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DELIVERING BUSINESS ESSENTIALS TO NTA MEMBERS DECEMBER 2019 British Columbia casts a wilderness spell PAGE 21 FINDING ‘NICE’ PAGE 14 NTA PREZ BIDS FAREWELL PAGE 6, 45 WHAT’S YOUR X AND Y? PAGE 10 Atnarko River in British Columbia 2020 GROUP TRAVEL GUIDE EXPPRIMARY: LORE MINNESOTA FOR MEMORABLE GROUP EXPERIENCES REVERSED: From the headwaters of the Mississippi River to the shores of Lake Superior, your group adventure begins in Minnesota. Follow the Great River Road or 20 other scenic byways to find unique experiences, from historic houses and museums to American Indian culture. Experience world-class dining and theater, concerts, tax-free shopping alongside stunning scenery. Create unforgettable memories, only in Minnesota. exploreminnesota.com December 2019 FEATURES DEPARTMENTS Minnesota: 4 From the Editor I found the nice Following this August’s 6 Voices of Leadership NTA Board meeting in Minnesota, Courier’s Bob Rouse hit the road and Business discovered hidden gems 8 InBrief and genuinely nice people. ITMI-trained tour directors to attend Travel Exchange ’20 United States REAL ID provisions to go into effect in 14 October 2020 All about Alberta 10 What’s your X and Y? From the dinosaurs Courier’s Bob Rouse offers a formula to help destinations of Drumheller to the focus on what motivates visitors to come—and what might carriages of Cardston, Bob encourage them to stay longer. Rouse enjoyed his tour de force of southern Alberta. 12 What’s On Grand attractions in Grand Rapids Ottawa tulip event highlights Dutch-Canadian relations 18 Resources ‘A place where time 39 Courier’s Guide to NTA-member Lodging Properties stands still’ Courier’s Kendall Fletcher recaps an inspiring journey Community that took her to some of 46 Meet the Members British Columbia’s peaceful Deadwood Gulch Gaming Resort and wild places, including Bella Coola, Kamloops, and Go Global Travel Telegraph Cove. 21 47 New Members/NTA Events Calendar 48 AfterWords Seven NTA members weigh in on how they handle the COMPASS challenges of travel during the holiday season. Gulf Coast 25 Alabama | Florida | Louisiana | Mississippi | Texas The Rockies 31 Colorado | Idaho | Montana | Utah | Wyoming Portugal and Spain 36 Scandinavia 38 Iceland | Norway 25 38 Courier has used images existing in the public domain or made available from sources including, but not limited to, Flickr and Wikimedia Commons under a Creative Commons Attribution Generic License. The full text of the Creative Commons Attribution 2.0 Generic License is available at bit.ly/1gDYjzM. Images used may have been altered by cropping or adjusted for contrast, saturation, size, color, clarity or otherwise digitally manipulated to meet design specifications. Courier’s use of Creative Commons and public domain images does not constitute or suggest the licensor’s explicit or implied endorsement of Courier, its content, staff, contributors, advertisers or any other use by Courier. NTAcourier.com 1 AD INDEX Volume 46, Issue 9 December 2019 | ★ New advertisers NTA President ACISO – Associação Empresarial Ourém-Fátima ..................................37 Pam Inman, CTP [email protected] aciso.pt Editorial Alabama Tourism Department ..........27 alabama.travel Editor in Chief Bob Rouse [email protected] Managing Editor Pat Henderson [email protected] Aon Affinity Insurance Services .............Back Cover Writer Kendall Fletcher [email protected] berkely.com Writer Kay Saffari [email protected] ★Carbon County Visitors Council .....34 Contributors Pam Inman wyomingcarboncounty.com Graphic Design Jeff Quire Chicago The Musical – Advertising National Artists Management Company ..................... 3 President, NTA Services Kami Risk [email protected] chicagothemusical.com Director of Sales and Key Accounts Beth Engel, CTP [email protected] Cody Country Senior Manager, Membership Sales June Calk, CTP [email protected] Visitors & Convention Council ..........32 codyyellowstone.org Account Executive/Western U.S. Kelley Burchell [email protected] Account Executive/Central U.S. & Canada Gina Rutledge [email protected] Coral Castle ......................................13 coralcastle.com Account Executive/Eastern U.S. TJ Olmsted [email protected] Senior Manager, Marketing Ashley Fish [email protected] Delta Air Lines ..........Inside Back Cover delta.com PLANNING AHEAD ★Drury Hotels ..................................42 To view the 2020 editorial calendar, visit NTAonline.com/advertising. NTA members can submit tour product druryhotels.com information or editorial queries to [email protected]. And for advertising information, contact Kendall Fletcher at +1.859.264.6559 or [email protected]. Enjoy Eagan ...................................... 9 eaganmn.com FEBRUARY ISSUE MARCH ISSUE ★Explore Minnesota DESTINATIONS DESTINATIONS Tourism ...................Inside Front Cover Atlantic Coast Four Corners U.S. exploreminnesota.com Florida, Georgia, North Carolina, South Carolina, Virginia Arizona, Colorado, New Mexico, Utah History Colorado ..............................35 Great Frontier U.S. Ontario, Québec, and Niagara Falls historycolorado.org Idaho, Montana, North Dakota, South Dakota, Wyoming Canada and U.S. Western Canada Africa Katarina Line – Incoming Croatia ....... 5 Alberta, British Columbia, Manitoba, Saskatchewan, Yukon Greece, Italy, and Turkey katarina-line.com Latin America City Spotlight: Asheville, North Carolina City Spotlight: Portland, Oregon The National SPECIAL COVERAGE World War II Museum .......................29 SPECIAL COVERAGE Food and Drink nationalww2museum.org Travel Exchange – Fort Worth Recap Historical Homes and Gardens Texas de Brazil..................................12 Sightseeing, River and Big Ship Cruises Guide: Sightseeing Rail texasdebrazil.com Guide: Sightseeing, River and Big Ship Cruises DEADLINES U.S. Space & Rocket Center ..............30 DEADLINES Space: Jan. 3 | Material: Jan. 13 spacecamp.com Space: Dec. 6 | Material: Dec. 16 Visit Colorado Springs ......................33 visitcos.com PUBLISHED BY NTA SERVICES, INC. Email: [email protected] COURIER (USPS 602270, ISSN 0279-4489)(Vol. 46, Issue 9) published nine times a year by NTA Services, Inc., 101 Prosperous The following companies placed ads in Place, Suite 350, Lexington, KY 40509. Periodicals Postage Paid at Lexington, Kentucky, and additional mailing offices. the Distinguished Dozen booklet that is Subscription rate is $60 per year. attached to page 1: POSTMASTER: Send address changes to Courier, 101 Prosperous Place, Suite 350, Lexington, KY 40509. ★Alaska Railroad Corporation COURIER is the official licensed publication of NTA®, an international trade association of the packaged travel industry. Copyright© 2019, NTA Services, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any way or by any alaskarailroad.com means, electrical, mechanical, photocopying, recording or otherwise, without written permission of Courier, except for quotations made for purposes of a review. All inquiries should be sent to Courier magazine, 101 Prosperous Place, Suite 350, Lexington, KY 40509, +1.859.264.6559. Additional American Heritage Railroads subscriptions can be purchased by calling +1.859.264.6559. Printed in USA. durangotrain.com Advertising rates are available upon request. For a change of address, subscribers may notify Courier directly, by email or letter. Coeur d’Alene Casino Resort COURIER’S MISSION STATEMENT cdacasino.com Courier aims to facilitate member-to-member partnering by spotlighting member product and destinations worldwide, to provide information on current industry trends and issues, and to inform members about NTA initiatives, events and benefits. ★Hornblower Cruises & Events hornblower.com Courier is printed on 100% recyclable material Norwegian Cruise Line ncl.com 2 December 2019 B:8.625” T:8.375” S:8.125” B:11.125” S:10.625” T:10.875” AMBASSADOR THEATRE · 49TH STREET AT BROADWAY · CHICAGOTHEMUSICAL.COM NTAcourier.com 3 2 CH_118_TP_GROUP_TRIP_PLANNER_V2.indd Saved at 8-3-2018 12:23 PM from Freelancer iMac by RPM Production / Julian Printed At None Job info Approvals Fonts & Images Job CH_106_P_IN_WHERE Art Director None Fonts Client CHICAGO Copywriter None Champion (HTF Middleweight) Media Type None Account Mgr LISA Live 8.125” x 10.625” Studio Artist Billie Images Trim 8.375” x 10.875” Proofreader None CH_106_P_IN_WHERE_COV- Bleed 8.625” x 11.125” ER_7.875x10.5.psd (CMYK; 301 ppi; 106.11%), Pubs None Notes CRIMINAL_LOGO_CMYK.psd (CMYK; 1570 ppi; 38.19%), SHUBERT_ORG_BUG.ai (5.84%) None Inks Cyan, Magenta, Yellow, Black FROM THE EDITOR Bob Rouse Editor in Chief 101 Prosperous Place, Suite 350 Lexington, KY 40509 USA +1.859.264.6548 [email protected] LIKE MOST OF YOU and your co-workers, we shot a music video. When our entire staff was together for a pre-TREX confab in late October, we turned NTA Headquarters into a studio and lip-dubbed a classic ’80s song, “867-5309/Jenny,” by Tommy Tutone. Videographer Ben Bennett took time away from his college classes to Why did we do it? Well, your honor … film the NTA staff’s lip-dub video: “Jenny, Jenny, who can I turn to?” It was sort of a pet project. I’ve been wanting to try some- thing like this ever since my son’s college fraternity made the time in British Columbia, plus two of my journeys: “Alberta national