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Secretary of Defense Corporate Fellows Program Secretary of Defense Corporate Fellows Program FINAL REPORT 3M COMPANY Lieutenant Colonel Jeffrey P. Colwell United States Marine Corps May 2008 Disclaimer This report represents the views, observations, and opinions solely of the author and does not reflect the official policy or position of the 3M Company, the United States Marine Corps, the Department of Defense, or any other governmental agency. ii Table of Contents ACKNOWLEDGEMENTS..................................................................................................................................1 PROGRAM OVERVIEW....................................................................................................................................4 NOT JUST POST-IT® NOTES AND SCOTCH® TAPE: A BRIEF 3M CORPORATE OVERVIEW...........8 A BRIEF HISTORY OF 3M.....................................................................................................................................8 3M TODAY .........................................................................................................................................................9 Corporate Summary...................................................................................................................................... 10 3M ORGANIZATION........................................................................................................................................... 11 Industrial and Transportation Business......................................................................................................... 11 Health Care Business.................................................................................................................................... 12 Display and Graphics Business..................................................................................................................... 13 Consumer and Office Business...................................................................................................................... 14 Safety, Security and Protection Services Business.......................................................................................... 14 Electro and Communications Business.......................................................................................................... 15 International Operations............................................................................................................................... 16 CORPORATE LEADERSHIP .................................................................................................................................. 17 CORPORATE STRATEGY..................................................................................................................................... 19 3M CULTURE, VALUES, AND PEOPLE........................................................................................................ 23 3M CULTURE.................................................................................................................................................... 23 McKnight Principles..................................................................................................................................... 23 3M LEADERSHIP ATTRIBUTES ........................................................................................................................... 24 The Old ........................................................................................................................................................ 24 The New ....................................................................................................................................................... 27 3M INNOVATION............................................................................................................................................... 28 The Fifteen Percent Rule............................................................................................................................... 29 LEADERSHIP DEVELOPMENT AND TALENT MANAGEMENT .................................................................................. 29 Optimized Operations (O2)........................................................................................................................... 30 ALDP ........................................................................................................................................................... 31 Talent Management Challenges .................................................................................................................... 33 Community Outreach.................................................................................................................................... 34 WHAT IS LEAN SIX SIGMA? ......................................................................................................................... 36 LEAN ................................................................................................................................................................ 37 Muda............................................................................................................................................................ 37 Identifying Value and Value Stream Mapping................................................................................................ 39 Stabilizing the Process - the Five S’s............................................................................................................. 40 Flow............................................................................................................................................................. 41 Pull .............................................................................................................................................................. 42 Pursing Perfection........................................................................................................................................ 42 WHAT IS SIX SIGMA?......................................................................................................................................... 43 LEAN SIX SIGMA - PUTTING IT ALL TOGETHER................................................................................................... 44 Who are those Guys with the Black Belts?..................................................................................................... 44 The Process - DMAIC................................................................................................................................... 45 LEAN SIX SIGMA AT 3M .................................................................................................................................... 47 Pursuing Entitlement .................................................................................................................................... 48 Lean Six Sigma Today at 3M......................................................................................................................... 50 HOW DOES THIS APPLY TO ME?......................................................................................................................... 51 TAKEAWAYS FOR THE DEPARTMENT OF DEFENSE............................................................................. 55 1) LEAN SIX SIGMA IS A PROVEN METHODOLOGY THAT SHOULD CONTINUE TO BE DRIVEN ACROSS THE DEPARTMENT AT ALL LEVELS. ........................................................................................................................... 56 2) AVAILABILITY OF RELIABLE METRICS IS ESSENTIAL TO MEASURE AND DRIVE CONTINUAL IMPROVEMENTS....... 58 iii 3) DOD NEEDS TO USE AND LEVERAGE EXISTING TECHNOLOGY MORE EFFECTIVELY TO MAKE OUR JOBS EASIER .. 59 4) CONTRACTING WITH THE GOVERNMENT IS HARD AND INEFFICIENT................................................................. 60 5) IN TODAY’S INFORMATION AGE, DOD SHOULD STRIVE TO BE AS TRANSPARENT POSSIBLE ............................... 61 6) DOD SHOULD CONTINUE TO SUPPORT AND EXPAND NON-TRADITIONAL EDUCATIONAL OPPORTUNITIES ........... 64 CLOSING........................................................................................................................................................... 66 BIBLIOGRAPHY .............................................................................................................................................. 67 APPENDIX I: 3M COMPANY DAY AGENDA .............................................................................................. 69 APPENDIX II: 02 LEADERSHIP CLASS....................................................................................................... 72 APPENDIX III: VALUE STREAM MAP ........................................................................................................ 73 iv Acknowledgements My fellowship experience at 3M opened my eyes to the world of business; a world that I knew almost nothing about before my journey to St. Paul began. While at 3M, I had the wonderful opportunity to be immersed into a fantastic Fortune 500 company and observe its inner workings. My family and I were introduced to the Twin Cities for the first time; an area we learned to love and would like to return to. But, without a doubt, the most enriching portion of my fellowship was the great people at 3M that I got to work with each and every day. I can not possibly thank every one of them by name, but I would like to acknowledge a few that helped make my year
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