Vol. 11, No. 7 September 2003 www.gilbane.com Published by: Bluebill Advisors, Inc. 763 Massachusetts Ave. Cambridge, MA 02139 USA (617) 497.9443 ™ Fax (617) 497.5256 www.bluebilladvisors.com Editor: Frank Gilbane
[email protected] (617) 497.9443 Content, Computing, and Commerce – Technology & Trends Editors Emeriti: Tim Bray
[email protected] (604) 708.9592 David Weinberger CONTENT MANAGEMENT STRATEGIES:
[email protected] (617) 738.8323 Senior Editors: INTEGRATING SEARCH Sebastian Holst
[email protected] Bill Trippe Given how much most of us depend on search technology it is surprising
[email protected] (617) 497.9443 that so many enterprises lack a coherent strategy for ensuring search tech- nology is meeting the needs of their constituents. In fact, most organiza- Recent Contributors: Kathleen Reidy tions would be hard-pressed to even list all of the search technologies they
[email protected] have deployed. This is largely due to the incorporation of search functional- Bob Boiko ity in the multiple enterprise applications, especially content management
[email protected] Bob Doyle and portal solutions, companies have in place. But the multiplicity of tech-
[email protected] nologies and varied range of capabilities is precisely why businesses need to Production Assistant: pay attention – this is one of those cases where ‘more’ does not equate to Sarah G. Dionne ‘better’, but only to ‘more confusion’, and probably ‘more cost.’
[email protected] (617) 497.9443 Search technology is usually considered a critical component of a content Subscriptions:
[email protected] management or portal initiative. But there are many subtle issues concern- (617) 497.9443 ing how search functionality should be integrated within a content man- agement system or portal, as well as how it should be integrated across Customer Service:
[email protected] applications.