • LG VX4400 • VX6000 • continued on next page GroupWise User’s Guide to Mobile Devices 6
GROUPWISE PARTNERS PROVIDING SYNCHRONIZATION
MESSAGING QUARTZ MOBILE DEVICE CONSILIENT INTELLISYNC ARCHITECTS NEXIC NOTIFY OMNI DEVEL. TOFFA
PHONES CONTINUED KYOCERA 3225 • KX414 • SE47 • AUDIOVOX* CDM8600 • CDM9500 • PHILIPS* Fisio* 620 • SENDO* X • SHARP* CX30 • TDS Recon* • ALCATEL OT715 •• JAVA* DEVICES
J2ME* See section
SYNCHRONIZATION METHODS on the operating systems Palm OS or Windows
There are two primary means for combining the Mobile and use Palm’s Hotsync* or Microsoft’s
strengths of GroupWise with handheld devices: ActiveSync*, respectively.
1) desktop synchronization and 2) enterprise Desktop synchronization is widespread in
synchronization, including push/pull messaging. a work environment with no requirement to
When choosing a synchronization solution, standardize on a specific handheld device. You are
it’s important to understand which type of free to select your own device and there is typically
synchronization method is most effective for little to no IT department assistance in setting
a specific user or enterprise. up or configuring synchronization capability.
The GroupWise client on the desktop contains Desktop Synchronization the data to be synchronized. The synchronization Desktop synchronization encompasses a “wired” application “pushes” data to the handheld device, connection to the desktop, such as cradle-to-PC, and data on the device is pushed to GroupWise. infrared-to-PC, or Bluetooth connection. This type
of synchronization represents the majority of Enterprise Synchronization
handheld synchronization needs among GroupWise Enterprise Synchronization is a server-based
users. Devices common in such a setting are based synchronization solution that provides GroupWise GroupWise User’s Guide to Mobile Devices 7
synchronization with handheld devices. This type (GSM, TDMA, CDMA, etc.) to the network to be of synchronization assumes that the device can able to access the corporate data servers. connect to the corporate network and access the The number of supported devices dramatically corporate synchronization server. In some cases increases with Enterprise Synchronization. Palm OS this synchronization originates through a desktop- and Windows Mobile devices, smart phones and initiated synchronization (which may or may not devices based on the Symbian operating system can be cradled) or through a wireless connection to be supported. SyncML, an XML-based synchroni- the corporate network. Many companies that zation standard, is a common mechanism used by have a corporate standard or policy regarding synchronization servers to support this model. the use of handheld devices choose the enterprise SOLUTIONS FROM NOVELL synchronization method, while other companies DEVELOPMENT PARTNERS with such a policy or standard choose the desktop Novell has partnered with a number of software synchronization method. vendors located in the U.S., Canada, Britain and One Enterprise Synchronization method is Australia who develop GroupWise enhancement to deploy a corporate synchronization server solutions to support PDAs and SmartPhones. somewhere in the network that connects to the These vendors offer cradle-based and server-based backend data sources. This solution differs from solutions to connect GroupWise with handheld Desktop Synchronization because the integration devices. The following product information provided occurs between the synchronization server and by these vendors is subject to change and is the data-hosting server. Other solutions don’t intended for general information only. You are require a synchronization server, and connect encouraged to contact vendors directly for more directly to GroupWise server agents. detailed product information as well as pricing. Enterprise Synchronization also encompasses carrier-based synchronization, employed by Consilient customers who want full-time, wireless connectivity Consilient2* software from Consilient provides to their GroupWise data. This broad connectivity over-the-air, “push” e-mail for Novell GroupWise requires a persistent connection to a network. on all BlackBerry Wireless Handhelds. Consilient2
Wireless and cell phone carriers provide this service is built on the BlackBerry Enterprise Server (BES), and have the ability to direct data requests to a which enables GroupWise administrators to leverage backend data source, which is typically a corporate all the security and administrative benefits provided server. For example, a data server is placed in the through the BES. corporate data center. Connections are created Consilient2 is endorsed by RIM, the creators of between this server and the carrier network. BlackBerry, and is the only solution that uses all
Devices need to support wireless connectivity three components for the complete BlackBerry GroupWise User’s Guide to Mobile Devices 8
Enterprise Solution with push e-mail as designed Administrators can add or remove users; assign or
by RIM. These components are the BlackBerry reassign handhelds; and create, edit and apply
Handheld client, BlackBerry Enterprise Server and policies for all users or for a select user group.
the BlackBerry Desktop Manager. Consilient2 ensures The BES can also send an over-the-air “kill” command to lock the handheld and erase data that GroupWise administrators receive complete if a handheld is lost or stolen. functionality and all the wireless features provided The BES also provides additional key features by RIM along with future compatibility with new such as advanced Triple DES security, wireless handhelds and BES upgrades. reconciliation, integrated attachment viewing The use of the BlackBerry Enterprise Server is and Mobile Data Service (MDS). a key, differentiating feature of the Consilient2
solution. The BES provides over 70 different IT Features and Benefits
policies and is a centralized way of managing Other features and benefits of the Consilient2
wireless users and handhelds within an organization. solution for GroupWise follow below:
Mobile Data Service (MDS). Through the BlackBerry Enterprise Server, Consilient2 provides access to the
MDS component of the BlackBerry solution. Consilient2 can also use MDS to wirelessly access and use any
Web-based or database-driven application (e.g. a CRM or ERP system) on a BlackBerry handheld.
Use any BlackBerry. With the Consilient2 solution, administrators can deploy any BlackBerry Wireless
Handheld on any network, including overseas.
Complete Attachment Viewing. Consilient2 offers full attachment viewing support for Microsoft Word,
Excel and PowerPoint*, Corel WordPerfect*, Adobe* PDF, Zip archives, HTML/HTM and ASCII text GroupWise User’s Guide to Mobile Devices 9
documents. The attachment viewing service BlackBerry Enterprise Server, Consilient2 allows preserves document formatting and font style organizations to securely deploy other desktop and enables users to request the table of contents applications, including Web-based and database- or full attachment contents. driven applications, and HTML browser capability.
Exclusive BlackBerry Network. Business enterprise HTML Browser Capability. Consilient2 provides data traffic deserves a reliable connection for full HTML browsing to Internet and intranet sites wireless e-mail delivery so that it’s not competing on BlackBerry handhelds through the MDS feature with other traffic. Consilient2 provides an exclusive of the BlackBerry Enterprise Server. With the data channel using RIM’s Network Operations Center BlackBerry browser, users can view WAP-enabled
(NOC) for BlackBerry traffic. Because the BlackBerry or regular HTML-based Web sites that are internal
Enterprise Server provides compression, all or external to the corporate network.
BlackBerry traffic, including e-mail, calendar and Out-of-Coverage Access. Consilient2 uses the Web content, is compressed for greater efficiency. native BlackBerry handheld client, providing
The NOC also protects e-mail from delays caused access to corporate e-mail even when wireless by other routine Web-related and e-mail traffic. coverage is poor or unavailable. Consilient2 allows
With more than 50 wireless carriers connected users to review and organize received e-mail, to the RIM NOC, multiple carriers can be used and to compose and queue new e-mail for sending within an organization without requiring separate while out-of-coverage. Other solutions not using installations of the connectivity software. When the native BlackBerry handheld client applications temporarily out-of-coverage, the NOC’s network- will not leverage the proven offline capabilities level retry provides timely delivery of data when designed and optimized by RIM for the BlackBerry. back in a coverage area. Maximum Memory. Consilient2 is the only product
Advanced Security. Consilient2 meets the highest with native BlackBerry handheld client support. security standards set by the U.S. government. Consilient2 does not require bulky third-party
Through the BlackBerry Enterprise Server, Consilient2 applications to be installed on the handheld so delivers secure, FIPS-certified, Triple DES encryption. maximum memory is maintained for e-mail,
By leveraging the Mobile Data Service (MDS) of the contacts and calendar appointments. GroupWise User’s Guide to Mobile Devices 10
Supported Features on Specific Operating Systems
Consilient provides the following features on devices running the RIM operating system:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
Send YY
Receive YY
Reply YY
Reply Using GroupWise E-mail Address YY
Forward YY
Delete YY
Attachments YY
Read Later YY
Mark ‘Read’ YY
Undelete YY
Delete and Empty YY
Filters YY CALENDAR
Accept YY
Reject YY
Delegate NN
Create Appointment YY
Mark Private NN
Decline with Options YY
Read Later YY
Undelete N/A N/A
Delete and Empty YY
Filters N/A N/A
Schedule Others YY
Posted Appointments YY
Reply YY TASK LIST
Available YY
Create YY
Accept N/A N/A
Reject N/A N/A
Forward N/A N/A
Reply N/A N/A
Mark ‘Private’ N/A N/A
Mark ‘Completed’ YY
Decline with Options N/A N/A
Read Later N/A N/A continued on next page GroupWise User’s Guide to Mobile Devices 11
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASK LIST CONTINUED
Mark Read N/A N/A
Undelete N/A N/A
Delete and Empty N/A N/A
Filters N/A N/A
Assign Tasks to Others NN
Posted Tasks N/A N/A ADDRESS BOOK
Searchable YY
Create Contact YY
Delete Contact YY
Sync Changes to GroupWise Mailboxes YY
Contact Information
CONSILIENT
66 Kenmount Rd.
P.O. Box 2172
St. John’s, NL
Canada
A1C 6E6
Tel: (Toll free) 1.866.576.1706
Tel: (International) 1.709.576.1706
Fax: 1.709.576.1986
Web: www.consilient.com
E-mail: [email protected] GroupWise User’s Guide to Mobile Devices 12
Intellisync Corporation Key Features
Intellisync Handheld Edition for Palm, Easy, one-step synchronization. Whether you’re on Pocket PC and Windows CE the road or at your desk, one-step synchronization
Intellisync Handheld Edition* software from with Intellisync Handheld Edition ensures you’ll
Intellisync Corporation keeps you constantly current never be overbooked, out of date or out of touch. with direct, two-way synchronization between E-mail attachment support. Synchronize e-mails your PC and Palm OS or Pocket PC/Windows CE with attachments from your PC to your handheld (including Pocket PC Phone Edition) device. and vice-versa. Palm OS and Pocket PC/Windows Synchronize your ever-changing e-mail, calendar, CE users also have the ability to forward e-mails contacts and tasks with the personal information (including any files attached to the e-mail) to management, contact management and groupware other users. applications on which you depend every day. Advanced e-mail features. Import, export and With its patented Data Synchronization synchronize e-mail messages between your PC and Extensions Technology (DSX Technology ® engine), handheld device. Easily sync information between Intellisync Handheld Edition lets you simultaneously e-mail subfolders, as well as sync and forward synchronize handheld organizer data with Novell your e-mail attachments. GroupWise. And advanced capabilities like intelligent
field mapping, custom filtering and full conflict
resolution offer unparalleled accuracy,
convenience and reliability.
What’s New in Intellisync Handheld Edition?
• Support for Palm OS 5.0 devices.
• E-mail attachment support—Now you have
the ability to synchronize e-mails with
attachments from your PC to your handheld Full conflict resolution and powerful filtering .
and vice-versa. When changes are made to the same record on
• Includes Live Update—When you run your handheld and PC, Intellisync Handheld Edition
Intellisync Handheld Edition’s Live Update, accurately detects and resolves the conflict
you can automatically obtain the latest automatically, or makes changes based on the
software updates. customized controls you’ve selected. GroupWise User’s Guide to Mobile Devices 13
Quickly synchronize even large databases by using filters to select only the information you need updated. Intellisync Handheld Edition saves you time and optimizes space on your handheld device.
Minimum System Requirements
• Palm OS device (including Palm OS 5.0
devices); WinCE, Pocket PC 2000, Pocket PC
2002, Pocket PC for Phones, Pocket PC 2003
• Windows 98/2000 Professional Edition, Complete customization. First choose the Windows NT* 4.0 Workstation SP6, Windows Me, applications you want to synchronize. or Windows XP Professional and Home Version
• 486 PC; 133 MHz Pentium*-compatible PC
for Windows 2000; 150 MHz for Windows Me;
233 MHz for Windows XP
• 30 MB available disk space
• 24 MB RAM for Windows 98; 32 MB RAM for
Windows Me/NT; 64 MB RAM for Windows 2000;
128 MB for Windows XP
Then use advanced capabilities like intelligent • CD-ROM drive field mapping and date range support for • For Palm OS device: HotSync Manager 3.0 or complete control over your information. higher; for Pocket PC Phone Edition:
ActiveSync 3.6; for Pocket PC 2002/2003:
ActiveSync 3.5; for Pocket PC/Windows CE
devices: ActiveSync 3.1 GroupWise User’s Guide to Mobile Devices 14
Supported Features on Specific Operating Systems
Intellisync provides the following features on devices running Palm OS or Windows Mobile operating systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
E-MAIL Send •• Receive •• Reply •• Reply Using GroupWise E-mail Address •• Forward •• Delete •• Attachments Read Later •• Mark ‘Read’ •• Undelete Delete and Empty •• Filters •• CALENDAR
Accept
Reject
Delegate Create Appointment •• Mark Private •• Decline with Options Read Later •• Undelete Delete and Empty •• Filters •• Schedule Others Posted Appointments •• Reply TASK LIST
Available Create •• Accept
Reject
Forward
Reply Mark ‘Private’ •• Mark ‘Completed’ •• Decline with Options Read Later •• continued on next page GroupWise User’s Guide to Mobile Devices 15
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASK LIST CONTINUED Mark Read •• Undelete Delete and Empty •• Filters •• Assign Tasks to Others Posted Tasks •• ADDRESS BOOK Searchable •• Create Contact •• Delete Contact •• Sync Changes to GroupWise Mailboxes ••
Contact Information
Intellisync Corporation
2550 North First Street
Suite #500
San Jose, CA 95131
Phone: 408-321-7650
Fax: 408-321-3886
Intellisync Handheld Edition version 5.3 supports Palm OS 5.0 devices for calendar, contacts and tasks. Devices running Palm OS 5.0 no longer have a standard e-mail client. As such, Intellisync Handheld Edition supports e-mail on Palm OS 5.0 devices using the legacy Palm e-mail client only, and is limited to reading e-mail only (replying to or creating new e-mail does not work on the legacy client running on Palm OS 5.0).
E-mail synchronization is supported for Novell GroupWise. Edits to attachments on the device are not synchronized back to the PC. GroupWise 6.x e-mail Cabinet folder mapping is not supported. E-mail attachment support is not available for GroupWise. Complete e-mail attachment support is available only for Pocket PC/Windows CE devices (Palm OS handhelds can forward attachments, but not create, open, or edit them). GroupWise User’s Guide to Mobile Devices 16
Messaging Architects • Solves the problem of GroupWise
GWAnywhere—Wireless Solutions synchronization, be it offline synchronization, for GroupWise live connect push or online real-time
GWAnywhere 2.0 is a leading, enterprise-class Technical benefits: wireless messaging platform created specifically • Offers GroupWise users a method to access for Novell GroupWise. It is built upon Extended e-mail and other PIM data on mobile devices Systems’ OneBridge Mobile Groupware platform, • Enables companies who want to go mobile which according to Gartner has the most extensive to stay with the Novell platform deployment of wireless messaging servers worldwide. • Server-side solution requires no end-user GWAnywhere 2.0 enables GroupWise users to involvement in the deployment process have anytime, anywhere access to e-mail and
personal information management (PIM) information Features
on virtually any mobile device ( Palm, Pocket PC/ GWAnywhere supports the following features: WinCE, Symbian and SyncML devices) for any wired • Synchronizes PIM data on Palm, Pocket PC, or wireless connection (GPRS, GSM, CDMA/1XRTT, SmartPhone, Windows CE, RIM, SyncML Bluetooth*, WiFi 802.11a/b/g, infrared and cable/ and Symbian OS (formerly known as EPOC) cradle). Since GWAnywhere uses real time push mobile devices with GroupWise technology to automatically update the GroupWise • Synchronizes database data from any ODBC- content on the devices, users are automatically or ADO/OLE DB-compliant DBMS to common notified of new messages, tasks, contacts or databases on the Palm, Pocket PC, Windows appointments on their mobile devices. CE mobile devices and any 32-bit Windows Additionally, the product includes a set of desktop/laptop/server comprehensive tools for centralized configuration, • “Always-on” delivery with Live Connect deployment, security and device management, technology lets users have up-to-date and it is the only to have implemented end-to-end information on the mobile device FIPS 140-2 complaint security. • Manages data and applications on mobile
Benefits devices with backup/restore, installation,
Business benefits: configuration and reporting capabilities
• Provides an enterprise-level solution for • Ensures secure data transfer with encryption
wireless synchronization for GroupWise • Supports any wired or wireless connection,
• Offers a device- and carrier-independent such as infrared, Ethernet, 802.11 and analog
platform or wireless modems GroupWise User’s Guide to Mobile Devices 17
Supported Features on Specific Operating Systems
Messaging Architects provides the following features on devices running either Palm OS, Windows Mobile or
Symbian operating systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
E-MAIL Send •••• Receive •••• Reply •••• Reply Using GroupWise E-mail Address •••• Forward •••• Delete •••• Attachments •••• Read Later •••• Mark ‘Read’ •••• Undelete •••• Delete and Empty •••• Filters •••• CALENDAR
Accept
Reject
Delegate Create Appointment •••• Mark Private •••• Decline with Options Read Later •••• Undelete •••• Delete and Empty •••• Filters •••• Schedule Others •••• Posted Appointments •••• Reply TASK LIST Available •••• Create •••• Accept
Reject
Forward
Reply Mark ‘Private’ •••• Mark ‘Completed’ •••• Decline with Options Read Later •••• continued on next page GroupWise User’s Guide to Mobile Devices 18
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASK LIST CONTINUED Mark Read •••• Undelete •••• Delete and Empty •••• Filters •••• Assign Tasks to Others Posted Tasks •••• ADDRESS BOOK Searchable •••• Create Contact •••• Delete Contact •••• Sync Changes to GroupWise Mailboxes
Contact Information
Messaging Architects
180 Peel Street, Suite 333
Montreal, QC Canada H3C 2G7
Tel: (Toll-free) 1.866.497.0101
Tel: (International) 1.514.392.9220
Fax: 1.514.392.9120
E-mail: [email protected]
Web: http://www.gwtools.com GroupWise User’s Guide to Mobile Devices 19
Nexic Synchronization. The transfer agents will
Nexic Synchronis for GroupWise synchronize GroupWise addresses with the default address book or contacts application on the Nexic Synchronis* for GroupWise offers a rich, handheld device, as well as GroupWise e-mail and robust set of collaboration tools for handheld calendaring items with the native Nexic Synchronis devices. It was designed to include many features Client. Due to the extreme limitations and the specific to GroupWise, like retracting sent messages, lack of GroupWise related features in the assorted GroupWise specific folders and scheduling others default mail, calendar, task and note applications for appointments, tasks or notes. that ship with the devices, the current version of When comparing the features of Nexic Nexic Synchronis will not sync with any default Synchronis to other solutions, it quickly becomes application except the Address Book/Contacts apparent that Nexic Synchronis is the only solution applications. Support for the default mail, calendar, that supports such a wide range of GroupWise task and note applications has been added to features. Most other solutions limit what they the next release for users who want to use support in order to create a base set of features these applications. that work with the common e-mail products.
Nexic Synchronis was never designed to work with Popular GroupWise Client. The popular Nexic
Microsoft Outlook* or Lotus Notes*. It was created Synchronis Client* for GroupWise for Palm and by Nexic engineers who also helped design, test Pocket PC devices is a native application that and support GroupWise while working at Novell. is installed on the handheld device. This client
Without question, we know GroupWise and it shows. gives you a familiar, robust environment to create,
Nexic Synchronis is made up of different send or schedule GroupWise e-mail or calendar components: files on the PC and files on the items. The user interface was designed to look device. For Palm OS devices, the Nexic Synchronis and act like the GroupWise Windows client.
Transfer Agents files on the PC are
Windows DLLs that synchronize
GroupWise data with the handheld device using the host PC’s Palm
Hotsync Manager application. For
Pocket PC devices, the Nexic
Synchronis Transfer Agents on the
PC are Windows applications that synchronize GroupWise data with the handheld device using the host PC’s
ActiveSync connection to the device. GroupWise User’s Guide to Mobile Devices 20
Key Features Nexic Synchronis synchronizes GroupWise
Nexic Synchronis transfer agents provide extensive mail, appointments, tasks, notes and addresses.
control over identifying the data to synchronize. The available options change depending on the
Out of the box, Nexic Synchronis can synchronize type of GroupWise record being synchronized.
records without any user intervention. For specific For example, with address and contact records,
needs, you can transfer items within date ranges, you can specify the handheld address book or
items in selected GroupWise folders, items with category to associate with the GroupWise address
specific categories, or you can even specify to books. For mail, appointments, tasks and notes,
synchronize just the selected addresses from the you can specify specific folders to sync, date ranges,
GroupWise Windows Address Book dialog. item status and many other search criteria to
identify records to transfer. Calendar items from Powerful Options proxy accounts can also be synchronized to create Displaying items in a list for confirmation is useful a true multi-user calendar view. only if you can interact with the list, or decide
you want to cancel the operation. Nexic goes a GroupWise Features and Functionality on the Device step further than most sync products in that when The Nexic Synchronis Client interface was designed it displays a list of items that are about to be to use GroupWise icons, dialogs, message prompts synchronized, each item in the list has a check and terminology wherever possible. Menu items box associated with it. You can review the list of are also arranged in similar locations as they are potential items and uncheck the items that may in the GroupWise Windows client. Maintaining have inadvertently been included in the query familiarity with the GroupWise Windows client results. You can even cancel the sync if you was a top priority. The primary design goal was to desire. Giving you the final say regarding what have a user who was familiar with the GroupWise data is to be synchronized was a primary design Windows client be able to use the Nexic Synchronis goal for Nexic Synchronis. Client without any formal training. The fact that
the majority of Nexic employees worked on
GroupWise at Novell is evident in the design
and user interface of Nexic Synchronis.
If you’re familiar with the GroupWise remote
mode concepts, then you already understand how
the Nexic Synchronis Client works. When you
delete an item, you have the option to delete it
from the handheld database, the online mailbox
or both. You can also retract deleted items that GroupWise User’s Guide to Mobile Devices 21
have not been opened prior to the next time the the GroupWise client features, most all of the
Nexic Synchronis Client is synchronized. Items can features mirror their GroupWise client counterpart. be created as posted or sent items. Appointments, Supported Features on Specific tasks and notes can be accepted or declined. You Operating Systems can mark items as private, unread or completed, Nexic provides the following features on devices and all items can be forwarded to other recipients. running Palm OS or Windows Mobile operating
Since Synchronis has a one-to-one relationship with systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
NATIVE GROUPWISE CLIENT Mail and Calendar items in •• one application Same GroupWise menus •• Same GroupWise features •• Same GroupWise icons •• Same GroupWise dialogs •• Same GroupWise folders •• Same GroupWise concepts •• Familiar GroupWise look and feel— •• minimal training Multi-user Calendar view • E-MAIL Send •• CC •• BC •• Receive •• Reply •• Reply Using GroupWise E-mail •• Address Forward •• Retract Sent Messages •• Delete •• Undelete •• Delete and Empty •• Empty Trash •• Attachments Read Later •• Mark ‘Read’ •• Mark Private •• GroupWise Personal Folders •• GroupWise System Folders •• Filters •• continued on next page GroupWise User’s Guide to Mobile Devices 22
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
APPOINTMENTS Accept •• Decline •• Decline with Options •• Delegate •• Assign Alarms •• Alarm Notification on Device •• Clear or Delay Alarm Notification •• Create Appointment •• Multi-day Appointments •• Schedule Others for Appointments •• CC •• BC •• Posted Appointments •• Reply •• Reply Using GroupWise E-mail Address •• Forward •• Retract Sent Appointments •• Delete •• Undelete •• Delete and Empty •• Empty Trash •• Read Later •• Mark ‘Read’ •• Mark Private •• Filters •• TASKS Accept •• Decline •• Decline with Options •• Delegate •• Create Tasks •• Assign Due Date •• Mark Tasks Completed •• Schedule Others for Tasks •• CC •• BC •• Posted Tasks •• Reply •• Reply Using GroupWise E-mail Address •• Forward •• Retract Sent Tasks •• continued on next page GroupWise User’s Guide to Mobile Devices 23
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASKS CONTINUED Delete •• Undelete •• Delete and Empty •• Empty Trash •• Read Later •• Mark ‘Read’ •• Mark Private •• Filters •• NOTES Accept •• Decline •• Decline with Options •• Delegate •• Create Notes •• Assign Due Date •• Send Notes to Others •• CC •• BC •• Posted Notes •• Reply •• Reply Using GroupWise E-mail Address •• Forward •• Retract Sent Notes •• Delete •• Undelete •• Delete and Empty •• Empty Trash •• Read Later •• Mark ‘Read’ •• Mark Private •• Filters •• ADDRESS BOOK Searchable •• Create Contacts •• Delete Contacts •• Sync Changes to GroupWise Mailboxes •• Automatically Create Address Books •• Eliminate Duplicate Address Records •• Address Book Maintenance Features •• Map GroupWise Contact Fields to •• Device Fields continued on next page GroupWise User’s Guide to Mobile Devices 24
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
ADDRESS BOOK CONTINUED Map New GroupWise 6.5 Contact •• Fields to Device Fields Map GroupWise Custom Fields to •• Device Fields Select Contacts to Sync from •• GroupWise Address Books Sync Personal Address Books •• Sync System Address Book •• Enhanced Conflict Resolution ••
Synchronis 6.1 System Requirements Contact Information
• Minimum recommended device memory: Nexic, Inc.
8 MB RAM 635 East Technology Ave.
• Minimum device storage space: 500 KB Orem, Utah 84097
• Minimum PC hard disk space: 3 MB USA
• Windows versions: 98/NT4 SP4 or later/ Tel: 1.801.434.4717
2000/XP Fax: 1.801.434.4719
• Hotsync Manager version: 3.5 or later E-mail: [email protected]
• ActiveSync 3.5 or later Web: http://www.nexic.com/
• GroupWise versions: 5.5/Enhancement Pack
SP4, 6.0, 6.5 and later GroupWise User’s Guide to Mobile Devices 25
Notify Technology Overview
The NotifyLink* Solution The NotifyLink for GroupWise solution is based
Organizations that use Novell GroupWise continue on a client-server architecture composed of the to seek a single solution for enterprise mobile NotifyLink Enterprise server and the NotifyLink device synchronization of e-mail, calendar, device clients. The NotifyLink Enterprise Server contact and task information. Notify Technology involves the installation of a Database component, has enhanced its NotifyLink Enterprise solution a Web component and a Messaging component. for GroupWise to handle both wireless and wired All three components may be installed to the same mobile devices. The NotifyLink Enterprise Edition server, or each component can be installed to a for GroupWise provides secure, synchronized separate server allowing NotifyLink to function in access and management of e-mail, calendar, a more distributed environment, which offers a contacts and tasks on wired or wireless devices more flexible choice when selecting the system based on Palm, Windows Mobile or BlackBerry architecture for use by the organization. operating systems. The NotifyLink solution is ideal for companies
If you have a wireless device, the NotifyLink whose employees include mobile professionals solution provides support for a variety of wireless who need real-time synchronization of their networks including cellular and 802.11x. If you existing e-mail to any variety of supported mobile use a wired device, the NotifyLink solution offers devices. With the NotifyLink solution, you can read, network-based synchronization that lets you compose, reply, forward, mark as read and delete synchronize your handheld device independent of e-mail messages from your handheld device. your desktop’s location. Notify has designed the Mobile and Wired E-mail Synchronization. The NotifyLink solution for IT organizations that require NotifyLink solution provides you with an “automatic” centralized management and support for their synchronization of e-mails sent to your Novell mobile users’ needs. With the NotifyLink Enterprise GroupWise mailbox. Edition for GroupWise, organizations can easily support their growing mobile workforce while E-mail Reconciliation. E-mails are synchronized to providing a migration path from wired to wireless your mobile device. Any e-mail sent to the device device usage. must meet any filter criteria specified either by
Notify’s vision for the Mobile PDA environment you or based on global criteria established by also includes product features such as: Attachments, the IT staff. All originated e-mail from the mobile
GroupWise Trusted Applications support, integration device will be synchronized with your desktop with Novell’s eDirectory for GroupWise, support for “Sent” file. Any e-mails forwarded and replied to
GroupWise on Linux* and Apache HTTP servers from the mobile device will also be synchronized running on Windows and Linux. with your desktop “Sent” folder. If you delete an GroupWise User’s Guide to Mobile Devices 26
e-mail on the mobile device, that e-mail will be configurable user notification regarding
placed in the “Trash” folder on your desktop. information about the number, names and sizes
Notify offers you additional desktop of the attachments. This information is made
synchronization to the mobile device with the available as part of the e-mail displayed on the
“mark as read” function initiated from the device. mobile device. NotifyLink can also forward an
If you read the e-mail on the mobile device, attachment to any other e-mail user. NotifyLink marks the e-mail as read on your Mobile Calendar, Contacts and Tasks. NotifyLink desktop. NotifyLink Enterprise Edition provides provides bi-directional mobile synchronization of e-mail users with a platform-specific smart client, your Calendar, Contacts and Tasks. Whether the which is initially loaded on the mobile device. information is entered on your mobile device or The NotifyLink smart client provides you with the your desktop, the information will be transmitted, same e-mail folders you’re familiar with on the keeping personal calendars continually up to date at desktop client: Inbox, Sent Folder, Draft Folder, both the server level and the mobile-device level. Out Box, Trash folder. E-mails are sent from your NotifyLink synchronization is activated by account to the mobile device. Once the e-mails are performing an initial sync on the mobile device. on the mobile device, you can open and read them,
then perform any number of operations including This initiates the loading of the device’s calendar,
replying, forwarding and even deleting them. contacts and tasks with your existing desktop information. From this point forward, you need Message Filtering. NotifyLink supports a robust not worry about keeping your calendar, contacts set of filters that can be controlled by the and tasks synchronized with your mobile device. administrator or by you. The filter engine supports Meeting invitations are also supported both to a robust set of rules and conditions to control and from the mobile device. You can accept the flow of messages sent to the mobile device. or decline meeting invitations and initiate a NotifyLink also supports the use of multiple filters. meeting request from the mobile device. Attachment Support. NotifyLink supports NotifyLink Enterprise Edition uses the native attachment download and upload for Palm, calendar, contact and tasks applications on the Pocket PC and BlackBerry mobile devices. On the various supported mobile devices. Palm and Pocket PC devices, attachments are
downloaded to the device in their native file Encryption and Key Management. NotifyLink
format where they can be read or edited by supports both Triple DES and the latest Advanced
either native or third-party applications. On the Encryption Standard (AES). AES is a Federal
BlackBerry Java devices, the files are sent in a Information Processing Standard (FIPS), specifically,
format where they can be viewed and edited from FIPS Publication 197, that specifies a cryptographic
the BlackBerry device. NotifyLink provides algorithm for use by U.S. Government organizations GroupWise User’s Guide to Mobile Devices 27
to protect sensitive, unclassified information. algorithm on most systems. Triple DES takes three
The AES key size: 192 and 256 bits. In decimal 64-bit keys, for an overall key length of 192 bits. terms, this means that there are approximately: Supported Features on Specific 6.2 x 1057 possible 192-bit keys. Many security Operating Systems systems will almost certainly use both Triple DES Notify Technology provides the following features and AES for at least the next five years. After on devices running either Palm OS, Windows that, AES may supplant Triple DES as the default Mobile or RIM operating systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
E-MAIL Send ••••• Originate ••••• Support for CC and BCC ••••• Receive ••••• Reply ••••• Reply Using GroupWise E-mail Address ••••• Forward ••••• Delete ••••• Attachments ••••• Attachment View and Edit ••••• Read Later ••••• Mark ‘Read’ ••••• Undelete ••••• Delete and Empty ••••• Filters ••••• CALENDAR Accept ••••• Reject ••••• Delegate •• Create Appointment ••••• Create Recurring Appointments ••••• Mark Private
Decline with Options Read Later ••••• Undelete ••••• Delete and Empty
Filters Schedule Others ••••• Posted Appointments Reply ••••• continued on next page GroupWise User’s Guide to Mobile Devices 28
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASK LIST
Available Create ••••• Accept
Reject
Forward
Reply
Mark ‘Private’ Mark ‘Completed’ ••••• Decline with Options Read Later ••••• Mark Read Undelete ••••• Delete and Empty
Filters
Assign Tasks to Others
Posted Tasks ADDRESS BOOK Searchable ••••• Create Contact ••••• Delete Contact ••••• Sync Changes to GroupWise Mailboxes •••••
Contact Information Notify Technology Corporation Northeast Central
Notify Technology Corporation West Contact: Heath Birkendahl
Contact: Tim Mausling Inside Sales Manager
Inside Sales Manager 1054 South De Anza Blvd., Suite 105
1054 South De Anza Blvd., Suite 105 San Jose, CA 95129 San Jose, CA 95129 Main: 408.777.7934 Main: 408.777.7917 Fax: 408.996.7405 Fax: 408.996.7405 Notify Technology Corporation Northeast Notify Technology Corporation Midwest Contact: J. Scott Walker Contact: Jamie Long Inside Sales Manager Inside Sales Manager 1054 South De Anza Blvd., Suite 105 1054 South De Anza Blvd., Suite 105
San Jose, CA 95129 San Jose, CA 95129
Main: 408.777.7925 Main: 408.777.7923
Fax: 408.996.7405 Fax: 408.996.7405
continued on next page GroupWise User’s Guide to Mobile Devices 29
Notify Technology Corporation South Atlantic
Contact: Don Lamure
Inside Sales Manager
1054 South De Anza Blvd., Suite 105
San Jose, CA 95129
Main: 408.777.7926
Fax: 408.996.7405 GroupWise User’s Guide to Mobile Devices 30
Omni Technology Solutions, Inc. login, and access their mail and the fact that this
GWmobile software from Omni Technology option is only available when there is good radio
Solutions Inc. (Omni) is a leading wireless solution coverage. Users who need access to their GroupWise
for Novell “native” GroupWise access on RIM information usually find it unsatisfactory over time
BlackBerry devices. GWmobile supports all that they can’t work in “disconnected mode.”
BlackBerry handhelds. Three Primary Components of There are several differences between GWMobile Service
GWmobile and the other options in the marketplace. The major components of the GWmobile service are
For example, GWmobile eliminates the need for the GWmobile Proxy Server, the GWmobile client
a BlackBerry Enterprise Server (BES) or Microsoft and the HTTP gateway. The GWmobile Proxy Server
Exchange/Lotus Notes server to act as a gateway connects directly to your GroupWise system using
to GroupWise. Other “synchronization” options in IP connectivity or DNS name. By talking directly
the market require that you set up a server to act to GroupWise, GWmobile saves users money in
as an IMAP or POP3 relay agent. The biggest licensing, administration and infrastructure costs
difference with these implementations is the (and security concerns) that would otherwise
limitations of trying to use IMAP or POP3. To the be associated with implementing a BES and
best of our knowledge, neither of these options Exchange/Notes gateway server.
provides a full GroupWise experience. They are The GWmobile Client is a separate program
not able to provide satisfactory synchronization that gets installed on the BlackBerry. It is in the
of individual folders, calendars, alarms, tasks, GWmobile client that you access your e-mail, folders,
etc. A large number of GroupWise systems do calendar, tasks, etc. The HTTP gateway transfers
not have IMAP or POP3 enabled on their servers, messages to the RIM Data Center (NOC) which,
so there is also the question of configuration. in turn, forwards the messages to the appropriate
One option that many people are unaware service provider for wireless “Over the Air” delivery
of is the built-in Wireless Access Protocol (WAP) and synchronization to the BlackBerry handhelds.
support for GroupWise. Many of our customers GWmobile takes advantage of full native
started out using their BlackBerry devices by GroupWise encryption on the GWmobile Proxy
installing WAP support for their WebAccess Server and uses 256-bit AES (Advanced Encryption
service. This allows people to login and access Standard) on the handheld device. This is a
GroupWise using the BlackBerry Internet browser significant step above TripleDES or SSL encryption
through WebAccess and have GroupWise deliver used by other vendors. From a functional
their mail to the small form factor available on perspective, another major difference is how
the BlackBerry. Frustrations with this option we use the GroupWise object APIs for requesting
include the amount of time it takes to connect, and working with data from your GroupWise GroupWise User’s Guide to Mobile Devices 31
system. What this means to an end user is a more to be alerted by the BlackBerry prior to an
“native” GroupWise experience on the BlackBerry. appointment time.
In particular, users are able to see work with their With GWMobile, you enjoy completely wireless individual GroupWise mail folders in the same way synchronization and a “native” GroupWise client they work with e-mail on their computer. Messages, experience on the BlackBerry. There’s no BlackBerry calendar entries, reminders and contacts are Enterprise Server (BES) software, no Microsoft available on the BlackBerry and are organized Exchange gateway, no Lotus Notes Gateway, the same way they are on a regular workstation no additional licensing fees and no administration client. Tasks are synchronized using the cradle- or security concerns when dealing with other synch method. Any changes to the user’s GroupWise messaging software required for other GWmobile implementations. account (for the selected folders) are synchronized wirelessly to the GroupWise system and vice versa. Supported Features on Specific Another advantage of using the GroupWise Operating Systems
APIs is that appointment alarms can be delivered Omni provides the following features on devices along with calendar entries. This allows the user running the RIM operating system:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
Send YY
Receive YY
Reply YY
Reply Using GroupWise E-mail Address YY
Forward YY
Delete YY
Attachments YY
Read Later YY
Mark ‘Read’ YY
Undelete NN
Delete and Empty NN
Filters YY CALENDAR
Accept YY
Reject YY
Delegate YY
Create Appointment YY
Mark Private NN
Decline with Options NN
Read Later YY
Undelete NN continued on next page GroupWise User’s Guide to Mobile Devices 32
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
CALENDAR CONTINUED
Delete and Empty NN
Filters YY
Schedule Others NN
Posted Appointments YY
Reply YY TASK LIST
Available v3.4 v3.4
Create v3.4 v3.4
Accept v3.4 v3.4
Reject v3.4 v3.4
Forward v3.4 v3.4
Reply v3.4 v3.4
Mark ‘Private’ v3.4 v3.4
Mark ‘Completed’ v3.4 v3.4
Decline with Options v3.4 v3.4
Read Later v3.4 v3.4
Mark Read v3.4 v3.4
Undelete v3.4 v3.4
Delete and Empty v3.4 v3.4
Filters v3.4 v3.4
Assign Tasks to Others v3.4 v3.4
Posted Tasks v3.4 v3.4 ADDRESS BOOK
Searchable NN
Create Contact YY
Delete Contact YY
Sync Changes to GroupWise Mailboxes YY
Contact Information Omni Technology Solutions Inc.
Omni offers clients and Novell partners a broad #400 Bell Tower
selection of proven enhancements built on our 10104-103 Avenue
reputation as a client-focused company. We are Edmonton, Alberta
committed to ensuring that the solutions and Canada T5J 0H8
products you implement are the right choice for Tel: 1.780.423.4200
your business and technology needs. Whether you Fax: 1.780.423.4711
are looking for minor pain relief or major solutions, www.omni-ts.com
we help you leverage your existing Novell
technology investment. GroupWise User’s Guide to Mobile Devices 33
Quartz Development your Pocket PC-based handheld with Novell
Quartz Development aims to offer proven synchroni- GroupWise. Application data can be synchronized zation software for Novell GroupWise. PortaMail was in either or both directions. PortaMail requires first developed to synchronize a Pocket PC handheld few system resources and the data synchronization to GroupWise, and then SmartSYNC was released for speed between the device and GroupWise is very the Palm platforms. Both PortaMail and SmartSYNC fast. You can synchronize using a local post office account, online account or cached account. have similar features, yet there are also differences Microsoft ActiveSync must be installed. Microsoft due to limitations of the respective handheld Outlook is not required to synchronize. PortaMail devices. A remote synchronization solution is works with Microsoft Windows 98SE and above. planned for future release. A new version of PortaMail specific to GroupWise
PortaMail Overview 6.5 that will include PortaMail for SmartPhone is
PortaMail is a complete solution for synchronizing in development.
COMPONENT FEATURES PortaMail Features
Contacts Category/Address Book mappings: Map the categories on your device to the address books within Novell GroupWise.
Filters: Synchronize using Home, Work or Other addresses for non-organizational records.
Calendar Filters: 1. Synchronize based on a sync window. This allows you to control the amount of data to be kept up to date and effectively controls the amount of data that stays on your handheld device. 2. Synchronize based on the privacy flag. 3. Synchronize meeting attendees (all devices).
Logging: Get notified when a double modify occurs.
Reminder Notes Filters: 1. Synchronize based on a sync window. This allows you to control the amount of data to be kept up to date and effectively controls the amount of data that stays on your handheld device. 2. Synchronize based on the privacy flag. 3. Decide how notes are displayed after synchronization: Free, Busy, Tentative or Out Of Office. 4. Synchronize meeting attendees (not PPC2000 devices, Pocket Outlook bug). Logging: Get notified when a double modify occurs.
Task List Filters: 1. Synchronize based on a sync window. This allows you to control the amount of data to be kept up to date and effectively controls the amount of data that stays on your handheld device. 2. Synchronize based on the privacy flag.
Logging: Get notified when a double modify occurs.
E-mail Folder Mapping: Select the actual mailboxes you want to synchronize.
Filters: 1. Synchronize based on the read/unread flag. 2. Synchronize based on the number of days in the past. 3. Include or ignore desktop attachments. 4. Delete from GroupWise when deleted from the device. 5. Synchronize sent items. GroupWise User’s Guide to Mobile Devices 34
SmartSYNC Overview account, online account or cached account.
SmartSYNC is a complete solution for synchronizing You must have Palm Desktop installed. SmartSYNC
Palm OS-based devices with Novell GroupWise. works with Microsoft Windows 98SE and above.
Application data can be synchronized in either or A new version of SmartSYNC that will synchronize
both directions. SmartSYNC requires few system between the Palm, GroupWise and Palm Desktop
resources and the data synchronization speed will be released shortly, and a new version of
between the device and GroupWise is very fast. SmartSYNC specific to GroupWise 6.5, Palm OS
You may synchronize using a local post office Garnet and Palm OS Cobalt is in development.
SmartSYNC Features COMPONENT FEATURES
Address Book Category/Address Book mappings: Map the categories on your device to the address books within Novell GroupWise.
Logging: Get notified when a double modify occurs (through the HotSync log file).
Date Book Filters: 1. Synchronize based on a sync window. This allows you to control the amount of data to be kept up to date and effectively controls the amount of data that stays on your handheld device. 2. Synchronize based on the privacy flag.
Logging: Get notified when a double modify occurs (through the HotSync log file).
Reminder Notes Filters: 1. Synchronize based on a sync window. This allows you to control the amount of data to be kept up to date and effectively controls the amount of data that stays on your handheld device. 2. Synchronize based on the privacy flag.
Logging: Get notified when a double modify occurs (through the HotSync log file).
To-Do List Filters: Synchronize based on the privacy flag.
Logging: Get notified when a double modify occurs (through the HotSync log file).
E-mail Folder Mapping: Select the actual mailboxes you want to synchronize.
Filters: 1. Synchronize based on the read/unread flag. 2. Synchronize based on the number of days in the past. 3. Synchronize based on priority.
Logging: Get notified when a double modify occurs (through the HotSync log file). GroupWise User’s Guide to Mobile Devices 35
PortaMail for SmartPhone easier for larger corporations to purchase
PortaMail for SmartPhone is Quartz Development’s and register the software solutions across a newest application, which lets you synchronize TCP/IP-enabled network. Administrators may your MS SmartPhone2002/2003 with GroupWise register the client software remotely on a user’s in a similar manner to PortaMail. All the same PC, with the ability to move the license around features you expect from PortaMail are in PortaMail at any time should it no longer be needed on a for SmartPhone except for e-mail attachments, specific machine. which will be added later. Supported Features on Specific Operating Systems PortaMail Enterprise Manager and SmartSYNC Enterprise Manager Quartz Development provides the following
These two applications act as license managers features on devices running Palm OS or Windows for their respective clients. They make it Mobile operating systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
E-MAIL Send ••• Receive ••• Reply ••• Reply Using GroupWise E-mail Address
Forward Delete ••• Attachments • Will be added later
Read Later Mark ‘Read’ ••• Undelete Delete and Empty ••• Filters ••• Sync Sent Items • Will be added later CALENDAR
Accept Reject (Delete to Decline) •• Delegate Assign Alarms ••• Alarm Notification on Device ••• Clear or Delay Alarm Notification ••• Create Appointment ••• Mark Private ••• Decline with Options continued on next page GroupWise User’s Guide to Mobile Devices 36
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
CALENDAR CONTINUED
Read Later
Undelete
Delete and Empty Filters ••• Schedule Others •• Posted Appointments •• Reply TASK LIST Available ••• Create ••• Accept
Reject
Forward
Reply Mark ‘Private’ ••• Mark ‘Completed’ ••• Decline with Options
Read Later
Mark Read
Undelete Delete and Empty ••• Filters ••• Assign Tasks to Others
Posted Tasks ADDRESS BOOK
Searchable Create Contact ••• Delete Contact ••• Sync Personal Address Books ••• Sync System Address Books ••• Sync Changes to GroupWise Mailboxes •••
Contact Information
Quartz Development
3 Weld Avenue
Cessnock
NSW
Australia 2325
Tel: +61 2 4991 2580 GroupWise User’s Guide to Mobile Devices 37
Toffa International Limited SyncML as Open Standard
Each vendor offering synchronization solutions for Toffa’s SyncWiseEnterprise is a SyncML compliant
Novell GroupWise has chosen a different approach. server. SyncML is the open standard that drives
While some vendors work to provide the best data mobility by establishing a common language possible solution for one or two particular mobile for communications between devices, applications device(s), others have tackled interfaces to and networks. The foundation of the SyncML open difficult architectures such as the Blackberry. standard ensures a consistent set of data that is
Toffa’s approach has been to provide a single always available on any device or application, solution that allows a customer to serve as wide any time, regardless of connectivity, be this cradle- a variety of devices as possible with just one based or over-the-air. In short, if a user’s mobile product. Using our SyncWiseEnterprise, you can device can see the SyncWiseEnterprise server over IP, it can synchronize the GroupWise data. synchronize your GroupWise data to a broad SyncWiseEnterprise synchronizes the GroupWise spectrum of heterogenous devices. These encompass data to the device’s native applications. This allows the obvious PalmOS and PocketPC platforms as you to access data when a connection to GroupWise well as legacy devices such as very old cellphones is unavailable (such as in a subway, on a plane, and esoteric links to vertical products. etc.) and also provides full integration with the For example, SIMBIT, based in Ottawa, Canada, device’s other native applications. For example, has developed a SyncML client that synchronizes a telephone number stored in a GroupWise address the address list stored on a cell phone SIM card. book and synchronized to a PalmOne Treo can be Using SyncWiseEnterprise, this information can used to initiate the telephone call. be shared with a GroupWise address book. As for esoteric links to vertical products, a SyncML client Toffa SyncWiseEnterprise Capabilities
™ is available for the GoldMine Contact Management • Built on open standards—SyncML application enabling the sharing of e-mail, • Synchronize over-the-air or via cradle calendar and address information between • Sync with more devices than any other
Goldmine’s rich data store and—when combined solution—currently 121 devices with SyncWiseEnterprise—GroupWise. You only have • Sync to any future device supporting the to deploy one server in order to reach this plethora SyncML open standard of devices. The depth of the synchronization • Designed specifically for GroupWise experience on each device is limited only by the • Sync to GroupWise in native language individual capabilities of the device itself. Toffa is • No additional software needed for the vast also actively working to incorporate Blackberry to majority of devices this ever-growing supported device list. • Centralized administration GroupWise User’s Guide to Mobile Devices 38
Supported Features on Specific Operating Systems
Toffa International provides the following features on devices running either Palm OS, Windows Mobile or
Symbian operating systems:
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
E-MAIL Send •••• Receive •••• Reply •••• Reply Using GroupWise E-mail Address •••• Forward Delete •••• Attachments •• • Read Later Mark ‘Read’ •••• Undelete Delete and Empty •••• Filters •••• CALENDAR
Accept
Reject
Delegate Assign Alarms •••• Alarm Notification on Device •••• Clear or Delay Alarm Notification •••• Create Appointment •••• Mark Private •••• Decline with Options
Read Later
Undelete Delete and Empty •••• Filters •••• Schedule Others Posted Appointments •••• Reply •••• Sync with GroupWise in Native •••• Language TASK LIST Available •••• Create •••• Accept
Reject Forward •••• continued on next page GroupWise User’s Guide to Mobile Devices 39
PALM OS WINDOWS MOBILE RIM SYMBIAN
SMART- 8XX PDAS PHONES 9XX NEWER
TASK LIST CONTINUED Reply •••• Mark ‘Private’ •••• Mark ‘Completed’ •••• Decline with Options
Read Later Mark Read •••• Undelete Delete and Empty •••• Filters •••• Assign Tasks to Others •••• Posted Tasks •••• Sync with GroupWise in Native •••• Language NOTES Available •••• Create •••• Accept
Reject Forward •••• Reply •••• Mark ‘Private’ •••• Decline with Options
Read Later Mark Read •••• Undelete Delete and Empty •••• Filters •••• Sync with GroupWise in Native •••• Language ADDRESS BOOK Searchable •••• Create Contact •••• Delete Contact •••• Sync Changes to GroupWise Mailboxes •••• Sync Personal Address Books •••• Sync System Address Books •••• Sync ReadOnly Address Books •••• Sync with GroupWise in Native •••• Language GroupWise User’s Guide to Mobile Devices 40
Contact Information
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