2015 Expo Defies the Gloom Auto Aftermarket Will Come to the Industry’S Aid Everybody Wins

June 2015 Issue 45 www.tat.net.au 2015 Expo defies the gloom Auto aftermarket will come to the industry’s aid everybody wins

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chnic ‘s a fact te ia n problem solving y s b THE INDEPENDENT f NETWORK Poorly powered patrol Tribute no so beaut? Astra ECU dashed o s • • • r n t ia echnic Your motor trades insurance specialist. Deal with an insurance specialist who understands your business. Capricorn Risk Services understands your insurance needs. Our account managers have access to a wide range of general insurance products to assist in finding the insurance you need .

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Products sold through Capricorn Risk Services Pty Ltd are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance For the best products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the interests of Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd (ABN 91 111 632 789) Authorised Representative (No. 324456) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance our members Services Pty Ltd (AFSL 435197). The Automotive Technician 2 with Ken which would have cost more are merely mementos of a After each presentation, UP Newton than a good year’s salary to great event. All the discovery scores of technicians came to build, while members of the of new things takes place in our booth looking for TaT team were lugging boxes the show in an electric touchy- sign-up forms to become TaT FRONT of magazines and booth feely environment. subscribers. backdrops, collapsible tables The exhibitors bring their And we met hundreds of and stools into their stark three most knowledgeable sales existing TaT subscribers and square metre booth in the here’s something force to this show, many of every one of them raved on middle of this city of booths. about a really big them backed up by scientists, about this magazine and Ttrade show that is Some of the trade displays engineers and chemists who the time they have saved by stimulating and exciting. at Expo were two-storey were involved in product logging in to the TaT website affairs, virtually a miniature development. It was surprising to check the TaTs a fact You will see plenty of that shopfront on the High Street, to see the number of database of case studies. excitement in this issue’s complete with showroom and engineers who had travelled Expo may have left us all tired cover story which we think conference room – some even from Germany, the UK and the and exhausted, but it refuelled is justified because the had a cocktail bar cum coffee US, just for this show. Australian Automotive our fires and encouraged us shop on a second level. Even for someone like me, Aftermarket Expo is the to do more in the coming year a non-technical person, the biggest showcase for The TaT booth was frugal for our many friends in the Expo was an exhilarating technicians and mechanics in by comparison, but just as aftermarket. effective. Ours was a talking place to be for three days. the country, every two years. It One of our biggest challenges booth, a small space where just can’t be ignored. At closing time on the is to encourage more we could talk to any of the Saturday, despite sore feet, subscribers to dip into the On the evening before the 10,000 or more technicians the TaT team were euphoric. resources on the TaT website. Expo opened its doors, and mechanics who prowled Our trainers, Jeff Smit and the massive Melbourne through the alleyways, most There’s so much information Geoff Mutton had done us Convention Centre looked like loaded with showbags stuffed available and information proud with packed houses a city of the future, all glitter with brochures and gifts. How has now become the most for their seminars. Jeff Smit and lights and fancy displays much of it ever gets read essential tool in every attracted the second biggest full of polished tools, cars and afterwards is neither here nor workshop. audience of the show and banners. there. the biggest audience for a And that’s precisely what we Finishing touches were being It’s the thrill of it all. What they technical presentation – 321 were selling at the TaT Expo applied to booths, many of carry away in the showbags delegates. booth.

• TaTassist • Tat chat • TaT train THE TAT TEAM • TaT’s a fact • Tips for TaT • TaT Biz CONTENTS Publisher Columnists • TaT check • TaT find Stop grieving for lost brands…………4 The Automotive Technician Julian Hentze – Georgia USA Pty Ltd Hayley Windsor – Australia are all registered trade names of TaT selects most innovative tools……6 ABN 27 121 589 802 Geoff Mutton (Business) The Automotive Technician Pty Ltd 30 Dale Street The worst Jag on earth………………10 BROOKVALE NSW 2100 Reader The Automotive Technician Pty Ltd publishes [email protected] Bron Robinson technical advice and actual case studies for the TaT to the rescue………………………11 1300 828 000 purpose of educating technicians. Advertising inquiries Everyone needs to know their limitations…12 Your motor trades Fax 1300 828 100 These advices are given in good faith, and Janene Champion are based on actual workshop repairs. No Editor in chief [email protected] guarantee is given, nor any liability accepted in Don’t stuff your strut –look for these signs…15 Ken Newton 03 5862 3090 0403 226 770 respect to any published advice. Top Tools – Terminal pin removal kit……17 [email protected] The Automotive Technician Pty Ltd is not insurance specialist. 0438 569 517 Graphic design responsible for the accuracy of any information TaT’s Interesting……………………….19 Fax 1300 828 100 Russell Jones Graphic Design contained in material submitted by third parties 0411 817 012 and published in this magazine and accepts TaT’s a fact……………………………..20 Deal with an insurance specialist who understands Technical editor [email protected] no liability in relation to such materials or their content. Jeff Smit TaT’s Interesting……………………….22 your business. [email protected] Printing Newsworthy articles or comments are welcomed, and should be submitted to the 1300 828 000 McPherson’s Printing Group Burson Top Tech Tip…………………...23 Capricorn Risk Services understands your insurance needs. Our account 76 Nelson St editor in chief. Technical research managers have access to a wide range of general insurance products to assist in Maryborough VIC 3465 All material appearing in The Automotive ZF ups the ante on rear axle steering… 25 Deyan Barrie www.mcphersonsprinting. Technician is copyright. Reproduction in whole or in part is illegal without prior written consent finding the insurance you need . [email protected] com.au Why would I buy an oscilloscope – Pt 3…26 from the editor in chief.

TaTassist traffic manager Affiliated associations All advertisers agree to indemnify the publisher Letter from America…………………...28 Alex Cowie VASA [email protected] for all damages or liabilities arising from their published or unpublished material. AAAA member Street Cred – it’s goodbye……………29 Technical advisers [email protected] Jack Stepanian Capricorn Society Alliance The Automotive Technician is a member of the Training page…………………………..30 Sam Nazarian Supplier Circulations Audit Board. Gil Sher Audit period 1 October 2014 to 31 March 2015 Turn customers into raving fans…….33 Jason Smith Average net distribution 9,816. Find out how Capricorn can help you. Anthony Tydd No fuel like an old fuel…………………34 Rod Maher 1800 007 022 | [email protected] | www.capricornrisk.com RISK SERVICES Maurice Donovan Expo exhibitor reviews………………..35 Products sold through Capricorn Risk Services Pty Ltd are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance Wayne Broady For the best products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Benjamin Perry Commercial news……………………..38 interests of Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd (ABN 91 111 632 789) Authorised Representative (No. 324456) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance our members Services Pty Ltd (AFSL 435197). The Automotive Technician 3 Repairer campaign, Industry Minister Stop Ian Macfarlane copped a serve for his handling of the automotive industry crisis. ‘We are very disappointed with Minister Macfarlane,’ said Stuart. ‘Ford is going in grieving 2016, Holden and Toyota in 2017, so what does the Federal Government do – tries to take $500 million out of the industry assistance program that was legislated. for lost They want to close the scheme at the end of 2018 but the problem is that nobody in Canberra has said what will replace the brands car industry. There is just no vision.’ Aussie ‘The entire Australian economy is facing Aftermarket a crisis of unprecedented proportions,’ Stuart added. ‘We have never had to The aftermarket work through the shutdown of an entire advanced manufacturing sector of an is Australia’s new industry. As well as up to 40,000 jobs on the line there will be significant stranded auto industry assets – assets like sophisticated equipment that suffers from premature write-downs or devaluations. he car makers may be leaving well to embrace unless town, but a new superhero is they have a better idea of how to absorb ‘We need a new vision for the industry T zooming to the rescue – if only 40,000 skilled auto workers when the last that embraces what we do well and the Australian Government doesn’t plant closes in 2017. that includes aftermarket parts and shoot him down first. accessories, performance enhancement, The AAAA has already made submissions performance modification, aftermarket The superhero is Aussie Aftermarket, to the Senate Inquiry into the automotive safety components, 4WD components, patron of an industry long ignored by special purpose vehicles, agriculture governments despite its $11 billion a year and mining vehicles, trucks, buses, and turnover and the fact that the industries recreational vehicles. involved in aftermarket design and manufacturing represent 36 per cent or ‘We’ve had enough. It is about time the $5.2 billion of all automotive production government started taking this problem in Australia. Also ignored by governments seriously. There is no point waiting until is the fact that Australian design and 2018 when all the car companies have manufacture of motor sport components gone,’ Stuart added. is considered the most advanced in the In its submission to the Senate Inquiry, the world – a growth industry in waiting. AAAA said the automotive transformation Aussie Aftermarket can save the day says scheme needed to be widened to enable his sponsor, the Australian Automotive funding assistance to the very industry Aftermarket Association (AAAA), if only which could restore Australia’s reputation there was a new vision for the automotive in automotive, and save many skilled industry. jobs – the aftermarket. Most aftermarket manufacturers receive no government The aftermarket has a vision, however, AAAA Executive Director Stuart Charity assistance, and yet they have significant the government can’t quite see it yet. But capacity to expand, especially in export. after the serve they received at Australia’s The AAAA has also suggested a study biggest automotive aftermarket Expo in industry, in which it pointed to the little into the scope and growth opportunities in Melbourne in April there is hope that much known fact that Australian companies the non-passenger vehicle manufacturing of the human damage – up to 40,000 are world leaders in the design and segments of the Australian auto skilled jobs – caused by the departure manufacture of parts and components for manufacturing industry. The aftermarket of three car makers need not be as the global motor sport industry. Australia is 33 per cent of all manufacturing in devastating as originally thought. is so good at it, that it is not beyond Australia. There’s a whole lot happening the realms of possibility that Australia The aftermarket put itself on show at the outside passenger vehicles and this could develop an Australian Motorsport recent Australian Auto Aftermarket Expo activity will still be there when the Component Cluster, a down-under version in Melbourne’s Convention Centre, and as car makers go. Available government of the Silverstone model in the UK. AAAA Executive Director Stuart Charity assistance funding needs to be diverted to This high performance technology and commented, ‘Anyone who walked aroud that sector, but currently, the government motorsport cluster at Silverstone Park is the Expo and said the auto industry is seems to lack any vision. dead is kidding themselves. We are alive one of the big ideas that helped save the and well and we are going to be here while UK motor industry that was in turmoil only The AAAA vision also includes creation there are cars on the road.’ a decade ago, but is now forging ahead. of an Australian Automotive Aftermarket Lab – a facility similar to that run by sister While the AAAA has given top marks to He backed this up by unveiling some association SEMA (Specialty Equipment Federal Small Business Minister Bruce ideas for the future of the automotive Market Association) in the US. SEMA has sector which all governments could do Billson for his support for the Choice of The Automotive Technician 4 a facility loaded with test equipment, to take products from concept right On the cover through to development and their resources are used by member companies. TaT’s choice for most innovative The aftermarket in the US is at least tool at Expo was the electronic recognised by the car makers, unlike tester from PLUSQUIP. TaT team in Australia where the aftermarket is TaT’s members (from left) Gil Sher, generally regarded as the enemy by Rod Maher and Jeff Smit shared the news with Adrian Formato, the car makers and dealerships. 1st choice product development chief for In the US, the car makers routinely Premier Auto Trade (PAT). make new vehicles available to the aftermarket before they are released, so that accessories and performance enhancement products can be The runner up was the set of wrenches from GearWrench and designed for each model, thereby at the announcement were (from helping to drive sales. left) TaT team member Gil Sher, But the idea which gets the biggest GearWrench brand manager for the Apex Tool Group Steven round of applause is the Australian Tokouzis and TaT team member Motorsport Component Cluster, a TaT’s Rod Maher and director Jeff collection of advanced design and 2nd Smit. manufacturing enterprises which choice would be established alongside some of the leading motorsport event tracks in Australia. Most Australians and The TaT team comprised: (from left) TaT directors Jeff Smit and most governments would be unaware Deyan Barrie, team members of these companies, because 90 per Maurice Donovan, Rod Maher cent of their product is exported. and Jason Smith, TaT Biz head trainer Geoff Mutton, team ‘We need to understand the potential members Anthony Tydd and and how to leverage motor sport into Gil Sher and TaT director Ken motor sport manufacturing,’ Stuart Newton. added. The TaT team turns it on

4WD product: Brown & Watson Accessories product: Parts product: IM Group – MAP International – Projecta folding Cequent – SmartCheck KF204/KF205 VS-VZ Holden solar panel kits battery monitor Commodore

Chemical, car care Electrical including mobile Chemical, additives or INNOVATION product: HiChem Paint electronics product: lubricants product: Don Kyatt Technologies – Rust- Roadvision – AIRWIRE remote Spare Parts – Flashlube E2 kit AWARDS-EXPO Oleum NeverWet controlled wiring loom

he AAAA Awards for innovation in the auto T industry is the only program that specifically recognises innovation in the Australian automotive aftermarket.

This year, the awards program Performance product: Clutch Industries – Mantic Servicing tools and equipment was widened to cope with new 9000 Series triple disc clutch system product: FMP Group Australia – technologies that are now driving Bendix brake identifier app the market. Here are the winners in each category and their winning products:

The Automotive Technician 5 TaT selects most innovative tools

he TaT team scoured the Expo to find the most interesting and innovative pieces of equipment that they considered would be the most helpful in a Tbusy automotive workshop. The winning tool was an electronic tester from PLUSQUIP and runner-up was a set of wrenches from GearWrench. These two tools were chosen from seven finalists.

PLUSQUIP: The gadget voted the the complete movement or any seizing best at Expo by the TaT team was during operation, and monitor the current PLUSQUIP’s electronic EGR, throttle draw during all operating cycles on its body and actuator tester. It’s called the integrated digital AMP read out. Power Pro Tester and it’s capable of Photo: Peter Psomadelis, NSW state PLUSQUIP accurately driving both DC and pulsed manager and technical support for width modulated components on today’s Premier Auto Trade (PAT) has been complex vehicles from 0 to 100 per cent demonstrating technical equipment for to accurately test their operation. This the past 40 years or so and is regarded versatile test unit is capable of driving a as an expert on testing technologies. variety of components to quickly check

GearWrench: The wrench with a twist so impressed the TaT team that they awarded GearWrench the runner-up award for the best tool at Expo. It’s called the XL X-Beam combination ratcheting wrench set. The 12 pieces range from 8 mm to 19 mm but what impressed the team members was the innovative half-twist in the shank which they claimed gave greater control over the wrench and less impact on their hand when struggling with tight nuts. GearWrench Photo: Inspecting the unique twisted wrench were (from left) TaT’s Rod Maher, Apex Tool Group Victorian sales rep Lisa Cotton and TaT’s Anthony Tydd. Here are the other finalists: Autologic Diagnostics: Established having to refer vehicles to dealers. in 1999 Autologic is a full-featured The main benefits are that workshops aftermarket diagnostics device. will be able to carry out full It gives independent garages diagnostics on all vehicle systems, diagnostic software capability that is and coding and programming of easy to use and mirrors many of the ECUs on site, enabling more complex key capabilities of OE equipment. faults to be rectified. When coupled with software Photo: TaT director Deyan Barrie (left) support for most leading car brands, and TaT team member Rod Maher the advanced capabilities of the (right) getting a brief on the Autologic Autologic device helps independent system from Matt Douglas, technical garages fix faults faster without support engineer manager. Autologic Diagnostics

RYCO Filters: This is a new in-tank fuel filter removal tool. The RYCO-designed tool takes the challenge out of achieving exactly the right pressure and placement when fitting any type of Toyota in-tank fuel filter. It’s easy to use, avoids unnecessary costs and damage and with the master tool are four attachments to suit Toyota models. Photo: TaT team members Jason Smith (left) and Gil Sher (right) watch a demonstration by Guy Nicholls, general RYCO Filters manager of sales, marketing and operations for Australia and New Zealand. The Automotive Technician 6 Rewarded for signing up

n display at the TaT booth were a number of the best Top Tools, featured in the TaT magazine Oover the past two years. These were divided into three prizes in a draw for three technicians who joined up to TaT at the Expo. First prize winner was Jason Vickers of Blitz Auto in Ballarat, Victoria which included Deluxe relay test kits (60610 and 56810) from Burson Auto Parts, multimeter test lead and adaptor kit from the IM Group and the Terminal Disconnect Kit (ET1449) from Endeavour tools. Jason Vickers (left) receives his prize from TaT’s Jeff Smit. Second prize winner was Darren Woodcock of DA & SJ Woodcock in King Island, Tasmania who took away the Smoke Pro and the Specialist Socket Set from Endeavour Tools and the Versatile Crimper from Narva. Third prize winner was Warwick Winter of Warwick Winter Autos, North Rocks Sydney. His reward was the TA500 Smartach from Durst and the Brake Caliper Wind Back Kit from Endeavour tools.

A uni student drove his clapped out old Holden into a CAR TOON workshop, looking for some repair advice to keep the jalopy going. The mechanic took one look and announced, ‘What you really need is the radiator cap solution.’ Trying not to look too ignorant, the student said, ‘Do you mean the radiator cap isn’t holding enough pressure?’ ‘That’s part of the problem,’ the mechanic said. ‘You need to lift the radiator cap and drive another car under it. ‘Then you can replace the radiator cap and that should solve your problem.’

The Automotive Technician 7 Terrain Tamer

Burson Auto Parts

Burson Auto Parts: The Kincrome diagnostic workstation that Burson Auto Parts brought to Expo received good marks from the TaT team. As well as the ball bearing slide drawers it has a moulded plastic work surface with an adjustable laptop or iPad stand. There’s also a retractable gas-strut-assisted rear pegboard for hanging those important tools for the job you’re working on. Photo: TAT team members Rod Maher (left) and Jason Smith (right) study the Kincrome workstation with the help of Ernie Editor’s Choice: Using his nose for news, TaT editor Ken Linning, Burson’s technical sales and training diagnostics man in Newton went sniffing out the most interesting people at Queensland. Expo. He found what he was looking for at the Terrain Tamer stand when the inventor of FlashLube turned up BOSCH unexpectedly. Wolfgang Kleunner’s face was all over the posters on the stand and suddenly there he was, in the flesh. Long retired to the good life on a hobby farm in north eastern Victoria, Wolfgang apparently makes rare appearances, so the Terrain Tamer crew were beside themselves when Wolfgang turned up unannounced. Wolfgang dedicated his life to solving valve seat recession. In 1979 he developed a unique liquid metal that was able to coat and protect valves for an extended period of time. His original Valve Saver fluid has seen many imitations come and go but his secret formula is protected internationally and reportedly does a great job. The Don Kyatt Group bought the Flashlube brand in 1995 and the gas installers loved it from day one. It is now Australia’s number one selling lead replacement additive. But if Wolfgang’s appearance wasn’t enough, Wolfgang was accompanied by his partner, no less than a famous Australian self-taught engineer, designer and inventor, Dianne Boddy. Over a 55-year working span, Dianne Bosch: The new FWA 9000 wheel alignment system allows fast created approximately 2,000 successful designs covering and accurate alignments. Four-wheel measurements are contact vehicle suspension, robotics, deep-sea oil drilling, mining, free and simultaneous, and are very precise. It would be easy to sheep shearing and geo-mechanic research equipment. generate additional revenue with useful wheel alignment tasks. She holds 40 international patents for original The system provides quick values about camber, and individual mechanisms, machinery, processing and canning plants. and total toe, and it eliminates set-up time for tyre clamps, rim TaT editor Ken Newton gained their permission to do a targets and marks. cover story on the duo some time in the coming year. Photo: TaT team members Maurice Donovan and Gil Sher Photo: Posing in front of his own poster recognising his (centre) receive a wheel alignment lesson from Johann Legen, world-famous invention is Wolfgang Kleunner (left) and Bosch product manager from Munich, Germany. with him are Frank Hutchinson, founder of the Don Kyatt Group, Allan Gray, the very public face of the Terrain Tamer brand, and Dianne Boddy.

Müller Werkzeug: The Universal Press and Pull Sleeve Kit was highly regarded by the TaT team. The kit is for extracting and mounting silent bearings, hydraulic bearings, bearing bushes, ballbearings, shaft seals and rubber bearings. With so many sleeve variations to choose from, the kit is ideal for a variety of vehicles. Photo: Comparing notes are TaT team members Gill Sher (left) Müller Werkzeug and Rod Maher and with them is Timo Köster, Müller Werkzeug’s export sales manager who is based in Germany.

The Automotive Technician 8 Members with benefits. Join over 16,000 Members and get your share of the benefits too. Make buying parts easier, earn exclusive reward points and experience the benefits of being a shareholder in Australia’s oldest and largest automotive parts buying cooperative.

Find out how Capricorn can help you. 1800 327 437 | [email protected] | www.capricorn.coop

For the best Shares are issued by Capricorn Society Limited (ACN 008 347 313). No offer of shares is made in this advertisement. An offer of shares will only made in, or accompanied by, Capricorn’s Prospectus and any supplementary prospectus which is available on request or may be viewed at www.capricorn.coop under interests of “Corporate Documents.” Before making any decision to apply for shares you should consider the Prospectus and any supplementary prospectus. Any application for our members shares must be made on the application form in or accompanying the Prospectus. The Automotive Technician 9 Jaguar

his Jaguar had been up and down the coast to independent repairers and dealers trying to Tfind the cause of a random no-ignition The power, no instrument cluster lights, no headlights and a no-start condition that began more than 12 months previously. Bus Sometimes it would be a no-start, at other times the headlights would go out Stop or the car would stall while driving. The fault was so random that the car Compiled by Rod Maher would be a no-start and by the time a tow truck arrived the car would start straight up and drive. The worst Jag on earth 1 The car owners had become so frustrated Tapping on any hard objects around the with the problem that they purchased dash or moving the harness would upset another car and stopped driving the the VAN Bus signal but the problem was Jaguar. The owner’s wife had even opted not at the cluster as first suspected. The to sleep in the car several times because problem was towards the centre of the she was sick of the tow truck bills. dash. The glovebox had to come out to It was brought to my workshop, where, on When I gently tapped on the dash the enable me to continue manipulating the the first turn of the ignition key, there was network was badly affected (pic 1). harness while monitoring the scope. When the harness was moved at the back of the nothing. Only the oil light and the SRS The car waking up when the scan tool was audio module the instrument cluster and light were illuminated on the dash. It was connected was my first indicator of a bad audio unit would drop out completely and a no-start and there was no relay clicking ground. while trying to start. When the scan tool was connected, 2 everything came back to life. This indicated to me that it was a power, or more likely, a ground problem. Looking through the modules there were a lot of communication codes and many of them were pointing at the instrument cluster. With the scan tool disconnected, I cycled the key and it was another no-start condition. I gave the dash a gentle tap and the entire cluster came to life and the car started. This problem indicated either a dry joint or a fretted connector, or something similar in the cluster area. I decided to take a peek at the networks with the PicoScope before pulling the network activity would stop. I removed anything apart so I opened Autodata to Using the scope was a confirmation of a the audio module and found one of the study the communication networks and loss of ground. The scope image (pic 2) earth loops was sitting loosely on a speed ground locations to form a plan of attack. shows the Bus not pulling completely to nut (pic 3, pic 4 and pic 5). I secured the ground as I tap on the dash. With the PicoScope connected to the Pico earth to the correct earth location using CAN test box I first connected to pin 6 With the instrument cluster removed, the ground point locations from Autodata and pin 14. The CAN Bus looked good. So I manipulated the wiring harness and and then checked with the PicoScope that I then connected to pin 2 and pin 10. The connector while monitoring the network the network was now behaving correctly. J1850 VAN Bus wasn’t a happy camper. on the scope. The Jaguar lives for another day.

3 4 5

The Automotive Technician 10

2004 Ford Territory

YOU TaT to the SAID IT! rescue

his is a fine example of how the online TaT database of case studies, TaT’s a fact, helped With the Territory, both keys and Tsteer me in the right direction with this keyless entry remotes worked so I replacing the badly worn pad on the other vehicle’s problem. focused on the panic alarm. remote. Both remotes were programmed and tested and everything was resolved. The Territory was a six cylinder 1 SX Both entry remotes looked as though model with 144,914 km on the clock. they had seen better days. One checked The job took 1.5 hours. out OK, but there was a problem with The customer’s complaint was that the the second one. If it was tapped or Jason Smith alarm went off randomly. After being manipulated in a certain way the panic JDS Automotive called out twice, the RACV disconnected alarm would go off. MOOROOLBARK VIC the alarm, indicating that they considered the problem may be moisture in the wiring With the battery removed from the remote because the fault occurred after days of the problem disappeared. After testing a heavy rain. few times, the battery was left out so that the circuit board could be inspected. There were no unusual trouble codes relating to the fault and all fuse and basic Sure enough, two pieces of metal had visual checks revealed nothing. The car come away from one of the three micro started and ran fine. switches and it seemed to be shorting on the circuit board. Researching the TaTs a facts on the TaT website, there was a BA Falcon with the With the suspect remote decommissioned same problem (TaTs a facts FORBA05439). the panic alarm was silenced. The Falcon’s problem ended up being in a The repair involved sourcing a new keyless entry remote or fob. genuine remote and, at the same time,

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AD_AUS_MAY15_TAT_HP.indd 1 The Automotive15/05/2015 Technician 08:33 11 Everyone needs to know their limitations – Nothing compares! The OE program by LuK, INA and FAG. a tale of woe for a car owner

embers of the TaT ‘This is more an example of the Tech Team often Inspection procedure for windshield prevailing ignorance in some sections of find themselves on wiper and washer if the windshield our industry. the receiving end of wipers do not work: diagnostic jobs that have baffled ‘It blows my mind to think a repairer When the windshield wiper switch is at otherM mechanics or technicians or is so ignorant that he could spend ‘INT’ or ‘MIST’ position or the windshield may have become a costly disaster eight hours (and only charge for four washer switch is at ‘ON’ position but because of incompetence. hours) on a car without any technical the wipers work at low speed when the information to guide him. It seems It’s tempting to run all of these stories – windshield wiper switch is at ‘LO’ or ‘HI’ – he did not even use his scan tool or and there’s plenty of them. TaT prefers the system may be at fail-safe mode as the attempt to communicate with the body to run positive stories which will help SWS communication line is defective. If control module. technicians fix cars. the system cannot receive any signal from ‘This is incompetence at its highest the column switch (windshield wiper and But a recent one is worth mentioning, washer switch) due to an open circuit in the level. While the dealership has its if only that it highlights the need for SWS communication line or other reasons, faults, they are not the bad guys in all technicians to understand their own the system will enter the fail-safe mode this. They opted not to get involved in limitations when they feel they are out of when the ignition switch is at the ‘ACC’ something they were not capable of their depth with a particular diagnostic position. fixing. Sure, they could have gone about problem. this in a more professional way, and in Names will be omitted from this story my opinion they should have contracted to protect the incompetent, but it was a this out to a capable aftermarket Troubleshooting: tale of woe that began with an electrical repairer and by doing so they would The column switch (windshield wiper and fault in a Mitsubishi Pajero in northern have come out looking good.’ washer switch) may be defective. New South Wales. The problem has yet to be resolved, The front ECU may be defective. The vehicle’s owner was a rational with the owner now in the hands of The wiring harness or connectors may and patient man, but he found a very competent auto electrician in have loose, corroded, or damaged himself battling a stubborn Mitsubishi another town, as recommended by TaT. terminals, or terminals pushed back in dealership, who patently didn’t have the But with the information available, the the connector. expertise to fix the problem. TaT Tech Team was suggesting a good The owner was told to take his vehicle look at the Pajero’s column module to an auto electrician, and when he earth and lighting system. did, the dealership refused to help the TaT told the car owner, ‘Your Pajero Inspection procedure for headlight and auto electrician in any way with wiring column module and lighting system is a tail light when the headlights do not diagrams or any other advice which complex electronic system and unless illuminate on high beam: may have helped with the diagnostic it is understood no attempt should be Circuit operation – when the dimmer switch task. made to work on it. is turned on, the column switch sends any The OE program by LuK, INA and FAG. So much for a dealership protecting ‘Cars are no longer simple, and signal to the front ECU. their brand. But the story then went electronics have taken over from the Then the front ECU switches the headlights As a trusted partner to the Automotive industry Schaeffler brands are committed from bad to worse. simple circuitry of the older models. from low beam to high beam or vice versa. to delivering innovative power and superior quality. In Europe alone 60 million cars A well-meaning auto electrician from a Today’s technicians need retraining on If the headlights do not illuminate normally, are equipped with a LuK Dual Mass Flywheel. FAG Wheel Bearings can be found on small town spent countless hours on a regular basis because they have to the column switch or the front ECU may be all leading makes and models. INA is the world-leading manufacturer of belt drive be taught to think differently in today’s the job, to no avail. defective. components - and rightly so. Products from Schaeffler Automotive Aftermarket are world of cars. The case reached the ear of one of the always the perfect solution! TaT Tech Team, who, as usual, went ‘I do not mean to sound judgemental but for a technician to spend eight far beyond the call of duty to provide Troubleshooting: Customer support included! More garage knowledge: information and ideas to the beleagered hours on a car without a wiring diagram www.repxpert.com The column switch (turn-signal light and auto elec. It quickly dawned on our TaT is beyond my comprehension. This T +61 1300 585 462 lighting switch) may be defective. man that the auto elec was way out of technician obviously spends nothing W www.schaeffler-aftermarket.com his depth. on data, but without it, he is severely The front ECU may be defective. limited in diagnostic expertise.’ As the TaT expert expressed it, ‘This The wiring harness or connectors may is not so much a case of a dealership In case it helps others, here is some of have loose, corroded, or damaged withholding technical data, because the technical assistance on the Pajero terminals, or terminals pushed back in I was able to source the information headlight and combination switch the connector. within a very short timeframe. provided by TaT to the auto electrician.

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The Automotive Technician 13

trut mounts are subjected transfer that load to the spring and to heavy vibration during strut housing. Stheir life and, like any Don’t stuff your strut – rubber to metal bonded parts, To check for worn or defective they will wear over time. strut mounts, automotive Checking the condition of strut look for these signs technicians should first do a road mounts is probably the most test, checking for unusual noise, important aspect of vehicle pulling or steering binding. Then, suspension maintenance, and some makes and models have with the car parked, rotate the more strut mount problems than others. steering from stop to stop while listening for noise or the effects of binding, which are indicative of a defective bearing.

1 2

The rubber portions of the strut Worn strut mounts or bearing mount also need to be checked plates can adversely affect vehicle for cracks or separation from the handling and safety and cause steel before raising the vehicle noise, steering binding or steering (pic 1 and pic 2). Before activating pull. In the worst cases, worn strut the hoist, the technician needs mounts can allow the upper end to take note of the position of the of the strut to change position, strut piston rod. Once the vehicle which directly affects wheel is raised, note any change in alignment angles. If such wear the position of the strut mount is not detected, it almost always assembly. A slight downward results in premature tyre wear and movement is normal, but any side suspension component fatigue. to side movement more than likely To increase the lifespan of any indicates a worn strut mount. vehicle strut, the worn strut The next step is to grip the coil mount and bearing plate must spring as close to the upper strut be replaced. These integral mount as possible (pic 3) then suspension components work push in and out on the strut while together with the strut to isolate watching for movement of the road vibrations and to provide upper end of the piston rod. There smooth and safe steering 3 should be no free movement. response. If there is movement, the strut In most cases, the upper strut mount needs to be replaced. mount replaces the upper control The inspection is completed by arm and bushings, upper ball checking the steering pivot to joint and control arm pivot shaft, ensure smooth and free rotation, making this component the pivot while also checking all rubber point of a vehicle’s suspension. components for visual signs of The flexibility of the mount allows cracking, breaking away from the the strut angle to change to follow metal and general wear. the travel of the lower ball joint. Monroe now provides complete The rubber portion of the mount Strut-Mate Mounting Kits which is designed to reduce vibrations are easy to install (pic 4). The and transmitted road noises. kits feature original equipment The bearing plate built into these style bearings, SAE grade nuts mounts serves as the upper pivot and bolts, superior rubber to steel point and forms the steering axis, bonding and plated steel for longer so when the front wheels are wear. They also include spring steered, the entire strut is able to isolators, spring seats, boots and pivot from the lower ball joint to the bumpers. upper strut mount. The upper strut 4 1800 088 205 (Australia) mount may also carry the load and The Automotive Technician 15 DON’T LET DIRTY DIESEL RUIN YOUR 4WD.

Common Rail Diesel Systems can be incredibly efficient, however they are also intolerant to water and dirt particles that can result in costly engine repair. To help protect your engine from this damage, fit a Flashlube Diesel Filter and to ensure such a high pressured fuel system is kept clean & lubricated, always use Flashlube Common Rail Diesel Conditioner. For more information visit flashlube.com

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The Automotive Technician 16

TT138_Dirty_Diesel_A4_v7.indd 1 5/05/15 8:16 AM with Jeff Smit ow many years have you been This professional quality terminal fiddling around with small pin removal kit containing five Hscrewdrivers and homemade pins different types of tool allows any DON’T LET to remove connectors from wiring plugs? technician to easily remove pins from connector plugs and it works well on The modern motor vehicle is packed a comprehensive range of automotive with electrical components and applications. every component has an electrical connection. Add to this the number The main benefit is that damage DIRTY DIESEL RUIN of harness connectors that are found Terminal pin to wires and terminal blocks is in every car and the total number of eliminated when the tools are used. electrical connections blows out to The workshop has found the kit to many hundreds. removal kit be essential for cleaning or replacing terminals. When the TaT workshop first stumbled YOUR 4WD. on this terminal pin removal kit, UXT-10330 The tools are extremely well made, everyone wondered how often it would they function very well and are a real get used. time saver. It wasn’t long before the technicians Drivetech Tools reached for the kit every time pins Australia 1800 463 646 had to be removed from any electrical NZ 0800 333 125 connector and that seems to be www.motospecs.com.au occurring more frequently than ever.

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The Automotive Technician 17

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The Automotive Technician 18 Jaylec’s new tools The fuse CoolDrive has new Jaylec caddy crimping, cutting and stripping tools, Prolec’s Monroe’s ride catalogue Monroe four of which have colour-coded jaws Bussmann Australia has released its most that match the colour-coding of Jaylec’s Fuse- comprehensive ride performance crimp terminal kits. The ratchet crimping Caddy is stocked with fuses to product catalogue containing almost tools include heavy-duty and standard cover the majority of cars, vans, 1,700 vehicle references among almost adjustable units that suit insulated and trucks, SUVs and RVs on the road 300 new applications. It is online as non-insulated terminals and wire sizes and comes in five-tray and ten-tray well as in print. There’s also a Monroe from 0.5 mm² to 6.00 mm². versions. Each fuse tray is organised truck and heavy commercial vehicle www.cooldrive.com.au and labelled by fuse type and that catalogue. includes OEM quality fuses that meet www.monroe.com.au the manufacturer’s electrical circuit protection requirements. 03 9521 6133 [email protected] www.prolecproducts.com

Wheel service gear Burson Auto Parts wheel service equipment range has been its mainstay Interesting for years, regardless of the workshop size or types of vehicles serviced. It has complemented its existing Summit Bags of bags New products and range of gear with Italy’s CEMB equipment which has been around for Seven styles of super tough and highly about 65 years. CEMB wheel balancers versatile tool bags from GearWrench equipment for the are designed to work on the most come in all shapes and sizes and exclusive low profile tyres and premium include tote bags, tool bags and auto industry quality wheel rims. Also added recently bucket-style sling bags. Some include to the wheel service clever features such as business card range are the holders, external Velcro pockets, Italian Giuliano rubber carry grips and internal dividers. www.gearwrench.com products. 1300 287 766 (Australia) www. burson. com.au

Lemförder range grows Ultra brake pads Lemförder products, available through There are now more than 400 part ZF Services Australia, has boosted numbers in the Protex Ultra disc its portofolio with 600 new products brake pad range, thanks to a premium in the steering and chassis range. ceramic friction formulation and the Included are control arms for front latest in positive mould technique. axles in the BMW 3 Series to 6 Series, Protex Ultra’s formulation contains complete control arms for the rear ceramic and copper fibres that axle of the new BMW X4, as well improve its ability to dissipate heat as stabiliser links for the electrically and maintain stable performance over driven BMW i3. The front control arms a wide range of temperatures. The in the Porsche Panamera are also disc pad has steel shim encased in included. a nitrile rubber to reduce pad vibration. www.zf.com/au www.protexparts.com.au

The Automotive Technician 19 MAZTR01413 MAZDA TRIBUTE ‘s a fact 2001 problem solving 6 Cylinders

Customer complaint Fault description The vehicle was towed in with 3 The CAS was removed and the engine light on. inspected for damage. Problem summary 4 It was refitted, back-probed and the signal checked on The owner said it cranked, fired the scope and it was OK. up and then cut out. The ECM light then came on. The CAS 2 pin connectors and housing were inspected The vehicle started once it was and it was suspected that the off the tow truck. problem was in the connector Diagnostic sequence plug end. Fault solution It had started and ran, and did not cut out. The connectors looked crushed Code P0320 – relating to ign/ and possibly had lost their distributor engine speed input tension, making a poor contact. 1 circuit malfunction. Both connectors were re- 1 This vehicle has a crank tensioned and reassembled. sensor. Codes were cleared and the 2 To gain access the driver’s vehicle road tested extensively. wheel and cover were Recommended time removed. Labour time was 3 hours, The fuel and ignition systems taking into account research were checked and connection time, location of parts and points inspected. actual time spent fixing the problem.

4 3

The Automotive Technician 20 NISPA02115 NISSAN PATROL ‘s a fact 2002 problem solving 4 Cylinders

Customer complaint The throttle body and electronic- type EGR valve were also Running poorly with no power checked. down low. Fault description Problem summary 2 The electronic-type EGR valve Confirmed lack of power and it was jammed open. AMM felt like no boost from the turbo. Fault solution Diagnostic sequence It could not be freed up, so a new 1 Visual check was carried out one had to be fitted. and battery connections and charge rate tested. Recommended time Code 96 – Boost pressure. Labour time was 3 hours, taking 2 Voltage output from the air into account research time, 1 mass meter was OK at 1.6 V. location of parts and actual time spent fixing the problem.

HOLAS03215 HOLDEN TS ASTRA ‘s a fact 2003 problem solving 4 Cylinders

Customer complaint Fault description An orange warning light 1 The auto transmission ECU appeared on the dash. There had was faulty. been some strange gear change Sections of the centre dash and problems from time to time. centre console had to come out Problem summary to access and replace the A/T ECU. The unit is located forward The spanner light was on, not the of the centre console, at the ECM light. centre of the lower dash. Diagnostic sequence It is clipped in and secured by a sliding plastic panel. Codes: Fault solution U2104 and U2106 – no communication to Trans ECU New A/T ECU was fitted and re- P1700 – MIL from A/T program carried out. P0700 – A/T control system Recommended time malfunctionin A/T Labour time was 4 hours, taking U2105 – no communication to into account research time, engine ECU location of parts and actual time 1 spent fixing the problem.

One person can’t do that by themselves. You too can join the best automotive reference to our growing TaT’s a Join today Acting as a collective is the only way it’s network in Australasia, where fact database of case studies or going to work. Nothing else has worked technicians just like you share their one request through our clever ‘If you are a technician in the aftermarket, nearly as well as TaT has. It is such a great information for everyone’s benefit. new TaTassist service, you must be you’ve got to work out what the original resource. It’s something you just have to throwing money away. What’s it cost? A$130 NZ$165 design engineers did, how they did it and belong to.‘ Join your mates – then work out how we are going to fix it. Gil Sher, auto technician, Sydney. If you can’t save that with just one there’s a form on page 32

The Automotive Technician 21 CoolDrive portable work light CoolDrive’s new portable Ignite LED work light is a compact 27 watt unit that throws an even 2,450 lumens light. It has brackets for permanent mounting and rear- Big gong for SmartCheck mounted integrated on/ off switch. The light The SmartCheck wireless battery adapts to 9 V to monitor from towing experts Hayman 60 V systems. Reese was named as the most www.cooldrive.com.au innovative new aftermarket product at the recent Australian Automotive Aftermarket Expo. The SmartCheck monitors the health of the battery powering break-away systems on Easy drum handling caravans and large trailers, as required STM Australia has a variety of drum by law in some states. It can monitor up handling equipment to save workers’ to three other batteries on the vehicle backs and meet stringent workplace or trailer at the same time. The display safety standards. Their latest is the unit in the cab wirelessly connects drum truck trolley, which has a heavy to the battery monitor units on each loading capacity of 150 kg and is supported by two 10-inch wheels and battery. Transit www.haymanreese.com.au two smaller 2-inch wheels. Drum lift suspension trolleys and tilting drum trolleys are To complement the included in the extensive range. Ford Transit van, All-Air Suspension 1300 131 531 (Australia) has introduced its Ride-Rite rear [email protected] leaf spring helper kit that they claim www.stm.net.au will help to reduce spring sag, tyre wear and overall maintenance costs. Firestone Ride-Rite airbags are designed to fit between a vehicle’s chassis and the axle or leaf spring to provide levelling control, front-to-rear Turbocharger hoses and side-to-side, when a vehicle is Gates has developed all-in-one packs under load. that include the turbocharger hose 02 9807 7641 and two correctly fitted clamps. Turbo www.allair.com.au hose parts have previously not been readily available to the Australian aftermarket so these packs are believed to be the first aftermarket solution. Up till now, aftermarket workshops either had to lose the replacement business to a dealership, or source the parts at a very high Harrop camshafts premium. Harrop Engineering has introduced www.gatesaustralia.com.au/ six new custom profile camshafts to VDO instrument catalogue turbopacks suit a range of applications, whether Continental’s advanced VDO catalogue auto, manual, N/A or supercharged, contains information and listings on and more are on the way. All Harrop the latest Vision and Cockpit line of camshaft grinds can be used in retrofit instruments, updated CAN Cockpit applications where the LS engine is GEN III, expanded oil and temperature Join TaT Now transplanted into any number of other sender listings, more electronic cruise makes and models. Coinciding with control applications and a much Heading for more than 1,000 case the camshaft launch, Harrop has also expanded technical data section studies of real vehicles with real on senders and switches. There is problems and real fixes. invested in a range of high quality American-manufactured valve-train also extensive coverage of VDO’s Practical, useful and time-saving. components, enabling workshops to hourmeters, trailer weighing systems, Be in it. Join the most progressive equip their engines with anything from alarm and central locking systems, and informative network of a simple camshaft swap to a full blown speed alerts, tyre gauges, electronic automotive technicians and package, incorporating push rods, switch boxes and gauge accessories. mechanics in Australasia. valve springs and timing chains. enquiries-au@continental- corporation.com Subscription forms at www.tat.net.au www.harrop.com.au [email protected] www.vdo.net.au

The Automotive Technician 22 New equipment must be regarded as an investment, not TOP just in the workshop, but in your career and business sustainability. TECH And there are ways to get a return on investment. For example, for a routine car service requiring oil and a filter, a TIP workshop has no issue with charging those items out on the invoice. But the next car in the workshop may require the use of a scan tool or code reader to explore the reasons for warning lights on the dash. So a workshop is well within its A good time to stock up rights to charge a scan tool fee – a return on investment. Most of the trade are now charging fees when complex on essential equipment electronic tools are used for diagnostics, but is this really enough? ore than ever, good quality, up to date With the latest scan tools and general test equipment it is equipment is essential for the modern not just the initial purchase price, but the annual updates automotive workshop. M that all add up. Automotive businesses must learn to pass Whether you’re working on a late model engine management on these costs. By doing so, they are not just getting a return system or the wiring on an older vehicle, electrics and on investment, but generating funds to continue to update electronics need very precise and reliable testing and or purchase essential equipment. diagnostic tools. A scan tool or diagnostic fee Modern test equipment has become very sophisticated and is as easy to justify as the having the right gear has become essential for meeting oil and filter in a service. the customer’s expectations of professional service and The customer has to diagnostics. be told that you cannot So, apart from competing in a rapidly changing market, diagnose an issue in investment in tools may well become a priority, just to survive a late model vehicle in business. without the proper equipment, just as Thanks to the instant tax deduction for investment in trade you can’t service a tools announced in the recent federal budget now is an ideal vehicle without oil time to invest in the latest pieces of workshop equipment. and a filter.

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The Automotive Technician 23 Greenhouse Gas Management Copies of the codes of practice can Regulations 1995, and provide safe and be downloaded from the Australian Top-ups are out correct procedures to handle fluorocarbon Refrigeration Council website. refrigerant, to minimise emissions into the www.arctick.org atmosphere. espite what you might see on sandwich boards outside some Labelling of systems after servicing is also Dbackyard air conditioning repair mandatory. shops, there’s no such thing as ‘topping Whenever the type of refrigerant or up’ of refrigerant in Australia. lubricant is changed, the service person must clearly label the system with: So say the Australian refrigerant handling codes of practice for both stationary and name of the service organisation automotive systems. The presumption is that if a system needs New name edition! and refrigerant handling licence topping up, it must be leaking. Allowing number of the technician conducting ENGINEthe service MANAGEMENT R134a to escape into the air is a federal & FUEL SYSTEMS offence, so it follows that ‘topping up’ is date of the air conditioner service verboten. CATALOGUE The broadest date of range the last sourced filter from change All ARCTick licence holders must follow world typeleading of manufacturers. refrigerant in the system the work processes outlined in the codes • Over 40 product groups • Over 5,000 individual parts of practice. • Easy search type tabs of oil in the system • Covers most popular and late model applications These guidelines are underpinned by • Includes type comprehensive of dye, Euro andif any Korean added. applications the Ozone Protection and Synthetic Order your copy today!

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The Automotive Technician 24 ZF ups the ante on rear axle steering

ear axle steering has been on the engineering The steering angle produced by the AKC system on the rear agenda for some time, with the technology wheel is relatively small, at up to around three degrees, which improving driving safety and dynamics. is enough to make a substantial difference to the overall feeling R of the car. Previous shortfalls such as expense, complication and fuel inefficiency have been overcome by ZF’s introduction of active Because AKC operates without any mechanical steering kinematics control (AKC) that adjusts the toe angle on the rear linkages and functions purely by wire, the system can be wheels. integrated into the active control system of a wide variety of cars. This translates to optimum vehicle handling, with a focus on stability under braking, and precise steering feedback. Among other attributes, AKC reduces the turning circle by up to 10 per cent, thus making passenger cars easier to At the heart of the active system is a length-adjustable toe manoeuvre. At speeds above 60 km/h, the system steers the link, which is moved via electromechanical actuators while the rear wheels in the same direction as the front wheels, thus car is in motion, with the system commanded by integrated improving directional stability and driving dynamics. control software. www.zf.com/au

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The Automotive Technician 25 may be on your laptop screen, will have a calibrated voltage swing between zero and two volts, and the waveform will be Why would I buy oscillating, or changing its position one thousand times in one second. an oscilloscope? Take some play time It is strongly recommended that you spend some time familiarising yourself with the Part 3 vertical and horizontal axis controls. The by Sam Nazarian and Jack Stepanian vertical will change the voltage scale and the horizontal will change the time scale. efore we begin, here’s a question The waveform can be stretched vertically for you, ‘Would it ever be or horizontally at will. There are no right or Bpossible to learn how to swim by wrong settings. It simply depends on what correspondence?’ the focus is on. You will see the answer many times in this By the way, there is also another setting article. that either enables the probes to be AC or DC coupled. For the time being, leave it in Deciding to buy a digital storage the DC setting. oscilloscope (DSO) has little to do with whether you favour the DSO concept, Give it a try – you have nothing to lose. but more to do with your commitment to If anything, you will be charmed by the 1 purchase one. Let me explain – if you accuracy with which the waveform holds have already made the resolution and its shape regardless how it is stretched. purchased a DSO, regardless of make Indeed, there are no other scales that will or model, you have conquered the most ever be used as much as these two. difficult aspect of mastering the use of an Getting started with DSO oscilloscope. Remember, anything and everything that Not only will the sky be your limit, but can be measured as a voltage with a DMM taking on challenging problematic cars will 2 can be measured with a DSO, with the in future be based on systems, facts and added benefit of a waveform. Use the DSO waveforms. Simply put, DSOs show actual instead of the DMM at every opportunity. signal pattern whereas the same signals measured with a digital multimeter (DMM) Frequency of use will build confidence. will show only the average voltage, which And regardless of what is being measured in today’s technologically advanced cars is make sure to stretch and squeeze both not much use. axes (X and Y) so you can either home With this article we will look at the big in onto the waveform or obtain an overall picture of diagnostics and the use of the view of whatever you happen to be DSO. measuring. Those who have followed my advice in 3 For now, take a moment to step back and earlier articles and raced out to buy one look at the overall picture of the diagnostic and then piggy-backed it to a laptop and process. downloaded the software will have found As you know, most automotive controlling the icon on the desktop and double clicked devices are electromechanical. That is, it it. takes electricity to activate the device. In an instant, the laptop will have Imagine an AH Astra diesel in the transformed itself into the most powerful workshop with a symptom of excessive duo. black smoke and hard-to-start condition. At this stage, it is time to explore the Experience would put the exhaust gas function of vertical and horizontal scales – 4 recirculating (EGR) valve on top of the the X and Y axis of the display. suspect list (pic 3). And since the valve is This can easily be achieved by connecting electromechanical you not only reach for one of the provided cables with its BNC the scan tool but now also the DSO. connector to the DSO input CH 1 (pic 1) You place the DSO’s alligator clip on the along with its active probe connected to block and the active probe onto one of the the DSO’s calibrating terminal and the terminals on the EGR connector and begin alligator clip to the DSO’s ground (pic 2). to measure waveforms while you actuate Up comes the marvel of a calibrating 5 the EGR control valve with the scan tool square wave. (pic 4). The square wave will, depending on the Now you not only see the EGR type of DSO you bought, be calibrated mechanically move but you also see the to supply a signal of, say, 2 V peak to waveform change shape in harmony with peak (PP) at 1 kHz (one kilohertz is one the mechanical movement (pic 5). thousand cycles per second). As you actuate the EGR, the waveform This means that the voltage displayed will respond proportionally to the degree of as a waveform, however small or large it 6 actuation (pic 6).

The Automotive Technician 26 Again, by stretching and squeezing both axes (X and Y) you can marvel at the precision of the changing waveform in harmony with the scan tool’s commands. Merging DMM knowledge with DSO It is important and fundamental to use existing knowledge as a peg and expand 13 your horizon during the diagnostic process to encompass the use of the DSO. 7 For example, a VZ Commodore with a communication issue (pic 7), would traditionally have you reaching for scan tool and attempting to communicate with each and every control module (pic 8). But, to your disappointment, all fail to 14 communicate. So you decide to check the CAN (controller area network) Bus loop resistance at DLC (diagnostic link connector) pin 6 and pin 14 (pic 9) and measure the resistance while 8 the system is in sleep mode (pic 10). To your disappointment, it is about 62 ohms which means the wiring is OK. You now decide to measure the voltage with the 15 DMM (pic 11) and it measures about 2.5 V but unfortunately you know too well that DMMs only display the average of a fast moving square wave and not the true value – not so useful. But connect the DSO’s alligator clip to the chassis earth and the active probe 9 to either of the pins. Keep altering the setting of the X and Y scales and observe 16 the square wave. Don’t be too concerned about waveform interpretation, more of that later. With your next customer, why don’t you do away with the DMM and the scan tool and take the plunge with only the DSO. Here’s another test. The vehicle is a Nissan Patrol and the speedometer is inoperative (pic 12). You quickly carry out 10 a mechanical check of the sensor and it’s OK (pic 13). You then investigate the circuit diagram and identify the terminal of the speedo signal on the binnacle (pic 14). The DSO is then connected to the terminal 17 (pic 15) and the sensor is physically rotated by hand (pic 16). And presto, there is a sine wave (or some kind of a waveform) that varies in harmony with the rotation of the sensor. 11 How simple is that? By the way, measuring waveforms is not limited to problematic cars. If ever you need to measure any waveform, you simply back probe the terminal with a 18 pin and connect the DSO’s alligator clip to an earth (block) and the active probe onto the pin as illustrated by the following examples: Citroën ECM connector back probed with investigative pins connector (pic 17), then a Ford throttle position sensor (pic 18) and finally a Ford airflow meter (pic 19). So, dive in with your new DSO and learn to swim. I guarantee you will enjoy it. 12 19

The Automotive Technician 27 Letter Telematics will from freeze out the America aftermarket – unless by Julian Hentze you stop them

ith the millions spent on security these days, I I know that Australia is making some headway on the right to continue to be blown away by the amazing lack of repair front, incorporating the availability of dealership vehicle W foresight by some big companies. data for the aftermarket repairers. Take the story recently where a guy managed to hack into an Over here, the fight is about to begin in the next phase – access aircraft’s controls by prying open the entertainment system box to the telematics. This is the system that reports all of a vehicle’s under his seat, connecting to it and gaining access to flight data, including trouble codes, direct to the manufacturer. systems. The information is then fed to the dealership network that is The same airline was down for a day because all their iPads obviously in a prime position to contact the customer direct and failed and they couldn’t update itineraries or flight schedules. It take over the service or repair of the vehicle, effectively keeping makes you wonder. the aftermarket out of the loop, regardless of the fact that the customer may wish the repair to be done by their own chosen Same can be said for the automotive industry. One major car aftermarket workshop. company now offers built-in wi-fi in some of their models. That reminded me of the hackers’ convention when they gained So my advice to all in Australia is to get involved and do control of a braking system in a vehicle through the OBDII. They whatever you can to support those who are fighting to save your also discovered that the passwords on some entertainment future in the aftermarket. systems through Bluetooth was ‘0000’. Is this asking for trouble? I’m not suggesting you march with banners down Pitt Street, just Despite the vehicle manufacturers knowing there is an issue with contact the organisations representing the aftermarket and offer security with their systems, these are the same systems they are your support, or sign petitions, write letters to your members of using to try to freeze out the aftermarket. parliament – whatever it needs.

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The Automotive Technician 28 Street Cred with Hayley Windsor It’s goodbye

eginning with the first issue of this magazine back in February 2008 Hayley Windsor has regaled us with her quirky view of life at the wheel, through the eyes of a self-confessed ignoramus when it comes to motor cars. She fessed up in her first column thus, ‘To us mere Bmortals, lifting the bonnet and checking out the engine compartment is the ultimate exercise in futility. In fact, I’m not sure that there’s an engine under there any more.’ Hayley didn’t just represent female drivers, but took a sometimes critical look at cars, their technology and their failings from a consumer’s perspective. But this magazine now sadly announces Hayley’s departure from these pages. After travelling the world, crewing on yachts, teaching in Scotland and interviewing industrial heavies in all corners of the globe, Hayley has settled into a new job and a new life in Sydney, and feels that her TaT days, while enjoyable, must come to an end. So on behalf of our readers and the rest of the TaT team, ‘Goodbye Hayley, and best of luck in your new role. We’ll miss you.’

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The Automotive Technician 29 TaT trainers pack them in Geoff Mutton your trade specialist!

eff Smit and Geoff Mutton received rave reviews for their seminar presentations at the Australian Automotive Jeff SmitJeff Smit JAftermarket Expo in Melbourne in April. Geoff Mutton, TaT Biz head trainer, earned the distinction of having the highest attendance rate of delegates who had pre- booked – 226 people. Jeff Smit’s presentation attracted the highest audience for a We stock parts. technical presentation and second highest audience of the whole seminar program – 321 people. The Expo attracted more than 10,000 trade visitors across three Both were so popular that Expo executives indicated they would days, a 35 per cent increase on the previous Expo in Sydney in be automatically included on the seminar program for 2017, 2013. again in Melbourne. LOTS of parts. Everyone rated the seminar program as the game changer this Geoff Mutton’s seminar presentation covered staff productivity, year, with more than 2,200 delegates rolling up for the 14 seminar with good advice on understanding critical numbers that should sessions. be monitored every week in a workshop. In fact, Burson keep more parts in stock than any other This record attendance was seen by the TaT team as evidence Jeff Smit covered modern diagnostic techniques, using actual that many technicians working in the aftermarket now realise the automotive chain, which means more time working and case studies to demonstrate the value of his unique approach to need to keep up to date with the latest technology and business handling problem vehicles. strategies in order to run profitable workshops. less time waiting.

passion for training, he delivers Jeff to star in informative training sessions. Jeff And with an extensive store network comprising of 400 Smit AutoPartners ‘The overwhelming feedback delivery vehicles and the very best brands – you can rest from attendees is that Jeff is assured you are talking to the best people in the game for new program always the show highlight.’ everything automotive. aT director and head AutoPartners has held more trainer Jeff Smit will than 170 training nights across take centre stage at Australia since 2006, attracting Tthe AutoPartners training a combined audience of more nights for the rest of this than 8,000. year. In 2014 AutoPartners As AutoPartners managing implemented a plan to team up director Kevin Taylor said, with TAFE campuses all over ‘Jeff has been instrumental in Australia and the results have The AutoPartners program for the rest of 2015: making AutoPartners training been outstanding. nights such a success. Jeff will present a practical Tue 23 June – Gold Coast QLD Tue 1 Sept – Adelaide SA and topical training session ‘With his practical know-how Wed 24 June – Sunshine Coast QLD Wed 2 Sept – Dandenong VIC as owner and operator of that explores the process of his own workshops, his vast diagnosing problems that Tue 28 July – Townsville QLD Thur 3 Sept – Warragul VIC educational background, are commonly faced by most Wed 29 July – Cairns QLD Tue 15 Sept – Albury NSW business expertise and workshops on a regular basis. Wed 5 Aug – West Sydney NSW Wed 16 Sept – Shepparton VIC AutoPartners training nights are supported by: Mon 17 Aug – Bunbury WA Tue 13 Oct – Wollingbar NSW Tue 18 Aug – Carlisle WA Wed 14 Oct – Tamworth NSW Wed 19 Aug – Osborne Park WA WWW.BURSON.COM.AU

Dates and locations are subject to change. Check the AutoPartners website and book early. www.autopartners.com.au 1300 650 048 (Australia) PH 1300 BURSON (1300 28 77 66) www.burson.com.au The Automotive Technician 30

007253_BURSON_AUTOPARTSPRESSAD_FINAL.indd 1 20/05/2015 3:39 pm your trade specialist!

We stock parts. LOTS of parts.

In fact, Burson keep more parts in stock than any other automotive chain, which means more time working and less time waiting.

And with an extensive store network comprising of 400 delivery vehicles and the very best brands – you can rest assured you are talking to the best people in the game for everything automotive.

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PH 1300 BURSON (1300 28 77 66) www.burson.com.au The Automotive Technician 31

007253_BURSON_AUTOPARTSPRESSAD_FINAL.indd 1 20/05/2015 3:39 pm YES! Please sign me up for my magazine subscription and access to your technical solutions!

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The Automotive Technician 32 Welcome to the TaT auto business improvement project Turn customers Training for with Geoff Mutton better business into raving fans

ere’s an incredibly When was the last time you For many workshops, have sent us referrals in the easy way to double talked about a restaurant when the lifetime value of their past. We really appreciate that, your business the food was just satisfactory? customers amounts to many and I would like to reward you overnight. Never? thousands of dollars. What for doing this for us.’ Or,‘Can would you be willing to give I show you how you can get Just ask every one of your People expect satisfaction H away in return for a customer your next service for free?’ existing customers to refer one but they only talk about it worth $5,000? new customer to you. when they get more than they The presentation of your expected. If you want people Not every customer needs voucher or card is very OK, it’s not going to happen, to talk about your business to be cajoled into handing important. If it looks cheap it but the fact is that if you you are going to have to out your referrals. Some are will probably just go straight believe the majority of your provide exceptional service. happy to do it, because many in the bin. Get it professionally existing designed and customers are printed to ensure it happy customers, is consistent with you already have Refer-a-friend your branding. all the tools at your disposal to To get the most rapidly increase out of your referral your customer program you will base. It just $30 need to measure needs a little its effectiveness. creativity on your voucher Try different part, but allow incentives, different me to get you This voucher entitles the bearer to a $30 discount off their next service or repair bill at TaT Service Centre. presentation styles started with some Issued by ______to friends, family and associates wanting outstanding technical and different service at the right price. fundamentals of Valid for 3 months from: / / (this cannot be redeemed for cash or used in conjunction with any other offer) vouchers until you what we call a TaT Service Centre, 72 Holtermann Street, Crows Nest NSW 2065 (02) 9439 6772 find the combination referral program. that works best for your workshop. If you adopted Keep a record so conventional marketing to people get great satisfaction Taking this one step further, that you can thank and reward rapidly build your customer out of telling friends about you are asking your customers those people who are sending base, you would have to spend this awesome business not only to talk about your you referrals. We know from many thousands of dollars. they have found. However, workshop, but to actively experience that if someone is others will need some form So why, when referrals cost recommend the workshop to sent a thank-you letter/phone of encouragement. If they still very little, do the majority of others. For this to happen your call/SMS when they have think, ‘What’s in it for me?’ workshops have nothing in customers have to become referred a new customer to your program will fail. place that actually encourages raving fans who are proud and you, they will be much more and rewards customers to confident enough to refer you The incentive simply has to be likely to do more referrals. send referrals? to their friends. so good that it doesn’t cross They actually get enormous A referral program introduces This rarely happens in reality their mind to ask, ‘What’s in it pleasure out of knowing that new customers to your in most workshops. So before for me?’ a friend has taken their advice about where to take their car workshop by encouraging you even begin to think How you present your offer will for repair. your existing customers to about implementing a referral have a big impact on whether promote your business for you. program, you need to ask it succeeds. The last thing your Sometimes a simple ‘thank Essentially your customers do yourself ‘are we just satisfying customer wants at 5 o’clock you’ is all it takes. your advertising for you. our customers?’ or ‘are they when he’s picking up his car walking away as raving fans?’ But as I said earlier, there are to go home, is a speech from TaT Biz is the business some fundamentals to be You need to adopt what you about how you would like training arm of TaT. we might call a soft bribe some referrals. Stapling an considered before you launch Geoff Mutton is a director designed to encourage people offer to the back of an invoice into any referral program. of TaT Biz and specialises to take the action you want. also won’t work. You need to The most important in business coaching for The last thing you want to do plan out and document how prerequisite of a referral automotive workshops. is force the action because you will present your offer and program is that your workshop that will never work. train your staff so they too To find out about his must provide exceptional know how to do it. programs to help your service. Remember that volunteers are business profitability phone the best people to carry out A great way to get your Just satisfying your customer 0438 891 225 or email any job – because they care. customers interested is to ask is not good enough. [email protected]. And they want to help others. them a question: ‘I know you

The Automotive Technician 33 1991 Mitsubishi Lancer CB

his vehicle, with a ratio (AFR) meter, into the 4G15 engine and only exhaust tail pipe and routed 58,482 km on the the cable and controller into Tclock, just stopped while the car, so the car could be on the road, and with the driven and the air fuel ratio engine cranking, would not and lamda monitored while restart. driving. It was towed to the owner’s Because of my suspicions home, where it started and about the fuel pump, I had not ran. yet connected the fuel system analyser (pressure and flow The car’s history is important – gauge) because I wanted to considering its age, it has catch the fault in the act. been used an average of Jason Smith 700 km a year since new. Hooking up the fuel system analyser could have made the I was able to drive the car to No fuel like an old fuel car undrivable. I needed to be the workshop, after quizzing able to drive the car to bring the owner about the nature out the fault. of this apparently intermittent fault. The conversation left On a good road test up a few me with a faulty fuel pump hills the car did fault. It really feeling. struggled up hills almost to a stop and went very lean on Basic checks including lights, the AFR meter (pic 3). battery, charge rate and many visual and wiring checks Back in the workshop, the fuel revealed nothing and there system analyser showed a were no fault codes either. pressure of 270 kPa and the flow was 0.5 litres per minute I scoped the fuel pump by which was too low. The flow lifting the back seat to access rate should be 2.0 to 2.5 litres the fuel pump wiring (pic 1) per minute. and the pattern looked OK (pic 2) as did the fuel pump The fuel pump was scoped voltage and earths. again and the pattern was quite different to the first Because the problem was reading (pic 4). intermittent, I hooked up some test equipment, in 1 Fuel pump voltage and earths particular a portable air fuel were OK which confirmed a faulty fuel pump. 2 When the fuel tank and fuel pump were removed, the fuel was very dirty and stale and had an unusual smell. The tank was thoroughly cleaned and a new fuel pump fitted. The fuel pressure was up to spec and the flow was reading 2.5 litres per minute. 3 The new fuel pump was also scoped and found to be OK. Many road tests confirmed the fix.

4 The job took about 4.5 hours including long road tests.

A fuel note: The owner of this car usually tops up the fuel tank when only a small amount of fuel has been used, hence some of the fuel might have been years old. Not using a vehicle much, as in this case, can result in stale and poor quality fuel.

The Automotive Technician 34 Australian AUTO aftermarket EXPO Stand Reviews 2015 Century Batteries Century Yuasa is Australia’s oldest and most recognised battery manufacturer and supplier, with a proud history of producing batteries in Australia since 1928. Our portfolio includes some of the most recognised battery brands and technically advanced products available in the market place. We are committed to continuous new product development and invest significantly in local manufacturing to ensure we set new standards in product performance. Our core strength and competitive advantage lies in delivering exceptional products supported with an industry leading service network. Century Yuasa Batteries Pty Ltd Phone: 1300 362 287 Visit: www.centurybatteries.com.au

DANA Australia Powered by a family of globally recognised and trusted brands, Dana delivers a broad range of aftermarket solutions for passenger, commercial and off-highway vehicles. As customer needs change and new markets emerge, Dana has the resources to deliver technical innovation, high quality engineering and manufacturing both globally and locally.

Dana Australia Pty Ltd 39 - 45 Wedgewood Rd Hallam Vic 3803 Phone: 03 9213 5555 Visit: www.dana.com.au DAYCO Dayco Australia was honoured to receive the Best Stand Award (over 36sqm) of the 2015 AAA Expo. The stand displayed all component sectors of Dayco’s vast and unrivalled aftermarket product range. Visit our website for access to our premium quality engine belts, thermal management and front end accessory drive products.

Dayco Australia Pty Ltd Visit: www.dayco.com.au ETP - ENGINE & TRANSMISSION PARTS ETP has been suppling the Automotive Trade for over 30 years. We specialise in both New and Used Engine Parts. We stock a huge range of Used Engine Parts - Suitable of Reco. ETP are the New Cylinder Head Specialists - Now offering Head Kits. Including: Head, VRS, Valves, Bolts (where applicable).

Engine & Transmission Parts Pty Ltd 72 Killara Road Campbellfield Vic 3061 Phone: 03 9357 0854 Email: [email protected] Visit: www.etponline.com.au

The Automotive Technician 35 Australian AUTO aftermarket EXPO Stand Reviews 2015 EXEDY EXEDY was a knockout at the 2015 Australian Automotive Aftermarket Expo with an impressive looking stand and engaging visitor activities. EXEDY featured some of its bestselling clutch kits including the much anticipated “Devil Clutch”. Also on display was the EXEDY/Hollinger Engineering Toyota 86 featuring the top performing Hyper VF clutch.

EXEDY Australia Phone: 1300 366 592 Visit: www.exedy.com.au logicar Logicar recorded its most successful trade show ever at the recent AAAA event. Encouraging crowds and strong interest allowed Logicar to showcase the latest in diagnostics from AutoLand and AutoLogic. Central in our display a fully optioned Rotary hoist created a great amount of interest as did the range of Bosch and Heshbon tyre servicing equipment.

Logicar Australia™ 147 Rooks Road Vermont VIC 3133 Phone: 1300 334 334 Visit: www.logicar.com.au Email: [email protected] LUCAS OIL Lucas Oil Products founded 25 years ago by Forrest Lucas - a truck driver who saw the need for better lubricants and additives to improve the efficiency of his truck fleet. The result is an ever increasing range of automotive, racing, leisure and commercial lubrication products including high performance oil and fuel additives and supplements, the super coolant range, and the Slick Mist car care products. Lucas Oil Products of Australia Unit 2 / 5-7 Meakin Road Meadowbrook Qld 4131 Phone: 07 3299 6320 Email: [email protected] Visit: www.lucasoil.com.au optibelt Optibelt displayed their range of V-Belts, Ribbed and timing belts, as well as timing belt kits and automotive tools at the AAAE. Customers were impressed with the range of 11A and 13A belts that have been manufactured to Optibelts Truckpower M=S specifications, eliminating the need for matched pairs and also offers 30% longer life than a standard V-Belt.

Optibelt Australia Pty Ltd 114-118 Rodeo Drive Dandenong Vic 3175 Phone: 03 8791 2700 Email: [email protected] Visit: www.optibelt.com.au

The Automotive Technician 36 Australian AUTO aftermarket EXPO Stand Reviews 2015 Australian AUTO aftermarket EXPO Stand Reviews 2015

Winner of AAAA 2015 Award For Most Innovative Packaging EXEDY PROLEC Bussmann Fuse-Caddy. EXEDY was a knockout at the 2015 Australian Automotive Prolec displayed all of our latest products including the Micro2, Micro3 fuses, battery fuses, high Aftermarket Expo with an impressive looking stand and amperage circuit breakers, battery terminals, engaging visitor activities. ISO280 relays, PDM Kits and our Fuse-Caddy’s. EXEDY featured some of its bestselling clutch kits including The exhibition was very successful with Prolec the much anticipated “Devil Clutch”. Also on display was the winning an award for most innovative new New Products - Fuses, Circuit packaging as well as being a finalist for most Breakers, Relays & PDM Kits. EXEDY/Hollinger Engineering Toyota 86 featuring the top Finalist of AAAA 2015 Award For performing Hyper VF clutch. innovative trade catalogue. Most Innovative Trade Catalogue. EXEDY Australia

Phone: 1300 366 592 Products available from your local distributor. Email: [email protected] Visit: www.exedy.com.au Visit: www.prolecproducts.com.au logicar FILTERS Logicar recorded its most successful trade show ever at the RYCO recent AAAA event. Encouraging crowds and strong interest “Ryco has you covered” was the overarching theme allowed Logicar to showcase the latest in diagnostics from demonstrating the support the brand offers. This element was AutoLand and AutoLogic. Central in our display a fully optioned reinforced by the wide range of filter segments on display Rotary hoist created a great amount of interest as did the range including filters specifically for 4WD, Heavy Duty, Motorcycle, of Bosch and Heshbon tyre servicing equipment. Platinum high efficiency filters, Cabin Air, In-Tank and the new Logicar Australia™ In-Tank filter removal tool. 147 Rooks Road Vermont VIC 3133 GUD Automotive Phone: 1300 334 334 Customer Service Visit: www.logicar.com.au Phone: 1800 804 541 Email: [email protected] Visit: www.rycofilters.com.au LUCAS OIL TERRAIN TAMER Lucas Oil Products founded 25 years ago by Forrest Lucas - a Terrain Tamer’s stand featured items from their extensive 4WD parts truck driver who saw the need for better lubricants and additives catalogue, including the Pro Shocks and Smart Coils that make to improve the efficiency of his truck fleet. The result is an ever up their new premium suspension range, as well as radiators, increasing range of automotive, racing, leisure and commercial alternators, starter motors, modified gears and shafts and Harrop/ lubrication products including high performance oil and fuel Eaton ELockers. Terrain Tamer also released its new range of additives and supplements, the super coolant range, and the Common Rail Injector Kits complete with all required genuine Slick Mist car care products. Injectors, Pipes, Gaskets, Grommets and Seals. Terrain Tamer 4WD Parts Lucas Oil Products of Australia Brent Hutchinson (Marketing Manager) Unit 2 / 5-7 Meakin Road Meadowbrook Qld 4131 245 Sunshine Road Tottenham Victoria 3012 Phone: 07 3299 6320 Phone: 03 9325 9700 Email: [email protected] Email: [email protected] Visit: www.lucasoil.com.au Visit: terraintamer.com optibelt TRICO Optibelt displayed their range of V-Belts, Ribbed and timing Featuring Trico Products Force beam blade technology with belts, as well as timing belt kits and automotive tools at the exceptional 98% vehicle coverage from 12 SKUs, we’ve got your AAAE. Customers were impressed with the range of 11A and wiper needs covered. 13A belts that have been manufactured to Optibelts Truckpower Contact Trico Products for information on the complete wiper M=S specifications, eliminating the need for matched pairs and range and details on our premium brands - Sta-Bil, 303 Products, also offers 30% longer life than a standard V-Belt. NuFinish, Heet Diesel & AlumAseal.

Optibelt Australia Pty Ltd Trico Products 114-118 Rodeo Drive Dandenong Vic 3175 Contact details: Daniel Harper Phone: 03 8791 2700 Phone: 03 3271 3288 Email: [email protected] Email: [email protected] Visit: www.optibelt.com.au Visit: www.tricoproducts.com.au

The Automotive Technician 37 Clutch release system – This magazine is just the to grease or not to grease? tip of the iceberg! n a well-functioning Plastic sliding sleeves have clutch system, it is already been coated with a Iimperative to have the thin lubricating film during smallest possible amount manufacture and must not of friction between the be greased. release bearing and the Getting this wrong could guide sleeve. cause costly come-backs. If the sliding contact It is important to accurately surfaces of the release follow vehicle manufacturer bearing and the guide specifications. sleeve are metal, they +61 2 8977 1043 definitely must be greased.

www.tat.net.au This is where you find the database of repair solutions, stories from all TaT issues, training programs and much more. This is where you reap the real benefits of your subscription to TaT.

The Automotive Technician 38 PRIZE BONANZA

GET YOUR SHARE OF OVER $150,000 WORTH OF PRIZES! HOW TO ENTER:

• Entry is automatic for customers • Not currently trading with who satisfy minimum targets Century Yuasa Batteries? during the competition. Call 1300 362 287 to set • The greater your purchases, up an account and enter the the more entries you receive. competition. COMPETITION STARTS 1ST APRIL • See overleaf for details. AND FINISHES 31ST JULY 2015.

For more information contact your Century Batteries specialist on 1300 362 287 or visit www.centurybatteries.com.au

Terms & Conditions: • Participation in the Century Batteries $150,000 Prize Bonanza promotion is open to resellers who satisfy the minimum purchase targets for qualifying products as established by the promoter, Century Yuasa Batteries Pty Ltd. • To enter the prize draw Century Yuasa resellers must increase their unit purchases of Century or Yuasa branded qualifying batteries (any combination) by a minimum of 3% or 15 units (whichever is the largest number) during the promotion period, compared with the same period 2014. • Satisfaction of this target will entitle the participant to one entry into the prize draw. For each additional whole percentage point increase in unit purchases over and above the minimum target, participants will receive one further entry into the draw. • 1 bonus loyalty entry will be awarded to resellers for each year they have held an account with Century Yuasa Batteries up to a maximum of 5 bonus entries. E.g. if participants have held an account since March 3rd 2011 they will be awarded 5 bonus entries. • New trading accounts established during the promotion period are eligible for participation subject to targets established at the sole discretion of the CYB representative. • Century PS, Yuasa NP, Yuasa Powersports, GS Yuasa, Enersun, Forklift and Intelepower batteries are excluded from this promotion. • The promotion commences 1st April 2015 and finishes 31st July 2015 5.00pm AEST. • Directors, employees and their immediate families are not eligible to enter. • Winners for each prize pool and prizes will be drawn randomly Wednesday 19th August 2015 at 11am at Century Yuasa Batteries, 17 Shale Place, Eastern Creek NSW 2766. Winners’ details will be published in the Public Notices section of the Australian Newspaper on Saturday 29th August 2015. The winner will be notified by phone within 48 hours of the draw with written confirmation to follow. If the winner cannot be contacted within 3 months, a redraw will take place. The redraw will take place at 11am on the 18th November 2015 at Century Yuasa Batteries, 17 Shale Place, Eastern Creek NSW 2766 and the winner notified by phone within 48 hours of the draw with written confirmation to follow. Details of the redraw winner will be published in the public notices section of the Australian Newspaper on 21st November 2014. • There are a total of 13 prize pools available. Five prize pools for Independent customers (1x NSW & ACT combined, 1x VIC & TAS combined, 1x QLD, 1x SA & NT combined, 1x WA) plus 8 prize pools for National Account customers, as categorised by Century Yuasa Batteries Pty Ltd. Each prize pool has 9 prizes available to be won. • Prizes will be allocated according to the sequence in which they are drawn e.g. first winner receives prize 1, 2nd winner receives prize 2 and so forth. See prize details below. • Each prize pool consists of 9 prizes with a total value of $12,000 as follows. 1st Prize = 5 night holiday for 2 people at the Warwick Fiji Coral Coast, Fiji, in a Deluxe double room, breakfast, dinner & lunch daily, return economy flights from your nearest Australian capital city and return airport transfers in Fiji. Winners of the prize must hold a passport valid for travel to Fiji at the time the prize is taken. Travel insurance is passengers’ own responsibility. Block out dates of 22nd December 2015 – 1st January 2016 apply. Prize must be taken by March 31st 2016. Passengers must be a minimum of 18 years of age at time of booking and be eligible for international travel. Winner’s names must be confirmed with the promoter at least 3 months prior to intended departure date. Total value of Prize is $4,900. 2nd Prize = Sony 60 inch HD LED LCD Smart TV valued at $1,899. 3rd Prize = HP Envy x2 detachable 500GB 2 in 1 PC Laptop & detachable tablet screen valued at $1,299. 4th Prize = Sidchrome 159 piece Metric/AF Tool Kit values at $999. 5th Prize = Samsung Galaxy S5 Charcoal Black 16GB unlocked mobile phone with 4G connectivity valued at $799. 6th Prize = Webber Family Q gas BBQ valued at $699. 7th Prize = GoPro Hero 4 silver with built in touch display valued at $550. 8th Prize = Samsung Galaxy Tab 4 10.1inch 16 GB tablet valued at $499. Prize 9 = Samsung Gear Neo 2 black Smart Watch valued at $299. • Prize values based on manufacturers recommended retail price as at February 2015. If quoted prize is not available at time of prize draw, Century Yuasa reserves the right to supply an alternative product of equal or greater value and specification, subject to any written directions from a regulatory authority. • Total value of 13 prize pools $156,000. Total value of prizes that can be won in Victoria, South Australia or ACT is $108,000. • Prizes are not redeemable for cash. • The promoter

is Century Yuasa Batteries Pty Ltd, ABN66009685232, 37-65 Cobalt Street, Carole Park, QLD 4300. VIC Permit No. 15/403, NSW LTPS/15/01432, ACT TP15/04939, SA T15/307. CB123-1617c

The Automotive Technician 39 The Automotive Technician 40