FRASER COAST EMERGENCY GUIDE 2

ARE YOU PREPARED?

Fraser Coast Region is a vibrant and fast growing area comprehensive planning, preparation, managing effective that has a wide range of topography and changing response and recovery. demographics. It exhibits an abundance of natural, world The active preparation and participation of all in our heritage, historic, aquatic, flora and fauna attractions. community is key to our resilience, survival and collective Despite the region’s idyllic lifestyle, there will be occasions ability to recover. when the community is affected by a disaster, whether natural or otherwise. This set of handy guides has been prepared to assist and enable you to complete your own emergency preparations. Each year, from November to May, our region is in its cyclone season, and storms, storm surges, flooding and Please take the time to read each fact sheet and identify road closures may be experienced. the names, addresses and numbers you need to ensure you and your household and family members are ready. Fires, in the wild or in urban areas, can affect our communities, and we should also be vigilant for road and You can download these Fact Sheets in a range transport safety, accidents, spills and industrial leaks. of other languages, and find more information at: www.qld.gov.au/getready and www.disaster.qld.gov.au We may be unable to prevent a disaster from happening, but we are able to minimise the adverse effects through If you do a little, we all accomplish a lot.

Contents and Fact Sheets We suggest you consult with your neighbours when compiling your emergency contacts – and why not make sure they have their own kit completed as well? The elderly, disabled, or people with special needs in your neighbourhood may appreciate a hand.

Important phone numbers for key services in the can be found on page 10 – the reverse side of Fact Sheet 4.

FS SUBJECT PAGE Introduction 2 FS 1 Prepare Emergency Plan 3 FS 2 Prepare Evacuation Plan / Kit 5 FS 3 Prepare Emergency Kit 7 FS 4 Prepare Your Home 9 FS 5 Tune Into Warnings 11 FS 6 Check Your Neighbours 13 FS 7 Pet Emergency Plan 15 FS 8 Prepare Your Car 17 Disclaimer This brochure is for information only and is provided in good faith. The Department of Community Safety, Emergency Management FS 9 Prepare Your Business 18 and the State Emergency Service are under no liability to any Want More Information? 19 person in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred, or which may arise directly or Important Phone Numbers indirectly, in respect of reliance by any person on the information contained and Contacts 20 in this brochure.

www.frasercoast.qld.gov.au/disaster-management 3 FACT SHEET 1 PREPARE EMERGENCY PLAN

1 RESEARCH HAZARDS • Does everyone know to tune • Radio frequency of your PREPARE YOUR AND DISASTER into the local ABC radio local ABC radio station MANAGEMENT station to hear updates and (www.abc.net.au/local), HOUSEHOLD WITH ALL ARRANGEMENTS IN warnings? Bureau of Meteorology 9 FACT SHEETS: YOUR COMMUNITY. • You may also need to prepare website (www.bom.gov.au) for evacuation. Discuss where and telephone weather 1. Prepare Emergency Plan • What potential hazards could services for local warnings. impact your community? Is to go if you were unable to 2. Prepare For Evacuation there any information on return home or if you have to Disaster Management Plans leave your home. 4 ENSURE EVERYONE IN 3. Prepare Emergency Kit for these hazards? • Nominate two meeting places YOUR HOUSEHOLD IS 4. Prepare Your Home - Check with your local in case of an emergency, one PREPARED nearby, another outside your 5. Tune Into Warnings council about local warning • Prepare an Emergency Kit systems, evacuation neighbourhood, everyone can 6. Check Your Neighbours easily get to. and store in a safe, accessible process and nominated place. Also see Fact Sheet 3. evacuation routes. • Nominate two family 7. Pet Emergency Plan • Review and practise your • Ask about Emergency and members or friends who do 8. Prepare Your Car not live with you (one local, Emergency Plan regularly Evacuation Plans at your (three times per year). 9. Prepare Your Business workplace, school, and one interstate) to be childcare providers. Check if household emergency • Teach children how and when Available in 20 languages they need details of your contacts in case you and to call Triple Zero (000) in an emergency (use 112 from online: disaster.qld.gov.au household emergency your family become contacts. separated. Ensure everyone mobile phones). Only call knows how to contact these Triple Zero (000) if you • What local support is people. believe the emergency is life available? • Discuss medical conditions of threatening, critical or - Ask for contact details of household members. Include serious. local support agencies and essential medications and • Ensure householders have record these on your dosages in your Emergency current first aid certification. Emergency Plan. Kit. Include a fully stocked first - If your household will need • Discuss what preparations aid kit in your Emergency Kit. support to evacuate, find are needed for your pets. Also First aid training and out what assistance is see fact sheet 7. equipment is provided FACT SHEET 1 available. by the Queensland ALWAYS • Become familiar with weather Ambulance Service – visit REMEMBER warnings issued by the 3 RECORD IMPORTANT www.ambulance.qld.gov.au Bureau of Meteorology DETAILS ON YOUR • Tune into warnings. Having an Emergency (www.bom.gov.au and phone EMERGENCY PLAN (OVER See Fact Sheet 7. Plan is an important step THE PAGE), SUCH AS: services). • Create wallet emergency to prepare for, survive and - Emergency and related cards for all household cope with emergencies. 2 DISCUSS POSSIBLE phone numbers members to refer to when • KNOW, all householders SCENARIOS AND - Triple Zero (000) activating your Emergency RESPONSES WITH YOUR Plan. need to know where your - 132 500 (SES) HOUSEHOLD. • Ensure everyone knows Emergency Plan is kept. - Medical services • Discuss each hazard and where, how and when to turn • INVOLVE all potential scenarios. - Local Council off the main power, water and householders in your - Electricity and other service gas supply in case of • What would you do in the evacuation. disaster preparations event of each emergency? providers so all understand • Display your Emergency Plan • Where might you be when - Insurance providers risks and appropriate on the fridge or household such an emergency occurs? - Relatives and friends actions required in an notice board, provide copies • Depending on the type of • All householder mobile emergency. to household members, emergency, decide how you phones, other numbers such relevant friends, family and • PRACTICE your would keep in touch and as work, school, childcare neighbours and keep a copy Emergency Plan with all where you would meet. providers, friends, neighbours in your Emergency Kit. and your household householders every few • Does everyone know the • Consider joining a community emergency contacts. months to make sure Standard Emergency Warning emergency service everyone knows what Signal (SEWS) and what to do • Details of the two meeting organisation such as the places you have nominated. to do if an emergency when this warning is issued? State Emergency Service To learn more about SEWS (SES) to learn more and help occurs. • Any specific medical visit www.disaster.qld.gov.au conditions, essential your community prepare for • On this Fact Sheet here medications and dosage. and respond to natural disasters – visit www. are four simple steps to • Details for your pets - emergency.qld.gov.au/ses help you, your family and description, photo, household. veterinarian contact details, medication. • The Emergency Plan is on the other side of this page for you to complete for your household. 4

FACT SHEET 1 HOUSEHOLD EMERGENCY PLAN HOUSEHOLD CONTACTS Name Mobile number Email address PRACTICE DATES (Three times per year): 1. 2. 3. EMERGENCY CONTACTS Nearby contact name SHELTER Address Where we will shelter if we are staying in the house? Phone number Where will our pets shelter? Email address Out-of-town contact name Address Phone number Email address MAINS SERVICES Locations in house, and MEETING PLACES how to switch off supply: Nearby meeting place Electricity Address Phone number Further away meeting place Gas Address Phone number PHONE NUMBERS Council Water Electricity Doctor Hospital Veterinary practice EMERGENCY Insurance provider SERVICES Childcare provider Police, Fire and Ambulance Primary school Life Threatening Only High school Phone: 000 Triple Zero (112 from mobile) Workplace Workplace State Emergency Service (SES) - Phone: 132 500 Friend Friend LOCAL RADIO Neighbour STATION Neighbour MEDICAL INFORMATION Medication Who needs it and at what dosage?

www.frasercoast.qld.gov.au/disaster-management 5 FACT SHEET 2 PREPARE FOR EVACUATION

1. RESEARCH HAZARDS AND DISASTER CHECKLIST FOR PREPARE YOUR MANAGEMENT ARRANGEMENTS IN YOUR HOUSEHOLD WITH ALL COMMUNITY EVACUATION: • What potential hazards could impact your Has official advice been given to evacuate? 9 FACT SHEETS: community? Is there any information on Do you know where you will be 1. Prepare Emergency Plan disaster management plans for these hazards? - Check with your local council for information evacuating to? 2. Prepare For Evacuation and plans. Is your evacuation point further inland, 3. Prepare Emergency Kit - Check with your local council about local on higher ground and secure? 4. Prepare Your Home warning systems, evacuation process and nominated evacuation routes. Do you know the preferred route for 5. Tune Into Warnings - Find out if you live in a flood-prone area or evacuation? 6. Check Your Neighbours evacuation zone. Do you need to make Is your vehicle full of fuel? arrangements to stay with friends on higher 7. Pet Emergency Plan ground? 8. Prepare Your Car • Ask about Emergency and Evacuation Plans at HAVE YOU PACKED YOUR: 9. Prepare Your Business your workplace, school, and childcare providers. Check if they need details of your Evacuation Kit? household emergency contacts. Available in (See other side of this page) 20 languages online: • What local support is available? www.disaster.qld.gov.au - Ask for contact details of local agencies and Emergency Kit? record these on your Emergency Plan. (Also see Fact Sheet 3) - If your household will need support to evacuate, find out what assistance is Emergency Plan? available. (Also see Fact Sheet 1) • Become familiar with weather warnings issued by the Bureau of Meteorology (www.bom.gov.au and phone services). Do you have essential medications for your family? 2. DISCUSS POSSIBLE SCENARIOS AND RESPONSES WITH YOUR HOUSEHOLD Have you packed important documents and valuables? - Discuss each hazard and potential scenarios.

- What would you do in the event of each Have you turned off all the power, gas and emergency? water mains to your home? - Where might you be when such an Are your pets safe and secure? emergency occurs?

• Depending on the type of emergency, decide Have you secured and locked your home? how you would keep in touch and where you Have you packed emergency water would meet. supplies? • Does everyone know the Standard Emergency Warning Signal (SEWS) and what to do when Have you checked on neighbours who are this warning is issued? To learn more about elderly or disabled? FACT SHEET 2 SEWS visit www.disaster.qld.gov.au ALWAYS • Does everyone know to tune into the local ABC IF YOU HAVE COMPLETED THE ITEMS ABOVE, REMEMBER radio station to hear updates and warnings? THEN COMMENCE YOUR EVACUATION PLAN • Flood or storm surge, • You may also need to prepare for evacuation. planning for an Discuss where to go if you were unable to return home or if you have to leave your home. evacuation now can save you time and stress in • Nominate two meeting places in case of an the event of such an emergency, one nearby, another outside your neighbourhood, everyone can easily get to. emergency. VISITORS • Nominate two family members or friends who • On this page are do not live with you (one local, one interstate) If you are visiting three steps to help to be household emergency contacts in case or holidaying in prepare evacuation you and your family become separated. Ensure Queensland, or interstate, arrangements for your everyone knows how to contact these people. and do not have family or friends Emergency Plan, as well • Discuss medical conditions of household to shelter with, contact your as a checklist before you members. Include essential medications and accommodation manager to identify evacuate. dosages in your emergency kit. options for evacuation. • Discuss what preparations are needed for your • On the other side of this pets. (Also see Fact Sheet 7.) page is a suggested list of items to have prepared in your Evacuation Kit. 6

FACT SHEET 2 EVACUATION KIT

ITEMS TO INCLUDE: IMPORTANT DOCUMENTS • Multiple changes of clothes for all Insurance papers for house and contents YOUR household members, stored in EVACUATION watertight plastic bags (long pants, long Insurance papers for vehicles and KIT SHOULD sleeved shirts, hats and strong shoes valuable items BE KEPT IN A are recommended) Inventory of valuable household goods STURDY, EASY • Extra essential medicines and repeat TO CARRY prescriptions Wills and life insurance documents BAG OR • Extra first aid supplies, sunscreen, WATERPROOF House deeds/mortgage documents insect repellant STORAGE BOX AND STORED • Extra toiletry and sanitary supplies Birth and marriage certificates IN A SAFE • Pillows, sleeping bags and blankets for Passports/Visa details PLACE THAT each household member IS EASY TO • Books and games for children Stocks and bonds ACCESS.

• Extra baby formula, food and nappies (if Medicare and pension cards Notes required) Immunisation records • Valuables, photos (prints, cd's, USB

data stick) and mementos in waterproof Bank account and credit card details plastic bags Back-up copies of important • Extra money as cash computer files

• Mobile phone, spare battery and Copy of household Emergency Plan charger • YOUR EMERGENCY KIT Emergency contact telephone numbers (also see Fact Sheet 3) • YOUR EMERGENCY PLAN (also see Fact Sheet 1)

AT LEAST 3 DAYS Is how long you may be without assistance www.frasercoast.qld.gov.au/disaster-management 7 FACT SHEET 3 PREPARE EMERGENCY KIT: ESSENTIAL ITEMS

PREPARE YOUR HOUSEHOLD WITH ALL 9 FACT SHEETS: 1. Prepare Emergency Plan 2. Prepare For Evacuation 3. Prepare Emergency Kit 4. Prepare Your Home 5. Tune Into Warnings 6. Check Your Neighbours 7. Pet Emergency Plan 8. Prepare Your Car 9. Prepare Your Business Available in 20 languages online: www.disaster.qld.gov.au

FOOD AND WATER MISCELLANEOUS Range of non-perishable food items Special Items for Infants FACT SHEET 3 Bottled water (nappies, formula etc) ALWAYS Special items needed by elderly or people REMEMBER MEDICAL AND SANITATION with special needs Spare house and car keys Having an Emergency Kit First aid kit and manual

is an important step to Essential medications, prescriptions Pet food, water and other animal needs prepare for, survive and and dosage cope with emergencies. Toilet paper IMPORTANT DOCUMENTS • KNOW, all householders Toothbrush/toothpaste Keep original or certified copies of these documents in your Emergency Kit. need to know where Soap/shampoo your Emergency Kit is Scan copies of them and save the files on a USB Personal hygiene items kept. memory stick or CD to include in your kit. Keep all these items in sealed plastic bags. • CHECK and update LIGHT the contents of your Flashlight/torch with extra batteries Insurance papers for your house and kit regularly, to ensure contents, cars, and for valuable items everything is in working Battery powered lantern Inventory of valuable household goods order and has not expired. COMMUNICATIONS Wills and life insurance documents House deeds/mortgage documents • DISCUSS your Battery powered radio with extra batteries

Emergency Kit with Traditional wired telephone Birth and marriage certificates all householders and Prepaid phone cards and coins for phones Passports/Visa details make sure everyone Stocks and bonds knows what to do in an

emergency. CLOTHING AND FOOTWEAR Medicare, pension cards, immunisation records Warm jumper, waterproof jacket, hat and • On this page is a list of gloves for everyone Bank account and credit card details items which should be

in your kit at all times. Closed-toed shoes or boots for everyone Back-up copy of important computer files Household Emergency Plan with • On the other side of TOOLS AND SUPPLIES emergency contact numbers this page is a list of (also see Fact Sheet 1) extra items which, if Whistle, utility knife, duct/masking tape you do not keep at all Plastic garbage bags, ties times, you should add Safety Glasses and sun glasses to your kit during storm or cyclone season. 8

FACT SHEET 3 EMERGENCY KIT: EXTRA ITEMS

FOOD AND WATER IN KIT OR LOCATION Three days’ supply of non-perishable food plus EXTRA ITEMS can-opener, cooking gear, plates & utensils TO INCLUDE IN YOUR Clean water in sealed containers (10L per EMERGENCY person is recommended for 3 days supply) KIT DURING Water purification tablets CYCLONE AND STORM MEDICAL AND SANITATION SUPPLIES SEASON.

Extra supplies of medications Weather warnings are issued when emergencies Extra toiletry and sanitary supplies like floods, storms and Sunscreen and insect repellant cyclones are expected.

Prescription details for all medications During storm and cyclone season add the items Spare spectacles on this page to your emergency kit.

TOOLS, COMMUNICATIONS AND SUPPLIES It is preferable to keep Wide masking tapes for windows stocks of these items in your kit all the time. Wrench or pliers to turn off all utilities However, if you do not have Tent or tarpaulin enough space in your kit, Woollen and thermal blankets make a note of where to find the extra items in your Mobile phone, spare battery and charger home so you can collect them quickly.

CLOTHING AND FOOTWEAR Change of clothes for everyone, stored in plastic bags Spare clothes and bedding

MISCELLANEOUS ITEMS Extra supplies for infants (formula, nappies etc) Extra items for elderly/people with special needs Spare cash in case ATM's don’t work

Pets – provisions and information (such as vet’s papers, leash, food & water, collars with identification Remember: if you tag, pet beds, litter pan & scooper, carrier or harness, medication) have visitors during an emergency, you will need INTERRUPTIONS TO POWER AND WATER SUPPLIES supplies for them also. Barbeque or portable stove with fuel Fully charged batteries for mobile phone AT LEAST Spare batteries for torch and radio Esky or gas/battery powered refrigerator 3 DAYS Is how long you may be without assistance www.frasercoast.qld.gov.au/disaster-management 9 FACT SHEET 4 PREPARE YOUR HOME

1. GENERAL MAINTENANCE 4. IF YOU LIVE IN AN AREA PREPARE YOUR PRONE TO CYCLONE OR HOUSEHOLD WITH ALL • Check the condition of the roof and SEVERE STORM repair loose tiles, eaves and screws. 9 FACT SHEETS: • Fit windows with shutters or metal • Clean gutters and downpipes so water screens for added protection during high 1. Prepare Emergency Plan can drain away as quickly as possible. winds. 2. Prepare For Evacuation • Trim trees and overhanging branches. 3. Prepare Emergency Kit • Arrange a professional builder to check • Secure loose items that could cause your building and identify measures to 4. Prepare Your Home damage if blown around in high winds increase its structural security to 5. Tune Into Warnings (such as garden furniture and toys). withstand high winds. 6. Check Your Neighbours 7. Pet Emergency Plan 5. WHEN SEVERE WEATHER 8. Prepare Your Car 2. GENERAL PREPARATIONS WARNINGS ARE ISSUED 9. Prepare Your Business • Ensure your home, contents and car • Disconnect electrical appliances and all insurance is current and covers your external television and radio aerials. Available in assets adequately – check your policy 20 languages online: includes debris clean up and disposal. • Turn off electricity and gas main www.disaster.qld.gov.au supplies if instructed by emergency • Identify which room is the strongest authorities. part of the house, in case you need to shelter in your home during severe • Secure outdoor furniture and other storm or cyclone. Usually this would be garden items. the smallest room in the house, with the • Fill buckets and bath with clean water in least windows. case of interruptions to main supply. • Identify where and how to turn off the • Close windows with shutters, or use mains supply for water, power and gas. strong tape in a criss-crossing pattern • Purchase emergency essentials to have and draw curtains. on hand, such as: • Park vehicles under cover away from - Containers to store drinking water. trees, powerlines and waterways. - Spare supply of fuel for use in your • If you cannot access undercover shelter vehicle (ensure you store safely). for your vehicles, secure with firmly tied blankets to minimise hail damage. - Wide masking tape for windows. • Check all household members are safe - Hessian bags and sand for and are in the strongest room in the sandbagging indoor drains to prevent house. sewerage backwash from flooding. • Take your Emergency Kit in with you FACT SHEET 4 whilst sheltering from the storm or ALWAYS 3. IF YOU LIVE IN A cyclone (also see Fact Sheet 3). REMEMBER FLOOD-PRONE AREA • Tune in and listen to your local radio Preparing your home is an • Store all poisons well above ground level. station for updates on the event and important step towards • Identify which indoor items you will need further warnings and safety messages your family being prepared to raise or empty if flooding threatens (also see Fact Sheet 5). for, surviving and coping with emergencies. your home. • The best time to take • ALSO CONSIDER: action to prepare your - Alternatives to carpet floor coverings. home is before storm, cyclone and monsoon - Relocating electrical sockets and season. power-points to well above floor level. • Completing the list of suggested tasks on this fact sheet will assist you to prepare your home and property to minimise potential damage. 10

www.frasercoast.qld.gov.au/disaster-management 11 FACT SHEET 5 TUNE INTO WARNINGS

PREPARE YOUR 1. TUNE IN MORE INFO HOUSEHOLD WITH ALL • Tune your battery powered radio to your ON WEATHER local radio station to listen for weather WARNINGS: 9 FACT SHEETS: and warning updates. • QLD Tropical Cyclone 1. Prepare Emergency Plan • Turn your television to your local station Warnings - 1300 659 212 2. Prepare For Evacuation to watch and listen for warning updates. • QLD Land Weather and Flood Warnings - 1300 659 219 3. Prepare Emergency Kit 2. LOG ON • QLD Coastal Marine Warnings 4. Prepare Your Home 1300 360 427 5. Tune Into Warnings • Bureau of Meteorology website for • QLD General Warnings - 1900 969 922 weather updates, weather warning and 6. Check Your Neighbours (call costs apply) tsunami warning information: 7. Pet Emergency Plan • Australian Tsunami Threat Information www.bom.gov.au (1300 Tsunami) - 1300 878 6264 8. Prepare Your Car • Queensland Disaster Management 9. Prepare Your Business services website for information on Available in preparing, emergency alerts issued and 20 languages online: current information on disaster events. EMERGENCY www.disaster.qld.gov.au www.disaster.qld.gov.au ALERT. • Your local council website for local BE WARNED. Emergency Management Plans and BE INFORMED. evacuation information and routes. Emergency Alert is a telephone warning system that authorities can use to provide warnings to • Find your council at www.dip.qld.gov.au/ communities. local-government-directory.html Emergency alert can be used to send voice alerts FACT SHEET 5 via landline telephones based on the location of the handset, and text alerts to mobile phones based on ALWAYS 3. LISTEN OUT the billing address. REMEMBER It is for use in a range of emergency situations, • For the Standard Emergency Warning including extreme weather events and bushfires. Emergency Services use Signal (SEWS) used at the beginning of You are not charged and will not have to pay for the a range of methods to serious warnings. alert. Importantly, you cannot opt out of receiving warn the community about emergency alerts. severe weather and other • For emergency alert voice messages to If you receive an emergency alert, you need to listen carefully to the advice provided and act immediately. emergencies that require your landline and text messages to your Voice messages will be repeated if you hold the preparation and action at mobile telephone. line. You may be directed to finalise preparations, the household level. secure items around your home, shelter in place or • For local community safety commence evacuation to your predetermined safer When warnings are issued announcements (radio and television) for location. For more information, visit: www.disaster.qld.gov.au/ea/emergencyalert.asp you may be directed to: updates. • Finalise preparations • For sirens and loud-hailer • Secure items around announcements, that emergency your home services may use in certain • Activate your Emergency circumstances. Plan • Shelter in place, or • For emergency services personnel who may door-knock your area to pass on • Commence evacuation warnings. When warnings are issued for major emergencies, to your predetermined relevant authorities may use the Standard safer location. Emergency Warning Signal (SEWS) prior to providing 4. ACT information on the emergency. Warnings are urgent SEWS is a wailing siren sound used throughout – you will need to act • Act immediately on the advice provided. for serious emergency events such as immediately on the severe cyclone, bushfire, flood and storm. • Ensure all householders are aware of the information provided. When you hear the signal on radio, television or warning and advice provided. Check on over the phone via emergency alert messages, pay If you are visiting or neighbours and friends who may need careful attention to the information that follows and act immediately on the advice given. holidaying in Queensland, special assistance. or interstate, and do not To listen to the SEWS go to: have family or friends to • Activate your Household Emergency www.disaster.qld.gov.au/disasters/warning.asp shelter with, contact your Plan. accommodation manager to identify options for • Locate and collect your Emergency Kit. evacuation. 12

FACT SHEET 5 TUNE INTO WARNINGS

EMERGENCY TUNE IN: LISTEN OUT: SERVICES My local radio station: • For the Standard Emergency Warning Signal. Local TV station: • For Emergency Alert messages sent to your Police, Fire and Ambulance telephone. Life Threatening Only • For local community safety announcements. Phone: 000 Triple Zero LOG ON: (112 from mobile) Bureau of Meteorology (BoM) www.bom.gov.au Local Bureau Page: State Emergency Service ACT: (SES) - Phone: 132 500 Queensland disaster Management services • Warnings are urgent. www.disaster.qld.gov.au • Act immediately on the information provided. Local Council Page:

EMERGENCY CONTACT INFORMATION Triple Zero (000) Police – Fire – Ambulance www.triplezero.gov.au (112 from mobiles) BUREAU OF METEOROLOGY 1900 969 922 Qld General Warnings www.bom.gov.au (call costs apply) Qld Tropical Cyclone Warnings 1300 659 212 www.bom.gov.au/cyclone Qld Weather and Flood Warnings 1300 659 219 www.bom.gov.au/qld/warnings Qld Coastal Marine Warnings 1300 360 427 www.bom.gov.au/marine Australian Tsunami Threat Information 1300 Tsunami www.bom.gov.au/tsunami RADIO ABC Local Radio - www.abc.net.au/local ABC Local Radio Frequency Finder - www2b.abc.net.au/reception/frequencyfinder/asp/results.asp Commercial Radio Australia (CRA) - www.commercialradio.com.au/index.cfm?page_id=1012 GOVERNMENT, HEALTH, EDUCATION, ROADS Standard Emergency Warning Signal (SEWS) - www.disaster.qld.gov.au/Warnings_and_Alerts/About_SEWS.html Local Government Directory - www.dip.qld.gov.au/local-government-directory.html Government, Health, Health & Hospitals www.health.qld.gov.au Education, Roads Schools - www.education.qld.gov.au Road Closures – 13 19 40 www.131940.qld.gov.au ELECTRICITY Downed Power Lines - South East QLD Energex: 13 19 62 www.energex.com.au Downed Power Lines - All Other Queensland Ergon Energy: 13 16 70 www.ergon.com.au Supply and Outages - South East QLD Energex: 13 62 62 - Supply and Outages - All Other Queensland Ergon Energy: 13 22 96 - TELEPHONE Telstra 132 203 www.telstra.com.au Optus 1300 307 937 www.optus.com.au ANIMALS AND WILDLIFE Wildlife Hotline 1300 130 372 - RSPCA 1300 852 188 www.rspcaqld.org.au Disease Watch Hotline 1800 675 888 www.farmbiosecurity.com.au/about/emergency-animal-diseases/ (Report Animal Diseases) Lost / Missing Animals 1300 130 372 www.rspcaqld.org.au/what-we-do/lost-animals www.frasercoast.qld.gov.au/disaster-management 13 FACT SHEET 6 CHECK YOUR NEIGHBOURS

WHAT CAN I DO? - Sally is in a wheel chair and will need PREPARE YOUR assistance to secure loose items HOUSEHOLD WITH ALL Get to know your neighbours. Think about around her property. 9 FACT SHEETS: people in your neighbourhood who may need your help, for example: HELP YOUR NEIGHBOURS 1. Prepare Emergency Plan - Older people living by themselves • Help to evaluate and prepare the home for 2. Prepare For Evacuation - People with physical or sensory an emergency by: 3. Prepare Emergency Kit disabilities - Helping them prepare a Household 4. Prepare Your Home - People with a chronic illness or with a Emergency Plan (Fact Sheet 1). 5. Tune Into Warnings mental illness - Helping prepare an Emergency Kit 6. Check Your Neighbours - Single parents with young children (Fact Sheet 3). 7. Pet Emergency Plan - Large families - Helping prepare an Emergency Plan for 8. Prepare Your Car - People newly arrived, including tourists, refugees or immigrants pets or assistance dogs (Fact Sheet 7). 9. Prepare Your Business • Talk to your neighbours to identify those • Assist in identifying and obtaining Available in who may need assistance – remember resources needed to cope effectively 20 languages online: that many people value their privacy. with an emergency. www.disaster.qld.gov.au • Make a list of tasks neighbours can help • Assist moving furniture and valuables out each other. Does anyone have special of the way of flood water. skills, such as medical, technical, trade? • Provide information about what is • Plan how the neighbourhood could work happening. together after a disaster. • Help to secure a property prior to a • Organise a community working bee – it’s cyclone or storm. a great way to get to know your • Provide a place to shelter while an neighbours. emergency occurs. • Examples of ways in which you may be • Help in the clean up after a disaster. able to help others: • Sit down with your neighbours and have a - Bill has a sensory disability and needs cup of tea and chat about what has someone to let him know when weather happened. warnings are issued and cancelled. FACT SHEET 6 Complete your neighbours’ details on the - Joan is unable to lift heavy objects and other side of this page, and help them ALWAYS will need help to raise her furniture complete a fact sheet of information for REMEMBER when flooding is imminent. Getting to know your themselves if needed. - If the power is disrupted, Jack will need neighbours is an important part of preparing your assistance to prepare meals and to household. contact his family. • Neighbours can help each other in many IMPORTANT TELEPHONE NUMBERS ways and can include people in your street or Police, Fire and Ambulance (only call if you believe Emergencies: 000 Triple Zero community. the emergency is life threatening, critical or serious) (112 from a mobile) • Don’t be caught out State Emergency Service (SES) 132 500 during an emergency Local Council 1300 79 49 29 – make time to get to know your neighbours RSPCA 1300 363 736 to report a lost or found animal and their needs before Help for injured or trapped native animals 1300 ANIMAL / 1300 264 625 an emergency situation Other Numbers: occurs. • There may be people who could need more help than others in the case of an emergency – help that often can be provided by neighbours. 14

FACT SHEET 6 CHECK YOUR NEIGHBOURS

KEY INFORMATION TABLES BELOW can be completed for neighbours on your left and right, opposite you across the street, or behind you at the rear of your property.

EMERGENCY NEIGHBOUR TO MY LEFT NEIGHBOUR TO MY RIGHT

SERVICES House number House number Family surname Family surname Police, Fire and Ambulance Family members Family members Life Threatening Only Phone: 000 Triple Zero (112 from mobile) State Emergency Service (SES) - Phone: 132 500 Pets (type/names) Pets (type/names)

Phone numbers Phone numbers

Emergency numbers Emergency numbers RSPCA Phone 1300 A N I M A L 1300 264 625 Email address Email address Phone 1300 363 736 to report a lost or found animal Notes Notes

Notes NEIGHBOUR IN FRONT NEIGHBOUR BEHIND OPPOSITE AT REAR

House number House number Family surname Family surname Family members Family members

Pets (type/names) Pets (type/names)

Phone numbers Phone numbers

Emergency numbers Emergency numbers

Email address Email address LOCAL RADIO STATION Notes Notes

www.frasercoast.qld.gov.au/disaster-management 15 FACT SHEET 7 PET EMERGENCY PLAN

PREPARE YOUR PETS ARE SPECIAL HOUSEHOLD WITH ALL Check with your local council and other BUT MY PET IS NOT A agencies on possible hazards, local CAT OR DOG… 9 FACT SHEETS: Emergency Plans and what arrangements The suggested information on this fact sheet can be generally applied to household pet 1. Prepare Emergency Plan are in place regarding temporary animal emergency planning. shelters during times of major emergencies 2. Prepare For Evacuation or disasters. Although most household companion pets 3. Prepare Emergency Kit are cats, dogs and birds, this is not always You may have to move your animals first, the case . 4. Prepare Your Home for safety. It may not be possible to take Should your companion pet/s be different 5. Tune Into Warnings your pet with you to a temporary – such as aquarium fish, reptiles, small 6. Check Your Neighbours evacuation shelter – plan ahead and be livestock (pigs, fowls, goats, sheep) – you prepared. may have to make special arrangements in 7. Pet Emergency Plan advance of any emergency situation. 8. Prepare Your Car Contact specialised agencies, such as 9. Prepare Your Business TRAINED ASSISTANCE DOGS Queensland Primary Industry and Fisheries (livestock), the RSPCA, or your local pet shop In most cases, trained assistance dogs will Available in or animal’s veterinarian for specialised advice be allowed to stay in emergency shelters 20 languages online: in planning for emergencies. with their owners. Those that are accepted www.disaster.qld.gov.au may require proper identification and proof of vaccination. Check with your local council for more PET EMERGENCY KIT information. Ensure your pet Emergency Kit is easily accessible and includes: BE PREPARED • Medications (for up to two weeks), Individual needs will vary and you will need medical and vaccination records and to decide on the best plan for your veterinarian details. FACT SHEET 7 circumstances and region. • Sufficient food (including treats) and ALWAYS • Secure animals inside before an bottled water for each animal, for up to MAKE SURE emergency event, so they do not take two weeks. Don’t forget the can opener if • Your pet has access to flight or run away. you have tinned food. plenty of food and fresh • Use a secure pet carrier/cage, leash or • A familiar pet blanket or bedding, toys, water. harness to transport animals to safety. grooming equipment. • Your pet has shelter and bedding. • Ensure all vaccinations remain current. • A secure pet carrier, leash or harness to • All animals under your • It may be possible for your pet to be move any animals to safety. care can be properly and boarded in a safe environment away from • Consider your animal’s sanitation needs easily identified. the emergency zone. important for their (and your) health – • You have telephone such as newspaper, paper towels numbers for your • If you are able to house your animal in a disinfectant, rubbish bags. veterinarian or animal temporary foster home, ensure your pet’s welfare agency included medical and feeding information, food, • Birds must eat daily – put special food in your household medicine and other supplies accompany and water dispensers in bird cages and Emergency Kit. them. have a cover for the cage. • You never leave an • Ensure all pets are properly identified. animal tied-up or chained • Details of identification methods. Remember during times of disaster, without shelter and • A current photograph of each pet for bedding. telephones may not work and it is important any registered method includes identification purposes. • You never leave an animal in a motor vehicle. your current address. • Record important telephone numbers, such as veterinarian, pet information and The Pet Emergency Plan • Have a current photograph. This may advisory services. Complete these on the other side of this assist in identifying you as the legal page is for your household owner. details on the other side of this page. pets. If you have more than 2 pets, or are looking after your neighbours’ pets, complete a second Plan. 16

FACT SHEET 7 PET EMERGENCY PLAN

PET EMERGENCY KIT CHECKLISTS (1 for each animal; add another sheet if needed)

HOUSEHOLD PETS PET NAME PET NAME If more than 2 pets in your Type / breed Type / breed household, write their Identification details Identification details names and breeds here: Medications (name, dose) Medications (name, dose)

Vaccination records Vaccination records Veterinarian details Veterinarian details NEIGHBOURS’ PETS Note their names and Bedding, toys Bedding, toys breeds here:: Grooming equipment Grooming equipment Food, can opener Food, can opener Water and bowl Water and bowl Secure carrier/cage, lease, harness Secure carrier/cage, lease, harness Sanitation needs Sanitation needs

(Also see Fact Sheet 6: Check Your Neighbours)

EMERGENCY PHONE NUMBERS SERVICES Animal medical emergency centre Local animal welfare agency Veterinarian RSPCA Phone 1300 A N I M A L Local Council 1300 264 625 Pet insurance provider Phone 1300 363 736 to Pet information and advisory services report a lost or found animal Neighbours Workplace

MAIN HOUSEHOLD CONTACT Name Police, Fire and Ambulance Mobile phone number Life Threatening Only Phone: 000 Triple Zero Email address (112 from mobile) EMERGENCY CONTACTS State Emergency Service (SES) - Phone: 132 500 Nearby contact name Address Home / work phone numbers Mobile phone number Email address Out-of-town contact name LOCAL RADIO Address STATION Home / work phone numbers Mobile phone number Email address

www.frasercoast.qld.gov.au/disaster-management 17 FACT SHEET 8 PREPARE YOUR CAR

PREPARE YOUR 1. GENERAL PREPARATIONS 3. IF YOU DON’T HAVE A GARAGE HOUSEHOLD WITH ALL • Ensure your car insurance is current and • Identify nearby places where you can 9 FACT SHEETS: that it covers your assets adequately. park your car during an emergency. • Have a spare supply of fuel for use in • Your backup-parking should be solid, 1. Prepare Emergency Plan your vehicle to get you to the nearest well-constructed and above potential 2. Prepare For Evacuation fuel outlet (ensure you store fuel safely flood levels. in an appropriate container). 3. Prepare Emergency Kit • Check your street and suburb for flood 4. Prepare Your Home • Purchase wide masking tape for car prone areas. 5. Tune Into Warnings windows. 6. Check Your Neighbours • Store blankets or a hail cover in your car. 4. WHEN SEVERE WEATHER WARNINGS ARE ISSUED 7. Pet Emergency Plan • Keep bottled water and dry food/snacks 8. Prepare Your Car in your car if you are caught away from • Park vehicles under cover, away from 9. Prepare Your Business home. trees, power lines and waterways. Available in • If you cannot access undercover shelter for your vehicles, firmly secure blankets 20 languages online: 2. GARAGE MAINTENANCE www.disaster.qld.gov.au or quilts to them to minimise hail • Arrange a professional builder to check damage. your garage and identify measures to increase its structural security to 5. IF YOU ARE STUCK IN TRAFFIC withstand high winds. • Keep a mobile charger in your car. • Check the condition of the roof and repair loose tiles, eaves and screws. • Place books and/or DVDs in your car to entertain the family. • Clean gutters and downpipes so water can drain away as quickly as possible. • Listen to your local ABC radio station for weather updates and road closures. • Trim trees and overhanging branches. • Secure loose items that could cause damage if blown around in high winds.

FACT SHEET 8 ALWAYS REMEMBER The best time to prepare your car is before a storm or cyclone occurs. Completing the list of suggested tasks on this fact sheet will help you to prepare your car and property to minimise potential damage. 18 FACT SHEET 9 PREPARE YOUR BUSINESS

Getting prepared before a natural disaster strikes your community will help your business PREPARE YOUR continue to operate and recover quickly. Business Continuity Planning provides a HOUSEHOLD WITH ALL framework to help you consider risks and what is needed to be operational post-disaster, 9 FACT SHEETS: develop your response to a disaster and to organise adequate insurance. 1. Prepare Emergency Plan 2. Prepare For Evacuation 1. PREPARE 2. PREPARE FOR EVACUATION ITEMS FOR EMERGENCY AND RECOVERY 3. Prepare Emergency Kit If a natural disaster is imminent, you may Keep items where you can quickly and 4. Prepare Your Home decide to evacuate your business or you easily retrieve them at your business and/or may be ordered to evacuate by local 5. Tune Into Warnings store items safely and securely off-site. authorities. Having an evacuation procedure 6. Check Your Neighbours Key items to consider when preparing could avoids confusion and possible injury during 7. Pet Emergency Plan include: an emergency situation. 8. Prepare Your Car INFORMATION NEEDED KEY STEPS 9. Prepare Your Business • List of employee contact details. • Create a clear chain of command. Available in • Emergency services contacts i.e. Decide who is responsible for 20 languages online: warning about dangerous weather, authorising an evacuation. www.disaster.qld.gov.au road conditions and closures: • Decide what circumstances would www.qld.gov.au/emergency trigger an evacuation. • List of customer and supplier details. • Work out both primary and secondary. • Product lists and specifications. • evacuation routes and exits and create • Latest stock and equipment inventory. floor plans that feature these. Post • How you will be contacted. these in places where they are easy to see. • Develop procedures for dealing with any ACCESS TO IMPORTANT INFORMATION hazardous materials or shutting down • Insurance policies. critical operations. • Financial and banking records. • Make regular drills part of your business • Copies of important documents could to help familiarise staff. be scanned and the files saved on a USB memory stick and external drive. 3. RECORD YOUR BUSINESS CONTINUITY PLANNING HAVE THE RIGHT EQUIPMENT AT YOUR BUSINESS Addressing these needs will form the FACT SHEET 9 • Complete first aid kit, first aid manual. foundation of your business continuity plan. ALWAYS • Battery powered radio, torch, and spare It is important to record what you need to REMEMBER batteries. do in an emergency and the preparation you • Phone and photographic or video need to undertake to recover quickly. Make Having an Emergency Kit devices (useful for insurance claims). someone responsible for various tasks. is an important step to prepare for, survive and • Masking tape. • Visit the Business and Industry Portal cope with emergencies. • Plastic sheeting. at: www.business.qld.gov.au/business/ • PREPARE items for • Personal protective equipment - gloves, running/risk-management/business- emergency and recovery masks, disinfectant, safety glasses. continuity-planning to find information and resources to develop your business • PREPARE for evacuation • Waterproof bags for valuables. continuity plan to prepare for, and • RECORD your Business enable your business to continue to ENSURE YOUR BUSINESS IS SECURE Continuity Planning. operate after a natural disaster or other • Back-up data on USB memory sticks or incident or crisis. • On this page is a list of external drives regularly. items which should be in your kit at all times. • Is cloudstorage a useful option? • Spare keys or security codes.

www.frasercoast.qld.gov.au/disaster-management 19 WANT MORE INFORMATION? CHECK OUT THE LATEST BROCHURES AVAILABLE FROM THE FRASER COAST REGIONAL COUNCIL IMPORTANT PHONE NUMBERS AND CONTACTS

EMERGENCY SERVICE TYPE/AREA NUMBER CONTACT Police / Fire / Life-threatening emergencies only Emergency 000 Ambulance Entire Fraser Coast region State Emergency Emergency 132 500 Entire Fraser Coast region Service (SES) Disaster Coordination (when activated) 4190 4999 Entire Fraser Coast region Centre 4123 8111 142 Torquay Road, Scarness 176 Lennox Street Maryborough 4123 8111 BLOG - MyPolice.qld.gov.au/Maryborough Howard 4123 8111 98 William Street POLICE CIB 4123 8111 - Water Police 4123 8111 - Fraser 4123 8111 Eurong Tiaro 4123 8111 Mayne Street Hervey Bay 4125 2133 227 Torquay Terrace, Torquay Maryborough 4190 4801 98 Lennox Street Locations include: Aldershot, Bauple, Bidwill, Brooweena, FIRE , Dundowran, Dunmora East Booral, Elliot Musket Rural Fire Service Flat, Eurong, , Glenwood, , Happy Valley, 4190 4839 (area office) Howard/ , Miva, , Nikenbah, Orchid , River Heads, Sandy Straits Takura, , Tinana, Tinnanbar, Tiaro, and Yengarie Enquiries, authorised 131 233 Entire Fraser Coast region non-urgent transport

AMBULANCE Hervey Bay - 118 Torquay Road, Scarness Happy Valley - Warry Street, Maryborough - 21 Winston Noble Drive Burrum Heads 223 Burrum Heads Road Hervey Bay 103 Old Maryborough Road, Howard Lot 1 Steely Street

STATE EMERGENCY Maryborough Reed Avenue 132 500 SERVICE Sandy Strait 55 Eckert Road, Boonoroo Tiaro 6 Copenhagen Street Woocoo 5 Boundary Road, Oakhurst Glenwood (depot) Pepper Road Hervey Bay (public) 4325 6666 Cnr Urraween and Nissen Sts, Pialba Maryborough Base 4122 8222 185 Walker Street HOSPITALS (public) 182-198 Nissen St, Hervey Bay St Stephens (private) 4123 8555 172 John Street, Maryborough Customer service 131 046 Entire Fraser Coast region ELECTRICITY Faults (24 hours) 132 296 Entire Fraser Coast region (Ergon Energy) Life-threatening 131 670 Entire Fraser Coast region emergency

www.frasercoast.qld.gov.au/disaster-management