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2018 Mts Group Sustainable Development Report

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2018 Mts Group Sustainable Development Report 2018 MTS GROUP SUSTAINABLE DEVELOPMENT REPORT FULL VERSION Member of the Social Content Charter of Russian Business Message from the President of MTS PJSC ...................................................................... 4 About the Company ....................................................................................................................................... 6 CSR Strategy ..........................................................................................................................................................8 MTS for Clients ................................................................................. 12 KEY SERVICES ......................................................................................................................................................................14 DEVELOPING TELECOMMUNICATION INFRASTRUCTURE...................................................................................27 DEVELOPING INNOVATIVE SERVICES ....................................................................................................................... 32 SERVICE QUALITY AND CONSUMER SAFETY ..........................................................................................................69 MTS for Society ........................................................................................................................................80 SOCIAL RESPONSIBILITY ............................................................................................................................................... 82 ENVIRONMENTAL RESPONSIBILITY ...........................................................................................................................110 COMPLIANCE AND CULTURE OF GOOD FAITH BEHAVIOR ..............................................................................124 MTS for Employees ........................................................................................................................... 128 HR POLICY ..........................................................................................................................................................................130 PERSONNEL STRUCTURE .............................................................................................................................................. 134 CORPORATE CULTURE ....................................................................................................................................................137 HUMAN RIGHTS AT THE WORKPLACE ...................................................................................................................... 143 TRAINING AND DEVELOPMENT ................................................................................................................................... 145 RECRUITMENT AND ADAPTATION ..............................................................................................................................151 MOTIVATION AND SOCIAL GUARANTEES ..............................................................................................................159 OCCUPATIONAL HEALTH & SAFETY .......................................................................................................................... 163 Full trade name of the Company in Russian: Публичное акционерное общество «Мобильные ТелеСистемы» MTS for Shareholders .................................................................................................................168 Short trade name of the Company in Russian: FINANCIAL RESULTS ....................................................................................................................................................... 170 ПАО «МТС» CORPORATE GOVERNANCE.......................................................................................................................................... 171 Full trade name of the Company in English: SUPPLY CHAIN ...................................................................................................................................................................175 Mobile TeleSystems Public Joint Stock Company Glossary ............................................................................................................184 Short trade name of the Company in English: MTS PJSC About the Report ...........................................................................................189 Appendices ......................................................................................................196 102-1 In this report, the terms “MTS”, the “Company”, and “MTS Group” shall refer to the group of companies comprising MTS PJSC and its subsidiaries; the term “MTS PJSC” shall mean Mobile TeleSystems KEY MTS AWARDS 2018 ..................................................................................................................................................196 Public Joint Stock Company. GRI CONTENT INDEX ...................................................................................................................................................... 199 The indicators in this Report are as of December 31, 2018, unless other periods or dates are expressly CONTACTS ...........................................................................................................................................................................212 indicated. FOR MTS EVERYBODY MTS revenues. Over the past year we have income. Our technologies help create Message from deployed LTE networks in all the markets of a comfortable environment for life and presence and put in place the first federal favorable conditions for self-development. the President NB-IoT network in Russia for the Internet of Our flagship social project “Generation M”, Things. by means of digital technologies, opens up 102-14 of MTS PJSC equal opportunities for the development of Internally, we embarked on the path of children across the country. optimization and improved efficiency of We are all becoming witnesses to how processes via their automation – we can and The MTS leadership is unique as, traditionally, digital technologies deeply penetrate every should become faster and more flexible. we have been the first in the country area of our life and erase the boundaries in all key business indicators- revenue, that seemed to be impassable just a The development of the social sphere is capitalization, subscriber base. But largely, few years ago. MTS is undergoing now a gaining priority in the MTS Group activities. we are number one because MTS is a dream transformation into a business ecosystem. Matters relative to the development of company staffed with highly involved, Our task is to come to be a key player in society and business are interlinked and conscious and responsible people. The basis spheres that are new to the company. We by developing business we always take of MTS successful development is not the face serious challenges in such areas as into account the needs of the society technologies but rather the people who financial technologies, cloud computing, big including those that have no direct touch create them. This was the case when MTS data, artificial intelligence, digital education, on our current business objectives. Why had under 100 employees and it remains so eSports and telemedicine. should we do this? Because we realize that now that we are over 65 thousand. We are today telecom and IT services are the key united by a focus on results and MTS is a During the year, we have successfully technologies to change and develop the company where ambitious goals are quite worked on the implementation of a digital society, and it is our work and initiative that a common thing, where every employee strategy and expanded our activities the life of each of us will depend on in the can get an opportunity of self-fulfillment into new directions. In 2018 we obtained future. and help to find such opportunities for our controlling interest in MTS Bank which partners, customers and the society. It is allows us a faster launch of converged The whole strategy of MTS is focused on also our rule not to rest on our oars: that is fintech products. One of the key events solving urgent social issues. We develop why we have been working every day to make has been a service deployed to allow new advanced solutions that improve the quality the wildest dreams come true. customers signing a contract with the of people’s lives: we introduce innovations in operator and the Bank at the same time. the field of healthcare, education and urban infrastructure. In September MTS entered We also strengthened our positions in the the online education market and launched fast-growing market of cloud services by the platform Smart University, in the first Yours faithfully, expanding our network of data centers, place, for preparations for the Unified state ALEXEY KORNYA, both through greenfield and acquisitions exams in English and math. In tandem President of MTS PJSC “Our technologies help in this segment. In April MTS launched a with MEDSI we launched the telemedicine create a comfortable cloud service of personal data storage and service SmartMed that provides online processing for enterprises. consultations with medical practitioners. environment for life and favorable conditions We kept fostering our leadership in the Our services make the society more open telecom segment – the core part of our and modern and people – better informed, for self-development.”
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