NC CT Transit Comp

Getting The North Central Connecticut On Board Accessible Transportation Guide

March 2009 Public Transportation in North Central Connecticu t – Everything you need to know to get on board

“Transportation is a life-line to economic, educational and health care opportunities, as well as serving simple needs.” – Wendy Bloch, Founder of Mobility Services, The Kennedy Center, Inc.

Congratulations on your decision to try transit! You join the thousands of people in Connecticut who ride buses or trains, or share commutes by

Table of Contents carpooling or vanpooling every day to work,

CTTRANSIT Hartford Division ...... 4 shop, play or go wherever life may take you. Greater Hartford Transit District ...... 9 North Central Connecticut has a growing public CTTRANSIT New Britain and Bristol (Service provided by New Britain transportation system with local and regional Transportation Company) ...... 12 Central Connecticut bus services and several paratransit programs. Regional Planning Agency ...... 16 Contact Information: Agencies on Map ...... 18 Public transportation in Connecticut is reliable, Contact Information: Advocacy Organizations ...... 19 safe, economical and convenient. Welcome Contact Information: Other Transportation Providers ...... 20 Aboard! Private Vehicle Information ...... 22 Index: Towns/Cities in Guide Coverage Area ...... 24 The transit information in this Guide is effective as of March 2009 and is subject to change. Please call the transit operator for updated information before you travel. Getting on Board Special Information for The North Central Connecticut Riders with Disabilities AccessibleTransportation Guide was produced by the Connecticut How accessible are the buses and trains? Department of Transportation and Connect-Ability in cooperation with All transit buses used in Connecticut are accessible The Rideshare Company. to people with disabilities. The buses have a kneeling Connect-Ability is an initiative that brings feature that lets the driver lower the steps to make Connecticut employers it easier for passengers to get on and off the bus. together with the Each bus also is equipped with either a lift platform state’s talent that lowers to the curb to lift a wheelchair/scooter pool of people onto the bus or, on low-floor buses, a ramp is used with disabilities. Connect-Ability is to allow easy access. Anyone can request to use the lift, regardless of disability. managed by the Connecticut Department of Social Services, Bureau of Rehabilitation Lifts are equipped with handrails on two sides. Services. In North Central Connecticut, the service area that is covered by this guide, Funded by the Centers for Medicare Union Station in Hartford is accessible to persons using wheelchairs and/or any & Medicaid Services. For more other mobility device. information, visit www.connect-ability.com or [email protected] .You may also call: 1-866-844-1903. Connecticut Commuter Services offers What are the benefits of using a family of services funded by the local bus service vs. paratransit Connecticut Department of van services? Transportation (ConnDOT) designed to Mandated by the Americans with Disabilities Act (ADA) of 1990, paratransit van meet the needs of Connecticut’s services are provided in all areas with local fixed route bus services for people commuters and employers. Connecticut Commuter who can’t use the local bus system due to their disability. For people who are Services seeks to improve able to use the local bus services (larger buses that run regular schedules on commuter mobility to help set routes), the following table illustrates some of the benefits. sustain the growth and vitality of Connecticut’s economy and make the state more competitive in the Local Bus Services ParatransitVan Services employment marketplace. Save Money Dedicated professionals can help you A reduced fare is available for persons The cost for a one-way trip is a lot more discover better ways to get to work or 65 years of age and older and persons than for local bus service, depending on wherever you want to go. Through with disabilities with proper ID (i.e. where you are traveling to and from. alternatives to driving alone – carpooling, original Medicare, ADA identification, or state/elderly disabled ID card). vanpooling, riding the bus or train, or telecommuting – these commuter SaveTime solutions save you time and money. By No advance reservations are required Advance reservations are required.You taking public transportation, you can also to ride the local buses. Services generally need to call to make a reservation at reduce vehicle wear and tear and even run often during work travel hours. least the day before you want to travel, provide a better quality of life for all by although same day service is accom- improving air quality and reducing traffic modated when possible.You also need congestion. to allow for extra time for both pick up and drop off on both sides of the Connecticut Commuter Services also scheduled time. Reservations can be provides regional employer support made 14 days in advance. throughout the state. Gain Greater Mobility & Independence Contact a regional representative today to You can come and go as you please, Paratransit van services do get you find out how Connecticut Commuter whenever and wherever the local places, but you can have much more Services can help improve your commute. buses run. freedom using local bus services. For more information, please call 1-877-CT RIDES. 1 How to get What is Travel Training? Travel Training is a program that teaches people with disabilities how to use the started… local bus and rail system properly and safely. Travel Training increases independence, confidence, self-reliance, flexibility, and success. The Kennedy Center, one When it comes to using public of the largest human services agencies in Connecticut, is responsible for this transportation, you are definitely training, using their nationally recognized program. Since 1991, the Kennedy not alone! Every transit operator Center has travel-trained more than 3,000 people aged 16 to 95 with cognitive, has customer service representatives sensory, and physical disabilities. The Kennedy Center continues to train about who can answer your questions. 200 additional people per year. Plus, most have schedules and other information available online. Phone The program is highly regarded for its thoroughness, flexibility, focus on safety, numbers and website addresses are attention to the “whole person,” and creative, caring staff. There is no cost for included for each operator following the training program. Each participant, however, is required to pay for the bus this introduction. If you need further or train fare when training is taking place. Referrals to the program come from help learning how to ride the buses counselors, guardians, family members, community agencies, transit operators and/or trains, you may want to sign and the customers themselves (self-referrals). For more information about the up for Travel Training. Kennedy Center’s Travel Training Program, visit www.thekennedycenterinc.org or contact the Kennedy Center’s Mobility Services at 1-800-300-8029, ext. 265. The Kennedy Center’s Travel Training Program is available throughout most of Connecticut.

How to use this section of the guide… In the back pocket of this guide, there is a map of North Central Connecticut. The map shows some of the different types of transportation that are available in this part of Connecticut. Information is organized in the following sections: CTTRANSIT Hartford Division, Greater Hartford Transit District, CTTRANSIT New Britain/Bristol Division, and the Central Connecticut Regional Planning Agency.

2 How is the transit operator information organized in the guide? Bus information is organized by transit operator. For example, if you live in the Greater Hartford area, turn to the section on the Greater Hartford Transit District or CTTRANSIT Hartford Division. If you don’t know which operator provides service in your town or city, please refer to the map. If further assistance is needed, please visit www.ctrides.com or call 1-877-CT RIDES (1-877-287-4337). The following information is provided for each operator: • Contact information • “How to” information – how to ride the bus, read the schedule, etc. • Americans with Disabilities Act (ADA) paratransit van information • Fare information – prices and where to purchase passes, etc., is printed on a separate sheet in the back pocket of the guide.

3 n o i T s I i S v i

N CTTRANSIT D A d R r o T f t T r C a H Ha rt ford Division

Serving the towns of: Information About Avon, Berlin, Bloomfield, Bristol, CTTRANSIT Hartford Division Burlington, Canton, East Granby, East Hartford, East Windsor, Local Bus Service Enfield, Farmington,Glastonbury, (larger buses that run regular schedules on set routes) Granby, Hartford, Manchester, • All CTTRANSIT buses are accessible to persons with disabilities Marlborough, New Britain, and can “kneel” to lower the first step height and are equipped with Newington, Plainville, Rocky wheelchair lifts. Hill, Simsbury, South Windsor, • Local bus service in the Greater Hartford area runs during these Southington, Suffield, West hours of operation: Hartford, Wethersfield, Monday through Friday 4:10 a.m. – 1:10 a.m. (following day) – Windsor Locks and Windsor Schedules vary. *See page 5 for towns covered by Hartford Express Saturday 4:10 a.m. – 12:25 a.m. (following day) – Schedules vary. Bus Service routes. Sunday and Holidays – Schedules vary. CTTRANSIT Hartford Division • Buses pick up passengers at clearly marked bus stops. Mailing Address: 100 Leibert Road • All CTTRANSIT buses in metro Hartford are equipped with bike P.O. Box 66 racks. For additional information, please read Bikes on Board! at Hartford, CT 06141-0066 www.cttransit.com. Telephone – Main Office: 860-522-8101 Customer Service: 860-525-9181 (Hartford Area) TTY/TDD: 860-727-8196 (Text Telephone/Telecommunications Device for the Deaf) Customer Service Hours of Operation: Monday through Saturday 6:30 a.m. to 6:30 p.m. Sunday/Holidays 7:00 a.m. to 6:00 p.m. Website: www.cttransit.com

4 Express Bus Service I Middletown/Old Saybrook DATTCO, Inc.

Express (operated by H

(commuter express service for Customer Service Center a C

DATTCO) r T Hartford area) Telephone:1-800-229-4879, ext. 662 t f T I Plainville/Bristol Express o r Website: www.DATTCO.com R d Commuter Express Service to (operated by DATTCO) A

• D N

I i

the Hartford area is provided v Cheshire/Southington Express S

Star Shuttle Service i I s T

by CTTRANSIT and private bus i (operated by DATTCO) (free service for downtown o n companies contracted by the I Winsted Express (operated Hartford area) Connecticut Department of by Kelley Transit) Transportation, such as DATTCO, I Torrington Express (operated • The Hartford Star Shuttle is a free Peter Pan/Arrow, Post Road by Kelley Transit) downtown shuttle that operates Stages/Collins Bus and Kelley approximately every 12 minutes. Transit. • For further information, visit www.cttransit.com for all Hartford • Operates Monday through Friday • Hartford Express Bus Service Express Bus routes and schedules, from 7 a.m. to 11 p.m., and routes include: or contact any of the following Saturday from 3 p.m. to 11 p.m. I Avon-Canton Express operating companies: • For more information, call I Corbins/Farm Springs Express 860-522-8101. I Buckland Express Collins Bus Service I Glastonbury Express Telephone: 860-644-1531 I Enfield-Somers/Windsor Locks Express Peter Pan/Arrow I Cromwell Express Customer Service Center I Newington Express Telephone: 1-800-343-9999 I Unionville Express Website: www.peterpanbus.com I Century Hills Express I Simsbury-Granby Express I Marlborough/Colchester Express I Windsor Express I Vernon Express (operated by Collins) I Willimantic/Coventry Express (operated by Peter Pan/Arrow) I Meriden Express (operated by Peter Pan/Arrow) I New Haven/Middletown/ Hartford Express (operated Travel by DATTCO) Conditions Notification of service cancellations (for example, due to weather) is provided through local media outlets and www.cttransit.com.

How much does it See CTTRANSIT Hartford Division Fare Information cost to ride the bus? Sheet in back pocket of this guide.

5 PlanYour Trip n o i T s I i BeforeYou S v i N D A

d Ride the Bus R r o T f t T You should know: r C a

H • Your starting address – where Riding a CTTRANSIT Bus you can get on or board the bus. • Try to be at the bus stop at least five minutes ahead of the scheduled time. • Your destination address – • Get on the bus through the front door and pay the fare. where you want to get off the bus. • A transfer is needed if you must take another bus to get to the place you want to go. Ask the driver for a transfer (if needed) when you get on the bus. • The time you want to leave or Transfers are free and are good for continuing a one-way trip on the next when you want to arrive at your connecting bus; they cannot be used for the return trip. destination. • About one block from your bus stop, signal to the driver to stop and let • The fare and how to pay (if you off by pulling the cord located above the side windows. A bell will alert paying by cash, remember the operator to stop and a “stop requested” sign at the front of the bus will that exact fare is required). light up. • Smoking, drinking, eating, playing radios without headphones and loud behavior are not permitted on the bus. • Service animals such as guide dogs can ride on the bus. Other animals are not allowed unless they are in small carrying cases that can be placed on your lap. How to Read a H a C r T t f

CTTRANSIT Bus Schedule T o r R d Each route has a schedule or timetable that lists when the bus leaves (departs) A D N i v a bus stop along that route. The timetable also notes special places the bus S i I s T i

travels to on the route, where to transfer to other bus routes, and the days o that you can ride the bus. n As an example of how to read a schedule, we’ll use the Route 31 timetable.

When you open up the Route 31 schedule, this is what you’ll see. A sample trip is outlined to help you understand the schedule.

7 CTTRANSIT Hartford Division 1 5 4 an d P F is Wh en th er or ea 3 2 4 1 o ut lin rl , th is e pl the Y cl o L you D Fi n Mo w sc h Fi r an at an d ou oo y an ow ed o st , tr d se st aro ed u n y r u to k t o c i day “ t nt p st o m to o to ak e We o u do p u u l yo r p ow a ,e to n o ld h en k p w tr th tr i d st fa u f e el th e th e ave n n to th a rou th 10 p p w su u r 2 H th : e w ri r p e 8 3 a y : l re di m 0 bu s atr fo ve g o n e ar 1 th sch o 0 h rec ti t u 0: s n c y ds e to in at Fr o M ou 0 u edu a t Ro l 0 nd r o u al l, th i Tu th 9 le d, da o mn a. m. a :5 We s er st e n u e ave le re es d M y Ma 8 te We s o mo rni n – ai n a a a r f ti me ga ay, an nd c 3 fr ea “ .m. t t y f We ekd a 1 ra om ar in ’ d & d tf s” y fi n s v in g – ou ar ms m t c to el Pearl , y he on h g. d bu t s ou ha ed an d a th see He re t Ma r s s he t t e u ch wa e he y M s is l,e s l to in d co l, S wh o e t al l, nt im e ays evr a t d Ma p th is is op go o ma ke rr u pret ere Ma c #1 , to le h ec ic.e c of of ow yo . y d is ge t t ’ yo ty s D y’ s op era ” u s t s wh su h he on You c ow n yo “Do w Dow wa de lea Ma Pl You & th e to fr ch o yo ti wh the u go are . ap h to re m 5 o an at ed wan Pea u u pa s st o it a l m i ,e ere e ef t n ch o t th t t ti o wi ll d i wou to wn mo s a Tu y c u he ng i i t turr e nt s yo fi si n m m r & o as You Ma & tow the co Dow Ma 9: (l Read an o r le l.e ed u e e nt . f t .e v l it n eft u es d yo I ow et a e 58 e ft u b t at Pea t Pea ma bu s at t c l ! ’l l ow b 9 O u r i l o t ld are o e e n l, yo d m Now, e b : e u n w l.e to m see 25 co mf t Hatr th e n bl se.e ay. 9 ep en a M n nt lea ad us ll . a pl t o & tim rea r i r a a le a n w H u . : n. hi s nut t is m .e l l Ha 2 c n th e ac li s an ow . r Y ” r a a Pear atr H ve th at ros w 0 Th l t a ig Y i . t vi n ou t eav e . bu s n d e gh te d y m he ra at fo r A e ou otr atr f or tr fo r t r an ds look a. m i h bu t y ’ n s o 9 ou s ford f s th is li t ou s . t rom t) v g t :25 op s wa W s s t in l t Hatr fo o d, b . el in s t lea on or am p t ab l s e st m s top o te fr t im S c . to efor f he r h e sc r d go, es in olu Ma in t op D om s , nt ean ac ou of th d om ve t h a. d, e , c e Mai op g r i h r c – get own t f Ma in is row h ight m le at e on r ip e ed u f wi t lis fr m l or e t t y at ar ed u oss wh d s er he o ou . rd om y n t t n t b ms & t b to ou ri he ed be h, at es t . y ha - le er , e h le p e t e Greater Hartford Transit Di stri ct

Serving the towns of: Information About Greater Bloomfield, East Hartford, East Windsor, Ellington, Enfield, Hartford Transit District

Farmington, Granby, Hartford, G T Greater Hartford Transit District’s ADA Paratransit service is dedicated r Manchester, Newington, Rocky r • e a a n

Hill, Simsbury, South Windsor, specifically to individuals of any age, whose disability prevents them t s e i r Tolland, Vernon, West Hartford, from using the CTTRANSIT city buses. t H D a

Wethersfield and Windsor i s r

All Greater Hartford Transit District vehicles are lift-equipped and t

• t r f i o Greater Hartford accessible to persons with disabilities and can “kneel” to lower the first c r t Transit District step height. Call Customer Service or visit www.hartfordtransit.org for d Mailing Address: specific transportation information. One Union Place Hartford, CT 06103 • For travel requests beyond the Greater Hartford Transit District area, ADA Paratransit from another transit district, or from certain town Customer Service: Dial-A-Rides, you may be able to arrange a transfer ride. For details, Schedules/Information: please call 860-247-5329, extension 3011. 860-247-5329 Hours of Operation: • Tickets and passes must be purchased on the bus. (See fare information Monday through Sunday sheet in back of guide.) 8:00 a.m. to 4:00 p.m. Email: Visit www.hartfordtransit.org and click on “Contact Us” for listing of email addresses. Website: www.hartfordtransit.org

Hartford Dial-A-Ride Customer Service Schedules/Information: 860-722-8473 Reservations/Cancellations: 860-724-5340 Hours of Operation: Monday through Sunday 8:00 a.m. to 4:00 p.m. Website: www.hartfordtransit.org

9 Dial-A-Ride Services The Greater Hartford Transit District provides Dial-A-Ride paratransit services (called Hartford Dial-A-Ride). Any resident of the City of Hartford who is 60 years of age or older and any adult resident (age 18 or above) who has a permanent disability is eligible to use the Hartford Dial-A-Ride services. Persons with hidden disabilities such as epilepsy, lung or heart disease are also eligible to use Dial-A-Ride services. Persons with temporary disabilities will be transported by Dial-A-Ride on a case-by-case determination. Senior citizens and persons with disabilities vacationing or visiting the City of Hartford are Riding the also eligible for these services. Greater Hartford Dial-A-Ride transportation is generally limited to points within the Hartford city limits. Trips to bordering towns for medical appointments only are allowed Transit District on Mondays and Wednesdays. Out-of-town group trips for senior housing residents and senior center/agency members may be considered at the Dial-A-Ride Bus discretion of the Program Manager and availability of funds.

d Be ready for pick-up at least fifteen t r • c o

i Days of Operation include: f • minutes ahead of the scheduled r t

t I r

s Monday to Sunday – 8:15 a.m. to 3:00 p.m. i a pick-up time. There is a half-hour I D H Monday to Friday for medical appointments, grocery shopping and (30 minute) “window” on all t r i e s nutrition programs at Senior Centers. t

n pick-ups. For example, for a

a I a Saturday for critical medical appointments, grocery shopping and the e r

r 9:00 a.m. pick-up, the driver could T Weekend Elderly Services Program (WESP) lunch program. G arrive as early as 8:45 a.m., or I Sunday for religious services and the WESP lunch program only. as late as 9:15 a.m. For Reservations and/or Cancellations, call Hartford Dial-A-Ride office at least 24 hours in advance at 860-724-5340. • As opposed to the Greater Hartford Transit District Paratransit Office hours: Monday through Friday 8 a.m. – 4 p.m. service, the Hartford Dial-A-Ride After 4 p.m. or on weekends, call the service to either speak to a dispatcher, does not request any bus fare. or, if no one is available, leave a message on the answering machine. However, there is a suggested • Out-of-town reservations (outside of Hartford area) can be made only for $20.00 annual donation payable medical appointments and only on Mondays and Wednesdays. Out-of-town to the City of Hartford at the time service areas include Bloomfield, East Hartford, Farmington-UCONN of registration. Hospital, Newington, West Hartford, Wethersfield, and Windsor. • Service will not be available on the following holidays: I NewYear’s Day I Memorial Day I Independence Day I Labor Day I Thanksgiving Day I Christmas Day Upon determination by the City of Hartford’s Dial-A-Ride Program Administrator, Dial-A-Ride service may be reduced or cancelled on other holidays. • For more information, please visit www.hartfordtransit.org or call 860-722-8473.

How much does it See CTTRANSIT Hartford Division Fare Information cost to ride the bus? Sheet in back pocket of this guide.

10 ParatransitVan Services – Americans with Disabilities Act (ADA) ADA paratransit is a service for individuals who, because of their disability, are unable to travel by local CTTRANSIT bus. ADA paratransit services operate within 3/4 mile of local bus routes and during the same days and hours of operation as the local bus routes. To use ADA services, riders must be eligible and certified according to the Americans with Disabilities Act and certified by the Greater Hartford Transit District. ADA paratransit van services are provided in the towns of East Hartford, Hartford, Manchester, West Hartford and Wethersfield. Services also are provided in portions of the towns of Avon, Bloomfield, Cromwell, Ellington, Farmington, Glastonbury, Middletown, New Britain, Newington, Rocky Hill, South Windsor, Tolland, Vernon, Windsor and Windsor Locks. You can request an application form to determine eligibility for ADA paratransit van services in the Greater Hartford area from the Greater Hartford Transit District. Phone 860-724-5340 Mail ADA Applications Greater Hartford Transit District One Union Place Hartford, CT 06103 Hours of Service Monday through Sunday 8:00 a.m. to 4:00 p.m. See pages 1 0–11 for more information about the Greater HartfordTransit District. Other Paratransit Services HockanumValley Community Council Dial-A-Ride Program ServesVernon, Ellington, and Tolland residents who are at least 60 years of age or Travel disabled adults under 60. Conditions For registration, reservations, cancellations and delays, call 860-870-7940 Monday to Friday between 8:30 a.m. and 2:00 p.m. The times listed in schedules are approximate. There may be delays due to traffic or weather conditions. In the event of a snowstorm or bad weather, it is a good idea to check to see if the bus schedules will be affected. For services updates visit CTTRANSIT’s website or call Customer Service at 860-525-9181 or 860-727-8196 (TTY/TDD).

11 CTTRANSIT New Britain/Bri stol

Serving the towns of: Division Berlin, Bristol, Cromwell, Farmington, Meriden, New Operated by the New Britain Transportation Company (NBT) Britain, Newington and Plainville

CTTRANSIT Information About CTTRANSIT New Britain/Bristol Division Customer Service New Britain/Bristol Division Mailing Address: 257 Woodlawn Road Local Bus Service (Fixed Route Service) Berlin, CT 06037-8346 • All CTTRANSIT buses are accessible to persons with disabilities and can “kneel” to lower the first step height and are equipped with Telephone – Main Office: wheelchair lifts. 860-828-0511 • Local fixed route bus service in the New Britain/Bristol area runs Website: during these hours of operation: www.cttransit.com New Britain/Bristol Area

n Monday through Friday 5:10 a.m. – 11:55 p.m. – Schedules vary. o i Customer Service s i Saturday 6:00 a.m. – 10:30 p.m. – Schedules vary. v

i Schedules/Information: D T l 860-828-0512 I No service on Sundays. o S t

s TTY/TDD: 860-727-8196 N i

r DATTCO also operates fixed route service Monday through Saturday A •

B (Text Telephone/Telecommunications Device for / R in New Britain on the East Street and South Street routes. n T

i the Deaf) a T t i C r Hours of Operation: B Monday through Friday w e 5:00 a.m. to 11:00 p.m. N Website: www.cttransit.com DATTCO, Inc. Customer Service Center Telephone: 1-800-229-4879, ext. 662 Website: www.DATTCO.com Hours of Operation: Monday through Friday 6:30 a.m. to 7:30 p.m.

Recorded schedule and fare information available at all other times.

12 PlanYour Trip BeforeYou Ride the Bus You should know: • Your starting address – where you can get on or board the bus. • Your destination address – where you want to get off the bus. • The time you want to leave or when you want to arrive at your destination. • The fare and how to pay (if paying by cash, remember that exact fare is required). Riding a CTTRANSIT Bus • Try to be at the bus stop at least five minutes ahead of the scheduled time. • Get on the bus through the front door and pay the fare. N

• A transfer is needed if you must take another bus to get to the place you e want to go. Ask the driver for a transfer (if needed) when you get on the w B r C

bus. Transfers are free and are good for continuing a one-way trip on the i t T a i next connecting bus; they cannot be used for the return trip. T n R / B A About one block from your bus stop, signal to the driver to stop and let r i • N s t S

you off by pulling the cord located above the side windows. A bell will o I l T

alert the operator to stop and a “stop requested” sign at the front of the D i v

bus will light up. i s

Travel i o • Smoking, drinking, eating, playing radios without headphones and loud n Conditions behavior are not permitted on the bus. Notification of service cancellations • Service animals such as guide dogs can ride on the bus. Other animals are (for example, due to weather) is not allowed unless they are in small carrying cases that can be placed on provided through local media outlets your lap. and www.cttransit.com .

How much does it See CTTRANSIT New Britain/Bristol Division Fare cost to ride the bus? Information Sheet in back pocket of this guide.

13 How to Read a CTTRANSIT Bus Schedule • Each route has a schedule or timetable that lists when the bus leaves (departs) a bus stop along that route. The timetable also notes special places the bus travels to on the route, where to transfer to other bus routes, and the days that you can ride the bus. • As an example of how to read a schedule, we’ll use the Route F timetable.

When you open up the Route F schedule, this is what you’ll see. A sample trip is outlined on the next page to help you understand the schedule. n o i s i v i D T l I o S t s N i r A B / R n T i a T t i C r B w e N

14 For this trip you want to leave from the third bus stop, Walmart/Farmington Ave., and take the bus to UCONN Health Center on a Thursday. You want to be there approximately at 2:00 in the afternoon. Here is how you would read the schedule and plan your trip: 1 First, make sure you are reading the correct schedule. On the top of the schedule, the direction of travel and days of operation are listed. Since you want to travel on a Thursday, you are in good shape, since this route operates Monday through Friday – “Weekday Service.” You will be leaving from Walmart/Farmington Ave., so make sure the bus is traveling from your stop towards UCONN Health Center. 2 Find “UCONN Health Center” on the top of the schedule. 3 Look down the column and find the time you are most comfortable with, closest to the 2:00 p.m. time you want to get to the health center. 4 You could arrive at 1:30 p.m. – not a bad fit! Now, look across the top of the schedule again to see where you want to leave from – “Walmart/ Farmington Ave.” 5 Read across the row (left to right) from 1:30 p.m. at UCONN Health Center to the Walmart/Farmington Ave. column. You see the time listed as 1:10 p.m. in this column. This means that the bus leaves Walmart/ Farmington Ave. at 1:10 p.m. Plan to be at this stop at least five minutes before the departure time listed 1 on the timetable. You should be waiting at the bus stop at Walmart/ N e Farmington Ave. at w B

1:05 p.m. r C i t T a i T You can read a bus n R 2 /

4 B A

schedule from left to r i N s t

right or right to left. It S o I l depends on if you choose T D i

to plan your trip by the v i s i

time you want to get to o where you want to go, n or the time you want to leave where you are.

5 3

15 Central Conne ctic ut Regional Planning Agency (CCRPA)

Serving the towns of: Information About CCRPA Berlin, Bristol, Burlington, New • The Central Connecticut Regional Planning Agency is responsible for Britain, Plainville, Plymouth and monitoring the CTTRANSIT New Britain and Bristol Division bus Southington routes, which are operated by the New Britain Transportation Company and DATTCO. Central Connecticut • Information regarding schedules and route maps may be obtained by Regional Planning Agency calling the CCRPA’s Transit Manager at 860-589-7820 or 224-9888 or Mailing Address: TDD 860-589-6950. 225 North Main Street • In addition to monitoring bus routes, CCRPA also provides paratransit Suite 304 services through the Central Connecticut Paratransit Service. The Bristol, Connecticut 06010-4993 ADA Paratransit Service provider is the DATTCO Bus Company. Administrative Office/ To schedule a ride appointment, please call 1-800-997-0700. Transit Manager: 860-589-7820 or 860-224-9888 TDD Access: 860-589-6950 Website: www.ccrpa.org

DATTCO, Inc. Customer Service Center l a ) n Telephone: o A i P g 1-800-229-4879, ext. 662 R e C R t C Customer Service ( u c y i Hours of Operation: c t c n Monday through Friday e e n g

n 6:30 a.m. to 7:30 p.m. A o g C

n Recorded schedule and fare information i l n a available at all other times. r n t a l n P e C 16 How much does it See Central Connecticut Regional Planning Agency Fare cost to ride the bus? Information Sheet in back pocket of this guide.

Central Connecticut Paratransit Service • In compliance with the Americans with Disabilities Act (ADA), CCRPA provides transportation services for persons who, because of their disability, are unable to travel on the CTTRANSIT fixed route bus system. This paratransit service is designed to provide persons with disabilities equal access to public transportation. • This ADA service operates in Bristol, Kensington, New Britain and Plainville. The service covers 3/4 of a mile around all public bus routes. There is no Sunday or major Holiday service (NewYear’s Day, Memorial PlanYour Trip Day, Labor Day, Thanksgiving Day and Christmas). Times for the service are generally between 6 a.m. to 6 p.m., with slight variations in each of the four BeforeYou Ride towns indicated. the Bus • The ADA Paratransit Service Provider is the DATTCO Bus Company. You should know: • Your starting address – where you can get on or board the bus. • Your destination address – where you want to get off the bus. • The time you want to leave or when you want to arrive at your destination. • The amount of the fare and how to pay. The RIDELINE Number at • C e 860-510-0429. P n l a t n r a n l i n C g o A n g n e e n c t c i y c u ( C t R C e R g P i A o n ) a l 17 Information Resources – Advocacy/Assistance Contact Information for agencies on Accessible Transportation Guide Map

CTTRANSIT Hartford Division: CTWorks (Enfield) CTTRANSIT New Britain/ Bureau of Rehabilitation Services (BRS) 620 Enfield Street Bristol Division (Hartford office) Enfield, CT 06082 Bureau of Rehabilitation Services (BRS) 3580 Main Street Phone: 860-741-4295 (Area Service Office) Hartford, CT 0 612 0-1187 270 Lafayette Street Phone: 860-723-1400 Department of MotorVehicles (DMV) New Britain, CT 06053 Website: www.brs.state.ct.us (Full Service) Phone: 860-612-3569 4 Pearson Way Bureau of Rehabilitation Services (BRS) Enfield, CT 06082 CTWorks (New Britain) (East Hartford office) Website: www.ct.gov/dmv 260 Lafayette Street 1137 Main Street New Britain, CT 06053 East Hartford, CT 06108 Department of Social Services (DSS) Phone: 850-827-6200 Phone: 860-289-2904 (Hartford Regional Office) Website: www.brs.state.ct.us 3580 Main Street Department of MotorVehicles (DMV) Hartford, CT 06120- 1187 (Full Service) Bureau of Rehabilitation Services (BRS) Phone: 860-723-1000 85 North Mountain Road (Enfield office) TDD/TYY: 860-566-7913 New Britain, CT 06053 Smyth’s Corner Website: www.ct.gov/dss Website: www.ct.gov/dmv 77 Hazard Avenue Enfield, CT 06082 Department of Social Services (DSS) Department of Social Services (DSS) Phone: 860-741-2852 (Manchester Sub Office) (New Britain Sub Office) Website: www.brs.state.ct.us 699 East Middle Turnpike 30 Christian Lane Manchester, CT 06040-3744 New Britain, CT 06051-4121 Bureau of Rehabilitation Services (BRS) Phone: 860-647-1441 or Phone: 860-612-3400 or (Manchester office) Toll Free: 800-859-6646 Toll Free: 866-723-2591 699 East Middle Turnpike TDD/TYY: 860-647-5968 TDD/TYY: 860-612-3569 Manchester, CT 06040 Website: www.ct.gov/dss Website: www.ct.gov/dss Phone: 860-647-5960 Website: www.brs.state.ct.us

CTWorks (Hartford) 3580 Main Street Hartford, CT 06120 Phone: 860-256-3700 Website: www.capitalworkforce.org/ ctworks/index.shtml

18 Contact Information for other Advocacy Organizations

State Agencies ConnecticutTech Act Project* Department of Social Services Board of Education and Department of Social Services (Central Office) Services for the Blind Bureau of Rehabilitation Services 25 Sigourney Street 184 Windsor Avenue 25 Sigourney Street, 11th Floor Hartford, CT 06106 Windsor, CT 06095 Hartford, CT 06106 Phone: 800-842-1508 Phone: 800-842-4510 Phone: 860-424-4881 TTY/TDD: 800-842-4254 TTY/TDD: 860-602-4221 Website: www.cttechact.com Website: www.ct.gov/dss Website: www.ct.gov/besb *The Connecticut Tech Act Project provides Office of Protection and Advocacy information and advocacy services to Connecticut for Persons with Disabilities Bureau of Rehabilitation residents with disabilities regarding assistive 60 B Weston Street Services(Central Office) technology issues. Assistive technology is any tool, device, or equipment designed to help, develop, Hartford, CT 06120 Department of Social Services maintain or improve the ability to function on a Phone: 860-297-4300 daily basis. 25 Sigourney Street, 11th Floor 800-842-7303 (Voice/TTY/TDD) Hartford, CT 06106 Website: www.state.ct.us/opapd Phone: 860-424-4844 Department of Labor (Central Office) 200 Folly Brook Boulevard 800-537-2549 (Voice) Federal Agencies/National Wethersfield, CT 06109 TTY/TDD: 860-424-4839 Organizations Website: www.brs.state.ct.us and Phone: 860-263-6000 American Public www.connect-ability.com TTY/TDD: 860-263-6074 Website: www.ct.gov/dol Transportation Association 1666 K Street NW, Suite 1100 Commission on Deaf Washington, DC 20006 and Hearing Impaired Department of Mental Health and Addiction Services (Central Office) Phone: 202-496-4800 67 Prospect Avenue, 3rd Floor Website: www.apta.com Hartford, CT 06106-2980 410 Capitol Avenue Phone/TTY/TDD: 860-231-8756 Hartford, CT 06134 Phone: 860-418-7000 CommunityTransportation Association 800-708-6796 (Voice/TTY/TDD) of America (CTAA)† Website: www.cdhi.ct.gov 800-446-7348 (Voice) TTY/TDD: 860-418-6707 1341 G Street NW, 10th Floor 888-621-3551 (TTY/TDD) Washington, DC 20005 Connecticut Council on Website: www.ct.gov/dmhas Phone: 202-628-1480 Developmental Disabilities 800-891-0590 460 Capitol Avenue Department of Website: www.ctaa.org Hartford, CT 06106-1308 Developmental Services Phone: 860-418-6160 †CTAA is a national, professional membership (Central Office) 800-653-1134 (CT only) association of organizations and individuals 460 Capitol Avenue committed to removing barriers to isolation TTY/TDD: 860-418-6172 and to improving mobility for all people. CTAA Hartford, CT 06134 Website: www.ct.gov/ctcdd conducts research, provides technical assistance, Phone: 860-418-6000 offers educational programs and serves as an advocate in order to make coordinated community TTY/TDD: 860-418-6079 transportation available, affordable and accessible. Website: www.ct.gov/dds

19 Contact Information for Other Advocacy Other Transportation Providers Organizations (continued) The following nonprofit agencies and municipalities provide transportaion to senior citizens and/or people with disabilities. Easter Seals Project ACTION* (Accessible CommunityTransportation Avon East Hartford In Our Nation) Town of Avon – Senior Center East Hartford Senior Services Project ACTION’S National Institute 635 West Avon Road 740 Main Street for AccessibleTransportation Avon, CT 06001 East Hartford, CT 06108 700 13th Street, NW, Suite 200 Phone: 860-675-4353 Phone: 860-569-5659 or Washington, DC 20005 860-569-5671 Phone: 202-347-3066 Berlin 800-659-6428 (Voice) Ellington TTY/TDD: 202-347-7385 Berlin Senior Citizens Center Website: www.projectaction.org 33 Colonial Drive Ellington Senior Center Berlin, CT 06037 16 Church Street (Center Plaza) *Funded through a cooperative agreement with the U.S. Department of Transportation and Federal Phone: 860-828-7006 Ellington, CT 06029 Transportation Administration, Easter Seals Project Phone: 860-870-3133 ACTION promotes cooperation between the Bloomfield transportation industry and the disability community to increase mobility for people Bloomfield Senior Center Enfield with disabilities under the ADA and beyond. 330 Park Avenue Enfield Neighborhood Services Bloomfield, CT 06002 786-F Enfield Street U.S. Department of Justice Phone: 860-243-8361 Enfield, CT 06082 Americans with Disabilities Act (ADA) Phone: 860-253-6396 Civil Rights Division Bolton Disability Rights Section Enfield Senior Center 950 Pennsylvania Avenue, NW Bolton Senior Center Washington, DC 20530 104 Notch Road 299 Elm Street Phone: 800-514-0301 Bolton, CT 06043 Enfield, CT 06082 TTY/TDD: 800-514-0383 Phone: 860-647-9196 Phone: 860-763-7425 ADA Home Page: www.ada.gov Bristol Farmington DisAbilityInfo.gov Bristol Senior Community Center Farmington Senior/Disabled Website: www.disabilityinfo.gov 240 Stafford Avenue Transportation Services DisAbilityInfo.gov Web portal is a Bristol, CT 06010 1 Monteith Drive directory of government Web links Phone: 860-584-7895 Farmington, CT 06032 relevant to people with disabilities, Phone: 860-675-2300 their families, employers, service Burlington Email: [email protected] providers and other community members. Burlington Senior Citizen Center 200 Spielman Highway Glastonbury Other Agencies Burlington, CT 06013 Glastonbury SeniorServices/Dial-A-Ride Phone: 860-673-6789 The Riverfront Community Center The Kennedy Center, Inc. 300 Welles Street Mobility Services Canton Glastonbury, CT 06033 39 Lindeman Drive Phone: 860-652-7643 (Dial-A-Ride Trumbull, CT 06611 CantonTown Senior Services 40 Dyer Avenue Reservations) Phone: 1-800-626-6764 ext. 265 Phone: 860-652-7638 (Main Office) Website: Collinsville, CT 06022 www.thekennedycenterinc.org Phone: 860-693-5811 East Granby Town of East Granby – Senior Services 9 Center Street East Granby, CT 06026 Phone: 860-653-4371

20 Granby Marlborough South Windsor Granby SeniorVan Marlborough Senior Services SouthWindsor Human Services 15C North Granby Road 26 North Main Street, Box 29 c/o Community Center Granby, CT 06035 Marlborough, CT 06447 150 Nevers Road Phone: 860-844-5353 Phone: 860-295-6209 South Windso r, CT 06074 Phone: 860-648-6357 Hartford New Britain Hartford Elderly Services Catholic Charities Tolland c/o North End Senior Center New Britain Family Service Center Tolland Senior Center/Elderly Outreach Hartford, CT 06112 90 Franklin Square 647 Tolland Stage Road Phone: 860-548-1980 ext. 16 New Britain, CT 06051 Tolland, CT 06084 Phone: 860-225-3561 Phone: 860-870-3730 Immanuel House 15 Woodland Street New Britain Senior Center Vernon Hartford, CT 06105 55 Pearl Street Phone: 860-525-4229 ext. 28 New Britain, CT 06051 HockanumValley Community Council Phone: 860-826-3553 155 West Main Street North Central Area Agency on Aging Vernon, CT 06066 Two Hartford Square West, Perlas Hispanas Center Phone: 860-872-9825 Suite 101 90 Main Street Hartford, CT 06106 New Britain, CT 06051 Vernon Department of Social Services Phone: 860-724-6443 Phone: 860-229-8182 114 Franklin Park West Vernon, CT 06066 Salvation Army Senior Center Newington Phone: 860-896-2375 120 Sigourney Street Hartford, CT 06105 Newington Senior & Disabled Center Vernon Senior Citizens Center Phone: 860-246-3251 120 Cedar Street 26 Park Place Newington, CT 06111 Vernon, CT 06066 Manchester Phone: 860-665-8778 Phone: 860-870-3680 Manchester Elderly/Family Outreach Visiting Nurse & Health Plainville 479 Main Street, Box 191 Services of CT Manchester, CT 06045-0191 Plainville Senior Citizens Center 8 Keynote Drive Phone: 860-647-3096 200 East Street Vernon, CT 06066 Plainville, CT 06062 Phone: 860-872-9163 Manchester Memorial Hospital Phone: 860-747-5728 71 Haynes Street Manchester, CT 06040 Rocky Hill Phone: (860) 647-6889 Rocky Hill Human Services Manchester Community College – 699 Old Main Street Older Adult Program MS#16 Rocky Hill, CT 06067 Great Path, Box 1046 Phone: 860-258-2724 Manchester, CT 06045-1046 Rocky Hill Senior Center Phone: 860-512-2823 699 Old Main Street Rocky Hill, CT 06067 Phone: 860-258-2726

21 Contact Transportation Getting Around in a PrivateVehicle Providers (continued)

West Hartford If you are interested in commuting The Mobility Center is the only Elmwood Senior Center in a private vehicle, the following is state-approved vendor site serving 1106 New Britain Avenue information about various public and clients of the Connecticut Bureau of West Hartford, CT 06110 private organizations and companies Rehabilitation Services. Phone: 860-236-5693 that provide: Easter Seals Mobility Center Driver assessment, evaluation and 158 State Street Greater Hartford Jewish • training, Meriden, CT 06450 Community Center 335 Bloomfield Avenue • Assistance in vehicle modification Phone: 203-630-2208 West Hartford, CT 06117 and information about mobility Website: www.ct.easterseals.com Phone: 860-231-6327 equipment dealers, Vehicle Modifications • And other services for getting West Hartford Senior Center around in a private vehicle, such You can get information about 15 Starkel Road as ridesharing (carpooling and vehicle modifications from a variety West Hartford, CT 06107 vanpooling). of sources – physicians, public Phone: 860-236-1229 agencies (state and national) and automobile manufacturers. Wethersfield Driver Assessment, A physician may be able to Connecticut Community Care, Inc. Evaluation and Training recommend the most appropriate 100 Great Meadow Road, Suite 102 The Connecticut Department Wethersfield, CT 06109 equipment for vehicle modifications, of MotorVehicles (DMV) Phone: 860-253-6685 or or may make a referral to companies or rehabilitative agencies that have 860-257-1503 The DMV in Wethersfield provides had direct experience with vehicle a free driver screening and training adaptive equipment. First ChurchVillage program through the Handicapped 117 Wells Road Driver Training Unit. An inspector State funds may be granted through Wethersfield, CT 06109 evaluates, trains and tests the the Bureau of Rehabilitation Services Phone: 860-563-9997 individual and will even go to his or (BRS) to qualified applicants to cover the cost of vehicle modification. For Wethersfield Human Services her home or rehabilitation center. individuals who cannot drive, a van Pitkin Community Center Department of MotorVehicles can be modified to accommodate a 30 Greenfield Street Handicapped DriverTraining Unit passenger using a wheelchair. The Wethersfield, CT 06109 60 State Street Phone: 860-721-2977 BRS seeks to enhance the self- Wethersfield, CT 06161 sufficiency of persons with disabilities Phone: 860-263-5097 Windsor Locks and uses only the National Mobility TTY/TDD: 860-263-5601 Equipment Dealers Association Windsor Locks Senior Center Website: www.ct.gov/dmv (NMEDA) Quality Assurance Program 41 Oak Street for its vehicle modification vendors. Windsor Locks, CT 06096 Easter Seals Mobility Center Phone: 860-627-1425 Vehicle Modifications Consultant Easter Seals Mobility Center provides State Department of Social Services Windsor pre-driving screening and car/van Bureau of Rehabilitation Services Windsor Senior Center evaluations in order to determine 25 Sigourney Street, 11th Floor 599 Matianuck Avenue if an individual can safely operate Hartford, CT 06106 Windsor, CT 06095 a motor vehicle. They offer Phone: 860-424-4859 Phone: 860-285-1992 evaluations/recommendations and TTY/TDD: 860-424-4839 prepare prescriptions for vehicle Website: www.brs.state.ct.us modifications and driving equipment.

22 “Adapting MotorVehicles for Saturn Department of MotorVehicles People with Disabilities” is an Phone: 800-323-9935, Prompt 3 60 State Street excellent brochure available online TTY/TDD: 800-833-9935 Wethersfield, CT 06161 from the National Highway Trans- Phone: 800-842-8222 Volkswagen portation Safety Administration at: Website: www.ct.gov/dmv www.nhtsa.dot.gov/cars/rules/adaptive/ Phone: 800-822-8987 brochure/brochure.html Volvo Cars of North America Insurance Assistance Phone: 800-803-5222 Connecticut Department of Insurance The following Mobility TTY/TDD: 800-833-0312 P.O. Box 816 Equipment Dealers are Website: Hartford, CT 06142-0816 approved by the BRS: www.volvocars.com/us/salesandservices/ Phone: 800-203-3447 Ride-Away Corp. MobilityProgram/Pages/default.aspx (ask for Consumer Affairs) 104 Pitkin Street Website: www.ct.gov/cid East Hartford, CT 06108 Handicapped Permits/ Phone: 888-495-9555 License Plates Ridesharing: Carpooling Website: www.ride-away.com A licensed driver with disabilities andVanpooling Uplift Mobility Products LLC may apply for a handicapped parking Thousands of Connecticut 42 Crestway permit, which will allow him or her commuters find sharing the ride to Hamden, CT 06514 to park in any handicapped parking work in a carpool or vanpool offers Phone: 203-281-1482 space as well as in other areas many benefits, including: saving time, AdvancedWheels of Technology, Inc. where it is legal to park. The permit money and stress. Accessible vans 15F International Drive is renewable every two years and for vanpooling are available. For East Granby, CT 06026 can be transferred from one vehicle information regarding eligibility Phone: 860-653-8064 to another. To obtain a permit, request requirements and details, call one Website: www.awtwheels.com an application from the Department of the numbers listed below. of MotorVehicles. The application The Connecticut Department of The following manufacturers offer process, which is free, requires a Transportation supports a wide rebates or reimbursements on doctor’s note, and the notarized range of FREE commuter services NewVehicle Modification: signature of the person with throughout Eastern Connecticut, Chrysler Automobility Program disabilities. Phone: 800-255-9877 including: Website: www.automobility.chrysler.com Anyone holding a valid handicapped • Personalized commute parking permit may also apply for a consultation Ford Motor Company handicapped license plate for a vehicle • Ridematching services for Phone: 800-952-2248 in his or her name. The license plate TTY/TDD: 800-833-0312 carpools and vanpools enables the driver to obtain service at Website: Easy Street vanpool formation any Connecticut self-service gasoline • www.mobilitymotoringprogram.com pump without leaving the vehicle. The • NuRide – incentive based ride General Motors Corporation plate is provided free of charge. network Phone: 800-323-9935 Handicapped parking permits and For more information: TTY/TDD: 800-833-9935 Phone: 1-877-CTRIDES Website: www.gmmobility.com license plates may be revoked if used by someone other than the person to (1-877-287-4337) whom they were issued. Website: www.ctrides.com

23 Commuter Tax Benefit – The Tax-Free Commuter Choice Federal tax law allows you to save hundreds of dollars each year in taxes North Central Connecticut when you commute to work by vanpool, bus or train if your employer has AccessibleTransportation a Commuter Tax Benefit program. Under this program, you may set aside Guide (through payroll deduction) up to a certain amount per month, tax-free, from INDEX your salary to pay for your vanpool, bus or train fare, as well as qualified parking expenses. Commuter Tax Benefit is promoted by the Connecticut Department Andover ...... * of Transportation. Avon ...... 4, 12 For more information: Berlin ...... 4, 12, 16 Phone: 800-FIND-RIDE (346-3743) Bloomfield ...... 4, 9 Website: www.commutertaxbenefit.org Bolton ...... 20 Bristol ...... 4, 12, 16 Park & Ride Lots Burlington ...... 4, 16 Park & Ride lots are safe and convenient meeting locations for commuters Canton ...... 4 interested in carpooling and vanpooling. There are more than 35,000 commuter East Granby ...... 4 parking spaces in Park & Ride lots located in towns and cities throughout East Hartford ...... 4, 9 the state. East Windsor ...... 4, 9 Most commuter lots have free parking: almost all are paved and lighted. While Ellington ...... 11, 20 state-owned lots have parking spaces reserved for people with disabilities, most Enfield ...... 4, 9 lots leased from private individuals or companies do not. Farmington ...... 4, 9 Connecticut Department of Transportation Glastonbury ...... 4 Phone: 860-594-2141 Granby ...... 4, 9 Website: www.ct.gov/dot or www.ctrides.com Hartford ...... 4, 9 Hebron ...... * Independent Transportation Networ k® (ITN) Manchester ...... 4, 9 ITN ® is a nonprofit transportation service for older adults who need to Marlborough ...... 4 limit or stop driving because of age-related changes that compromise their New Britain ...... 4, 12, 16 safety, independence and mobility. Replication of the ITN model would result in an economically sustainable community-based transportation service for Newington ...... 4, 10, 12 older adults. Plainville ...... 4, 12, 16 Plymouth ...... 16 For additional information on the Independent Transportation Network, visit Rocky Hill ...... 4, 9 www.itnamerica.org or call 207-857-9001. Simsbury ...... 4, 9 Somers ...... 5 South Windsor ...... 4, 9 Southington ...... 4, 16 Stafford ...... * Suffield ...... 4 Tolland ...... 11, 21 Vernon ...... 9 West Hartford ...... 4, 9 Wethersfield ...... 4, 9 Willington ...... * Windsor ...... 4, 9 Windsor Locks ...... 4 *Towns marked with no page number do not offer local transit service.

24 Public Transportation in North Central Connecticu t – Everything you need to know to get on board

“Transportation is a life-line to economic, educational and health care opportunities, as well as serving simple needs.” – Wendy Bloch, Founder of Mobility Services, The Kennedy Center, Inc.

Congratulations on your decision to try transit! You join the thousands of people in Connecticut who ride buses or trains, or share commutes by

Table of Contents carpooling or vanpooling every day to work,

March 2009