2010-2011 Terms and Conditions
Total Page：16
File Type：pdf, Size：1020Kb
2010-2011 Terms and Conditions Client’s Name: Eileen Denstad Group Code: DENS060811 Tour Program: Yucatan Adventure 2009-2010 Terms & Conditions Before you book What’s Included in your trip Number of nights/days per tour program, American style breakfast and dinner daily (some dinner might be at local restaurants) First class motor coach service, with a/c. Panoramic windows and seat belts; Entrance fees to archaeological sites, museums and attractions as per specified on each itinerary; Bilingual local guides at sites, museums, city tours and attractions; 24 hrs Tour Escort Service; Comprehensive walking tours led by Tour Escort; Tips to bell boys, maids and waiters; hotel and state taxes. Hotel grading We categorise all hotels as medium, first or deluxe class to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. A comparison of the extra night cost shown in the price box against each hotel will also give some idea of how hotels in the same resort/country are likely to compare in terms of general standards. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated. Single rooms Please note that the standard and location of single rooms is not always as good as that of twin/double rooms even when you pay the single supplement. Excursions and touring Tours single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed was not available. Triple/Quad rooms A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camped style) placed in a double/twin room. Conditions may be cramped. Booking a room for early arrival or late departure generally hotel rooms will be available between approximately noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price. Room upgrade/honeymoon/anniversary offers When the offer of a room upgrade is mentioned, it is not necessarily an upgrade to the next category, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange this, but it is not always possible to guarantee. Passports/Visas/Health We can only advise of the requirements. This should be checked with the Mexican embassy. You should ensure that you have a valid ten year passport and, - All passports must be machine readable i.e.: red passports. If you still have an old blue passport you will need to obtain a visa before travelling, or apply for a red passport. If you need to apply or renew an expired passport, you should do so well in advance of travel. Health, Safety and Security abroad we take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your Tour. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the Destinations we feature in this brochure are not as stable. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to your self by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Explora Mexico operates in many parts of Mexico, some of which do not conform to health and safety standards. We request that all hotels comply with the local regulations applicable in their local area for health and safety but we cannot guarantee that these meet US standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on Tour. Children on Tour We normally do not accept children travelling along, as most of our itineraries a basically designed for students and Teachers on Educational and Cultural Tour Programs. Tour Seasons Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowned beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities. Other hotel guests many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements best. Meals Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Tours which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a Tour where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. Supplements shown in our brochures for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your Tour. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your Tour price. Special requests Where special requests i.e. diet, room location, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of Tour; you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. If you are disabled Explora Mexico will be happy to give you advice and to assist you in choosing a Tour that will meet your requirements. However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. An appropriate medical form will be sent to you for this purpose. Excursion/Meal packages Excursion or meal packages which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that these packages are offered for the convenience of being both booked and pre-paid. The cost of any unused tours within excursion packages may not be refunded. Weather Weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your Tour due to bad or unusual weather conditions. For more details on the temperature and rainfall in our destinations, please see the weather section on your local area before you go on tour. Our Staff We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training, Bookings & payments your commitment to us when you wish to confirm a Tour booking you must sign a booking form and pay a deposit of $250.00 usd per person (Non-refundable) or any higher deposit which applies to your Tour. When you sign the booking form you are confirming that you understand and have accepted our Important Tour Information which forms our booking conditions.