Behavior and Down Syndrome: a Practical Guide for Parents
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Unit 5: Understanding and Resolving Guest Problems
Unit 5: Understanding and Resolving Guest Problems Project Hotel T.E.A.C.H Curriculum Center for Immigrant Education and Training (ACE) LaGuardia Community College Hotel TEACH Lesson Plan Unit 5, Lesson 1 Career Counseling: Listening with Empathy Objectives Sts will learn to resolve problems and listen empathetically for improved customer service. EFF Skill Sets addressed Cooperate with Others: Try to adjust one’s actions to take into the account the needs of others and/or the task to be accomplished. Industry Skill Sets addressed Resolve Guest Problems Exceed Customer Expectations Activity 1: Empathy Skills T introduces another important component of active listening: empathy. T asks the Sts to define “empathy.” As Sts call out answers, T leads responses towards the following definition and writes it on the board. Empathy is the ability to recognize and understand the emotions, beliefs, moods and desires of another person. Empathy is often characterized as the ability to “put oneself into another’s shoes.” T elicits from Sts the reasons why it would be important for hotel workers to have empathy. Some examples might be as follows: 1. Listening empathetically makes people feel as if they are truly being heard and that their needs will be taken care of. 2. Listening with empathy gives guests a positive experience of the hotel and of you as a worker. Guests will always remember the worker who truly listened and cared about their problem, as opposed to the worker who offers a quick solution. 3. When you acknowledge how people are feeling, you reassure them that they are understood. -
Oral Defensiveness
ORAL DEFENSIVENESS Oral Defensiveness is an aversive response to touch sensations in and around the mouth that may cause extreme sensory, emotional and behavioural responses when eating. Treatment Principles • In all instances, approach oral defensiveness in a fun and playful way. • Rapport must be well established with the child. • Intervention should be carried out at times other than meal times. • Allow the child to be an active participant in therapy as much as possible. • Take turns at playing the games with the child or include siblings. • Slow and steady wins the race. • Establish a routine - Performing the routine the same way in each session helps a child to know the expectations. • Take it one step at a time - For severely orally aversive children you may not even be able to start near their mouth. Work your way from the outer perimeter of the face in toward the mouth, then the outside of the mouth, and gradually work your way into the mouth • Reinforce all positive responses. Give verbal praise and tangible reinforcement Therapy should be directed toward reducing the sensory problems that triggered the food refusal. However, the general strategy is to influence the sensory processing system, not just the mouth. Many of the strategies used in Sensory Integration programs are effective. These include use of vestibular input(movement through space), deep- pressure touch, and proprioceptive input through the joints. Rhythmical, organizing music and sound can also influence the auditory-vestibular system. Most of these strategies can be incorporated in the family routine to prepare. For example, spoon feeding can be introduced while providing vestibular input in a rocking chair, or using specific types of organizing music during the meal. -
Yonkers Firefighters
CITY OF YONKERS YONKERS FIREFIGHTERS Written Exam Training Sessions SITUATIONAL JUDGMENT 1 2 3 4 4 SITUATIONAL JUDGMENT: This section tests for the ability to identify appropriate and effective responses to work-related challenges. Candidates will be presented with several scenarios that reflect the types of challenges one could encounter in a work environment. They will then be asked to rate the effectiveness of a number of possible responses to each scenario. TEST TASK: In this section, candidates will read a scenario that describes a challenge one might encounter in a work setting. After reading each scenario, candidates will then be presented with options for addressing the challenge presented in that scenario. Candidates will rate the effectiveness of each of the response options using one of four possible ratings: Highly Ineffective, Somewhat Ineffective, Somewhat Effective, or Highly Effective. There may be several approaches that effectively (or ineffectively) address a given challenge. In other words, candidates may use the same rating (e.g., Highly Effective, Somewhat Effective, Somewhat Ineffective, Highly Ineffective) for more than one response option for a particular scenario. SAMPLE SCENARIO: Setting: John is part of the night crew at a manufacturing company. John's supervisor has asked him to help Kevin, a coworker who has been on the job a few months less than John. Kevin has not been performing well in a particular area, and the supervisor wants John to help Kevin develop his skills. John: "Kevin, I wanted to share with you some ideas that I really think could help you out." Kevin: "Thanks, but no thanks. -
CORE WORD: Thankful
CORE WORD: Thankful For Educators, Related Service Providers and Parents PERSONALIZING AND CUSTOMIZING AN INDIVIDUAL’S AAC SYSTEM In addition to individuals with Complex Communication Needs having access to a robust vocabulary on their AAC system to potentially say almost anything they want, when they want and how they want, individualizing this a robust system is paramount. Devices need to be individualized given the unique needs of the student in the areas of: manner of access; appearance, (which includes symbol types and size, field size, color coding, and considerations for high contrast if individuals have visual impairments), selection of a voice that represents the individual’s personality and finally; individualizing the vocabulary so that persons can express biographical, personal information and make key requests and express phrases that are representative of who they are. This process is ongoing as people’s needs, interests and information changes over time. WAYS WE CAN USE THE WORD SHARE INFORMATION: (e.g. We are thankful at the end of the day.) COMMENT: (e.g. He is thankful) ANSWER QUESTIONS: (e.g. Yes, I am thankful for my family) ASK A QUESTION: (e.g. What are you thankful for?) ROUTINES AND SCHEDULES Once a week, or more often if the adults and students chose, the class can talk about what they are thankful for at the beginning or the end of the day. PLAY 1 Students and adults can take turns pretending to host a thanksgiving dinner with toys and have the toys talk about what they are thankful for. READING The Most Thankful Thing by Lisa McCourt, courtesy of Once Upon A Story: https://www.youtube.com/watch?v=8TjdDrG3W8s&ab_channel=OnceUponASt ory This book is a story about a girl and her mom. -
Song & Music in the Movement
Transcript: Song & Music in the Movement A Conversation with Candie Carawan, Charles Cobb, Bettie Mae Fikes, Worth Long, Charles Neblett, and Hollis Watkins, September 19 – 20, 2017. Tuesday, September 19, 2017 Song_2017.09.19_01TASCAM Charlie Cobb: [00:41] So the recorders are on and the levels are okay. Okay. This is a fairly simple process here and informal. What I want to get, as you all know, is conversation about music and the Movement. And what I'm going to do—I'm not giving elaborate introductions. I'm going to go around the table and name who's here for the record, for the recorded record. Beyond that, I will depend on each one of you in your first, in this first round of comments to introduce yourselves however you wish. To the extent that I feel it necessary, I will prod you if I feel you've left something out that I think is important, which is one of the prerogatives of the moderator. [Laughs] Other than that, it's pretty loose going around the table—and this will be the order in which we'll also speak—Chuck Neblett, Hollis Watkins, Worth Long, Candie Carawan, Bettie Mae Fikes. I could say things like, from Carbondale, Illinois and Mississippi and Worth Long: Atlanta. Cobb: Durham, North Carolina. Tennessee and Alabama, I'm not gonna do all of that. You all can give whatever geographical description of yourself within the context of discussing the music. What I do want in this first round is, since all of you are important voices in terms of music and culture in the Movement—to talk about how you made your way to the Freedom Singers and freedom singing. -
ACT Early Milestone Moments
Milestone Moments Learn the Signs. Act Early. Learn the Signs. Act Early. www.cdc.gov/milestones 1-800-CDC-INFO Adapted from CARING FOR YOUR BABY AND YOUNG CHILD: BIRTH TO AGE 5, Fifth Edition, edited by Steven Shelov and Tanya Remer Altmann © 1991, 1993, 1998, 2004, 2009 by the American Academy of Pediatrics and You can follow your child’s development by watching how he or BRIGHT FUTURES: GUIDELINES FOR HEALTH SUPERVISION OF INFANTS, CHILDREN, AND ADOLESCENTS, Third she plays, learns, speaks, and acts. Edition, edited by Joseph Hagan, Jr., Judith S. Shaw, and Paula M. Duncan, 2008, Elk Grove Village, IL: American Academy of Pediatrics. Special acknowledgements to Susan P. Berger, PhD; Jenny Burt, PhD; Margaret Greco, MD; Katie Green, MPH, Look inside for milestones to watch for in your child and how you CHES; Georgina Peacock, MD, MPH; Lara Robinson, PhD, MPH; Camille Smith, MS, EdS; Julia Whitney, BS; and can help your child learn and grow. Rebecca Wolf, MA. Centers for Disease Centers for Disease Control and Prevention Control and Prevention www.cdc.gov/milestones www.cdc.gov/milestones 1-800-CDC-INFO 1-800-CDC-INFO 220788 Milestone Moments How your child plays, learns, speaks, and acts offers important clues about your child’s development. Developmental milestones are things most children can do by a certain age. The lists that follow have milestones to look for when your child is: 2 Months ............................................................... page 3 – 6 Check the milestones your child has reached at each age. 4 Months ............................................................... page 7 –10 Take this with you and talk with your child’s doctor at every visit about the milestones your child has reached and what to 6 Months .............................................................. -
July Parent and Caregiver Guide
Big Heart World Parent & Caregiver Guide Friendship Released July 2021 What is Big Heart World? Big Heart World helps families learn together about social and emotional skills — what it means to have a big heart and how to grow one. This means: ● Learning about me (self) ● Learning about you (others) ● Learning about us (relationships) Learning social and emotional skills is always important to children’s development. From the time babies are born, they are learning about who they are, developing confidence, compassion, and a sense of what is right and what is wrong. Parents are particularly concerned about their children’s social and emotional development now due to transitions and school closures brought about by COVID-19. If you’re wondering how to help your child express their feelings, figure out friendships, share, enter a classroom environment, or learn what makes them special, Big Heart World is for you. If you’re feeling overwhelmed by the pandemic and endless change and transition, Big Heart World is for you. If you feel like you can’t handle one more tantrum and you want to know what your child is really trying to tell you when they act out, Big Heart World is for you. This guide walks you through what is available on Big Heart World this month and what you can do with it. Learn more: www.BigHeartWorld.org Big Heart World is produced by Sparkler Learning with support from Noggin, the Walton Family Foundation, and many non-profit partner organizations. 1 Friendship: The Fourth Unit of Big Heart “I learned that a friend may be waiting behind a stranger’s face.” — Maya Angelou “Each new friendship can make you a new person, because it opens up new doors inside of you.” — Kate DiCamillo “Let us be grateful to the people who make us happy; they are the charming gardeners who make our souls blossom.” — Marcel Proust Why have people been writing about friendship forever? It is really important for all people, kids included. -
Your Little Bit Matters
Your Little Bit Matters Bob Setzer, Jr. Pastor Knollwood Baptist Church Winston Salem, NC www.knollwood.org November 11, 2018 1 Kings 17:8-16; Mark 12:38-44 In his book, All Over but The Shouting, Rick Bragg writes about growing up poor in Alabama. Once when his daddy left again and his brave but heartbroken mama was nearly defeated, there was a knock at the door. It was a little boy, “the color of bourbon. He said his mama had some corn left over and please take it ma’am, we’d like it.” “They knew,” Bragg continues. “They were poor, very poor. Living in unpainted houses that leaned. But for a window in time, they had more than us.” “It may seem like a little biddy thing by 1990s reasoning. (But) this was a time when out of pure meanness, it was routine to take a young black man for a ride and leave him cut, broken, or worse on the side of some pulp wood road, just for sport, for fun. “This was a time of horrors in Birmingham, in the back woods of Mississippi; this was a time when the whole damn world was on fire. That was why it mattered so.” Jesus told the story of a widow who did a little biddy thing. She dared to drop her two copper pennies into the temple treasury while others dropped in their fistfuls of cash. But for Jesus, it wasn’t the size of the widow’s gift that grabbed his attention and stole his heart. -
Mary J Blige Divorce Decree
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I Can See Just Fine Free
FREE I CAN SEE JUST FINE PDF Eric Barclay | 32 pages | 06 Aug 2013 | Abrams | 9781419708015 | English | New York, United States The birds are worried and I feel just fine - Garrison Keillor | Garrison Keillor Uh-oh, it looks like your Internet Explorer is out of date. For a better shopping experience, please upgrade now. Javascript is not enabled in your browser. Enabling JavaScript in your browser will allow you to experience all the features of our site. Learn how to enable JavaScript on your browser. Kids' Club Eligible. NOOK Book. Paige is just like every I Can See Just Fine kid. She goes to school. She practices her violin. She plays outside. The only problem is, she cannot quite see the chalkboard, her sheet music, or anything else! Barclay successfully depicts a very real and relevant issue with lightheartedness and gentle humor. The stylized, pleasing illustrations are done well and a lot of children can relate to the situation. He currently illustrates for American Greetings and Hallmark. He lives in Dallas, Texas, with his wife and their two daughters. Home 1 Kids' Books 2. Add to I Can See Just Fine. Sign in to Purchase Instantly. Members save with free shipping everyday! See details. Overview Paige is just like every other kid. Product Details About the Author. Related Searches. What would our world look like if the planet's average temperature were to rise by What would our world look like if the planet's average temperature were to rise by only a few degrees? The tea fields of Sri Lanka and the vineyards of View Product. -
PDF Download Youre Doing Just Fine: Prose & Poetry from a Past That
YOURE DOING JUST FINE: PROSE & POETRY FROM A PAST THAT WAS NEVER PRESENT PDF, EPUB, EBOOK Charlotte Eriksson | 100 pages | 16 Dec 2015 | Createspace Independent Publishing Platform | 9781508984405 | English | United States Youre Doing Just Fine: Prose & Poetry from a Past That Was Never Present PDF Book Named after the poem that has been shared over , times on Tumblr, this is the third book from young author and songwriter Charlotte Eriksson. This book is not yet featured on Listopia. Before that, you are given the entire thought process that brought the author to this conclusion, but there is a lot of effort on behalf of the reader needed to understand it. Feb 02, Kate rated it it was amazing. This book is revealing, full of defeats and victories, but more than anything it is a collection of stories of determination that inspired me and left me with the very real feeling that, despite the ups and downs, disappointments and surprises, I'm "doing just fine. Lie down and close your eyes. Other editions. I remember every single word from conversations and I have a whole box of unsent letters to myself and every person I've ever met. The book is about bleeding when you fall on your knees but still walking and falling again and again. Someone to like and love and believe in. I can't wait to read the rest of her work! Also art, whisky, dark-coloured flowers and watching the landscape change in October. Thanks for telling us about the problem. But I close my eyes for one second and the moment is gone. -
Music for Guitar
So Long Marianne Leonard Cohen A Bm Come over to the window, my little darling D A Your letters they all say that you're beside me now I'd like to try to read your palm then why do I feel so alone G D I'm standing on a ledge and your fine spider web I used to think I was some sort of gypsy boy is fastening my ankle to a stone F#m E E4 E E7 before I let you take me home [Chorus] For now I need your hidden love A I'm cold as a new razor blade Now so long, Marianne, You left when I told you I was curious F#m I never said that I was brave It's time that we began E E4 E E7 [Chorus] to laugh and cry E E4 E E7 Oh, you are really such a pretty one and cry and laugh I see you've gone and changed your name again A A4 A And just when I climbed this whole mountainside about it all again to wash my eyelids in the rain [Chorus] Well you know that I love to live with you but you make me forget so very much Oh, your eyes, well, I forget your eyes I forget to pray for the angels your body's at home in every sea and then the angels forget to pray for us How come you gave away your news to everyone that you said was a secret to me [Chorus] We met when we were almost young deep in the green lilac park You held on to me like I was a crucifix as we went kneeling through the dark [Chorus] Stronger Kelly Clarkson Intro: Em C G D Em C G D Em C You heard that I was starting over with someone new You know the bed feels warmer Em C G D G D But told you I was moving on over you Sleeping here alone Em Em C You didn't think that I'd come back You know I dream in colour