A Daily Challenge P28

SUEZ ENVIRONNEMENT SUPPLEMENT 4 PAGES ON SITA FRANCE

MagazineNumber 13_August 2013

P12 SUSTAINABLE DEVELOPMENT AT THE HEART OF THE GROUP’S STRATEGY | P22 SOCIAL AND SUSTAINABLE RECYCLING IN MOZAMBIQUE | P24 CO-CONSTRUCTION, A SOLUTION FOR BUSINESSES |

WASTE RECOVERY, A HIGH PRIORITY FOR SITA_P02

WATER QUALITY A DAILY CHALLENGE_P28 “IN ORDER TO SUPPLY DRINKING WATER ON A DAILY BASIS, OUR TEAMS CONTINUALLY DEPLOY THE MOST SUITABLE TECHNOLOGICAL COMBINATIONS.” INTERVIEW WITH PAUL-JOËL DERIAN_P28

•SUEZ13UK.indb 1 22/08/13 12:53 02 _PORTFOLIO SUEZ ENVIRONNEMENT MAGAZINE

01_The biological recovery of food waste enables it to be reintegrated into its natural cycle. SITA manages its various stages, such as biowaste recycling, which is vital in order to obtain an organic substrate of homogeneous quality.

02_In Australia, the Kemps Creek mechanical-biological treatment 03_The Gueltas mechanical- plant in Sydney, produces biological treatment plant, compost from food waste, in Morbihan, France, manages green waste and household waste. 35,000 tonnes of waste per year, It also recycles ferrous metals, of which 50% is turned into aluminium and plastic. high-quality compost. 01_ © DR 02_ 03_ © KRISTIAN GEHRADTE / ABACAPRESS © KRISTIAN GEHRADTE

2 tonnes of recovered waste for every 1 tonne of waste disposed of is the objective that SUEZ ENVIRONNEMENT has set itself for 2016 (1)

•SUEZ13UK.indb 02 22/08/13 12:53 No.13 - AUGUST 2013 PORTFOLIO_ 03 WASTE RECOVERY In all its forms (material, biological and energy), waste recovery constitutes a strategic priority for SUEZ ENVIRONNEMENT, a leader in this ﬁ eld. In France and internationally, SITA offers it customers an effective and innovative solution for treating and recovering their waste by giving it a second life. © DENIS BOURGES

•SUEZ13UK.indb 03 22/08/13 12:53 04 _PORTFOLIO SUEZ ENVIRONNEMENT MAGAZINE

01_The recycling of copper and aluminium cables is managed by Recycâbles, a joint venture between SITA and Nexans, the leader in this ﬁ eld in France. This plant has been designed to recycle all types of cable and to obtain copper metal shot at 99.9% purity.

THE CIRCULAR ECONOMY: NOTHING GOES TO WASTE, EVERTHING IS TRANSFORMED — In the context of an increasing scarcity of resources, the circular economy aims to 01_ manage products “from birth 03_ to rebirth” in order to recover everything that can be reused, recycled or transformed into energy. In contrast with the linear model that still prevails, the circular economy aims to save natural resources, reduce greenhouse gas emissions, safeguard supplies and create skilled jobs.

03_Mobile phones, computers, televisions... these recyclable materials equate to 14 kg/ inhabitant/year. SITA, via its collection and dismantling centres, coordinates all services relating to the management of WEEE (Waste Electrical and Electronic Equipment), from collection through to treatment.

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More than 15 million tonnes of recycled materials were reintroduced into economic channels by SITA in 2012 (+22% compared with 2008) (1)

© MH PRODUCTIONS / PHILIPPE MENCIA © MH PRODUCTIONS 02_ / ÉRIC VIDAL © ABACAPRESS 04_ 02_The Almelo waste treatment plant, in the Netherlands, treats solvents by distillation. The regeneration of used solvents enables ﬁ nished and unaltered products to be obtained of a quality comparable to brand new solvents. This plant can treat 12,000 tonnes per year.

04_The Aproval recovery platform, in Charent-Maritime, France, offers comprehensive services and recovers almost 150,000 tonnes of material, such as paper and cardboard, which will be turned

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43.2% 02_The Roosendaal was SITA’s waste recovery rate waste incineration and at the end of 2012 (compared with 31.6% in 2008) (1) energy recovery plant, in the Netherlands, is one of the most efﬁ cient in Europe with 291,000 tonnes of waste treated per year. ReEnergy produces residual heat through waste incineration

02_ / ÉRIC VIDAL © ABACAPRESS (see magazine no.10, p. 2). 01_ 03_ © CRIE PIERRE

01_In Spain, eight SITA SPE Iberica plants specialising in the preparation of RECOVERY alternative fuel for cement SOLUTIONS works, treat 30,000 tonnes — of fuel each year. Material recovery Plastics, rubber products, paper, cardboard, newspapers, ferrous and non-ferrous metals, wood, construction site waste, textiles, solvents, heating oil, chlorine, sulphur, WEEE, planes, scrap boats and vehicles, clinker Biological recovery Biowaste, composting, spreading Energy recovery Incineration of non-hazardous waste, recovery of biogas generated through the storage of waste, anaerobic digestion, biomass combustion, manufacturer of alternative fuels, specialised incineration of hazardous waste

•SUEZ13UK.indb 06 22/08/13 12:53 No.13 - AUGUST 2013 PORTFOLIO_ 07

scarcity of resources, the emergence of the circular economy, the fight against climate change, regulatory pressure... waste The increasing recovery has become a major economic and environmental challenge around the world. Waste recovery is the recycling of materials extracted from waste and end-of-life products to generate “secondary raw materials” or “recycled raw materials” (material recovery), in order to recover their calorific potential and transform them into electricity or heat (energy recovery), or to transform their fermentable part into compost or renewable energy (organic recovery). Present across the entire waste recovery cycle, over the space of four years (2), SUEZ ENVIRONNEMENT, through its SITA subsidiaries, has increased the material and organic recovery rate of waste treated at its facilities from 31.6% to 43.2%, reaching the objective of 36% that was initially set for 2012 two years ahead of schedule. Thanks to collection, treatment and sorting services adapted to the needs of its local authority and business customers, its commitment to the materials recycling and biological recovery industries and the development of its energy recovery plants, SITA has positioned itself as the market leader in waste recovery solutions. SUEZ ENVIRONNEMENT has thus steered waste recovery in the right direction, offering it a second life and giving it new value. It has set itself an ambitious objective between now and 2016: the recovery of two tonnes of waste for every one tonne of waste disposed (3).

(1) SUEZ ENVIRONNEMENT 2012 Sustainable Development Report. (2) Between 2008 and 2012. (3) Relating to material and energy recovery within Europe.

03_The Sonzay site in France, operated by SITA BioEnergies, was one of the ﬁ rst to recover biogas. Today, this site enables electricity to be

•SUEZ13UK.indb 07 22/08/13 12:53 08 _CONTENTS MagazineSUEZ ENVIRONNEMENT is a external publication produced by SUEZ ENVIRONNEMENT. Tour CB 21 16, place de l’Iris 92040 Paris la Défense, France.

DIRECTOR OF PUBLICATION: Jean-Louis Chaussade.

EDITORIAL DIRECTORS: Frédérique Raoult, Nathalie Parinaud-Gouédard.

02 PORTFOLIO 18 IN BRIEF EDITOR-IN-CHIEF: Waste recovery A look at the latest news Méloé Debiais. Take a closer look at these transformation from SUEZ ENVIRONNEMENT. ISSN: methods in which SITA is one of the 18 In France 2108-3762. market leaders. 20 Around the world COVER: 10 INNOVATIONS 22 SOLIDARITY INITIATIVES © WILLIAM DANIELS The ARRT of Organics Social and sustainable recycling DESIGN: SITA launches the fi rst range of recycled Spotlight on the AMOR organisation in 55, rue d’Amsterdam, 75008 Paris, France. biological products in Australia. Mozambique supported by the SUEZ Tel: +33 (0)1 53 32 56 29. ENVIRONNEMENT Initiatives Fund. 11 TALENTS EDITORIAL TEAM: 24 EYEWITNESS Antoine Blachez, Nelly Buffon, Hortense de Julien Dupont, SAFÈGE Franclieu, Emmanuelle Gautier, François Nemer, Career path of a young engineer who Co-construction, a win-win approach Matthieu Perotin, Cécile Perrin, Olivier Sauvy, Ingrid has recently been awarded the EFCA Interview with Éric Bazin, journalist and Seguel, Sandra de Vivies. European Prize for Young Professionals. founding partner of Planetworkshops. DEPUTY EDITOR-IN-CHIEF 12 CHALLENGES 27 TALENTS Hélène Odoux. Sustainable development Vincent Mooij, SITA News COORDINATION: at SUEZ ENVIRONNEMENT Profi le of the subsidiary’s Innovations Myriam Bendriss, Camille Fauconnier. Green growth in action at SUEZ Manager, a committed man. THE FOLLOWING PEOPLE ENVIRONNEMENT. Explanations by CONTRIBUTED TO THIS EDITION: Thomas Perianu and Robert Hassler. 28 SPECIAL REPORT Hugues d’Antin, Anne-Marie Bayi, Anne Couderc, Jean-Claude Dessienne, Claude Grunitzky, Pavel Drinking water: rising to the daily Kavka, Eléonore de Larboust, Simon Lee-Gardner, 16 TALENTS challenge of quality Arnaud Leverbe, Elodie Marchand, Abderrazak Stéphane Briat, SITA Remediation Producing and distributing quality water Moussadek, Hélène Parent, Anne-Laure Paté, The deputy director of the pyrotechnic at all times, to all of its customers, Sabine Rous, Florencia Salvia. division looks back on his unusual is a major challenge that SUEZ TRANSLATION: career path. ENVIRONNEMENT, a true expert in RR Donnelley. the fi eld, has been meeting for over 17 INNOVATIONS PRODUCTION MANAGER: 130 years. Bruno Garnault. AzurairTM Scan Degrémont is innovating by launching a 38 INNOVATIONS PRINT RUN: solution to reduce odour pollution from Optibio, an innovative process 20,000 copies. treatment plants. Focus on a new treatment process PRINTER: for organic waste. SIRA 46, rue Constantin-Pecqueur, 39 TALENTS 95150 Taverny, France. Tel: +33 (0)1 34 18 62 00 Rachel Bernardin, Aguas Andinas This document is printed Meeting with a determined engineer on PEFC paper. 10-31-1342. who managed the discovery of the remains of a mastodon. 40 INNOVATIONS AquaCIS, or how to optimise the Printed by an Imprim’Vert-certified printer on paper customer relationship from sustainably managed forests. Focus on Agbar’s implementation of a pioneering IT solution in the water sector. You can write to us at: [email protected] 41 MILESTONES What’s new on the Web, trends and upcoming events. 42 PERSPECTIVES Vik Muniz, contemporary artist

© WILLIAM DANIELS This Brazilian visual artist looks back at his work and his notion of waste. 28“It is this knowledge of all of the world’s water that allows FOR MORE INFORMATION, SUEZ ENVIRONNEMENT to satisfy the needs of each of PLEASE VISIT: the populations it serves...” WEB w www.suez-environnement.fr EMAG w www.emag. suez-environnement.com/ TV w www.suez-environnement.tv YOUTUBE w www.youtube.com/ w Scan the codes throughout the magazine user/suezenvironnement with your flashcode reader to find videos and websites TWITTER w twitter.com/suezenv on the subject (cost of a mobile Internet connection).

•SUEZ13UK.indb 08 22/08/13 12:53 No.13 - AUGUST 2013 EDITORIAL_ 09

Dear readers, The French are not misguided: while 88% (1) of them are satisﬁ ed with the water service in their area and 80% (1) with the quality of the water in their home, they are still concerned about trends regarding resources. However, the persistence of some preconceived ideas about water has been noted. In France, a large proportion of the population is convinced that drinking water exists in a natural state, but that spring water that is suitable for

© TRISTAN PAVIOT / CAPA PICTURES PICTURES / CAPA PAVIOT © TRISTAN drinking is scarce. JEAN-LOUIS CHAUSSADE / Faced with the major challenge of delivering safe drinking water whilst CEO OF SUEZ ENVIRONNEMENT preserving natural resources, SUEZ ENVIRONNEMENT has developed “SUEZ state-of-the-art technologies around the world and tirelessly pursues its research programmes to anticipate any new developments. We therefore ENVIRONNEMENT wanted to dedicate this issue’s special report to outlining the challenge of HAS DEVELOPED high-quality water and the solutions proposed by SUEZ ENVIRONNEMENT. Our skills are at the heart of life and of complex ecosystems, and they STATE-OF- deserve to be shared. Consequently, we have ensured that dialogue and THE-ART co-construction are amongst our priorities in order to develop suitable solutions. Co-construction is also what motivates Éric Bazin, one of the TECHNOLOGIES founders of Planetworkshops, a forum for reﬂ ecting on sustainable AROUND development issues, who agreed to share his vision with us. Furthermore, sustainable development is ingrained in our economic model, THE WORLD as Thomas Perianu, our Director of Sustainable Development, illustrates in IN ORDER TO DELIVER SAFE a joint interview with Robert Hassler, CEO of the non-ﬁ nancial rating DRINKING WATER AND agency oekom research. TIRELESSLY PURSUES ITS And because social issues have always inspired artists, we wanted to end RESEARCH PROGRAMMES this issue with a meeting with the Brazilian visual artist Vik Muniz, whose TO ANTICIPATE ANY NEW works are produced with materials other than paint and clay... DEVELOPMENTS.” Happy reading!

(1) C.I. Eau poll/TNS Sofres “The French and water” - 20 March 2013.

•SUEZ13UK.indb 09 22/08/13 12:53 10 _INNOVATIONS SUEZ ENVIRONNEMENT MAGAZINE

The ARRT concept is therefore applied depending on the THE ARRT OF ORGANICS target markets: Lawn-ARRTTM for green spaces, Vine-ARRTTM for vineyards, Garden-ARRTTM for mulch and Rehab-ARRTTM for soil rehabilitation, etc. “We needed to innovate from a marketing standpoint and INNOVATION The ARRT of Organics platform has enabled us to meet the challenges that we had set ourselves,” she said. The brand launch AND ART IN WASTE was accompanied by a major communications campaign and by targeted marketing efforts. Brochures, a television programme and using specialists in each market have enabled us w Find videos DESPITE ITS PRESENCE IN AUSTRALIA FOR 22 YEARS to raise SITA Organics’ profi le substantially. on ARRT products. and being known throughout the country for its expertise in the In fact, SITA Australia increased the volume of organic matter entire waste management cycle, SITA is less well known for its processed by a factor of fi ve from 108,000 to 500,000 tonnes recycled organic products. “In Australia, the general public only between 2009 and 2012. “These results have enabled us to associates SITA with our waste management activity. We are as achieve a positive brand image and to guarantee The ARRT of not well-known for our other, but equally important activity of Organics a very sound positioning in the organic recycling sector. transforming organic waste or even for our very high-quality com- They also enable us to make plans to develop this innovation on a > or on post range,” said Ruth Buckley, Marketing Manager at SITA lalargerge scale,”scs alle,e,” RuthRutu h BuBuckleyuckkleey coconcluded.ncn luddeed. youtube.com/ user/ Organics. SITAaustralia SITA Australia therefore took up the challenge to let people know about the benefi ts of compost products compared with chemical fertilisers by launching SITA Organics in 2010. The aim is to increase high-potential farming and gardening markets and to cover all the recycled organic products manu- factured by SITA Australia. The marketing innovation consisted of developing “The ARRT of Organics” brand, which offers a range of 10 products aimed at customers who are concerned about sustainable soil ARRTAARRRTRT OOFF OORORGANICS,RGAG NIN CSS, management. “The word play (The Art of Organics) hints at our “GRAND“G“GRARANDD PPRIXRRIX INNOVATION”ININNNOVATITIONN” 2020130133 cutting-edge processing technology (Advanced Resource Recovery Technology) while demonstrating the fact that using SITA’s organic TheThhe WesternWeW ststere n AAuAustralianstraliliaann LLandscapeandscape lalandscapingndndsscapinng ororganisationganiissatiiono nnamedama edd products can give rise to works of art in parks and gardens,” added “G“Garden-ARRT”Garardden-n ARRRTR ” “Product“PPrrodduucct ofo tthehee YYear”eeaar”r iinn 202012122 fforoor tthehe qqualityuality Ruth Buckley. off iitst mulch.l h ThThishi mix,i whichhi h promotest bbettertt soilil structure,t t encourages the formation of roots and plant growth. The result is a prettier, more sustainable garden. This innovation was also awarded a major prize in 2013 at a SUEZ ENVIRONNEMENT Innovation Trophies ceremony in the “Marketing Activity and Customer Relations” category. It also won a major prize at GDF SUEZ’s Innovation Trophies ceremony the same year. © JEREMY PARK

•SUEZ13UK.indb 10 22/08/13 12:53 •SUEZ13UK.indb 11

© A. RAAB / CAPA PICTURES No.13 -AUGUST2013 whether inthefi PPWSA tohisproposals. individual, Julienprefers toemphasisethereceptiveness of awarded himtheEuropean Young Professionals Prize.Amodest Engineering ConsultancyAssociations (EFCA), whichrecently tions. Canyouimagineamore stimulatingassignment?” access signifi todrinkingwater were oftenunable toaccess it. objective istobringwater,andgoodqualitypeople who Phnom Penh the construction ofthedrinkingwaterproduction plantinNiroth, entrusted withahigh-profi willingness topass itontoothers. Somuchsothathewas his involvement, theextent ofhistechnicalknowledge and his exemplary waterservice. re-establish fi Khmer Rougeregime andtenyears ofcivilwar,managedto Water Supply Authority(PPWSA)which, bled dryfollowing the delightful prospect: direct collaboration withthePhnomPenh to puthisskillsintopractice onamuchgreater scale. Another water industry through various projects, itwasanopportunity For Julien,whohas already experienced numerous facets of the inPhnomPenh.” forexpanding network strategy thedrinkingwater ofthe onthedevelopment suggested thatIgotoCambodiawork yearsatSAFÈGE’sseveral Plant,myemployer UrbanHydraulic University, wasable totake upbychoosingtomove abroad. neer, trained attheÉcole Polytechnique inParis andStanford of flourishing professionally. Anopportunitythatthisengi- when Ichosetospecialiseintheenvironment: helpingpeople.” “HERE, I FEEL LIKE I’M DOING WHAT I HAD IN MIND MIND IN HAD I WHAT DOING I’M LIKE FEEL I “HERE, plant inNiroth hasacapacityof130,000m — Openedon4June2013,thedrinkingwaterproduction into operation inCambodia A modernplantcomes quality andenergy consumption! innovative algorithm.Thebenefi system andvariable-speed pumpscontrolled byan plant ischaracterised byafully automatedmanagement the PhnomPenh region. From atechnicalpointofview, the increase indemand,linked torapid demographic growth in Its implementation hasundoubtedly responded tothehuge His journey wasnotlost ontheEuropean Federation of In Cambodia,JulienDupontquickly madehismarkthrough At only 29years ofage,JulienDupontisrelishing theprivilege nancial equilibriumandprovide thecitywithan (see box) eld ofproduction ordistribution.” . le role indesigningandsupervising “I feelfree totestoutnewsolutions, cantly improved theirlivingcondi- “For manyofthem,thesudden ts are optimisedtreatment 3 perday. In any case, the Inanycase,the “After “After

“THANKS TOTHERELATIONSHIP TO TESTOUTNEWSOLUTIONS.” WITH PPWSA,IFEELFREE OF TRUSTESTABLISHED JULIEN DUPONT TALENTS_ / ENGINEER,SAFÈGE 22/08/13 12:54 11 12 _CHALLENGES SUEZ ENVIRONNEMENT MAGAZINE © JULIEN MAGRE “THE PROCESS OF DRAWING UP THE ROADMAP FOR SUSTAINABLE DEVELOPMENT REPRESENTS A REAL CATALYST FOR THE TRANSFORMATION OF SUEZ ENVIRONNEMENT.” THOMAS PERIANU / DIRECTOR OF SUSTAINABLE DEVELOPMENT, SUEZ ENVIRONNEMENT

01_

SUSTAINABLE DEVELOPMENT AT SUEZ ENVIRONNEMENT “GREEN GROWTH” IN ACTION SUEZ ENVIRONNEMENT recently launched its 2012-2016 roadmap for sustainable development and corporate social responsibility in order to establish a framework for assessing its progress. It is a means of translating the Group’s vision for sustainable growth into actions on the ground. Joint interview with Thomas Perianu, Director of Sustainable Development at SUEZ ENVIRONNEMENT, and Robert Hassler, CEO of the non-ﬁ nancial rating agency oekom research.

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“INTEGRATING A CSR APPROACH REPRESENTS A GUARANTEED COMPETITIVE ADVANTAGE IN THE LONG TERM.” ROBERT HASSLER / CEO OF

01_Degrémont is undertaking expansion works at As Samra, the largest wastewater treatment plant in Jordan, in order to protect the country’s water resources. Perfectly integrated into its environment, the factory is virtually energy self-sufﬁ cient.

02_Positioned downstream from a wastewater treatment plant it acts as a buffer, “softening” the treated water which ﬂ ows back into the natural environment, the water is then used to regenerate local biodiversity, that is innovative of Lyonnaise des Eaux Dragonﬂ y Wetland (Zone Libellule®) main purpose. (Here shown in Héraut, France). © GDF SUEZ / ABACAPRESS / LYONS BILL / LYONS © GDF SUEZ / ABACAPRESS

field operations. In concrete terms, each of the 80,000 employees can take action, through OEKOM RESEARCH, their work, in order to contribute to fulﬁ lling the CSR OBSERVER commitments and achieving the objectives of oekom research AG is one of our roadmap. CSR was also taken into account the leading non-financial rating 02_ ROLL AGENCY © BUSINESS when evaluating the Group’s senior executives. agencies. Its analysts’ assessments provide SUEZ ENVIRONNEMENT recently launched businesses with a benchmark its second roadmap for sustainable and thus stimulate their development. What are the motivations interest in integrating environmental, social and behind implementing such an approach? corporate governance criteria T. P.: The very nature of SUEZ into their daily management. ENVIRONNEMENT’s activities means we are naturally part of a global approach to envi- How is sustainable development ronmental and social management. One of our integrated into international groups? commitments to our customers, whether they Robert Hassler: With regard to sustainable are businesses or local authorities, is to sup- development, each company has speciﬁ c chal- port them so that they can become leaders in lenges depending on their areas of activity. economic and environmental performance, For example, a pharmaceutical group will take through the effective management of their poverty and social exclusion into consideration, resources. It is this positioning that sets us apart while a tour operator will put measures in place from our competitors. to protect biodiversity. There are numerous In 2008, we formalised this approach in individual examples of good practice, but the order to present our ambition to move to a majority of companies are still not doing enough sustainable economy. The first roadmap to achieve a sustainable economy. (2008-2012) enabled a reference framework Thomas Perianu: At SUEZ to be laid down, to guide the Group and its ENVIRONNEMENT, sustainable develop- subsidiaries. We set out four main priorities ment is ingrained in our economic model. divided into 12 quantified commitments. CSR (Corporate Social Responsibility) is fully Virtually all of them were achieved and some integrated into the Group’s strategy and its were even surpassed. w

•SUEZ13UK.indb 13 22/08/13 12:54 14 _CHALLENGES SUEZ ENVIRONNEMENT MAGAZINE

PROMOTING DIVERSITY WITHIN THE GROUP

progress, has been changing behaviours. Group will submit its implemented through the Consequently, the percentage application for France’s Afnor Diversity programme. of women in management Diversity Label at the start of Launched in 2010 for an initial positions has increased from 2014. In recognition of a period of three years, the 23.7 to 26.3% and the company’s willing and effective programme focuses on access percentage of women in the commitment to prevent to employment for overall workforce has also discrimination, this state-run disadvantaged young people, risen, from 18.2 to 19.7%. accreditation is awarded on the recruiting and supporting In order to ensure that such basis of responses to the With nearly 80,000 employees people with disabilities, the actions continue, the Group specification following audits in in over 70 countries and recruitment and professional launched a new programme several sectors of the Group, activities deeply rooted at the development of women and for 2013-2016. Areas for and the opinion of a national local level, SUEZ the recruitment and careers of improvement have been committee. ENVIRONNEMENT is by nature older people. All of these identified for each theme and a very diverse Group. Its policy projects, conveyed by concrete the policy of promoting gender of gender equality and actions on the ground, have equality and the careers of promoting diversity, based on enabled progress to be made, women has been made a top equal opportunities and social particularly in terms of priority. Furthermore, the 03_

01_The Metropolis hybrid truck, tested in Belgium, can get around town silently in electric mode,

without producing CO2 emissions. An environmental and technological achievement! 02_Located in Mandelieu- la-Napoule, in France, Aquaviva is one of the world’s ﬁ rst carbon neutral wastewater treatment plants. Its state-of- the-art technology allows energy consumption to be optimised.

01_ © MAN TRUCKS 02_ DES EAUX © PIERRE BEHAR / LYONNAISE

w This is particularly the case for the increase How does the implementation of a we realised that our roadmap represented a in rates for recycling and energy recovery from comprehensive CSR approach allow real catalyst for SUEZ ENVIRONNEMENT’s waste or the improvement in the technical effi - companies to evolve? conversion from a linear to a circular economy, ciency of drinking water networks. Other objec- R. H.: Integrating a comprehensive CSR by increasing waste recovery and the reuse of tives have, however, been more diffi cult to assess, strategy into their economic model helps wastewater, for example. In order to develop the such as the increase in energy effi ciency. companies to progress towards a sustainable roadmap, we consulted our colleagues, as well R. H.: Companies’ motivations may also be economy. Ultimately, such an approach will as customers and other stakeholders, both in financial. Indeed, one of our studies high- bring better returns and increased productivity. France and internationally. lighted the relationship between the develop- It also enables the expectations of new customers ment of a CSR strategy and the stock market to be met and sometimes even for new markets How have companies’ CSR strategies performance of the companies (1). So, imple- to be developed. However, it is essential that evolved in recent years? menting an environmental and social gover- this comprehensive approach is supported inter- R. H.: In light of the developments within nance policy does not automatically lead to nally by senior management. companies and the significance of the CSR low rates of return, nor does it increase risk. T. P.: Indeed! At SUEZ ENVIRONNEMENT, challenges, we have also had to make changes On the contrary, those that invest in these we have put a specifi c CSR management sys- to our methodology and evaluation criteria. companies may yield a double dividend with tem in place, comprising an ethics and sustain- Fifteen years ago, a company that had an envi- a rate of return comparable to that of the mar- able development committee attached to the ronmental policy and took social matters into ket, whilst pursuing social, environmental and Board of Directors and a steering and liaison account within the context of its supply chain, ethical objectives. committee within our subsidiaries. Moreover, was held in very high regard. Nowadays, this

•SUEZ13UK.indb 14 22/08/13 12:54 No.13 - AUGUST 2013 CHALLENGES_ 15

03_Improving safety at work is a priority for SUEZ ENVIRONNEMENT, which is committed to reducing the frequency rate of accidents at work between now and 2016. © ABACAPRESS / PATRICK WACK / PATRICK © ABACAPRESS

are full-fledged commitments. Another key focus is the notion of the co-production and 43.2% co-construction (see “Eyewitness” section, p. 24) of waste treated by of solutions with our stakeholders. The social SUEZ ENVIRONNEMENT and societal dimensions are also reinforced. in 2012 was recycled Finally, some operational trajectories have (compared with 31.6% in 2008) been defi ned with the subsidiaries, so that they — meet the roadmap’s objectives in their respective fi elds of expertise. 26.3% of management positions How can companies use their CSR strategy at SUEZ ENVIRONNEMENT to better resist the economic crisis? were held by women in 2012 (compared with 23.7% in 2008), is standard. Our assessment, therefore, focuses R. H.: Many companies are suffering as a result with a target of 30% for 2016 more heavily on the way in which this policy of the fi nancial crisis. However, within the con- — is implemented. For example, we have inte- text of their CSR strategy, they can, for example, grated the matter of bonuses awarded to senior reduce their consumption of energy and fi nite 16.9 hours managers according to their participation in the resources. They are thus making savings whilst of training per employee per company’s performance in environmental and helping to preserve the environment. Equally, year were given at SUEZ social areas. In our 2013 assessment of the sus- it is all the better to take the role of the human ENVIRONNEMENT in 2012 tainability performance of companies listed on factor into account in strengthening employee — the MSCI World Index (2), only 16.7% of them involvement and their pride in participating in 150 demonstrated a good level of commitment in the development of a company committed to people contributed to terms of sustainable development. sustainable growth. Integrating a CSR approach the development of T. P.: SUEZ ENVIRONNEMENT has been therefore represents a guaranteed competitive the 2012-2016 roadmap a committed player in terms of CSR for many advantage in the long term. years. Our fi rst roadmap enabled us to formalise

our approach and translate it into actions in (1) Double Dividend with Sustainability Ratings from oekom our day-to-day work. Our 2012-2016 roadmap research: Results of a comparative analysis of share performance based on oekom research AG’s sustainability ratings, July 2012. follows on from its predecessor. We have speciﬁ - (2) The MSCI World Index is a stock market index consisting cally chosen to adopt an even greater customer of stocks listed throughout the world. It measures the performance of the stock markets of the 23 countries focus. Customer satisfaction and customer trust considered to be the most developed economically.

•SUEZ13UK.indb 15 22/08/13 12:54 •SUEZ13UK.indb 16 16 POPULATION ANDMYTEAMS.” ENSURE THESAFETYOF MY PRIMARYROLEISTO “FOR EACHCONSTRUCTIONSITE, OF THEPYROTECHNICDIVISION,SITA REMEDIATION STÉPHANE BRIAT _TALENTS / DEPUTYDIRECTOR he fi decontamination, andalthoughheisatthetopofdivision, Security andEnvironment” Master’s degree inpyrotechnic in theParis region in2012. in Brest in2009andthedestruction ofseven 250kg aerialbombs as ourmaincustomer,” ofDefence of€6-7millionperyear,and withtheMinistry turnover larly in2010. tial inthisdivisionwithitsvery stringent safety requirements. good use.Healsolearnt abouttheregulations, whichare essen- of munitions. city centres, complex decontamination andeven thedestruction specifi the time.Itspecialisedinextraction ofsolid waste ofavery This recently formed divisionwasinthemidst ofexpansion at of whichhewould goontobecome deputydirector in2008. ENVIRONNEMENT subsidiary,inthepyrotechnic division Then, in2005,hestarted work atSITA Remediation,aSUEZ explains StéphaneBriat. therefore tobecome qualifi training started adrenaline rushandtheideaofmakingacontribution tosociety. I ning course withexplosives. Ilearnt howtowork Iloved it!Iliked the weapons instructor inYugoslavia andAfghanistan. specialist inpublicworks, abombdisposalexpert andeven a he wasanon-commissioned offi demanding ofhimselfthanothers. Stéphane Briat,all-terrain decontamination expert, iseven more THAN AHUNDREDORSOSPECIALISTSINFRANCE, IN HISPROFESSION,WHICHDOESN’TNUMBERMORE with theGroup’s otherbusiness lines. its expertise regarding pollutedsitesandsoilsinsynergy of equipment,SITA Remediation(6,000references) provides its specialist laboratory andmore than500specifi and employs 250people, 90ofwhomare engineers. With waste. Today, SITA Remediation hasseven offi specialising intherecovery andtreatment ofhazardous — Established in2000,SITA Remediationisanentity specialists inpollutedsitesandsoils SITA Remediation, in order to ‘stay intouchwiththejobonadaily basis.” To progress even further,hehasrecently obtaineda“Quality, The highlightsofhiscareer? Theevacuation of10,000people The teamsexpanded andcontracts were extended, particu- Stéphane Briatwas,therefore, able toputhisexperience to At thestart of2003,heleft thearmyto joinafamily business. His career beganinthearmy,atageof18.For eightyears, rmly wishesto c nature, suchasmineclearance intheheartoftown and “Today employ we approximately 50people, witha “maintain contact withthefi declares StéphaneBriatproudly. SUEZ ENVIRONNEMENT cer intheengineercorps, a ed inmineclearance,” eld and my teams eld andmyteams ces inFrance “During atrai- c pieces MAGAZINE

22/08/13 12:54

in real time. The whole system can be managed from any laptop AZURAIR™ SCAN computer or smartphone. “We wanted a very pragmatic innovation,” explains Éric Judenne, Degrémont’s technical director for Biosolids and Air. “This solution relies on the recognised know-how of our partners – Cairpol for the manufacture of the sensors and Aria for develop- ODOUR POLLUTION ment of the mathematical model – as well as on the expertise of various Group entities (see box). Built like a jigsaw puzzle by UNDER CONTROL combining complementary tools, it can be adapted to all communities and all contexts.” CIUDAD JUÁREZ, MEXICO. In this city lying on the banks of The Azurair™ Scan solution will thus be implemented in the Rio Bravo, which marks the natural border between Mexico Béziers, as part of the renovation/expansion of a plant located and the United States, odours coming from the wastewater in a particularly sensitive environment, for commissioning treatment plant have, since 2003, caused unpleasant smells in early 2015. detected as far away as the city of Paso, in Texas. However, this For Éric Judenne, “the added value of Azurair™ Scan is also was well before Degrémont began to implement treatments down to the advice given to operators for limiting the odours for odorous pollutants and the Azurair™ Scan solution for the generated by the facility and for adapting operating conditions.” continuous monitoring of odours was adopted. Developed by Degrémont, this innovation helps to detect and reduce the olfactory impact of water treatment plants on those living nearby. It visualises and also forecasts the propagation TM of odours so that operators can react and take the necessary AZURAIR SCAN, measures according to the size of the plant and sensitivity of “GRAND PRIX INNOVATION” 2013 the neighbourhood. Azurair™ Scan was awarded a major prize at the SUEZ Azurair™ Scan is based on a particularly efficient and ENVIRONNEMENT 2013 Innovation Trophies in the “Synergies” category. The solution is, in fact, the result of collaborative work ergonomic software platform, mathematical modelling of between several business units. Degrémont is the owner of the atmospheric dispersion phenomena, a weather station and a solution, which complements the Azurair™ treatment range programme of measures enabling data from the model to be for odours inherent in decontamination processes. The NOSE initialised. Azurair™ Scan comes with a manual for managing IT platform and the associated human-machine interface are based on the expertise of CIRSEE (the International Centre for odours to guide operators in their decision-making. Water and Environmental Research) and of Ondeo Systems. To these “basic” options, Azurair™ Scan Sensor adds a bank This system allows the operator to monitor and forecast odour of microsensors deployed on-site for continuous data collec- emissions in real time. tion, enabling odorous emissions to be quantiﬁ ed and qualiﬁ ed © ARTURO ALANIS

•SUEZ13UK.indb 17 22/08/13 12:54 18 SUEZ ENVIRONNEMENT MAGAZINE News from France…

GDF SUEZ

GDF SUEZ FOUNDATION A RENEWED PARTNERSHIP WITH THE FRENCH NATIONAL NATURAL HISTORY MUSEUM The GDF SUEZ Foundation and the French National Natural History Museum in Paris have renewed their partnership, having been working together since 2000 to promote biodiversity and the preservation of species. The project intends to

© ABACAPRESS / ERIC VIDAL © ABACAPRESS support and broaden the Vigie-Nature science programme over the next three years. This BLUE ORANGE BOOSTING INNOVATION programme allows qualitative and quantitative data IN WASTE RECOVERY to be collected on the condition of flora and fauna in France. It already comprises 16 observatories, Blue Orange, the SUEZ ENVIRONNEMENT investment over 1,500 naturalists and some 4,500 observers fund, and Demeter Partners have invested €1 million in COGEBIO SA. Their aim? To from the general public. What’s more, this support the development of this young company, which is based in the Rhône-Alpes educational tool will soon be offered and adapted region of France and specialises in the recovery of energy from biomass to produce for use by six million pupils in school programmes. heat and electricity. That should help to monitor the evolution of Since early 2013, COGEBIO has been marketing Gasclean, a biomass gasification solution. The increase in its capital, announced in May, shows the desire of Blue biodiversity in the face of global changes! Orange to support young innovative companies operating in SUEZ ENVIRONNEMENT’s business lines.

EURE-ET-LOIR NORD-PAS-DE-CALAIS CONFIDENCE RENEWED IN SITA NEW CONTRACT IN THE GREATER DOUAI REGION The Inter-Municipal Union for Household Waste Collection On 21 May, Eaux du Nord, a subsidiary of Lyonnaise in the Dreux Region has renewed its confidence in SITA for des Eaux, won the sanitation management contract for the the collection of household and similar waste from its Greater Douai urban community, in the Nord-Pas-de-Calais 55 municipalities and 47,000 inhabitants. This €12 million, € six-year contract took effect on 1 April. It means that collec- region. The 70 million contract over 11 years provides tions will be optimised, leading to a reduction in their collection, wastewater treatment and urban rainwater frequency by 2014. management services to 120,000 inhabitants. It focuses on renewed governance, environmental performance and prioritising local employment.

•SUEZ13UK.indb 18 22/08/13 12:54 No.13 - AUGUST 2013 IN BRIEF_ 19

€74 million invested in R&D and Over 170 projects Three environment Innovation in 2012 (compared to put forward in breakfasts to be organised 2012 by the end of the year. €65 million in 2008). to the Group’s Innovation There will be an opportunity for members Trophies by employees, of parliament to meet with Jean-Louis who are enjoying increasing Chaussade, and exchange views success internally. regarding the challenges facing SUEZ ENVIRONNEMENT in public discussions. The next breakfast meetings will take place on 17 September, 22 October and 3 December.

ALPES-MARITIMES VOSGES THE FIRST MICROPOLLUTANT A NEW WASTE TRANSFER SITE TREATMENT PLANT IN FRANCE SITA, a subsidiary of SUEZ ENVIRONNEMENT specialising in waste management, On 7 June, Degrémont officially opened the Les Bouillides plant in laid the first stone of the Saint-Dié La Pêcherie site on 6 May. Sophia Antipolis in the south of France. It is the first plant in France Operational from September, this site will be operated by SITA for a period of to be equipped with an ozonation system to eliminate micropollu- 10 years and will process up to 31,000 tonnes of waste per year. At the request of tants from water. local elected officials, waste will be transferred in full without coming into contact This system was integrated during works entrusted to with the ground, before being transported to treatment and recovery centres in the Degrémont and EITP by the inter-municipal association for the Lorraine region. expansion and management of the Les Bouillides wastewater plant. In a very short time, the treatment capacity has almost doubled and the plant already complies with the European Directive on c water, imposing a reduction in the amount of micropollutants in the natural environment by 2015. UP Of the total €15 million investment, €5.5 million is financed by the Water Management Agency, the region and local departmental © DR authorities. This will reduce micropollutants in bathing water and ACQUISITION in the groundwater from which Antibes draws its drinking water. AT DEGRÉMONT Degrémont has acquired Industrial Water Management France. This former BASF subsidiary supplies and markets packaging products and technical services for cooling systems, boilers © DR and industrial effluent VAUCLUSE treatment plants. With TWO CONTRACTS 61 employees spread over RENEWED WITH two sites in France at Lyon and La Courneuve, in the Île-de- LYONNAISE DES EAUX France region, IWM conducts €152 million is the value of the contracts the lion’s share of its business renewed on 18 April between the Syndicat in France, Italy and Benelux. Rhône-Ventoux and Lyonnaise des Eaux, a subsidiary of SUEZ ENVIRONNEMENT. These contracts will meet the drinking water needs of the area’s 192,000 residents for 12 years, and will cover wastewater treatment services for eight years. To increase local ties, the partnership between Lyonnaise des Eaux and the Syndicat plans to create a mobile service, known as Proxibus, for users in remote rural areas, in addition to the three customer-facing points

•SUEZ13UK.indb 19 22/08/13 12:54 20 SUEZ ENVIRONNEMENT MAGAZINE … and the world

c UP

A REMARKABLE PUBLIC-PRIVATE

© TRILOGI’C / DUVIVIER THIERRY © TRILOGI’C PARTNERSHIP CZECH REPUBLIC The PPIAF (Public-Private SUEZ ENVIRONNEMENT Infrastructure Advisory CELEBRATES 20 YEARS Facility), in partnership IN THE CZECH WATER with the IFC (International MARKET Finance Corporation – World Bank Group), has In September 1993, Lyonnaise des Eaux sought to highlight the began its operations in the Czech Republic 40 most remarkable public- © GDF SUEZ / MEYSSONNIER ANTOINE © GDF SUEZ / MEYSSONNIER by investing in its first local company. The sub- private partnerships in sidiary, therefore, bore the name Lyonnaise terms of development. UNITED KINGDOM Czech Republic, which became Ondeo The management contract THREE CONTRACTS VALUED Services CZ in 2000. for water and sanitation AT ALMOST €5 BILLION! Following various acquisitions up until 2001, services in Jeddah, Saudi In April 2013, SITA, a subsidiary of SUEZ ENVIRONNEMENT, SUEZ ENVIRONNEMENT now holds shares Arabia, won by Degrémont in progressed three major public-private partnership (PPP) in five companies in the country’s water sector partnership with ACWAPower contracts in the UK for the replacement of landfill sites by new and has been on the market longer than any Development, has been waste recovery chains. other international group. Ondeo Services CZ, included in this list, and is A consortium led by SITA has been selected as preferred through its subsidiaries, has revenues of also one of the top 10 projects bidder for a €1,4 billion resource recovery contract with the €170 million, over 10,000 employees, and pro- for Europe, North Africa, the Merseyside Recycling and Waste Authority in the Liverpool area. vides water and sanitation services to more Middle East and Central Asia! It includes the construction of two sites and their management than one million people. over a 30-year period. By 2016, one of these sites will process 430,000 tonnes of waste per year, 90% of which will be used to produce energy in the recovery unit, meeting the electricity CHINA needs of 63,000 households. INAUGURATION AT ONE SITA has also signed a contract worth €1 billion over 25 years OF THE COUNTRY’S LARGEST to manage waste in West London. The contract covers the management of 300,000 tonnes of waste per year, collected INDUSTRIAL PARKS from 1.4 million residents. The total revenue from the contract On 5 July, the wastewater treatment plant at Wuhan Industrial Park in central will total €1.9 billion, with additional income being generated China was inaugurated by Wuhan Sino French Water, the joint venture set up between through third-party waste and sales of electricity. SUEZ ENVIRONNEMENT subsidiaries Sino French Water (43%) and Degrémont Finally, SITA and Cornwall Council have agreed a variation to (22%), Wuhan Chemical Industry Park (25%) and Shanghai Chemical Industry their PFI (Private Finance Initiative) contract, concluded in 2006, Park (10%). after receiving permission to build the recovery unit. The plant This joint venture created the plant (in operation since August 2013) as well as should supply 21,000 households with electricity by 2016. The the drinking water production plant (due to become operational by mid-2014). contract, worth €1.6 billion, has a term of 30 years. The joint venture will be responsible for running the plant for a period of 30 years.

•SUEZ13UK.indb 20 22/08/13 12:54 No.13 - AUGUST 2013 IN BRIEF_ 21

DEGRÉMONT SPAIN 3rd EDITION OF THE c SITA RECOVERS INNOVATIONS GUIDE WASTE FROM UP PSA PEUGEOT-CITROËN On 25 June 2013, Degrémont launched its Innovations Guide € including around thirty water treatment solutions for municipa- A contract worth 45 million over three years has been awarded to SITA subsi- lities and industrial customers, including six new developments. UNITED KINGDOM Find out more at www.degremont.fr PAPER BECOMES PAPER diary Boone Comenor Métalimpex, for the AGAIN IN BUSINESSES recovery of scrap from steel or aluminium In the UK, SITA, in partnership production at the PSA Peugeot-Citroën plant with SCA, the hygiene in Vigo, Spain. products specialist, provides its business customers with the option to recycle their waste paper, specifically turning confidential documents into paper towels, GDF SUEZ kitchen towels or toilet paper.

THREE 2013 GLOBAL BIG AMBITIONS WATER AWARDS FOR FOR ELECTRICITY SUEZ ENVIRONNEMENT IN SOUTH AFRICA The Group won three 2013

Global Water Awards / GEORGE BLONSKY © ABACAPRESS On 3 June, the Group signed 15-year power in Seville. Global Water purchase agreements for two new power plants Intelligence and the LEBANON with open-cycle turbines in eastern South Africa. International Desalination TURNING THE MOUNTAIN The Dedisa plant, in the Eastern Cape province, Association (IDA) not only OF WASTE IN SIDON INTO will produce 335 MW from 2015, while the Avon plant rewarded the Melbourne A PUBLIC PARK plant, but also Degrémont, (KwaZulu-Natal province) will produce 670 MW in SUEZ ENVIRONNEMENT and AL-JIHAD for which was crowned 2016. They represent the first independent power Commerce and Contracting are set to reno- desalination company of production projects initiated by the South African vate the waste disposal site at Sidon, Lebanon, the year, and United Water Department of Energy. which has accumulated more than one million for its contract with the city In addition, GDF SUEZ signed a 20-year power cubic metres of waste in 40 years. of Bayonne, New Jersey purchase agreement in May which completes the This $25 million contract, managed by the in the United States. Many West Coast One wind farm project. Situated to United Nations Development Programme congratulations! the north of Cape Town, the wind farm will have (UNDP), will replace the waste disposal site a production capacity of 94 MW in 2015. with a public park, a new landfill site and a In the North, GDF SUEZ is studying the possibility treatment plant by the end of 2015. of constructing a coal-fired power plant with a capacity of 600 MW, expandable to 1,800 MW.

CZECH REPUBLIC USA €28 MILLION CONTRACT AQUALOGY SET IN BENEŠOV TO CONQUER AMERICA Ondeo Services CZ, a subsidiary of SUEZ ENVIRONNEMENT, Thanks to the ice-pigging of water networks, Aqualogy, via USG (Utility Service has won the contract to manage water and sanitation services Group), signed four contracts in May in the states of New Hampshire and for the town of Benešov, which is home to around 17,000 people. Massachusetts. Signed on 6 June following an international call for tenders, In Ocean City, Maryland, the preventive maintenance programme implemented by this contract is worth €28 million over 10 years, beginning USG also made it possible to monitor 1,400 valves in the drinking water network, on 1 January 2014. which were suffering from sand build-up and the aftermath of Hurricane Sandy It shall guarantee the continuity of services provided during in autumn 2012. the treatment plant expansion works and satisfies the new Aqualogy technologies also enabled the network to prepare for the influx of European standards for wastewater quality. 300,000 tourists during summer 2013.

•SUEZ13UK.indb 21 22/08/13 12:54 22 _SOLIDARITY INITIATIVES

02_

01_ © AMOR 03_ AMOR AND SUEZ ENVIRONNEMENT SOCIAL AND SUSTAINABLE RECYCLING THE SUEZ ENVIRONNEMENT INITIATIVES FUND SUPPORTS THE MOZAMBICAN ORGANISATION AMOR, WORKING FOR SOCIAL, SUSTAINABLE RECYCLING IN MOZAMBIQUE. ITS AIM: TO PROTECT THE ENVIRONMENT WHILST GENERATING INCOME TO SUPPORT A VERY POOR POPULATION. WE TAKE A CLOSER LOOK AT THE PROJECT.

CREATED IN 2009 by Mozambican ecolo- of the Mozambican population, 23% of whom gists and international recycling specialists, are HIV positive, producing some 800 tonnes the Associação Moçambicana de Reciclagem (1), of waste per day discharged into the gigantic or AMOR, is working to structure the waste recy- Hulene landfi ll site. cling sector in a country facing numerous social, This non-profi t organisation has set up areas health, economic and environmental issues. where it can use recycling to raise the popula- Waste management has become a major tion’s awareness of environmental protection in issue in this rapidly growing yet very poor the long term. The idea is ingenious yet simple: country (2), which has experienced an unprec- old shipping containers are converted into recy- edented demographic explosion since the end cling points or “ecopoints,” where recyclable of the 1950s (3). AMOR has logically focused its waste is collected, sold or deposited by individ- efforts in the Maputo/Matola region, where the uals, shops and businesses. The waste is then problems are most acute. The challenges are packaged to be sold on to the Mozambican signifi cant in this region which is home to 10% recycling sector.

•SUEZ13UK.indb 22 22/08/13 12:54 23

ANTOINE BELON / PROJECT MANAGER, AMOR “THIS ORGANISATION IS MUCH MORE THAN JUST A GREAT ADVENTURE, IT’S THE STORY OF PEOPLE MEETING ONE ANOTHER AND MOVING FORWARD TOGETHER.” “Since its creation, the aim of the is no large-scale transformation organisation has been to have process to turn waste into raw an environmental, social and materials or finished products, economic impact on Mozambican the most significant added value society. I quickly fell under the in the recycling process is achieved © AMOR spell of this project, and of the abroad. As a result, AMOR’s aim country and its people. We have in the medium and long term is to achieved very positive results, set up waste transformation chains and sharing experiences with in Mozambique. This goal is vital the residents has been both if we want recycling to become a rewarding and stimulating. genuine source of income and a A new ecopoint is expected development opportunity for the to open soon. AMOR’s aim in country. There is still a lot to do, Maputo is to now consolidate but it’s a journey we don’t want to these ecopoints in order to miss out on!” achieve full autonomy, and to develop sustainable, independent recycling projects across the country. This is not an easy task, when you consider that almost all recycled waste in Mozambique (95%) is packaged and compacted prior to being exported. As there © AMOR

01_03_As well as 02_The AMOR association taged populations in developing countries, to 641 tonnes in 2012. Today, AMOR employs boosting the local aims to develop ecopoints, the SUEZ ENVIRONNEMENT Initiatives 35 people and its activities involve around economy, the AMOR or collection centres, to organisation currently boost the local economy. Fund could not fail to support this project. 600 participants. employs 35 staff, and “The AMOR initiative, which is social, chari- Other promising results and projects are on around 600 people are involved in its work. table and environmental, is fully in line with the horizon for 2013, including developing the our policy,” said Myriam Bincaille, General network in Maputo and the rest of the coun- Manager of the Fund. Therefore, since 2012, try, raising awareness in schools and among the SUEZ ENVIRONNEMENT Initiatives the general public, developing a craft business Fund has been supporting the project, provid- using materials recycled by Xidzuki, consolidating subsidies and skills sponsorship with the ing the status of ecopoint managers and mobile support of SITA Négoce, a major player in collectors as micro-entrepreneurs, and in the global waste management and a specialist in medium term, setting up waste transformation the marketing of recyclable materials. “In addi- chains across the country. tion to ﬁ nancial support, our role is to offer our expertise and knowledge of the recycling mar- (1) Mozambican Recycling Association (2) Of the two million inhabitants of greater Maputo, some 75% ket, in order to support this organisation as it live below the poverty line. Yet, Mozambique has witnessed an moves towards sustainable development,” said annual growth rate of around 8% over the last ten years. (3) Maputo has seen its population increase by 13.2% in Since its inception, AMOR has also estab- Hatem Sedkaoui, Director of Development at ten years. lished a partnership with members of the SITA Négoce, and the project supervisor for the (4) In the Changana language, a language spoken in the south of the country, the word Xidzuki refers to the cut tuber that Xidzuki (4) organisation, which is principally SUEZ ENVIRONNEMENT Initiatives Fund. blossoms again after being cut. made up of women who are HIV-positive, In consultation with the Municipal with the aim of handing the management Council of Maputo and several other part- of the ecopoints over to them. These self- ners, and thanks to the support provided by employed female workers purchase recyclable the SUEZ ENVIRONNEMENT Initiatives waste from individuals and businesses with Fund, AMOR has already set up nine eco- the help of former rag-and-bone merchants, points. “The results, which were very positive for who have become mobile collectors, equipped the ﬁ rst phase of the project, have led the Fund’s with carrier tricycles. Board of Directors to renew its support for 2013 With its commitment to concrete action to and 2014,” said Myriam Bincaille. AMOR has promote access to essential services, including seen an exponential increase in the tonnage of waste management, in order to help disadvan- recycled materials, from 186 tonnes in 2010

•SUEZ13UK.indb 23 22/08/13 12:54 24 _EYEWITNESS SUEZ ENVIRONNEMENT MAGAZINE

SOLUTIONS FOR BUSINESSES EFFICIENCY THROUGH CO-CONSTRUCTION

ÉRIC BAZIN / JOURNALIST AND FOUNDING PARTNER OF PLANETWORKSHOPS

Éric Bazin, who was a founding partner of PlanetWorkshops in 2007, has worked as a journalist and travelled the world for 25 years, regularly working with magazines like Géo, The Sunday Times, and National Geographic. He has helped to organise prestigious photo exhibitions: at UNESCO in Venice and New York, “Réalisateurs de Films” at the Cannes Film Festival, and “Fashion Victims” at the Carrousel du Louvre. He is chairman of the Edurable association, and actively

ﬁ ghts for education to be accessible to as many people as possible. © DR Founded by Éric Bazin and George J. Gendelman, PlanetWorkshops, in which SUEZ ENVIRONNEMENT is a partner, is an international think tank dedicated to sustainable development issues. PlanetWorkshops has made co-construction its hallmark, and the approach has been adopted by companies when rolling out complex projects. Further explanation from Éric Bazin.

•SUEZ13UK.indb 24 22/08/13 14:35 No.13 - AUGUST 2013 EYEWITNESS_ 25

01_PlanetWorkshops allows businesses, NGOs, politicians, etc. to meet up and engage in constructive dialogue to identify solutions for sustainable development. 02_Pur Project has some great examples of co-construction to its name. The group establishes reforestation programmes with companies, like here in Honduras with the APROSACAO cooperative and the NGO Helvetas.

This year it was held in early June at the UNESCO headquarters in Paris and its theme was “Achieving a Successful Transition.” More than 2,000 people from over 100 countries were in attendance. SUEZ ENVIRONNEMENT 01_ spoke alongside NGOs and experts on the topic of water security and waste management.

To this end, in what way is co-construction a driver in “achieving a successful transition"? Consultation is key in taking well thought out and fair decisions that allow our development model to evolve. In contrast to the 1970s, companies no longer operate in isolation. With the rise of environmental concerns and information ﬂ ows at a global level, they are aware of the need to work differently, specifically by opening up to the outside world. What’s more, some companies also create new governance bodies, such as youth councils, and new dialogue processes to express a new vision and encourage innovation. At PlanetWorkshops, we give them the

© PUR PROJETopportunity to speak, to express their views © ABDOU DIOURI as 02_ experts and economic players, while building What is your vision of co-construction? environmental field: it includes other areas closer ties with partners they would not It’s an approach based on dialogue, consultation such as culture, for instance, to which we attach necessarily meet. and cooperation between the various public, particular importance. private and environmental stakeholders. We are the pioneers of this approach, and Why is it in the interest of companies to work Resolutely multidisciplinary and transdisci- have integrated it in our own modus operandi. collaboratively in their day-to-day business? plinary, co-construction is a source of collective As such, our partners sit on our scientiﬁ c steering Today, the globalisation of the economy and intelligence. It consists of managing projects committees to identify topics and speakers. of information is pushing them to integrate in the long term by inviting all stakeholders consultation at each stage of a project. In this involved in sustainable development in its Why does co-construction lend itself so well respect, co-construction is a driver for speeding broadest sense to sit around the same table. to sustainable development? up the implementation of effective solutions, as In fact, our notion of sustainable development Because it is found in all areas of daily life, well as being a way to maintain or improve their is not restricted to the economic, social and sustainable development means that decisions image capital. must be agreed with all stakeholders in society. PlanetWorkshops allows businesses of all sizes and from all sectors, NGOs, academics and politicians to get together and engage in constructive dialogue to identify solutions in a neutral setting. This is especially true during the Global Conference, our annual international forum. w

•SUEZ13UK.indb 25 22/08/13 14:35 26 _EYEWITNESS SUEZ ENVIRONNEMENT MAGAZINE

JEAN-MARC JAHN / CHIEF EXECUTIVE OFFICER OF SEAAL A BRAND NEW APPROACH TO CO-CONSTRUCTION “Thanks to the trust placed in service into line with international us by the Algerian authorities, standards and to transfer our know- SUEZ ENVIRONNEMENT has how to local teams. Today it is a reality! created an innovative public-private While only 8% of the population had partnership approach. The challenge a 24-hour drinking water supply in was a significant one: the drinking 2006, today this rate is 100%. In terms water supply and sanitation services of treated wastewater, this figure for the city of Algiers had to be now stands at over 50%, compared 01_In Algiers, SUEZ ENVIRONNEMENT upgraded, both of which were often with 7% in 2006. The quality of life and the public authorities implemented prone to severe malfunctions, while of people living in Algiers has, thus, a brand new co-construction model, maintaining the public character of improved significantly. We owe which was used to upgrade drinking water supply and sanitation services, the service. Our mission was two- this performance to a brand new while training was also provided for the fold: to bring the water distribution co-construction approach with all teams from SEAAL. stakeholders. In addition to our technical contribution, our experts supported managers and employees as they developed their expertise. Nearly 5,800 SEAAL employees thus benefited from the transfer of skills. SEAAL can now rely on a high-quality management structure and on motivated, skilled employees. As for the customers, 86% say they are satisfied or very satisfied with the service. That is our greatest reward. We owe it largely to the quality and continuity of dialogue with the public authorities, social partners and employees, as well as each person’s ability to take action and work towards a common goal.” © KRISTA BOGGS © KRISTA 01_

w In fact, a project developed programmes. We could also cite the in one part of the world can have very harmful establishment of a university chair on women’s consequences for the entire company if it is poorly rights in Togo with UNESCO, the Bolloré managed. It is, therefore, in the interests of such Group and players in the education sector, or the companies to integrate all stakeholders at the creation of a constructive dialogue between Areva various stages of the decision-making process. and Greenpeace, two players with ostensibly It is better to make shared decisions, though the different objectives but which are nonetheless timescale may be longer, than to make arbitrary able to communicate. decisions, which will soon be criticised and most For its part, SUEZ ENVIRONNEMENT, likely not be applicable. an acknowledged key partner in water and waste management, applies the co-construction “CO-CONSTRUCTION What good examples of co-construction model in many areas and has a genuine culture IS A WAY TO OUST spring to mind? of partnership. For instance, in Bayonne, There are several. For instance, there are the New Jersey, United Water partnered with KKR THE DICTATORSHIP projects undertaken with Tristan Lecomte, to create innovative solutions to overcome the OF EMERGENCY BY founder of Pur Projet, who goes into the field challenges of renovating the city’s water treatment with large companies to roll out reforestation and sanitation system (see magazine no. 12, p. 24). ALLOWING THE Of course, generally speaking, visions are EMERGENCE OF different and opinions do not always converge, but dialogue does exist. That is what is needed DECISIONS THAT ARE in order to move forward together! Our role is SHARED, AND to build bridges and strengthen relationships to THUS APPLICABLE allow acceptable and, therefore, viable solutions to emerge. These meetings can also provoke a AND EFFECTIVE.” great deal of emotion...

•SUEZ13UK.indb 26 22/08/13 14:35 •SUEZ13UK.indb 27 No.13 -AUGUST2013 ADDING VALUE FROMWASTE.” CLOSELY INTERRELATED: WEARE AND THEECONOMYARE “PROTECTING THEENVIRONMENT MANAGER AT SITA NEWS VINCENT MOOIJ / INNOVATION DEVELOPING NEWBUSINESS. VINCENT MOOIJISDRIVENBYINNOVATION AND material supplier. recycling andrecovery, aswell asaninternationalraw Waste Services) isaEuropean leader inwaste collection, Germany, theBeneluxcountries, SITA NEWS(North Europe 200,000 companies, public authoritiesandinstitutions in — With7,700employees serving16.6millionpeople and Spotlight onSITA NEWS to helpcustomers reduce oroffsettheirCO focused ondeveloping sustainable anduser-friendly services, later, hejoinedSITA NEWS. mental issues in2005,whenmydaughterborn.” behind for future generations. also gradually begantowonder abouttheworld we willleave new then setuphisown fashion company before feeling thepullofa in theexplosion oftelephony andmobile Internetaccess. Vincent role asHeadofInnovations meantthathewasable toparticipate hired byKPN,theDutchnationaltelecom operator, where his Hague, intheNetherlands,where hestudied marketing. Hewas waste. works onaproject designedtoproduce proteins from organic turn problems intoopportunities.Atthemoment,hemainly management, recycling andtrading. Themainchallenge isto of thecircular economy, includingcollection, sorting,waste a six-personteam.” is instance. Vincent, whonow works for theInnovation Department, and working for a good cause!” foragoodcause!” and working fulﬁ challenge for thisenquiringmind,whosaysthathefeels interesting outleta newyetvery forrecycled materials.” by andplastics)represents 3Dprinting(usingmetals,ceramics important domain. water-based paints. projects thatVincent issettingup,enables therecycling of used asfoodforpets.” abundance insitu.They ingest70%oforganic andcan be waste “constantly exploring of newrecycling aspart opportunities He initially worked inthemarketing department,where he Vincent Mooijiscurrently looking intoopportunitiesinanother lled in “intellectual challenge.” “We intendtodothiswithmaggots,whichare“We foundin “a combination ofhighly perfect business competitive “The impendingindustrialrevolution caused SITA NEWSoperates atmultiple stages SITA RePaint, anotheroftheinnovative Onbecoming afather Vincent Mooij TALENTS_ “I ﬁ rst tookaninterest inenviron-

He wasbornnearThe 2 emissions, for Sothree years A new Anew 22/08/13 14:35 27

97 million people around the world are supplied with drinking water by SUEZ ENVIRONNEMENT.

w Get to the heart of the challenges involved in drinking water production with this entertaining, educational video, which tips its hat to the world of video games.

> or suez-environnement.tv / Water section

w Check out the video report on the quality of drinking water in France provided by SUEZ ENVIRONNEMENT.

> or suez-environnement.tv / Water section

•SUEZ13UK.indb 28 22/08/13 14:35 No.13 - AUGUST 2013 SPECIAL REPORT_ 29

As a water specialist, SUEZ ENVIRONNEMENT pursues a policy of sustained innovation to offer its customers the best technologies in terms of water treatment.

DRINKING WATER: RISING TO THE DAILY CHALLENGE OF QUALITY PRODUCING AND DISTRIBUTING QUALITY WATER, IRRESPECTIVE OF THE ORIGINAL STATE OF THE RESOURCE, 24 HOURS A DAY, 7 DAYS A WEEK, TO ALL OF ITS CUSTOMERS, IS A MAJOR CHALLENGE THAT SUEZ ENVIRONNEMENT HAS BEEN MEETING EVERY DAY FOR MORE THAN 130 YEARS. © WILLIAM DANIELS

•SUEZ13UK.indb 29 22/08/13 14:35 30 _SPECIAL REPORT SUEZ ENVIRONNEMENT MAGAZINE

01_ / MARK POWER © MAGNUM 01_Water fi ltration is one of the 03_To remove certain dissolved treatment options offered by pollutants such as nitrates from SUEZ ENVIRONNEMENT to obtain water, it is sometimes directed high-quality water. Here we can see into refi ning tanks fi lled with water before and after fi ltration. activated carbon.

02_SUEZ ENVIRONNEMENT has state-of-the-art technologies and teams of expert technicians to safeguard drinking

•SUEZ13UK.indb 30 22/08/13 14:35 No.13 - AUGUST 2013 SPECIAL REPORT_ 31 SUEZ ENVIRONNEMENT A GLOBAL PLAYER IN WATER DISTRIBUTION SUPPLYING HIGH QUALITY WATER TO 97 MILLION PEOPLE WORLDWIDE EVERY DAY IS A MISSION WHICH REQUIRES THE MASTERY OF MANY SKILLS, ONGOING EFFORTS IN TERMS OF INNOVATION AND ALSO A SUSTAINED APPROACH TO MONITORING, RESEARCH AND PREPARATORY WORK. SUEZ ENVIRONNEMENT IS ABLE TO EFFECTIVELY RESPOND TO THESE DEMANDS, WHICH POSITIONS US AS A GENUINE EXPERT IN DEALING WITH NEW ISSUE OF MICROPOLLUNTANTS.

carbon adsorption, ozonation, membrane fi ltration (microfi ltration, ultrafi ltration, nanofi ltration and reverse osmosis) or ion- exchange resins, and many other technologies. The order and choice of treatments varies from one plant to another. They must adapt to the state of each resource. There may also be sea- sonal variations within the same operation. As Gilles Boulanger, Technical Director at Lyonnaise des Eaux, illustrates, “water treatment is similar to playing with Lego®. The operator has a certain number of bricks with which to work, and which it can organise in an almost infi nite number of ways to achieve the best n France, the quality of drinking water is subject possible ‘fi nished product’ – there may be up to 10 stages of com- to strict regulation. Tap water must comply with 54 quality cri- bined treatment for the lowest quality resources.” Overall, SUEZ teria defi ned by the French Ministry for Health, drawn from a ENVIRONNEMENT’s know-how lies in this capacity to fi nd IEuropean Directive which is itself based on the recommenda- the best technological combination, whatever the state of the tions of the WHO (1). In addition, it is subject to continuous resource, the specifi c features of the area or the needs and expec- monitoring, by both operators and the health authorities, who tations of customers and consumers. conduct spot checks on all production and distribution facili- “Our work in Barcelona is a perfect illustration of this,” says ties through the regional health agencies. Each year, more than Paul-Joël Derian, Deputy Director of Innovation and Industrial 10 million analyses are carried out, making drinking water the Performance at SUEZ ENVIRONNEMENT. “Agbar, our most tightly controlled commodity in the world. Spanish subsidiary, manages a processing plant there which takes water from the Llobregat River. Over the seasons, this passes A UNIQUE KNOW-HOW through several states; slow running water, rising water full of silt A water specialist for over 130 years, SUEZ ENVIRONNEMENT or even streams with high concentrations of chemical pollutants... pursues a policy of sustained innovation in order to always be By taking up the daily challenge of supplying water, our Spanish in a position to offer its industrial and local authority customers teams are not content with simply implementing w the best technologies in water treatment. Water, in its natural state, is actually very rarely drinkable. It must always pass through a number of treatment stages before it is suitable for human consumption. Some are conventional such as purifi cation, sand fi ltration or even chlorination. Other processes are much more advanced. This is the case for activated

•SUEZ13UK.indb 31 22/08/13 14:35 32 _SPECIAL REPORT SUEZ ENVIRONNEMENT MAGAZINE

01_SUEZ ENVIRONNEMENT has built several water treatment plants in China, like its drinking water production plant in Chongqing, which the Group will operate and maintain for 50 years. €74 million was invested by SUEZ ENVIRONNEMENT in 2012 on research, technology development and innovation. 400 expert researchers and technicians from around the world are working on these research and innovation projects, which correspond to the Group’s strategic priorities.

w a range of technologies in an unchanging context. They are always ready to deploy the most suitable technological combinations according to changes in the resource.” A know-how that Degrémont has also fully mastered. The subsidiary designs increasingly effective treatment solutions which take the environmental and financial concerns of its customers into consideration. The new PulsazurTM, which uses activated carbon adsorption, is one of a number of examples. It offers low consumption of energy and consumables, with reduced maintenance costs. “It is this intimate knowledge of all of the world’s water that allows SUEZ ENVIRONNEMENT to satisfy the needs of each of the populations it serves, along with its proximity to its customers, with which it endeavours to establish a partnership

that goes beyond the simple customer-supplier format,” Paul-Joël 01_ / DUVIVIER THIERRY © TRILOGI'C Derian elaborates. This technological know-how and this partnership philoso- Gaining a better understanding and anticipating these phy offer customers a guaranteed supply of robust equipment new forms of pollution is one of the strategic priorities that and easy maintenance. This assurance regarding the reliability SUEZ ENVIRONNEMENT has set itself, with the aim, as of its technologies also allows SUEZ ENVIRONNEMENT to Philippe Maillard, CEO of Lyonnaise des Eaux, comments, of make long-term contractual commitments. This is the case, “being fully prepared to face up to all situations in good time and for example, at Chongqing in China, where, after having built thus ensure the continuity of the public water distribution service the facilities, the Group is now responsible for their operation for our customers.” and maintenance over a 50-year period. MICROPOLLUTANTS, A KEY CHALLENGE A BENEFIT WORTH PROTECTING Pesticides, medication for humans or animals, cosmetics, plas- SUEZ ENVIRONNEMENT is always able to meet the qual- ticisers, detergents... The range of micropollutants is vast, when ity standards demanded by its customers. And its subsidiary you consider that over one tonne of more than 100,000 different Lyonnaise des Eaux is posting excellent results in this area. molecules produced are in circulation around the world. In fact, 99.8% of the bacteriology analyses carried out in 2012 It is often diffi cult to evaluate the long-term effects of chronic by the health authorities on water produced and distributed exposure to a very weak dose, forecast the results in animals and by Lyonnaise des Eaux were in compliance with the regulations. humans, assess the interactions between components and fi nally, However, SUEZ ENVIRONNEMENT’s know-how doesn’t determine the part of the exposure through water in comparison stop there. The Group also ensures that it is in a position to antic- to other sources such as air or foodstuffs. As Gilles Boulanger ipate future developments. Resources change and water is often comments, “Exposure to micropollutants via tap water is the fi nal destination of our pollution, which is a refl ection of our marginal. Today, it is primarily a question of environmental society. Advances in detection solutions have been demonstrat- conditions, although in the medium to long term this could ing the presence of new micropollutants in our environment and become a public health issue if the concentrations continue particularly in our water resources in recent years. to increase and certain micropollutants still exist at pumping stations for our domestic water.” For several years, SUEZ ENVIRONNEMENT has been taking action in this area, which it sees as a priority. For over 10 years, the Group has been supporting a number of research projects and work programmes on developing effective technical solutions for all of its future operations – including those located in emerging countries. Because, contrary to commonly- held beliefs, and as Philippe Gislette, Scientifi c, w

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•SUEZ13UK.indb 33 22/08/13 14:36 34 _SPECIAL REPORT SUEZ ENVIRONNEMENT MAGAZINE

01_Before being declared drinkable, 03_Within the Group, engineers the water is systematically analysed. from all over the world work The Group also organises various together every day in the treatment programmes to continually remain centres or the drinking water at the forefront of exploration of the production plants in order to make inﬁ nitely small. the water suitable for consumption 02_The microorganisms present and to distribute it. in the water samples are also analysed in the Group’s laboratories. © ABACAPRESS / PATRICK WACK / PATRICK © ABACAPRESS

•SUEZ13UK.indb 34 22/08/13 14:36 No.13 - AUGUST 2013 SPECIAL REPORT_ 35

01_The Group undertakes a large number of research projects and work programmes on developing efﬁ cient technical solutions for all of its future operations, such as at this 10,000 site under construction in China. water treatment plants have been built by SUEZ ENVIRONNEMENT in 70 countries.

context of our water distribution services, because these research protocols come at a cost. On the other hand, even if it was techni- cally possible to offer customers chemically pure water, this would not be entirely desirable from a human health point of view. This type of performance, in which Degrémont Industry specialises, is reserved for certain industrial customers working in the electronics or pharmaceutical sectors, for example.” This is all subject to the monitoring the Group carries out together with the Water, Environment and Health Advisory Council (WEHAC). Created in 2011, it brings together various internationally-renowned scientific experts, with whom SUEZ ENVIRONNEMENT works to assess risks and the hier- archy of dangers in order to be able to offer local authorities an appropriate combination of technological measures without

01_ WACK / PATRICK © ABACAPRESS going beyond what is necessary for their particular situation. Even here, the Group benefi ts from an extremely refi ned level w Technical and Innovation Director at Degrémont of technical expertise, acquired across a number of research notes: “While the attention given to the quality of tap water in programmes, and particularly through its participation in the developing countries has undoubtedly only occurred more recently POSEIDON project. Undertaken jointly by CIRSEE (3) and than in Europe and the OECD countries, it is making great other European partners from 2001 to 2004, this large-scale strides in terms of its globalisation. Today, the majority of the research programme sought to study the various methods for regulations laid down by the health authorities in these countries treating micropollutants across the entire small water cycle (4). are in line with U.S. and European requirements. We are help- For drinking water, it was found that the use of advanced treating to homogenise quality standards and ensure that treatments ment programmes (micro and nanofi ltration, activated carbon are applied consistently on an international scale.” A dual phe- fi ltration and ozonation) and their combination (multi-barrier nomenon which is supported by a convergence of expectations approach) as already applied by SUEZ ENVIRONNEMENT of public opinion. “Once the risk of microbiological exceedance for the treatment of pesticides, was particularly effective. which affects their health in the short term has been overcome, And, to further complement its knowledge on the effec- populations will formulate their own demands on the parameters tiveness of the different technological combinations applied for comfort (hardness, iron, clarity, etc.),” he explains. “Then, very to protect the environment from micropollutants, SUEZ quickly, as in the West, the question of long-term risks will take on ENVIRONNEMENT recently launched an experimental pro- a signifi cant importance as it becomes a social issue.” gramme, led by CRISEE, entitled “The plant of the future” [“Usine de demain”]. AT THE FOREFRONT OF RESEARCH Mastering the analytical techniques and specific treat- First and foremost, SUEZ ENVIRONNEMENT keeps a very ments for micropollutants: a dual expertise which SUEZ close eye on the evolution of detection technologies, which are ENVIRONNEMENT has already had the opportunity to continuously progressing. The Group organises various pro- demonstrate, in addition to its responsiveness. In June 2011, grammes with universities and the CNRS (2) in order to remain for example, when unusual concentrations of w at the forefront of exploration into the infi nitely small, which is necessary when you consider that the detection thresholds of analysis tools are improved by a factor of 1,000 every 10 years. Today, we can detect products of infi nitesimal proportions – some of which weigh just a billionth of a gram. A level of accu- racy which then poses the question of knowing exactly how far it is reasonable to go with this research. As Paul-Joël Derian comments: “The more we search, the more we fi nd... The challenge is knowing which detection thresholds should be used within the

•SUEZ13UK.indb 35 22/08/13 14:36 36 _SPECIAL REPORT SUEZ ENVIRONNEMENT MAGAZINE

01_Together with farmers, the Group and its subsidiary, Lyonnaise des Eaux, foster partnerships with the aim of developing practical actions at a local level which help to Dozens of conserve water resources. new molecules are produced every week in the world. So many new potential pollutants.

w ammonium perchlorate, a pollutant previously unseen in Europe, were discovered in certain resources for the city of Bordeaux, it took engineers from CIRSEE and Lyonnaise des Eaux just 48 hours to create an analysis protocol and less than two months to implement a pilot treatment plant.

GOING BEYOND THE CURATIVE APPROACH The best way to pre-empt new pollutants is still to prevent them at the source. The implementation of the Water Framework Directive in 2000 (5) and the entry into force of the European REACH regulation in 2007 (6) are both positive steps in this regard. This is a preventative approach which addresses local authorities’ environmental and economic concerns, of which SUEZ ENVIRONNEMENT is a major local promoter. It is

primarily a European approach, but one that is gaining ground 01_ © WILLIAM DANIELS in emerging countries. Once populations have access to drinking water, the investments generally focus on the sanitation of developed by these companies prior to them being marketed. their wastewater. It is involved in a number of collaborative projects with local In France, the Sophia Antipolis wastewater treatment plant is authorities and consumers. a notable example in this respect. It is the fi rst plant in France to For example, in Calais, the local authority asked Eaux de treat micropollutants (see p. 37). Calais, a subsidiary of Lyonnaise des Eaux, to list the molecules But further upstream, SUEZ ENVIRONNEMENT is present in its catchment area, to model the potential incur- working with all of its stakeholders to implement collaborative sion risks at its drinking water plants and fi nally to help it with mechanisms applicable to the large water cycle (4) and to reduce the implementation of practical alternatives that respect the emissions of micropollutants. resources. Together with farmers, Lyonnaise des Eaux is at the heart A number of actions that form one of the pillars of the new, of the partnerships to develop practical actions at a local level integrated approach to managing water was developed by which help to conserve water resources. They have worked Lyonnaise des Eaux in its new “Contract for Water Health” (7) closely with Terrena, one of the major players in French which must allow it to offer consumers consistently high-quality agriculture and food processing, to create ONOVA, a joint tap water at a reasonable price, in both the short and long term. venture exclusively dedicated to the promotion of mea- (1) World Health Organisation sures benefi cial to the controlled use of water in agriculture. (2) National Centre for Scientifi c Research, a French organisation. Lyonnaise des Eaux has also concluded agreements with (3) International Centre for Water and Environmental Research (CIRSEE) is the SUEZ ENVIRONNEMENT Group’s main research centre. players in the chemical industry to be notifi ed of new molecules (4) The large water cycle refers to the natural water cycle with its endless succession of evaporation, precipitation, runoff, infi ltration, etc. The small water cycle refers to the domestic water cycle. In other words, its use by humans. It begins with its capture, followed by its treatment, its use, its decontamination and fi nishes with its return to nature, which also marks its reintegration into the large water cycle. (5) France, like all member countries of the European Union, must implement the Water Framework Directive of 2000, which stipulates that its water bodies must attain a good ecological and chemical status by 2015. To achieve this, France has adopted an action plan to ensure the compliance of sanitation in local communities, a plan to counteract the pollution of aquatic environments by micropollutants, and a national plan for medicinal residues. (6) REACH (Registration, Evaluation, Authorisation and Restriction of Chemical substances) is aiming to assure greater security in the manufacture and use of chemical substances within the community and to introduce a system of registration, evaluation and authorisation for chemical products. (7) In 2009, Lyonnaise des Eaux launched a brand new approach called “New Ideas For Water”: Everyone could put forward their ideas for the future of water through a collaborative platform. Many of the suggestions have now been materialised the new “Contract for Water Health”, a collection of proposals relating to governance, innovation and the economic model, which must meet the expectations expressed by local authorities and citizens regarding the conservation of resources.

SUEZ13UK_028037_DOSSIER.indd 36 27/08/13 16:43 No.13 - AUGUST 2013 SPECIAL REPORT_ 37

BECAUSE THEY HAVE AN UNDERSTANDING OF TREATMENT PROCESSES AND ARE FAMILIAR WITH WATER IN ALL ITS FORMS AND IN ALL ITS STATES, SUEZ ENVIRONNEMENT’S ENGINEERS AND RESEARCHERS CAN ADDRESS MANY CHALLENGES. THEY HAVE NO HESITATION IN BREAKING WITH TRADITIONAL INDUSTRY PRINCIPLES, BY TREATING DRINKING WATER LIKE WASTEWATER… AND WASTEWATER LIKE DRINKING WATER. FOCUS ON THREE INITIATIVES. TREATMENTS FOR ALL THE WORLD’S WATER © DR © AVOLDOISEAU / CORBIS JEAN IMAGES © BLUE

SAIDABAD LES BOUILLIDES SIPIBEL Transforming Wastewater Medicinal residues sludge cleared of through the into water micropollutants magnifying glass

When they were asked by the Bangladeshi health Opened in June 2013, the Les Bouillides plant Commissioned in February 2012, this project, authorities to supply water to some of the receives wastewater from Sophia Antipolis, in the led by Degrémont in Haute-Savoie, France, aims 15 million inhabitants of Dhaka, the country’s south of France, and returns it to the Bouillide to study and compare medicinal residues in both capital, SUEZ ENVIRONNEMENT’s engineers had River once it has been treated. This small river, hospital and urban effluents. A single plant to face up to a sizeable challenge. It involved which often receives a larger volume of water than receives wastewater from a town and its hospital producing up to 450,000m3 of water per day from its own flow, then feeds into the Brague River, that it treats in two separate processes, but the Shitalakshya River, the only resource still which is in turn used to supply the drinking water returns to the same receiving environment. available but which is extremely contaminated. plant in Antibes. Two reasons that make the This particular configuration already makes it In fact, during the dry season, the concentrations treatment of effluents more advanced in order to possible to study the treatment lines that are most of ammonia and organic matter are as high as offset the effects of shortening of the water cycle. suited to these specific micropollutants. in wastewater. In this sort of configuration, we normally perform Delivered in 2012 by Degrémont, the Saidabad disinfection by final chlorination. Here, Degrémont plant is developing an original solution. and Lyonnaise des Eaux opted for ozonation, which It is adding a biological pretreatment stage to a has the same role and will also break down drinking water process, something that is normally micropollutants. This is one of the first units of its reserved for the decontamination of wastewater. type in the world.

•SUEZ13UK.indb 37 22/08/13 14:36 38 _INNOVATIONS SUEZ ENVIRONNEMENT MAGAZINE

the organic matter to give it greater methanogenic power. The OPTIBIO second phase is where the essential know-how acquired by the Amétyst plant is concentrated. It involves anaerobic digestion/ dehydration in fi ve 1,500m3 digestion tanks, where organic matter and water are mixed according to a perfectly mastered formula, HIGHLY EFFICIENT ORGANIC which can be adjusted according to biological and chemical parameters measured continuously throughout the process. WASTE MANAGEMENT The third phase involves resting the digestate to dry it out before it is sent to the fi nal composting or storage units. “Anaerobic digestion (2) is a very complex process to make stable THE INNOVATIVE OPTIBIO PROCESS was developed and few facilities manage to do it”, he points out. “However, we have through a collective field-based initiative within the Amétyst managed to control it at an industrial scale - 5,500 tonnes of organic anaerobic digestion unit (1) in Montpellier, operated by SITA. It took matter digested per month - with energy output that reaches 410 kWh 18 months to devise this new process, test it in the laboratories of per digested tonne, i.e. double the normal output. Better still, this CIRSEE (SUEZ ENVIRONNEMENT’s International Centre for Water production is regular and the process is stabilised, with no incidents and Environmental Research) and make it operational. or deviations in over a year.” “Optibio is a series of processes that treats residual household The load applied in each digestion tank has gone from 25 tonnes waste by anaerobic digestion, with very high levels of energy output to more than 50 tonnes of organic matter treated per day. and strong recovery potential”, sums up Guillaume Ribour, the The fi nancial gains related to the increase in power output are plant’s director. Objectives of this innovation: to increase energy currently estimated at more than €700,000 per year at plant level. recovery from household waste and encourage its return to the Great results! soil in the form of organic enrichment. Optibio is set out in three phases. The fi rst phase consists of mechanical-biological treatment which must prepare the untreated household waste, extracting as much as possible of the (1) Following a fi re that devastated part of the plant in 2010, threatening the site’s survival.

undesirable content (metal, glass, plastic, etc.) and concentrating (2) An anaerobic environment is one where there is no dioxygen (O2).

OPTIBIO, “GRAND PRIX INNOVATION” 2013 SITA France was awarded anaerobic digestion of energy output from organic a major prize at the 2013 organic waste process. matter, increasing its Innovation Trophies, in An official recognition of recycling rate and improving the “Operational and the remarkable efficiency the usability of the Amétyst Financial Performance” of the process. The sought- plant in Montpellier – have

•SUEZ13UK.indb 38 22/08/13 14:36 •SUEZ13UK.indb 39

© R. PATRICK / CAPA PICTURES No.13 -AUGUST2013 EVENT INMYCAREER.” THE SITEWAS ANUNUSUAL REMAINS OFAMASTODONON “THE DISCOVERY OFTHE AGUAS ANDINASWASTEWATER TREATMENT PLANT MAINTENANCE CONTRACTMONITORINGMANAGER,MAPOCHO-TREBAL - RACHEL BERNARDIN / OPERATIONAL AND Centre for Water andEnvironmental Research). That’s whatI’mbankingon!” ofourbusinessof theimportance inprotecting theenvironment. in, people willfeelmore proud oftheirvillageandwillbemore aware warming. pathway created, withinformation onthewatercycle andglobal the plant,where RachelBernardin would like toseeabotanical supported bySUEZENVIRONNEMENTandGDFSUEZ. They willbethesubjectofatravelling exhibition inChile the remains have beenmoved totheNatural History Museum. precious pieces! Since then,theexcitement hasdieddown and were kept intactandthepalaeontologists didnotlose any tologists andinformation for thepublic),sothattheseremains called anincredible inthepalaeontologists! Itwas event.” preservation. We immediately downedtoolsacross thesiteand theremainsunearthed ofamastodoninanexceptional stateof beginning of2011,workers whowere buildingtheMapochoplant tact between AguasAndinasandthelocal population. with thetermsofcontract. Shewasalsothepointofcon- Rachel Bernardin’s taskwasspecifi Mapocho-Trebal treatment plant.” wastewater monitoringmanagerforthe contract the positionofoperational hesitate when,onmyreturn from offered Iwas maternityleave, for thesecond time,Iasked totake Ididnot abitofstepback.So reallytion was exciting stressful. butalsovery WhenIfellpregnant drinking waterplants. and thenasoperations managerfor AguasAndinas’ two main FOOT INLATIN AMERICA. IT WAS IN1998THAT RACHELBERNARDINFIRSTSET highest possible level. mountain range (EmbalseElYeso - 200,000,000m³) atthe maintains itsmainwaterreservoir, located intheAndes To address this challenge, AguasAndinas operates and the fl the Chilean capitalismainly dependentontheMaipoRiver, Santiago anditssuburbs.Thesupply ofdrinkingwaterto for apopulationofmore thansixmillionpeople livingin of drinkingwater,collection andtreatment ofwastewater – covers thewhole watercycle –production anddistribution — AsubsidiaryofSUEZENVIRONNEMENT,AguasAndinas Aguas Andinasinbrief (1) nical supportcontract between CIRSEE headed for OndeoServices inChile, atfi it allbegan…” thatsupply toLaPaz, drinkingwater wells inBolivia.That’s how ofthe tooptimisetheoperation Del Illimani.Myassignment was offered aplacementI was withLyonnaise desEaux,atAguas Nationale Supérieure d’Agronomie (NationalInstituteofAgronomy), Centre InternationaldeRecherche surl’Eau etl’Environnement A replica ofthemastodon willbeinstalled inaparkclose to Measures were duly taken (suchasguards, railings, palaeon- After spendingfour years inBolivia,theyoung hydrogeologist ow of whichisaffected duringperiodsofdrought. “By seeingmembersofthepublicandschoolsfl “Given thepublichealthissues,“Given theposi- TALENTS_

“On leaving theFrench École cally toensure compliance rst tomanageatech- (1) and Aguas Andinas andAguasAndinas In this new position, Inthisnew position, (International

ocking ocking “At the 22/08/13 14:36 39 40 _INNOVATIONS SUEZ ENVIRONNEMENT MAGAZINE

AGBAR “THE FLEXIBILITY OF AQUACIS ENABLES US TO RESPOND EFFECTIVELY TO THE EXPECTATIONS OF ALL OF AQUACIS, OR HOW TO OPTIMISE OUR CUSTOMERS.” THE CUSTOMER RELATIONSHIP

AGBAR, a SUEZ ENVIRONNEMENT subsidiary and the leader in the Spanish water market, is consolidating the establishment of its fi rst water ERP programme (1), AquaCIS. Established exclusively by and for the water sector, AquaCIS is a pioneering IT solution, the fi rst of its kind. Designed and developed by Aqualogy, Agbar’s integrated solutions brand, this software enables a company’s operational and customer management processes to be standardised and simpli- fi ed to improve the effi ciency of the marketing function. “AquaCIS combines all the customer management knowledge and know-how acquired over our 145 years of experience,” asserts Raúl Sáez Zafra, Head of Deployment and AquaCIS Project Leader. Providing genuine organisational support, AquaCIS enables all the procedures of the commercial water management cycle to be interconnected and easily monitored. This includes customer service, the management of meter readings and consumption, billing, charges and the management of outstanding payments. To complete the package of solutions on offer, AquaCIS also has a technical application that enables operators to manage all interventions on the ground. For users, AquaCIS offers a more transparent and reactive service. A virtual offi ce, it makes it easier for the user to access information relating to their contract and bills, enables the progress of interventions to be monitored in real time and allows customers to interact with their supplier. Another strong point is the fl exibility of AquaCIS! It can adapt to the needs of every customer and work in conjunction with a company’s existing management software. “In three years it has enabled us to standardise the management of the 785 operations that we administer, all with specifi c standards and their own characteristics,” states Raúl Sáez Zafra. Recently acquired and distributed by municipalities and businesses in Oran, in Algeria, AquaCIS should also be established this year in Mexico and then Chile. The programme has a total of 7,786,000 subscribers around the world and is already a valuable asset. “Its performance and success have enabled us to offer it to a number of other countries and to consider its use in sectors other than water, such as the electricity sector,” observes Raúl Sáez Zafra. AquaCIS is also acquiring a stake in mobile technology since all of its features will be available on the iPhone and iPad from 2014.

(1) Enterprise Resource Planning.

AQUACIS, “GRAND PRIX INNOVATION” 2013 Each year, SUEZ ENVIRONNEMENT rewards innovative projects developed by all of the Group’s subsidiaries in the strategic and priority fields. In 2013, at the fifth Innovation Trophies ceremony, AquaCIS received the top prize in the “Marketing Activity and Customer Relations” category. © RONNIE KAUFMAN / LARRY HIRSHOWITZ / BLEND IMAGES / CORBIS / BLEND IMAGES © RONNIE KAUFMAN / LARRY HIRSHOWITZ

•SUEZ13UK.indb 40 22/08/13 14:36 No.13 - AUGUST 2013 MILESTONES_ 41 On the Web Out and about It’s in the air...

NEW ENVIRONMENT SECTION IN CONVERGENCES WORLD FORUM THE MAYORS AND LOCAL MORE ON THE DISCOVERY THE HUFFINGTON POST 17/09/2013 w 19/09/2013 AUTHORITIES TRADE FAIR OF A MASTODON SKELETON Paris, France 19/11/2013 w 21/11/2013 IN MAPOCHO, CHILE Paris, France The French version of the Huffington Post is joining forces with SUEZ ENVIRONNEMENT to The Convergences World Forum create a new specialist section on The Mayors Trade Fair is the time allows public, private and charitable environmental issues. Featuring and place where all local authority partners to discuss economic models in-depth articles and topical news, officials in France gather to and innovative solutions to combat a selection of items appearing in share information about facilities poverty and insecurity throughout the © DR the SUEZ ENVIRONNEMENT eMag, and investment. Here, elected world, and to promote the Millennium infographics, photos and educational representatives and policymakers In early 2011, during works to Development Goals (MDGs). SUEZ videos... this section will be similar compare experiences and discuss modernise the water treatment plant ENVIRONNEMENT is a partner of in nature to the U.S. version of the major local issues. Like every year, at Mapocho, in Chile’s Santiago valley, this 2013 edition, which will include a site, famous for its long-standing SUEZ ENVIRONNEMENT will be in Degrémont’s teams unearthed the presentation by Jean-Louis Chaussade, commitment to sustainable attendance, and will talk with the fossilised head of a mastodon in an CEO of the Group. development. various stakeholders about the best exceptional state of preservation. What are the challenges when w www.huffingtonpost.fr/actualites/ ways to manage water and waste. The name is familiar but the species environnement building a sustainable and fair w is rare, having disappeared over society? How can each stakeholder, http://smcl.salons.groupemoniteur.fr 10,000 years ago for reasons that be they public, private or charitable, ONLINE VERSION OF remain unclear. The Chilean National improve their practices and how can EUROPEAN WEEK THE 2012 ACTIVITY REPORT Museum of Natural History in Santiago all of these players work together? FOR WASTE REDUCTION is currently conducting genetic studies These questions are at the heart w 16/11/2013 24/11/2013 to reconstruct the last moments of MAKING THE PLANET of discussions that bring together SUSTAINABLE these curious animals, longer and with IS THE BEST JOB distinguished speakers from all four ON EARTH shorter legs than our elephants, with corners of the globe. straight, not curved, tusks. w www.convergences2015.org This was hailed as a major discovery by international palaeontologists, and THE ENVIRONMENTAL CONFERENCE the quality of the excavations was 20/09/2013 w 21/09/2013 exemplary. SUEZ ENVIRONNEMENT

© SARAH ILLENBERGER not only did all it could to assist the Paris, France Since 2009, this European event field researchers, but the Group The SUEZ ENVIRONNEMENT Activity This Conference, which is a major has brought together institutions also funded an exhibition that will Report is available for the very first national gathering, is intended to and project directors to raise public be dedicated to the mastodon at the time in an interactive version on the engage France in an exemplary awareness in Europe about both Museum of Santiago from November Group’s website. fashion as it makes the ecological waste reduction and prevention: “the 2013. It hopes to install a replica of In just a few clicks, this version transition. It brings together NGOs, best waste is waste we don’t create!” the prehistoric animal close to the provides an overview of our 2012 businesses, unions, local authorities Reducing the amount of packaging, treatment plant in Mapocho (Read the activities and additional educational and government representatives. extending the life of objects through feature with Rachel Bernardin on p. 44) content (photos, special reports, Water policy, marine biodiversity, swapping and gifts, repairs and A film broadcast in July 2013 on French videos) which enhances the content waste and the circular economy, jobs recovery, and more. There are so TV channel France 5 allowed viewers of the paper version. linked to the ecological transition and many ways to save on waste. to relive the palaeontological adventure Find out more at environmental education will all be w www.ewwr.eu and find out more about this rare and w www.suez-environnement.fr covered during the 2013 conference, to which SUEZ ENVIRONNEMENT curious relative of the mammoth. also intends to contribute.

For more information, please visit: w Website: www.suez-environnement.fr w eMag: www.emag.suez-environnement.com w SUEZ ENVIRONNEMENT TV: www.suez-environnement.tv w YouTube: www.youtube.com/user/suezenvironnement w Twitter: http://twitter.com/#!/suezenv

•SUEZ13UK.indb 41 22/08/13 14:36 42 _PERSPECTIVES SUEZ ENVIRONNEMENT MAGAZINE

VIK MUNIZ / CONTEMPORARY ARTIST WHEN WASTE BECOMES A WORK OF ART

Vik Muniz has created his works with the help of Catadores at the world’s largest landﬁ ll site in Rio. The works are made from materials gleaned from the rubbish dump (plastics, paper, magnetic tape,

•SUEZ13UK.indb 42 22/08/13 14:36 No.13 - AUGUST 2013 PERSPECTIVES_ 43

WASTE is a bit like the hidden side of our being, the side we try to hide ... I think making art with something that we no longer want to look at is an interesting proposition for an artist. In a way it means transcending the material itself to bring out the life inside it. This is what I wanted to do in Jardim Gramacho, the world’s largest landfi ll site, located on the outskirts of Rio, Brazil. There, the people known as catadores carry an average of 200 tonnes of recyclable materials each day, in the hope of selling them to earn some money. With their cooperation, I used recycled materials to create portraits of the men and women who work at the dump day and night. The money from the sale of these portraits was given in full to the catadores. When director Lucy Walker contacted me, I asked her if she would fi lm the project on a daily basis. It seemed more interesting than making a fi lm about me! At the time, I did not have the faintest idea that the fi lm Waste Land (1) would have such an impact around the world, particularly in my own country of Brazil. It’s true that, in comparison to Europe or the United States, we are a long way

© BARNEY KULOK behind in terms of recycling... This ﬁ lm raised the awareness of a huge percentage of the Brazilian population with regard to the WHEN VIK MUNIZ RECLAIMS WASTE... importance of waste sorting. What’s more, it allowed the sorters, Born in 1961 in São Paulo, who have an unbelievably tough job and work with great dignity, to Vik Muniz splits his time emerge from the shadows. Today they have organised themselves between Brazil and New and are asserting their rights. York. For this artist - who describes himself as self- I wanted to look at waste in a new light. In fact, I came to realise taught - and who grew up that art was a powerful way to raise awareness of sustainable in poverty, drawing and development. This seems to be a key challenge for the future of images have always been the planet. an important means of But I am not the only person to have elevated waste to the sta- communication. He began tus of a work of art! Other contemporary artists, like Swiss artist

© ATLAS (CARLÃO), PICTURES OF GARBAGE, 2008 OF GARBAGE, PICTURES (CARLÃO), © ATLAS his career in the 1980s as a sculptor in New York, Christoph Büchel and British artists Sue Webster and Tim Noble which in those days was have also made art from waste, breathing new life and energy into a city boiling over with discarded items. culture. But it was his series of photographs, For my part, one thing is certain - since this experience I have entitled Pictures of never looked at my rubbish bin in the same way! Chocolate, that brought him worldwide recognition (1) Documentary directed by Lucy Walker and released in cinemas in 2011. in 1997. What sets him apart is his ability to turn any material into a medium, and to use Find out more: photography to capture w www.vikmuniz.net the images he creates from materials ranging from the poorest to the most refined (sugar, chocolate, earth, ash, diamond, etc.). After painting the Mona Lisa with jam, Marilyn Monroe with ketchup and a wealth of other portraits, he now delves into the trash and turns what he finds into Art. © THE BEARER (IRMÃ), PICTURES OF GARBAGE, 2008 OF GARBAGE, © THE BEARER (IRMÃ), PICTURES

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