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General Operations Manual Mgo General Operations Manual Mgo General Operations Manual Mgo General Operations Manual Versions The revisions added and approved by the ColStar Alliance Staff will then be evidenced, regulating all alliance processes and their respective subsidiaries. Version Description Date 1 Previous MGO update 06/08/2020 2 Store regulation 11/12/2020 3 GDPR implementation 21/02/2021 American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual Introduction ColStar Alliance appreciates your interest in belonging to our company. Below you will find the regulations that apply to ColStar Alliance and its respective divisions, in accordance with the strategic address aimed at our pilots enjoying a flight operations simulation experience that is getting closer to reality. We intend this material to be useful in the flight simulation exercise carried out by our pilots. In this regard, this Manual has been developed with the collaboration of all staff members and contains the general provisions applicable to members of our airline. If you are close to the admission process, it is important that you know the content of this material, as you will be able to resolve many of your concerns, help you in all the steps to follow, and you will be able to know your rights and duties. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual TABLE OF CONTENTS 1. AIRLINE ................................................................................................................. 8 1.1. WHO ARE WE? ................................................................................................... 8 1.2. MISSION ............................................................................................................ 8 1.3. VISION .............................................................................................................. 8 1.4. GENERAL OBJECTIVE ......................................................................................... 9 1.5. SPECIFIC OBJECTIVES ........................................................................................ 9 1.6. CORPORATE VALUES .......................................................................................... 9 1.7. ORGANIZATION CHART ...................................................................................... 11 1.8. OUR FLEET...................................................................................................... 12 2. ADMISSION PROCESS ....................................................................................... 14 2.1. MINIMUM REQUIREMENTS ................................................................................. 14 2.2. STATEMENTS ................................................................................................... 14 2.3. STAGES OF THE ADMISSIONS PROCESS .............................................................. 15 2.3.1. Registration ................................................................................................ 15 2.3.2. Theoretical knowledge examination ........................................................... 16 2.3.3. Interview ..................................................................................................... 17 2.3.4. Rating......................................................................................................... 18 2.3.5. Special Admission Provisions - Courtesy Guests ....................................... 18 2.3.6. Special Admission Provisions - Aeronautical Staff ...................................... 18 3. GENERAL RIGHTS AND DUTIES ....................................................................... 19 3.1. RIGHTS ........................................................................................................... 20 3.2. DUTIES ........................................................................................................... 20 3.3. GDPR REGULATION ......................................................................................... 23 4. OPERATIONS REGULATIONS ........................................................................... 24 4.1. STAFF ............................................................................................................. 24 4.2. VIRTUAL PILOTS ............................................................................................... 25 4.2.1. Use of call sign and texture ........................................................................ 25 4.2.2. Ranks and Promotions ............................................................................... 26 4.2.3. Enablement system (type rating) ................................................................ 27 4.2.4. Recurring system ....................................................................................... 28 4.2.5. Flight Reporting System ............................................................................. 28 4.2.6. Holiday Reporting System .......................................................................... 28 4.2.7. Inactivity ..................................................................................................... 28 American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual 4.2.8. Pilot Shop ................................................................................................... 29 5. SANCTIONS......................................................................................................... 30 American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual Definitions In order to facilitate the understanding of this Manual, below you will find some concepts related to the activities carried out on our Airline: Texture: Paint for different simulators designed by ColStar Alliance. IVAO: International Virtual Aviation Organization. VATSIM: Virtual Air Traffic Simulation. EULA: End User License Agreement. APA: Pilot Student. PCA: Commercial Pilot. PTL: Line Transport Pilot. FAA: Federal Aviation Administration (USA). IVAP: Pilot connection customer to IVAO. SQUAWKBOX: Pilot connection client to VATSIM. JEPPESEN: Letters of Aeronautical Navigation Publications. ATC: Air Traffic Controller. FS2004: Microsoft Flight Simulator 2004. FSX: Microsoft Flight Simulator X. MSFS2020: Microsoft Flight Simulator 2020. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual P3D: Preparing 3D. XP10: X-Plane 10. XP11: X Plane 11. CARENADO: Aircraft Developer. PMDG: Aircraft Developer. FLIGHT FACTOR: Aircraft Developer. AEROSOFT: Aircraft Developer. CAPTAIN SIM: Aircraft Developer. FLYJSIM: Aircraft Developer. AIRFOILABS: Aircraft Developer. FSLABS: Aircraft Developer. TOLISS: Aircraft Developer. IXEG: Aircraft Developer. ROTATE: Aircraft Developer. FLYTHEMADDOG: Aircraft Developer. QUALITYWINGS: Aircraft Developer. GDPR: General Data Protection Regulation. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual 1. Airline 1.1. Who are we? We are a virtual airline created in 2014, composed of 4 divisions, certified in the virtual network of IVAO (International Virtual Aviation Organization) and identified with the code 18674 since 2015. Created by Colombians, our Airline was born with the purpose of positioning and exceling in virtual aviation networks, as one of those that worldwide has the highest quality standards in the training of specialized virtual pilots with a high sense of excellence and belonging. 1.2. Mission Train specialized virtual pilots with a great sense of responsibility, belonging, integrity and high level of technical and operational knowledge in real and virtual aviation. 1.3. Vision To be the best virtual airline worldwide, achieving recognition for our high-quality standards in the specialized training of pilots in virtual aviation networks. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual 1.4. General Objective Contribute to the specialized training of virtual pilots, encouraging their constant training and self-learning. 1.5. Specific Objectives • Promote training spaces, advice and follow-up to the knowledge acquired by virtual pilots. • Provide guidance material for consultation as appropriate the profile of the virtual pilot (aeronautical or amateur personnel) in order to achieve optimal performance in operations. • Promote the proper behavior and use of the image of the Airline by the virtual pilot in the IVAO network. • Promote operational security at all stages of virtual flight. • Promote good interpersonal relationships between members of the Airline, in order to ensure a pleasant atmosphere. 1.6. Corporate Values In accordance with its strategic address, ColStar Alliance bases its operation on the following values: • Sense of belonging. • Teamwork. • Passion. • Respect. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual • Excellence. • Tolerance. • Honesty. • Security. • Commitment. American Virtual Airline www.colstaralliance.com © All rights reserved 2014 – 2020. 15-07-2020 Mgo General Operations Manual 1.7. Organization chart Diagram 1. Organization chart Presidente CEO Vicepresidente Dirección de Dirección de Dirección de Dirección de Admisiones y Relaciones
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