Guests with Disabilities Guide
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The Attractions Guide is Canobie Lake Park’s Our amusement rides and devices are initiative to provide equal access to all Guests. equipped with restraint systems designed by This program includes allowing those Guests the manufacturer to accommodate Guests of participating along with their companions, average physical stature and body proportion. We want your day with us to be as enjoyable priority boarding on most attractions. Due to the rider restraint system requirements, Guests of unique body proportion; either by as possible. If you have any questions that We have put together quite an extensive height and/or weight may not fit within a seat have not been answered by this booklet, array of resources and recommendations to or restraint system. please feel free to ask any Team Member or allow our Guests who have a disability a more pleasurable and memorable experience stop by the Guest Service office at the Main A Guest must be able to fit securely and properly here at Canobie Lake Park. These are the Gate. in the restraint system. If a Guest cannot fit components available to them: properly, the Guest will not be allowed to ride. 1.) Attractions Guide – We have published an ENJOY YOUR VISIT! Attractions Guide with detailed information To provide Guests with unique body proportion on each ride experience we offer here at an option to check if they can fit securely, we the park. This guide is complete with suggest Guests seek out the operations team height requirement information, a detailed prior to getting into a queue line. In between description of the experience, and accessibility cycles, Guests are permitted to try the seat and guidelines. This guide is available at the confirm/deny if they can ride. In addition, on Guest Services office or online at Canobie select attractions, we provide test seats that are Lake Park’s website. exact replicas of the ride vehicle at the beginning of the queue line for Guests to confirm/deny if 2.) Priority Boarding – To allow for easier they can ride. access and transfer to ride vehicles, we offer Guests with disabilities the opportunity to Thank You and enjoy your day at beautiful enter through the priority boarding entrance Canobie Lake Park! of the attraction. 3.) Ease of Mind Wristbands – We offer Guests who wish to participate, the opportunity to wear a red wristband in order to make it easier for ride operators to identify them. One wristband is issued for each individual or group participating in the program with access for up to three additional Guests. Guests with Disabilities are NOT required to wear a red wristband to participate; however, it is reccomended in order to expedite their boarding. 85 North Policy Street Salem, NH 03079 CANOBIE LAKE PARK VISIT WITH A COMPANION SERVICE ANIMALS RESTROOMS Our goal is to provide all Guests with a safe Guests with mobility or vision impairment Guests with disabilities and their service animals All of Canobie Lake Park’s restrooms are and enjoyable experience every time they may require the assistance of a Companion to are permitted throughout the Park and in theaters, accessible to Guests with disabilities. They are visit us. For Guests with disabilities, we approach the loading area, to load and unload an gift shops and restaurant facilities. Service located at the Main Gate, behind Kiddieland, have prepared this guidebook as a detailed amusement ride vehicle, or to provide assistance animals shall remain under the handler’s control in the Bear Lodge, on the lakefront near the overview of the Park’s accessibility program. in the event of an emergency evacuation. Guests and on a leash at all times. Guests with service Boathouse Casino, Castaway Island and by Should you have any questions or need with service animals may require the assistance animals should follow the same attraction entry the Pirate Ship ride. A Family/Companion additional assistance, please stop by the Guest of a Companion to remain with the animal procedures as those recommended to Guests restroom is located at the Main Gate, to the Services office at our Main Gate or ask a Team while you ride the attraction. We recommend utilizing wheelchairs. Due to the nature of some right of the bathroom entrances. Member. Throughout Canobie Lake Park, that you plan your visit with someone who is attractions, service animals may not be permitted Team Members will be happy to answer any aware of your needs and can physically assist to ride. In those instances, the Guest’s companion FIRST AID questions, or when necessary to direct you to you when necessary. Team Members do not must remain with the animal. The Park’s primary First Aid station is located a supervisor. have the special training to physically assist behind the Carousel and adjacent to the Main Guests on or off ride vehicles. When necessary, Due to the nature of the experience, Guests Gate. It is staffed with qualified medical Please carefully read this guidebook, or have a supervisor from the rides department may with service animals should check with a Team personnel at all times. If you require medical a Companion read it to you. It contains be called to the ride to describe loading and Member for attraction and boarding information attention and cannot get to the First Aid helpful information that will assist you in unloading procedures for Guests and to oversee at the following attractions: station, simply contact any Canobie Lake enjoying our Park and its many attractions. the process. Park Team Member. They will be able to This guidebook provides descriptions of Antique Cars, Blue Heron, Boston Harbor Patrol, contact the proper personnel via radios and each attraction, including access and safety PARKING FOR GUESTS WITH Canobie 500, Canobie Express, Carousel, Giant telephones that are networked throughout information. DISABILITIES Sky Wheel, and Mine of Lost Souls. The animal the Park. If you have any questions regarding Parking for non-ambulatory Guests is located must remain under the Guest’s control and be specific First Aid services, please ask the We hope this guidebook is helpful to you. near the Main Gate area and is clearly marked. placed in the ride vehicle’s foot-well at all times. personnel at First Aid directly. Additionally, Please keep in mind, however, that it is Please ensure that your vehicle has a “Disabled” there is a First Aid station located inside only intended as a general guide. Only state license plate or a permit that allows you to Please contact a Team Member for assistance and Castaway Island. This location is open the you know whether you are able to ride a park in this area. directions to service animal “break areas.” They same operating hours as Castaway Island particular attraction safely. Canobie Lake are located next to the Tall Timber Splash, First (weather and temperature permiting). Park does not know. Therefore, in deciding WRISTBANDS Aid and the Boathouse Casino. which attractions to ride, you should rely A wristband may be obtained at Guest Services SHOWS AND solely on your own judgment and not on prior to boarding any attraction through the WHEELCHAIR RENTAL ENTERTAINMENT Canobie Lake Park or any of the statements in accessibility entrance. This wristband worn by Wheelchairs may be rented from Guest Services All theater show seating is first come, first this general guidebook. We caution all riders the Guest with disability allows up to three just inside the Main Gate or the Locker Pad serve. However, there is always plenty of to make appropriately cautious judgments additional companions to join. The Guest with for a daily fee. Wheelchairs are available on a room for Guests utilizing wheelchairs and when deciding which attractions to ride. a disability must ride in order to utilize the first come, first serve basis and quantities are their companions. We recommend you come accessibility entrance as a point of entry. The limited. There are a few Electric Service Vehicles early and ask a Team Member for seating GUEST SERVICES wristband allows for one ride cycle. (ESV) available for Guests to rent. Guests with assistance. In all theater shows, wheelchair The Guest Services office located at the Main a wheelchair or seated scooter of their own that access is through the main entrance. Gate provides a variety of services including: they wish to bring in, are welcome to do so. general/ticket information, guide maps and entertainment schedules, and information on services for Guests with disabilities. GIFT SHOPS AND RIDE SIGNAGE SYMBOLS GENERAL SAFETY AND OTHER RESTAURANTS Each ride at Canobie Lake Park is equipped with At Canobie Lake Park we use symbols to help RULES All Gift Shops and restaurants in Canobie Lake an informational sign detailing that particular our Guests identify services that we offer. Each attraction at Canobie Lake Park has Park are accessible to Guests with disabilities. attraction’s features, rules, requirements, and These symbols are defined below and are used safety rules that apply for that particular In all gift shops and restaurants, wheelchair recommendations. Additionally, each ride sign throughout this guide. attraction. However, there are several rules access is through the main entrance. Should is equipped with an intensity rating of green that apply to all the Park’s attractions. These you need assistance in retrieving merchandise circle, blue square, or black diamond. Guest may remain in wheelchair to rules are as follows: or in restaurant seating, please ask. Our Team experience attraction. • Remain in riding position until the ride Members will be happy to assist you. Attractions that are mild identified by comes to a complete stop. low speeds with expected movements Guest must transfer into the ride vehicle if • Secure loose items (cell phones, If you have difficulty reaching or transporting and thrills.