2010-2011 Terms and Conditions

Client’s Name: Eileen Denstad Group Code: DENS060811 Tour Program: Yucatan Adventure

2009-2010 Terms & Conditions

Before you book

What’s Included in your trip Number of nights/days per tour program, American style breakfast and dinner daily (some dinner might be at local restaurants) First class motor coach service, with a/c. Panoramic windows and seat belts; Entrance fees to archaeological sites, museums and attractions as per specified on each itinerary; Bilingual local guides at sites, museums, city tours and attractions; 24 hrs Tour Escort Service; Comprehensive walking tours led by Tour Escort; Tips to bell boys, maids and waiters; hotel and state taxes.

Hotel grading We categorise all hotels as medium, first or deluxe class to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. A comparison of the extra night cost shown in the price box against each hotel will also give some idea of how hotels in the same resort/country are likely to compare in terms of general standards. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

Single rooms Please note that the standard and location of single rooms is not always as good as that of twin/double rooms even when you pay the single supplement. Excursions and touring Tours single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed was not available.

Triple/Quad rooms A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camped style) placed in a double/twin room. Conditions may be cramped.

Booking a room for early arrival or late departure generally hotel rooms will be available between approximately noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price.

Room upgrade/honeymoon/anniversary offers When the offer of a room upgrade is mentioned, it is not necessarily an upgrade to the next category, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange this, but it is not always possible to guarantee.

Passports/Visas/Health We can only advise of the requirements. This should be checked with the Mexican embassy. You should ensure that you have a valid ten year passport and, - All passports must be machine readable i.e.: red passports. If you still have an old blue passport you will need to obtain a visa before travelling, or apply for a red passport. If you need to apply or renew an expired passport, you should do so well in advance of travel.

Health, Safety and Security abroad we take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your Tour. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the Destinations we feature in this brochure are not as stable. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to your self by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Explora Mexico operates in many parts of Mexico, some of which do not conform to health and safety standards. We request that all hotels comply with the local regulations applicable in their local area for health and safety but we cannot guarantee that these meet US standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on Tour.

Children on Tour We normally do not accept children travelling along, as most of our itineraries a basically designed for students and Teachers on Educational and Cultural Tour Programs.

Tour Seasons Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowned beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

Other hotel guests many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements best.

Meals Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Tours which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a Tour where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. Supplements shown in our brochures for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your Tour. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your Tour price.

Special requests Where special requests i.e. diet, room location, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of Tour; you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued.

If you are disabled Explora Mexico will be happy to give you advice and to assist you in choosing a Tour that will meet your requirements. However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. An appropriate medical form will be sent to you for this purpose.

Excursion/Meal packages Excursion or meal packages which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that these packages are offered for the convenience of being both booked and pre-paid. The cost of any unused tours within excursion packages may not be refunded.

Weather Weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your Tour due to bad or unusual weather conditions. For more details on the temperature and rainfall in our destinations, please see the weather section on your local area before you go on tour.

Our Staff We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training,

Bookings & payments your commitment to us when you wish to confirm a Tour booking you must sign a booking form and pay a deposit of $250.00 usd per person (Non-refundable) or any higher deposit which applies to your Tour. When you sign the booking form you are confirming that you understand and have accepted our Important Tour Information which forms our booking conditions. You are also accepting that the terms of Important Tour Information booking conditions form the basis of any contract between Explora Mexico and yourself, which is subject to the US/Canada/Mexico law and the exclusive jurisdiction of the Courts. When booking your Tour, if you wish to make a modification to a Tour shown in the brochure we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as Explora Mexico holds the space required. If we have to make a special request for alternative or extra space, an administration fee of $250.00 usd per booking will be charged. Additional services will be quoted for upon request. Should you wish to extend your Tour making your own private arrangements, this can usually be done subject to an administrative charge of $10.00 usd per person per night. If you payment is made with a credit card additional bank charges will be added to your tour fee depending on the type of credit card and amount paid. (American Express cards are not accepted)

Payment schedule

1st payment: 50% of total fees + additional services as per agreement, 90 days prior to arrival (April 9, 2011) 2nd payment: 100% of all tour services must be paid minimum of 35 days prior to arrival (May 4, 2011)

Rooming list must be sent minimum of 65 days prior to arrival.

Send Payment to: (Wire transfers)

Luis Augusto Casares Beneficiary: Castellanos Bank: Inter National Bank Address: 1801 S 2nd st. PO BOX 1700 McAllen, TX. 78505-1700 Account # O296295 ABA # 114915272

Our commitment to you Your contract is with Explora Mexico sa de cv. We will arrange to provide you with the various services which form part of the Tour you book with us. Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices (see Explora Mexico Price Guarantee below). The prices we advertise are based on specially negotiated economy airfares to be booked in a specific airline booking class. At the time of booking if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and the applicable flight supplement will be advised to you, at that time. The booking is not accepted until the date shown on the invoice, which will be sent to you or your Travel Agent. It is only then that a contract exists between you and us.

Peak season supplements during peak periods such as Christmas and Easter when demand totally outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your Tour. The supplements may be for certain Tour departures and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.

Insurance it is important that you have insurance cover and that it is adequate for your needs. You can purchase this at mostly any Insurance company in the US/Canada. We do not offer insurance.

If you want to cancel your Tour

Cancelling your Tour if you or anyone on your Tour booking decides to cancel the Tour we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification of cancellation is received.

Prior to 30 days: deposit forfeited 30 – 25: 30% of total Tour cost 24 – 15: 90% of total Tour cost Less than 14 days: 100% of total Tour cost

We would strongly recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees. If you have taken advantage of an airline offer, and paid a higher refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.

If we have to change or cancel your Tour

Accuracy We rigorously check the information given in our brochures about accommodation, resorts, itineraries etc., to ensure it is correct at the time of going to press, but in view of the fact that brochures are prepared in advance, advertised facilities may be changed. Therefore changes may be made to the particulars on this site. In these circumstances we will notify you of changes before you book. However, please bear in mind that hoteliers, restaurateurs, night club owners etc., may wish to maintain or improve their facilities, or even take a break themselves. Flight times and carriers in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

Changes due to circumstances beyond our control We will not be liable to pay any compensation if we are forced to cancel or in any way change your Tour as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charter, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, and terrorist activity.

If we change your Tour accommodation We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay £50 per person for any inconvenience.

If we cancel your Tour we reserve the right in any circumstances to cancel your Tour for any reason. However we will not cancel your Tour within 61 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control). If we have to cancel your Tour we will offer you:- 1. An alternative Tour of equivalent or of very closely similar standard and price, if available. 2. Travel arrangements of a lower standard and a refund of the difference in price; or 3. A full refund of all monies paid. Compensation as offered for ‘significant changes’ will also be paid unless the Tour is cancelled because you have failed to pay on time or as a result of circumstances beyond our control. No compensation is payable if the Tour is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package.

Minimum numbers Price boxes on relevant pages will indicate whether a particular Tour is subject to a minimum number of participants for its operation. We will advise you at least 15 days before departure if minimum numbers have not been reached. You will then have the choice of booking an alternative Tour with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid.

On Tour

Will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost Tour time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let.

Water/Electricity Supplies In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

Accommodation in the Tropics Accommodation in the tropics. In many hotels, especially beach resorts ‘insects’ in the rooms (ie. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

Water sports and Other Activities many hotels offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety.

Behaviour most people go on Tour for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behavior is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your Tour. Should this happen no refund or compensation would be paid.

Lost Property if you lose any personal items whilst on Tour, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return. (Of your own)

If you have a complaint while you are on Tour if you have cause for complaint whilst on Tour, you must bring it to the attention of our local representative or agent and the hotel immediately. They will do their best to rectify the situation. It is unreasonable to take no action whilst on Tour, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

Explora Mexico Duty Officer Explora Mexico operates a 24 hour emergency duty officer system, and the contact number for this will be provided with your itinerary.

Conservation It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase "Take only photographs; leave only footprints" and a number of countries now use this to promote conservation. It would be hard to improve on this statement.

Curtailment In the event that you cut short your Tour and return home early, we regret that we are unable to offer you any refund for the remainder of your Tour not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

On Return from Your Tour

If you had a problem if a problem remains unresolved during your Tour, you should make a complaint in writing to Explora Mexico within 28 days of the completion of the Tour.

Jurisdiction This agreement shall be governed by the Mexican law and be subject to the exclusive jurisdiction of the Mexican courts.

Luis Casares Client’s Name: Owner – CEO Group Code: DENS060811 Explorica Mexico DMC Client’s Signature: [email protected]

Calle 72 # 363-A x 33-D y Av. Colón. Mérida Yucatán. México 97070 PH: 52 (999) 920-4294 FX: 52 (999) 920-3890 www.explora-mexico.com.mx / [email protected]