HOW DO I COMPLAINT? AS A CUSTOMER YOU HAVE A RESPONSIBILITY TO:

At Stanger Hospital, we are committed to providing the community with  Take care oh his/her life optimal medical care as a Regional Hospital. We aim to treat everybody  Care for and protect the environment STANGER HOSPITAL equally with respect. We strive to put our clients first in everything we do  Respect the right of other patients and Health Care Workers Private Bag X 10609 and we try by all means to abide with the guidelines of Batho Pele Stanger  Utilize the health system optimally with out abuse. 4450 principles. Tel; 032 437 6000  Get to know his/her wishes local health service facility and what Fax: 032 552 2767 Should you feel dissatisfied with our level of care or anything related, they offer. Email: pumla.mba@kznhealth .gov.za please take the following steps: Inform the Unit Manager or Sister in-charge  Provide with Health Care Workers with relevant accurate infor- of the department about your complaint. mation for diagnostic, curative or counseling purposes. VISION  Advice the Health Providers with his/her wishes with regards to To be the number one Health Care Provider of choice in the province of Your complaint will be tackled immediately and the manager will make sure deaths. Kwa-Zulu Natal that by the time you leave, your complaint has been addressed.  Comply with the prescribed treatment and / or rehabilitation

procedures . MISSISION STATEMENT You may personally go to Public Relations Office. The function of the office  Asks what related costs of the treatment and / or rehabilitation Stanger Hospital is committed to provide compassionate high quality, is to assist you in solving any problems you encounter in the Hospital. would be and arrange for payment. professional and specialized regional District level of healthcare to the  Keep carrier card safely and clean present it at each visit to the community of ILembe District. This office will address your complaint and will maintain sound relations clinic/hospital . with you. CORE VALUES  Bring your identity document on all your clinic or hospital visit.  Honest Register your complaint in writing b filling in the complaint form with all the  Courtesy necessary details and place it into the suggestion box. AS A CUSTOMER YOU HAVE A RIGHT TO:  Ethical & Fair Treatment for all Dignity  Respect & Dignity We will need to follow up your complaint; therefore it is important to give   Teamwork your correct contact details. Your complaint will be acknowledged in 7  Health and safety environment working days.  Participation in decision making

 Access to health care

PRO—CONTACT DETAILS : 032 437 6240.  Knowledge of one’s health E-mail : [email protected]  Insurance / medical aid scheme

VISITING HOURS -WEEK DAYS  Choice of health services We are looking forward to your positive feedback and constructive 13h00—14h00  Be treated by a named health care provider 18h30—19h30 criticism ! Confidentiality and privacy VISITING HOURS-DURING THE WEEKEND 

12H00-14H00  Unformed consent DESIGNED BY: PUMLA MBA (PRO) 18H30-19H30  Refusal of treatment

 A second opinion

 Continuity of care

 Complaint about health services WHO ARE WE? STANGER HOSPITAL REFERAL ENSURING CONTINUITY OF CARE STANGER HOSPITAL IS A 500 BEDDED REGIONAL AND DISTRICT HOSPITAL IS LOCATED AT KWADUKUZA WITHIN THE ULEMBE HEALTH DISRICT. THE HOSPITAL SERVICES AN 1. GPs ESTIMATED POPULATION OF 600 000 FROM THE ILEMBE DISTRICT. 2. KwaDukuza SERVICE RENDERERD BY STANGER HOSPITAL 3. Private Hospital  ACCIDENT AND EMERGENCY CARE 4. Glenhills  OBSECTRICS, SURGICAL AND PAEDIATRIC INPATIENT CARE 5. Kearney  GENERAL MEDICAL & SUGICAL OUTPATIENTS 6. Darnall WHEN YOU VISIT US: 7. Mpmelelo  SPECIALIST MEDICAL CLINIC PATIENTS NEED TO BRING THE FOLLOWING WHEN COMING 8. Nandi  HCT TO THE HOSPITAL: 9. Groutville  ARV CLINIC 10. Shakaskraal  IDENTITY DOCUMENT/BIRTH CERTIFICATE  PMTCT 11. Ballito  EMPLOYMENT DETAILS/PAY SLIP  ECG SERVICES  PROOF OF RESODENCE AND POSTAL ADDRESS   PHYSIOTHERAPY STANGER REGIONAL HOSPITAL MEDICAL AID CARD  RA Moodley  OCCUPATIONAL THERAPHY  SPOUSES EMPLOYMENT DETAILS  Family Medicine  Glendale  SPEECH AND HEARING & AUDIOLOGY SERVICES  PENSION CARD  General Surgery  Mdoniville  LETTER FROM DEPARTMENT OF LABOUR, IF NOT EM-  PSYCHOLOGY  Internal Medicine  Etete PLOYED  ANTE-NATAL CLINIC  Psychiatry  SOCIAL PENSIONERS DO NOT PAY  DIABETIC CLINIC  Paediatrics  Obstetrics  Umphumulo  IF EMPLOYED AND EARNING AN INCOME: THESE ARE  DERMATOLOGY CLINIC  Gynae THE HOSPITAL FEES  PAEDIATRIC ASTHMA / CARDIAC & NEUROLOGY CLINIC  Montobello  Orthopedics  ENDOCRINE CLINIC  Anaesthetics & ICU  Ntunjambili People earning:  OTHOPAEDIC OUTPATIENT CLINIC  Apthalmology  R1—R36 000 pa pay R40  THUTHUZELA CARE CENTRE (CRISIS CENTRE)  R36 000— R72 000 pa pay R  Isithebe  OPTHALMOLOGY CLINIC  R72 000 pa and above pay R  Dokodweni  IALCH  BREAST CARE CLINIC  MEDICAL AID CARD HOLDERS ARE TO BE CHARGED AC-  Mandenp Sundumbili  King Edward CORDINGLY  DIAGNOSTIC IMAGING  Medical CHC  Saint Aiden's  OPERATING THATRE  Tugela  ENT CLINIC  Ndulinde  King George V  UROLOGY  Ohwabede  DENTAL CLINIC  Macambuni  CT SCAN  General practitioners  ENCHOCARDIOGRAPHY