ANNUAL REPORT 2014-2015

OUR VISION A community where every child is a gift to be valued, nurtured, and kept safe. OUR MISSION The Children’s Aid Society of Hamilton, in partnership with families and our community, is committed to the safety, protection, and well-being of children and the strengthening of families, while valuing diversity and promoting equity.

Produced by the Communications & Development Unit of The Children’s Aid Society of Hamilton

Editor: Stacey Birett

Creative design by Sims Advertising

LETTER TO THE COMMUNITY

The Children’s Aid Society (CAS) of Hamilton has been In addition to providing insight to the community, PIs serving the children, youth and families in the Hamilton demonstrate the effective and fiscally responsible use of community for 120 years. available public funds, and are just one additional measure of accountability and transparency by CASs in our ongoing Throughout that time there have been numerous work to achieve positive outcomes for children and youth. challenges and obstacles but the agency has always remained diligently committed to protecting children, The agency has also continued to execute its own working with families to address concerns and ultimately accountability measures and is pleased with the consistent ensuring that every child is given the opportunity to reach positive scores obtained from undertakings such as his or her full potential in a safe and nurturing environment. the Client Satisfaction Review and internal Service Department Audits. During the last fiscal year, the Society has undertaken a great deal of work to strengthen community partnerships, While the Society will continue to implement develop modified programming and maximize the accountability and transparency measures for stakeholders, as always, our primary focus remains on resources available to continue to provide optimum obtaining positive outcomes for youth and providing services to children and families in the Hamilton services to assist all children and youth involved with community. the Society to reach their full potential. As part of these efforts, the agency has been actively Great emphasis continues to be placed on encouraging involved in working with children’s aid societies across academic success. Not only have we provided support in the province to develop a more global approach to the form of tutors and mentorship but the agency strives child welfare. Work is underway in developing and to provide our youth with financial support as well. More implementing the Child Protection Information Network and more youth are not only graduating from high school, (CPIN) as a means of securely sharing information but are continuing their education at post-secondary among CASs to improve practice. institutions. We are grateful for the tremendous support the Society continues to receive from community members Province-wide work has also been focused on and organizations, as well as the Grape Expectations Gala, implementing enhanced accountability measures for in support of bursary opportunities for Crown Wards. stakeholders and the community over the past year. Most recently, the Ministry launched its Performance Indicator Just as pleasing as the growing trend of youth pursuing (PI) website highlighting the first year aggregate report post-secondary education, is the ever increasing number of from Ontario’s children’s aid societies. Perhaps one of youth opting to stay involved with the Society after turning the most important aspects of the Performance Indicator 18 and technically aging out of care. It speaks volumes to release is public awareness. It is important that our the work being undertaken by staff and the support being communities understand the complex work undertaken in provided by the Society. We currently have well over a the child welfare field as staff work to address the safety, hundred youth who chose to maintain their affiliation with permanency and well-being of children and youth. the agency after their 18th birthday.

Continued on page 2

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Letter To The Community from page 1

Not only are Crown Wards As the new fiscal year unfolds and we have the opportunity maintaining their relationship to look back at the challenges and successes the Society with the Society and their child faced, what particularly stands out is our agency’s protection workers, many are actively commitment. advocating for other youth in care by participating on the agency’s We remain committed to the stakeholders. We remain Youth Advisory Committee and committed to our volunteers and foster families. We remain the like-minded provincial advisory committed to the children and families we serve. It is this group. These committees provide a commitment that will continue to see our agency flourish in voice to youth in care, an opportunity the work we do to ensure the best outcomes for children to provide valuable feedback to and youth. We extend thanks to all of our stakeholders for children’s aid societies and the your support and dedication to the Society. Together we opportunity for camaraderie. will continue to positively impact our community.

As always, the agency continued to develop and expand on partnerships Sincerely, with community experts to meet

the changing and diverse needs of children and families over the last year. The Society has maintained, developed, and strengthened relationships with professionals Dominic Verticchio, Executive Director offering service to compliment the Society’s work in areas such as domestic violence, resiliency, early childhood health, child behaviors and addictions. The professional in-house support, education and availability have been instrumental for families in addressing agency concerns and improving family strengths and skills. Marg Bowman, President

2014–2015 BOARD OF DIRECTORS

OFFICERS DIRECTORS Marg Bowman...... President Anne Bono Brian Mullen Jim Stirling...... Past President Rev. Victoria Ingram Andrew Ottay Victoria Walzak...... 1st Vice President Ashok Kumar Nadia Rizzuto Gareth Llewellyn...... 2nd Vice President Neil McMahon Gary Sims David van der Woerd...... Treasurer David Mifsud Patricia Wright Dominic Verticchio...... Secretary

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EVERY CHILD IS A GIFT

TO BE...

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INTAKE SERVICES

Intake Services responds to referrals of children alleged to be in need of protection. This service is provided 24 hours a day, seven days a week. When referrals are received outside of regular business hours, After Hours Emergency Services (AHES) staff respond to situations where children are thought to be at risk or in any other circumstance warranting emergency intervention. If a person has reasonable grounds to suspect that a child is, or may be in need of protection, they have a duty to report these concerns to the Society.

In many instances, referrals result in direct contact with children • Intake Services responded to 7,087 calls from the community and families for the purpose of conducting a child protection about children’s safety and well-being. investigation. Intake staff conduct investigations in accordance with a standardized framework, which guides the gathering and • 2,760 of calls resulted in a child protection investigation of assessment of information and assists in making the critical decision suspected maltreatment of children. regarding risk to the child. When the risk to the child is deemed • 755 referrals did not require a child protection investigation. significant, the family and children receive assistance through In these instances, Society staff linked primary caregivers with Family Services. other community services and provided follow-up as required.

• After Hours Emergency Services received 9,603 calls regarding child protection concerns. AHES is a partnership between the Society and the Catholic Children’s Aid Society of Hamilton to provide emergency child protection services outside of regular office hours including weekends and holidays.

VOLUNTEER SERVICES

Our team of 207 volunteers provided over 41,200 hours of their time supporting the children, youth and families we serve. Volunteer roles include tutoring, transportation, child care, clerical assistance, special event participation and mentoring.

• 21 children were matched with a Special Friend who provided ongoing mentoring and companionship.

• Our volunteer drivers travelled 1,825,548 kms transporting children and youth.

• 36 children and youth received academic tutoring through the agency’s Homework Club.

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VALUED

CHILDREN’S SERVICES

Children’s Services staff are responsible for ensuring the emotional, behavioural and developmental needs of children in the Society’s care are met and arranging for any services that may benefit the child such as counselling, psychological assessments, speech therapy, etc. Staff ensure children who cannot stay in their own homes are provided with a safe, stable, and nurturing environment either for a short-term or long-term period.

• During the year, The Children’s Aid Society of Hamilton cared for a total of 10,220 children and youth with 578 currently in our care. Of these young people, 380 are in the permanent care of the Society.

• At the end of the fiscal year, 167 foster and kinship families were providing stable and supportive homes to children and youth in the Society’s care.

• The Society found caring, supportive and loving adoptive families for 35 children with 25 adoptions being finalized over the past year.

• 30 youth were provided with bursaries to assist with the cost of obtaining a post-secondary education.

• The Society provided continued support and financial assistance to 111 youth between the ages of 18-21 years of age through its Continued Care and Support For Youth Program.

• The Society continues to provide financial support for youth over 21 who are still attending post-secondary education. There are currently 28 young adults accessing this service.

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NURTURED FAMILY SERVICES Family Services provides services and support to families The Family Support Program experiencing difficulty with issues related to parenting and The Family Support Program supports families receiving children who are in need of protection or support due to ongoing agency service through two distinct components: difficulties in the home environment. Children in these families the Family Visit Program and the Parent Support Program. may be residing in their own homes, with extended family or Together, the programs accommodated 439 family visits. friends, or in foster care.

• Family Services provided support to 1,340 families relative • The Family Visit Program provides access visits for children to child protection concerns such as parental abuse or and families in the Family Visit Centre located at neglect, substance abuse, mental health, and a variety the agency. In total, 282 families engaged in family visits at the of other concerns that are identified as impacting a child’s Centre with 231 of those visits being facilitated in the multi- safety and well-being. family group area.

• Involvement with Family Services may be voluntary or • 157 families participated in the Parent Support Program through court ordered. The agency is committed to working with 18 on-site visits and 139 in-home visits. In-home visits with families and children in a collaborative, voluntary manner a parent support worker occur during reintegration of the whenever possible. In the past year, 78% of the families children, or where the parents and children can benefit from receiving ongoing services were doing so through a teaching to improve interactions or skills and thereby increase voluntary service plan. safety for the children

• Through Kinship Services, a child who is unable to reside • 11 families receiving Parent Support Program services with his or her own family due to a protection concern may participated in the Safe Care Program, a new pilot project being be cared for by members of the child’s extended family or assessed and monitored by the University of Ottawa and the those closely involved with the child. At the end of the fiscal University of Georgia. The Safe Care curriculum focusses on year, 98 children were living in 72 kinship service homes. home safety, the parent/child relationship, and health issues for children. It is delivered over 18 sessions to families with children 0-5 years of age who have identified neglect related concerns. 6

CONSOLIDATED STATEMENT OF OPERATIONS & CHANGES IN FUND BALANCES for the year ending March 31, 2015

Revenue

Province of Ontario...... $46,527,793 Children’s Special Allowance...... 1,752,023 Other Children’s Aid Societies...... 319,697 Special Purpose Grants...... 249,144 Donations and Fundraising...... 188,623 Investment Income...... 86,069 Miscellaneous...... 608,445

$49,731,794

Expenses Client Services...... $39,364,851 Legal Services...... 2,296,965 Administration...... 6,572,647 Special Purpose Grants...... 249,144

$48,483,607

Excess 0f Revenue over Expenses before the following: ...... $1,248,187 Due to Province of Ontario Balanced Budget Fund...... (962,637)

Excess of Revenue over Expenses ...... $285,550

Fund Balance Fund Balance April 1, 2014 ...... $9,425,995 Excess of Revenue over Expenses...... 285,550

Fund Balance March 31, 2015 ...... $9,711,545

Individual Fund Balances as at March 31, 2015 Child Welfare Fund...... $(366,484) Ontario Child Benefit Fund...... 468,754 Capital Fund...... 7,301,878 Private Funds...... 2,307,397

$9,711,545

Auditors: Deloitte & Touche LLP An audited financial statement for the year ending March 31, 2015 is available at the Society’s offices upon request.

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COMMUNITY COLLABORATIONS & IN-HOUSE SERVICE

The Children’s Aid Society of Hamilton is proud of the diverse services it provides in collaboration with community professionals in order to meet the varied and ever-changing needs of the children, youth and families we serve. In some instances, these joint programs are delivered on-site by community professionals at the agency as outlined in the programs identified below. The Society extends thanks to all of its community partners, both on and off-site, for their continued support.

Choices and Changes Program Parent & Adolescent in Conflict Program The Choices and Changes Program offers on-site consultation and The Parent & Adolescent in Conflict (PAC) Program is a family-focused, support to individuals working with the Society who may be experiencing client responsive intervention for families in crisis and at risk of breakdown compromised capacity to parent and protect children due to alcohol or harm because of parent/adolescent conflict. and substance abuse. The program is facilitated by an addictions social The service provides immediate response to crisis situations for the worker from the City of Hamilton’s Alcohol, Drug & Gambling Services purpose of: preventing escalation of conflict to the point of harm or who is on-site four days a week to deliver clinical assessment and family breakdown; stabilizing the family situation by intervening with consultation. both parent and adolescent; where necessary, creating a bridge to Front line workers play an integral role in the initial consultation. In longer term support. working together, there is often a more wholesome discussion regarding During the last fiscal year, 85 families received services through the the issues, which often translates into a more customized, meaningful PAC Program. treatment plan. The addictions social worker also provides training to front line staff with regard to addictions and appropriate interventions. Health Babies Healthy Children Program During the last year, 195 new referrals were made to the program, 150 In partnership with Public Health Services, the Society continues to have initial consultations took place and 30 follow-up consultations were a public health nurse on-site three days a week through the Healthy conducted, resulting in numerous referrals to addictions and other Babies Healthy Children (HBHC) Program to provide consultation, support programs within our community. support and education to staff. Child protection staff work closely with the public health nurse and when deemed necessary, complete an HBHC Developmental Consultations screen to refer families for an In-depth Assessment Visit. Dr. Benjamin Klein is a Developmental Pediatrician, the Medical Director The on-site public health nurse is able to provide guidance and direction at Lansdowne Children’s Centre and an Assistant Clinical Professor to staff and has been delivering child development training to all front line at McMaster University. Since October 2014, Dr. Klein has provided staff and protection supervisors at the agency. on-site developmental consultations for children in care and children residing with families working with the Society. While Dr. Klein’s interest focuses primarily on children under eight years of age, he has been open Resiliency Facilitators to providing consultation regarding older children depending on the Since September 2013, two therapists from THRIVE (formerly known as question or concern related to the child’s developmental issue. the Child Abuse Council) have been providing on-site therapeutic support to children in care with the goal of promoting resilience. The role of the To date, Dr. Klein has provided 18 case consultations and completed resiliency facilitators has focused on providing short-term intervention Developmental Assessments for eight children. He has attended to children in crisis and in need of support. This can include trauma three school meetings with staff to provide advocacy, information and counselling, play therapy, guidance for identity issues, cognitive behaviour recommendations to educational professionals. In addition, Dr. Klein therapy or assistance in managing youth presenting with suicidal ideation. has participated in one trial by providing expert opinion regarding the identified child’s needs for the future. The resiliency facilitators work collaboratively with staff, foster parents, caregivers and collaterals to help stabilize children who may be in crisis and/or in need of a targeted intervention in an effort to bridge the transition to a community children’s mental health program. Since this program commenced, a total of 63 children have benefitted from support which has helped to stabilize placements while promoting resilience 8 during a time of crisis.

Violence Against Women The Society continues to partner with Interval House Hamilton, a local women’s shelter, to provide clinical consultation with women who have experienced domestic violence. Two days each week, a violence against women counsellor from Interval House is on-site at the agency for the purpose of meeting together with child protection workers and women they are working with. Supports, interventions, and case planning are developed through these joint meetings. Last year, 165 women were serviced through this program translating to service for 309 children, the majority of whom reside in their home with their mothers.

KEPT SAFE

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A PROFILE OF GIVING The Children’s Aid Society of Hamilton extends heartfelt thanks to all of the individuals, businesses, organizations and schools who so generously contributed to the Society during the past year. On behalf of the many children and youth who have been touched by your kindness …. THANK YOU! $5,000 - $20,000 Fraser Watkins & Reid Financial Consultants Jane Anderson Charity of Hope Generation Youth Specialized Foster Care B & G Multi Services CHML Y108 Children’s Fund Good Shepherd Centres Anne Bain Employment Hamilton Hamilton East Lions Club Joan Balinson Hamilton Spectator Summer Camp Fund J.K. Counter Tops Ltd. Sue Baptiste at Hamilton Community Foundation Milestone Foster Homes Elizabeth Beader Robert & Ann Glass , School of Human Services Allan Behan W.L. Carpenter Memorial Fund at Nationwide Appraisal Services Inc. Duncan G. Bell Hamilton Community Foundation Pearson Dunn Insurance Inc. BMO Hamilton (Bay Street Branch) White Rabbit Child Care Centre Ltd. RBC Foundation Anne Bono Samuel, Son & Co., Limited Jim & Margaret Bowman $1,000 - $4,999 Alex Sims Donald E. Bradford ANDO7 Consulting Ltd. / Glen Steeves Sims Advertising Helen Brink ArcelorMittal Dofasco Spectrum Foster Care Services Inc. Angela Bruzzese Thermec Greg Button Big Sisters Bridge Club James Wood Durk & Margery Bylsma Blue Line Taxi Brenda Yates Paul & Tammy Cachia Campbell Mihailovich Uggenti, LLP Carmazan Engineering Alan & Marlies Clark $100 - $999 Carpe Diem D.D. Focus Inc. A & A Exhaust Systems Karen Cerello Direct Electric Corporation Thomas Adams Allan & Dorothy Chalmers

Gifts received during the 2014-2015 fiscal year (April 1, 2014 to March 31, 2015)

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INSPIRED

John Chisholm Eva Freeman Brenda Lounsbury Shawn Chisholm Fresh Start 4 Youth Services Inc. Diane Love Christy’s Gourmet Food Inc. Heather Gardner Derek & Marnie Lynn CIBC Commercial Banking GeoDigital International Inc. Sylvio & Noelene Mainville Gail Cipriani GPAir Limited Mary Lorraine McFadden Murray & Joanne Clarke June Graham Jennifer Mercanti, Wellness Wins Corporation Bill Cooke Mercedes-Benz Canada Inc. Jeffrey Corrin Hamilton Police Service, Project Concern Nick & Ingrid Merola Stephen F. De Wetter Marion Harrison Millcraft Construction & Renovations Inc. Derek E. Wilson Professional Corporation Dorothy M. Holmes David & Nancy Morley Cathie deVries Rita Iannuzzi Brian & Anita Mullen Anthony Di Silvestro Rev. Victoria Ingram Ernest Nash & Karin McDonald Dignity Memorial Funeral Homes Peter Jensen New Horizon Homes Vanessa Dubois Thelma Johnson Order of the Eastern Star, Eastern Residential Services Inc. Stan & Cathy Keyes Edgemont Chapter No. 127 David & Mary Eden Janice Kinrade Frank & Anita Palermo Sarah Eves La Bakeri Ronald & Donna Picklyk Ed & Shirley Felbel Mary Lewis Pioneer Group Inc. Ida Ferrelli Jodie Licata Nancy Pollock Enrico Floriani Life Center Foster Homes Inc. Brunella Pontillo Theresa Flynn-Purchase Gareth Llewellyn Tim Pope & Marci Vernon Snezana Popov

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A PROFILE OF GIVING Martin & Ruth Renters Nick & Lelita Tarantella Up to $99 Retired Women Teachers of Ontario, H-W Michelle Taylor Shirley Arberg RH Travis Inc. Tracey Telfer Cedric & Cynthia Arnold Mike Miski, Royal LePage-Niagara Thermec John & Josephine Ascrizzi Real Estate Centre Rachel Threlkeld Joseph & Maria Baiardo Crispin & Anna Sant Elizabeth Tilson Sarah Bouma Jennifer Serre Joseph Trombetta, Titan Mortgage Group Tracey Brown Mike & Karen Shea Toronto Bicycling Network Inc. Wenonah Campbell Karen Sherratt Bruce Treacher Karen Cosier Risa Shuman Dr. Thomas & Barbara Tweedie Charlie & Karen Criminisi Ruth Simmons David van der Woerd Deborah Da Silva Janice Simser Ben & Chris Ventresca Evelyn Dearsley Jenna Smith Fernando Ventresca Ronald Deveau Karen Smith Fran Vickers Art Dyck Bill Sorley Kathy Wakeman Dr. Ralph Epstein Greg Spadoni Wentworth Metal Recycling David & Corinne Ethier St. Luke’s Roman Catholic Parish & Community Lois Wildish Hazel Flynn Michelle St. Pierre Yixin Zhang & Lifu Song Friday Night Early Birds Al Straitton MENTORED

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1313 ~ David ~ Christine

The Children’s Aid Society of Hamilton has helped me to achieve numerous goals and has goals numerous achieve helped me to has Hamilton of Society Aid Children’s The I that the stability me with provided Society The success. current my me in achieving assisted stressful these support during financial and emotional both I received needed while in school. I faced adversities the of as a result bursaries/grants numerous I received Financially, years. stay to me in and encouraged significantly financial burden my decreased This up. while growing school. slowly done by was This independence. my me in further developing also assisted Society The less ‘adulthood’ to the transition made This care. of out’ ‘aging me less and less as I was assisting when risk. at overjoyed I was youth needed for the support is much that I feel an obstacle. of in school. When I 18 while still of the age over youth to ECM gives now the CAS that I heard I or not whether unsure even I was do. to going I was what know not I did age that reaching was As a supportmyself. to more work a lot to to have going was as I finish school be able to would about makingworrying of instead and finish school goals on my focus able to I was ECM of result bills/food/etc. all my for pay to money enough a nursing for nominated even I was job. my and I love nurse a full-time registered I’m Now, been have wouldn’t I my calling; found definitely I’ve nursing! of year first in my award excellence on my go able to even a house and was own I now the CAS. without the help of do that able to bewould not for me and I CAS has done the that everything for I am truly grateful vacation! first I received. that without the assistance I am today where

Hi, my name is Christine and I currently work as a Project Coordinator for the Rail Corridor the Rail for Coordinator as a Project work and I currently is Christine name my Hi, Aid Children’s The to thank have and successful Transit. I am incredibly in GO Office Management chance. me a second giving for Hamilton of CASIf the delayed. and is developmentally Disorder mom has Socio-Effective biological My had the opportunities that have wouldn’t old, I probably years five when I was intervened hadn’t I probably that and know little sister my of taking care I was as I am now. be as successful I did to family. my of care help take school to high out of dropped have would I had But unwanted. or feel made fun of can get you easy, always wasn’t up in the CAS Growing given I was important. made sure I was They like made me feel always that workers amazing two summer camp. to to tutoring after school programs opportunities from of plenty meIt taught groups. weekend helper with the leader to be a was group experience job first My I have today. so far helped me get have skills that two are These and leadership. independence the for leader been a strong and have company my of the president for presentations given Metrolinx. for component mapping a web to introduction have could not I probably after care, youth and support for bursaries the student for it wasn’t If out stress of lot debt. took a reduced It also with the left have would not and university attended anyone’s kid isn’t foster up as a it. Growing afford full time while in school to work to having of mine. achieving not me from but it did save dream, THANK YOU THANK YOU FORSUPPORT YOUR

or employed and connect regularly and connect or employed while maintainingwith CAS staff identifiedsupport. criteriafor ECM is now referred to as to Continued referred isnow ECM (CCSY). Youth for and Support Care continuedThis program provides and financial support Society youth to as assistance they age out the order be part to of care.In of program youth be in school must *

A PROFILE OF GIVING Sheila Garrett Dianne Russell Coca-Cola Bottling Company Ken Guzzo Mike Russo Frank Commisso Sarah Hagens Elizabeth Scarlett Constellation Brands Marlene Hall Linda Shelton Deborah Cook Paul Hanover Kathleen Shields Corpus Christi Catholic Secondary School Lorraine Horodecki Patty Solomon Susan Cowie Alexander Hunter Lee & Elaine Stitt & Family Shannon Crocker Lenny & Kathy Ippolito Ada Tang The Cumis Group - Business Process Innovation Edwin & Margaret Janack TD Canada Trust, Queenston Road The Cumis Group - New Business Underwriting Edwin Johnson Brenda Vrkljan Jennifer Danso Donna Johnston Lucy Watroba Lynda Dean Bonnie Jung Vivian Waye Jeannine Demers John & Hilary Kaler Lisa Wolfe Stephanie & Troy Densmore-Farnworth Jane Kappele Anna Donato Kim Kelly Gifts in Kind Dr. John Seaton Elementary School Carolyn Kinsley 4th Course Bistro at Copetown Woods Cameron & Erin Duncan John & Patricia Korkoian A-1 Delivery Anne Dwyer & Andrea Phair Mary Krochak Neda Abedian Edge Imaging L & A Financial Group Ancaster Community Services Edson Packaging Machinery (2007) Ltd. Margaret Lomotan Baci Ristorante Cathy Emick Dr. William Mahoney Beyond the Batter Alexander Endler-Phillips Tina Mair Lindsay Bannon & Family Adaljiza Escano William Malcolm Jeanne Barbadoro F & C Food Importing Dr. Glenn Alan Mallory Be Yoga & Wellness Barry & Jennifer Finlayson Lorraine Marshall BMW Gregg, Budds BMW Hamilton Theresa Flynn-Purchase Pamela Marshall Nancy Buschert Fortinos, Eastgate Square Sam & Lora Mattina Ida Calzonetti & Family Fortinos , Fiesta Mall Jean Mayne Lois Campbell Fraser Watkins & Reid Financial Consultants E.J. & Joelle McDonald Nancee Campbell, Nancee’s Travelling Table Erin Freeburn Pat Miller Canadian Tire, Waterdown Danielle Fry Sandra Moll Corey Capretta Fun Photos Alexander Monaco Carmen’s Banquet Centre Robert & Ann Glass Tony & Cecile Monaco Carole & Roy Timm Photography Glendale Secondary Linda Monteith Carpenters Union Hall Local # 18 Ethan Goldberg & Family Michael & Giulia Morosin Zachary & Taylor Carr & Family Peggy Goodacre Roberta Murray Cavallo Nero GoodLife Fitness Dan & Laura Palango Central Valley Winery Grand River Enterprises Brittany Phillips Chris, Cheryl & Ciara Chorney Green for Life Environmental Corp. Keeley Powell Gail Cipriani Christine Gudas-Murphy Mike & Marianne Raso City of Hamilton - Legal Services Dept. Hair Resort George Rodwell & Leanne Guzar Eve & Krystal Clark Joan Rogers Douglas Clifford Hamilton Centre Probation & Parole Office

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Hamilton Street Railway (HSR) Tamara Jackson Mary Lewis Hamilton Tiger-Cats Football Club Margaux Janes Lifetime Health & Fitness Hanley’s Mimi Jespersen Limitless Promotions Anita Hayes John Crane Canada Inc. Lionshead Pub Maria Hayes Louise Jorgensen Little Ray’s Reptile Zoo Matt Hayes Mike & Sue Jurashtchuk Dr. Michael Loreto Healing Path Rubina Khitab Elise Loreto Ryan Heerschap Anne Kittler Richard & Carol Loreto Elise Hoernke Kobo Inc. Mary Lucas Homes by John Bruce Robinson KPMG Angie MacDonald Horizon Utilities Corp. Krinos Food Canada Ltd. Milissa Majic Lesley Horrobin La Bakeri Patrick Maloney Hotti Biscotti La Piazza Allegra Maple Leaf Sports and Entertainment Karen Hudecki Laurentide Kitchens & Bath Phyllis Marcotte Nan Hunter Learning Curves Madu Masco India Village Restaurant Josh & Lindsey LeBrake Juliana McConnell J.R. Jones Electric Tom & Maria Lee Mickey McGuire’s Cheese Shop

CHERISHED 15

LOVED

TRIBUTE GIFTS In Memory: Bruce Harmsworth Christopher McCartney Irene Palango William Quinn

McMaster University, BHSc Program Ann Morlok Parkermanns Fine Tea Co. McMaster University – Foundation for Nella Cutlery Alice Marrie, PartyLite Medical Practice Education Nellie James Gourmet Food to Go Pelee Island Winery McMaster University – Human Resources John & Sharon Newman Philip Perioris Service Centre Niagara College Teaching Brewery Petz-DiFelice Holdings Michael Walker Media Group Niagara College Teaching Winery Domenic & Mary Pirrone Michelangelo Event Venue & Conference Centre Michael & Wendy Mihailovich Nicholson & Cates Limited Pondview Estate Winery Johnathan & Laura Miles Nickel Brook Brewing Co. Promotional Source Dr. Michael & Anne Mills One Duke Robin Provan Stacy Mitchell Ontario Trial Lawyers Association Gina Putland Amanda Moffatt Ronald & Janet Ouwehand Quad Graphics David & Nancy Morley Pane Fresco Bevin & Anne Rae 16

Tricia Rae St. Joseph’s Healthcare - Respiratory Wacky Kutz for Kidz Redwave Commerce Therapy Dept. Walker Environmental Group St. Luke’s Roman Catholic Parish & Community Reif Estate Winery Walt Disney World Co. Ashleigh Steele Reliance Home Comfort Victoria Walzak, RBC Wealth Management Strewn Inc. Rexall - Rymal Road East Wentworth Metal Recycling Larry & Brenda Stricker Jennifer Ribeiro Blake & Colleen Williams Studio Technique Shannon Robertson Willow Hair Salon – Kim Adams Paull Rodrigue Glass Artist Caitlin Sturgess Cindy Wilson Roma Bakery & Deli John Swiergosz & Sandra May-Swiergosz Charles & Cori Wiseman & Family Julia Ross Insurance - Team 2 TD Canada Trust, Queenston Road James Wood Janice Sabine Thai Elephant Cuisine Jim Wood Wayne & Robin Sanderson The Express Italian Eatery Amanda Woodruff Maureen Sawyer The Hamilton Spectator Wrapped In Graphics Diana Scime The Morgan Investments Group Colleen Wray & April Hoyt Scotiabank - Waterdown The Offord Centre for Child Studies Mike & Shelley Zajczenko Scotiabank - Westdale Rebecca Thornborrow Greg & Deb Zubcic & Friends Mike Seabrooke TimberMart Marlene Zywina Mike & Karen Shea Sharon Tingey Nada Shokry Torsub, Centron & Baja Franchise Services Dara Siklyovan Liezanne Vaccarella Gary & Janet Sims Jocelyne Vaillancourt Sims Advertising Jason, Ainsley & Sadie Vanveen Skyway Connection Chorus VIA Rail Canada Inc. Diana Sneath Vibrant Graphics St. Joseph’s Hospital - 7th Floor, Kidney Program Vineland Estates Winery

17 The Children’s Aid Society of Hamilton Poscor Centre for Children & Families 26 Arrowsmith Road, P.O. Box 1170, Depot 1 Hamilton, Ontario L8N 4B9 • 905-522-1121 www.hamiltoncas.com Charitable Business No. 11885 2136 RR0001

A French version of the Annual Report is available upon request.