Airpods Service and Repair Test Prep

AirPods Service and Repair Test Prep AirPods Service and Repair Learn more about AirPods service options, warranty, and pricing in the United States. Where do I get service? Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number. Or, contact us and we’ll send you replacement AirPods and include packaging to return your damaged or non-working product. We’ll put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if your repair is covered under warranty or consumer law. Start a service request Learn more about your AirPods If your AirPods are lost How much does it cost to repair or replace my AirPods? Model Battery service Out-of-warranty fee Lost AirPods $49 each $69 each $69 each Charging Case $49 $69 $69 The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in U.S. dollars and are subject to tax and a shipping fee of $6.95. If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty or consumer law. The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty or consumer law, we'll service it at no additional cost. If your battery service isn't covered, we can replace your battery for a fee. If your AirPods or Charging Case get damaged accidentally, you can replace the damaged item for an out-of-warranty fee. If you lose an AirPod or your Charging Case, we can replace your lost item for a fee. If we need to replace your AirPods or Charging Case, your replacement will be new or equivalent to new in performance and reliability. Get help charging your AirPods Check the status of your service request Read the Apple Repair Terms and Conditions Apple Limited Warranty and proof of purchase The Apple Limited Warranty covers your AirPods and the accessories that come with them against manufacturing defects for one year beginning on the purchase date. You may also have consumer law rights. Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can see your warranty status from Apple’s coverage checker. If there’s an error in our records, update your information online. Read the Apple Limited Warranty Check your warranty status Update your proof of purchase Learn more about consumer law Our guarantee after service We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law. Read the Apple privacy policy Helpful? Yes No 56% of people found this helpful. Apple 1. Support 2. AirPods Repair - Official Apple Support More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. United States Copyright © 2019 Apple Inc. All rights reserved. Privacy Policy Terms of Use Sales and Refunds Site Map Contact Apple Name Hour AirPods Service and Repair Test Prep 1. Under what heading would you find information on what the warranty covers? A) Where do I get service? B) How much does it cost to replace or repair my AirPods? C) Apple limited warranty and proof of purchase D) Our guarantee after service 2. If you lose your charging case, how much is it to replace? A) $49 plus taxes and $6.95 shipping B) $69 plus taxes and $6.95 shipping C) Either $49 or $69 depending on the type of warranty D) No charge 3. If Apple replaces a part on your AirPods but they break three weeks later, what rights do you have? A) None since Apple doesn’t provide a guarantee for its service B) It depends on the item being serviced and you should contact Apple. C) None since it is past the two week guarantee period D) You can have them serviced again since replacement parts are guaranteed for 90 days. 4. Under what circumstances will Apple NOT service your battery? A) Batteries that are defective if you have a limited warranty B) The wear that comes from normal use if you have a limited warranty C) Defects from manufacturer's error when covered by the warranty or consumer law D) All of the above are not covered 5. What can you infer by the information at the bottom that 56% of people found this article helpful? A) Most people were angry Apple users who didn’t find what they were looking for. B) It has useful information that only about half of the readers are satisfied with. C) The authors did an excellent job answering all the questions users had. D) The article is doesn’t provide enough useful links. 6. What information is NOT provided in this document? A) Information for consumers outside of the United States B) The cost of AirPods battery service C) Link to checking your warranty status D) Apple’s phone number 7. Where can you find the serial number for your AirPods? A) Click the link “Find Serial Number,” and enter your proof of purchase information first. B) Under the lid of your charging case C) On your connected device under Settings - General - About - AirPods D) Both B and C 8. What can you infer “Consumer Law” refers to as mentioned in this text? A) Rights to protect buyers from getting taken advantage of by companies B) Laws that buyers must follow when they are servicing items C) Government regulations on electronics regarding how companies dispose of batteries D) Policies that everyone must follow when buying Apple devices 9. What can you infer “unauthorized modifications” means in the sentence, “Our warranty doesn't cover damage caused by accidents or unauthorized modifications,” from the Apple Limited Warranty section? A) Warranties that are void due to manufacturer defects B) Changes made to the AirPods that aren’t approved by Apple C) Service done on AirPods by Apple technicians outside of the United States D) Modifications that are permitted under Consumer Law 10. Who is the intended audience of this text? A) Authorized Service Providers who need information on where the nearest Apple store is located B) Users who are dissatisfied with their Apple devices and wish to file a complaint C) Users with broken AirPods who need service D) Users who want information on the warranty of their iPhone .

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