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Frontier Communications of Rochester, Inc Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 1 CATALOG FRONTIER COMMUNICATIONS OF ROCHESTER, INC. COMPETITIVE LOCAL EXCHANGE CARRIER (CLEC) LOCAL SERVICE CATALOG APPLICABLE IN ALL TERRITORY SERVED BY THIS COMPANY IN THE COUNTIES OF: ALLEGANY ORLEANS GENESEE STEUBEN LIVINGSTON WAYNE MONROE WYOMING ONTARIO YATES Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 2 CATALOG CONTACTING THE COMPANY WITH A COMPLAINT In the case of a dispute between the Customer and the Company, please contact the Company by phone, email or mail. • Email: [email protected] or, • By Phone: Customer Service 1-800-426-6404 Consumer Relations Line or, • By Mail: Frontier Communications Attn: Consumer Relations P. O. Box 5166 Tampa, FL 33675 CONTACTING THE PUBLIC SERVICE COMMISSION In the case of a dispute between the Customer and the Company which cannot be resolved with mutual satisfaction, the Customer may file a complaint by contacting the New York DPS by phone, online or by mail. • Online: http://www.dps.ny.gov/complaints or, • By Phone: Helpline (for complaints/inquiries): 1-800-342-3377 for Continental United States (M-F 8:30 am – 4:00 pm): or, 1-800-662-1220 for Hearing/Speech Impaired: TDD or, 518-472-8502 for fax • By Mail: NYS Department of Public Service Office of Consumer Services, 4th Floor 3 Empire State Plaza Albany, NY 12223-1350 Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 3 CATALOG TABLE OF CONTENTS Section Description 1 TITLE CONTACTING THE COMPANY WITH A COMPLAINT CONTACTING THE PUBLIC SERVICE COMMISSION TABLE OF CONTENTS EXPLANATION OF SYMBOLS REFERENCES TO P.S.C. NO. 2 - TELEPHONE TARIFF EXPLANATION OF TERMS 2 GENERAL RULES AND REGULATIONS A. Applications of Rates and Charges 1. Application Form 2. Business and Work@Home Rates 3. Flat Rate Service and Message Rate Service on Same Premises 4. Power Supply 5. Special Charges B. Use of Service and Facilities 1. Use of Service 2. Sharing Service 3. Use and Ownership of Directories 4. Use of Service- Equipment Attachment 5. Accessories C. Obligation of The Company D. Liability 1. Liability of Customer for Loss or Damage to Equipment 2. Liability of the Company for Service Interruptions, Errors, etc. 3. Indemnification by Customer E. Telephone Number Changes F. Access to Customer’s Property Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 4 CATALOG TABLE OF CONTENTS Section Description 2 GENERAL RULES AND REGULATIONS (Cont’d) G. Minimum Charges 1. General 2. Cancellation or Change of Application Prior to Establishment of Service 3. Service at Season Rates – Grandfathered as of June 1, 2020 4. Charges Based on Period of Actual Service H. Payments, Deposit, Termination 1. Advance Payment 2. Deposits 3. Responsibility for Local and Toll Message Charges 4. Payment of Charges 5. Suspension or Termination of Service for Non-Payment of Bills 6. Deferred Payment Agreements 7. Adjusted Payment Schedule 8. Verification of Non-Payment 9. Disputed Bills 10. Other Reasons for Terminating Service 11. Back Billing 12. Termination by Notice 13. Variable Term Payment Plan I. Order of Precedence During Period of Facility Shortages J. Special Credit Card for Blind and Disabled Persons K. End User Access Service L. Service and Promotional Trials M. Individual Case Billing Arrangements N. Schools and Libraries Discount Program Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 5 CATALOG TABLE OF CONTENTS Section Description 3 CUSTOM CALLING SERVICE A. Custom Calling Features 1. General 2. Rates and Charges 3. Regulations 4. Rearrangements and Changes B. Custom Calling Local Area Signaling Service (CLASS) 1. General 2. Regulations 3. Limitations of Liability 4. Rates and Charges 5. Rearrangements and Changes C. Virtual Telephone Service (VTS) - Remote Call Forwarding (RCF) 4 SERVICE CHARGES AND CONSTRUCTION CHARGES A. Premium Installation Service B. Construction Charges 1. Construction Charges specified in this Section 2. Construction Along Public Highways 3. Pole Line Construction on Private Property 4. Underground Construction 5. Changes and Relocation of Facilities 6. Cable and Pair Information Charge Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 6 CATALOG TABLE OF CONTENTS Section Description 5 MISCELLANEOUS SERVICES A. Blocking Service B. Call Handling C. Message Waiting Indication Service D. Hotline Service E. Audio Teleconferencing Service (ATS) F. Directory Listings G. Telecommunications Service Priority (TSP) H. Critical Facilities Administration Service I. Promotions J. Installation Service Incentive and Rebate Plan K. High Volume Commission Plan (HVCP) L. Billing Name and Address (BNA) Service M. Busy Study of Traffic 6 Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) Service A. Integrated Services Digital Network (ISDN) Service B. Primary Rate Interface (PRI) Service C. Bundled Integrated Services Digital Network (ISDN) Products 7 SEMI-PUBLIC AND COIN ACCESS LINE SERVICE A. Semi-Public Service B. Coin Access Line Service 8 PRIVATE BRANCH EXCHANGE (PBX) AND DIRECT INWARD DIALING (DID) Service A. Private Branch Exchange (PBX) Service B. Automatically Identified Outward Dialing (AIOD) C. Automatic Route Selection D. Magnetic Tape Charges E. Direct Inward Dialing (DID) Service F. Digital Direct Inward Dialing (DID) Service G. Simplified Message Service Interface H. Station Message Detail Recording (SMDR) Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 7 CATALOG TABLE OF CONTENTS Section Description 9 CENTREX SERVICE A. Centrex Service B. Centrex Office Suite Service C. Centrex Management System (CMS) D. Student Centrex Service E. Centrex Music on Hold (CMOH) 10 SUPPLEMENTAL STATION EQUIPMENT A. Make Busy Arrangement B. Specialized Telecommunications Equipment for Hearing or Speech Impaired Customers 11 LEASED CHANNELS A. General B. Regulations C. Rates and Charges D. Voice Channels for use with Customer Owned and Maintained Equipment E. Leased Channels for Data Transmission F. Low Speed Digital Service G. Advanced Private Line User Service (APLUS) H. Fractional T1 Private Line User Service (FPLUS) I. T1 Private Line User Service (TPLUS) J. Digiline Service K. Optical 45 Megabits per Second Service 12 ANNOUNCEMENT SERVICE A. Recorded Announcement Service – Telephone Corp. Sponsored B. Interactive Information Network Service Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 8 CATALOG TABLE OF CONTENTS Section Description 13 INTERCONNECTION A. General B. Regulations C. Methods of Interconnecting D. Rates and Charges 14 BUNDLED SERVICES A. ABC Solutions B. Packaged Projects C. Bundled Usage Pricing Plan D - P. Bundled Services 15 SERVICES RESOLD IN OGDEN TELEPHONE COMPANY d/b/a/ FRONTIER OGDEN TELEPHONE COMPANY TERRITORY A. Flat Rate MB Line B. Flat Rate PBX Services C. DID Analog Trunk D. Flat Rate Features DID/DOD T1 E. Flat Rate PRI T1 F. Features Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 9 CATALOG EXPLANATION OF SYMBOLS (C) - To signify changed regulation (D) - To signify discontinued rate or regulation (I) - To signify increase (M) - To signify matter relocated without change (N) - To signify new rate or regulation (R) - To signify reduction (T) - To signify change in text but no change in rate or regulation Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 10 CATALOG REFERENCES TO P.S.C. NO. 2 - TELEPHONE TARIFF The following services may be found in the Frontier Communications of Rochester, Inc., P.S.C. No. 2 – Telephone Tariff on Frontier’s website at: http://carrier.frontiercorp.com/crtf/tariffs/index.cfm?fuseaction=main&sctnID=19 Catalog Section Title 2 Basic Local Service 2 General Basis of Exchange Rates 3 Mileage Charges 4 Directory Listings 5 Operator Services 6 Late Payment Charges 6 Service Charges 7 Taxes and Surcharges 8 Discounted Toll Service for Customers with Impaired Hearing or Speech 8 New York Relay Service 9 Emergency Reporting Services 9 Universal Emergency Telephone Number Service 9 Universal Non-Emergency Telephone Number Service 9 Universal Reverse Emergency Telephone Number Service 10 IntraLata Toll Service Issued by: Pricing and Tariff Manager, 21 West Ave., Spencerport, NY 14559 Frontier Communications of Rochester, Inc. Catalog Effective Date: 12/30/2020 Section 1 Original Leaf: 11 CATALOG EXPLANATION OF TERMS ACCESS LINE A line that provides connection of customer owned and maintained equipment only to the local exchange and toll
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