Things Needed for Starting a Hotel Checklist
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Hotels Are Online Travel Agents Friends? Or Foes?...The Bout Goes On
MYSTIC EAST unexplored horizon A bi-monthly magazine by HRAEI | Vol 2 | Issue 4 | July - August 2016 OTAs VS HOTELS ARE ONLINE TRAVEL AGENTS FRIENDS? OR FOES?...THE BOUT GOES ON DIRECTOR'S NOTE July - August 2016 Dear Fellow Members, The Hotel and Restaurants Association MYSTIC EAST of Eastern India (HRAEI) has been A BI-MONTHLY MAGAZINE BY HRAEI striving since September 16, 2014 to cut Vol 2 | Issue 4 | July - August 2016 down the number of dry days in West Bengal. Our repeated appeals to the state ex- EDITORIAL BOARD cise commissioner (on July 2, 2015 and SUDESH PODDAR April 8, 2015) with a copy to the hon- PRESIDENT, HRAEI ourable finance minister and tourism RAVINDRA KUMAR KASHUKA minister, Government of West Bengal MANAGING COMMITTEE MEMBER, HRAEI has finally paid off. Recently the Bengal SUBORNO BOSE government issued a circular that per- MANAGING COMMITTEE MEMBER, HRAEI mits bars in three-star hotels and above GOPAL DAS AGARWAL and clubs to serve liquor all 365 days a VICE PRESIDENT, HRAEI year and cut down the list of dry days to a mere four-and-a-half days from 12. EDITORIAL CONSULTANT SUSMIT BARMAN The decision ahead of the festive sea- Reduced dry days son in October is a bold step when pro- CHIEF DESIGNER hibition is the keyword of populism in SOMU DUTTA will cut down several states. This will not only help cut hooch death and down tragic deaths caused by consump- ‘Mystic East’ magazine is printed tion of illicit liquor but also add valuable and published by Atikram Gupta on behalf of Hotel revenue to the revenue to the state exchequer. -
Preserving a Room at America's Grand Hotels
PRESERVING A ROOM AT AMERICA’S GRAND HOTELS: A DEVELOPMENTAL HISTORY AND PRESERVATION RESOURCE FOR HISTORIC HOTELS by DAVID R. ARNING (Under the Direction of John C. Waters) ABSTRACT Historic hotels reflect a sense of time and place through their unique style and technology. Hotels traditionally have played an important role in the social life of American cities and, as such, are important cultural resources deserving of preservation and redevelopment. This thesis considers the developmental history of American grand hotels and recent trends by national lodging operators and private investors to redevelop them. The study also examines the Fitzpatrick Hotel project, a certified historic rehabilitation in Washington, Georgia, and offers findings and recommendations for the successful rehabilitation of historic hotels in other communities. INDEX WORDS: Fitzpatrick Hotel, Historic hotels, Historic preservation, Washington, Georgia PRESERVING A ROOM AT AMERICA’S GRAND HOTELS: A DEVELOPMENTAL HISTORY AND PRESERVATION RESOURCE FOR HISTORIC HOTELS by DAVID R. ARNING B.S., United States Naval Academy, 1997 A Thesis Submitted to the Graduate Faculty of the University of Georgia in Partial Fulfillment of the Requirements for the Degree MASTER OF HISTORIC PRESERVATION ATHENS, GEORGIA 2004 © 2004 David R. Arning All Rights Reserved PRESERVING A ROOM AT AMERICA’S GRAND HOTELS: A DEVELOPMENTAL HISTORY AND PRESERVATION RESOURCE FOR HISTORIC HOTELS by DAVID R. ARNING Major Professor: John C. Waters Committee: Bruce Ferguson Henry Munneke Robert Benedict Electronic Version Approved: Maureen Grasso Dean of the Graduate School The University of Georgia August 2004 ACKNOWLEDGEMENTS The author gratefully acknowledges the following individuals for their important contributions to this project: Professor John C. -
CONTENTS HOSPITALITY, HOTEL and HOTELIERING (BTTM 204) Title Page No
HOSPITALITY, HOTEL AND HOTELIERING BTTM 204 CONTENTS HOSPITALITY, HOTEL AND HOTELIERING (BTTM 204) Title Page No. BLOCK I: HOSPITALITY AND HOTELIERING - MEANING , NATURE AND TYPOLOGIES Unit 1 Hospitality: Origin and Evolution in International Context 1-18 Unit 2 Age old Institution of Hospitality with the Spirit of ‘Atithi Devo 19-40 Bhava ’in India and its present Status Unit 3 Typology of Accommodation 41-66 Unit 4 Origin and growth of Hotel industry with special Reference to 67-84 India BLOCK 2: DEPARTMENTATION IN STANDARD INTERNATIONAL HOTEL INTERNATIONAL HOTEL AND, ORGANIZATION AND FUNCTIONS OF VARIOUS DEPARTMENTS Unit 5 Front Office 85-118 Unit 6 Food Production 119-142 Unit 7 F & B Service 143-164 Unit 8 House Keeping 165-197 Unit 9 Back Office and Other Ancillary Departments 198-219 BLOCK 3: TYPE AND FORMS OF HOTELS Unit 10 Classification of Hotel on Basis of Location, Size, Clientele and 220-234 Range of Service etc Unit 11 Star Classification – Criteria and Procedure Adopted in India 235-278 Unit 12 Resort Properties, Heritage Hotels and Ecotels – Concept and 279-294 Emerging Dimensions BLOCK 4: INSTITUTIONAL, PROMOTIONAL AND REGULATORY ASPECTS Unit 13 Manpower Requirement in Hotel Sector vis a vis Existing HRD 295-313 Structure in India Unit 14 Role and Contribution of I.T.D.C. and State Tourism 314-342 Corporations in Development of Hotel Sector in India Unit 15 Multinational Hotel Chains and their Impact on Indian 343-364 Hoteliering Business. Unit 16 Fiscal and Non-Fiscal Incentives Available for Hospitality Sector 365-374 -
Modern Hotel Operations Management
Modern Hotel Operations Management Michael N. Chibili (Ed.) 1st Edition Modern Hotel Operations Management Michael N. Chibili (Ed.) Authors: Latifa Benhadda Shane de Bruyn Michael N. Chibili Conrad Lashley Saskia Penninga Bill Rowson Noordhoff Uitgevers Groningen/Houten © Noordhoff Uitgevers bv © Noordhoff Design (cover and inside matter): G2K, Groningen, The Netherlands Cover illustration: Getty Images, Londen, UK The utmost care has been devoted to the creation of this publication. The author(s), editorial office and publisher accept no responsibility for any information included that is nonetheless incomplete or incorrect. They are always ready to make corrections to any of the data included. If you have any comments or queries about this or any other publication, please contact Noordhoff Uitgevers BV, Afdeling Hoger Onderwijs, Antwoordnummer 13, 9700 VB Groningen, The Netherlands, e-mail: [email protected] 0 / 16 © 2016 Noordhoff Uitgevers bv Groningen/Houten, The Netherlands Apart from the exceptions provided by or pursuant to the Copyright Act of 1912, no part of this publication may be reproduced, stored in an automated retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written approval of the publisher. Insofar as the making of reprographic copies from this publication is permitted on the basis of Article 16h of the Copyright Act of 1912, the compensation owed must be provided to the Stichting Reprorecht (postbus 3060, 2130 KB Hoofddorp, Netherlands, www. reprorecht.nl). To use specific sections of this publication for anthologies, readers or other compilations (Article 16 of the Copyright Act of 1912), contact the Stichting Uitgevers bv © Noordhoff PRO (Stichting Publicatie- en Reproductierechten Organisatie, postbus 3060, 2130 KB Hoofddorp, www.stichting-pro.nl). -
Front Office Management Unit I Introduction and Origin of Hotel Industry
Front office management Unit I Introduction and Origin of Hotel Industry - Definition - Organizational structure of small, medium and large hotels - classification of hotels based on location, size length of guest stay, facilities they offer- types of accommodation {atrium concept, apart hotel heritage hotel, resorts, limited service and full service properties} types of operation (owner operated, partnership, company owned, referral hotels, franchise, management contracts and chain hotels). Unit II Introduction and importance of front office - layout of front office and different equipments in front office - hierachy of front office and duties and responsibilities of front office staff - types of rooms - traiff definition fixation - types of plans ( European, continental, American modified American and Bermuda Plan) - Configuration of rooms Unit III Reservation - importance, enquiry, sources, modes, types, records - reservation confirmation, ammendement and cancellation - over booking - rights and liabilities of travel agents in room bookings registration receiving the guest, pre registration manual and automated registration, rooming a guest, room racks manual and computerized, knowledge of room locations blocking of rooms, Issuing the room keys, room check, registration records. Unit IV Inter department communication - house keeping, engineering and maintenance, revenue centres, HR department, security department , accounts department stores - Front office services - guest service, Handling Mail and message, telephone, wake up calls, -
University of California Riverside
UNIVERSITY OF CALIFORNIA RIVERSIDE Southern California’s Unique Museum-Hotel: Consuming the Past and Preserving Fantasy at Riverside’s Mission Inn, 1903-2010 A Dissertation submitted in partial satisfaction of the requirements for the degree of Doctor of Philosophy in History by Emily Ann McEwen June 2014 Dissertation Committee: Dr. Molly McGarry, Chairperson Dr. Catherine Gudis Dr. Jason Weems Copyright by Emily Ann McEwen 2014 The Dissertation of Emily Ann McEwen is approved: Committee Chairperson University of California, Riverside Acknowledgements I could not have finished this dissertation without the economic, emotional, and scholarly support of a long list of individuals and institutions. It seems an impossible task to properly convey my gratitude in only a few short pages. Over the last seven years the Mission Inn has become my second home and I would first like to thank the staff and volunteers of the Mission Inn Foundation & Museum. In 2007, then-Executive Director John Worden gave me a shot at my first “real” public history job as the Foundation’s Curator of History, an experience that has defined my academic and professional development; for that I am thankful. A special thanks to Steve Spiller, my former internship adviser, colleague, and now friend, for allowing me free reign over the collections for my research – even those boxes buried in the basement – and for his unending support of this project from start to finish. Nanci Larsen always reminded me to keep chugging, provided an ear to vent my frustrations, and was never shy about telling me to put on my “big girl pants.” Thanks to Jennifer Dickerson for being an optimistic cheerleader; Marge Barr for giving me grief in the best possible way; Deane Wylie for taking an interest and always having a kind word; and Theresa Hanley for her professional advice and letting me know it was alright to take a break from the Mission Inn. -
Infrastructure Key Projects Export
Country Project Name Main Sector Bahrain East Hidd Residential City Project Construction Abqaiq, Eastern Province (Saudi Arabia) - Sitra Refinery, Central Bahrain Governorate (Bahrain) Crude Oil Pipeline Project Energy & Utilities Bahrain Strategic Water Distribution Station, Seef District Energy & Utilities Bahrain Muharraq Arad Fort Tourist Resort, Muharraq Construction Bahrain United Tower Project, Bahrain Bay Construction Bahrain Dragon City Retail Development, Diyar Al-Muharraq Construction Bahrain Investment Gateway - Bahrain Project, Muharraq Construction Bahrain Arad Housing Units, Muharraq Construction National Oncology Centre, King Hamad University Hospital, Social Bahrain Muharraq Infrastructure Social Bahrain Salmaniya Medical Complex Upgrade, Manama Infrastructure Social Bahrain Muharraq Hospital (Part of GCC Marshall Plan) Infrastructure Bahrain One&Only Luxury Resort, Seef, Capital Governorate Construction Bahrain GCC Railway Network Transport Bahrain The Avenues Corniche Project, Manama Construction Bahrain Muharraq Ring Road Project Transport Bahrain Alba/Nuwaidrat Intersections Development Project Transport Bahrain Strategic Water Distribution Station, Al-Madina Al-Shamaliya Energy & Utilities Bahrain Dry Bulk Logistics Hub, Bahrain Logistics Zone, Al-Hidd, Muharraq Transport Bahrain Fairmont Al-Jazayer Luxury Resort Construction Bahrain Bahrain Marina Development Project, Manama Construction Bahrain Hidd Transmission Substation Project, Muharraq Energy & Utilities Bahrain King Hamad Causeway, Bahrain - Saudi Arabia Transport -
A Timeline of Hilton History
A Timeline of Hilton History Over the last century, Hilton has grown from a single hotel in Cisco, Texas, to more than 5,600 hotels and 17 brands in 113 countries and territories, with a portfolio that offers a variety of ideal experiences for every type of traveler and trip. Browse the timeline for notable milestones in our 100 years of hospitality. 1890s 1930s 1893 At the direction of Bertha Palmer, the brownie is created by the hotel that would go on to become The Palmer House Hilton. 1919 Conrad Hilton enters the hotel business by purchasing his first hotel. On his way to buy a bank, Hilton instead purchases a local hotel, The Mobley in Cisco, Texas. 1925 Conrad Hilton builds the first hotel to carry the Hilton name: Hilton Dallas in Texas. The setting summer sun can be brutal in Dallas, especially prior to air conditioning, so the elevators, laundry shoots and other non-customer facilities are built along the west side of the building so no guest rooms face the western sun. 1927 Hilton opens the Waco Hilton, its first Hilton hotel with cold running water and air- conditioning in the public areas. 1930s 1940s 1931 The Waldorf Astoria is relocated and rebuilt on Park Avenue at 50th Street. The new building, an Art Deco masterpiece that would go on to become part of the Hilton portfolio, is the largest hotel in the world, contains telephones and radios in every room and is even wired for the advent of television. The hotel becomes the first to popularize room service. -
Autumn 2018 Publication Of
An of cial Autumn 2018 publication of www.ehma.com www.hmi-online.com HMI076_Cover.indd 1 19/10/2018 11:07 GERMAN PRECISION, GLOBAL VISION Steigenberger Hotel Business Bay Dubai, UAE Jaz Stuttgart Germany IntercityHotel Braunschweig Brunswick, Germany MAXX by Steigenberger Deutsche Hospitality stands for an exceptional portfolio comprising more than 130 hotels on 3 continents. The unique portfolio includes Steigenberger Hotels and Resorts, MAXX by Steigenberger, Jaz in the City and IntercityHotels. DHospitality.indd 1 19/10/2018 11:42 From the editor On the web... Keep up with the latest developments across the hotel industry by visiting www.hmi-online.com Phin Foster, editor Where next? t the Hotel Investment de Almeida, the managing director Vila conference Europe (Hot.E) Galé, to find out (page 44). Hotel Management International back in late September, Tim Kemp, along with his wife and Autumn 2018 A Firmdale co-founder and chairman Tim Firmdale co-founder Kit, were keen to talk EDITORIAL Kemp was asked where next for the about a lot more than just Portugal at Hot.E. Editor Phin Foster [email protected] boutique brand. Theirs is a brand forged and operated in Chief sub-editor Thom Atkinson Firmdale has, thus far, restricted itself a very different manner to the industry Sub-editors Nicholas Kenney, Ha Nguyen Senior feature writer Greg Noone to the global hospitality mega capitals norm; like its founders, playfully contrarian, Feature writers Grace Allen, Tim Gunn Production controller Steve Buchanan of London and New York, so it was only colourful and fun. They discuss its founding Group art director Henrik Williams natural that Kemp revealed an interest principles, carving out their own spheres of Designer Sandra Boucher in Paris.