DATA SHEET

ServiceNow Performance Analytics Benefits

The business challenge Anticipate trends The business climate has never been more complex or competitive. Data is becoming Monitor current and prior increasingly attainable, yet most organizations still do not understand how to derive performance to identify areas for value from it. Static reports with stale information and no context are presented in improvement and detect service weekly status meetings while participants question the validity of the source data. bottlenecks before they occur. Analytics, when it does exist, is often siloed away from departments and stakeholders who need those insights to drive meaningful change. Prioritize resources Organizations are beginning to differentiate themselves by harnessing data and Bring clarity to what matters, and applying analytics to improve delivery quality, increase enterprise agility, and quickly adjust service coverage to demonstrate business value. These organizations are able to determine future where it’s needed most. trends based on the current and past performance, and then manage their teams accordingly. This is an evolution in the way people work, delivering deep insight into Drive automation what is driving the business at an organizational, departmental, and even personal and self-service level—empowering employees to consistently track their work against strategic Easily identify areas where objectives and take action to drive down costs and increase efficiency. automation and self-service can increase efficiency, reduce costs, The ServiceNow solution and deliver great experiences. ServiceNow® Performance Analytics enables organizations to seamlessly transform to a goal-oriented business culture with an easy-to-use, integrated application Guide continual service designed for reporting and analyzing business performance. Performance Analytics improvement comes with over 600 predefined KPIs for measuring platform processes and includes Advocate for progress and take responsive and interactive dashboards, next-level drilldowns, and powerful analytics action on KPIs using Analytics that deliver insight into how to improve the quality of business services and processes. Hub, time charts, forecasts, breakdowns, and dashboards.

Act with confidence Drive the business forward and accelerate results with a single version of the truth that aligns service operations with company strategy

Customizable executive dashboard showing performance against business goals

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Powerful, native analytics analyzing, comparing, and predicting with built-in KPIs, dashboards, and Performance Analytics allows business progress toward defined targets. analytics that natively integrate with service owners to easily identify trends Performance Analytics automatically ServiceNow applications. creates an Analytics Hub for each KPI’s and drive continual improvement in In-platform analytics also facilitates performance trend using both current organizations through: compatibility with any changes or and historical performance data. • Real-time visibility into results and customizations across the ServiceNow predictive forecasts for enhanced Key Analytics Hub capabilities: platform, making upgrades a seamless decision-making • Drill into results with breakdowns that experience while delivering fast time-to- value for users across the enterprise. • Thresholds, such as all-time highs, lows, show each dimension of an overall score or predefined values that automatically • Make annotations on charts to leave Are you ready to harness the full ®? Whether generate alerts visible comments for everyone potential of the Now Platform you want to optimize your incident, • Text analytics, which goes beyond • Define targets to visualize progress problem, and change activities, improve structured data to extract trends and towards goals and use thresholds to your human resources onboarding patterns from freeform data fields receive proactive score alerts process, track each critical security • Workbenches that provide end-to-end Analytics Hub can be accessed using incident workflow, monitor customer transparency across processes and mobile devices to check the latest service trends, stabilize CMDB quality, or timelines results and analyze their trends anytime, measure the engagement of your own anywhere. custom apps, Performance Analytics Analytics for everyone enables you to capitalize on rich, secure, Performance Analytics empowers Responsive, interactive dashboards real-time data to inform decisions and front-line employees with real-time Dashboards provide a graphical view reach organizational goals. trend information to accelerate request of performance trends and real-time Find out more fulfillment and increase efficiency in their results, allowing executives and business day-to-day tasks. In-form analytics service owners to make quick, informed Visit: servicenow.com/products/ allows process workers to access decisions at a glance. performance-analytics.html context-sensitive trend data instantly Performance Analytics delivers flexible and use that knowledge to set customer and interactive dashboards for clear expectations, or alert peers and performance visualization and easy management to developing situations customization. Navigation is intuitive that can cause service breaches. and familiar, with dashboards accessed Extensible library of KPIs and dashboards from within the ServiceNow interface using drop-down menus and tabs. To facilitate fast time to value, ServiceNow Performance Analytics also From a dashboard, service owners delivers over 600 out-of-the-box KPIs can access Analytics Hub, drill into breakdowns, and directly access Workbench widgets provide end-to-end for major business processes. Teams transparency into KPI trends, breakdowns, and can immediately drive improvement the underlying operational records. influencing factors. by leveraging the out-of-the-box Interactive analysis and filters guide dashboards and KPIs, saving the time users towards meaningful patterns and and effort usually required to create and trends. Dashboards can be shared maintain an analytics solution. with groups or individuals, ensuring there is a single version of truth driving Analytics Hub operational improvement. Organizational objectives and metrics Plug-and-play analytics (KPIs) are automatically tracked in Analytics Hub, an immersive studio for ServiceNow Performance Analytics is designed as a plug-and-play solution, Analytics Hub enables stakeholders to make quick decisions based on emerging and forecasted trends.

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