Go Buffalo Niagara: Scaling up Transportation Demand Management to the Regional Level
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Go Buffalo Niagara: Scaling Up Transportation Demand Management to the Regional Level Final Report | Report Number 18-31 | December 2018 NYSERDA Department of Transportation Cover Image: Courtesy of Greater Buffalo Niagara Regional Transportation Council Go Buffalo Niagara: Scaling Up Transportation Demand Management to the Regional Level Final Report Prepared for: New York State Energy Research and Development Authority Albany, NY Robyn Marquis Project Manager, NYSERDA and New York State Department of Transportation Albany, NY Ellwood Hanrahan Project Manager, NYSDOT Prepared by: Greater Buffalo Niagara Regional Transportation Council Buffalo, NY Katie O’Sullivan TDM Project Coordinator & Outreach Specialist Kelly Dixon Principal Planner Niagara Frontier Transportation Authority Buffalo, NY Darren Kempner Manager, Grants and Government Affairs NYSERDA Report 18-31 NYSERDA Contract 83181 December 2018 NYSDOT Task Assignment C-15-13 Notice This report was prepared by the Greater Buffalo Niagara Regional Transportation Council (hereafter the "Contractors") in the course of performing work contracted for and sponsored by the New York State Energy Research and Development Authority and the New York State Department of Transportation (hereafter the "Sponsors"). The opinions expressed in this report do not necessarily reflect those of the Sponsors or the State of New York, and reference to any specific product, service, process, or method does not constitute an implied or expressed recommendation or endorsement of it. Further, the Sponsors, the State of New York, and the contractor make no warranties or representations, expressed or implied, as to the fitness for particular purpose or merchantability of any product, apparatus, or service, or the usefulness, completeness, or accuracy of any processes, methods, or other information contained, described, disclosed, or referred to in this report. The Sponsors, the State of New York, and the contractor make no representation that the use of any product, apparatus, process, method, or other information will not infringe privately owned rights and will assume no liability for any loss, injury, or damage resulting from, or occurring in connection with, the use of information contained, described, disclosed, or referred to in this report. NYSERDA makes every effort to provide accurate information about copyright owners and related matters in the reports we publish. Contractors are responsible for determining and satisfying copyright or other use restrictions regarding the content of the reports that they write, in compliance with NYSERDA’s policies and federal law. If you are the copyright owner and believe a NYSERDA report has not properly attributed your work to you or has used it without permission, please email [email protected] Information contained in this document, such as web page addresses, are current at the time of publication. Disclaimer This report was funded in part through grant(s) from the Federal Highway Administration, United States Department of Transportation, under the State Planning and Research Program, Section 505 of Title 23, U.S. Code. The contents of this report do not necessarily reflect the official views or policy of the United States Department of Transportation, the Federal Highway Administration or the New York State Department of Transportation. This report does not constitute a standard, specification, regulation, product endorsement, or an endorsement of manufacturers. ii Technical Report Documentation Page 1. Report No. 2. Government Accession No. 3. Recipient’s Catalog No. C-15-13 4. Title and Subtitle 5. Report Date Go Buffalo Niagara: Scaling up Transportation Demand December 2018 Management to the Regional Level 6. Performing Organization Code: 7. Author(s) 8. Performing Organization Report No. Katie O’Sullivan, GBNRTC 18-31 Kelly Dixon, GBNRTC Darren Kempner, NFTA 9. Performing Organization Name and Address 10. Work Unit No. Niagara Frontier Transportation Authority 11. Contract or Grant No. NYSERDA Contract No. 181 Ellicott Street 83181 Buffalo, NY 14203 12. Sponsoring Agency Name and Address 13. Type of Report and Period covered New York State Department of Transportation Final Report (Mar. 2016-Oct. 2018) 50 Wolf Road 14. Sponsoring Agency Code Albany, NY 12232 15. Supplementary Notes Ellwood Hanrahan from NYSDOT and Robyn Marquis from NYSERDA served as Project Managers. Project funded in part with funds from the Federal Highway Administration (FHWA). 16. Abstract Go Buffalo Niagara is an initiative to replicate and scale up to the regional level the transportation demand management (TDM) services that have advanced at the Buffalo Niagara Medical Campus (BNMC) under the GO BNMC program. Go Buffalo Niagara partners—including the Niagara Frontier Transportation Authority (NFTA), the Greater Buffalo Niagara Regional Transportation Council (GBNRTC), the BNMC, the Buffalo Niagara Partnership, and GObike Buffalo—received funding from NYSDOT to establish a transportation management association (TMA) serving Erie and Niagara Counties with initial focus on downtown Buffalo. This report describes the process and outcomes of the 18-month project, including regional outreach, the Go Buffalo Niagara business plan (including a work plan and funding strategy to transition the program to GObike Buffalo), a toolkit of corporate services and catalog, formation of a Downtown TDM Working Group, and implementation of a three-month pilot program of commuter incentives in downtown Buffalo. The report concludes with performance evaluation and recommendations for sustaining a regional TMA in Buffalo Niagara as well as other areas in Upstate New York with respect to outreach, commuter incentives, funding, and implementation. 17. Key Words 18. Distribution Statement Buffalo, Niagara Falls, Erie County, Niagara County, No restrictions. This document is available to the public through New York, Go Buffalo Niagara, Transportation the National Technical Information Service, Springfield, VA Demand Management; Transportation Management 22161. Association, Commuter Incentives, Discounted Transit http://www.ntis.gov Pass, Guaranteed Ride Home, Parking Management, Trip Tracking, Downtown Access Solutions. 19. Security Classif. (of this report) 20. Security Classif. (of this page) 21. No. of Pages 22. Price Unclassified Unclassified 196 Form DOT F 1700.7 (8-72) Reproduction of completed page authorized. iii Abstract Go Buffalo Niagara is an initiative to replicate and scale up to the regional level the transportation demand management (TDM) services that have advanced at the Buffalo Niagara Medical Campus (BNMC) under the GO BNMC program. Go Buffalo Niagara partners—including the Niagara Frontier Transportation Authority (NFTA), the Greater Buffalo Niagara Regional Transportation Council (GBNRTC), the BNMC, the Buffalo Niagara Partnership, and GObike Buffalo—received funding from NYSDOT to establish a transportation management association (TMA) serving Erie and Niagara Counties with initial focus on downtown Buffalo. This report describes the process and outcomes of the 18-month project: regional outreach, the Go Buffalo Niagara business plan (including a work plan and funding strategy to transition the program to GObike Buffalo), a toolkit of corporate services and a catalog, formation of a Downtown TDM Working Group, and implementation of a three-month pilot program of commuter incentives in downtown Buffalo. The report concludes with a performance evaluation and recommendations for sustaining a regional TMA in Buffalo Niagara as well as other areas in Upstate New York with respect to outreach, commuter incentives, funding, and implementation. Keywords Buffalo, Niagara Falls, Erie County, Niagara County, New York, Go Buffalo Niagara, Transportation Demand Management; Transportation Management Association, Commuter Incentives, Discounted Transit Pass, Guaranteed Ride Home, Parking Management, Trip Tracking, Downtown Access Solutions. iv Table of Contents Notice ........................................................................................................................................ ii Disclaimer ................................................................................................................................. ii Abstract ....................................................................................................................................iv Keywords ..................................................................................................................................iv List of Figures .........................................................................................................................vii List of Tables ..........................................................................................................................viii Acronyms and Abbreviations .................................................................................................ix Executive Summary ............................................................................................................ES -1 1 Project Overview ............................................................................................................... 1 1.1 Background ................................................................................................................................... 1 1.1.1 Buffalo Niagara’s TDM Objectives and Outcomes ................................................................ 4 1.1.2 Regional and Statewide