V4.3 • JUNE/JULY 2015
MOBILITY AT AAR A long term success story PREMATURE MAINTENANCE Bombardier finds it’s not always the best policy IMPLEMENTING A NEW MRO SOLUTION Planning to leverage value from change
White Papers: Bombardier Aerospace, Oliver Wyman Case Study: AAR Corp Resource: On-demand webinar focus PLUS… How I see IT, News, Upcoming and Past Webinars, MRO Software Directory AMOS genuine and trusted
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AdSwissAS_320x187.indd 1 02.06.2015 15:35:57 Welcome… V4.3 • JUNE/JULY 2015
You’d need to go a long way from an MRO IT desk to find the simple life but information organized in a useful 04 LATEST NEWS AND 32 ON-DEMAND WEBINARS: KNOWLEDGE format will help manage the real life of MRO IT. TECHNOLOGY UPDATES TRANSFER ACCESS FOR INDUSTRY MRO IT: put like that it sounds a fairly simple thing but, of course, readers will know that, MRO IT is always a busy sector and busy people want EXPERTS like the engineering that it serves, MRO IT is anything but simple. Rather, it is wide ranging to keep up with the latest developments. That’s why View Video Recordings of Past Live MRO Software in what it has to do and eclectic in the number and variance of processes through which professionals in MRO IT go to www.aircraftit.com/MRO/ On-Demand Webinars. Including recent Webinars hosted it does it. In that, it’s no different to most processes today. To present ‘clear to read’, ‘easy Index.aspx and here in the Aircraft IT MRO e-journal to by the following IT Vendors: IFS, AviIT, Flatirons Solutions to interpret’ and ‘well ordered to act upon’ information that users can safely incorporate find out what’s happening in their world of work. and Ramco Systems. in their decision making, there often has to be some very sophisticated software working behind the scenes. 14 WHITE PAPER: IT’S NOT ALWAYS BEST 34 CASE STUDY: MOBILITY SOLUTIONS If that weren’t sufficient challenge, change in all IT including MRO IT is a pretty rapid TO ACT EARLY AT AAR CORP. thing; hurrying to address new (or newly revealed) challenges and trying to be first to Dr. Nima Safaei, Senior Specialist – Risk and Serdar Yorgancigil, Director, IT Applications leverage opportunities as they arise. There’s a lot with which to keep up which is why Reliability Analysis, Bombardier Aerospace at AAR Corp Aircraft IT makes it our mission to bring relevant information to your desktop. Premature maintenance is sometimes used by airlines as While mobile solutions are now high up the list of ‘must This issue has an assemblage of information from which, we hope, you’ll find something of direct relevance to your a means of ensuring aircraft availability for operations do’ programs, some MRO businesses have been using current needs and much that is of more general interest for your professional capacity. We have an article about schedules. However, it might not always offer the them for a long while and have a great deal of experience mobility solutions for MRO which shares some real-life experience from an MRO business that has been mobile reliability or security that operators expect. to share on how MRO mobility has been achieved. for a long time. There is also an article balancing the topic of premature maintenance and coming up with some surprising and thought provoking findings on the subject. 19 ‘ON-DEMAND’ WEBINAR FOCUS 39 COLUMN: HOW I SEE IT And one perennial topic, a challenge that all readers will face from time to time, is system implementation or The On-Demand Webinars you’ll need to choose the Paul Saunders: Planning for retirement change. We know it has to happen and our article on implementation offers useful guidance on how to ensure that right End-to-End MRO solution for you How many legacy programs are lurking in your IT `not it happens smoothly and delivers the desired results. Plus, of course, we have the opinions of Paul Saunders’ column; Finding the right End-to-End MRO IT solution to match sure what it’s for so we’d better keep it’ cupboard? Paul this issue on retirement for legacy programs. your requirements is so much easier if you search the Saunders has, as usual, some very clear views on the There’s the usual overview of news and information affecting your sector plus Aircraft IT live demonstration library of recordings On-Demand Aircraft IT Webinars by matter of whether to retire legacy programs. webinars are previewed and the recorded archive reviewed to help readers research the software market from the category. convenience of their own desk and to find a package to match their needs from past webinars. We also include an 40 UPCOMING LIVE MRO SOFTWARE ‘On-Demand Webinar Focus’ to make it even more straightforward for readers who wish to research the topic on 26 WHITE PAPER: PREPARING FOR MRO IT DEMONSTRATION WEBINAR their desk today… this issue covers the many webinars that Aircraft IT has hosted on End-to-End MRO solutions. SYSTEM IMPLEMENTATION OR CHANGE A preview of the live MRO software demonstration It’s Aircraft IT MRO: making information accessible in a busy world. Allan Bachan, Vice President, Oliver Wyman webinar featuring Hexaware Technologies on Every MRO has to undertake an IT change from time 23rd July 2015. Ed Haskey to time. Whether it’s an upgrade or a wholly new system, there will have to be an implementation process 40 UPLOAD TENDER and that will be better achieved with planning and CLICK HERE: Send your feedback and suggestions to AircraftIT MRO Whatever software solution you are looking for, this preparation. Tender upload feature will allow you to reach out to all CLICK HERE: Subscribe for free the major Vendors at once. AircraftIT MRO Publisher/Editor: Ed Haskey Copy Editor/Contributor: John Hancock 42 MRO SOFTWARE DIRECTORY E-mail: [email protected] E-mail: [email protected] A detailed look at the world’s leading MRO IT systems. Telephone: +44 1273 454 235 Magazine Production: Dean Cook Website: www.aircraftIT.com E-mail: [email protected]
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2015 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented. 4 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | JUNE/JULY 2015
INTERACTIVE Click here for full product details The latest updates and information about MRO IT software and systems AT times it’s hard enough to keep up with doing a professional job, meeting the imperatives that govern any business (corporate objectives, regulation, market expectations…) and managing the constant change that has become part of everyday working life for those in MRO IT. But then, it’s also important to keep abreast of the latest developments affecting the sector so that your business will be well prepared to face any challenges and leverage any opportunities that might arise. Thank goodness, then, that Aircraft IT MRO website and eJournal both carry all of the latest news from the vendors, consultants, airline, operators and OEMs who matter for those charged with ensuring the safety and efficiency of aircraft. In this news section, we bring together the information you need from the people and businesses that matter; all packaged to make it easier to find what you need to know or simply to get up to speed with the latest news. Aero One® 4.5 from 2MoRO now enjoys full compatibility with SAP GET MORE Business One version 9.1 AS of early June 2015, Aero One® 4.5 is now compatible with MULTIPLE BRANCHES FUNCTION SPLITS SAP Business One 9.1 and 2MoRO is ready to deliver this new TRANSACTIONS BY BUSINESS UNIT FROM YOUR version to clients. This release of Aero One® will considerably Aero One® 4.5 has been enhanced to manage warehouses enhance users’ inventory item management experience thanks by branches for maintenance related stock transactions. This to the new multi-branches features and cost valuation based functionality is obviously fully compatible with the Multi- MAINTENANCE on serial numbers. 2MoRO have also taken advantage of Branch management of SAP® Business One 9.1. In practical this new release to increase the flexibility on bi-monthly and terms, this new feature allows users to automatically reassign SYSTEM monthly control for the crew assignment. warehouses with work orders and components based on the A quick overview of the real business benefits from those location (branch) where the work will be executed. So now it brand-new features is set out below. is possible to pick up parts and perform stocks transactions without hassle and with increased transparency. INVENTORY ITEM COST VALUATION BASED ON SERIAL OR BATCH NUMBER CREW MANAGEMENT: FLEXIBILITY ON BI-MONTHLY GET RAAS When integrating or reintegrating a part in stock for AND MONTHLY CONTROL maintenance, users can now set valuation for a serial numbered Aero One® already helps with tracking crew assignment. As or batch numbered item. It means that cost variances are part of the product upgrade, 2MoRO has reinforced this part, now reflected in the part profitability, and profitability can be allowing more flexibility on bi-monthly and monthly controls calculated for a specific serial number or batch. in order to cover more specific local regulations. Next-generation browser-based M&E Rusada Launch Redesigned Website solutions for the evolving IN early June 2015, Rusada launched a redesigned website, pictured below. Visit the new website at www.rusada.com. maintenance organization.
For more information visit aviationintertec.com JUNE/JULY 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5
ADSoftware successfully implements AirPack INTERACTIVE Click here for full product details in Asia; Thai Express Air and City Airways ADSOFTWARE, one of the leading international aviation software firms, was pleased to announce in late May 2015 the successful implementation of their AirPack maintenance and logistics system for two more airlines in Thailand; City Airways and Thai Express Air. ADSoftware’s presence in the Asian aviation industry began in 2006 when the French MRO* software specialist partnered with Aviation Engineering & Planning Services (AEPS), for the exclusive distributorship of AirPack in the Middle East and Asia. Together they have signed 11 operators on the Asian continent in countries like Thailand, Laos and Myanmar. AEPS has provided on-site B2B training and support for City Airways and Thai Express Air, to facilitate the software installation phase. The cargo airline, Thai Express Air currently operates a single B737-300(F), while low cost carrier (LCC), City Airways is operating a B737-400 and 1 B737-800. The Don Mueang based LCC offers domestic flights as well as regional flights to popular destinations like Hong Kong and China. Commenting on the successful launch of the AirPack solution for the two airlines, the CEO of ADSoftware Fred Ulrich said, “Our principle is to get as close to the customer’s needs as possible, while meeting the highest possible standard of regulatory compliance and cost effectiveness”. AEPS Administrative & IT Director also commented, “We have been implementing the AirPack suite for several years now to meet the airworthiness needs of our customers. The fact that we can easily customize the software to generateTrim 180mm the information at the customer’s request makes AirPack our software of choice”. Whatever’s in your fleet, Aergo Capital Limited chooses AerData’s STREAM and GEARS software packages it’s now in our toolbox. IN late April 2015, AerData, the themselves with many other lessors combined with the best in class records provider of lease management, records and we are excited to implement these management capabilities of STREAM management and engine fleet planning software packages which will primarily will certainly enable Aergo to reach its Your fleet’s growing. Your fleet’s changing. And the Boeing Maintenance Performance Toolbox software, announced that Aergo assist the Technical group within Aergo. business objectives.” is changing with you, providing new tools designed for the digital airline to meet your evolving Capital Limited has chosen AerData’s We are already using AerData’s CMS STREAM (Secure Technical Records for STREAM and GEARS software to support lease management product so it was a Electronic Asset Management) is a web- needs. Tools for your entire fleet, no matter the OEM. Tools accessible anywhere—from web technical records management and logical decision to complement those based solution used by some of the to tablet—with or without connectivity. New tools to keep your maintenance at the forefront of technical audit and inspection data capabilities with STREAM and GEARS.” world’s largest airlines, lessors and MROs innovation and efficiency, and your airplanes in the air where they belong. management. “We are delighted to announce that to manage aircraft and engine records. Sean Hedderman, Chief Technical one of our long-established CMS GEARS (Global Electronic Asset Officer, Aergo Capital Limited, said, “At customers has chosen STREAM and Review System) is a total asset review GEARS,” commented Mark Nieuwendijk, management tool designed with Aergo, we are seeking ways to aid the www.boeing.com/commercial/boeing-edge expansion of our business by growing Managing Director of AerData. in-field experience to ensure quality, our fleet.” Hedderman continued, “GEARS, our latest platform to capture consistency and efficiency in any asset “AerData’s products have proven inspections and audit information, review.
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&OLHQW)URQWOLQH-RE9HU$' &\DQ 0DJHQWD Online Material from Lufthansa Technik Mxi Technologies to offers, anytime, anywhere access Open Dallas Office select the new function ‘offer’ as well as the urgency of the AT the beginning of June 2015, Mxi® Technologies announced request. AOG for example means that he will receive the that growing demand for Maintenix software throughout the desired material as soon as possible. U.S. has prompted the company to expand its regional presence Short response times are a dominant feature of the new with the opening of a new U.S. headquarters in Dallas, Texas. system. The Lufthansa Technik Competence Center generates Mxi offerings are ideally suited for the modernization and an offer, which can be retrieved via m/material within minutes. performance needs of the aviation market in the U.S. region. The offer for C&E material will be available even faster — This announcement naturally follows a strong performance in within an average of only 30 seconds. For components it 2014-15 with the majority of new business coming from both usually takes between two and 20 minutes until an offer is the major commercial and regional operators in the region generated and the customer receives it via the system. including Southwest Airlines, Mesa Airlines, and Cape Air. As All offers are presented in a standardized format that a growing global aerospace and defense hub, the Dallas-Fort includes information on prices or rates, serial numbers, and Worth Metroplex area is an ideal location for the Company’s attached certificates such as an EASA Form 1 or a workshop U.S. Headquarters. report. The customer will consequently have all important “With increased market momentum for modern aviation M/MATERIAL is the manage/m® Technik. aspects at a glance and will only be dealing with one digital maintenance solutions, our Dallas office will strengthen application managing all aspects Time is money — and during an workflow, no additional emails, faxes or phone calls will be our on-the-ground representation to support our growing of a customer’s material contract AOG things need to happen quickly. required. In addition, several part numbers can be requested customer base in the U.S.,” says Bill Cavitt, President and CEO, with Lufthansa Technik. The online A brand new function within the within only one offer, which speeds up the whole process Mxi Technologies. “We are committed to delivering the best shop for rotable components (LRUs) manage/m® module, announced in even more. customer experience and there is no substitute for being in and consumables and expendables early June 2015, m/material allows Lufthansa Technik’s innovative and comfortable way of our customers’ backyard with an experienced local team at (C&E) now offers enhanced features customers to request an offer for non- submitting material requests is already in use by almost the ready.” generating even greater user-friendliness and setting a new contracted material online – fast, efficiently and easily. 170 customers, who will soon all profit from the new The Dallas office is expected to be fully operational by the milestone in material sale, loan and exchange with Lufthansa All a customer has to do is enter m/material where he can enhancements of material supply management. end of the calendar year. INTERACTIVE Click here for full product details | JUNE/JULY 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 7 concentrate on remaining 737-500s within the fleet. Commsoft continues to expand the OASES community with Commsoft’s flagship product, OASES is a ‘best-of-breed’ MRO IT system which offers an industry-leading technical sophistication whilst being intuitively user-friendly. To allow new or extended contracts in Europe and Asia for scalability, OASES is structured in a modular format AVIOCATS USING OASES TO PROVIDE CAMO including aircraft selection, follow the transition check, CAMO we really have developed a truly ‘best of breed’ and Sriwijaya Air has selected the following modules: SERVICES FOR LIMITLESS AIRWAYS reporting to fulfil CAA requirements etc. It’s further evidence MRO IT system.” Core, Airworthiness, Planning, Materials, Line Maintenance COMMSOFT, a developer and vendor in aviation engineering that OASES really can help professional aircraft maintenance Mr Alexander Kochnev, General Director of VIM Airlines, Control and Warranty. The contract also covers the further and maintenance systems, was pleased to announce at the operations to attract new business. added: “OASES offers VIM Airlines a flexible engineering development of crew licensing functionality. end of April 2015 that existing Commsoft customer, AvioCATS, management solution that fits the needs of our dynamic Nick Godwin, Commsoft Managing Director, commented: will be using OASES to provide CAMO services for Croatian VIM AIRLINES OF RUSSIA JOINS GLOBAL business operations.” “We’re delighted that Sriwijaya Air has chosen OASES against start up airline Limitless Airways’ newly acquired Airbus A320, OASES USER COMMUNITY strong competition. This is an important win for Commsoft supporting their charter operation connecting Scandinavia COMMSOFT, was also pleased to announce at the end of SRIWIJAYA AIR JOINS COMMSOFT’S GROWING in a very dynamic Indonesian airline market and one that with the Mediterranean. May 2015 that VIM Airlines, one of the largest airlines in WORLDWIDE BASE OF OASES USERS will help us build our position in the fast-growing Asia Pacific Headquartered in Zagreb, Avio Grupa D.O.O. (AvioCATS) will Russia, has chosen OASES to support both its scheduled and IN early June 2015, Commsoft, was further pleased to region, following major successes in other regions. We’re provide Start-up support, AOC, Technical management and charter passenger operations. OASES, designed to combine announce that the Indonesian airline, Sriwijaya Air, has signed very much looking forward to working closely with Sriwijaya CAMO/engineering to Limitless Airways who are owned by ease of use with an industry-leading technical sophistication, a 20 concurrent users, five year contract to use OASES for the Air and their subsidiary, Nam Air, to ensure a prompt and Scandjet, the well-established Swedish tour operator. Further is structured in a modular format and for its current fleet of ongoing maintenance of its fleet of 38 Boeing 737 Classic and successful implementation.” fleet expansion is expected. ten Boeing 757-200s and four Airbus-319, VIM Airlines has 737-800s. The contract also covers Sriwijaya Air’s subsidiary, Ananta Widjaja, Technical Director of Sriwijaya Air EASA Part M-approved for Airbus A320, AvioCATS has been opted for all of the following modules: Core; Airworthiness; Nam Air which is currently operating five Boeing 737-500s. commented: “We are committed to safeguarding our brand using OASES since 2013. Commsoft’s flagship product, OASES Planning; Production; Materials; Line Maintenance Control; Sriwijaya Air, based at Soekarno-Hatta International Airport, as the most reliable and trusted name in Indonesia and the is a ‘best-of-breed’ MRO IT system offering an industry-leading Warranty. The airline’s use of OASES is scheduled to go live Jakarta, was founded in 2003 and is now the third largest regional airline market. While we are part of rapid growth, technical sophistication whilst being intuitively user-friendly. progressively in 2015. scheduled airline in Indonesia, operating an extensive we need to ensure our back-office processes are able to Nick Godwin, Commsoft Managing Director, commented: Nick Godwin, MD of Commsoft, commented: “We’re domestic route network as well as some regional services. The run efficiently. After a thorough evaluation, OASES met all “We’re delighted that AvioCATS has helped develop new delighted that VIM Airlines has joined the ever growing, initial OASES implementation will concentrate on Sriwijaya of our core requirements for a maintenance solution that markets, using OASES, including this contract to provide worldwide community of OASES users and we’re looking Air’s ten Boeing 737-800s, a number which is expected to could deliver the right mix of innovation, simplicity and CAMO services for Limitless Airways.” forward to working closely with them to ensure a successful grow as new aircraft are introduced to replace the older comprehensive information provider, keeping us as a leader at AvioCATS was able to perform complete airline start up implementation process. Their decision is further evidence that 737-400s and -300s. The second implementation phase will very competitive market.” INTERACTIVE Click here for full product details LEADING INTEGRATED CIVIL AVIATION MAINTENANCE AND SUPPORT SOFTWARE Modern, powerful and user friendly enterprise application which supports cost reduction and achievement of required service levels through the life cycle of civil aviation fleets. - Fleet & Asset Management - Heavy Maintenance - Complex Assembly MRO - Component MRO - Corporate Performance Management (CPM) - Supply Chain & Warehouse Management - Maintenance Repair & Overhaul (MRO) www.IFSWORLD.com 8 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | JUNE/JULY 2015 INTERACTIVE Click here for full product details IFS reaches half year in style with new capabilities, new customers and a real business landmark IFS APPLICATIONS 9 LAUNCHES AT IFS configurability, and layered application architecture, among WORLD CONFERENCE 2015 many others. Combined with flexible deployment models, A new version of IFS Applications announced at the IFS Applications 9 is uniquely positioned to help companies beginning of May 2015 features major enhancements in capitalise on the pace of change in global business.” user experience, architecture and functionality. In early IFS Applications 9 has been deployed through an early May 2015, IFS, the global enterprise applications company, adopter program with five customers who have been testing launched IFS Applications™ 9, the new core version of its and providing feedback on the system for more than a year. extended enterprise applications suite. IFS Applications Representing a wide spread of industries and geographies, 9 delivers customers true business agility by bringing the early adopters are Beijer Electronics, Kimal, Spang them closer to their business and by providing them with Magnetics, VBMS, and Servi Group. the flexibility to capitalise on change. This is thanks to innovations in user experience, new features, enhanced 1,000,000 USERS OF IFS SOLUTIONS configurability, and a new layered application architecture. ALSO at the beginning of May 2015, IFS was able to announce a record number of IFS user seats thanks to NEW TO IFS APPLICATIONS 9 strong sales to new and existing customers. The company, • IFS Lobby — a clear and tailored view of the business confirmed that its solutions, including IFS Applications™, or situation as it relates to a role or process. IFS Lobby is IFS Field Service Management™ and IFS Mobile Workforce fully customisable and presents at-a-glance, actionable Management™, have reached the one million mark in terms information relevant to each unique user. This UI of number of active users. Current IFS customer Linamar is improvement makes IFS Applications 9 easier and faster expanding the use of IFS Applications within its business to use, bringing users closer to their business, no matter and is being assigned the millionth IFS user seat. whether accessed on a desktop, tablet, or smartphone. Global diversified automotive and industrial manufacturer • IFS Streams — a notification system designed to keep Linamar first chose IFS to support its business processes in you close to the pulse of your business by posting 2005. The company has since continuously expanded its relevant updates and actions to processes, relevant to use of IFS Applications, which is today used by some 2,600 individual users. Linamar staff working at 37 plants in nine countries. • Layered application architecture — specialised extension Presented with a “One Millionth User” commemorative and customisation layers that streamline and drive cost plaque at the 2015 IFS World Conference in Boston were out of modifications to the application. Technical staff Linamar representatives Lori Gofton and Lorrie Weiss. can now spend more time adding value to your business “I am very happy to accept this recognition on behalf of rather than administering customisations. the company. IFS Applications is a highly flexible system • Embedded CRM — providing truly embedded CRM that continues to help us save cost, increase productivity, capabilities, IFS Applications 9 makes business data and improve decision-making,” Linamar IFS implementation accessible to the right people at the right time, enabling manager Lori Gofton said. “The one millionth user better decision making and customer service. acknowledgement actually coincides with our tenth • Enhanced support for global business — new capabilities anniversary with IFS Applications, so our increase of user for group consolidation, improved support for matrix licenses is well timed and demonstrates the importance IFS organisations, and a host of other improvements that has in supporting Linamar’s key business processes!” help global businesses capitalise on their size and reach. IFS CEO Alastair Sorbie said, “We are very proud to announce the millionth user of our products, which is “We are very proud to present IFS Applications 9, which a major milestone in our company’s history and a true brings a large number of new features, a fantastic user testament to the success of our solutions in the market. experience, and over 500 enhancements to new and By working closely with companies across our focus existing customers,” said Thomas Säld, SVP of Research markets, and listening to their feedback, we are able to & Development at IFS. “Promoting business agility has offer robust industry solutions that help businesses stay been our guiding principle during the development agile in a dynamic and ever-changing world. All of us at phase, which means major investments in areas such as IFS look forward to keeping up the momentum by a better solution fit for the industries we serve, creating continuing to deliver compelling solutions that meet our insight through visualisation, collaborative tools, user customers’ needs.” JUNE/JULY 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 9 IFS ANNOUNCES GLOBAL AVAILABILITY OF IFS MANAGED IFS DEMONSTRATES IN-MEMORY CAPABILITIES FOR IFS is not necessary or especially beneficial, IFS has developed IFS In-Memory Advisor. CLOUD ON MICROSOFT AZURE APPLICATIONS 9 Designed and delivered as part of the IFS in-memory offering, IFS In-Memory CUSTOMERS can now benefit from a fully managed, single-tenant cloud offering IFS ANNOUNCES PLANS TO DELIVER AN IN-MEMORY OPTIMISED Advisor helps customers apply in-memory technology only to those parts of IFS where IFS will manage the cloud infrastructure, operating system, database, middleware, UPDATE TO IFS APPLICATIONS 9 IN 2015 Applications that it will offer the most significant benefits. This ensures the optimal and IFS Applications following an early May 2015 announcement of the global IFS announced its plans for in-memory capabilities at IFS World Conference in balance of using in-memory where beneficial while leaving the rest of the data on a availability of IFS Applications™ as a fully managed service on Microsoft Azure. IFS Boston in mid-May 2015. Real-world scenarios using real-time data analysis in IFS less expensive disk. Managed Cloud on Microsoft Azure, which was revealed at IFS World Conference 2015, Applications™ were run thousands of times faster through the use of in-memory “IFS has always believed in evolution rather than revolution. We believe in offering offers customers a flexible and cost-effective way to benefit from IFS Applications. database technology. in-memory capabilities to our customers on their own terms. We are not forcing Optimised for IFS Applications versions 8 and 9, IFS Managed Cloud is a IFS’s in-memory database technology brings companies closer to their businesses them to throw out their existing databases and skills, go through a major upgrade, security-enhanced single-tenant cloud within the world-class Azure environment. by allowing speedy analysis and reporting of transactional data rather than of or repurchase their IFS Applications user licenses,” Dan Matthews concluded. Customers can decide how and when changes are made to IFS Applications, specify data stored in warehouses, which is only updated periodically. It also supports maintenance and upgrades to suit their business needs. The offering enables a IFS’s strategy to use visualisation and analysis built into processes and tasks in the IFS APPLICATIONS #1 IN AEROSPACE AND DEFENSE EAM company’s internal IT staff to focus on supporting business requirements rather than application to improve transparency and decision making on every level of the AND FSM SOFTWARE administrative maintenance and upgrades. organization. IFS’S position as market leader has once again been confirmed by research and “IFS Managed Cloud marks a major milestone in our company’s history as it offers As part of the in-memory offering, IFS also revealed IFS In-Memory Advisor™- a advisory firm ARC Advisory Group. IFS, the global enterprise applications company, customers a new set of options for deploying, running, and using our solutions,” new tool designed to help customers apply in-memory technology to the areas of has been identified as the number one vendor in market share in enterprise asset IFS CTO Dan Matthews said. “We have designed IFS Managed Cloud to provide IFS Applications where it will yield maximum effect. The in-memory offering will be management (EAM) and field service management (FSM) software for Aerospace flexibility, improved security, and reliability at a level that would be very expensive included in an update to IFS Applications 9 planned to ship in the fourth quarter and Defense (A&D) industries by ARC Advisory Group, the leading information to achieve in any on-premise installation. Coupled with the layered application of 2015. By applying the in-memory capabilities, many analytical queries go from technology research and advisory firm for industry and infrastructure. architecture of IFS Applications 9 and the ability to utilise Azure’s global network taking minutes to fractions of a second. In its end of May 2015 publication ‘Enterprise Asset Management and Field Service of data centres, we are offering a truly future-proof cloud solution that reduces “The benefits of in-memory kick in when you have about a million records in a Management Global Market Research Study,’ ARC Advisory Group recognises IFS as complexity, risk, and cost.” table, with the greatest effect seen when you are processing hundreds of millions the leading supplier to the global aerospace and defense industry. According to the “While more and more companies are turning to the cloud to increase speed and of records,” IFS CTO Dan Matthews said. “The speed of narrow analytical queries report, IFS has gained market shares in aerospace and defense in each of the last reduce costs, it is important to remember that not all solutions are equal,” said Vibhor can be increased by hundreds or thousands of times, whereas broader queries three years, growing nearly 25 percent since 2012. Kapoor, Director of Product Marketing, Microsoft Azure. “Improved security, global might increase by a factor of up to ten, and some are not affected at all. Using real “Aerospace and defense is a sector with significant requirements for traceability, availability, and the ability to integrate with companies’ existing IT assets are also customer data, we see compression ratios ranging from 3:1 to 10:1, so you need asset serialisation, and heavy maintenance, repair and overhaul,” ARC Research important factors for cloud adoption. IFS Managed Cloud on Microsoft Azure taps much less memory than the data occupies on disk.” Director for Enterprise Software Ralph Rio said. “The key users are the military, into these capabilities in an ideal way to allow organisations to utilise the power of The memory need is further reduced by IFS’s evolutionary approach to in-memory defense contractors, and commercial aviation sectors — all of which require high the cloud.” EmpowerMX AircraftIT0115 PM.pdf 1 1/29/2015 4:34:38 PM databases. Rather than constantly storing the entire database in-memory, which Continued overleaf… INTERACTIVE Click here for full product details Proven Efficiency Gains of > 25% Materials Management Optimization Electronic Logbook C Forecasting Managing Your Technical Data M Asset Management Y Maintenance Intelligence Resource Management Production Control CM Base Execution Invoicing Base / Line Maintenance & Billing MY Technical Records Maintenance Program rd Line Execution 3 Party MRO 3rd Party MRO Management CY Technical Records CMY Maintenance Planning Capacity Planning Reliability Program Maintenance Program K Configuration Materials Electronic Logbook Capacity Planning Driving VALUE and EFFICIENCY through VISUALIZATION and INTUITIVE solutions Check Optimization 10 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | JUNE/JULY 2015 …from previous page. equipment reliability for a large number of mission-critical national organisations. Ramco goes from strength to strength with assets. IFS has a long history of strength in the A&D market The IFS Fleet and Asset with both commercial and military customers.” Management solution, Director of the global IFS A&D Centre of Excellence which includes supply chain new clients signed in Asia and the Americas Graham Grose commented, “IFS products are developed capabilities to support equips some 300 Malaysia Airlines engineers, system wide, to with dedicated vertical industry software components and helicopter maintenance, access a future-ready enterprise software that allows them to expertise, enabling us to provide a solution that fits the client’s helps DI team members automate or streamline many engineering functions, simplify specific asset lifecycle management requirements. In the A&D manage a fleet of more than compliance checks, and improve inventory management industry, this means addressing the specific needs of those in 100 aircraft. The solution then and hangar maintenance. By using bar code-enabled the field by supplying a solution that provides support when interfaces back to several of features and automation, the national carrier of Malaysia is and where needed.” DI’s forward maintenance now able to dramatically reduce time taken to move spares worksites with advanced from suppliers to warehouses and hangars worldwide. The IFS APPLICATIONS SUPPORTS DYNCORP supply depot and technician process will further improve efficiency and enable continuous INTERNATIONAL IN U.S. DEPARTMENT OF data. airworthiness, thereby reducing aircraft on-ground (AOG) time. DEFENSE OPERATIONAL MAINTENANCE “We chose IFS Applications Billing and compliance with multiple regulator functions will Malaysia Airlines by aeroprints.com. Licensed under CC BY-SA 3.0 (Wikimedia Commons) PROJECT to gain a wider range of tools,” said Steven Schorer, DynCorp enable Malaysia Airlines to improve efficiency and scale-up its INTUITIVE user interface key will be used in training and International President. “Their solution enables us to increase MALAYSIA AIRLINES ACHIEVES TECH MRO business to address third-party airlines worldwide. development of ground support personnel. IFS, the global our maintenance management and logistics functions, access TRANSFORMATION IN RECORD TIME; RAMCO By July 2015, another 800 airline engineering and operational enterprise applications company, announced at the start of information from multiple locations and empower our team AVIATION SUITE REPLACES 9 LEGACY staff will be connected to the Ramco platform, which Malaysia June 2015 that DynCorp International (DI) has upgraded its members to best support our global customers.” ENGINEERING SYSTEMS FOR GROUP-WIDE Airlines has opted for after years of using a legacy system. use of IFS Applications™ to support ongoing U.S. Department “IFS Applications has been developed and well tested to OPERATIONS Ramco beat big-name ERP vendors to secure the prestigious of Defense (DoD) operational projects in aviation maintenance cope in complex and demanding situations, making it the MALAYSIA Airlines announced in late April 2015 that it has contract in March 2013, its single-largest win that year. deployed within Afghanistan. DynCorp International is a ideal solution for use in a high-pressured environment,” deployed a full suite of aviation solutions by Ramco Systems Implementation began in March 2014 as Malaysia Airlines and leading global services provider that supports several DoD commented Graham Grose, Aerospace & Defense Industry (Ramco) to provide maintenance, repair and overhaul (MRO) Ramco teams worked hard to launch a secure go-live, a record contracts. The company is now using IFS Applications to Director at IFS. “The company is proud to be helping support for over 145 aircraft. The Go-Live deployment of the for a major carrier. provide additional capabilities on two of their aviation DynCorp International in their international maintenance Ramco Systems solution was achieved in a record time of 11 Mr. Ahmad Jauhari Yahya, Group CEO, Malaysia Airlines, programs supporting the transition of capabilities to Afghan support efforts.” months. said, “We made a major decision to migrate from a legacy From Day 1 of the system implementation, the solution system to Ramco’s integrated platform. Not only did we set INTERACTIVE Click here for full product details JUNE/JULY 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 11 a record time for implementation; we are also now able to Aviation Software, including Engineering Programs, Materials, INTERACTIVE Click here for full product details reap exceptional benefits and transform our engineering Maintenance, Quality, MRO Sales, and Mobility. Ramco’s solutions across multiple locations. The net effect is a dramatic breadth and depth of functionality and pre-packaged improvement in engineering efficiency, optimised fleet deployment capability were the key reasons for Hutchinson management, and reduction in aircraft on-ground time.” Aerospace & Industry to choose Ramco Aviation Software. Mr. Virender Aggarwal, CEO, Ramco Systems, said, “We are Onboard Ramco Aviation Suite, Hutchinson will be able extremely happy to witness a record time go-live of a strategic to automate its MRO operations, delivering value-based implementation at Malaysia Airlines. Our teams defied great outcomes and have the capability to accurately estimate odds to achieve the impossible for a landmark project of great the time incurred – turnaround time (TAT) — to complete a importance for both sides. We thank Malaysia Airlines for their Maintenance, Repair, or Overhaul process. faith in Ramco as a trusted partner.” Signing the agreement, Mr. Grant Hintze, CEO, Hutchinson Ramco’s suite includes solutions for maintenance and Aerospace and Industry (Burbank) said, “We, at Hutchinson engineering, procurement, advanced planning and Aerospace, are glad to be associated with one of the finest optimisation, advanced reliability and Loadable Software Information Technology solution providers supporting Aircraft Parts. The platform can be installed on-site or through the Aerospace and Defense Industry. We look forward to the cloud, with a flexibility that enables Malaysia Airlines to leveraging the best practices provided by the Ramco Aviation accommodate more business operations and integrate with Suite for streamlining our MRO operations. We opted for existing IT systems for other functions. Ramco, a company constantly innovating and disrupting the status quo with its leading edge IT solutions. With the Ramco RAMCO WINS ORDER FROM HUTCHINSON partnership, we look forward to positively transforming our AEROSPACE NORTH AMERICA operational processes, our turnaround time, leading to total ALSO in late April, 2015 Ramco Systems announced a customer satisfaction and a larger Hutchinson Aerospace strategic partnership with Hutchinson Aerospace and Industry global footprint.” Inc. North America. Ramco will implement its M&E/MRO Commenting on this latest win, Mr. Virender Aggarwal, CEO, solution to help enable the MRO operations of the Burbank, Ramco Systems, said “This win further reaffirms our successful California Division of Hutchinson Aerospace & Industry Inc. expansion in the North American market. With significant Hutchinson Aerospace and Industry Inc. (Burbank) is a clients like Hutchinson Aerospace under our belt, we are on Division of Hutchinson Worldwide and offers full Engineering track towards becoming the go-to enterprise software provider and Manufacturing facilities for the design, testing, and supporting the Aerospace industry.” fabrication of products to control dynamic motion such as Ramco goes from strength to strength with new clients vibration, impact shock, and structure-borne noise. It is a signed in Asia and the Americas major OEM and commercial airline supplier of aircraft engine With Emirates, Malaysia Airlines, Petroleum Helicopters, and APU vibration isolators, cone bolts and panel mounts as Columbia Helicopters, Able Engineering & Aerospace, MAG, well as other shock, vibration and noise reduction systems in Inc. and many others onboard, Ramco is the solution of choice the Aerospace Industry. The parent company, headquartered for several top airlines and five of the leading civilian heli- in Paris, France is the frontrunner in airplane cabin comfort operators in the world. Designed to be accessible on cloud, and safety, catering to a wide range of requirements, from mobile and tablets, Ramco Aviation Software continues to the cockpit to engines, fuselages, aircraft conversions, and add technological innovations with wearable devices offering maintenance. hands-free computing, and straight through processing which Hutchinson will use the end-to-end solution of Ramco helps significantly reduce both AOG time and TAT. Aeromexico Group takes off with AMOS — footprint further increased in the Americas SWISS-AS was pleased to announce in mid-May 2015 that Entity’ functionality will surely support the airlines efforts for the Aeromexico Group has selected AMOS for managing its further group-internal synergies,” states Ronald Schaeuffele, full spectrum of maintenance activities as the outcome of CEO of Swiss-AS. an extensive market review. Since the opening of the AMOS The Financial Multi Entity module allows the two financially office in Florida over four years ago, AMOS’ footprint has independent airlines to work in the same AMOS environment, significantly expanded in the Americas region and Swiss-AS is taking advantage of centralized processes while maintaining happy to welcome another prime customer from the region separate general ledgers. into the AMOS community. The project was already kicking off last month in the Benefit from using Financial Multi Entity headquarters in Mexico City. The training will focus on a “We would like to thank Aeromexico for the trust placed in train the-trainer approach along with e-learning for the 1,500 Swiss-AS and our software AMOS. Our proven ‘Financial Multi designated AMOS users within the company. 12 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | JUNE/JULY 2015 INTERACTIVE Click here for full product details Volartec and ALKYM ADDITION OF MRO SOFTWARE PROVIDER Financial Services sectors, Seabury is expanding our IT EXPANDS COMPANY’S IT SOLUTIONS AND solutions and software tools to better serve our customers. SOFTWARE TOOLS Seabury is increasingly broadening its global businesses to IN early May 2015, Seabury Enterprise Solutions, LLC (SES), a include enterprise IT solutions, structured finance products, DIGITAL subsidiary of global advisory and investment management and trade finance services.” firm, Seabury Group (Seabury), announced that it had AVIATION MRO PARTNER acquired Aero Transport Engineering Consulting S.A. DIGEX MRO SELECTS ALKYM We bring digitalization to realize multiplier (Volartec). Volartec is a professional services and IT company that provides integrated and flexible Maintenance, Repair and effect in Aviation MRO business Overhaul software solutions for the Aerospace industry. SES will add Volartec’s Alkym® suite of products, which integrates control and management software for aircraft maintenance, to Seabury’s aviation software tools, such as Enterprise Performance Analysis System (EPAS), which enables commercial airlines to improve financial performance one flight at a time, and Contract Performance Analysis System (CPAS), a highly configurable and efficient software for Data Migration defining and applying contractual terms and conditions for & Testing transactions in order to generate an expected financial value. Mobility Integration & Wearables Seabury’s IT solutions and software tools serve the needs of a global network of clients in Aviation, Aerospace, Cargo/Global Trade, FX Trading and Human Capital. Inventory SES Chief Executive Officer Bijoy Mechery stated, “Based on IN the early days of June 2015, Volartec welcomed DIGEX Optimization the success of our SES offerings, we are moving into adjacent Brazil as the first company to choose ALKYM Management markets that align with our strategy and allow customers the and Control System for Aircraft Maintenance and based in ability to utilize IT software tools, which create and improve Brazil. During the course of LAAD 2015 in Rio de Janeiro, operations. Our investment in Volartec is an outcome of DIGEX and VOLARTEC signed the corresponding agreement responding to our clients’ requests for collaborative IT software and they are already coordinating the implementation tasks. tools that deliver predictable efficiencies.” “After a detailed study of the application by the people “We welcome the investment and partnership with Seabury,” responsible from different areas of the organization, we MRO Business Process said Volartec Chief Executive Officer Christian Maggio. “The concluded that this was the product we needed in order Analytics Services capabilities of the Volartec team within the SES and the to approach the growth we foresee for DIGEX. Adding the Data Warehouse Seabury Group network will greatly expand visibility within excellent balance on cost / benefit it made us decided for & BI Tools the global Aviation and Aerospace industries and allow us to ALKYM”, Engr. Pak Sang Ki, General Director at Digex. Hexaware’s Digital MRO Suite further develop IP which addresses customers’ needs.” Engr. Manuel Roché, SVP Business Development LATAM at Seabury Group Chairman and Chief Executive Officer John Volartec, commented “We are proud of having been selected E. Luth commented, “As a global advisory and investment by a company like DIGEX in a very demanding market such Hexaware is your IT partner for end-to-end digital transformation QR Code management company focused not only on Aviation but as Brazil. We are certain that this will bring new business services to the MRO industry. Hexaware’s MRO IT services are also on associated markets, including Aerospace & Defense, opportunities with other MRO companies as well as other part of Global Travel and Transportation practice with over 2000+ Government Services, International Trade Finance and other airlines in this country”. consultants working closely with world's leading travel and transportation customers. Catering to 3 out of Top 10 airlines in the world, Hexaware is one of the fastest growing IT services A step forward for ifrSKEYES in North America contact: [email protected] IFRSKEYES was pleased to welcome General Atomics to the French Air Force, GA-ASI will set up AMASIS as the main organizations with key focus on Travel & Transportation Industry, www.hexaware.com Aeronautical Systems, Inc. (GA-ASI) as AMASIS’ first customer support and logistics information system for these aircraft and and had crossed revenues of USD 422 Mn for Financial year 2014 in the United States at the beginning of June 2015. GA-ASI the ground control segment. is a world leader in proven, reliable remotely piloted aircraft AMASIS is an integrated solution developed by ifrSKEYES systems, radars, and electro-optic and related mission systems to manage aircraft maintenance and related logistics. It solutions, including the Predator®/Gray Eagle® series aircraft is operated and updated by each department’s specific and the Lynx® Multi-mode Radar. information and processes: Technical Records, MCC, Engineering AMASIS will be used in SaaS (Software as a Service) mode & Planning, Procurement, Stores. The solution is used for to assist GA-ASI in ensuring its customer support activities to various types of civil and military aircraft and contributes to the the French Air Force. Following the delivery of MQ-9 Reaper airworthiness of more than 2,700 aircraft throughout the world. JUNE/JULY 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 13 RAMCO SYSTEMS DIGEX Vendors in the News Ramco Systems provides enterprise solutions built on the firm’s proprietary DIGEX is an independent MRO offering services on heavy maintenance, repairing platform—Ramco VirtualWorks®. All products are cloud architected by design and and modifications on executive, commercial and military aircraft. In recent years it 2MORO SOLUTIONS address the entire business cycle from transaction to analytics. based its growth on the continuing improvement of its processes and expanding Want to keep up 2MoRO Solutions is an Aerospace software development company operating in its services portfolio, as well as incorporating new aircraft types and certifications over 17 countries and across multiple Airlines or Operators with their own MRO RUSADA capabilities. center. The firm is also a SAP® Partner for Airlines, Aircraft Operators, MRO centers An aviation software solutions company headquartered in Switzerland, with and OEMs. operations in the Middle East, Asia, Europe and the Americas, Rusada currently DYNCORP INTERNATIONAL with IT developments? ADSOFTWARE serves 50 major customers worldwide with software that manages more than 1,500 DynCorp International is a global services provider with more than six decades ADSoftware is an IT company based in France, with offices in Thailand, Brazil and aircraft in 20 countries. experience providing aviation, logistics, training, intelligence and operational South Africa. Specialising in solutions dedicated to the aviation industry, ADSoftware SWISS AVIATIONSOFTWARE AND AMOS solutions to commercial, government and military customers. counts 53 clients worldwide. ADSoftware products are Microsoft Windows® ready, Swiss-AS boasts more almost 120 customers worldwide. AMOS is a comprehensive, web-enabled, and multilingual. The company provides 24/7 online technical support. GENERAL ATOMICS AERONAUTICAL SYSTEMS, INC. fully-integrated software package that manages the maintenance, engineering and Subscribe for FREE to AircraftIT AERDATA logistics requirements of modern airlines and MRO providers. (GA-ASI) AerData, a Boeing company and part of the Boeing Edge, provides lease General Atomics Aeronautical Systems, Inc. (GA-ASI is a manufacturer of Remotely eJournal MRO today to receive management software, CMS, engine fleet planning software, records scanning VOLARTEC Piloted Aircraft (RPA) systems, radars, and electro-optic and related mission systems software, fleet and valuations data and technical and back office services for Specialized in the development and implementation of world class software systems solutions. all future eJournals! operators, lessors and MROs. Volartec has more than 10 years of experience in the aviation industry with a successful combination of professionalism and experience. HUTCHINSON AEROSPACE & INDUSTRY, INC. COMMSOFT AND OASES Hutchinson Aerospace & Industry, Inc. (formerly Barry Controls) offers products For case studies, keynote white papers, Communications Software OASES is utilized in around 50 airlines and maintenance specific to the Aerospace and Defense industry with innovative technologies and organisations. The system includes services ranging from implementation support, Airlines, Operators, OEMs and corporate focus. latest news & technology; all the user training and system tailoring as well as day-to-day help desk, maintenance support and LIMITLESS AIRWAYS knowledge you need. IFRSKEYES MROs in the News Limitless Airways is a Croatian start-up airline flying an Airbus A320 between Rijeka, IFRSKEYES, an AIRBUS company, is a full-service IT provider specialized in aviation AERGO CAPITAL LIMITED Croatia (the airline’s base) and Gothenburg, Sweden and Kokkola, Finland. software managing aircraft maintenance and flight operations with more than 80 Aergo Capital is a long-established aircraft leasing company based in Dublin, Ireland. Subscribe here for free – customers worldwide. Its principal business is the acquisition and leasing of commercial jet aircraft to MALAYSIA AIRLINES Malaysia Airlines achieved a significant milestone in 2012 when it received its first airlines on a worldwide basis. IFS Airbus A380-800. The airline holds a lengthy record of excellence, having received it takes a few moments. IFS Applications offers flexible, module based business solutions that manage the GRUPO AEROMEXICO more than 100 awards in the last decade. entire civil aviation lifecycle. Being component-based it is easier to implement and Aeromexico, the largest airline in Mexico, operates more than 600 daily flights and its AircraftIT: All about Solutions can be incremental to align with the growth of a business. main hub is in Terminal 2 at the Mexico City International Airport. SRIWIJAYA AIR LUFTHANSA TECHNIK Sriwijaya Air is Indonesia’s third largest carrier, operating a fleet of Boeing 737 for Airlines and Aircraft Lufthansa Technik is a manufacturer-independent provider of maintenance, repair, AVIOCATS aircraft on offers flights to various Indonesian destinations and a few international overhaul and modification services for civil aircraft. The six business units of AvioCATS CAMO, part of Avio Group Ltd, provides services to small airline destinations. Lufthansa Technik (Maintenance, Overhaul, Component Services, Engine Services, VIP companies, start-ups, aircraft owners and leasing companies providing services, Services and Landing Gear Services) serve about 750 customers worldwide. tailored to customer’s needs. THAI EXPRESS AIR Thai Express Air operates out of Bangkok with a fleet of one Boeing 737-300 MXI TECHNOLOGIES CITY AIRWAYS Mxi Technologies provides software, support, and services for aviation maintenance City Airways serves regularly scheduled domestic and international (scheduled VIM AIRLINES to commercial airlines, MROs, OEM aftermarket service providers, and defense and charter) flights in Thailand, Hong Kong and China from Bangkok with a fleet of VIM Airlines, is based in Moscow operating Airbus A319 and Boeing 757 aircraft on operators. two Boeing 737. international scheduled and charter, passenger and cargo flights plus wet lease. INTERACTIVE Click here for full product details 14 | WHITE PAPER: BOMBARDIER | AIRCRAFT IT MRO | JUNE/JULY 2015 It’s not always best to act early Dr. Nima Safaei, Senior Specialist — Operations Research, Bombardier Aerospace asks; should Premature Maintenance be a matter of cost or risk? E HAVE RECENTLY developed methodology is earlier than its target due date1. As a common IATROGENIC FAILURE AND A failures2. In this case, performing planned maintenance at Bombardier Aerospace to estimate the practice, aircraft frequently undergo premature MISCONCEPTION ABOUT RELIABILITY too frequently can result in an increased failure rate, Wfinancial impact of premature maintenance maintenance as an opportunistic policy to make sure An important impact of PRM is rooted in the concept and in turn, more unexpected failures result in higher and it has revealed the significant impact of pre-date all flights are flown on time with minimum delay. of iatrogenic failures, those failures caused by the maintenance costs. The reality behind such human activities on direct maintenance costs. The outcome has Moreover, since outsourcing is becoming the dominant actions of technicians and/or human error during activity induced failures on the part of technicians is diminished the importance of premature maintenance maintenance policy, airlines rely on premature a maintenance activity. From a theoretical point of the likelihood of a problem being generated whenever as a conservative and opportunistic policy. In this article, maintenance to fulfill the minimum requirements of view, there is a misconception that more frequent anyone touches a subsystem, no matter how casually. I’d like to share with readers what we have found and third parties. Besides, the PRM action might also be maintenance leads to increased reliability. This is a According to a comprehensive analysis of airline how that has influenced the way we regard the notion of a result of inefficient short-term operations, e.g., tail fallacy; increasing the frequency of PRM does not lead accident statistics over a 24-year period from 1959 to getting a job done before it needs to be. rotation and maintenance scheduling decisions, so that to greater reliability. Practical experience in the aircraft 1983, 12% of the accidents recorded were caused by Premature maintenance (PRM) refers to predating the planned routes cannot guarantee that all tasks are maintenance field reveals that opening up a system to maintenance and inspection deficiencies6. Likewise, the maintenance or performing early maintenance so that performed on time. In other words, for the most part, invasive maintenance may actually increase the chance report provided by PlaneCrashInfo (see PlaneCrashInfo. the actual time when a maintenance task is performed master flight schedules are not maintenance-friendly. of failure by introducing the possibility of iatrogenic com/cause.htm) reveals that 7% of fatal accidents JUNE/JULY 2015 | AIRCRAFT IT MRO | WHITE PAPER: BOMBARDIER | 15 between 1950 and 2000 were caused by air traffic controller errors, improper loading of aircraft, fuel contamination and improper maintenance procedures. Moreover, using information from the Maintenance Error Information Management System (MEIMS), a joint effort with NASA, the FAA, and the US Navy, designed to promote analysis of aircraft mishaps3, 1,016 aviation mishaps occurred between 1996 and 2001 in which maintenance issues were cited as causal factors3. One important result revealed that increased maintenance frequency increases the likelihood of iatrogenic failures, thereby increasing a system’s failure rate; in the end, there are more unexpected failures and maintenance costs rise. A METHODOLOGY TO MEASURE THE FINANCIAL IMPACTS OF PRM With my team at Bombardier Aerospace, we proposed a methodology to measure the financial impacts of PRM in the sense of additional maintenance activities as a result of poor task yield and unexpected failure costs due to increased failure rate resulting in iatrogenic failures. The key idea is to extend the reliability function of Weibull distribution to capture the human intervention induced failures. WEIBULL DISTRIBUTION Weibull distribution has the ability to assume the characteristics of many different types of distributions which quality makes it popular with engineers and the most widely used distribution for modelling reliability data. Weibull distribution in data analysis is flexible enough to model a variety of data sets. To this end, a severity factor is defined representing the risk of human errors during the maintenance task procedure. The severity factor is measured using the FMEA-DEMATEL (decision-making trial and evaluation laboratory) method4 proposed by our team in 2006 which is for prioritization of failure modes in corrective actions based on a Failure Mode and Effects Analysis (FMEA) technique. Using this method, the risk factors having the most contribution to human errors during a maintenance activity can be found. That is, the failure modes of given subsystems are prioritized so that the failure modes having more effect as compared to others are assumed to have higher priority/severity. Using the extended reliability function, the effect of severity factor on instantaneous reliability is graphically shown in Figure 1 following. Likewise, the effect of severity factor on failure rate is shown in Figure 2 below. On the graph, the red curve represents the failure rate in the presence of a non-zero severity factor versus the black curve representing the failure rate of canonical Weibull distribution (Zero severity). Considering a failure finding maintenance task having a non-zero severity factor, the graph shows that the reduction of actual interval of the task (pre-dating maintenance) increases the failure rate due to the iatrogenic failures. The key message of this article is ‘as with late maintenance, early maintenance may also reduce the system reliability’. Figure 3 below, schematically displays the effect of PRM on instantaneous reliability immediately after a maintenance activity is done. The optimal interval guarantees the target reliability (i.e., as-good-as condition); however, the early activities do not and therefore the overall reliability of system will be Figure 1 gradually reduced. Figure 2 16 | WHITE PAPER: BOMBARDIER | AIRCRAFT IT MRO | JUNE/JULY 2015 due to the increased failure rate caused by iatrogenic failures, drawing on the EUROCONTROL report5 to estimate the latter cost. The report’s results are supported by an extensive regression analysis of detailed financial and operating data from 22 airlines located in Europe and North America. The obtained results reveal that the contribution of PRM to total cost is $24,650 per year. This amount is equivalent to the net revenue gained by “The total cost of PRM consists of the cost of doing extra $24,650/$1254 ≈ 20 flight legs where the average revenue per flight leg is $1254 considering the average 65 occupied seats, an average flight route of maintenance activities in terms of labor-hours, and the 275 km, and a net revenue of 7 cents per Available Seat Kilometer (ASK). cost of unexpected failures due to the increased failure Hence, considering an annual horizon of 52 weeks, the PRM effect is Figure 3 equivalent to [20/(540x52)]×100 = 0.07% of the annual revenue. rate caused by iatrogenic failures…” The finding intuitively shows that the cancellation of up to 20 flight EXPERIMENTAL RESULTS legs per year with the aim of performing maintenance tasks on time For the purposes of validation, the proposed methodology has been annual maintenance tasks with intervals ranging from 50 to 1,000 flight does not affect the annual revenue. Moreover, in the presence of a dense applied to a fleet of 10 identical aircraft covering a weekly flight schedule hours. Based on the ‘In-house’ maintenance strategy, the unit labor-hour flight schedule (non-staggered departure times) any increase in the task with 540 flight legs in a flight network of 30 airports and four maintenance cost for internal staff is $55 USD. yield results in an increase of flight delays when the aircraft is late due to bases. The average annual utilization of each aircraft is 1924 FH (flying The total cost of PRM consists of the cost of doing extra maintenance maintenance. According to our analysis and EUROCONTROL’s report, the hours). The maintenance program for this type of aircraft specifies six activities in terms of labor-hours, and the cost of unexpected failures PRM contribution is equivalent to 560 minutes of delay per year. JUNE/JULY 2015 | AIRCRAFT IT MRO | WHITE PAPER: BOMBARDIER | 17 INTERACTIVE Click here for full product details a product of P r o f e s s i o n a l Te c h n i c a l L i b r a r y M a n a g e m e n t - W h e r e v e r Yo u A r e W o r k i n g “With Era's global operations, we needed a cost-effective solution to manage our version and revision control process. CAPABILITIES Author Using the proposed methodology, 3. Krulak, D.C. (2004) Human DR. NIMA SAFAEI Incorporating eMan into our version control protocol has the following questions can be Factors in Maintenance: Impact Nima Safaei received answered: on Aircraft Mishap Frequency a Ph.D. degree in allowed us to manage and maintain all technical • How much is the true cost of and Severity, Aviation, Space, system and industrial documentation in one easy to access, centralized location.” premature maintenance? How and Environmental Medicine, engineering from does the PRM affect the life cycle Vol. 75(5), pp. 429-432. Iran University costs of your fleet as well as the 4. Seyed-Hosseini, S.M., Safaei N. of Science and Stuart Stavley, Senior Vice President, overall reliability of equipment? and Asgharpour, M.J. (2006) Technology. He held a Operations and Fleet Management • Have the maintenance intervals Reprioritization of failures postdoctoral position at the Center Era Helicopters LLC been fine-tuned? in a system failure mode and for Maintenance Optimization and • What is the minimum allowable effects analysis by decision Reliability Engineering (C-MORE), task yield of each maintenance making trial and evaluation University of Toronto. Nima is activity to avoid the PRM effects laboratory technique, Reliability currently with Department of and thereby to increase the fleet Engineering and System Safety, Maintenance Support and Planning, availability? Vol. 91(8), pp. 872-881. Bombardier Aerospace as a Senior Interesting, isn’t it, how when we 5. EUROCONTROL Report, Specialist. He applies advanced apply the logic of mathematics to a 2004, Evaluating the true cost optimization methods to solve the received wisdom it can sometimes to airlines of one minute of challenging problems in aviation reveal that what we thought made airborne or ground delay, industry and airline operations. 09:41 100% sense really doesn’t make sense Performance Review Unit, at all. In the case of premature ©European Organisation for BOMBARDIER maintenance, we have discovered the Safety of Air Navigation that, far from having a positive (EUROCONTROL), http://www. or neutral impact, it can actually eurocontrol.int/prc. degrade not only the efficient use 6. Shappell, S., and Wiegman, D. of the aircraft but also that very (2001) Applying Reason: The As a manufacturer of planes and maintenance caliber on which the Human Factors Analysis and trains, Bombardier has an extensive aircraft relies. Classification System (HFACS), and diverse portfolio of mobility Human Factors and Aerospace solutions. Everywhere people travel REFERENCES Safety, Vol. 1, pp. 59-86. by land and in the air, a Bombardier 1. Safaei, N. Premature product is ready to transport them. Maintenance: Hidden Costs That KEY From business jets and commercial Reduce Future Profits, Dash ≈ Approximately equal to aircraft to high speed trains and 8/Q-Series In-Service Activities public transit that’s smarter than Report (ISAR), Bombardier ever. But it’s not just products and Publications, Issue 09, 2014. services; the most important success 2. Levitt, j. What are you doing INTERACTIVE Give us your opinion factor is 74,000 employees focused about iatrogenic failures? Vehicle Click here to post your comment on making mobility more efficient, For more information: +44 1383 620922 or +1 866-922-8448 x 708 Service Pros, May 8 2012, http:// sustainable and inviting than ever www.vehicleservicepros.com/ INTERACTIVE Subscribe here before. article/10689843. Click here to read all future editions 4098-AD-Stream-A4-PT-e.pdf 1 11/05/2015 15:27 Records Management Software for Airlines, Lessors and MROs STREAM (Secure Technical Records for Electronic Asset Management) is the World’s No.1 records management platform for airlines, lessors and MROs. Customer Testimonial “ Emirates’ continued growth in Aircraft and Engine Fleet required an STREAM Benefits: industry leading solution to enable them and their business customers Remote access available to all technical records on demand to access Aircraft and Engine Maintenance Records effectively and All users work to the same standard and all documents are efficiently for subsequent review and recording processes. centrally available STREAM provided a solution that integrated both Operational Data Interactive transition management supports online collaboration and Aircraft Transition processes into a seamless Asset Lifecycle activity. with stakeholders (lessors) This has put the access of digital documentation, compliance data review, Seamless integration with MRO IT systems validation and delivery right into the hands of those that need it, when they need it. Records can be shared with potential clients without incurring travel or support costs Through close collaboration with AerData, Emirates Engineering now provides the most up-to-date Digital Records from Asset delivery to departure for local and global customers, thus enabling continued ISO 9001 Approved Services: Global and local coverage: Asset Value and Customer Satisfaction.” Records scanning, imaging and Our services are delivered from our indexing services delivers a total UK-based bureau or through our – Nick Edge, Technical Records Manager, Engineering, Emirates. solution to the aviation industry. network of global scanning partners. AerData Netherlands AerData UK AerData Ireland +31 20 655 9000 +44 1293 817 655 +353 1 214 7580 www.aerdata.com [email protected] 4098-AD-Stream-A4-PT-e.pdf 1 11/05/2015 15:27 JUNE/JULY 2015 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 19 ON-DEMAND 28TH MAY 2015 INTERACTIVE Click here for full product details Aircraft Maintenance Software Innovations WEBINAR FOCUS: On-Demand Webinar: Introducing N-GAPS - Records Management Software Next-Gen Aviation Problem Solvers [inc: Digital End-to-End MRO / Spare Parts Locator; Aircraft Tail Planning; for Airlines, Lessors and MROs Maintenance & Shift Planning; Mobile M&E IT Solutions Mechanic] The On-Demand Webinars you’ll need to choose the right solution for you EFORE MAKING A key decision or if you Bare building a reference portfolio of relevant STREAM (Secure Technical Records for Electronic knowledge, these On-Demand Webinars will add vital market intelligence to your established professional or Asset Management) is the World’s No.1 records skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. management platform for airlines, lessors and MROs. You’ll gain an overview of the major MRO software Customer Testimonial systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible “ Emirates’ continued growth in Aircraft and Engine Fleet required an with your busy schedule. Each webinar lasts 1 hour, STREAM Benefits: industry leading solution to enable them and their business customers providing airlines, aircraft operators and MROs with the perfect introduction to each leading MRO software Remote access available to all technical records on demand to access Aircraft and Engine Maintenance Records effectively and solution on the market today. All users work to the same standard and all documents are efficiently for subsequent review and recording processes. HOW IT WORKS Simple Mobile Paperless • Every two weeks an industry leading IT Vendor hosts a live, centrally available STREAM provided a solution that integrated both Operational Data 1 hour long, Software Demonstration / Masterclass Webinar Airlines are eliminating the hassles, Start with efbTechLogs or completely Interactive transition management supports online collaboration and Aircraft Transition processes into a seamless Asset Lifecycle activity. showcasing their solutions via the Aircraft IT website. • Each Webinar is recorded and then posted back up online for costs and inaccuracies of paper step into the future with a fully with stakeholders (lessors) This has put the access of digital documentation, compliance data review, users to view. logbooks with efbTechLogs™ – the paperless M&E / MRO system with validation and delivery right into the hands of those that need it, when • The comprehensive Aircraft IT On-Demand Webinar library Seamless integration with MRO IT systems allows airlines and operators the chance to view full overviews market leading electronic logbook ULTRAMAIN v9. they need it. of all the leading MRO / M&E IT Solutions on the market from Records can be shared with potential clients without incurring software that is in approved use with the comfort of their own home or desk at a convenient time See what v9 with Mobile Mechanic™, travel or support costs Through close collaboration with AerData, Emirates Engineering now of their choosing. M&E systems around the world today. • Simply use the search functions at the On-Demand Webinar SESSION OVERVIEW Mobile Inventory™, and Mobile Executive™ provides the most up-to-date Digital Records from Asset delivery to page to refine your search, pinpoint the webinars relevant to Register to view this on-demand Webinar for an excellent can do for your bottom line. departure for local and global customers, thus enabling continued your needs and register to view your preferred sessions.. chance to discover the latest innovations in aircraft ISO 9001 Approved Services: Global and local coverage: maintenance technology: NGAPS - Next-Gen Aviation Asset Value and Customer Satisfaction.” THE WEBINAR FORMAT Problem Solvers, from Ramco Aviation. Powered by the latest Records scanning, imaging and Our services are delivered from our So, for instance, when you’re researching the End-to-End MRO technology, machine based learning, artificial intelligence indexing services delivers a total UK-based bureau or through our – Nick Edge, Technical Records Manager, Engineering, Emirates. / M&E IT market, it’s all there, making it easy to review the and cognitive analytics, N-GAPS are designed to seamlessly best solutions in the market, using the ‘Category’ search to integrate with and greatly enhance any existing aircraft M&E solution to the aviation industry. network of global scanning partners. find On-Demand Webinars from leading End-to-End MRO / / MRO IT solution and fill the voids in existing IT platforms. M&E IT solutions vendors. Just select, ‘End-to-End MRO / M&E During the Webinar Ramco will take you on an as-live tour of IT solution’, to help focus on exactly what you’re looking for. their new N-GAPS solutions which, as you will see, are built The helpful Webinar format means you don’t just learn what specifically for Aviation Maintenance, leveraging ground- solutions do but also how to use them and apply them to breaking new technology… (Read more here) ULTRAMAIN v9, Mobile Mechanic, Mobile different challenges and opportunities. www.ultramain.com AerData Netherlands AerData UK AerData Ireland Inventory, Mobile Executive, and efbTechLogs are +31 20 655 9000 +44 1293 817 655 +353 1 214 7580 INTERACTIVE INTERACTIVE trademarks of Ultramain Systems, Inc. +1 505.828.9000 Click to see all On-Demand Webinars Click here to view full On-Demand Webinar Details www.aerdata.com [email protected] 20 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | JUNE/JULY 2015 2moroAnnoncePresse1112.pdf 11/01/12 16:12:56 INTERACTIVE Click here for full product details 16TH APRIL 2015 19TH MARCH 2015 Aircraft Maintenance Software Innovations & Plug-ins On-Demand Webinar [inc: Electronic Logbook (ETL) and Paperless Aircraft Maintenance Reserves Calculations; Technical Maintenance Software Demonstration Webinar Documentation; Data Backup; Reliability (including demonstrations of efbTechLogs, Reporting] Mobile Mechanic, and Mobile Inventory). C M J CM MJ CJ CMJ N SESSION OVERVIEW SESSION OVERVIEW Register to view this On-Demand Webinar (recorded 16th Register to view this On-Demand Webinar (recorded 19th April 2015) for an excellent chance to discover how the March 2015) and join ULTRAMAIN Systems for an as live latest M&E / MRO technology innovations from ADSoftware software demonstration of their latest ground-breaking and provide plug-ins and add-ons that can greatly enhance any popular paperless airline, aircraft operator & MRO solutions, Maintenance Information System, including: Maintenance including efbTechLogs, Mobile Mechanic, and Mobile Reserves calculations for aircraft leasing; Advanced indexing Inventory. During the Webinar you see ULTRAMAIN software to easily find scanned technical documents; Upload and used by airlines and MROs across the world fully replaces easily manage Airworthiness Directives – including an EASA paper technical logs, task cards and other forms, and can plugin; Sophisticated data and application backup. During transform your organization into a fully paperless operation. the Webinar ADSoftware experts will take you on a tour of The Webinar begins with the ULTRAMAIN experts outlining these new M&E / MRO Software innovations and Plug-ins, all their extensive product range and discussing how their designed to add greater value… (Read more here) industry-leading paperless… (Read more here) INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details JUNE/JULY 2015 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 21 5TH MARCH 2015 11TH DECEMBER 2014 INTERACTIVE Click here for full product details Swiss-AS - AMOS M&E / MRO Software Aircraft M&E / MRO Software (including Aircraft demonstration Webinar (including new Mobile The whole fleet at Configuration Management; MRO Process) Solution; Implementation Techniques; Order / demonstration of Alkym Webinar. Receiving Management). your fingertips: Lufthansa Technik MRO-IT solution manage/m® • Keep control • Quality assured • Airline proven SESSION OVERVIEW SESSION OVERVIEW Register to view this On-Demand Webinar (recorded 5th Register to view this On-Demand Webinar (recorded 11th March 2015), for an excellent chance to view an as live online December 2014) for an excellent chance to view an as live demonstration of the extremely popular and cost effective demonstration of the industry’s leading M&E / MRO Software end-to-end aircraft M&E / MRO IT Solution: Alkym® from solution: AMOS - including an exclusive first look at the new Volartec; as used by 60+ airlines, aircraft operators, heli- mobile solution: AMOSmobile. AMOS is a comprehensive, Lufthansa Technik AG ® operators, MROs and CAMOs all over the world. During the fully-integrated software package used by over 130 customers [email protected] manage/m Webinar you also see some cutting-edge new developments worldwide and, as you will see during the Webinar video, www.manage-m.com Technical Operations WebSuite in M&E/MRO Software: including Aircraft Configuration successfully manages the maintenance, engineering and Management and MRO Process. The Webinar begins with logistics requirements of modern airlines and MRO providers a full high-level tour of Alkym®, and the rich functionality by fulfilling demanding airworthiness standards. The Webinar More mobility for the world the software provides - including: Technical Library; Quality begins with AMOS experts, providing a brief overview of the Assurance; Airworthiness, Reliability. (Read more here) different modules… (Read more here) INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details 136,5x181+A_manage-m_RZ01.indd 1 19.01.12 10:53 22 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | JUNE/JULY 2015 Skeyes_Presse_Corpo_136x180mm.pdf 1 03/02/14 17:42 INTERACTIVE Click here for full product details 4TH DECEMBER 2014 20TH NOVEMBER 2014 2MoRO Solutions - SAP® M&E / MRO software You operate, we support. demonstration Webinar recording (including: Lufthansa Technik - manage/m® MRO and CAMO, Planning, Fleet Management, Materials, Aircraft Materials - Parts Management software Flight Scheduling and lots more...). demonstration Webinar recording. hotelrepublique.com 2014 © shutterstock Full-service IT provider specialized in aviation software, IFRSKEYES offers complete SESSION OVERVIEW SESSION OVERVIEW solutions designed to meet the requirements of Airlines, MROs, Defense operators, CAMO and Sign-up to view this On-Demand Webinar (recorded 4th Sign-up to view this On-Demand Webinar (recorded 20th leasing companies with more than 100 implementations worldwide. Our experts’ know-how December 2014) for an excellent chance to see a full overview November 2014) and see an exclusive as live online demo and reliable solutions are the right answers to your projects and your needs. and as live online demonstration of two industry leading, of the industry unique software solution manage/m® MRO modular and powerful SAP® certified aircraft M&E / MRO WebSuite from Lufthansa Technik. The Webinar takes you on software suites, designed to assist you to track, plan and an online guided tour of the new and improved manage/ execute all areas of aircraft maintenance, fleet management, m® solution, designed to assist airlines in managing the MAINTENANCE & ENGINEERING | OPERATIONS | ANALYTICS Continuing Airworthiness (CAMO), Finance, Flight Scheduling aircraft maintenance operations of their entire fleet via a and more. The Webinar recording takes you on a tour of sophisticated web-based software system. You will also see 2MoRO Solutions’ sophisticated Aero One® and Aero-Webb® a detailed demonstration of the m/material module and see M&E / MRO Solutions, as used by airlines, MROs, aircraft how to search for, order and manage all your materials / operators, OEMs and CAMOs across the world in 20 countries. parts; to track each item; and to download all relevant order All clear. (Read more here) and shipping documents online. (Read more here) www.ifrskeyes.com SOFTWARE AND SERVICES SOLUTIONS INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details JUNE/JULY 2015 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 23 16TH OCTOBER 2014 25TH SEPTEMBER 2014 INTERACTIVE Click here for full product details M&E / MRO software demonstration of OASES TRAX Paperless & Mobile M&E / MRO Webinar (including: eTechlog and Tech Records; [e-signatures, Task Cards, Engineering, Tech Reliability Reports, and Repetitive Defect Pubs, Fleet Management] Software Demo Investigations). Webinar Recording. OASES MRO IT System l New AMP revision, LMC and AD/SB management software l New commercial management and warranty modules l Linked to ops systems, EFBs and ETLs l Optional hosted environment eases smaller fleet access Commsoft’s OASES MRO system offers comprehensive professional functionality together SESSION OVERVIEW SESSION OVERVIEW with a flexible, affordable approach that understands your business’ scaleable growth needs Sign-up to view this On-Demand Webinar (recorded on the Register to view this On-Demand Webinar (recorded on in today’s turbulent market. 16th October 2014) for an excellent chance to view an as live 25th September 2014) for a great chance to see a high-level online demonstration of one of the industry’s leading and overview of the industry leading, new and improved TRAX most cost effective end-to-end aircraft M&E/MRO IT Solutions: M&E / MRO software solution and see why the solution is Each OASES module can be offered individually or can be integrated at the engineering centre OASES from Commsoft. During the Webinar recording used by over 130 companies worldwide. Additionally with of your business systems. you’ll see some cutting-edge new developments in M&E/ the aircraft maintenance industry moving rapidly to paperless MRO software including: Electronic Tech Log (eTechlog) and mobile solutions for engineers this Webinar shows Over 50 current aviation users, including airlines and MROs, spares suppliers, CAMO, and Technical Records Management; Repetitive Defect you how one of the leading MRO/M&E software vendors corporate and bureau operators have grown their success with us. Investigations and Reliability Reporting. The Webinar begins has approached these development and provide you with with a high level tour of OASES and the rich functionality an insight into the benefits of paperless and mobile M&E the software provides including: Continuing Airworthiness, solutions. (Read more here) Planning… (Read more here) +44 (0)1621 817425 - [email protected] INTERACTIVE INTERACTIVE www.commsoft.aero Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details 24 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | JUNE/JULY 2015 INTERACTIVE Click here for full product details 5TH JUNE 2014 12TH DECEMBER 2013 Maintenix M&E / MRO IT Software Demo Webinar Recording: Competitive Return to Digital Technical Documentation / Publications Service for Airlines and MROs – Visibility and Management Masterclass Webinar (inc. iPad / Predictability with MRO IT. Mobile Software demo). SESSION OVERVIEW SESSION OVERVIEW Sign up to view this On-Demand Webinar and join Mxi Sign up to view this On-Demand Webinar and as live Digital Technologies for an excellent chance to view an as live Technical Documentation / Publications Management, online demo of one of the industry’s leading MRO / M&E IT Distribution and iPad / Mobile working Software Solutions: Maintenix. During the Webinar recording, you see Demonstration and Masterclass. AeroSoft experts demonstrate how sophisticated IT tools can provide airlines, operators, how to maintain an effective digital library and ensure OEMs and MROs with enhanced visibility and control across maintenance engineers’ access to key updated technical all aircraft maintenance processes; ensuring a rapid return to documents and publications at any time including on service of business critical airworthy aircraft. The Mxi experts mobile devices. You’ll see how to maintain accurate, updated take you on a tour of the rich functionality Maintenix provides technical documentation; ensure engineering teams have via live demonstrations (inc. an iPad Demo) of both their access to, and are working with the most current version Airline/Aircraft Operator and MRO Editions. (Read more here) of maintenance documentation; and ensure safety and regulatory… (Read more here) INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details JUNE/JULY 2015 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 25 2ND AUGUST 2012 13TH OCTOBER 2011 INTERACTIVE Click here for full product details only supplier of 2 MRO iPad in MRO and Live Software Demonstration Rusada M&E / MRO IT Software Demo of of FleetCycle Webinar Recording Envision Webinar Recording ‘best of breed’ plus O ering DigiPLAN, DigiREPORTS, Analytics and SESSION OVERVIEW SESSION OVERVIEW Sign up to view this On-Demand Webinar and Join Rusada invite you to live software demonstrations with the B2B for DigiMAINT and WebPMI MRO systems. EmpowerMX to discover, through a live demonstration of chance to see two different MRO solutions. View both sessions their FleetCycle Software Suite of Applications, how using an to see how an enterprise wide solution (Envision) compares iPad or tablet device at the point-of-maintenance can bring with a process driven MRO solution (Professional) or view the Our DigiDOC CMS is agnostic real value to MRO. The Webinar takes you on a live tour of relevant session for your organisation (the current recorded an industry leading MRO software solution (FleetCycle) to webinar available is Envision). (Read more here) of MRO with proven integration see how it can also help to optimize aircraft maintenance downtime by driving cost reductions, reducing hangar cycle with any competitors’ system, time and increasing reliability and safety, so that aircraft are available for maximum time in revenue… (Read more here) in addition to our own. iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300 INTERACTIVE INTERACTIVE Click here to view full On-Demand Webinar Details Click here to view full On-Demand Webinar Details 26 | WHITE PAPER: OLIVER WYMAN | AIRCRAFT IT MRO | JUNE/JULY 2015 Preparing for MRO IT System Implementation or change Process Design and Solution Definition. Allan Bachan, Vice President, Oliver Wyman JUNE/JULY 2015 | AIRCRAFT IT MRO | WHITE PAPER: OLIVER WYMAN | 27 INTERACTIVE Click here for full product details “Newer systems are only catalysts for improving the related processes, and the client should seek to identify process gaps and remedial approaches to prepare for the IT Digital Aircraft Technical Records system implementation. ” “No matter how hard people work, they can’t overcome way to deploy the software that will work for all. a flawed process design, much less the burden of no Newer systems are only catalysts for improving the FROM THIS… design at all.” That was Dr. Michael Hammer in his related processes, and the client should seek to identify prophetic, as it turned out, turn-of-the-century book process gaps and remedial approaches to prepare “The Agenda”. From our point of view as MRO IT for the IT system implementation. The client should professionals, it’s particularly true that process design is also remember that choosing any particular software a key tenet for any MRO IT project. configuration option is no guarantee of best fit. Process documents are tools for continuous improvement, so THE BIG PICTURE methodology and approach should be standardized. However, before even the design stage, we must first The outputs should be multi-purposed, revision- understand the opportunities that can be realized by friendly, and reusable, and process maps should be MRO IT as well as its limitations. MRO IT systems fully capable of supporting the solution definition are key enablers of business processes with technology (blueprint). tools but are not processes unto themselves. They can be used in different ways for the same functions, THE ROLE OF PROCESSES IN THE and they can be configured differently depending on IMPLEMENTATION MODEL business processes. Considering that a good software Business processes play a critical role in the MRO IT product serves clients with different business models implementation cycle, inasmuch as good process maps …TO THIS. and fleets in many geographies, there is no one best will define the quality of an implementation project. The role of processes in MRO IT implementation Good process maps define the quality of an implementation project Build Operate Transfer Implementation (Vendor) Initiation Definition Adoption Transition planning Support 3-6 months 6-9 months 4-6 months 3-6 months Ongoing • Determine • Establish project • (Super) User • Detailed process/ • Complete • Continue implementation governance training solution design installation knowledge readiness • Spec, source and • To-be processes (task / screen / field • Finalize transfer and – Process review install hardware defined and level) configuration growth – Data readiness • SME system validated with • Processes and • Final UAT • Monitor functional – Resource assessment vendor (activity / procedures rewrite performance KPIs orientation • Validate blueprint ADS has the best aviation archive search software and the • Define and staff roles program level) • Data migration • Address open • Begin data • End-user training • Communicate mapping and • Data mapping & (multiple cycles) and items best scanning teams. The search systems are specilfi cally • Final data expectations of team cleansing cleansing acceptance • Monitor user migration tailored for aircraft records. Use our scanning teams or just members • Define integration • Reconcile current • Software uptake & • Document as-is points state, best configuration effectiveness use the indexing software with your own scanned records. practice & system processes • • Develop interfaces • Measure business Begin processes requirements • Create desired and to software • Develop mods case realization • Identify system harmonized mapping • Train the trainer processes development items • UAT Aircraft Data Systems *Low SW knowledge *Novice *Competent *Expert, confident user *Expert trainer and support agent *Good process maps also shorten the software learning curve for the client Tel: +33 (0) 466 230 316, email: [email protected] Process gaps and the software learning curve can adversely affect scope and timing Visit: www.adsfrance.net or www.technicalrecords.net Figure 1 ADS HP 0813.indd 1 05/08/2013 10:28 28 | WHITE PAPER: OLIVER WYMAN | AIRCRAFT IT MRO | JUNE/JULY 2015 The diagram in Figure 1 shows a common model for the major stages in an MRO IT implementation with typical It is a myth that simply inheriting the built-in All too often, when a client is caught unprepared, timings, the tasks to be done and, as importantly, the levels of (new MRO system) competence that the client team processes of the acquired software will be automatically the default becomes what’s immediately visible and should ideally be at in order to properly fulfill on the respective deliverables at each stage. The role of process beneficial to the client. comprehendible based on where the implementation diagrams in each stage is especially indicated in blue font. It should be noted that process mapping begins long 1. MRO IT software products result from good team is on the learning curve. That then becomes what is before the software implementation kick off and the final processes survive long after go-live. business practices, not the other way around. These prematurely adopted as the de-facto solution. Much later, Because of the importance of the processes, the readiness of the desired processes documentation at the start software products are still evolving and development when system knowledge is improved (mostly after go- of the project will strongly determine the overall quality of the implementation. If this is not well done, then the is subject to the vendor’s product plan. The product live) this is regretted and it takes a longer time to repair, definition and adoption phases become more challenging in defining the to-be (future) state. plan is a consequence of the needs of the client base if at all possible, with many challenges to overcome. Each implementation is unique by virtue of the team(s) involved, the software product, time and the functionality and emerging industry demands. There are four key stages in the processes to be deployed. For example, the maturity of as-is processes documentation can influence the scope and timings of 2. The software serves many MRO business models. development cycle with distinct steps in each. the implementation planning stage. Similarly, the client’s statement of its desired processes, the number of system Examples are: outsourced maintenance, third- configuration options and variability of those options will influence the scope and timing of the definition stage. party services for profit, mature back shops, no STAGE 1: CREATE A PROCESSES CATALOG. in-house maintenance, line maintenance only, etc. • This is a hierarchical list of all your business THE EVOLUTION OF PROCESS MAPS IN IMPLEMENTATION A good software product will therefore have many processes by function. The model in Figure 2 shows the evolution and multi-purposing of process maps throughout an MRO IT configuration options for the respective business model. • Use content from existing systems. implementation cycle. In the preparation phase, the client defines a clear vision of what it expects to enable These options are not easily identifiable at a granular • Draw from your policies and procedures manuals — with technology. This involves documenting the as-is processes and using best industry practices and a blue sky level and must be learned in product training. mainly GMM (general maintenance manual), GPM approach. The to-be processes are built on this definition of desired processes when mapped to the software. 3. If you do not examine your current state (as-is) and (general procedures manual) and TPM (technical The resulting future processes are the basis of the solution blueprint and any BRDs (business requirement define your desired state, you may never know: procedures manual). documents) for software development. Acceptance criteria and more step-by-step details can then be added to a. The true opportunities for improvements specific • Include wish lists and blue sky items. these key processes to become the test scripts to be executed for UAT (user acceptance test). More refinement to your business. • Include existing requirements lists. and formatting can also be done for training scripts, controlled manuals content and change management b. The good practices (evolved over many years and communications. with the investment of many people’s efforts) that STAGE 2: DOCUMENT AS-IS PROCESSES. you may potentially be throwing out. • Provide a baseline for identifying gaps, but do not c. Which software configuration options would best make it overly detailed. suit your specific purposes. • Choose a methodology and tool or template (e.g., 4. It’s nearly impossible for someone to learn all of the iDEF0, UML, BPMN). integrated functionality of a new system and use that • Glean information from manuals, structured knowledge to define a to-be solution within nine to interviews and observations. 12 months. • Capture all systems-dependent tasks. While the vendor can bring product knowledge to the • Include forms and reports where applicable (as project, it is up to the operator to provide the project instruments of inputs and outputs). with good knowledge of its business: as it is, issues it needs to mitigate, and as it wants it to be. Bringing STAGE 3: CREATE DESIRED PROCESSES. both capabilities together creates a collaborative effort • Optimized for where more than one process exists that should result in a better definition of the to-be for the same function; common for:- solution. Once the desired processes have been clearly • Multiple AOCs; defined the implementation project is cleaner and more • Multiple systems; purposeful. The process maps are used throughout • Duplications. to ensure the software satisfies the client’s business • Apply pan-industry knowledge. functions. This helps to avoid the need for extended • Use a blue sky approach. discovery cycles by vendor resources, rework, and for • Evolve the details:- remediation mini-projects after go-live. • Improve tasks step by step; • Redefine roles; DEVELOPING THE PROCESS MAPS • Consider how things should be done; Executing the plan is just as important as the • Identify and define relationships and implementation model. All projects change as dependencies; problems with resources, scope, and timing crop • Apply notional KPIs (key performance indicators); up, so the plan must be flexible. As long as the • Merge and consolidate tasks and processes where implementation approach remains on course, reacting possible. to changes and issues will be much easier. This model advocates a processes-based approach vs. a product- STAGE 4: CREATE TO-BE PROCESSES. Figure 2 based approach. It is extremely important that that the • Map software objects to processes and tasks. For this model to be a success, the desired processes must be comprehensive and of a satisfactory standard before process-based focus is maintained and that the time • Amend and alter processes where appropriate. the start of the software implementation. Unfortunately however, that desired or ideal state definition is too often needed for each phase — to develop staff on product • Evolve BRDs (business requirement documents) overlooked. In some cases, even the current as-is state assessment is abandoned and people assume the software will knowledge and to have them vested in defining the as needed. automatically fulfill the adoption of the new system processes and the desired to-be state. This is a huge mistake. solution — is well spent. • Produce the solution (definition) blueprint. JUNE/JULY 2015 | AIRCRAFT IT MRO | WHITE PAPER: OLIVER WYMAN | 29 As-is processes documentation: define and adopt a standard template Standardize to a method and tool (desktop or enterprise web application) that is simple to use and easily allows for several iterations. Visio template example: Aircraft IT MRO 1. 8 ½ x 11 page in Visio workbook. 2. Multiple tabs in each workbook as needed per process topic. 3. One workbook per topic. 4. Header information on first page only – eJournal: Standard header Inputs container with signature blocks. 5. Inputs and outputs containers at the top and bottom of each page respectively. Custom shape data 6. Flow is top left to right and repeating top Subscribe for FREE down. Connect other pages as needed but keep each page printable without breaking the diagram. Key assumptions Standard page size 7. A key assumptions text block is on the bottom left of the top page. This can be Outputs container repeated on other pages as needed. Two simple ways to 8. Other standards can be used : BPMN Limited objects stencil and UML are popular. guarantee you receive Template, stencil and shape data definitions ensure consistency, quality and reuse. Figure 3 all future editions of THE PROCESSES CATALOG identify opportunities for improvement, but not This catalog is the product of requirements and current overwhelmingly detailed. Following the approach Aircraft IT MRO procedures with a systems perspective. It is typically a below makes this easier. hierarchical list of about 400 processes for the MRO 1. Read available documentation and represent the system. In the sub-functions listed in the RFP (request process as a flow in the template. 1. FILL IN OUR ONLINE SUBSCRIPTION FORM – it only takes for proposal), the operator defines what it seeks from the 2. Observe the tasks and activities in the operations new system. The procedures that are employed today environment. are typically included in the GMM and systems user 3. Interview the key stakeholders and actors or players a few moments. By filling in the subscription form you will manuals. What additionally is being sought is taken in the process. from knowledge of best industry practice and similar 4. Collect any artifacts that are used or produced in the also receive alerts regarding the latest live MRO Software but more mature operators. While the process topics process (forms, reports, screenshots, etc.) can be taken from internal perspectives and content, it 5. Store process diagrams and artifacts in a (shared) Demonstration Webinars and you can also take part in all is a good idea to involve participants with external and structured and controlled repository. broader industry thinking and experiences. You may This is where good SME (subject matter expert) the interactive features at the Aircraft IT website. even encounter pre-defined process catalogs and models. skillsets count heavily: understanding your systems and Some vendor RFP responses will also provide prompts the business functions. for additional processes and process groupings that 2. DOWNLOAD THE FREE AIRCRAFT IT APP – Search ‘Aircraft should be included. THE DESIRED PROCESS MAP The desired processes definition is the stage that is most IT’ in the App store or click here for full information. THE AS-IS PROCESSES often overlooked. The as-is efforts can be very superficial At this stage, it will be necessary to document the since the outputs are considered disposable in the as-is processes using the diagram templates and tools context of the to-be. In much the same way, designing you have elected. To keep these documents consistent a desired way of operating is also considered disposable (therefore, more useful) they should use a standard since people expect to just adopt the processes in the template. It matters less which program you use as new software. As explained before, this is only partly each has its own merit — Microsoft Visio or a COTS true. Instead, people should expect to adopt the new (commercial off the shelf) program for BPM (business software to improve and enable business processes. process management) — as long as the output is Figure 4 shows the contrast of an existing as-is process consistent for each process documented — see below map taken from a procedures manual to a desired map for a Visio (common desktop application) example. using a defined template for software enablement. This When filling the as-is documentation template, is used for illustrative purposes where a structured as-is www.aircraftIT.com the level of detail should be sufficient to documentation effort was not existent. 30 | WHITE PAPER: OLIVER WYMAN | AIRCRAFT IT MRO | JUNE/JULY 2015 “… it will be necessary to document the as-is processes using the diagram templates and tools you have elected. To keep these documents consistent (therefore, more useful) they should use a standard template.” In the as-is, only what is in the existing organization 5. Is there any kind of alert you would like the system (inward looking) is visible. In the desired, the to send? If so, should it be configured or automatic one best way is captured, regardless of existing in the new system? This will be part of the workflow. constraints (outward looking). To do this, one must be 6. If this is a system supported function, is it done knowledgeable in order to reference other ways and with real time system processing or delayed system what other operators may be doing. Staffing the project processing, i.e., what is the mode? with experienced veterans or those with access to 7. Any other comments to be included in notes? knowledge resources will be beneficial. This is again where good SME skillsets matter to Swim lanes definitions in the as-is map connote role determine what goes in the data fields. dependent tasks. The desired process map breaks these down and places the role in a software system program CREATING TO-BE PROCESS MAPS that is expected to facilitate many organizational roles Creating the to-be processes is iterative throughout the in a single interface. For this reason, in the desired definition phases of the project. However, interactive process map, the MRO system is an assigned role that workshops must be conducted with the vendor and the should be assumed by many decision blocks, since the client in attendance to define to final to-be state. new system is heavily relied upon for decision support. What is typically missing from as-is process maps is ONE MODEL TO ACHIEVE THIS IS PROVIDED IN how the tasks are performed. This is a key component FIGURE 6 BELOW. Figure 4 in the desired state. For example, if a printed status The workshops should ideally occupy a daily activity Desired process: task and decision objects data report is to be produced, then this is stated. Moreover, cycle lasting approximately six to eight weeks or until Not all data fields are needed for all of the boxes, just if/how should the if the printout can be eliminated by an interactive all maps and system objects are covered. As per the screen, then this is stated as an expectation of the new model, each process is estimated to take about 200 system support the respective task or decision. system. minutes on average to cover. In some cases this can be This is a primary advantage of preparing these desired as little as a few minutes when the client process maps Task data example process maps before the software implementation evenly with the system. TBD in to-be phase begins. The team knows what they are looking for the software to deliver, rather than just blindly accepting CLIENT: THE END-TO-END FUNCTION AND PROCESS what it does. GROUP OUTLINE More often than not, there will be options that can be The client educates the vendor on its processes using configured in the system to achieve this, which makes the diagrams. It also highlights any software mapping it the to-be definition more purposeful. has completed to date. Consistent with the template, several data fields are called out for each of the process boxes. These VENDOR: DESCRIBES MRO SYSTEM FOR THAT TOPIC are further explained in Figure 5 and below. It must The software vendor:- be noted that the system menu path is only to be • Explains the system’s approach to the relevant topic. 1. Who or what is doing this task or making this decision ? Role – Note: MRO System is a Role name completed during the to-be phase. This is when a • Points the client to the software program which 2. To which department or function does this role belong? Function software object must be identified to fulfill the process fulfills the business process task and provides all the 3. How would you like the new system to support this task? System (Not at all None or….? State preference) task or activity. available resources and materials. 4. If this is a system supported task, what do you expect to enter (Input) and what do you expect the system will do (System) 1. Who or what is doing this task or making this • Provides known best practices with the software. and what is the expected Output? 5. Is there any kind of alert you would like the system to send? If so, should it be configured or automatic in the new system? decision and what is his or her role? Note: MRO • Makes any design limitations clear. Workflow. System is a role name. • Suggests any alternate methods in the system. 6. If this is a system supported function, is it done with real time system processing or delayed system processing? Mode 2. To which department or function does this role 7. Any comments otherwise? Notes belong, and what is that function? CLIENT: PROCESS MAP WALK-THROUGH Note1 : The objective of this exercise is to ensure that there is a preferred method to do this task- not just having the task 3. How would you like the new system to support this The client:- documented. When applied properly, this will also change the tasks and the flow of the diagram. task, i.e., what do you expect of the system? • Leads a process-by-process walk-through at the Note2: The new system plays a key role in decision support and should therefore have many decision boxes where the system 4. If this is a system supported task, what do you expect detail level. is the assigned role. to enter (input), what do you expect the system will • Highlights current interpretation and mapping of the Figure 5 do (system) and what is the expected output? process with the MRO system for validation. JUNE/JULY 2015 | AIRCRAFT IT MRO | WHITE PAPER: OLIVER WYMAN | 31 • Outlines the rationale and any legal, environmental Proposed solution workshops methodology to create to-be process maps Author or regulatory influences for the process design. This step (above) is highly interactive with the next step. Daily activity cycle lasts approximately six to eight weeks or until all maps ALLAN BACHAN and system objects are covered. Allan Bachan is an VENDOR: MRO SYSTEM WALK-THROUGH industry veteran The software vendor leads and:- of 29 years and is Average timings ~15min 30 ~ 45mins 60 ~ 105min 60 ~ 165min 20 ~ 185mins 15 ~ 200mins • Does the process walk-through in the live MRO s. a vice president at system. End-to-end Describes MRO Summarize Oliver Wyman. He Process Record • Highlights key differences and merits of options. function & MRO system and move to is based in Dallas. map walk- Interactive change • Ensures end-to-end mapping and execution of process group system for walk- next sub- Allan spent 14 years through items the process in the software, including inputs and outline that topic through function in senior level positions of technical outputs. records, maintenance planning and • Gives potential role definitions for the process steps. • Client reviews the • Explains the • Process by • Does the • The change items • Review for each production control at a mid-sized business function system’s process process list master is function / sub- airline. He then managed the MRO VENDOR: RECORD CHANGE ITEMS levels using the approach to the walkthrough at walkthrough in maintained by the function portfolio for a global IT products process catalog relevant topic the detail level live MRO system vendor • The change items list master is maintained by the • Get verbal company for nine years, spent two and the desired vendor. acknowledgement years in MRO systems development process diagrams • Guides client and • Highlights • Highlights key • The issues log is • The issues log is also maintained by the vendor. provides all the current differences and also maintained from both sides on and the last four years in aviation • Any potential risks and gaps are immediately available interpretation merits of options by the vendor final disposition of MRO systems consulting. highlighted. resources and and mapping of items • Ensures end-to- • Any potential materials the process with OLIVER WYMAN BOTH CLIENT AND VENDOR: SUMMARIZE AND the MRO end mapping risks and gaps • Repeat for the • Provides known next end-to-end MOVE TO NEXT SUB-FUNCTION system for and execution of are immediately best practices function / sub- This is an interactive step for both the operator and the validation the process in highlighted Oliver Wyman is a management software vendor to with the software the software, function and consulting business. With offices • Outlines the including inputs process • Review for each function and sub-function. • Makes any design in more than 50 cities across 25 rationale and any and outputs • Get verbal acknowledgement from both sides on limitations clear countries, Oliver Wyman combines legal, final disposition of items. • Gives potential deep industry knowledge with • Repeat for the next end-to-end function or sub- environmental specialized expertise in strategy, and/or regulatory role definitions for function and process. the process steps operations, risk management, and In many implementations, the workshops are often influences for the organization transformation. The process design misconstrued as another product training session, Operator leads SW Vendor leads Interactive firm’s 3,000 professionals help clients almost as if the vendor is trying to convince the client. Figure 6 improve their businesses, operations While that is indeed a part of it, it should be more and risk profiles and seize the focused on the fulfillment of the client’s business to the solution definition or blueprint. The creation CONCLUSION most attractive opportunities. processes rather than a negotiation of accepting the of the solution definition starts with process maps • Start pre-implementation work early. There is much to be Oliver Wyman is a wholly owned software without regard for what the client wants. extracts and the solution definition document typically done between final system selection and when the product subsidiary of Marsh & McLennan This model avoids that risk by being highly interactive contains:- team starts onsite activities. Companies. and providing an equal stake for both the client and • Process diagrams; • Do not undervalue the as-is process documentation effort. the vendor. The vendor grows its knowledge of the • Interface requirements; This is the foundation for the change process. business while the business grows its knowledge and • Set-up and data tables configuration; • The system enables processes with technology. Don’t assume understanding of the product. You can’t accept a • Reports; the system will automatically influence positive change in your solution definition that you don’t fully understand. • Workflows; processes. You must influence the change through processes Understanding across teams also prevents unnecessary • System programs to be used for the respective topic. design. customizations and software development efforts. This information will now largely already exist in the • The success of an MRO IT project is heavily impacted by the process diagrams. Creating the solution definition growth of knowledge on the application. Use well defined BRINGING IT ALL TOGETHER document can be made easier by exporting the data business processes to accelerate learning. This will guarantee With software knowledge, the to-be processes will from the, say, Visio process maps into Excel tables and your solution definition is sound. evolve from what is desired to what will be done. Maps including these tables in the final document. With a well • The process maps are valuable tools used for each phase of the are changed, the system menu path is defined and data made process map it will be easy to create this solution project. Ensure that they are done well, with suitable resources is amended in the template. This creates the solution definition document — commonly called the blueprint. and with the attention they need. definition. With the workshops examining and addressing every INTERACTIVE Give us your opinion detail, going back to Figure 5, it is now desirable to be “The system enables processes with technology. Don’t assume the system will automatically influence Click here to post your comment as detailed as possible — to the point of real step-by- INTERACTIVE Subscribe here step, screen-by-screen and tab-by-tab. positive change in your processes. You must influence the change through processes design.” With this level of preparation, it’s possible to go on Click here to read all future editions 32 | WEBINARS | AIRCRAFT IT MRO | JUNE/JULY 2015 ON DEMAND WEBINARS: SEARCH THROUGH AND VIEW RECORDINGS OF 50+ ON DEMAND WEBINARS Build your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx. This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from major IT Vendors, including: Boeing, Commsoft, TRAX, Swiss-AS (AMOS), Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m), AV-BASE Systems, AviIT, plus more. An outline of four recent Webinar Recordings can be seen below: Paperless Aircraft Technical Publications and Document Management Software demonstration Webinar Engine Overhaul Software (including Manuals, Library, demonstration on-demand iPad & Surface Demonstration; Webinar (including Corporate e-signatures; Remote Access; Performance Management). and Offline). 30th April 2015 7th May 2015 n SESSION OVERVIEW n SESSION OVERVIEW Register to view this On-Demand Webinar Register to view this On-Demand Webinar for an excellent chance to view an as live and join the AviIT ‘Tech Docs Management demonstration of the industry’s leading experts’ for an as live demonstration of Engine Overhaul Software Solution: IFS their industry leading paperless and mobile Applications - including an exclusive Technical Library Management platform: look at the Corporate Performance eMan. You will see how eMan provides Management solution as used by Emirates effective central management for all M&E to manage their business processes and publications / documents; easy version strategy for each Engine Overhaul. The control; paperless task-based e-signatures Webinar begins with a brief high-level for engineers and offline and remote overview of what modules the IFS access so engineers can access their key Applications solutions contain. Next, up-to-date documents and publications at following the processes already used by any location available via any IT platform IFS customer airlines and MROs across including iPad and Surface Pro 3 tablet the world, you are taken on an as live devices. You’ll also walk through the demonstration tour of IFS Applications and system, as used by leading MROs, airlines learn how the software can fully manage and operators such as airberlin, Monarch the Engine Overhaul process. Aircraft Engineering & Virgin Atlantic. INTERACTIVE Click here to view INTERACTIVE Click here to view full On-Demand Webinar details full On-Demand Webinar details JUNE/JULY 2015 | AIRCRAFT IT MRO | WEBINARS | 33 About the Live Software Demonstration Webinar Recordings How it works: Whether you missed them the first time around, need to refresh your understanding of available systems • Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx before making a key decision or if you are building a reference portfolio of relevant knowledge, these • Use the scroll option or view the details of the latest recorded sessions on the right and select a past webinar recordings will add vital market intelligence to your established professional skills. They’ll Webinar recording you would like to view. improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll • Next click ‘Register for Recording’ and enter your details. gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 • Once approved the video file will appear in your Member’s Area at the Aircraft IT website. hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software • You can then view the Webinar recording as many times as you wish, share it with your colleagues and solution demonstrated. retain it as part of your own market intelligence reference library. Aviation Data Archiving Aircraft Maintenance Software demonstration on- Software Innovations & demand Webinar (including Plug-ins On-Demand Webinar retiring legacy / under- [inc: Maintenance Reserves performing applications; data Calculations; Technical storage / warehousing; data Documentation; Data Backup; migration). Reliability Reporting]. 21st May 2015 28th May 2015 n SESSION OVERVIEW n SESSION OVERVIEW Register to view this on-demand Webinar Register to view this on-demand Webinar for an excellent chance to discover the for an excellent chance to discover the unique and ground-breaking aviation data latest innovations in aircraft maintenance / application archiving solution InfoArchive technology: NGAPS - Next-Gen Aviation from Flatirons. During the Webinar Flatirons Problem Solvers, from Ramco Aviation. experts introduce you to InfoArchive Powered by the latest technology, machine and how the solution can be easily used based learning, artificial intelligence and to: store the data from multiple legacy cognitive analytics, N-GAPS are designed or under-performing aviation software to seamlessly integrate with and greatly applications allowing them to be shut enhance any existing aircraft M&E / MRO down; quickly search through and find key IT solution and fill the voids in existing archived data; facilitate easy data migration IT platforms. During the Webinar Ramco between systems or into new systems. will take you on an as live tour of their The Webinar includes two sections. First, new N-GAPS solutions which, as you an overview of InfoArchive; second, a live will see, are built specifically for Aviation demonstration of the system using data Maintenance, leveraging ground-breaking from a large airline user of InfoArchive. new technology, to produce value added software modules. INTERACTIVE Click here to view INTERACTIVE Click here to view full On-Demand Webinar details full On-Demand Webinar details 34 | CASE STUDY: AAR | AIRCRAFT IT MRO | JUNE/JULY 2015 Mobility solutions at AAR Corp. Serdar Yorgancigil, Director, IT Applications at AAR, explains how the MRO business has adopted mobile solutions and how they have improved tracking and project management. JUNE/JULY 2015 | AIRCRAFT IT MRO | CASE STUDY: AAR | 35 “Today, when we talk about mobile solutions, we immediately think of smart phones, tablets and devices that we carry in our pockets. At AAR, we have been providing mobile handheld solutions for our hangar and warehouse operations for nearly two decades.” OBILE IS THE big story in Enterprise IT. This article will cover THE WORLD TODAY AAR’s customer-facing, integrated IT solutions for mobile devices. In the past, our solutions were driven by customer needs and that is still MHowever, before we get into the tools currently being used and true today. What’s different now is that everything has to be even more developed at AAR, we will discuss some of our legacy MRO handheld accessible. As the image below shows, we started with mainframes and applications, as well as the legacy supply chain handheld applications that then moved to client servers before transitioning to the web. That has AAR has been using for decades. Then, we will return to the present day and enabled a greater degree of mobility, which is what this article is about. look at some recently completed and ongoing mobile application projects. And the newest development of all — 24-hour project access via the We will also cover how to leverage off-the-shelf mobile applications — when Internet — is already the new normal. appropriate — versus investing in custom mobile applications. And we’ll review the pros and cons of different mobile app development methods. THE ENTERPRISE EVOLUTION Finally, we’ll discuss AAR’s roadmap for the next generation of mobile applications in the pipeline. The New Normal AAR’s 1MROSM Software Suite manages all maintenance activities performed at the six aircraft maintenance locations in North America. SM Mainfra Client/Ser 1MRO Software Suite includes the following modules: Web Mobile Things • StAAR™: Strategic Tools by AAR; me ver • Work card and labor tracking solution that manages and tracks every step of an aircraft MRO project, with controls for quality assurance. • IMOPS™: Inventory Management and Order Processing System; • Process‐oriented and event‐driven supply chain software. • APRISe™: AAR Performance Reporting Information System; • Safety Management System (SMS) integrity solution. • 1MROSM BI: Business Intelligence; • Oracle‐based performance reporting with effective metrics to reduce costs and ensure on‐time delivery. • OPS™: Online Partner Services; • Customer portal to check availability and after approve RO and view The graph below charts a trend with which readers will be familiar. documentation. MOBILE GROWTH LOOKING TO THE PAST But first, a look back: Today, when we talk about mobile solutions, we Stagnate PC market immediately think of Smartphones, tablets and devices that we carry in our – Business & consumer and warehouse personnel — as well as our customers. The more mobility pockets. At AAR, we have been providing mobile handheld solutions for options we are able to give them, the more value we can add to their our hangar and warehouse operations for nearly two decades. For hangar – Tablets eat into their everyday responsibilities. operations, we started back in 2005 using Symbol PDAs by providing market Discrepancy Management functionality to our inspectors. Then we MOBILE APPLICATIONS FOR THE ENTERPRISE extended this to Lead Mechanics with the Lead Evaluation application that Huge uptake of smart Custom mobile application development strategies are not as well allowed them to review and estimate work cards electronically. From the phones established for the enterprises and the B2B market as they are for the PDAs we graduated to more capable Panasonic Toughbook devices to take consumer market. There are different ways of doing custom mobile advantage of the bigger screen size and better processing power. We also More growth to come application development. According to a study published by Gartner in extended the functionality to include work card cycle count and inspection 2013, enterprise mobile application developments will be 10 percent native, buyback features for our inspectors to review the buy-back requests made While the PC market is stagnant or falling, sales of mobile devices (phones, 30 percent mobile web and 60 percent hybrid. It’s important to note that by technicians. For warehouse operations, we have been using Motorola Smartphones and tablets) are skyrocketing. Those trends are expected to this doesn’t mean that one method is ‘wrong’ and the other one is ‘right’. scan guns for performing cycle counts, moving, picking and issuing parts continue. So, it is becoming increasingly value added to provide mobile The key point is to recognize the pros and cons of each method so that you since the mid-90s. solutions to our internal customers — technicians, inspectors, supervisors can make an educated decision that will suit your needs best. 36 | CASE STUDY: AAR | AIRCRAFT IT MRO | JUNE/JULY 2015 NATIVE to maintain one single source code. The applications developed using the Native applications reside and run on the device that they were developed hybrid method can be deployed on iOS, Android, Windows mobile and for using the native development language of the device. As a result they other operating systems as they may become relevant in the future. are extremely well integrated with mobile device systems such as GPS, contacts, etc… and they respond very well to the single platforms for which BUSINESS INTELLIGENCE DASHBOARD they are designed. But if you need to consider the possibility of supporting At AAR, as we were looking at our business requirements, we evaluated multiple operation systems (iOS, Android, Windows) at some point, you our options and decided to go with the hybrid option. However, that will need to consider a development platform that can support your mobile doesn’t mean that every mobile application need has to be fulfilled with application across multiple operating systems. a custom application. There have been scenarios where an off-the-shelf mobile application was the better solution for us. A good example of that is MOBILE WEB our Mobile Business Intelligence (BI) application. This is not really a mobile app; it’s a mobile friendly web site that has been About seven years ago, we rolled out BI Dashboards to provide real-time optimized to be displayed on a mobile browser. These are fairly easy to status of the maintenance activities at our hangars across multiple locations. develop and deploy, since you only need to ensure that your existing web The idea was to provide an overview of the status of the aircraft to AAR application renders clearly on the mobile device’s browser. Noteworthy management as well as our customers so that they could track the status disadvantages are: it’s not very easy to integrate a mobile web app with of a project without having to pick up the phone or drag files from various device features and, more importantly, mobile web apps can’t work systems. It was a success, and soon thereafter our managers wanted to be offline when there’s no Internet connection to the web server hosting the able to access these dashboards on their mobile devices. At the same time, application. some of our MRO clients have requested access to the dashboards from their mobile devices so they can track the progress on their own aircraft. HYBRID By taking our existing Oracle BI dashboards and integrating them with As the term suggests, hybrid is a combination of native and mobile web Oracle’s Mobile BI application, which is available for iOS and Android methods. The application resides on the device and is installed from the platforms, we were able to deploy our existing dashboards and make them app store just like a native application. The biggest difference is that the available as mobile dashboards with little additional development effort. browser is embedded in the application that is installed on the device. So Obviously, we had to make sure that there was an added level of security it’s possible to work with offline data storages. Furthermore, what makes that guaranteed that each customer could only see their own projects. it a truly attractive option for an enterprise environment is the fact that it But as far as the content and data coming from our transactional systems, allows cross-platform development and deployment. Therefore, it’s possible everything that worked for our BI solution worked perfectly well for us. Want to keep up with IT developments? Subscribe for FREE to AircraftIT eJournal MRO today to receive all future eJournals! For case studies, keynote white papers, latest news & technology; all the knowledge you need. Subscribe here for free – it takes a few moments. AircraftIT: All about Solutions for Airlines and Aircraft JUNE/JULY 2015 | AIRCRAFT IT MRO | CASE STUDY: AAR | 37 “By taking our existing Oracle BI dashboards and integrating them with Oracle’s Mobile BI application, which is available for iOS and Android platforms, we were able to deploy our existing dashboards and make them available as mobile dashboards.” This feature has been live since June 2014 with multiple customers’ on-site CUSTOMER FACING MOBILE APP • Sales and quote history; reps, as well as their off-site managers who log in daily to check the status • Ability to choose the customer Author of their projects. TODAY – CUSTOMER FACING MOBILE APP contact for quotes; SERDAR YORGANCIGIL • Mobile warehouse; and DIRECTOR, IT APPLICATIONS, AAR CORP INTER-COMPANY MOBILE APPLICATION • Advanced Discrepancy and Non- Serdar joined AAR in As we were working on that project for the external BI initiative, we also Routine Management. 2007 as Director of IT started receiving requests from our internal users for a custom mobile These are features that are already at Aircraft Services — application that would allow management and sales teams to answer some planned with existing back-end Oklahoma. In 2009, of the questions that they get from their customers about part availability. functionality. he took a role with They might be at a business dinner during when logging on to a computer We plan to replace the Motorola the MRO Group managing AAR’s to access information is not always easy. Working with our business users scan guns used at our warehouses custom MRO ERP system across and IT counterparts, we came up with the concept of an inter-company with mini-tablets that connect to all locations, providing integrated mobile application. This was our very first custom AAR mobile application. handheld cradles. This approach business system solutions as well Since it’s an inter-company application, it’s not deployed on the app stores; will maintain the ‘scan gun’ look as managing enhancements for we’re offering it from our inter-company app store. We had three primary and feel while allowing us to the MRO ERP system. In 2014, goals in mind when we started working on this project. expand the available features on Serdar transitioned from the First: Communicating with our existing LDAP Active Directory for user these devices. And lastly, we would MRO Group to Corporate IT and authentication so that we can extend our single sign-on application and like to convert the handheld MRO also became responsible for the make sure that we don’t have to deal with another set of userid/passwords. applications currently running on mobile application development Second: Retrieving data from our existing back-end databases without Our next mobile project was to develop an external customer facing the Panasonic Toughbook platform projects. He holds a BS in Computer re-designing the functionality that is used by our web applications. mobile app. This project was under way at the time of writing this, with into the inter-company mobile Engineering. Third: Collecting information on the mobile app and saving the data to completion expected by the publication date. Working with our customer application as well. the database using our existing APIs. sales reps and customer support staff, we identified a use case for a proof For the customer-facing AAR CORP. of concept project. This app will be available on Apple App Store and on application, short-term plans are TODAY – INTER-COMPANY MOBILE APP Google Play. Customers will be able to log-in and see the status of their to start incorporating some of open orders, drill down into those orders to track shipment information, the functions from AAR’s OPS waybill and projected shipment date. One of the things that our customer customer portal into our mobile service team members told us was that there are occasions when, during application. This will allow AAR’s AAR is a global aviation services after hours, a customer (perhaps with a shipment held up at customs) customers to pick and choose the company that supports commercial, might want a copy of the invoice; so we incorporated a ‘request invoice’ platform they want to use to access government and defense customers feature in this application. We’ve also integrated with the device features, AAR based on their preference. through two operating segments: allowing users to call or email their customer representative directly from That’s how AAR has leveraged Aviation Services and Expeditionary the application. mobile solutions to improve Services. AAR’s broad range of That’s where we are today with our external BI, inter-company mobile internal workings, enhance the MRO and supply chain capabilities app and external customer facing mobile app. But that isn’t all there is. We quality of support to technicians includes inventory management; have a lot of good ideas in the pipeline. and management, add value to parts supply; OEM parts distribution; sales teams’ interactions with their aircraft maintenance, repair and LOOKING FORWARD customers, and empower customers overhaul; and component repair. We definitely want to expand on our inter-company mobile application to be able to access AAR’s systems AAR’s Expeditionary Services include with more details and capabilities such as: to save them time and ensure they airlift operations and mobility • Inventory detail visibility; are up to date on the status of their systems in support of military and This application has been live since November 2014. Previously, when • Ability to create a quote for a specific inventory item; project. humanitarian missions. our sales teams met with customers and the question arose, “Do you have this part?”, providing an answer took valuable time to set up a computer, INTERACTIVE Give us your opinion connect to AAR and submit an inquiry. Now our sales teams can look up “Now our sales teams can look up a part number see its details and initiate a quote with a Click here to post your comment a part number see its details and initiate a quote with a couple of clicks. Using the app on Smartphones or tablets allows us to be more responsive couple of clicks. Using the app on Smartphones or tablets allows us to be more responsive” INTERACTIVE Subscribe here and maintains AAR’s position as a technology leader. Click here to read all future editions AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 28th & 29th October 2015 - Amari Watergate Hotel, Bangkok, Thailand APAC AIRLINE AND AIRCRAFT OPERATORS “An excellent, well managed and highly informative event” DELEGATE INFORMATION Bhoja Air Vendors exhibiting their software include: Lead Sponsor: Visit conference website: http://www.aircraft-commerce.com/conferences/default.asp For further information contact Stephen Keeble – [email protected]; +44 1403 230 888 JUNE/JULY 2015 | AIRCRAFT IT MRO | PAUL SAUNDERS | 39 AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 28th & 29th October 2015 - Amari Watergate Hotel, Bangkok, Thailand APAC The World according to IT ...and me! Planning for retirement Paul Saunders, Solution Manager, Flatirons Solutions writes… report and start again with a new development rather than trying to fix what was already there. I enquired as to when the report was needed in order to schedule my time around a deadline. Turned out that it was being run and distributed every Monday morning to a large group of management and she had been doing so every week AIRLINE AND AIRCRAFT OPERATORS “An excellent, well managed and highly informative event” since she started working at the company almost 18 months before. AT the recent Airline & Aerospace MRO & Operations IT Conference “Who runs the report when you’re on holiday?” I asked. DELEGATE INFORMATION Bhoja Air in London, I asked how many of the attendees to my presentation “I suppose nobody does it when I’m off.” she replied. had an active application retirement program running within their “What if you stopped running the report? Would anyone notice?” I organization. I was met with a resounding silence. Not one person suggested… Vendors exhibiting their software include: Lead Sponsor: was prepared to admit that they had such a thing. I wasn’t expecting Nobody could have been looking at the report with any scrutiny. a huge number of positive replies, but I was hoping for at least one or It simply wasn’t telling them anything accurate or meaningful. Sure two. There was a mixed audience of technologists and maintenance enough, the following Monday, I supervised my colleague in not personnel and even if one or the other department was driving such running and not distributing the report. a program, the other ought to be aware of it. Obviously this is far quo. It is easier to keep signing the invoices for licenses and support Nobody mentioned it. from a scientific study, but I was still a little shocked to find out that for legacy applications than it is to actively and permanently turn A couple of weeks went by, and nobody had said anything about at an aerospace technology conference where delegates were taking a a system off. However, it is clear that when there is an explicit plan the report. In the end I deleted the report and removed links to it keen interest in the latest and greatest emerging trends in MRO IT, not to build a roadmap of legacy technology retirement, significant from our reporting portal. I’m pretty sure that nobody noticed and I’d one delegate had a program in place (that they were aware of and cost and resources can be freed up for next generation technology provided a valuable service to my colleague with almost zero effort prepared to admit to) to actively review and retire legacy technology improvement and innovation. on my part. and applications. When it comes to planning for application retirement, I’m reminded This experience taught me that it’s always wise to challenge the Perhaps, most airlines and MROs retire legacy applications on of my experiences as a system administrator at an MRO provider status quo and secondly that retiring legacy is a satisfying experience, a case-by-case basis when they implement new management several years ago. One of my colleagues in the logistics department freeing up valuable IT resources to do more interesting and information systems, but we know from studies that the majority was having a couple of issues with an obscure stock report. On productive things. Or at least that’s how I see IT. of large organizations devote around 70% of their IT spend on investigation I found that the report was half-baked, had been INTERACTIVE Have your say… maintaining and supporting legacy technology. We also know from developed by her predecessor and was not generating meaningful, experience that the path of least resistance is maintaining the status reliable or authoritative data. It was going to be easier to ditch the Click here to send comments or questions to Paul Visit conference website: http://www.aircraft-commerce.com/conferences/default.asp For further information contact Stephen Keeble – [email protected]; +44 1403 230 888 40 | FUTURE WEBINAR AND T ENDERS | AIRCRAFT IT MRO | JUNE/JULY 2015 Upcoming Live Software Demonstration Webinar at www.aircraftit.com/MRO/Webinars.aspx this July. MRO Software Tender Upload This July will bring a great opportunity for readers to attend a program covering the latest developments in M&E/ Aircraft IT website MRO Software Tender Upload function puts your MRO software solutions. To find out more about what solutions are available, what they bring to M&E/MRO, what developments have added value to MRO IT and how to prepare for a modern system, you’ll save a great deal of time requirements in front of all the leading MRO IT Vendors. and gain a lot of what you’ll need to know to inform a good decision by simply attending this informative webinar with leading software solution providers. Sign up to free live online software demonstrations for a perfect introduction to the world’s leading MRO Software vendors and to learn how they can assist and add value to your operations HE AIRCRAFT IT Tender Upload function HERE’S HOW IT WORKS: allows Airlines, Aircraft Operators and MROs the • Visit the Tender Upload page at the Aircraft IT Topportunity to send their software requirements MRO Website by clicking here. TRANSFORM YOUR MRO OPERATIONS FOR THE DIGITAL to 30+ of the world’s leading MRO IT Vendors at the • Login below with your Aircraft IT Membership FUTURE (INCLUDING AUGMENTED REALITY AND click of a mouse. It’s all of a piece with Aircraft IT’s details. If you are not a member click on sign up INVENTORY OPTIMIZATION DEMONSTRATIONS) mission to put readers in front of as many opportunities and enter your details — it is free to join. If you as possible to maximise their professional effectiveness; are already logged in click on ‘Upload Tender’ this time by linking to other professionals with a proven below. n SESSION 1: 23rd July 2015 track record of matching complex requirements with • Fill in the Tender Upload form and upload a 06:30 GMT/UTC effective software solutions. PDF document of your requirements. Under the Whether you are looking for full end-to-end ‘Software Type’ section, which ever box you tick n SESSION 2: 23rd July 2015 Passionate Employees Modular Maintenance & Engineering Management sends your Tender to all the IT Vendors in that 14:30 GMT/UTC Software, ERP, Fully Integrated MRO software, Digital section of the Aircraft IT website. Innovative n DURATION: 1 hour plus Q&A. Services Documentation Management solutions, Supply Chain • Click ‘Upload Tender’ and your information will Delighted Customers Baiju Jacob Management Software, Document Scanning Solutions, be sent to the key contacts at the IT Vendors. Practice Head, Digital MRO Services or something more, this Tender upload feature will Once the Tender has been uploaded the IT Vendors allow you to send your requirements to all the major IT will very soon send you details about their software n WEBINAR OVERVIEW Vendors at the same time... and it’s not rocket science! and product solutions that would be suitable to Register to attend this Webinar for an excellent chance to © Hexaware Technologies. All rights reserved. www.hexaware.com In fact, it couldn’t be easier. address your requirements. view a live demonstration of the industry’s leading Full be practical guidance on preparing for and leveraging that Service MRO Solution: Hexaware Technologies invites you future for the benefit of your business and your customers. SEND YOUR MRO SOFTWARE REQUIREMENTS TO THE FOLLOWING IT VENDORS: to look into the digital future of MRO starting with those And you’ll learn how Hexaware Technologies’ solutions can elements of the future that are already here. help you as they are already helping other MRO businesses The Webinar opens with Hexaware experts providing a brief to face the future with confidence. high-level overview of the new demographic paradigms that are changing alongside the technology of next generation n HOW TO SIGN UP FOR THE WEBINAR aircraft. Next, you’ll be shown the route to transforming your Click on the ‘Register for Webinar’ link, select your preferred systems ready for this bold and exciting future; making your Webinar Session and enter your details. Full instructions on business ready for the new ways of working and tackling the how to access the Webinar will be emailed to you. big issues such as data migration and MRO migration. If you can’t attend the live Webinar Sessions, sign up The webinar will then take you through the challenges anyway and you will receive immediate access to the Webinar and opportunities of leveraging new technologies (including recording as soon as it is loaded to the Aircraft IT Website. augmented reality and wearables), using analytics to support better business outcomes (including inventory, supply INTERACTIVE Join the free webinar chain, defects and maintenance planning) and inventory Click here to view full details and sign up for this webinar optimization. You will be shown the future but also there will Use of Analytics Augmented Reality in the Component Maintenance Inventory Optimisation Component Defect • Re-order level analysis Analysis Visualization • Required vs Available Quantity • Identify trends in defects. • Slow and Fast moving parts • Determine relations in multiple Interactive 3D Training, User manual, • Fill rate analysis failures. Do it yourself • Maintenance effectiveness • Predict future component failures. . Real-time monitoring Internet of Things, OEE, performance KPI’s, Supply Chain Effectiveness Maintenance Planning • Vendor Analysis Analysis • On time delivery by Vendors • Scheduled vs Unscheduled • Lead days analysis Visualization analysis. Service history, notification, Stock availability • Labour and Skill Utilization analysis • Real-time Maintenance Optimization © Hexaware Technologies. All rights reserved. | www.hexaware.com https://www.youtube.com/watch?v=Qn9r3lLpjcc&feature=youtu.be © Hexaware Technologies. All rights reserved. | www.hexaware.com 13 16 Interested in IT systems for Flight Operations? Click here to read AircraftIT Operations eJournal. CASE STUDY… …WHITE PAPER… The Windows Tablet EFB Keeping EFB regulation up with at Delta Airlines the times V4.3 • JUNE/JULY 2015 Ed Gaitan, General Manager - Flight Operations Aircraft IT meets Brian Hint, Aviation Safety Inspector WINDOWS AND EFB Technology, Tablet EFB Program Manager (Operations) at the FAA to catch up with the latest Delta Air Lines explains the and Roland Brenny, Principal IT - Information developments in regulation for EFBs thinking behind the decision Technology …PLUS… …CASE STUDY… Webinars… Latest Vacancies… Less fuel, more efficiency, News… and The Aircraft IT Tender FUEL EFFICIENCY AT AIRASIA GE Aviation and AirAsia on their fuel efficiency program better service upload functionality DEVELOPMENTS IN EFB REGULATION Jonathan Sanjay, Group Director Fuel Efficiency, FAA tells us why EFB rules are changing White Paper: FAA Case Studies: Delta Air Lines, AirAsia and GE Aviation AirAsia and Andrew Jones, Airline Partner - Flight PLUS… The World according to IT & Me, News, Upcoming and Past Webinars, Operations Software Directory Operational Efficiencies, GE Aviation Click here to subscribe for free now to reserve your copy Contact us for further details visit: www.aircraftIT.com, email: [email protected] or call +44 1403 230 700 or +44 1273 454 235 42 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | JUNE/JULY 2015 ADSOFTWARE AEROSOFT SYSTEMS INC. MRO Software Directory W: www.adsoftware.fr W: www.aerosoftsys.com Key ‘at-a-glance’ information from the world’s leading T: +33 (0)4.50.89.48.50 T: +1 905.678.9564 MRO software providers. E: [email protected] E: [email protected] There are three recognized categories of MRO software solutions: Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil Company formed: 1997, Office Location: Mississauga,Ontario, 1) Pure-play MRO solutions also known as Best of Breed (BoB) Canada; Miami,FL,USA; Austria 2) Enterprise Resource Planning (ERP) Solutions NAME OF PRODUCT MARKETED 3) Specialist Point Solutions • AIRPACK NAME OF PRODUCT MARKETED Software solutions assigned to categories 1 and 2 offer a complete end-to- Number of Modules: 6 end MRO solution for airlines, MROs and aircraft operators and meet most • DigiMAINT, DigiDOC, WebPMI/DJM business system requirements for MRO facilities and airlines of any size KEY BUSINESS/SOFTWARE AREAS Number of Modules: 5 seeking a new MRO software solution or looking to replace or renew an • AIRTIME - Fleet management & CAMO KEY BUSINESS/SOFTWARE AREAS existing one. • AIRSTOCK - Inventory control & Logistic Pure-play systems are designed specifically for the aviation MRO industry • Maintenance and Engineering Management • AIRDOC - Documentation management and typically offer a complete solution to fit with the highly regulated nature • Digital Document Content Management of the industry. ERP MRO Solutions are part of a complete end-to-end • AIRSTAT - Reliability and statistic reports enterprise wide software package and allow for extended capability with • AIRWORK - Time Tracking Software • Business Intelligence Reporting other systems such as Finance and Human Resources. • Business 2 Business transaction interface Specialist Point solutions are MRO systems that are particularly strong in ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and • Interface to Financials / Flight Operations certain niche areas and usually complement the pure-play solutions. CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems For ease of reference the directory below is divided into two sections: Pure- legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: play and ERP MRO Solutions; and Specialist Point Solutions ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight in various languages and a complete training can be done in just five days. The company also provides a Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique 24/7 online technical support and extremely competitive pricing conditions. Pureplay, BoB and ERP MRO Solutions expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSoft’s strategic partners include INTERACTIVE Click Here for Software Details Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at 2MORO SOLUTIONS INTERACTIVE Click Here to Request Private Demo competitive rates. W: www.2moro.com INTERACTIVE Click Here for Software Details T: +33 (0)559 013 005 (EMEA & CIS) ADT – APPLIED INTERACTIVE Click Here to Request Private Demo T: +001 514 861 8686 (Americas) DATABASE TECHNOLOGY T: +60175008037 (Asia & Pacific) W: www.adbtech.com AVIATION INTERTEC SERVICES E: [email protected] T: +1 (425) 466-5013 +1 (614) 377-9644 W: www.aviationintertec.com Company formed: 2004, Office Location: France (HQ), Canada and Malaysia E: [email protected] T: +1 807-625-9260 E: [email protected] NAME OF PRODUCT MARKETED Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey • Aero One®, Aero-Webb®, BFly® Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada NAME OF PRODUCT MARKETED Number of Modules: 10 NAME OF PRODUCT MARKETED • Wings NG • RAAS & RAAS Express KEY BUSINESS/SOFTWARE AREAS Number of Modules: 14 • Aircraft Maintenance (Part 145) Number of Modules: 7 • CAMO (Part M) KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Fleet Management • Production Planning and Management • In-Service configuration management & control • Maintenance Engineering • CAMO Solutions • Engine shop visit • Material Management • Inspection Document Management • Flight Management and crew management (Part Ops) • Production Planning • Inventory and Procurement • Support contract managementl • Labor Collection, Billing • Reliabiliity and Performance Analysisl Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm AIS’s RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100% the Aviation market. We are located in America, in Europe and in Asia. Our solutions are operated in 20 that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google countries and are available in 5 languages. Our partners’ network is present in 25 countries and helps organizations. Our commitment to this business segment is proven with our software package, WINGS, our company to implement and to support our solutions locally in the language of our customers. Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as designed specifically for the aerospace companies. ADT has been in the software business since We provide three software solutions: Aero-One®, Aero-Webb®, BFly®. Our products are certified by the task-step level signature, parallel inspection program management per type, digital part certification 1992 and built an excellent customer reference base. Our first priority is always customer satisfaction world best of class ERP software provider, SAP®, which provides cross functionalities for accounting, handling, iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document finance, sales, purchasing, inventory & distribution. Our solutions allows us to work efficiently with thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting SMEs and also large groups either for off-the-shelf software or for personalized solutions. Our mission reference accounts in the Aviation industry along with other high technology companies which are is to offer the most relevant solution at the best total cost of ownership for our customers. considered to be leaders in their fields. options making it suitable for a wide range of customer types and sizes. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo JUNE/JULY 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 43 COMMUNICATIONS SOFTWARE IFR SKEYES LUFTHANSA TECHNIK (AIRLINE SYSTEMS) W: www.ifrskeyes.com W: www.lufthansa-technik.com/manage-m W: www.commsoft.aero T: +33 (0) 562 74 75 00 T: +49 69 696 91628 T: +44 (0) 1621 817 425 E: [email protected] E: [email protected] E: [email protected] Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador) Company formed: 1995, Office Location: Worldwide Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane, NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Australia; Coimbatore, India • AMASIS –> 7 core modules + 6 add-ons • manage/m® NAME OF PRODUCT MARKETED • KEOPS –> 8 core modules + 11 add-ons Number of Modules: 15 • OASES • IBIS –> 6 core modules Number of Modules: 10 Number of Modules: 13 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Compliance Reporting KEY BUSINESS/SOFTWARE AREAS • MPD management and revision service • User Friendly - ease of use for all levels of expertise • Line Maintenance • Task scheduling and control • Base Maintenance • Excellent Support - full support throughout the life cycle of the product • Material management • Engineering • Scalability - can grow with your business • Management of technical findings (PiRep & MaRep) • Cost - low ‘cost of ownership’ • Procurement / Stores • Business Intelligence Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft • Security - proven security operators to manage all core functions of their fleet’s technical operations as an entirely web-based Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES), AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new holding a MRO contract with Lufthansa Technik. Rounding out Lufthansa Technik’s all-encompassing include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO interface and the integrated Business Intelligence module (optional) brings to users the right tools to portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m® comprise processing; component and aircraft technical records; maintenance forecasting; aircraft check planning improve the maintenance processes. Our experts propose high level services to assit users during the a complete range of airline-proven support functions that permit operators to live up to their and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor implementation phase and the day to day operations (customizations, data upload, training, audit). responsibilities towards the aviation authorities. Reflecting Lufthansa Technik’s MRO competence in all data collection; work in progress; time and attendance monitoring; and system and component of its facets, manage/m® provides you with the necessary information to live up to your responsibilities reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice INTERACTIVE Click Here for Software Details passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking management. The company provides electronic AMMs and IPCs linked electronically to, and accessible INTERACTIVE Click Here to Request Private Demo of shop events in real-time are just a few of the available WebServices. by, the system.. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details IFS INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo W: www.ifsworld.com T: +44 (0)1494 428900 MXI TECHNOLOGIES EMPOWERMX E: [email protected] W: www.mxi.com W: www.empowermx.com Company formed: 1983, Office Location: 60+ Worldwide T: +1 613-747-4698 T: +1 866-498-3702 NAME OF PRODUCT MARKETED E: [email protected] E: [email protected] • IFS Applications Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle, Company formed: 1999, Office Location: Frisco TX, USA Number of Modules: 70 Washington, Sydney, Tampa, Saudi Arabia NAME OF PRODUCT MARKETED KEY BUSINESS/SOFTWARE AREAS NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite – MRO Manager (FCXM) • Maintenix, Maintenix CE Number of Modules: 9 • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl Heavy Maintenance, Complex Assembly, Number of Modules: 5 KEY BUSINESS/SOFTWARE AREAS Component Repair) KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manger (FXPM), MRO Manager (FCXM) and • Corporate Performance Management • Maintenance Engineering & Information Management Line Manager (FCXL) • Supporting Processes (Backbone ERP such as SCM, Finance & HR, Document • Maintenance Planning • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Management, Contract & Project Management, Facilities & Equipment Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Management, Call Center & Case Management) • Maintenance Execution Electronic LogBook (FCELB) • Product Lifecycle Management • Material management • Coming Soon: FleetCycle® Executive Suite – Shop Manager (FCXS)) • Business Support & Analytics IFS Applications offers flexible, module based business solutions that manage the entire civil aviation EmpowerMX if an aviation industry-recognized software development/consulting-services business. We lifecycle of contracts, projects, MRO, assets and services. IFS Applications includes functionality With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated are purely focused on empowering our customers with the ability to decrease its costs of making air for contract and project management, risk management, budgeting and forecasting, engineering, and intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service travel safer by equipping their decision makers with reliable, real-time/globally available intelligence material management, sub-contracting, document management, fabrication, service and maintenance providers, and defense operators. Mxi Technologies’ Maintenix® software uses a modern architecture and for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows management, as well as financials and human resources. Being component-based, i.e. built on a MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions provides advanced capabilities such as a role-based Web browser interface, long range and automated for which they are responsible. Airlines can jointly manage their outsourced and insourced activites service-oriented architecture (SOA), it is easier to implement and implementation can be incremental line planning, automated workflow, electronic signatures, support for portable wireless devices, and like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with to align with the growth and scope of your business - offering flexibility and agility to changing a comprehensive range of integration APIs. Our customers range from emerging, small- to mid-sized an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 organizations through scale-up/down of operations as well as company acquisitions and divestments organizations to the largest global enterprises. For more information and to find out how you can join percent. Third-party MROs can run their entire operation fro bidding through contracting to invoicing.. within one global, multi-country, multi- site, multi-language, multi model application. the evolution of aviation maintenance, visit www.mxi.com today. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo 44 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | JUNE/JULY 2015 RAMCO SYSTEMS SHEOREY DIGITAL SYSTEMS W: www.ramcoaviation.com W: www.sds.co.in IT Vendors: T: +91 89 3986 3986 T: (+91-22) 2281 9198/ 2281 1086 E: [email protected] E: [email protected] Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa, E: [email protected] India, Asia-Pacific, Singapore, Malaysia Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore want to NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED • Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation • ARMS®: Airline Resource Management System, InfoPrompt®: Integrated Document MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco Management System ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement Number of Modules: 4 get your Number of Modules: 20 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Engineering & Maintenance Sub-System (ARMS® - EMSS) • Maintenance, Repair & Overhaul • Heavy MRO Sub-System (ARMS® HMRO)* message out? • Aviation Manufacturing and Repair Stations • Logistics & Inventory Management Sub-System • Human Resources (ARMS® LIMSS) • Finance • InfoPrompt®: Integrated Document Management System Ramco Systems is the world’s largest provider of Aviation M&E, MRO and Manufacturing software * Under development solutions designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Fixed Wing & Rotor, Fleet Operators, MRO providers and OEM organizations. The solutions are offered Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Want to publish your latest news and technology On-premise (in-house), through an Application Service Provider, or OnDemand utilizing its solutions Management System’ is an internet rich, current-generation, state-of-the-art Information Technology and automation tools in running lean, efficient and profitable operations. Ramco’s Series 5 provides System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial updates where they’ll be seen? a positive impact on reducing turn times while increasing operational performance and compliance Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions through the full integration of engineering, supply chain, maintenance planning and execution, and that seamlessly addresses – Flight Operations, Maintenance and Logistics functions of an air transport compliance modules in an elegant graphical interface. operator - designed and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and easily ‘customizable’ to specific business & operational requirements. Looking for the best place to showcase INTERACTIVE Click Here for Software Details your best solutions? INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo Why not join AircraftIT MRO? RUSADA SA W: www.rusada.com SWISS AVIATIONSOFTWARE • Host Live Software Demo Webinars T: 03333 440730 W: www.swiss-as.com E: [email protected] T: +41 61 582 72 94 or receive Private Demos Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East E: [email protected] Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland; • Educate the aviation IT world NAME OF PRODUCT MARKETED Miami, FL, USA; Singapore • Envision about your products Number of Modules: 10 (Single database) NAME OF PRODUCT MARKETED • AMOS KEY BUSINESS/SOFTWARE AREAS Number of Modules: 10 • Technical records and Asset Management • Asset and Stock Management KEY BUSINESS/SOFTWARE AREAS Click here to view Annual • Operations • Material Management • Engineering & Maintenance • Engineering Sponsorship Packages • Quality, Safety and Analytics • Planning Rusada is a global leader in the development of complex asset management software for the • Production aerospace industry. With over 20 year’s heritage, Rusada, provides a range of tools and integrated IT • Maintenance Control solutions to enable the complete management of fleets of aircraft and the optimisation of the service AircraftIT: All about Solutions for Airlines and Aircraft provision around them. Headquartered in Switzerland with operations in the Far East, Middle East, Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and Asia and Europe, Rusada serves over 60 major customers worldwide, spanning clients that include offers its customers the functionally unsurpassed and technologically state-of-the art maintenance Operators, MROs and OEMs. Rusada’s Envision toolkit is an industry benchmark within aviation, system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages managing over 1500 aircraft in 20 countries. Latest innovations include the development of an the maintenance, engineering and logistics requirements of modern airlines and MRO providers Analytical Manager for live KPI analysis and monitoring against thresholds via a web based dashboard, by fulfilling demanding airworthiness standards. Today, over 130 customers worldwide steer their and a new Safety Management Module designed to assist with a company’s Safety Management maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software Procedures. systems worldwide.. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo JUNE/JULY 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 45 TRAX USA CORP. VOLARTEC AIRCRAFT DATA SYSTEMS (ADS) W: www.trax.aero W: www.volartec.aero W: www.technicalrecords.net T: +1 305.662.7400 T: +353 617 49010 W: www.adsfrance.net E: [email protected] E: [email protected] T: +33 (0) 975 333 675 Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK Company formed: 2004, Office Location: Ireland; Argentina E: [email protected] NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Company formed: 2005, Office Location: Nîmes, France • TRAX Maintenance & Engineering Software • Alkym ® Management & Control System for Aircraft Maintenance NAME OF PRODUCT MARKETED Number of Modules: 23 Number of Modules: 15 • ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring) Number of Modules: 5 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Maintenance & Engineering KEY BUSINESS/SOFTWARE AREAS • Production & Shop • Logistics • Searchable Dirty Finger Print • Technical Records & Reliability • Quality Assurance / Human Resources • 7 OCR engines • TRAXDoc Document Control • Planning & Reliability • 3 seconds or less to find a 25 years old log book page with its exact content • Supply Chain Management • Document Management / Technical Library • Scan in Color, high definition TRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most Alkym® is the most comprehensive and cost-effective software solutions available in the market today. • EN-9100 advanced maintenance software solution available and has been selected by over one hundred and It is specially designed to improve MRO Technical Operations performance by a professional team with Our software can be tailored upon customer requirement. This allows us to input and organize records twenty airlines and MRO’s worldwide with fleets consisting of all types of aircraft. TRAX Maintenance is strong aviation background. Alkym® is a completely integrated software solution to meet the demands in any architecture in order to meet the exact requirements and internal rules of our customers. The a completely integrated product. Organizational efficiency gains can be substantial when using TRAX of Aircraft operators and MRO providers. The key difference is our proven ability to deliver the fastest records presentation shape is established just as the customer wishes. A mechanic, a financial assessor and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software ROI. This is achieved by providing all the functionality at a fraction of the cost of others on the market. or a leasing company representative don’t have the same needs to collect and explore records but will that works for customers through modern technology, world class support and strong customer be interested in the same content of data. Once scanned, the records can be presented, searched and relationships. We deliver the implementation project in record time with a dedicated team. Typically this is done in 4 to 5 weeks. exported in any customized way. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo ULTRAMAIN Specialist Point Solutions AIRLINE CONTROL SOFTWARE W: www.ultramain.com W: www.airlinecontrol.com T: +1.505.828.9000 AERDATA T: +48 22 2095035 W: www.aerdata.com E: [email protected] E: [email protected] Company formed: 1980, Office Location: Albuquerque, New Mexico, USA T: +44 (0)1293 842 438 Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco NAME OF PRODUCT MARKETED E: [email protected] (Casablanca), USA (New York), Argentina (Buenos Aires) Company formed: 2002, Office Location: Amsterdam, Crawley, Dublin ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile NAME OF PRODUCT MARKETED Inventory™ • efbTechLogs™ • eCabin™ NAME OF PRODUCT MARKETED • ACS System • ULTRAMAIN for M&E / MRO: 28 Modules • CMS, Financials, EFPAC, STREAM, GEARS, AtlasData Number of Modules: 16 • ULTRAMAIN Onboard Systems Software: 5 Modules Number of Modules: 6 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner • Maintenance & Engineering • CMS: Lease and Asset Management Software • CAMO (Part-M) and Maintenance (Part-145) • MRO • Financials: Ledger and Financial Software • Safety Management System (SMS) & QMS • Maintenance Planning & Scheduling • EFPAC: Engine Fleet Planning and Costing Software • Handling, Fueling, Training (CBT Platform) • Paperless Customer Care on Tablets • STREAM: Digital Records Scanning Software • Tickets & Booking (Revenue Management, Tarrif Engine)0 • Electronic Aircraft Logbook • GEARS: Asset Review System A specialized IT company engaged in software development for the airline. The main product is the Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, only aviation software provider with customers running full, end-to-end paperless operations from • AtlasData: Global Fleet Database Tool NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, AerData provides integrated software solutions for lease management, engine fleet planning, records MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and enables real-time paperless data collection for the full maintenance and inventory process. Combine scanning as well as technical and backoffice services for aircraft and engine operators, lessors and MROs. built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance In addition, through a partnership with leading valuation and consultancy firm Avitas, AerData publishes ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of process becomes paperless. Contact us to learn what you need to equip your organization with world aircraft fleet data with the Avitas Bluebook valuations. The company is a wholly owned subsidiary managing and supporting the airline. YOM 2012. Uses the latest technology – mainly Mictosoft and consumer mobile devices and see why elite aviation customers around the world are choosing of The Boeing Company. AerData has an experienced team of 150 professionals across three offices in Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other ULTRAMAIN to reduce costs and increase aircraft up time. The Netherlands, UK and Ireland. systems existing in the airline. For data security, each client can use an online database replication. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo 46 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | JUNE/JULY 2015 AVIIT THE BOEING COMPANY DENT & BUCKLE W: www.aviit.com E: [email protected] W: www.dentandbuckle.com T: +44 (0) 1383 620922 W: www.boeing.com/boeingedge/informationservices T: +44 20 3440 4128 E: [email protected] Company formed: 1916 E: [email protected] Company formed: 2004, Office Location: Fife, Scotland NAME OF PRODUCT MARKETED Company formed: 2009 (Output 42); 2014 (BladeFix). • Maintenance Performance Toolbox Office Location: UK, Denmark, Poland and Iceland NAME OF PRODUCT MARKETED • Airplane Health Management NAME OF PRODUCT MARKETED • eMan & Archimedes • RFID Integrated Solutions Number of Modules: 2 • Dent & Buckle Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate Number of Modules: 1 KEY BUSINESS/SOFTWARE AREAS competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly focused on addressing our customers’ continuous need for integration and optimization of information. • Technical publications Distribution - eMan KEY BUSINESS/SOFTWARE AREAS Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We • Record and track damages and repairs • Document Acknowledment - eMan Read & Sign strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet • Inform MRO and Engineering of damages • ACARS data management - Archimedes and operations to the next level. • Control repaired parts during part-exchange • ACARS Technical Consultancy INTERACTIVE Click Here for Software Details • Mobile damage surveys and MRO integration • IT systems management & support INTERACTIVE Click Here to Request Private Demo • Support mixed fleets AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides Dent & Buckle provides airline operators with the means to streamline procedures and reduce the an efficient capability for the distribution of technical publications across the maintenance and repair CROSSCONSENSE GMBH & CO. KG costs of recording damages and repairs on aircraft. With dent & buckle airlines now have an easy to estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and W: www.crossconsense.com use tool to track damages from first discovery through to the repair stages, and subsequently, tracking efficient distribution of engineering and process documentation. eMan is available as an on-premise of the repair. With dent & buckle airlines can build a complete structural repair file for each aircraft or hosted offering for complete deployment flexibility. Drawing upon data sources such as ACARS, T: +49 69 4035 7600 comprising all substantiating documents and approval sheets for each damage record. The solution is a Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a E: [email protected] collaborative development from three companies: Output 42 in the UK, and KPAL and DUO in Iceland. clear and flexible format to Operation and Engineering teams. Company formed: 2002; Office Location: Frankfurt Germany, Heusenstamm Germany INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo NAME OF PRODUCT MARKETED • CROSSMOS BLADEFIX Number of Modules: 3 ENIGMA W: www.bladefix.com W: www.enigma.com KEY BUSINESS/SOFTWARE AREAS T: +1 781-273-3600 T: +44 20 3440 4128 • Electronic Techlog Development E: [email protected] E: [email protected] • Support • Consulting Company formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK; Company formed: 2009 (Output 42); 2014 (BladeFix). Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden, Office Location: UK, Denmark, Poland and Iceland • Business Intelligence solutions • App and dashboard development NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED We are aiming to set the standard for electronic technical logbook systems and therefore are already • InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3C • BladeFix working with several international customers, gathering operational and legal requirements from all Number of Modules: n/a Number of Modules: 1 sources. If you are currently looking for an eLB system, do not hesitate to contact us. This way you can learn more about our product and our vision, get the current development status and can make sure KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS that your own requirements are covered. • MRO Technical Documentation Delivery • Easy, fast, mobile intuitive Click Here for Software Details • Revision Management/Control • Selects optimal replacement blades from stock Click Here to Request Private Demo • Job/Task Card Automation • Choosing the best blade for balance • Illustrated Parts Catalogs • Choosing the best blade for turnaround time • Service and Parts Documentation • Engineer can override if necessary Keep up with IT developments Enigma solutions help airlines and MRO facilities reduce costs and improve service efficiency and consistency by providing maintenance technicians with the latest maintenance manuals, spare parts BladeFix selects the optimal replacement blades from your stock faster. Damaged fan blades in an and service information, filtered by tail number. Enigma takes data from enterprise applications – such engine are easily removed and replaced with new or refurbished ones by a skilled engineer. The with Aircraft IT as MRO Planning and Engineering, ERP, etc. – and creates an interactive maintenance solution that difficult part is to choose the right blades from stock so as not to upset the balance of the engine. delivers the latest service, parts, and diagnostic information. By offering dynamic, integrated parts and BladeFix knows the moment weights of all the engine’s existing blades and also the moment weights service information, and links to inventory, order management and other systems, Enigma enables of all the blades available in stock to solve the problem of selecting or swapping the right blades. engineers to quickly update and distribute technical publications, and technicians to swiftly perform Whenever possible, BladeFix offers blades from the closest location to minimise delivery time. maintenance and repairs. INTERACTIVE Click Here for Software Details INTERACTIVE Click Here for Software Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo JUNE/JULY 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 47 FLATIRONS SOLUTIONS HOLOCENTRIC NVABLE W: www.flatironssolutions.com W: www.holocentric.com W: www.nvable.com W: www.corena.com T: +1 612 9957 3169 T: +44 141 280 0050 T: +1.303.627.6535 E: [email protected] E: [email protected] E: [email protected] Company formed: 2005. Office Location: Glasgow, UK Company formed: 1994, Office Locations: Europe, Asia, and the United States Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED • Appixo, Appixo ETL CORENA Suite • Modeler, Modelpedia Number of Modules: 10+ Number of Modules: 4 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • MRO and Major Systems Implementations • Content Management System (CMS) • Electronic Technical Log • Interactive Electronic Technical Publisher (IETP) • Organizational Transformation • Alternative Training & Qualification Programme (ATQP) • Maintenance & Engineering • Continuous Improvement • Flight Operations • Station Operational Compliance (SOC) • Tablet Solutions & Mobility • Compliance Improvement • Management Dashboards & Analysis Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For • Business Management Systems NVable (pronounced “enviable”) was founded as a specialist software development consultancy more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, creating bespoke solutions that allow customers to exploit the full value of their operational data. financial services, government, healthcare, and publishing. Our customer engagements help organizations Holocentric provides software and services for Airlines to build Operational Frameworks and efficiently deliver the right information, at the right time, to the right people by leveraging structured Business Management Systems to support the business. This includes successfully completing the NVable now also offers its own software products. NVable recently launched Appixo – a platform that content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the combines large scale data handling with a framework to support multiple mobile data acquisition Transformation Programs, including implementing the MRO software, training material and publishing leading content lifecycle management (CLM) solution developed specifically for organizations that rely applications. The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. on mission-critical data to design, manufacture, operate, or maintain complex assets over their product of the portal for Business, including both legacy and new applications. We do this by creating an NVable is now expanding its suite of aviation focussed applications. The growing list now includes and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric customers’ MRO world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis CORENA product suite to create, manage, and deliver large volumes of technical information throughout projects are successfully completed within budge t. Importantly, compmpliance is increased acrossthe platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, organisation as a result. status, fuel burn/uplift, defects, Out of Phase Maintenance etc. improve customer satisfaction, and maintain their competitive advantage. INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click here for software details INTERACTIVE Click here to request private demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo HEXAWARE IDMR SOLUTIONS INC. OMEGA AIRINE SOFTWARE, INC. TECHNOLOGIES W: www.IDMR-Solutions.com W: www.omegaair.com W: www.hexaware.com/travel-transport-hospitality-solution.htm T: +1-347-565-4367 T: +1-972-775-3693 T: India: +91 22-67919595 E: [email protected] E: [email protected] T: Americas: +1 609-409-6950 Company formed: 1991. Office Location: Midlothian, TX E: [email protected] Company formed: 1998 Office Location: New York/Tel Aviv Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt, NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED Singapore, Japan, Dubai, Mexico • Ames Advanced Planning and Scheduling System • InForm Number of Modules: 5 NAME OF PRODUCT MARKETED Number of Modules: 20+ • Hexaware is a Technology and Business Services Company providing end to end services KEY BUSINESS/SOFTWARE AREAS to the Aviation market. KEY BUSINESS/SOFTWARE AREAS Number of Modules: n/a • Optimized long range planning • Technical Publication • Short-term scheduling KEY BUSINESS/SOFTWARE AREAS • Engineering Orders • Custom MRO Software development and maintenance • Line/RON scheduling • System selection consulting & system integration services • Task Cards • Engine and component scheduling • Implementation, upgrades and migration of MRO products • Planning • Business intellegence • Interface Development • Maintenance Programs Omega Airline Software has been supplying the aviation industry with Ames, the industry standard • Customization and Enhancement across modules Advanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimized IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Hexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need planning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in the for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM industry, no other tool provides the planning power or information creation of Ames. Companies Analytics and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics organizations. IDMR’s Technical Documentation Management Solutions have proven success in including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data enjoying the benefits of Ames include mainline commercial operators, regional airlines, fractional Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for increasing operational performance and decreasing operational cost while ensuring airworthiness, ownership companies and MRO operations. Amesfive, the current release, combines the power of ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO safety and regulatory compliance. Ames with the versatility and access of the Web. Services for Technical Records Digitisation and Management. INTERACTIVE Click here for company product details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here for Software/Product Details INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo INTERACTIVE Click Here to Request Private Demo AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 28th & 29th October 2015 - Amari Watergate Hotel, Bangkok, Thailand APAC AIRLINE AND AIRCRAFT OPERATORS “An excellent, well managed and highly informative event” DELEGATE INFORMATION Bhoja Air Vendors exhibiting their software include: Lead Sponsor: Visit conference website: http://www.aircraft-commerce.com/conferences/default.asp For further information contact Stephen Keeble – [email protected]; +44 1403 230 888