IBM Services for Cloud: Offering Summary

IBM Services for Cloud Offerings summary Contents

3 Introduction

4 IBM Services™ for Red Hat®

5 IBM Services for IBM Cloud™ Paks

6 Cloud strategy Enterprise Cloud Strategy Cloud Architecture Design Cloud Security and Compliance Strategy

9 Cloud migration Cloud Migration Cloud Modernization

11 Cloud development Cloud Application Development and DevOps Multicloud Infrastructure Development Enterprise Application Integration

14 Cloud management Cloud Application Management and DevOps Enterprise Application Management Managed Multicloud Services Platform Multicloud Management Services Managed Infrastructure as a Service Cloud Security and Resiliency

20 Cloud maintenance Support for Multivendor Environments

21 Why IBM Services?

2 The new normal is hybrid, multicloud and open

Businesses have prioritized Already 94% of enterprises use a mix of cloud Creating a next-generation multicloud models, and 67% use more than one public environment includes the following steps: cloud as a key enabler of the cloud provider.1 innovative experiences they Defining a cloud strategy to succeed is only the aspire to provide for customers, beginning. You need to optimize and manage 80% employees and ecosystems your multicloud environment reliably and efficiently. By strategically building solutions Cloud Cloud once and deploying virtually anywhere, IBM strategy migration Services can establish a freedom of choice that supports your changing business needs over time. The IBM Services portfolio, with Red Hat and the IBM Public Cloud, is built to help Percentage of enterprise support you at any point in your cloud journey. mission-critical workloads Cloud Cloud that haven’t moved to With IBM Services, you can create a next- development management generation cloud architecture for enterprise, the cloud yet.2 while maintaining the freedom to choose and integrate any combination of cloud platforms— accelerating business transformation with cloud. Cloud maintenance

Transform IT infrastructure The IBM Services approach Key benefits with accelerated deployment The right support for Red Hat An effective support approach for integrations helps: Red Hat integrations can result in: of open Red Hat technologies – Determine the right application – Connected cloud strategies modernization and migration strategy. and business strategies – Modernize and migrate applications to the Leverage expert advice on the right IBM Public Cloud or cloud of your choice cloud solution for key workflows and through the Red Hat OpenShift® platform. application suites. – Build cloud native applications on open – Modernized applications with confidence platforms with Red Hat. Use cloud, application programming – Manage multiple cloud deployments based interfaces (APIs), microservices “Red Hat brings a manageable, in Red Hat environments. and container technologies to provide secure and portable operating – Use managed open platforms as a service open, flexible, security-rich and (PaaS) to transform your IT environment. modernized applications. system that both services my – Virtually no vendor lock-in Use OpenShift to build, develop and deploy private, as well as our public 3 container orchestration platforms in nearly cloud initiatives.” any infrastructure, public or private clouds. – Streamlined operations — Mark Schlesinger, CIO, Manage and operate container orchestration Broadridge Financial Solutions, Inc. platforms and applications efficiently. – Reduced implementation risk Deliver a roadmap that incorporates the advantages of OpenStack and OpenShift.

Move core business The IBM Services approach Key benefits applications to the IBM Public The right support for IBM Cloud Paks helps: An effective support approach for IBM Cloud Paks can result in: Cloud, or the cloud of your – Manage infrastructure, applications and multiclusters more effectively without – Improved governance choice, through enterprise- impacting pre-existing tools and processes. Manage a multicloud environment using ready and containerized – Gain insight into events across IT consistent configuration and security infrastructure without impacting normal policies across all applications and clusters. software solutions that can operations and proactively detect issues. – Accelerated cloud native app development – Accelerate adoption of containerized Leverage built-in developer tools and be applied almost anywhere enterprise software using IBM Cloud Paks. processes to support application runtimes. – Monitor security and compliance across – Automated applications at scale “ We needed a partner with the enterprise. Use a preintegrated set of software to futuristic technology outlook, design, build, deploy and run intelligent automation applications on your choice that will sail us through the of clouds, virtually anywhere. – Faster business transformation cloud journey. IBM helped Bring together cloud, data and artificial us accelerate our hybrid intelligence (AI) capabilities as 4 containerized microservices within cloud journey.” a unified multicloud platform. – Integrated across hybrid clouds — Milind Korgaonkar, Head - IT India and Use a container-based platform SAARC, Godrej Consumer Products Ltd. designed to connect applications, services and data across on-premises and Kubernetes environments.

Build a roadmap to transform The IBM Services approach Key benefits your applications into a The right enterprise cloud strategy helps: An effective cloud strategy can result in: cloud-enabled, agile portfolio – Connect business strategy with IT strategy – Enterprise-wide cloud adoption to yield a prioritized roadmap that drives Provide a business-aligned and that’s built on open standards efficiency, accelerates growth and innovates actionable strategy that covers and security-rich across using a multicloud approach. all aspects of applications, data, – Assess current IT estate through an infrastructure and organization, multiple cloud environments automated AI-driven approach accelerating with the right operating model. the design of the target multicloud – Minimized risk of security architecture and operating model. and data breaches – Initiate the governance model and use Use a robust resiliency strategy that “ With a deep and professional service management capabilities across can limit existing shadow IT. multiple clouds. – Portability across open and hybrid assessment done by IBM – Quantify application migration, multicloud environments Services we found the path to modernization and development Provide the required interoperability transformation, while assessing costs and scalability in the face of a changing address the future needs and and benefits at the overall portfolio and cloud marketplace. accelerate our transformation application levels. – A financially viable business case Demonstrate sound return on investment towards the digitalization of (ROI) through an analysis of the cloud our business.” 5 adoption roadmap. — Arun Aggarwal, Senior Vice President for Business Technology, Fortum

Establish a vision for The IBM Services approach Key benefits your hybrid, multicloud The right cloud strategy and architecture An effective cloud architecture approach helps: can result in: environment with a technical – Develop a technology strategy based – Decreased costs strategy, architecture, design on open standards. Avoid capital expenses and optimize costs and implementation roadmap – Deliver a unifying hybrid multicloud and new environment cost savings. architecture, separating choices of service – Business service resilience layers and technology platforms from Use appropriate technologies and services the deployment locations and service across platforms, availability zones, regions provider selection. and providers to significantly improve – Conduct an assessment that speeds the resilience and recovery. “IBM has been a key partner. adoption of edge computing, the Internet – Virtually no vendor lock-in of Things (IoT), AI and machine learning. Implement open source software that can They’ve learned our business. – Automate networks across data centers, be deployed and managed consistently They’ve assisted us by local area networks (LANs) and wide area across all environments to provide greater networks (WANs). flexibility and choice among services and leveraging design thinking – Implement a management framework and service providers. and applying technology to recommended toolsets based on a uniform – Reduced time to value 6 set of capabilities and skills. Leverage infrastructure as code and take us to all new levels.” – Use a prioritized implementation plan automation capabilities to accelerate validated by a proof of value that includes the deployment rate of service and — Muru Murugappan, CIO and VP multicloud management, automation and increase the quality of implementation. Technology Services, BNSF Railway container adoption.

Provide end-to-end security The IBM Services approach Key benefits assessment and compliance The right cloud security and compliance An effective cloud security and strategy helps: compliance strategy can result in: recommendations that – Develop a cloud security strategy and – Reduced cost of support can accelerate and derisk roadmap that increases governance Monitor cloud use across the enterprise. multicloud modernization and compliance. – Standardized management – Implement end-to-end security across the Develop common processes and infrastructure and use security intelligence architectural requirements that can to inform day-to-day operations. seamlessly transform traditional – Enhance application and data security operations to cloud-enabled platforms. though identity and access management, – Improved assurance “IBM gives us confidence in cyber threat intelligence management Streamline security design and the availability and reliability and security testing. execution responsibilities across the enterprise. of our IT environment, and – Reduced shadow IT Help decrease breach and licensing we know that our users have risk from traditionally unmanaged the support they need at solutions and vendors by enabling 7 approved cloud usage alternatives. all times.”

— Rajesh Mishra, Senior Vice President of Corporate Processes and IT, VE Commercial Vehicles Ltd.

Work with certified experts The IBM Services approach Key benefits to move workloads, including The right cloud migration approach helps: An effective cloud migration approach can result in: mission-critical applications, – Provide a modular service catalog for cloud discovery, adoption and migration. – Decreased migration time to the IBM Public Cloud, – Use the IBM Garage Method to address Access the cloud faster through or the cloud of your choice, integration, data sovereignty and scalability, a reduced migration lifecycle. delivering cloud benefits that last. – Accelerated IT landscape transformation with minimal downtime – Harness automation and cognitive Improve business agility and analytics to help migrate workloads decrease time to market. and modernize applications using – Flexible payment options intelligent recommendations. Leverage modular, flexible and predictable “ Working with IBM not only – Implement a migration factory delivery pay-as-you-go cost models and factory- gives us an opportunity to model for an integrated, end-to-end based delivery models. migration solution. – A digital enterprise experience really scale, but also to bring – Use a framework with industry-specific Deliver a seamless business experience platforms, accelerators, automation with a single, unified vendor management. new products and services packages and platform ecosystems. in a connected world to our customers.” 8

— Jayne Archbold, CEO, Iptor

Modernize existing The IBM Services approach Key benefits applications by creating, The right cloud modernization An effective cloud modernization approach helps: approach can result in: executing and operating – Develop a modernization strategy and – Modernized application approach with IBM teams that roadmap for fast ROI that’s aligned to and blueprint provide needed skills, your business strategy. Apply a design thinking approach for – Use the “The Six Rs”9—retire, retain, rehost, discovery and prioritization of the app tools and processes replatform, refactor and rearchitect—to portfolio, target architecture and a optimize the modernization approach. value-driven execution plan. – Implement an open, security-rich and – Improved time-to-market vendor-agnostic platform to optimize Achieve 46 percent faster time to market.10 “ From a process, culture application maintenance and management – Lowered costs of modernization and education standpoint, with an improved user experience. Experience 34 percent cost savings for – Provide a set of optimized frameworks and application migration and modernization.10 IBM has been there every runtimes for cloud native and traditional – Improved end-user experience environments to accelerate modernization Optimize application maintenance, step of the way, helping programs and quickly deliver value. management and operations using an open us keep pace with – Enhance portability across platforms and security-rich vendor-agnostic platform 11 through containerization and open that offers broad industry compliance. customer expectations.” source tools to ensure a future-ready – Agile development approach hybrid multi-cloud environment for Achieve customer-first development — Maya Leibman, CIO, American Airlines application management. through people, process and – Transform culture and skills with the culture transformation with the IBM Garage Method to drive certainty IBM Garage Method. of outcomes.

Create next-generation digital The IBM Services approach Key benefits capabilities to help transform The right cloud application development An effective cloud application development and DevOps approach helps: and DevOps approach can result in: the application portfolio and – Employ enterprise design thinking to – Applications built once and deployed reimagine businesses using develop AI and automation-based tooling, virtually anywhere cloud, data and AI and DevSecOps practices. Deliver scalable quality applications built for – Combine new application development open, security-rich, hybrid and multicloud and existing application modernization platforms with seamless portability to digitally transform the enterprise. and integration. – Use the IBM Garage Method and other – Deep industry expertise unique IBM tools and accelerators to Apply IBM expertise in traditional mission “IBM Cloud gives us the opportunity adopt new ways of working, skills and critical applications, in addition to essential to develop cost-effective, cloud- competencies, operating models and technologies, such as AI, the IoT, innovate at scale. blockchain and automation. native applications and it is a – Increase application quality through – Enterprise innovation mature environment in terms of optimized testing, reduction in defects, Deliver improved agility, time to market the DevOps toolchain it offers … increased stability and decreased incidents. and user experience with new business models and increased organizational Using agile practices on IBM skills and competencies. Cloud, we moved at a speed never – Reduced operating costs before seen in this company” 12 Combine new and existing, applications to simplify the IT portfolio, and decrease — Takhliq Hanif, Head of Group Enterprise costs, improve development times and increase application quality. Architecture, Technology and Innovation, Etihad Airways

Build hybrid, multicloud The IBM Services approach Key benefits environments that are designed The right multicloud infrastructure An effective multicloud infrastructure development approach helps: development approach can result in: to be security-rich, resilient, – Design, plan and construct scalable, – Integrated solutions scalable and open across modular data centers. Combine resiliency, security and industry private and public clouds, – Build private cloud environments that compliance solutions that are ready to be integrate security and resiliency. plugged into virtually any environment. including the IBM Public Cloud – Plan, provision and configure public cloud – Enhanced consistency provider services based on your needs. Use highly repeatable build of instances – Develop data center software-defined to standardize across the multicloud networks on premises or in a private, environment and reduce complexity. “Embarking on this new public or hybrid cloud deployment. – Customized cloud build strategy technology would not have – Create an intelligent multicloud Use flexible building blocks to implement orchestration and automation platform for a strategy, architecture, design and been possible without IBM’s container and virtualization workloads. roadmap that addresses your needs. knowledge, experience and – A single viewpoint Integrate an enterprise-wide platform execution capabilities.” 13 for orchestration of containers and virtualization, and automated cloud — Masanori Izumi, Senior Manager stack deployment. of Operational IT Promotion, Fuji Television

Deploy and extend enterprise The IBM Services approach Key benefits applications to the digital The right enterprise application An effective enterprise application integration helps: integration can result in: world using cloud technologies – Build a case for transformation with – New market growth to unlock and transform core tangible benefits and costs. Improve customer experience and business capabilities – Align executives to the same vision, quickly scale to new markets, driving strategy, objectives and business benefits. security-rich growth. – Deliver the required outcome with a – Reduced costs business-led transformation approach. Optimize processes and workflows – Create a clear framework with the right level to release value from core expertise. of governance to speed decision-making. – Data-driven insights “We were keen that this – Outline the key architectural decisions that Harness the power of data to deliver implementation should be a need to be made clearly. insights-based digital experiences. – Provide support for change management, – Increased productivity business transformation program intelligent workflows and advanced Transform workforce and culture that standardized processes technologies like AI and blockchain. to allow talent to focus on the across our entire company. highest-value work. We were very impressed with how IBM adapted to our work ethic; it was as if we were one unified team.” 14

— Mike McCormick, CIO, Vivo Energy

Implement DevSecOps-driven The IBM Services approach Key benefits monitoring and management The right application management An effective application management and DevOps approach helps: and DevOps can result in: of cloud-native and traditional – Deliver a unified operations layer to – Accelerated software delivery applications for hybrid monitor and manage on-premises and Experience faster time-to-value, multicloud environments cloud environments seamlessly. increased capacity to innovate and – Use a single point of contact and view into an improved customer experience. your hybrid multicloud provider landscape. – Increased application reliability – Monitor and manage workloads Leverage faster issue detection and deployed on cloud with runbook-based reduced operational, security and issue remediation. compliance risks to improve availability. “We deployed DevOps – Deploy intelligent incident, problem and – Virtually no vendor lock-in methodology with IBM. change management using analytics, AIOps Use built-in multicloud platform support, and application reliability engineering. a customizable 24x7 support model, It was a big surprise that in – Integrate development and operations of dashboards and pricing options to stay software delivery through agile practices agile in the market. 3 months we already achieved using comprehensive DevSecOps services. – Over 1,000 dedicated team members the expected results. In Use advanced multicloud platform provider experience across the globe to manage one year, the delivery time workloads on and off premises. doubled in velocity.” 15 – Reduced costs Realize substantial savings in application — Danilo Gismondi, CIO, Trenitalia management costs using a shared services model and automation.

Drive differentiation and The IBM Services approach Key benefits growth through integrated The right enterprise application An effective enterprise application management approach helps: management approach can result in: and optimized end-to-end – Provide seamless collaboration across – Increased customer satisfaction application management the global enterprise. Improve operational efficiency and – Harness managed services from positively impact end users and customer infrastructure-as-a-service (IaaS) experience teams with IT support. to full-service SAP and Oracle – Improved application resiliency applications and more. and efficiency – Run on private and hybrid clouds, as well Harness analytics-driven predictive as the most popular public cloud providers, modelling to increase application resiliency. “With our SAP environment such as the IBM Public Cloud, Amazon Web – Shorter, more frequent delivery cycles run by IBM, we can take on Services, Microsoft Azure and Oracle Reduce risk by embedding quality Cloud Infrastructure. processes at the start of migration. a lot more as an organization – Conduct an SAP HANA impact assessment – Process automation and use results for business case building, Implement cognitive solutions and resolve and will be able to scale up embedded industry accelerators and issues by automating steps in the design, capacity as our business enterprise resource planning (ERP) portals. build and repair of a solution. continues to grow. This would be almost impossible without a partner like IBM.” 16

— Mike Berendsen, VP of Global Information Systems, Whirlpool

Use a single, integrated The IBM Services approach Key benefits management and operations The right managed multicloud services An effective managed multicloud services platform helps: platform can result in: offering to consume, – Implement a comprehensive, open – New digital operations orchestrate and govern platform for multicloud management Use ITOps and DevOps to control costs, digital services from the that can progress and mature on the while accelerating time-to-market. journey to cloud. – Standardized solutions IBM Public Cloud and – Provide a preselected catalog of Curate services that meet the majority ecosystem services, IaaS, PaaS and of customer-requested requirements other providers managed services from IBM, Amazon, to improve quality of service. Google, Microsoft, VMware, ServiceNow – Best-in-class tooling “ The multicloud services and others. Automate DevOps tools and customize management platform has helped – Harness IBM Watson® technology, your combination of tools to increase for insights and recommendations. flexibility and use pre-existing tools. identify costs that would demand – Use dedicated consoles to integrate – Streamlined consumption a considerable amount of time governance across consumption, Harness a self-service, consumption- to summarize using previous operations and management, creating based model that provides visibility a unified, consistent user experience, across cloud costs. methods (spreadsheets). regardless of provider. We believe that we are on the correct path to simplifying and obtaining value with this tool.” 17

— Robson Leal de Oliveira, Cloud Project Manager, BRF S.A.

Use a digital consumption The IBM Services approach Key benefits model to simplify and The right multicloud management Effective multicloud management services helps: services can result in: orchestrate infrastructure – Use a security-rich, single pane of visibility – Faster time to market management services across a to manage services across a hybrid Support applications with agile and hybrid multicloud environment multicloud environment. near real-time managed services. – Implement modern service management – Optimized costs using engineer-based and DevOps-based Experience higher service availability, site reliability delivery models. quicker recovery and optimized – Use preintegrated solutions with flexibility cloud spend. for seamless ecosystem transitions. – Day 2 results “It’s about open interoperability – Order, deploy, operate and govern across Enable cost optimization and continuous across these environments platforms using a self-service portal. improvements in near real-time. – Leverage alliances with leading cloud and how we form a trusted providers and other complementary services, such as consulting, migrations, partnership—not on whether application management and security. or not you’re buying IBM hardware or software, but about having somebody you can trust across the entire computing stack.” 18

— Tim Skeen, CIO, Anthem

Deliver a hybrid cloud The IBM Services approach Key benefits infrastructure for the complete The right managed IaaS approach helps: An effective managed IaaS approach can result in: infrastructure stack, whether – Unify the “as a service” experience using a singular and consistent approach across – Maximized up-time on-premises, in a private private and public clouds. Improve overall infrastructure or multitenant cloud, or the – Establish a complete infrastructure stack availability from a fully integrated, for compute, networking and storage standardized solution. IBM Public Cloud in a managed IaaS model. – Decreased costs – Use a dedicated single tenant infrastructure Implement single vendor, efficient and multitenant instances for the IBM designs that can lower total cost Public Cloud and unique enterprise of ownership. “IBM brought a fully workloads running on platforms such – Self-service capabilities integrated services delivery as IBM Z® or IBM i. Use automated processes to – Experience WAN and LAN connectivity respond to business demands model … that supports not across clouds and data centers. using flexible capabilities. only the application side – A changed expense model Convert IT from a capital expense of our platform, but also model to an operating expense model. 19 – Improved customer problem resolution the infrastructure.” Decrease time to resolution through a single point of contact. — Mark Tiddy, CIO, Mitsubishi Motors Australia

Use services and technology The IBM Services approach Key benefits to protect, detect, respond The right cloud security and resiliency An effective cloud security and resiliency approach helps: approach can result in: and recover from potential – Develop a comprehensive security – Managed compliance breaches of your hybrid and resiliency program to mitigate Create security and resiliency programs cloud estate business and data risks in a hybrid in compliance with regulations and multicloud environment. internal policies. – Implement end-to-end cyber resilience – Boosted cloud security and recoverability processes, including threat management Protect critical data and assets, and and cyber incident recovery, that allow confidently move to the cloud. for swift recovery. – Reduced potential threats “Every minute matters, – Use continuous device health Increase threat monitoring with AI and and if our systems are not monitoring and patching to help response capability with orchestration. reduce potential threats. – Simplified recovery online, then we’re letting our – Plan for recovery of applications and Improve the speed and reliability of customers down. Moving to business processes during outages. recovery with workflow orchestration – Centralize and simplify visibility, and tested patterns. the IBM Cloud lets us sleep management and monitoring of – Increased visibility 20 operations for hybrid workloads. Improve monitoring and management of better at night.” security and business continuity operations. — Chad Simpson, VP and Deputy CIO, City Furniture

Engage smart, single-source The IBM Services approach Key benefits support that covers your entire The right support for multivendor An effective support approach for environments helps: multivendor environments can result in: IT ecosystem, end to end, – Use advanced analytics to uncover – Reduced costs from open source software and performance insights. Experience up to a 25% savings hybrid cloud environments to – Implement cognitive solutions and on support expenses.21 use AI to enhance support coverage. – Saved time multi-technology hardware – Enhance field staff capabilities with Decrease time spent on vendor augmented reality. management by as much as 20%.21 and traditional systems – Manage basic, repetitive tasks – Expanded market reach using automation. Leverage IBM’s global support model and “IBM helped us provide a – Work with an assigned IBM technical supply chain to scale to new markets. better technology support account manager as a single point of – Expert open source support contact for continuity of service. Experience support for commercial editions experience to our customers, – Avoid problems by using health and more than 150 community editions. checks and analytical tools. – Accelerated cloud adoption so we could spend more Use advanced technologies to improve time enhancing services availability and efficiency across the IT 22 estate, drive down costs, and manage IT with cognitive solutions.” problems before they occur. — Marcos Rodrigues, Sales Director, Ricoh Latin America

IBM Services brings together IBM’s expertise Powerful results unique capabilities so you Up to faster modernization 100,000 25% of mission-critical applications and can deliver a next generation cloud migrations across 20 industries infrastructure by leveraging the portability to move you to the cloud with confidence cloud architecture of containers and Kubernetes at scale 23

With Red Hat, the power and flexibility of 90,000 Up to a 90% reduction in time spent open hybrid cloud technologies are combined cloud architects and practitioners around managing environments using an with the scale and depth of IBM’s innovation the world who are trained and experienced integrated management platform to and industry expertise. on every major cloud platform simplify the multicloud architecture 23

The IBM Public Cloud is the most open and Up to a 75% reduction in ITOps secure public cloud for business—built on 1,200 expense as a result of full visibility, a foundation of open innovation, security professionals engaged in application governance and compliance across leadership and enterprise-grade capabilities. management activities globally your cloud environments, assisted by consistent service-level support 23 IBM Services, Red Hat and the IBM Public 3,000 Cloud combined can bring your organization managed SAP instances the capabilities and roadmap that enable you to envision, iterate and scale your business. You can leverage flexible and security-rich 300 cloud technologies from essentially any data centers under IBM provider, all managed with consistency management and choice.

To learn more about IBM Services, schedule a © Copyright IBM Corporation 2020 IBM Corporation consultation with your IBM Business Partner New Orchard Road or visit ibm.com/services/cloud Armonk, NY 10504 Produced in the United States of America

1 “Assembling your cloud orchestra, A field guide to multicloud management.” 75019775USEN-02.IBM Institute for Business Value, February 2020 October 2018. https://www.ibm.com/thought-leadership/institute-business-value/report/multicloud IBM, the IBM logo, ibm.com, IBM Cloud, IBM Garage, IBM Services, IBM Watson, and IBM Z are trademarks of International Business 2 Virginia M. Rometty, “Chairman’s Letter.” 2018 IBM Annual Report. COL03002-USEN-18. IBM, 2019. Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other https://www.ibm.com/annualreport/2018/letter.html companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at 3 “Broadridge Financial Solutions, Inc.” IBM, October 2019. https://www.ibm.com/case-studies/broadridge-financial-solutions-cloud www.ibm.com/legal/copytrade. 4 “Godrej Group.” IBM, August 2019. https://www.ibm.com/case-studies/godrejgroupjourneytocloud Microsoft and Azure are trademarks of Microsoft Corporation in the United States, other countries, or both. 5 “Digitalization will reshape the future energy system - Fortum begins multicloud adoption journey with IBM Services.” IBM, November 6, 2019. https://newsroom.ibm.com/2019-11-06-Digitalization-will-reshape-the-future-energy-system-Fortum-begins-multicloud- VMware is a registered trademark of VMware, Inc. or its subsidiaries in the United States and/or other jurisdictions. adoption-journey-with-IBM-Services 6 “BNSF Railway Improves Safety Using IBM Services Platform with Watson.” IBM IT Services, March 2018. Red Hat and OpenShift are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries. https://www.youtube.com/watch?time_continue=15&v=4wAOd5em9gY This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available 7 “VE Commercial Vehicles Ltd.” IBM, November 2018. https://www.ibm.com/case-studies/ve-commercial-vehicles in every country in which IBM operates. 8 “Iptor: Migrating to the Cloud at Scale.” IBM IT Services, June 22, 2018. https://www.youtube.com/ watch?v=usPZzvHyrF4&feature=youtu.be The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary 9 Chris Hansen. “6 R’s of a Cloud Migration.” SPR, October 2015. https://spr.com/6-rs-of-a-cloud-migration/ depending on specific configurations and operating conditions. 10 The Total Economic Impact of IBM Services for Application Migration and Modernization To A Hybrid Multicloud Environment.” All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and Forrester and IBM, September 2019. https://www.ibm.com/downloads/cas/9NYMAYGL the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client 11 “American Airlines.” IBM, March 2018. https://www.ibm.com/case-studies/american-airlines configurations and conditions. Contact IBM to see what we can do for you. 12 “Eithad Airways.” IBM, October 2019. https://www.ibm.com/case-studies/etihad-airways-ibm-cloud THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT 13 “Fuji Television Network, Inc.” IBM, September 2019. https://www.ibm.com/case-studies/fuji-tv-gts ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON- 14 “Vivo Energy.” IBM, February 2019. https://www.ibm.com/case-studies/vivo-energy-power-service INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. 15 “Application Testing | IGNITE | Trenitalia DevOps Success Story.” IBM Services, March 16, 2017. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. https://www.youtube.com/watch?v=F6jxL4dxRSA&feature=youtu.be The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent 16 “Whirlpool Corporation.” IBM, June 2019. https://www.ibm.com/case-studies/whirlpool-corporation-ibm-services-cloud-growth or warrant that its services or products will ensure that the client is in compliance with any law or regulation. 17 Based on IBM internal interviews Statement of Good Security Practices: IT system security involves protecting systems and information through prevention, detection and 18 “Anthem.” IBM, June 2019. https://www.ibm.com/case-studies/anthem response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, 19 “Mitsubishi Motors Australia Ltd.” IBM, January 2019. https://www.ibm.com/case-studies/mitsubishimotors-australia misappropriated or misused or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or 20 “City Furniture, Inc.” IBM, April 2019. https://www.ibm.com/case-studies/city-furniture product should be considered completely secure and no single product, service or security measure can be completely effective in 21 “The Total Economic Impact™ Of IBM Multivendor Support Services (MVS).” Forrester and IBM, January 2019. preventing improper use or access. IBM systems, products and services are designed to be part of a lawful, comprehensive security https://www.ibm.com/downloads/cas/GVDZRDZW approach, which will necessarily involve additional operational procedures, and may require other systems, products or services to be most effective. IBM DOES NOT WARRANT THAT ANY SYSTEMS, PRODUCTS OR SERVICES ARE IMMUNE FROM, OR WILL MAKE YOUR 22 “The Smart List: Ricoh Latin America transforms customer experience with AI.” IBM Services, December 19, 2019. ENTERPRISE IMMUNE FROM, THE MALICIOUS OR ILLEGAL CONDUCT OF ANY PARTY. https://www.ibm.com/blogs/services/2019/12/19/the-smart-list-ricoh-latin-america-transforms-customer-experience-with-ai/ also see the original case study: https://www.ibm.com/case-studies/ricoh-latin-america-gts-watson 23 Based on IBM internal testing 7NO6EYEN