Job Description Pack
World Centre Manager – Sangam
Our Story
There are over a billion girls in the world. Girl Guiding and Girl Scouting is the space they need to be the best they can be.
For over 100 years, the World Association of Girl Guides & Girl Scouts (WAGGGS) have been the only global movement geared entirely to every girl and any girl. In places local to them – safe from judgment, stereotyping and violence – girls learn by doing, making friends and having fun.
We give girls the chance girls to reach their full potential. They become happy and adventurous individuals, with the skills and attitudes which are changing their community and their world.
Girl Guiding and Girl Scouting creates connected generations of capable, fair and daring girls
For further information on WAGGGS, please see our website
About the Role
This is an exciting opportunity to support, promote and deliver strategic and operational management of Sangam World Centre in accordance with the mission, vision, values and business plans of WAGGGS.
The primary purpose of this role is ensuring that the mission and vision of WAGGGS is delivered through programmes and activities undertaken at Sangam World Centre.
This role will be responsible for the development, implementation, monitoring & evaluation of a business plan, annual budget and day-to-day finances for the World Centre, ensuring that projects/programmes are achieved and within the budget. WAGGGS seeks a dynamic individual with a passion for people and a desire to work in a diverse, international environment to be the next World Centre Manager.
To achieve this management of a dynamic international team is required.
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About You
As a confident manager - you will have overall responsibility for the day-to-day management of the World Centre and the leadership of a team of international staff and volunteers.
You will work to ensure the highest standards of customer service to all visitors and support constant improvements to service delivery. You will need to be an energetic team manager with residential, hotel, hostel, catering or conference sectors experience. You will have excellent communication skills and will enjoy taking on a varied, challenging role.
The ideal candidate will have a great track record of building & maintaining relationships, developing cross-functional working relationships with the team and wider organisation.
Fluency in written and spoken English is essential; however Hindi and Marathi would be desirable
About our World Centres
WAGGGS operates five international World Centres (UK, India, Switzerland & Mexico) and a "pop up" Centre operating in the Africa Region.
The Centres are open all year round for members and families of WAGGGS and non- members, delivering programmes and providing opportunities for global friendships and educational programmes.
About the World Centre - Sangam
Sangam, located in Pune, India is one of the World Centres of WAGGGS. It is an international gathering place for members and families, providing opportunities to meet, share experiences and learn together.
For further information on Sangam, please see our website
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Job Description
Title: World Centre Manager Responsible to: Head of Assets Location Sangam World Centre, Pune India Responsible for People: All Guests, Staff and Volunteers at the World Centre Budget: The budget for the World Centre Key Working World Centre Managers, Head of Teams, Programme Team, Finance Relationships: Team Members, Human Resources Team Friends/Supporters, Members and External Suppliers
Job Purpose:
The World Association of the Girl Guides and Girl Scouts (WAGGGS) operates five international World Centres (UK, India, Switzerland & Mexico) and a “pop up” Centre operating in the Africa Region. The Centres are open all year round for members and families of WAGGGS and non-members, delivering programmes and providing opportunities for global friendships and education programmes.
The primary role of the World Centre Manager is the strategic and operational management of their World Centre by the mission, vision, values and business plans of WAGGGS.
Key Responsibilities:
1. To be responsible in conjunction with the Head of Assets for the strategic and operational management of the World Centre, ensuring the highest standards of customer service are delivered while driving forward continuous improvements in all areas of the World Centre operation.
2. To be responsible for setting and developing the culture within the World Centre in line with the mission and vision of WAGGGS by ensuring that friendships, acceptance of diversity and understanding are a key component of guest, volunteer and staff experience while at the Centre.
3. To be responsible for the development, implementation, monitoring and evaluation of a business plan, annual budget and day to day finances for the World Centre, ensuring that projects/programmes are achieved and within the budget. In conjunction with the Finance Team monitor income and expenditure and ensure that financial processes and controls are followed.
4. Lead, manage and monitor the team via the management structure ensuring that employees are recruited, inducted, trained, supervised and appraised in line with WAGGGS policies and procedure while ensuring service and customer provision is delivered within an efficient, effective and quality framework.
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5. To be responsible for maximising income across the World Centre including: • Develop and maintain relationships with funding bodies and identify further opportunities for funding by completing appropriate proposals in conjunction with the Engagement Team • Maintaining relationships with key donors including international and local friends groups • Maximising use of the facilities, building and merchandising.
6. To be responsible for the provision of quality events, programmes and activities in accordance with the World Centre business Plan and the WAGGGS wider mission by ensuring: • That programmes meet the need of the target group and are evaluated and amended as necessary • Relationships with community/local partners are maintained, and new partnerships are developed.
7. Ensure that programmes, projects and services comply with the requirements of funders, commissioners and other statutory regulators as required ensuring that reporting systems and action plans are in place to address any needs ensuring the highest standards are achieved.
8. Undertaking regular reporting on pre-agreed performance indicators and agreed on outcomes in areas including: • Finance management reporting • Evaluation of programmes, conferences, events and activities within the World Centre • Programme development and implementation.
9. To be responsible for the Health & Safety, maintenance and safeguarding across the World Centre by: • Ensuring risk management plans are updated and monitored • Undertaking inspection of the facilities regularly to ensuring strict compliance with health and safety standards • Ensure that Standard Operating Procedures are updated and implemented. • Ensure that all times employees, volunteers and customers comply with WAGGGS health & safety policies and practices • Identify short and long-term capital requirements and update a 10-year rolling capital/building programme • Ensure that the maintenance plan is updated and monitor the day to day maintenance across the World Centre.
10. To be responsible for the promotion, marketing and publicity of the World Centre, including making full use of social media, the website and publications in conjunction with the Media Team ensuring compliance with WAGGGS guidelines.
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11. Work with World Centre colleagues closely on World Centre related matters, including marketing, guest services, programme and overall international experiences.
12. To act as an ambassador on behalf of WAGGGS, creating opportunities to enhance WAGGGS’s external profile and reputation amongst key audiences and pursue strategic alliances in line with corporate and business plan objectives.
13. To be responsible for and able to evidence own personal development by undertaking relevant training, attending meetings, conferences and events ensuring that you are updated in all matters relevant to the role within your Personal Development Plan agreed with your manager.
This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements.
The job description will be reviewed regularly and may be subject to change.
Special Notes
This position may be offered:
• As a residential post with accommodation available on site (for which a salary deduction would be made) or • As a non-residential post.
Applicants must have the right to work in India.
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Person Specification
Area: Essential: Desirable: Educated to degree level or an equivalent qualification or substantial Communications, events management or Qualifications: relevant professional experience marketing qualification Excellent standard of English and Maths Experience of managing staff and volunteers Experience working with staff and volunteers Experience of budgeting and financial management in a cross-cultural setting Experience of working with and managing external suppliers and Experience managing and delivering contractors community action projects Experience: Experience of managing change Experience of managing volunteers in a Understanding and experience of managing budgets, accounting hotel/hostel setting systems and procedures Experience of residential work Experience of the hotel, catering, hospitality or conference Experience of social media and digital industries in a management or leadership role communications Excellent communication skills both written and verbal. Excellent MS Office skills Ability to build and maintain relationships with third parties Skills and Knowledge: Excellent attention to detail A track record of negotiating, influencing and problem-solving A track record of working in cross-cultural settings Dynamic leader while being a pro-active team player Able to work on own initiative. Creative approach to work Personal Qualities: Able to work in a changing environment Able to multitask and can focus on details Able to deliver against tight deadlines
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Fluent in spoken and written English Language skills, in particular French, Spanish Other Requirements: Occasional international travel or Arabic. Able to work shifts and weekends on a rota In India, Hindi and Marathi Able to demonstrate a commitment to and be a role model for WAGGGS’ organisational values of: Member Driven; Brave; Inclusive; Empowering; Transparent; Professional. Working for WAGGGS: A passion and commitment for issues affecting girls and young women on a global level, and demonstrable ability to engage with girls and young women, either through a professional or personal background.
Salary:
GBP: £39.500 per annum
Benefits:
• 26 days Annual Leave per annum • 5% Generous Pension Contribution (after 3 months in service) • Relocation Package • Employee Assisted Programme (EAP)
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Timeline:
Closing Date: 12th December 2018 @ 12.00hrs (UK time) Shortlisting: 12th December 2018 Candidates Informed: 13th December 2018 1st Interview (online or face to face): 17th December 2018 Candidates Informed moving forward to Onsite Visit: 18th December 2018 Obtaining Tourist Visa: 3rd to 10th January 2019 Onsite Interview: Between 10th & 17th January 2019 Offer Made: 24th January 2019 Role Commences: 3rd March 2019 Handover with current World Centre Manager 3rd – 15th March 2019
How to Apply:
Please apply via our online recruitment portal by submitting a CV and a supporting statement.
Any Questions:
If you have any questions, please do not hesitate to contact either Nyasha Bralock, Head of Assets at [email protected] or [email protected]
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