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JANUARY/FEBRUARY 2008 Staging a Successful Ice Show Managing High-Maintenance Customers Keep It Clean: Best Products & Practices

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JANUARY/FEBRUARY 2008 Staging a Successful Ice Show Managing High-Maintenance Customers Keep It Clean: Best Products & Practices JANUARY/FEBRUARY 2008 Staging a Successful Ice Show Managing High-Maintenance Customers Keep It Clean: Best Products & Practices Curling ROCKS! Volume 10, Number 4 January/February 2008 CONTENTS Publisher Ice Skating Institute OPERATIONS Editor JANUA RY/FEB Lori Fairchild RUARY Keep It Clean! 2008 Best Products & Practices ........... 6 Editorial Advisors Sta Peter Martell by Peggy Wood aging Carrie Clarke Succ Randy Winship essfu Ice S Print Production & MANAGEMENT how Advertising Sales Manager H M High- anagin Carol Jackson -Main n Calming ‘Customonsters’ ntenanc Cust ce and Other High-Maintenance tomers Art Director Keep Cindy Winn Livingston Clients .................................... 10 Best Pr It Cl roducts lean: s & Prac Contributors by Kate Zabriskie ctices Lynn Loar Peggy Wood Kate Zabriskie PROGRAMMING The ISI EDGE (USPS 017-078, That’s Right! But Don’t ISSN 1522-4651) is published bimonthly; January/February, Do It Again Today! .......... 12 March/April, May/June, July/ by Lynn Loar August, September/October, m o November/December; by the c . o Ice Skating Institute, The Ice i d Skating Institute, 6000 Custer u C t u Road, Building 9, Plano, TX s rlin e g 75023 . Annual Subscription ISI Profile: n n Rate is $24.00 per year. i Periodicals postage paid at Boyd Wietecter .......... 16 M Dallas, TX, and at addi - T imothy tional mailing offices. by Lori Fairchild Dohe R Co rty o O ver st f the C ory, p St. Pa K age ul C S 20 urli ! POSTMASTER NOTE: Send ng Club address changes to ISI EDGE, c/o The Ice Skating Institute, Curling ROCKS! ......................... 22 6000 Custer Road, Building 9, by Lori Fairchild Plano, TX 75023. Printed in the U.S.A. Subscriptions available through membership only. DEPARTMENTS ©2008 by the Ice Skating Institute. Reproduction in whole or in part is prohibit - ed unless expressly autho - rized in writing by publish - CrossCuts Announcements . 4 er. All rights reserved. Opinions expressed by con - iAIM Report: Serious Education Meets Serious Fun . 18 tributors do not necessarily represent the views of the Coaches’ Corner . 20 Ice Skating Institute, the publisher or the advertisers. Submissions of manuscripts, Simple Solutions for Skating Directors . 26 materials, photographs, and artwork are made at mailer’s Power Ice with Wendy Marco . 28 risk and must include self- addressed envelope with suf - ficient postage for return. ISIA Education Foundation Report . 30 No responsibility will be assumed for unsolicited Ice Arena Association News . 34 materials. ISI reserves the right to edit material sub - Calendar ISI-Endorsed Competitions & Shows/Exhibitions . 38 mitted for content and space consideration. And Another Thing . 42 ROSS UTS CannounceCments Dedicated to providing leadership, ISI announces new member benefit: education and services to the ice skating industry. Affordable group health insurance program ICE SKATING INSTITUTE 6000 Custer Road, Building 9 The Ice Skating Institute is pleased to announce the introduction of another Plano, TX 75023 value-added membership benefit. Effective Feb. 1, a new group health insur - Phone: (972) 735-8800 Fax: (972) 735-8815 ance program will be available to ISI Professional and Affiliate members. The e-mail: [email protected] plan features medical, dental, term life and hospital indemnity policies at prices www.skateisi.org that are affordable even to part-time ice skating professionals. CT Benefits Inc. ISI INTERNATIONAL HEADQUARTERS will provide the policies, which will be written by Aetna Insurance Co. Other Executive Director coverage options are also available on an individual basis. Watch for more infor - Peter Martell Director of Skating Programs & Services mation in your e-mail inbox or at www.skateisi.org, or contact CT Benefits at Carrie Clarke [email protected] or [email protected]. Controller & Tradeshow Manager Karen Schaffer National Skating Program & Events Coordinator Randy Winship Wanted: ISI Director of Management Membership Coordinators Kathy Chase Programs and Services Angela Tooley Advertising Sales & Print Production Manager The Ice Skating Institute is accepting applications for the position of director of man - Carol Jackson agement programs and services at its new headquarters in Plano, Texas. Applicants Sponsorship Sales Manager Stuart Sedransky should be seasoned facility operators with at least five years of ice rink management Information Services Coordinator and operations experience. Ice Arena Institute of Management (iAIM) certification Jeff Anderson preferred. Excellent benefits and compensation commensurate with experience. Inter - ISI OFFICERS ested parties may submit a letter of interest and résumé in confidence to President Jim Hartnett [email protected] or mail to ISI Employment, 6000 Custer Road, Bldg. 9, Plano, 1st Vice President Mike Paikin TX 75023, Attn: Executive Director. 2nd Vice President Janice Forbes Treasurer Richard Arenella Secretary Margy Bennett Immediate Past President Jim Lange Past President Boyd Wietecter Happy New Year DIRECTORS District 1 Scott McCoy From ISI’s New Headquarters District 2 Robyn Bentley District 3 Lisa Fedick District 4 Christine Wilson Brinton District 5 Larry LaBorde District 6 Toni Cooper District 7 Jamie Baringer District 8 Alane Swiderski District 9 Brigid LaMear District 10 Char Martin District 11 Liz Mangelsdorf District 12 Debbie Lane District 13 Cindy Jensen District 14 Paige Scott District 15 Bert Blanchette District 16 Cindy Solberg District 18 Glyn Jones Hockey Sean Flynn Builders & Suppliers Doug Peters Instructors David Santee Commercial Facilities Kevin McCormack Public/Not-for-Profit Facilities Pete Carlson Schools, Colleges, Universities Glen Danischewski iAIM Chair Rob McBride PSA Representative Gerry Lane USFSA Representative Homer Hagedorn ISIAsia Representative Raul Gomes AMMA Representative Trudy Ivory ISI’s staff and board of directors recently cut the ribbon on the new ISI national headquar - MAMA Representative Rob Mueller MIAMA Representative Jim Becker ters building. The Institute’s new address is 6000 Custer Road, Building 9, Plano, Texas, MIRMA Representative Judy Sniffen 75023. The telephone and fax numbers have not changed. Education Foundation Don Bartelson Lifetime Honorary Member Carol Zdziebko Send announcements and photos to [email protected]. Watch your e-mail Updates for facility news, including construction and openings. 4 ISI EDGE JANUARY /FEBRUARY 2008 Keep It Clean! The best ice arena cleaning systems are based on reliable chemicals S N and equipment as well as a clear understanding of their proper uses O I by Peggy Wood T clean facility is appealing to its users and can be a fac - requires a low-, medium- or high-maintenance program, A tor in their choice to keep coming back. But while aes - your goal should be to achieve proper cleaning and disin - R thetics are still key to customer satisfaction, “clean” fecting along with reduced soil loading. E A has taken on a whole new relevance with the recent outbreak P of dangerous “superbug” infections — some of which have Proper cleaning and disinfecting resulted in death. Before beginning any cleaning task, be sure that you fully O The most publicized of these, MRSA (methicillin-resis - understand how to use the chemicals and equipment for the tant staphylococcus aureus), was, at first, confined to hospi - job. OSHA mandates that every employee has a right to know tals and long-term care facilities. In recent months, howev - about chemical hazards within their workplace. A Material er, it has spread to the general community, particularly into Safety Data Sheet (MSDS) provides information regarding athletic environments . each product. Read and understand the MSDS as well as the Staphylococcus aureus is a bacterium that is present in product label for every product that you use. Also, make sure about 25 to 30 percent of the population. For most, the bac - to use gloves, and goggles when recommended, for your terium does not cause illness. In cleaning tasks. the past when infections Set up a cleaning schedule for your facility by breaking occurred, they were easily treat - down the tasks into daily and detail cleaning. Daily clean - ed with penicillin or other ing tasks involve procedures such as dry- and wet-mop - antibiotics. Today, these staphy - ping, or autoscrubbing, trash removal and restroom/locker- lococci have grown resistant room cleaning. Detail cleaning includes tasks that are done to common antibiotics. approximately twice a month, such as foaming shower- MRSA infections require room cleaning and picking up rubber floor tiles. longer and more complicat - Detail cleaning in the shower room may require an ed treatments. acid cleaner. Generally, daily disinfectant cleaners are non- Staphylococcus aureus acid and therefore safe to use on a daily basis. Over time, bacteria live on the skin the showers may develop a layer of oily dirt, body oils, and usually spread soap scum and rust. The best way to clean these soils is through direct contact with an acid foaming shower cleaner. The foam allows a with a break in the skin or dwell time so the acid cleaner can break down the soil. contact with clothing, towels Detail cleaning under the rubber floor tiles requires or equipment. MRSA can sur - mopping or autoscrubbing with a disinfectant to eliminate vive on hard surfaces for up to soil, mold, mildew and odor. Divide the area into six sec - 24 hours and on skin for sev - tions. This allows the cleaning to be done in a different eral hours, waiting to enter section every two weeks. Begin the process over every the bloodstream through quarter. Make sure the area is completely dry before a cut or abrasion. It is putting the tiles back. important to have a Prepare the appropriate cleaning solution in the mop proper disinfecting bucket, autoscrubber or spray bottle. There’s no doubt that cleaning program super-concentrated chemical-dispensing devices play a key (check to see if role. They improve efficiency and save time and money. your disinfectant Properly dispensed chemicals save money by accurately mix - has a MRSA kill ing the correct amount of chemical with water, saving 30 to claim) supple - 60 percent versus the “glug-glug” method.
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