95 Highland Road, Stamford, CT, 06902 [email protected] (845) 803 – 9040 GIGIANTONELLE www.gigiantonelle.com
E XPERIENCE Supervisor, Video Operations, Direct-to-Consumer, Peacock • Stamford, CT • Jan. 2020 – Present Previous: Assistant Manager, Video Operations, NBC Sports • Stamford, CT • Jan. 2019 – Jan. 2020
•Manage day-to-day video streaming operations for Peacock, NBCUniversal’s newest streaming service as well as the NBC Sports app, NBC Sports Gold, Golf Channel, Telemundo Deportes, and regional streaming networks. •Create 24/7 coverage schedule for 8 L2 digital operators and 12 L1 digital operators, taking into account the NBC Sports live sports schedule and single live events scheduled on Peacock. •Interview applicants for video operations team. •Train new hires in technical procedures and operational workflow; hold weekly one-on-ones with six direct reports to assess progress and provide additional training opportunities. •Monitor VOD delivery to X1 App and platforms in development from start to finish and assist if there are errors in processing; QC assets upon delivery and escalate to appropriate teams when errors with app placement, video, captions, titles, images, COPPA settings, etc. are found. •Monitor Peacock linear virtual channels from GMO source to production; Ecalate video playback failures, rebuffering, and video start time based on CDN, DMA, error code, device model and asset. •Create test assets for developers and work with project managers to assist with testing as needed. •Assign projects in JIRA to operators; create projects in JIRA for engineering team to solve for app and CMS bugs. •Responsible for the upkeep and implementation of streaming playbooks: NBC News NOW, Premier League, PGA Tour Live, Trackpass, NESN, Sunday Night Football, Formula 1, etc. •Managed the operational launch of “PGA Tour Live” in the NBC Sports Gold app.
Video Streaming Coordinator, NBC Sports • Stamford, CT • Sept. 2017 – Jan. 2019
•Responsible for the prepping, monitoring, and creation of full-event replays for live-streamed sporting events on desktop, mobile, and OTT devices such as Roku, Amazon Fire, Apple TV, XBox, etc. •Live streaming portfolio of NBC Sports includes some of the most-watched and most-trafficked events of all time, including the 2018 Pyeongchang Winter Olympic Games and 2018 World Cup. •Monitor real-time traffic and the quality of live streams using digital analytic tools such as Conviva. •Communicate with Broadcast Operation Center to confirm source video and audio levels are satisfactory for each event. •Provide tests for ad operations team and assist with dropping ad breaks as needed.
Associate Web Producer, Spectrum News • Syracuse, NY • Jan. 2017 – June 2017
•Rewrite on-air content and edit stories for Spectrum News website according to AP and Spectrum style guidelines. •Manage Facebook, Twitter and Instagram accounts. Create gifs, graphics and cut video as appropriate for each platform.
Production Intern, NBC Sports • Stamford, CT • July 2016 – Aug. 2016
•Runner for the 2016 Summer Olympic Games, aiding in production support in all areas including production and digital, performing clerical and administrative tasks as needed. •Create daily briefings of Olympic happenings for talent’s reference.
Editorial Intern, Westchester Magazine • Rye, NY • June 2015 – Aug. 2015
•Fact check and copy edit stories for all sections of the magazine using AP and Westchester magazine style guidelines. •Conduct interviews and write various front-of-book and web pieces.
S KILLS Associated Press Writing Style • Microsoft Word, Powerpoint, Excel • Final Cut Pro • AP ENPS • Adobe InDesign, Illustrator, Premier • Facebook, Twitter, Instagram, Snapchat, Social News Desk • Red Cross First Aid and Lifeguard Certified E DUCATION S.I. Newhouse School of Public Communications at Syracuse University Bachelor of Science: Magazine Journalism, December 2016 Bachelor of Art: Political Science, December 2016