SOLUTIONS OVERVIEW

VMware Zimbra 8 Unified Communications Simplified Communications for the Post-PC Era

AT A GLANCE The Need for Simplified Communications VMware® Zimbra® 8 now offers seamless integration with Unified Communication platforms – giving Zimbra users a Users communicate and collaborate over many different 'smarter' inbox that lets them instantly connect to others with channels, including , instant messaging, web one-click chat or voice calls. Users can manage voicemails, conferences, phone conversations, voicemail messages and calls and web conferencing together with , calendars face-to-face meetings. When people use separate tools and and contacts while giving I.T. the necessary control and environments for managing these communications, they waste security to support business objectives. time looking for contact information, searching through separate sets of messages or accessing different systems. KEY BENEFITS Integrating Zimbra with Unified Communications (UC) platforms simplifies the communication environment, connects Simplified communications through the integration of voice, people over multiple channels, and provides a single place to chat and web conferencing capabilities within Zimbra manage collaboration and communication. Streamlined collaboration and improved user productivity by Adding Unified Communications to connecting people through multiple channels, with real-time presence information Zimbra With Zimbra 8, you can integrate voice, messaging and conferencing into a unified personal cloud available to users from a variety of platforms. Users have one place to manage

collaboration and communications, while I.T. maintains centralized control for data management and security requirements. Zimbra users can place one-click calls from within emails, or see information about a contact's presence before placing a call or starting a chat connection. They can manage voicemails alongside emails or reply to a voicemail through email, keeping track of project communications that span multiple communication channels. With a unified inbox and one-click access to voice, chat and email, all the information they need is in one place, for better productivity. VMware Zimbra 8 delivers out-of-box support for popular Cisco and Mitel Unified Communications platforms – including integration with Cisco WebEx web conferencing and Jabber messaging. As an open platform, Zimbra also enables Figure 1: An integrated includes visual voicemail, linking email and integration with other UC technology through the software voice messaging environments. development kit (SDK).

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Zimbra Unified Communications

Key Features Click-to-Call UC integration enables one-click dialing from email messages, contacts or calendar appointments. Zimbra bridges the calls to the phone number/device of your choice, including soft phones or mobile devices. Zimbra tracks the call history (placed, received and missed calls) from within the Zimbra interface.

Figure 2: Real-time presence information supports one-click call and chat. Web Conferencing Integration with Cisco WebEx lets you launch or schedule

WebEx meetings from the Zimbra calendar, add WebEx details to meeting invitations, view upcoming meetings, or manage WebEx preferences.

Figure 1: Selecting which phone number to call from using click-to-call. Click-to-Chat Integrating desktop chat clients with Zimbra 8 enables "Click- to-Chat" from Zimbra contact information. When combined with presence information, this capability enables real-time . connections via instant messaging, initiated and managed through the Zimbra Web . Visual Voicemail You can access, listen to and manage voicemail messages from within the Zimbra 8 web interface – giving you one place to manage both emails and voicemails. Use visual voicemail to review and manage voicemails, rather than listening to voicemail menus. Functions include: Play Figure 3: Starting a one-click meeting from within Zimbra. Pause Supported UC Integrations Forward Zimbra 8 supports these Unified Communication platforms out- Download of-the-box: Delete Cisco Unified Communications Manager (together with Restore Cisco Jabber and WebEx) Mark as 'unheard' or 'heard' Mitel Unified Communications and Collaboration Presence Information In addition, VMware Zimbra supports integration with other UC As a 'smart' mailbox, Zimbra adds real-time presence platforms or legacy applications through our Voice SDK. information to contacts. If you want to reach out to someone when reading an email, for example, you can instantly discover if they are available for chat and/or contact via phone.

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SOLUTIONS OVERVIEW

VMware Zimbra 8 Unified Communications Simplified Communications for the Post-PC Era

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FEATURE BENEFIT How Can I Purchase VMware Zimbra? VMware Zimbra Collaboration (ZCS) is available in various editions using a subscription or perpetual model. A free Click-to-Call One-click dialing from within open source edition is also available, however UC and other Zimbra speeds collaboration features are not available with this edition. across communication channels For information on editions and pricing, visit http://www.zimbra.com/products/pricing.html

Visual Voicemail Consolidating voicemail with For information or to purchase VMware products, call email gives users one 1-877-4VMWARE (outside of North America dial location for managing +1-650-427-5000), visit http://www.vmware.com/products messages and streamlines or search online for an authorized reseller. For detailed voicemail management product specifications and systems requirements, please refer to VMware Zimbra documentation.

Click-to-Chat Integrating one-click, ______presence-aware instant messaging with calendar, “Cisco works with innovative partners like VMware to email and address box integrate collaboration applications such as Cisco Jabber streamlines collaboration and Cisco WebEx — that bring together presence, instant messaging, voice and video, voice messaging, desktop Integrated Presence Enhance contact information sharing and conferencing into a consistent experience Information with real-time insight into across PCs, Macs, tablets and smart phones.” availability and presence Laurent Philonenko, VP & GM, Cisco Unified Communications

Web Conferencing Adding WebEx conferencing “By offering an out-of-the-box integration with Zimbra, we’re to calendar and email makes extending the benefits of virtualized voice apps by providing it faster to set up and end users with a great, streamlined unified communications manage online meetings experience, while simplifying usability, deployment, maintenance and upgrades for both Zimbra and Mitel apps.” Software Development Kit SDKs enable seamless integration with other UC Alan Zurakowski, Mitel platforms ______

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www..com Copyright © 2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. SOLUTIONS OVERVIEW / 3