24 Neighbourhood at a glance Difference THH from THH Key headlines for Neighbourhood average average

Tenants as % of nhd stock 50.0% 53.9% -4.0% Leaseholders & freeholders as % of nhd 50.0% 46.1% +4.0% stock % of leaseholders & freeholders non- 52.0% 53.9% -1.9% resident % of homes decent 78.7% 51.1% +27.5% % of leaseholders & freeholders in Service 68.8% 61.8% +7.0% Charge arrears % of tenants in rent arrears 47.0% 42.6% +4.4% Neighbourhood Summary % of tenants receiving Housing Benefit 73.6% 67.2% +6.4% % of tenants affected by Bedroom Tax 4.7% 4.2% +0.5% Shadwell is situated in the west of the Borough. There is 50/50 split in the number % of tenants affected by Benefit Cap 0.8% 0.4% +0.4% tenants and leaseholders/ freeholders in this % of tenants affected by Non-dependent neighbourhood. Over half of all 10.9% 10.2% +0.7% Deductions leaseholders/freeholders are non-resident. The neighbourhood has a 77% BME Difference Key customer segments for THH population of which 61% are Bangladeshi. from THH neighbourhood average The number of residents aged 70+ (16%), average disability declaration (13%) and the number of vulnerable residents (22%) are higher % of resident's Ethnicity: Black & 77.1% 58.2% +19.0% than the THH average. Unemployment Ethnic Minority (BME) amongst younger residents is 15%, 5% % of resident's Ethnicity: White 9.0% 19.2% -10.2% above the average. British % of resident's Religion & Belief: Muslim 63.0% 41.2% +21.8% 67% of properties are flats and of these 23% of these are high-rise. Around half of all % of resident's Religion & Belief: Christian 7.3% 12.8% -5.5% tenants and leaseholders/ freeholders have % of residents older than 70 15.6% 14.1% +1.6% lived here for over 10 years. Overcrowding in the neighbourhood is above average, with % of residents with one or more 12.6% 11.8% +0.8% tenants more likely to be affected (14%). disabilities % of residents identified as vulnerable 22.4% 20.6% +1.8% 74% of all tenants are in receipt of Housing % of residents who are LGB 0.2% 0.7% -0.5% Benefit and the impact of Welfare Reform % of residents who are women 46.8% 49.8% -3.1% can be seen across all reform measures and is above the THH average. Both rent arrears % of residents unemployed* 10.0% 6.7% +3.3% (47%) and service charge arrears for leaseholders (69%) are above average. % of residents (16-24) unemployed* 14.8% 9.7% +5.1% *GLA Ward level data May 2014 Almost half of all reported ASB in Shadwell is noise nuisance followed by youth related (16%) and drink (16%) related ASB. Outside of general repairs the second highest type of reported repair is gas related (20%). The main issues complained of in Shadwell are missed appointments (42% and floods/ leaks (33%).

Dissatisfaction across various aspects of the service are concerns greater than the THH average with the main concerns around the neighbourhood as place to live and overall tenant satisfaction. Residents would particularly like to see an improvement in communal cleaning and caretaking.

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected] Resident profile

Ethnicity Age group Ethnicity Asian or Asian British: Bangladeshi 61.1% Under 16 0.1% White: British 9.0% 16 - 19 0.0% Black or Black British: Somali 2.0% 20 - 29 6.0% Other Black & Ethnic Minority Groups (BME) 14.1% 30 - 39 17.9% Prefer not to say 8.6% 40 - 49 18.5% Unknown 5.3% 50 - 59 15.2% Total 100% 60 - 69 8.9% 70+ 15.6% Disability - Overview Prefer not to say 12.5% Unknown 5.3% One or more disabilities 12.6% Total 100% No disability 79.5% Unknown 7.9% Religion & belief Total 100% Muslim 63.0% Disability - By type Christian 7.3% Buddhist 0.1% Drug & Alcohol Issue 0.1% Hindu 0.2% Hearing Disability 1.2% Jewish 0.6% Learning Disability 0.9% Sikh 0.1% Longterm Illness 6.9% Other 0.0% Mental Health Issue 3.0% No Religion 2.6% Mobility Related Disability 6.5% Prefer no to say 16.4% Sight Disability 0.9% Unknown 9.8% Wheelchair User 0.6% Total 100% Other Disability 6.6%

Communications support needed Communications language needed

Literacy support required 0.5% Language other than English Spoken Written

Speech support required 0.0% Bengali 8.2% 6.2% Other support Required 0.0% Somali 0.3% 0.3% Arabic 0.2% 0.2% Communications format needed Cantonese 0.0% 0.0% Vietnamese 0.0% 0.0% Large print 2.0% Other 0.4% 0.5% Braille 0.2% No. of other spoken/ written Audio/ Audio Cassette 0.2% languages needed excluding those 4 5 named above CD/ DVD 0.5% Electronic form 0.0% Text 0.0% Other 0.2%

2 Customer insight

Vulnerability reported in neighbourhood Ethnicity Age Gender 0.0% 35% 28.9% 19.5% 30% 0.0% 25% 19.5% 20.9% 1.4% 20% 47.4% 13.2% 15% 11.8% 52.6% 10% 4.2% 79.1% 5% 1.4% 0.0% 0% 20 - 29 30 - 39 40 - 49 50 - 59 60 - 69 70 + Prefer not Unknown BME Prefer not to say Unknown White:British Female Male Unknown to say Vulnerability: where a person has one or more disabilities/ access needs/ communications needs/ is part of the 'Safe and Safe scheme'/ requires 'contact via third party'. 'Contact first' and 'knock loudly' are only considered where the person is over the statutory pensionable age. ASB reported in neighbourhood % of top 5 forms of ASB reported Difference from THH Top 3 forms of reported ASB compared This neighbourhood Average 5.9% Noise nuisance

13.7% Drink related incidents Noise nuisance 49.0% +7.2%

49.0% Youth associated incidents 15.7% Drink related incidents 15.7% -7.5% Threatening/ Verbal abuse Youth associated incidents 15.7% +1.7% 15.7% Loitering

Repairs carried out in neighbourhood Most common repairs Average cost of communal Difference from (as % of overall top 5 most common repairs) THH Average repairs per block in nhd THH Average 2.9% 3.1% Price Per Property Repairs Condensation cases in Difference from nhd as % of all £5,382.97 £3,597.67 +£1785.30 THH Average 14.8% Gas works condensation cases

Average cost of internal Difference from Emergency Call Outs THH Average repairs per property in nhd THH Average 0.7% -3.0% 19.6% 59.7% Communal Repairs & Improvements £249.11 £448.85 -£199.74 Communal Heating & Roof Fans Complaints logged in neighbourhood Most Common Complaints as % of overall top 5 most common complaints Difference from 0.0% Complaints as % of all complaints raised THH Average Flood/ Leaks THH Average 8.3%

Missed Appointments 4.2% 3.7% +0.5% 16.7% 33.3% Decent Homes Complaints escalated to stage 2 and Difference from THH Average Repairs - Boiler & Heating Systems above as % of all complaints raised in nhd THH Average

41.7% Staff & Contractor Conduct 28.2% 17.6% +10.6%

Rent & Service Charges - Overview of neighbourhood

Average weekly rent (including Difference from THH Average Rent arrears Service Chare arrears Service Charge) THH Average Rent arrears: Ethnicity Service Charge arrears: Ethnicity 0.0% 4.4% £112.36 £120.35 -£7.99 BME 9.75% 11.7% 9.52% White:British Average annual Service Charge Difference from 3.40% THH Average (Leasehold and freehold) THH Average Prefer not to say

Unknown 77.32% £1,188.44 £1,215.20 -£26.76 84.0%

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected] 3 Neighbourhood properties

Length of Length of Difference from current current lease & Key property data THH average Duration of Tenure tenancies freehold

Number of properties 963 +194 Less than 1 year 1.1% 0.2% Bungalows 2.1% +1.8% 1 to 2 years 13.3% 4.6% Flats 66.9% +3.3% 3 to 5 years 17.5% 5.1% Houses 0.0% -4.0% 6 to 10 years 20.6% 34.0% Maisonette 31.0% -0.2% 11 to 20 years 28.0% 45.6% No. of high-rise blocks 22.5% -7.3% More than 20 years 19.4% 10.4% (above 6 story) Total 100.0% 100.0%

Difference Difference No. of % of all tenanted % of all properties from THH from THH Housing Register households properties in NHD in NHD average average

Overcrowded 72 13.6% +1.2% 7.5% +0.3% Under-occupied 8 1.5% -1.2% 0.8% -0.7% Neither over or under 61 11.5% +2.2% 6.3% +1.0% Total 141 26.6% +2.2% 14.6% +0.6%

Ownership and bed size breakdown

Right-to-buy: Right-to-buy: Number of beds Council Total Leaseholder Freeholder

Beds 0 50 12 - 62 Beds 1 185 52 - 237 Beds 2 174 163 - 337 Beds 3 93 156 - 249 Beds 4 28 46 - 74 Beds 5 - 3 - 3 Beds 6 - 1 - 1 Beds 7 - - - 0 Beds 8 - - - 0 Total 530 433 - 963

When there are any problems, THH come out and fix it. When I've rang I've never had any issues. THH understands my needs. No massive problems. THH staff act really fast. The customer service is brilliant. Never had any problems, they are very polite and helpful. I feel safe in my own home. Generally happy.

*Why residents from this neighbourhood rate the overall services provided by THH as excellent or good

(Source: 2013 - 14 Monthly Tracker)

4 Neighbourhood properties

% No. of No. of % of tenants leaseholders properties in residents in Property list in block & freeholders block block in block

Bewley House 1-30 Bewley St E1 30 39 60.0% 40.0% Chamberlain House 1-16 Cable St E1 16 25 25.0% 75.0% Chancery House 1-3,5-20 Lowood St E1 19 25 73.7% 26.3% Colstead House 1-14 Watney Market E1 14 16 100.0% 0.0% Colstead House 15-56 Watney Market E1 42 55 40.5% 59.5% Dellow House 1-30 Dellow St E1 30 37 53.3% 46.7% Donovan House 1-10 Cable St E1 10 10 30.0% 70.0% Fisher House 1-13 Cable St E1 13 19 46.2% 53.8% Gosling House 1-82 Sutton St E1 75 93 64.0% 36.0% Knowlden House 1-12 Cable St E1 12 15 66.7% 33.3% Lowood House 1-20 Bewley St E1 19 22 26.3% 73.7% Maddocks House 1-18 Cornwall St E1 18 24 55.6% 44.4% Melwood House 1-16 Watney Market E1 16 16 100.0% 0.0% Melwood House 17-58 Watney Market E1 41 58 46.3% 53.7% Moore House 1-30 Cable St E1 30 30 80.0% 20.0% Newton House 1-55 Cornwall St E1 53 66 69.8% 30.2% Not In Block 20 23 100.0% 0.0% Richard Neale House 1-51 Cornwall St E1 49 66 55.1% 44.9% Ring House 1-106 Sage St E1 93 125 60.2% 39.8% Shadwell Gardens 1 & 2 Cable St E1 2 3 0.0% 100.0% Shadwell Gardens 20-30 Cable St E1 12 20 16.7% 83.3% Shadwell Gardens 31-50 Cable St E1 19 26 57.9% 42.1% Shadwell Gardens 3-6 Cable St E1 4 4 100.0% 0.0% Shadwell Gardens 51-70 Cable St E1 19 27 36.8% 63.2% Shadwell Gardens 71-84, 77a Cable St E1 14 22 21.4% 78.6% Shadwell Gardens 85-122,98a,118a E1 39 52 23.1% 76.9% Shadwell Gardens 9-19 Cable St E1 12 19 33.3% 66.7% Shadwell Gdns 123-152,133a,148a E1 30 42 26.7% 73.3% Solander Gardens 135-157 Lowood St E1 23 26 100.0% 0.0% Solander Gardens 1-39 Lowood St E1 38 54 52.6% 47.4% Solander Gardens 40-56 Lowood St E1 17 29 17.6% 82.4% Solander Gardens 57-68 Lowood St E1 12 13 83.3% 16.7% Solander Gardens 69-78 Lowood St E1 10 16 60.0% 40.0% Solander Gardens 79-134 Lowood St E1 56 86 42.9% 57.1% Thornewill House 1-32 Cable St E1 32 42 68.8% 31.3% Vogler House 1-24 Cable St E1 24 36 50.0% 50.0% Total 963 1281 55.0% 45.0%

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected] 5 How satisfied are residents?

Satisfaction with overall service from THH (Tenants)

This neighbourhood 57% THH average 65% -8%

Satisfaction with overall services from THH (Leaseholders)

This neighbourhood 42% THH average 42% +0%

Satisfaction with general condition of property

This neighbourhood 65% THH average 64% +1%

Satisfaction with neighbourhood as a place to live

This neighbourhood 63% THH average 72% -9%

Satisfaction with communal cleaning and caretaking

This neighbourhood 66% THH average 70% -4%

Satisfaction with maintenance of green areas

This neighbourhood 75% THH average 72% +3%

Satisfaction with opportunities to get involved

This neighbourhood 61% THH average 66% -5%

Satisfaction with being kept informed

This neighbourhood 67% THH average 68% -1%

*Based on 2013/ 2014 Monthly Tracker

6 Areas for improvement

Gaps in satisfaction for this neighbourhood

Satisfaction with overall services from THH (Tenants) 100% 90% 80% Satisfaction with overall services from Satisfaction with being kept informed 70% THH (Leaseholders) 60% 50% 40% 30% 20% Satisfaction with opportunities to get Satisfaction with the general condition of 10% involved the property

Satisfaction with maintenance of green Satisfaction with the neighbourhood as a areas place to live

Satisfaction with communal cleaning and caretaking

THH Average This neighbourhood

One thing THH can do to improve services* - Top 10

16% Improve cleaning/caretaking of communal areas 21%

11% Improve communication 12%

10% Do more to address ASB 12%

10% Improve quality of homes 3%

10% Other 11%

8% Improve staff service 7%

8% Other repair related improvements 5%

7% Improve value for money 9%

6% Faster repairs 5%

6% Take action when issues raised 7%

5% Better quality repairs 7%

1% Complete repairs on first visit 0% THH Average 1% This neighbourhood Reduce overcrowding 0%

0% 5% 10% 15% 20% 25% 30%

*Based on 2013/ 2014 Monthly Tracker

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected] 7 What residents do

Service transaction behaviour

Face to face Post

Internet Telephone

Communication behaviour

Face to face Telephone

SMS text Internet messaging

Health trends

Teenage Smoking pregnancy

Diabetes

Environmental trends

Concern about Use of public the transport environment

*Compared to national average (Source: ESD Toolkit)

8 Local community organisations

Organisation Address Contact Activities

Chinese Association of Tower 680 Commercial Road, 020 7515 5598 Centre provides training & employment advice and Hamlets E14 7HA information, mother tongue classes (Cantonese), community care services and cultural activities including weekly dance classes. Also runs youth club sessions and weekly language classes for ages 8 to 18.

Jagonari Women's Education 183 Road, 020 7375 0520 The centre provides social activities keep-fit English & Resource Centre London E1 1DN Arabic classes health promotion activities gardening photography and lunch club. It is an educational resource for young girls and women.

London Dockers' Club 6-18 Boulcott Street, 020 7790 3780 A variety of arts, cultural and social events are held at London E1 0HR and in association with the centre. There is also a Senior Club which arranges arts and social trips for the older generation of local residents. The London Dockers Athletic Club provides sports activities including a number of football teams.

Wapping Women's Centre Philchurch Place, Off Pinch 020 7702 0036 Women's community centre holding various classes Street, ranging from exercise and nutrition to ESOL. There is an London E1 1PJ arts class once a week the Community Garden Project. There is also a Girls Group (for ages 7-18) providing recreational social and educational activities. For those with young children to care for there is Play and Stay and Parent/Toddlers Group. Crèche facilities are also available.

Toynbee Hall Commercial Street, 020 7247 6943 A community organisation helping to reduce poverty and London E1 6LS disadvantage in the . Giving the most deprived communities a voice, access to free advice and support services and working with them to tackle social injustice. Services help a wide range o people, including raising the aspirations of young people, helping people make their money go further, providing free legal advice to local people.

Shadwell Gardens TRA Shadwell Community Centre, Chair:Burhan Uddin Tenants & Residents Associations (TRAs) are a great 129 Shadwell Gardens, Cable way to get involved in your community. They give a voice Street, to residents who live in the same area. They are great for London E1 2QL people who want to be more involved in how their homes Chair - Lutfur Rahman and Neighbourhoods are run. Tarling West TRA 1a Newton House, Cornwall Street, London E1 2QW

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected] 9 Shadwell Neighbourhood at a glance

Census 2011 and this neighbourhood

N/A

Concentrations of lone-parent households are found in Neighbourhoods 14, St. Stephens; 15, Poplar High St; 16, East India Dock Rd; 21, Limehouse & 24, Shadwell Overcrowding hot-spots are found in Neighbourhoods 1, Chicksand; 11, Collingwood; 20 Ocean North; 21, Limehouse; 23, Sidney and 24, Shadwell (and the Berner part of Neighbourhood 25) and the indication is that this may correlate to the RTB leasehold sector, in particular where high levels of leaseholder absenteeism are found.

3: Health & Wellbeing Responses to the Census 2011 question about general heath show concentrations of THH residents who consider themselves to be in poorer health are found in Granby Estate (part of Neighbourhood 3, Newling Estate (part of Neighbourhood 4) Shadwell Gardens & Martineau Estates (part of Neighbourhood 24) and Lincoln Estate (part of Neighbourhood 27).

4: Deprivation N/A

5: Qualifications & Learning Figures for levels of qualifications held show a significant proportion of the population are going to find the going tough in the competition for better-paid employment and concentrations of such residents are found in Neighbourhoods 16, East India Dock Rd; 20, Ocean South; 21, Limehouse; 22, St. Dunstans; 24, Shadwell & 27, Lincoln. compared to just over 6.5% for areas with no THH stock. Within the Neighbourhood stress areas highlighted above, there are some concentrations where the figure rises above 13%, notably Neighbourhoods 1, Chicksand; 11, Collingwood; 16, East India Dock Rd; 17, Barley Mow; 20, Ocean South; 22, St Dunstans; 24 Shadwell & 25 Berner & Royal Mint

6: Income Looking at tenant incomes solely, figures show that in three Neighbourhoods, 21, Limehouse; 22, St Dunstans and 24, Shadwell, more than half of households have incomes of less than £20,000.

7: Employment & Occupations, Unemployment Higher levels of lower-skilled occupations and therefore lower-paid employment are found in parts of Neighbourhoods 12, Globe Town; 15, Poplar High St; 17, Barley Mow; 22, St Dunstans; 24 Shadwell & 27, Lincoln, where the equivalent figure ranges from 24% to 29%

8: Crime The north & west of the borough is the focus of greater incidences of crime

Either Bethnal Green North, Bethnal Green South, Spitalfields & Banglatown, Weavers and Whitechapel Wards (and in many cases more than one of these) feature in the top three of every one of the Metropolitan Police notifiable offences records for the borough for the last two years to June 2013

Contact: Business Development, Tower Hamlets Homes - [email protected], [email protected]