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Sustainability Report 2018-19 HPCL Continues on Its Exciting Journey of Responsible Growth, Delivering Happiness As It Moves from One Milestone to Another

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Sustainability Report 2018-19 HPCL Continues on Its Exciting Journey of Responsible Growth, Delivering Happiness As It Moves from One Milestone to Another Sustainability Report 2018-19 HPCL continues on its exciting journey of responsible growth, delivering happiness as it moves from one milestone to another. The key to delivering happiness lies in an organisation’s ability to grow while integrating the triple bottom line framework of sustainability – planet, people and profits. Taking leaves out of nature’s playbook literally, the cover of the Report illustrates the harmonious role of the three elements that energise the lives of millions in a land that’s witnessing the rise of a new sun of future opportunities and prosperity. As we grow and become more valuable than we have ever been, we recognise that while everything we deliver may have a value attached to it, the happiness we deliver, is priceless Registered Office and Corporate Headquarters Marketing Headquarters Hindustan Petroleum Corporation Limited, Hindustan Petroleum Corporation Limited, Petroleum House, 17, Jamshedji Tata Road, Hindustan Bhawan, 8, Shoorji Vallabhdas Marg, Churchgate, Mumbai – 400 020, Maharashtra, India Mumbai – 400 001, Maharashtra, India Report Contour About this Report 2 Product Stewardship Research & Development 107 From C&MD's Desk 4 Quality Assurance 109 Message from Directors 8 Customer Centricity 111 The World of HPCL Creating Shared Value Business Overview 14 CSR Approach 117 Vision, Mission and Values 22 Focus Areas 118 Corporate Governance 23 CSR Footprint 119 Internal Systems and Controls 27 Sustainable Development Goals and Supply Chain 31 Our Business Practices 128 Industry Affiliations 32 Awards and Recognitions 33 Nationally Determined Contributions and Our Business Practices 130 Sustainability Ethos Governance & Policies 40 UNGC Principles Connect 130 Engaging with Our Stakeholders 41 Independent Assurance Statement 131 Topics that Matter 47 GRI Content Index 134 Fuelling Growth and Prosperity Financial Performance 54 Abbreviations 139 Physical Performance 55 Strategy for Tomorrow 56 Preparing for a Greener Tomorrow Materials Management 64 Energy Efficiency and Conservation 66 Emissions 70 Focus Towards Renewable Energy 73 Water Management 74 Resource Efficiency and Waste Management 76 Green Perspective 78 Our People, Our Strength The HP Family 84 Nurturing Talent 86 Capability Building 87 Managing Performance Aspirations 92 Rewards and Recognitions 93 Inclusiveness through Employee Engagement 94 Employee Benefits 96 Upholding Human Rights 96 Safety Culture 98 Security of Assets 102 Promoting Health 103 About this Report Hindustan Petroleum Corporation Limited (HPCL) continues to play a crucial role in meeting the myriad needs of the people of India. Through a wide spectrum of energy solutions, we fuel the daily lives of our citizens and the nation’s economy. We continue to create significant The information contained in this Our Annual Report 2018-19 and value for our shareholders while report has undergone appropriate other previous Annual Reports positively impacting lives. We are internal reviews and has been are available at http://www. committed to the triple bottom subjected to independent hindustanpetroleum.com line of sustainable development assurance by a third-party, Bureau There are no material – people, planet and profits. Veritas (India) Private Limited as restatements from our previous The smile we bring to people’s per the AccountAbility Assurance sustainability report. face is the underlying force that Standard AA1000 AS (2008) Type propels and motivates us to 2 Moderate level. Our stakeholders form an perform continuously to fulfil our important part of our sustainable The report boundary remains promise of ‘Delivering Happiness’. growth story. We welcome unchanged from our previous feedback and consider them To share our journey of growth report and covers fully-owned important for us in ensuring that we, and sustainability endeavours with operations of the Company. through our sustainability reports, our stakeholders, we present our These include refineries at continue to disclose information 8th Annual Sustainability Report Mumbai and Visakhapatnam and material to our stakeholders. 2018-19. The report covers our operations of Strategic Business We welcome your queries or management approach, initiatives Units (SBUs) under marketing: suggestions at corporatehse@ and performance on economic, Aviation, Direct Sales, LPG, Lubes, mail.hpcl.co.in or online at environmental and social aspects Natural Gas and Renewables, https://hindustanpetroleum.com and pertains to the period from Operations, Distribution and April 1, 2018 to March 31, 2019. It has Engineering, Pipelines and been developed in accordance Retail (Company-owned and with the Comprehensive option Company-operated outlets). of the Global Reporting Initiative This report does not include (GRI) Standards, including the Oil joint ventures, subsidiaries and and Gas Sector Supplement. international operations. Our sustainability vision and The data presented in the report initiatives are guided by and has been either sourced from our aligned with the global priorities, Enterprise Resource Planning including the United Nations (ERP) system or directly from Global Compact (UNGC) Principles the operations within the report on Environment, Human Rights, boundary. The data analysis Labour and Anti-corruption; techniques and underlying the United Nations Sustainable assumptions/calculations have Development Goals (UN SDGs) been outlined in the relevant and India’s Nationally Determined sections of the report. Contributions (NDCs). A detailed Our Annual Sustainability mapping of how our actions are Report 2017-18 and other contributing to the realisation of previous Sustainability Reports these goals is presented at the end are available at http:// of this report. www.hindustanpetroleum.com 2 Hindustan Petroleum Corporation Limited A unit at our Mumbai Refinery Sustainability Report 2018-19 3 From C&MD’s Desk Decisive Actions. Strengthened Foundations. Dear Stakeholder, Your Company continued to business practices helped your command strong and stable credit Company to stay resilient and Thank you for being part of ratings both from international achieve a credible performance the journey as your Company agencies such as Moody’s, Fitch consistently in the challenging continues to ‘Deliver Happiness’ by and national agencies like CRISIL, business environment. fuelling the nation’s energy needs ICRA and India Rating and Research and enriching the lives of millions. The future of Oil and Gas is exciting Limited. The year witnessed Your Company continued to and challenging characterised by enhancement of Research and demonstrate the highest standard increasing competition, policy Development (R&D) capabilities of corporate responsibility reforms and enforcement of to create new levers for achieving with focus on environmental strict environmental regulations. growth and cost leadership sustainability while continuing the To continue the growth through indigenous development momentum towards accelerated momentum and stay ahead of of new products, processes and growth and excellence. It gives the performance curve, the ‘T20 technologies. The continued me great pleasure to present the strategy’ was formulated with a focus on research and innovation 8th Annual Sustainability Report clearly defined roadmap, having across various areas in the energy of your Company. safety and integrity at the heart sector enabled your Company to of all actions. This strategic plan is Market-led changes have accelerated receive total 12 patents, including helping your Company realise its a massive transformation towards 6 international patents. Vision and Mission, and navigate cleaner, healthier and socially the future business landscape inclusive outcomes. To make by enhancing performance significant contributions to the Sustainability across the triple bottom line society, sustainability has been Approach indicators of people, planet amalgamated as part of normal Responsible business ethos is the and profits. The ‘T20 strategy’ business practice in your Company. foundation of a solid, sustainable is driving sustainable business Your Company continued to business and is ingrained in practices across operations in the scale greater heights of success our Vision, Mission and Values. business value chain. and registered several ‘best Sustainability for HPCL means Your Company’s business activities ever’ milestones and remarkable holistic awareness, ethical are aligned with the United Nations’ achievements across all facets conduct, domain expertise and a Sustainable Development Goals of the business during 2018-19. firm commitment to cater to the (SDGs) and are in consonance Your Company recorded the highest nation’s energy needs through with India’s Nationally Determined ever refining crude throughput sustainable business practices. Contributions (NDCs). and sales volume, and exceeded Your Company has been able the `6,000 Crore mark in net profit Your Company’s vision to be a to reap the benefits of the for the third consecutive year. World Class Energy Company with triple bottom line approach by The excellent performance during superior financial performance aligning R&D, manufacturing the year 2018-19 was wide-ranging, while being a model of excellence and marketing with safe and encompassing stellar physical and in meeting environment and social environmentally responsible financial performance across all commitment keeps all employees practices. Your Company is functions. During the year, your vigilant of their responsibility constantly
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