PRIVATE CLIENT CONDITIONS OF USE Private Client Conditions of Use CONTENTS

Private Client Conditions of Use Introduction

Section A: Conditions of General Application Section : Account Specific Conditions Your information Private Current (a payment account) Account restrictions and Unarranged Overdrafts Private Reserve (a non-payment account) Giving us instructions Private Notice Accounts (a non-payment account) Payments into your account Fixed Term Deposit (a non-payment account) Payments out of your account Cash Management Account (a payment account) Closing or converting your account Liability Section C: Account Operations Schedule Communications Changes to the agreement and charges Changes to interest rates Complaints

1 Private Client Conditions of Use

Private Client Conditions of Use Introduction x. When these conditions require us to give you personal notice or service, this will be done by i. These Terms and Conditions (the ‘Conditions’) writing to you at the last address you provided form part of the contract between you and to us for this purpose, or by telephone, text us, The Royal of Scotland International message, email, or secure message to your Limited trading as Crown Dependencies. inbox in online banking (the Online Service) , The contract also includes the terms about or any other form of communication we agree, interest rates and charges shown in the Banking including through third parties. Services, Dealing and Custody Fee Tariff (the "Tariff") and on couttscrowndependencies.com xi. All of the accounts that we offer are categorised and in any confirmation letters we send to you as either ‘Payment Accounts’ or ‘Non- regarding Fixed Term Deposits. payment Accounts’ in the index to the Account Specific Conditions and in the Account Specific ii. These Conditions are divided into General Conditions themselves. Where applicable, the Conditions and Account Specific Conditions. Conditions will specify what type of account The General Conditions apply to all accounts and they apply to. Where the Conditions do not services we offer to Private Clients. The Account specify otherwise, they will apply to all accounts Specific Conditions apply to particular accounts. that we offer to you. iii. If an Account Specific Condition is inconsistent xii. In these Conditions we refer to your Private with any General Condition, the Account Banker. Details and contact information for Specific Condition will apply. your Private Banker will be provided to you on iv. Jersey law applies to the contract between you or before the opening of your account. If you are and us and the courts of Jersey shall have non- unable to contact your Private Banker, please exclusive jurisdiction. telephone us on +44 (0)1534 282345 or write to Coutts Crown Dependencies 23-25 Broad Street, v. We may allow you extra time to comply with St Helier, Jersey JE4 8ND. your obligations or decide not to exercise some or all of our rights, but we can still insist on the strict application of any or all of our rights at a later stage. vi. We may agree other terms with you but these will only apply if agreed in writing and we can revoke any such other terms agreed with you at any time by telling you at least 60 days before revoking those terms unless the change is to your advantage, in which case we will tell you either before the change comes into effect or at the earliest opportunity afterwards. vii. You should read these Conditions carefully and retain a copy for future reference. We can provide you with additional or up-to-date copies of these Conditions (and any other documents which form part of the contract between you and us) if you ask us. These Conditions are also available at www.couttscrowndependencies.com viii. In these Conditions we use the term ‘business day’ to refer to any day from Monday to Friday (inclusive) which is not a Jersey or UK Bank Holiday. ix. References in these Conditions to our Banking Services, Dealing and Custody Tariff and couttscrowndependencies.com, are references to those items as amended from time to time. We may change the terms about interest rates and charges in those items by exercising our powers under General Conditions 16 and 19.

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General Conditions necessary for us to carry out our lawful business activities, or where it is necessary to comply Section A: Conditions of General Application with laws and regulations that apply to us. 1. Your information 1.7 We will not share your information with anyone 1.1 We are a member of NatWest Group plc outside NatWest Group except: (NatWest Group). For more information about a) where we have your permission; other NatWest Group companies please visit natwestgroup.com, or contact your Private b) where required for your product or service; Banker c) where we are required by law and where 1.2 We collect and process various categories of lawful to law enforcement agencies, judicial personal and financial information throughout bodies, government entities, tax authorities your relationship with us, to allow us to or regulatory bodies around the world; provide our products and services and to run d) with other and third parties where our business. This includes basic personal required by law to help recover funds that information such as your name and contact have entered your account as a result of a details, and information about your financial misdirected payment by such a third party; circumstances, your accounts and transactions. We have a duty to keep customer information e) with third parties providing services to us, confidential. This section sets out how we may such as market analysis and benchmarking, share your information with other NatWest correspondent banking, and agents and Group companies and third parties. sub-contractors acting on our behalf, such as the companies which print our account 1.3 For more information about how we use your statements; personal information, the types of information we collect and process and the purposes for f) with other banks to help trace funds where which we process personal information, please you are a victim of suspected financial read our full privacy notice (our ‘Privacy crime and you have agreed for us to do so, Notice’) provided on our website www. or where we suspect funds have entered couttscrowndependencies.com/privacynotice your account as a result of a financial crime; 1.4 We may update our Privacy Notice from time to time, by communicating such changes to you g) with debt collection agencies; and/or publishing the updated Privacy Notice h) with credit reference and fraud prevention on our website couttscrowndependencies.com/ agencies; privacynotice. We would encourage you to visit our website regularly to stay informed of the i) with third party guarantors or other purposes for which we process your information companies that provide you with benefits and your rights to control how we process it. or services (such as cover) associated with your product or service; 1.5 In respect of any personal information relating to a third party that you provide to us, you must: j) where required for a proposed sale, reorganisation, transfer, financial a) notify the third party that you are providing arrangement, asset disposal or other their personal information to us and obtain transaction relating to our business and/or their permission; assets held by our business; b) provide the third party with a copy of our k) in anonymised form as part of statistics or Privacy Notice and these Terms; other aggregated data shared with third c) promptly notify the third party of any parties; or changes to our Privacy Notice that we l) where permitted by law, it is necessary for notify you of; and our legitimate interests or those of a third d) ensure that, to the best of your knowledge, party, and it is not inconsistent with the the personal information is accurate and purposes listed above. up to date, and promptly notify us if you 1.8 If you ask us to, we will share information with become aware that it is incorrect. any third party that provides you with account 1.6 Your information may be shared with and information or payment services. If you ask used by other NatWest Group companies. We a third party provider to provide you with will only share your information where it is account information or payment services, you’re allowing that third party to access information

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relating to your account. We’re not responsible (couttscrowndependencies.com) and by for any such third party’s use of your account telephone. Interest is calculated on a daily basis information, which will be governed by their and applied monthly. agreement with you and any privacy statement 2.7 If an Unarranged Overdraft is not allowed, we they provide to you. will refuse the payment due to lack of funds. 1.9 In the event that any additional authorised 2.8 The fact that an Unarranged Overdraft has users are added to your account, we may share been allowed, does not mean that we will allow information about the use of the account by any a future payment despite lack of funds which authorised user with all other authorised users. would have the same effect or that any arranged 1.10 NatWest Group will not share your information overdraft limit has changed. with third parties for their own marketing 2.9 Details of all interest paid or charged by us and purposes without your permission. fees and other charges relating to your account 1.11 We may transfer your information to are in the Tariff and our Interest Rates Notice. organisations in other countries (including to other NatWest Group companies) on the basis 3. Giving us instructions that anyone to whom we pass it protects it in the same way we would and in accordance with 3.1 Instructions applicable laws. We will only transfer your information if we are legally obligated to do 3.1.1 You authorise us to accept and act on your so, or where the other country has laws that instructions, even if carrying out those adequately protect your information, or where instructions creates a debt on your account. we have imposed contractual obligations on 3.1.2 You can give us instructions in a number the recipients that require them to protect your of different ways, including in writing, by information to the same standard as we are telephone, via our online banking service (which legally required to. is accessed through our website or the mobile app), by card or by any other means we tell you 2. Account restrictions and Unarranged Overdrafts are available. Where these Conditions refer to you contacting us in a specific manner, should 2.1 Accounts are available only to individuals aged you need reasonable adjustments please make 18 and over, and must not be used for business us aware and we will discuss with you alternate purposes. You must not use your account for any arrangements where possible. illegal purpose, which shall include tax evasion, 3.1.3 You can also give instructions through third or for the deliberate exploitation of weaknesses parties whom you have authorised to act on your in the tax laws that apply to you. behalf, for example, powers of attorney. When 2.2 We may limit the number of accounts you can this happens, we will treat each instruction from have in any one currency. the other person as having been authorised by you. 2.3 You can make payments from an account if there are Sufficient Funds.Sufficient Funds means 3.1.4 All payment instructions will be transacted that either the cleared balance or any arranged in sterling unless section 9 (Multi Currency overdraft is enough to cover the payment. The Debit Cards) applies or we specifically agree fact that a balance is shown on a statement or otherwise. transaction advice does not necessarily mean the 3.2 Joint accounts funds are cleared. If you do not have Sufficient Funds to cover more than one payment, we may 3.2.1 With Joint Accounts, references to ‘you’ in the decide which payment(s) to make. Agreement include each account holder. If you have a joint account, we will (unless and until 2.4 If you do not have Sufficient Funds for a instructed otherwise under General Condition payment, we may treat a payment instruction as 3.2.2) accept instructions from any one of you. a request for an . Unarranged Overdraft This means that any one of you can withdraw 2.5 If we allow the Unarranged Overdraft, you must: the full balance in your account, create an Unarranged Overdraft or close your account. • repay the overdrawn amount on demand. 3.2.2 Any one of you may instruct us that we may • pay interest on the overdrawn amount at our only accept instructions from all of you acting Unarranged Borrowing Rate. together. If this happens, General Condition 2.6 Our Unarranged Borrowing Rate is published 3.2.4 below will apply. in the Tariff, and is available on our website

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3.2.3 If we have notice that there is a dispute between • in writing; you, for example an intended separation • using an appropriate card (limits may apply or divorce, we may decide only to accept for payments); instructions from all of you acting together. If this happens, General Condition 3.2.4 below will • online; apply. • by telephone; or 3.2.4 If General Condition 3.2.2 or 3.2.3 applies we • by any other means we offer. will only act on your instructions if they are in writing and signed by all of you. 5.2 The time of an instruction is the time we receive it rather than the time you send it. However, if: 3.2.5 If one of you dies, we will accept instructions from the survivor(s), into whose name(s) the • we receive an instruction after the relevant account will pass. cut-off time or on a non-Business Day, the time of receipt will be treated as the next Business Day. Some instructions may be 4. Payments into your account processed on a non- Business Day. Details are 4.1 Funds paid into your account available on request; • the instruction is for a future dated payment 4.1.1 Funds can only be paid into your account or a SWIFT payment that specifies a value electronically. Where we receive sterling funds date, the time of receipt will be treated as from another source (including electronic the date of the payment (or if this is not a transfers of funds into your account) the funds Business Day, the next Business Day) or the will be credited to your account and made Business Day we have to make the payment available to you as soon as we receive them. to achieve the value date; Where we receive non sterling funds these will be credited to your account up to two days after • if we ask you to confirm an instruction, we receive them. the time of receipt will be treated as the time of the confirmation, or if this is after a 4.2 Interest cut-off time or on a non-Business Day, the 4.2.1 We will pay interest in accordance with General next Business Day. The Account Operations Condition 4.2.2 on the daily cleared credit Schedule, at the end of these Conditions, balance in your account unless the Account explains in more detail the different payment Specific Conditions for your account provide instruction options available and the cut-off otherwise, or you instruct us not to. and execution times. The fees for payments are detailed in the Tariff. 4.2.2 Interest will be calculated and paid in the manner and at the rates set out on 5.3 We do not guarantee: couttscrowndependencies.com or available on • that you will always be able to make card request from your Private Banker. payments or obtain cash from a machine; 4.2.3 We do not pay interest on executor or • the continuous availability of our remote administrator accounts. banking services including online services or 4.3 Refusals telephone services; 4.3.1 If we have a valid reason, we may refuse to • the absence of losses or delays in the accept a payment into your account. Where we transmission of communications caused by refuse to accept a payment into your account, any internet service provider or other third you can obtain information about the refusal party, or by software failure; or and, if possible, our reasons for refusing to • the authenticity or integrity of email (and accept the payment, along with information similar) communications. Any information on how to correct any errors that led to the purportedly received from us should be refusal, by phoning us on +44 (0)1534 282345 regarded as provisional until verified by us. (unless a legal reason or certain other limited circumstances beyond our control prevents us 5.4 You can authorise a third party to collect from providing you with this information). payments from an account using your card or the UK Direct Debit Scheme, or other Direct Debit schemes as advised by us (Private Current 5. Payments out of your account Account only). These payments can be one-off or 5.1 You can give payment instructions, using our recurring. applicable security procedures:

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5.5 You must resolve any dispute directly with the • consider it would cause you to exceed any third party who collects a Direct Debit. Our limit which applies to your account; or duties under a Direct Debit scheme are not • for any other valid reason. affected by your arrangements with the third party. For refunds of Direct Debits under the UK 6.2 Under the Current Account Switch Service, if Direct Debit Scheme or to cancel a Direct Debit an intended payee has switched accounts, the or Future Dated Faster Payment please refer to account details on your payment instruction are the Account Operations Schedule at the end of automatically updated so that the payment can these Conditions. be made. 5.6 If a payment is collected where the UK Direct 6.3 If we do not follow an instruction, we will notify Debit Scheme does not apply, and: you and where legally possible, give the reasons for it and, if you ask us, discuss with you how to • you did not specify the exact amount of the correct any errors in future. payment; • the amount collected exceeded the amount 7. Exchange rates that you could reasonably have expected (except increases resulting from exchange 7.1 The exchange rate we will give you (the rate fluctuations) and you did not consent to Indicative Rate) will be determined by our making the payment; and reference to the foreign exchange market • you request a refund within eight weeks of rates made available by information service the amount being taken from the account, providers, such as Reuters and Bloomberg. Rates we will ask you to provide the information change continually and the rate used by us for we reasonably need to check the position any transaction will be the rate at the time the and, within 10 Business Days of your transaction is processed. We may change our request, we will either refund the full Indicative Rates immediately without notice. amount of the payment plus any interest lost 7.2 Before giving instructions for a payment, you or paid; or, explain why we believe it should may request confirmation of the actual rate to be refused and explain how you can take the be applied and, where possible, we will provide matter further if you wish. If we discover this. In other cases, we will inform you of the you were not entitled to a refund, we can exchange rate applied as soon as reasonably take the payment back from your account practicable after processing. and charge any interest or charges you owe for making the payment. 7.3 If you instruct a payment to an account held in a different currency and do not agree that we should make the conversion, the receiving bank 6. Delaying or refusing to act on your instructions will apply its own rate of exchange. 6.1 We will follow your instructions, unless we: 7.4 Some currencies are restricted, and for some countries payment may be sent in the preferred • need to check that the instruction is from currency of the destination country. you; 7.5 Exchange rates are adjusted as appropriate • are concerned about fraudulent activity; to take account of the transaction type, size, • consider the instruction to be unclear, currencies, market conditions and overall cost of incomplete or not in the required form; undertaking the transaction including: • are concerned that the instruction might i. the costs related to execution including be contrary to a law, regulation, code or execution venue fees, clearing and sanction; settlement fees and other fees paid to third parties involved in the execution of the • believe that it is necessary to reject your transaction; and instruction to protect you or us from a crime; ii. any sales commission or sales margin, in addition to the bid/offer spread. • refuse an unarranged overdraft when there are not Sufficient Funds; 7.6 The sales margin charged by us is determined taking into consideration a variety of factors, • believe there is a dispute between joint which may include: account holders; i. Service level provided; • reasonably consider you have breached the Agreement;

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ii. The credit risk that we will take on when 8.6 We may give information about the account transacting with you; and other relevant matters to any additional cardholder. iii. The cost of capital we incur as a result of the transaction; 8.7 You may end the use of a card at any time by contacting us. iv. Volumes traded by you; v. Competitiveness of the relevant 9. Multi Currency Debit Card use (Private Current marketplace; and Account only) vi. Other factors that may be relevant to a particular transaction 9.1 Your card will be approved for Multi Currency Debit Card Use: 7.7 Your statement will include details of the actual rate used in a particular transaction. 9.1.1 A card can only be linked to one current account for each foreign currency;

8. Multi Currency Debit Cards linked to an account 9.1.2 When a foreign currency current account is (Private Current Account only) linked to your card, any debit card payment made or cash drawn in the relevant foreign 8.1 There is a daily limit (both domestic and currency will be taken directly from that international) on the amount of cash which can account. be withdrawn using a card. We will advise the daily cash withdrawal limit for any card linked 9.2 If you do not have Sufficient Funds in the to an account (which may include the value of foreign currency account, your sterling account other transactions carried out at cash machines). will be used to make the payment and will be We may adjust the limit from time to time. Some automatically debited (as long as it contains cash machines may have lower limits. Sufficient Funds, or we permit an Unarranged Overdraft). Currency conversion charges will 8.2 Except for Multi Currency Debit Card use where then apply in the usual way. If you wish this the payment/withdrawal is in the currency of "default" to your sterling account to be switched the linked current account a debit card payment off please contact your Private Banker When or cash withdrawal in a foreign currency will abroad, if you chose to have the transaction be converted to sterling at the Payment Scheme converted to sterling at the point of sale, any link Exchange Rate (as determined by Visa or any to your foreign currency current account will other payment scheme that we may notify you not apply and we will debit your sterling current of). The exchange rate used for conversion may account in this instance. differ from the exchange rate on the day of the card transaction. 10. Charges 8.3 When abroad, if you choose to have the transaction converted to sterling at point of 10.1 Charges for the operation of accounts and the sale, you will be charged the amount quoted other common charges are set out in the Tariff or in sterling and any conversion fee charged by are available on request. Charges for any service the merchant. Any link you have established not covered by the Tariff will be explained with your card and your local currency current before the service is provided. account will then not apply and we will debit 10.2 We will apply to the account, the amount of your sterling current account in this instance. any tax, duty or other charge levied on it by any 8.4 We may request additional authentication for authority. a card to be used. We may supply a one-time 10.3 You will also be responsible for paying any costs passcode to verify the transaction. We may reasonably incurred by us in connection with an also call you, or ask you to call us, to verify Unarranged Overdraft. These may include (but transactions. will not be limited to) costs of: 8.5 You may ask us to issue a card and security • communicating with you; details to a third party. If we agree, you are responsible for ensuring that the additional • preserving, taking, enforcing and/or cardholder complies with the terms applying to realising any security; or card use. You will have to pay for all use of the • taking steps, including court action, to additional card and any account charges and obtain payment. interest arising.

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10.4 We may apply to the account any interest, fees, • to meet our obligations as a member of the charges or other costs, even if this results in or card scheme. increases an Unarranged Overdraft. We may 11.4 If we detect suspicious activity on your account also pass on any costs charged by a beneficiary we may contact you via the contact number we bank if you ask us to try to recover funds on have registered with us. You may be contacted your behalf or charge an administration fee. on this number by our fraud team, or your 10.5 A ‘negative interest rate’ is a rate that may be Private Banker. We will never: applied as a charge on credit balances held • phone you to ask for your 4-digit card PIN in account(s), to reflect the costs reasonably or your online banking password, even by incurred by us in maintaining your account(s) in tapping them into the telephone keypad; any currency. • ask you to withdraw money to hand over to 10.6 Should we decide to charge negative interest on us for keeping; your account(s) in any currency, we will notify you in accordance with the account terms. • ask you to transfer money to a new account We will calculate negative interest accrued on for fraud reasons, even if we say it is in your the same basis as credit interest in accordance name; with these Conditions. Negative interest will • send someone to your home to collect your be debited from the applicable account, unless cash, PIN or payment card if you are a victim you request that it is debited from an alternative of fraud; or account. • ask you to purchase goods using your card and then hand them over for safe keeping. 11. Keeping accounts safe 11.5 We have the right to refuse to process certain 11.1 You and any additional cardholder must: transactions if you have used one of our card • keep your card and other security details services to restrict transactions of that type or safe including your card PIN and any to suspend your card, via the online banking passwords or log-in details for any remote service through our website or mobile app. banking service including telephone or 11.6 Please note that after initial registration or online banking; enrolment we will never contact you, or ask • sign a card when you receive it; anyone to do so on our behalf, with a request to disclose your security details in full. If you • take reasonable steps to prevent receive any such request from anyone (even if unauthorised use of your security details or they are using our name and logo and appear security devices; and to be genuine) then it is likely to be fraudulent • be aware that if you give your online and you must not supply your security details to banking password and log in details to them in any circumstances. You should report a third party provider, we will not be any such requests to us immediately. responsible for what they do with your details or account information. 12. Closing or converting your account 11.2 If your card is lost or stolen, you suspect that 12.1 Closure by us someone who has not been authorised by you knows your card details or any security details, 12.1.1 This Agreement is indefinite, but we can close or if you suspect that someone may have used your account or terminate the Agreement your account without your permission, during immediately where we: working hours on a Business Day you must a) reasonably suspect that you have given us contact us without undue delay by calling your false information; or Private Banker directly, or by calling us on + 44 (0)1534 282345. Outside of those hours you b) reasonably suspect that the account (or should call +44 (0)1534 282888. any other account you hold with us or are connected to) is being used for an illegal 11.3 We may give an appropriate third party any purpose; or relevant information: c) consider that you have behaved in a • in connection with the loss, theft or possible threatening or violent manner towards our misuse of a card, PIN or other security staff; or details; or

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d) are required to do so by any law, regulation 12.3.3 Your instructions in relation to the Servicing or sanction; Account can only be given to us by telephone or in writing. e) reasonably consider that you are not meeting your obligations under the 12.3.4 You must ensure there are sufficient funds on the Agreement; or you were not entitled to Servicing Account to meet any payments which open your account; or are due on any of the Ancillary Products. If there are insufficient funds on the Servicing Account f) consider that there is a change in the way we may return the payment as unpaid which you operate an account or in your financial could cause you to be in arrears on the Ancillary circumstances, so that we have reasonable Product. grounds to believe that you may have difficulty in meeting your commitments to 12.4 Converting your account us. 12.4.1 We may convert your account to another type 12.1.2 We can also close your account on giving you not of account on at least 60 days’ notice. If we less than: convert an account in this way, you will have the right (for a period of 30 days after the account is a) 60 days’ prior notice; or converted) to close the account (or switch to any b) such period of notice as you would have to other account we are willing to provide) without give us in order to close your account (or to loss of interest or any additional charges. close it without paying a charge or suffering 12.4.2 We can do this if: a loss of interest) whichever is longer. • we decide to no longer offer that particular 12.1.3 If you have an account of fixed duration (such as type of account; a Fixed Term Deposit), we can only close your account under General Condition 12.1.1. • you are no longer eligible for that account or associated benefits (for example, we 12.2 Closure by you introduce new eligibility criteria or change 12.2.1 You can close your account at any time for any any existing eligibility criteria for your reason without termination fees, but must: account and you don’t meet these); or a) give us notice of this; • you are paying for an account you no longer b) repay any money owed to us on the or rarely use. account, including payments not yet processed; 13. Liability

c) inform all third parties receiving Direct 13.1 Your liability Debit and standing order payments that those payments will terminate; and 13.1.1 You are responsible for payment of any debt that arises on your account. With a joint account, d) the Account Specific Conditions for your each account holder is jointly and severally account permit you to do so. liable. 12.2.2 If you close your account, we will apply any 13.1.2 If you owe tax (or other charges) to an authority charges you have accrued on your account on a in connection with your account, we may take pro-rata basis. this payment directly from your account. You 12.3 Servicing account are responsible for your own tax affairs and, if required, you should seek independent tax 12.3.1 If on closure of your account in accordance with advice to ensure you remain compliant with the 12.1 or 12.2 above you have any accounts of tax laws that apply to you. fixed duration (such as a Fixed Term Deposit) or any Ancillary Products, and it is a requirement 13.2 Our liability and what happens when for you to have a payment account with us to something goes wrong maintain the Ancillary Product(s), we will open 13.2.1 What to do if an incorrect or unauthorised a new account solely for the purpose of servicing payment is taken from your account the Ancillary Product(s) until such Ancillary Product(s) can be closed or have been repaid (the If you suspect that an incorrect or unauthorised ‘Servicing Account’). payment has been made from your account, you must contact us as soon as possible by calling one 12.3.2 The quarterly account fee set out in the Tariff of the numbers at the beginning of these Terms will not apply to the Servicing Account. or contacting your branch.

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13.2.2 What we’ll do if an incorrect payment has 13.2.3 What we’ll do if the payer’s bank tells us about been made to or from your account an incorrect payment If we pay money into your account by mistake, You consent to us providing information about we can take the money out of your account. If we you with the payer’s bank to help them recover make an incorrect payment from your account, the payment. The information provided may which was our mistake, we‘ll refund you include (without being restricted to) your full (including any charges or interest that you’ve name and address and any communication we paid as a result of the payment being taken). If have with you about the incorrect payment. you tell us that we’ve made an incorrect payment 13.2.4 What we’ll do if you tell us about an based on incorrect payment details you gave unauthorised payment us, we’ll make reasonable efforts to recover the payment for you but we may not be able If an unauthorised payment has been taken to recover it and we may charge you a fee for from your account (which means someone else trying. If we can’t recover the payment we won’t made the payment without your permission), refund you but we’ll contact the payee’s bank you should tell us as soon as possible so that to ask for the payee’s contact details for you. we can take steps to protect your account. You If an error is made in a Direct Debit, you’ll be may be entitled to a refund – this will depend entitled to a refund from the payee or from us. on a number of factors (including whether This is known as the Direct Debit Guarantee. For the payment meant your account became more information please see directdebit.co.uk. overdrawn). In this table we refer to payment Please remember that the sort code and account details – this includes your card, card details number of an account identifies it, not the name and your security details. of the account holder.

What happened? Will we refund you? You acted fraudulently. We won’t refund you in any circumstances.

An unauthorised payment was taken from your We’ll refund you (including any charges or arranged account before you received your payment details. overdraft interest you’ve paid as a result of the payment being taken).

Your payment details were lost or stolen. We’ll refund all unauthorised payments but we may hold you responsible for the first £35 if we believe you should have been aware that your payment details were lost or stolen.

Your payment details were used to pay for something at a We’ll refund any unauthorised payments (including distance where the account holder doesn’t need to be there any charges or arranged overdraft interest you’ve (for example, online or over the phone). paid as a result of the payment being taken).

You intentionally or with gross negligence failed to: We won’t refund you for any unauthorised payments that were made before you notified us, unless • use your payment details in accordance with these any part of the unauthorised payment created an Terms (for example, you didn’t take reasonable steps to overdraft on your account (in which case we can keep your payment details safe); or hold you responsible for the first £35 but will refund • tell us as soon as you became aware that your payment the rest of the overdrawn balance created by the details were lost or stolen or that an unauthorised unauthorised payment (including any charges or payment was taken from your account. arranged overdraft interest you’ve paid as a result of the payment being taken)).

In any other situation where an unauthorised transaction We’ll refund you (including any charges or arranged was taken from your account. overdraft interest you’ve paid as a result of the payment being taken).

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If you’re entitled to a refund, you’ll be refunded communication (including the risk of your by the end of the business day after you told us confidential information becoming public). that an unauthorised payment had been taken from your account. We may take longer to 14. Right of set-off refund you if: If you have borrowed money from any part • the unauthorised transaction took place of The Royal International more than 13 months before you notify us; or Limited (referred to as “us” or “we” in this • we reasonably suspect fraud. section”) and you fail to make a payment when it’s due, we may use a credit balance on any 13.2.5 Payments processed without you agreeing the other account in your name with us to pay or amount reduce any debt which you owe to us. This is If you authorise a payee to take a payment from called ‘exercising set-off’. A joint account credit your account without knowing how much the balance can only be used to pay or reduce a debt final payment will be (for example, when hiring in joint names. a car or booking a hotel room), then you’ll be Coutts Crown Dependencies brand is operated refunded provided: by The International • you didn’t know the exact amount of the Limited, so if for example you owe a debt to payment when you authorised it; NatWest International that has become due and hold a deposit with Coutts Crown Dependencies • the amount of the payment exceeded what we would be able to set the deposit off against you could reasonably have expected to the debt. pay (excluding increases resulting from exchange rate fluctuations); 15. Communications • the payment was made in the European Economic Area (EEA); and 15.1 Bank statements • you ask for a refund within 8 weeks of the 15.1.1 We will provide you with statements (usually, date the payment left your account. at least monthly) showing all amounts added to • You won’t be refunded if you gave your or taken from your account since the previous consent to the payment directly to us and at statement. For some accounts, we may provide least 4 weeks in advance: statements at other frequencies. • we or the payee provided you with 15.1.2 Statements will include the following information about the payment; or information relating to payments, where relevant: • information about the payment was made available to you through online banking or at a) information identifying the transaction any branch. and, the payee (where you have made the payment) or the payer (where you are We may ask you for additional information to receiving the payment); decide whether you should be refunded. We’ll refund you, or explain why we’re refusing the b) the payment amount in the currency refund, within 10 business days of your request in which your account was debited or for a refund or (if we’ve asked you for additional credited; information) within 10 business days of us c) the amount and, where applicable, a receiving that information. breakdown of any charges or interest 13.2.6 Our general liability payable by you; and We won’t be responsible for: d) the date on which the funds were debited from or credited to your account. • any losses caused by circumstances beyond our control or the situation was abnormal or 15.1.3 You should read these statements, and tell us unforeseeable (for example, due to weather, as soon as possible if you believe there is an terrorist activity or industrial action); incorrect entry in any statement. • Any indirect loss you may suffer as a result 15.2 Other communications of our breach of the Conditions; 15.2.1 When we communicate with you by telephone or • Loss resulting from the use of email or similar means, we may record the call to ensure Internet messaging or similar means of that we provide a good service and that we follow your instructions correctly.

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15.2.2 All communications from us to you (including 18. Your rights when changes are made the documents containing the terms of the contract between you and us) will be in English. 18.1 Following notice of a change to the Agreement or to charges or interest, you will (during the 15.2.3 If your name, address, telephone number or same notice period set out in these terms) have email address changes, you must notify us. If the right to close your account(s) without loss of you notify us by telephone, we may ask you to interest or any charge for closing. If you do not, confirm the change in writing. the changes will apply.

16. Changes to the agreement and charges 19. Changes to interest rates

16.1 General Provisions 19.1 Reasons for changing interest rates 16.1.1 If we have a valid reason for doing so, we may 19.1.1 We can change the interest rate on your account change the terms of our agreement with you by to: notifying you personally not less than 60 days • respond proportionately to a change in the before the change comes into effect. Bank of England’s base rate (or any other 16.1.2 We may introduce new charges on your account central bank base rate or similar rate) or any or change the amount of any charges which other publicly listed market rate; already apply to your account by notifying • respond proportionately to changes in the you personally not less than 60 days before the interest rates charged by other banks and change comes into effect. financial institutions on personal current 16.1.3 We reserve the right to change our remote accounts; banking services including online banking, • reflect changes in the costs we reasonably telephone banking, or any other methods we incur for maintaining the account; make available to you to bank with us remotely, from time to time and shall give you notice of • reflect changes to the banking or financial any material changes in accordance with this system or changes in law, industry codes that section 16. we follow, the decision of an ombudsman or any other regulatory requirement; or 16.1.4 We may suspend, withdraw or restrict the use of any remote banking services or any part of these • any other valid reason. where: 19.1.2 We reserve the right to apply negative credit a) we have reasonable grounds to suspect your interest if the prevailing market credit interest security details have not been kept safe; or rate for the relevant currency becomes negative. In the event that your account is holding a b) for any reason set out in Section 6.1. Unless currency which attracts negative interest, the we are unable to contact you or there is a amount we calculate will be taken from your legal reason or other circumstances beyond account. our control preventing us from doing so, we will notify you before taking this action 19.2 Notification of changes to interest rates on and provide our reasons for doing so. If credit balances we are unable to contact you beforehand, 19.2.1 We will give you notice of any change we make we will notify you and give our reasons to the interest rates we pay on credit balances as afterwards where legally possible. follows: a) If we are changing the interest rates in 17. Copies of the Conditions a way that is to your advantage we will 17.1 If we make a major change or a lot of minor give you notice of the change either changes in any one year, we will give you a before the change comes into effect or copy of the new Conditions or a summary of at the earliest opportunity afterwards the changes. You can also request a copy of the by displaying the rate on our website Conditions at any time. They are also available couttscrowndependencies.com. on couttscrowndependencies.com b) If your account is a Payment Account and we are changing the interest rates in a way that is to your disadvantage, we will notify you personally not less than 60 days before the change comes into effect.

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c) If your account is a Non-Payment Account 21. Bank Depositors Compensation Scheme and we are changing the interest rates we pay on credit balances in a way that is The Royal Bank of Scotland International to your disadvantage, we will notify you Limited trading as Coutts Crown Dependencies personally not less than 14 days before the is a participant in the Jersey Banking Depositor change comes into effect. Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is 20. Complaints capped at £100,000,000 in any five year period. 20.1 At Coutts Crown Dependencies, we place great Full details of the Scheme and banking groups importance on providing the highest standards covered are available on the States of Jersey of service to our clients. We take any client website www.gov.je/dcs or on request. dissatisfaction seriously and will deal with all Under the scheme customers are entitled complaints in a timely and efficient way. If you to make only one claim per licensed entity wish to complain about any of our products or regardless of the number of brands or trading services, please contact your Private Banker. names contained within that licensed entity and We have procedures designed to investigate and customers are entitled to make one claim only resolve your complaint fairly. If you would like per licensed entity in the jurisdiction where the a leaflet describing our complaints procedures, deposits are held. Therefore as Coutts Crown please ask at any of our offices or call +44 Dependencies brand is operated by The Royal (0)1534 282345. Bank of Scotland International Limited it is not licensed in its own right. A person with a deposit in Coutts Crown Dependencies and a deposit in NatWest International or Bank would thus only be entitled to make one claim.

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Section B: Account Conditions 2.2.3 You may set up automatic withdrawal and deposit arrangements between your Private Account Specific Conditions Reserve and Private Current Account. 1. Private Current Account 2.3 Interest These Private Current Account Specific 2.3.1 Interest will be paid in accordance with the Conditions form part of the Conditions and balance bands and rates detailed in our Interest apply to the provision and operation of the Rates Notice available on request or on our Private Current Account. website couttscrowndependencies.com. 1.1 This is aPayment Account. 2.3.2 We calculate interest daily on your closing balance based on a 365 day year for sterling and 1.2 This account has multi currency functionality. a 360 day year for other currencies. A payment You will receive one account number and a Multi to the account not on a Business Day, or after Currency Debit Card which apply to all available 6.30pm on a Business Day, will not affect currencies on your account. The General interest calculations until the next day. Conditions set out how we will determine in which currency payments will be made. 2.3.3 Interest is paid quarterly at the end of March, June, September and December. 1.3 Because you can make payments from your Private Current Account after any automatic 2.4 Closing a Private Reserve Account daily transfer, you could become overdrawn 2.4.1 If the Private Current Account is under notice after your daily transfer has taken place. You of closure, we may close your Private Reserve may be charged debit interest for any subsequent and any balance and accumulated interest will unauthorised overdraft. Unarranged overdrafts be transferred to your Private Current Account may be available at our discretion. before it is closed. 1.4 Your Private Current Account is an interest 2.5 Statements bearing account (this is applicable for both sterling and non-sterling balances held). Please We will provide statements quarterly unless you see General Condition 4 for further details. request otherwise.

1.5 Direct Debit and standing order payments are 3. Private Notice Accounts permitted on this account. 3.1. Notice Periods for Notice Accounts 1.6 Statements are issued monthly. 3.1.1 Notice Accounts are sterling, US Dollars and Euro savings accounts which can be set up with 2. Private Reserve Account a 35 Day, 60 Day or 95 Day notice period. Please ask us if other periods are available. These Private Reserve Account Specific Conditions form part of the Conditions and 3.1.2 The Notice Period for any particular Notice apply to the provision and operation of the Account will be agreed in the application for Private Reserve. Instructions for a Private the account. That period of notice must then be Reserve must be given by the same people who given for withdrawals. can give instructions for your Private Current 3.2. Depositing funds into your Notice Account Account linked to the Private Reserve. and interest payments 2.1 Types of Private Reserves available 3.2.1 You can make one-off or regular deposits by 2.1.1 Private Reserve is a deposit account linked to a transferring available funds from your Private Private Current Account. If you do not have a Current Account or Private Reserve Account, Private Current Account, you must open one. held in the same currency as your Notice Account, or via electronic payment from any 2.1.2 Private Reserve is available in a range of other bank. You must have a Private Current currencies. Details of available currencies can be Account or Private Reserve Account in the same obtained from your Private Banker. currency as the Notice Account at all times. 2.2 Deposits and withdrawals 3.2.2 We may refuse to accept a deposit. 2.2.1 This is aNon-Payment Account. You can only 3.2.3 Interest will apply from the first Business transfer cleared funds from and to your Private Day cleared funds are deposited in the Notice Current Account. Account. 2.2.2 We may set a minimum balance which must remain on a Private Reserve to keep it open.

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3.3. Withdrawals from a Notice Account time) is stated in our Interest Rates Notice, which will be supplied on request and the rates 3.3.1 To make a withdrawal, you must give notice in are available at couttscrowndependencies.com writing, by telephone or by using the Online Service. Funds can only be transferred to your 3.5.2 We calculate interest daily on your closing Private Current Account or Private Reserve balance based on a 365 day year for sterling and Account held in the same currency as your a 360 day year for other currencies. A payment Notice Account. to the account not on a Business Day, or after 6.30pm on a Business Day, will not affect 3.3.2 Once a withdrawal notice is given, it cannot be interest calculations until the next day. cancelled. 3.5.3 Interest is paid monthly and, unless you request 3.3.3 On the expiry of the Notice Period, we will that it is credited to an alternative account, it transfer the amount of the withdrawal to your will be paid to the Notice Account. Private Current Account immediately or, if a non-Business Day, on the next Business Day. 3.5.4 We can change the interest rate at any time in We will not transfer the amount before the end accordance with General Conditions (Changes of the Notice Period. There is no limit on the to Interest Rates). If we are reducing the interest number of withdrawals permitted, but a transfer rate, we will notify you not less than: will not be made if there are insufficient funds in Product Notice Period the Notice Account. 35 Day Notice Period 49 days 3.3.4 Notice will be effective when we receive it, 60 Day Notice Period 74 days not when you send it, and must be received by 3.30pm on a Business Day. If we receive notice 95 Day Notice Period 109 days after 3.30pm, it will be treated as being received before the changes comes into effect. You can on the next Business Day. then close your Notice Account and/or make 3.4. Cancelling or closing a Notice Account withdrawals by providing the relevant Notice Period before the changes come into effect. 3.4.1 You can cancel your Notice Account within 14 days of opening it by giving us notice in writing 3.6. Statements or by telephone to your Private Banker. We 3.6.1 We will provide statements quarterly unless you will return the funds to your Private Current request otherwise. Account held in the same currency as your Notice Account and the Notice Period will not 4. Fixed Term Deposits apply, however, you will not be entitled to any interest accrued. After the first 14 days, you These Fixed Term Deposit Account Specific Conditions can give notice to close your Notice Account form part of the Conditions and apply to the provision or convert it to another type of account we and operation of our Fixed Term Deposits. Instructions offer, but we will only transfer the balance for a Fixed Term Deposit must be given by the same to your Private Current Account held in the people who can give instructions for your Private same currency as your Notice Account or Current Account or Cash Management Account. Private Reserve Account, or give effect to the 4.1 Fixed Term Deposits conversion, on the expiry of the Notice Period. 4.1.1 Fixed Term Deposits are linked to a Private 3.4.2 Closure of a Notice Account on less than the Current Account or a Cash Management Account. Notice Period is not permitted except in the If you do not have one you must open one. event of the death of the account holder. In these circumstances, the deposit and accrued interest 4.1.2 Fixed Term Deposits are available in sterling and will be paid and the Notice Period will not apply. other currencies. Details of available currencies In the case of a joint Notice Account, if one of can be obtained from your Private Banker. the joint account holders dies we will accept 4.2 Deposits and withdrawals instructions from the survivor(s), into whose name(s) the account will pass. 4.2.1 This is aNon-Payment Account. You may only make deposits by transferring cleared funds 3.4.3 We may close a Notice Account on giving you from your Private Current Account or Cash written notice, and the account will be closed on Management Account. the expiry of the Notice Period. 4.2.2 The periods available and minimum amounts 3.5. Interest required are available from your Private Banker. 3.5.1 The interest rate applicable when you open your 4.2.3 You may not add to a Fixed Term Deposit during Notice Account (or the rate current at any later the fixed term.

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4.2.4 When a deposit comes to an end, we will transfer 4.5 Changes to interest rates the amount to your linked Cash Management 4.5.1 Interest rates for Fixed Term Deposits are fixed Account or Private Current Account on the same until the deposit matures. Business Day, or if not a Business Day, on the next Business Day. 4.6 Closing your Fixed Term Deposit 4.3 Early withdrawals or closing your Fixed Term 4.6.1 Subject to General Condition 12.1.1, we or you Deposits cannot close a Fixed Term Deposit before the expiry of the Fixed Term. 4.3.1 Withdrawals or early closure of Fixed Term Deposits are not permitted during the term of 5. Cash Management Account the deposit, except in the case of the death of an account holder. In this event, the deposit and These Cash Management Account Specific Conditions interest to the date of early closure will be repaid form part of the Conditions and apply to the provision if required. and operation of the Cash Management Account. 4.3.2 A Fixed Term Deposit cannot be cancelled. 5.1 This is aPayment Account. 4.3.3 In order to renew a Fixed Term Deposit when it 5.2 Cash Management Accounts are available comes to an end you must contact your Private in a range of currencies. Details of available Banker. currencies can be obtained from your Private Banker. A separate account must be held for each 4.4 Interest currency. 4.4.1 We agree the Interest rate for Fixed Term 5.3 A Cash Management Account is an interest Deposits when we open your deposit. bearing account. Please see General Condition 4 4.4.2 We calculate interest daily on your closing for further details. balance based on a 365 day year for sterling and a 5.4 Statements are issued monthly. 360 day year for other currencies. 5.5 Unarranged overdrafts may be available at our 4.4.3 We pay interest on a Fixed Term Deposit at discretion. maturity.

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Section C: Account Operations Schedule (b) receiving money from outside the UK, Channel Islands or Isle of Man 1. Payments to your account If you are expecting funds from the EEA Please note that not all payment types are available on or Switzerland, the payer must accurately all account types. For more information speak to your quote your IBAN (International Bank Private Banker. Account Number) and (in some cases) the BIC (Business Identifier Code). These 1.1 Electronic transfers can be found on your Current Account (a) within the UK, Channel Islands or Isle of statement. If you are expecting funds from Man outside these areas you can provide either There are different types of electronic your IBAN and BIC or your sort code, transfers and the time it takes for a account number and the Coutts Crown payment to clear will depend on the Dependencies SWIFT code. method by which the payment is sent. We will credit your account upon receipt of For example, CHAPS (Clearing House funds from the overseas bank and debit our Automated Payment System) and Faster charges to your account where applicable. If Payments are irrevocable and so are we apply an exchange rate to any transfer it cleared funds as soon as they reach your will be our relevant Indicative Rate on the account. Information relating to cut-off date of receipt unless a different rate has and execution times of electronic payments previously been agreed. is detailed in the ‘Payments from your account’ table overleaf. If you are expecting a payment from someone else direct to your account it is important for them accurately to quote your six digit sort code (‘18 03 00’) and your account number both of which can be found on your bank statement.

Payment type Summary of payment type Purpose Debit and credit date

Debit Cards This method is normally used Useful for everyday The amount of the purchase is set to pay for goods and services spending. You can against your available balance on wherever the Visa logo is use it to pay for goods the same day. However, it can take displayed worldwide as well in shops and stores several days for the funds actually as by telephone and over the by Chip and PIN or to be debited from your account internet. contactless (valid only as this will depend on the retailer/ with certain cards). merchant claiming payment. Chip and PIN has no limit as long as you have Sufficient Funds in your account, and the UK, Channel Islands and Isle of Man limit for contactless is £45.

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Payment type Summary of payment type Purpose Debit and credit date

Faster Payments There are two types of Faster Low to medium value Immediate Faster Payments are (sterling only) Payments: Immediate Faster immediate payments. usually debited from your account Payments and Future Dated and credited to the beneficiary Faster Payments. account on the same Business Day, within a few hours of receiving Immediate Faster your payment instruction. Future Payments: Dated Faster Payments are sent To quickly send £250,000 or in the early morning on Business less to someone whose bank Days only. is a member of the Faster You must ensure Sufficient Funds Payments Scheme. are available in your account to Future Dated Faster cover Faster Payments. The payee’s Payments: six digit sort code and account number is needed. Please note This method is normally that the payee name as the account used where advance notice holder is not part of the electronic is given to send £250,000 identification, so a mistake in or less to someone on a one of the numbers means that a particular date and their payment can go astray (and may bank is a member of the be irrecoverable) even if the name Faster Payments Scheme. was quoted correctly.

Standing orders This method is normally Regular payment Payment instructions must be used to send regular (£250,000 or less received before 11am on a Business payments to a beneficiary’s subject to industry Day for processing that day. If the bank which is part of the and internal limits). instruction is received after 11am Faster Payments Scheme. There is no maximum on a Business Day or on a weekend These payments are received limit for foreign or bank holiday, the payment will by the beneficiary on the currency standing not be processed until the next same Business Day as they orders. Business Day. are debited from your account. Standing orders can be set up on foreign currency current accounts. These are processed via Credit Transfers.

Direct Debits These are regular payments Regular payments to a The beneficiary bank claims the where the beneficiary bank company (eg a utility payment on the agreed dates. asks us to debit your Current company) Account for the payment. Direct Debits are set up by your signing a Direct Debit Mandate and returning it to the recipient, or by you providing the details over the phone or online. Direct Debit payments are protected under the UK Direct Debit Guarantee scheme. Please contact us if you need to reverse a Direct Debit payment.

18 Private Client Conditions of Use

Payment type Summary of payment type Purpose Debit and credit date

CHAPS This method is normally High value, urgent For same day CHAPS used for high value payments payments. payment we must receive which are critical in nature instructions by 11am on the (eg a house purchase). day you request it or by 3pm They are guaranteed to be for CHAPS payments made received by the beneficiary using the Online Service. on the same Business Day CHAPS payments will they are sent. then be debited from your account and credited to the There is a charge when you beneficiary’s account on the use this service. Refer to Our same day. Private Client Banking Tariff for further details.

1.2 CHAPS Payments • We do not charge for cash withdrawals in sterling in the UK, Channel Islands and Inbound CHAPS payments are processed as Isle of Man. There are charges for foreign follows: currency cash withdrawals in the UK and for Process Step and Explanation cash withdrawals in foreign currency outside Step 1 - Receipt of payment – This is when we receive the UK. an instruction to credit your account and the • We cannot prevent charges being applied accompanying funds through CHAPS by the ATM provider either in the UK or Step 2 - Approval to apply the payment – We will give abroad. this when we have checked that the sort code and • If you have instructed us to close your account number for the payment are for an account account using the Current Account Switch that is open with us, is able to receive CHAPS Service, you will only be able to use your payments and that there are no legal or regulatory card at a supplier where you can authorise barriers preventing us from applying the payment the transaction with us. If this is not to your account. possible, payments will be declined. Step 3 - Credit to your account – The funds in your account 2.1 CHAPS Payments will be increased by the amount of the CHAPS Outbound CHAPS payments are processed as payment on the same Business Day that the follows: payment is approved. Process Step and Explanation 2. Payments from your account Step 1 - Receipt of your payment instruction – See the Please note that not all payment types are available Core Terms for further information about giving on all account types. For more information speak to instructions your Private Banker. Step 2 - Your payment instruction is accepted by us for There are many different payment options CHAPS processing – This happens when we’ve available. completed the necessary checks to ensure that your Please see the General Conditions for payment instruction can be processed. This will circumstances where payments may be delayed or include verifying that your instruction is complete refused. and has been signed in accordance with your Where a currency conversion is required, mandate. payments may take longer than indicated below. Step 3 - We approve your payment instruction – This You can send money to individuals and companies, happens when we’re satisfied that there are in the UK, Channel Islands and Isle of Man, from sufficient available funds in your account to allow your sterling or currency Private Current Account the payment to be made and there are no legal and by the following methods: regulatory barriers preventing us from making the payment.

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Step 4 - Your payment instruction is sent for settlement and Code). If you are sending money to the EEA payment – This is when we submit your payment or Switzerland, you may need to provide instruction to the CHAPS system. This will happen further information (which you will be either within 90 minutes of Step 1 or 60 minutes informed of at the time of payment). Some of Step 2 depending on which is shorter (unless countries (eg Canada) require additional it is a future dated payment). If you give us your information such as the beneficiary’s instructions via letter it may take longer than 90 address. minutes. Please note that the name of the account holder Step 5 - Funds are debited from your account – Your you are sending the payment to is not part of the account will be debited on the same Business electronic identification, so if you make a mistake Day. You will notice that your available funds in one of the numbers the payment can go astray will be reduced by the amount of the payment (and may be irrecoverable) even if you quoted the immediately. The payment will be sent to the name of the intended account holder correctly. payees bank or provider for payment and Where instructions are with us by 11am, we will settlement in accordance with the bank or usually carry these out on the day of receipt or the provider’s terms of business. next Business Day. 2.2 International Payments from an account to other When sending payments we usually use an individuals or companies. ‘agent’ bank. Note that the agent is responsible for forwarding your payment to the beneficiary You can make payments to individuals and bank. For payments made in US dollars to the USA, companies in all major currencies from your Canadian dollars to Canada and euro to Euro Zone Private Current Account by credit transfer. countries our agent will forward your payment to (a) Credit transfers the beneficiary bank on the Business Day we carry out your instruction. For other payments our agent You will need to provide us with the will forward the money two Business Days later. name, bank branch and account number Please note that the payment may not be received of the beneficiary – this may be the IBAN by the beneficiary on the day our agent forwards it (International Bank Account Number) and as the time taken varies from country to country, (in some cases) the BIC (Business Identifier and the beneficiary bank may apply charges.

Payment Can it be Timescales for cancelling or Notes type stopped? If recalling a payment so, how?

Debit card No N/A We are unable to stop a card payment single once you have instructed a retailer or payments service provider to debit your card. You must contact them to arrange for the payment to be stopped or refunded.

Debit card Yes N/A You may cancel recurring transactions or recurring continuous payment authorities either payments by contacting us, or by contacting the supplier. If you cancel by contacting the supplier we recommend that you keep proof of the cancellation. If you request us to cancel we advise that you also give notice of the cancellation to the supplier because such cancellation does not affect any continuing obligation you may have to the supplier. Recurring transactions and continuous payment authorities are not covered by the Direct Debit Guarantee.

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Payment Can it be Timescales for cancelling or Notes type stopped? If recalling a payment so, how?

Immediate No N/A Once we have accepted your instruction Faster for an Immediate Faster Payment, Payments the payment is irrevocable. You must therefore ask the beneficiary to return your money.

Future Yes We can stop a Future Dated Dated Faster Faster Payment if we receive your Payments instruction before 4pm on the Business Day before it is due to be sent, or, where you raised the payment using the Online Service, before 11.59pm via the Online Service, on the Business Day before it is due to be sent.

Same day No N/A Once we have accepted your instructions CHAPS for a CHAPS payment, it is irrevocable. You must therefore ask the beneficiary to return your money.

Future Dated Yes We can stop a future dated CHAPS N/A CHAPS payment if we receive your instruction before 4pm on the Business Day before it is due to be sent.

Standing Yes We can stop a standing order if we orders receive your instruction before 4pm on the Business Day before it is due to be sent, or, where you raised the payment using the Online Service, before 11.59pm via the Online Service on the Business Day before it is due to be sent.

Direct Debit Yes To stop a Direct Debit we must receive You must also contact the retailer or service your instructions by 4pm on the provider to ensure that no future claims for Business Day before it is due to be payment are sent to us. debited from your account. For UK Direct Debits, the UK Direct Debit Guarantee applies and you have the right to a refund.

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3. Stopping a payment from an account 5. Cancelling an international payment 3.1 We are unable to stop a debit card payment once If you submit an international payment for us to you have instructed a retailer or supplier to debit act on immediately we will be unable to cancel the your card. You must contact them to arrange for payment. If the payment is due to be initiated on a the payment to be stopped or refunded. future date (ie either a specific date, on the last day of a certain period, or on a day on which you will 3.2 For all other payments, payments can only be provide us with funds to make the payment) you stopped if we receive your instruction before we may not cancel the payment after the end of the have made the payment. working day before the date the payment process is The table below sets out how you can stop or cancel due to be initiated. payments from your account in more detail. Please note that transfer times for payments to 4. Pre-authorised payments non-EEA countries will vary depending upon the currency involved and the destination of the You may sometimes use your card to authorise a payment. Please speak to your Private Banker for payment where the amount that is to be paid is further information. not known, for example when you check into a hotel or hire a car. If this happens you should be asked to confirm the exact amount that will be blocked on your account. If you have agreed that an exact amount can be blocked, we will reduce your available funds and that amount will not be available for you to use. Once we become aware of the amount of the transaction, we will restore your available funds. Please note that if you make the payment using a different card or payment method, we will not know that payment has been made and it may take us longer to restore your available credit, but we will usually release the blocked funds after 7 days.

22 The Royal Bank of Scotland International Limited trades in Jersey as Coutts Crown Dependencies. The Royal Bank of Scotland International Limited Registered Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey JE4 8PJ. Tel 00 44 1534 282345. Business address: 23-25 Broad Street, St. Helier, Jersey JE4 8ND. Regulated by the Jersey Financial Services Commission.

couttscrowndependencies.com CCD 90019 Jun 2021 CCD (06/21)