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Installation Notes for VoxPro 5

All the installers and utilities mentioned in this document may be downloaded from this location on the Wheatstone website: http://www.wheatstone.com/voxpro/voxpro-5-helpful-links

Required

Inevitably there are circumstances in which software required to run VoxPro is discovered to be missing from the , either because there was an installation failure, or for various other reasons.

VoxPro5 is dependent on these software packages:

Microsoft .Net Framework 3.5 .Net Framework 4 Microsoft DirectX 2010 Redistribution Microsoft Visual Studio 2013 Redistribution

If the required .Net Frameworks are missing, you will usually see an explicit to that effect when you attempt to launch VoxPro.

If DirectX is missing, there is often no visual symptom at all, but VoxPro will simply not launch.

If the Visual Studio redistributables are missing, you will not be able to export files to MP3 format.

Common Installation Problems

A quick glance at the folder :\Windows\Microsoft.NET\Framework will tell you what versions of the .Net Framework you have installed. Each version is contained in its own subfolder. It is not uncommon to see versions 1, 1.1, 2, 3, 3.5 and 4 in this folder.

DirectX is dependent on .Net 3.5 and will not install correctly unless that version is already in place. If you do not see the folder C:\Windows\Microsoft.NET\DirectX for , then DirectX is not installed.

A web installer for DirectX (dxwebsetup.exe) is included in the VoxPro installer, but it can fail if the computer is not connected to the internet. If you are able to connect the computer, you may download the installer from our website, or you can locate it on your hard drive in C:\Program Files (x86) \VoxPro5\Installers, and run it from there. (Beware the invitation to install the Bing bar!)

If an internet connection is unavailable, you may use the standalone DirectX installer directxredist.. Unzip the file, open the Redist folder contained therein, and run the setup utility DXSETUP.exe.

Windows 10 and .Net Framework 3.5

Some machines do not have the .Net Framework 3.5 installed, and you discover that attempts to run the usual .Net 3.5 installer (which works fine on and 8) fail. The only solution that we have found in this case is to use the .Net Framework Offline Installer for Windows 10, which is available at this website: http://www.techgainer.com/offline-install-net-framework-3-5-windows-10-8-easily/

The download link is at the very bottom of the page – don’t be fooled by the two other download links at the top. You will also need the original medium that Windows 10 was installed from (DVD or USB flash drive). You might have to look around on your medium for the cabinet file that contains the .Net 3.5 installer – on our flash drive, we found it in x86\sources\sxs and x64\sources\sxs. Apparently it does not hurt to install both.