West of Bankstown rail services in 2024 Consultation Report WB200814 December 2020 Contents 1 Executive summary 2 2 Project overview 6 Note This document contains important 3 The options 8 information about public transport Throughout this report we have included projects in your area. If you require the quotations from participants across various services of an interpreter, please contact 4 Communications and engagement approach 12 the Translating and Interpreting Service engagement activities. These have been Key engagement results 14 incorporated ‘as is’ without any changes from on 131 450 and ask them to call Transport for NSW on 1800 684 490. The interpreter Transport for NSW. Transport for NSW has taken will then assist you with translation. 5 What we heard 16 steps to de-identify any personal information in Initial feedback 16 submissions which are extracted in this report. Vietnamese Formal feedback 17 Tài liệu này có các thông tin quan trọng về các dự án Online survey results for Option 1 17 giao thông công cộng trong khu vực của quý vị. Nếu quý Disclaimer Online survey results for Option 2 18 vị cần sự giúp đỡ của thông dịch viên, xin vui lòng liên Information in this report has been gathered hệ với Dịch vụ Thông Phiên Dịch ở số điện thoại Online survey results for Option 3 19 from community consultation activities. The 131 450 và yêu cầu họ gọi cho Cơ quan Giao thông Tiểu Stakeholder submissions 20 information has been prepared in good faith and bang NSW ở số điện thoại 1800 684 490. Sau đó thông with due care to ensure that views that came out dịch viên sẽ giúp thông dịch cho quý vị. Community feedback via project hotline and inbox 21 of the consultation were accurately represented Key themes 22 in this report. Transport for NSW makes no Arabic representation or warranty (express or implied) 6 Consultation outcomes 32 as to the accuracy, adequacy or reliability of any statements, opinions or other information 7 Next steps 33 contained in this report. The information, statements, or other opinions provided by third parties in this report are neither endorsed or supported by Transport for NSW and does not Author: Transport for NSW necessarily reflect any policies, procedures, Date: December 2020 proposals or plans of Transport for NSW or the Simplified Chinese NSW Government. To the extent permitted by 这份文件包含你所在地区公共交通工程项目的重要信息。如 law, Transport for NSW (including its agents and 果你需要传译服务，请致电翻译与传译服务机构，电话 131 employees) disclaims any liability whatsoever in 450，要求他们为你接通交通工程部 connection with, reliance on or use of this report (Transport Projects)， 电话是 1800 684 490。 by any person. 传译员会为你做翻译 。 Traditional Chinese 這份文件包含你所在地區公共交通工程項目的重要信息。 如果你需要傳譯服務，請致電翻譯與傳譯服務機構，電話 131 450，要求他們為你接通交通工程部 (Transport Projects)，電 話 是 1800 684 490。 傳譯員會為你做翻譯 。 1 Key engagement results @60% 30 – 59 years old 26% 15% <30 >60 95% of people who filled Almost 60% About in the online survey of respondents were aged 600 submissions used the 14 stations between 30 and 59, with received from organisations, west of Bankstown 26% under 30 years and groups and customers during 15% above 60 years old the five-week formal feedback period SMTWTFS 51% of survey respondents typically catch the Chester Hill train four or more days was the most used a week station of respondents Walking, driving More than or catching a bus Work were the top three ways that 650 visits was the main reason for people got to and from the to the project website per travel, followed by train station day, with Facebook and recreation or entertainment Instagram as the main 1 Executive summary drivers of trac Transport for NSW is currently planning how rail services on the T3 Bankstown Line for The service options and • Option 3: train services between Bankstown and engagement strategy the City Circle via Regents Park and shuttle train stations west of Bankstown will operate as part of the integration of Sydney Metro City services between Bankstown and Liverpool In February, details of three service options were & Southwest in 2024. shared with the community to recognise its strong Option 2, which offers a direct connection to interest in the project and to encourage initial and from the city for the vast majority of west of Customers will have a new metro train every four With this in mind, rail planners developed three feedback before a formal engagement process Bankstown stations, was identified by Transport minutes in the peak from Bankstown to the city three potential train service options using from late-June. for NSW as the preferred option as it would and beyond as part of the Sydney Metro project. available infrastructure that would ensure deliver the best overall outcome for customers. The three options were: customers could continue to make convenient Shortly after the options were released, Transport This project includes upgrading the existing • Option 1: shuttle train services between connections on an expanded and more integrated for NSW had to adjust its engagement strategy suburban line between Bankstown and Sydenham Bankstown and Liverpool, and Bankstown railway network. Rail planners also analysed Opal as the implications of the COVID-19 pandemic to metro rail standards which means services west and Lidcombe data and customer feedback to develop the three of Bankstown will need to operate differently. became more apparent. proposed options. • Option 2: train services between Liverpool and Such changes need to balance community needs the City Circle via Regents Park and shuttle Plans to send engagement staff to the train across this part of Sydney while working within train services between Bankstown stations to speak with customers about the the confines of a constrained network. and Lidcombe proposed options were no longer viable. 2 3 Transport for NSW developed a consultation Respondents again showed a strong preference and engagement strategy that would overcome for option 2 with the community listing the barriers to reaching the target audience and use following three reasons for why this solution best alternative platforms for genuine and meaningful suited them: engagement without compromising the health • Direct service to and from the city maintained and safety of staff or the community. • Better or more direct access to other locations As a result, the engagement shifted to focus such as the Inner West primarily on promoting an online feedback • Less crowding on services and at stations survey. A comprehensive communications and This feedback mirrored Transport for NSW’s engagement campaign was developed to capture own analysis which shows about 90 per cent of a wide cross-section of the community. customers west of Bankstown travel to the city in To further raise awareness of the survey, the the AM peak. project team briefed key stakeholders including Therefore, implementing option 2 would ensure local councils, state and federal MPs and reached most customers west of Bankstown continue to out to schools, hospitals, business chambers and receive direct access to the city. Option 2 would local community groups. also provide better connections to the Inner West Community feedback for most customers. Initial feedback prior to the formal engagement As options 1 and 3 provided no customers or process showed that direct services to and from fewer customers with direct services to and the city were incredibly important to customers. from the city and the Inner West, both received significantly less support from the community. As a result, option two was clearly the most preferred as the vast majority of customers west Option 2 also ensures the impacts to the rest of of Bankstown would continue to receive a direct the network are minimised. service to and from the city under this proposal. Based on our modelling, option 2 would ensure Option 3 received a small amount of support as demand does not increase onto the already busy Transport for NSW will progress service it gave some respondents a direct link to and T2 Line because existing T3 customers west from the city. Given option 1 would not provide a of Bankstown would use the Liverpool-City via option 2 into the next phase of planning direct link to and from the city, this was the least Regents Park services. favoured by respondents. This was well recognised by the community who and development. In late June, a formal five-week feedback period believed option 2 would create a more even spread of South West Sydney customers across was launched, attracting an enthusiastic response Next steps This decision now gives customers certainty as the network. with about 600 submissions from the community to how services will operate to and from west of Transport for NSW would like to thank everyone and stakeholders via an online survey, a project Again, options 1 and 3 were less favoured as Bankstown stations as part of the integration of who provided submissions during the initial and hotline and a project inbox. crowding was likely to increase on T2 services Sydney Metro City & Southwest in 2024. formal feedback periods as these comments are with more Liverpool, Warwick Farm and Ninety-five per cent of people who provided an invaluable part of the planning process. We will continue to listen to the community as Cabramatta customers using T2 services so they feedback via the online survey used the 14 service plans are developed for stations west could continue to have a direct service to the city. Based on the views of the community and a stations west of Bankstown, indicating that the of Bankstown. detailed analysis of travel patterns, service option engagement activities undertaken successfully 2 is considered the most effective solution to This will involve working with key stakeholders reached those who may be most affected by any meet the needs of the vast majority of customers.