Member-Supervisor Handbook

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Member-Supervisor Handbook MPCA COMMUNITY HEALTHCORPS A Michigan’s AmeriCorps Program Celebrating 10 Years of Service 2004—2013 Member-Supervisor Handbook 2013—2014 MICHIGAN PRIMARY CARE ASSOCIATION 7215 WESTSHIRE DRIVE LANSING MI 48917 1 | P a gJohn e A. Taylor Kevin McGhee 517-381-8000 517-381-8008 (Fax) www.mpca.net Serving Our Communities by Building a Healthier Michigan 2 | P a g e CONTENTS BY SECTION SECTION 1: AN OVERVIEW OF AMERICORPS 1.1 AmeriCorps Programs 1.1.1 AmeriCorps State and National 1.1.2 AmeriCorps VISTA 1.1.3 AmeriCorps NCCC 1.2 The National and Community Service Trust Act (1993) 1.3 The Edward M. Kennedy Serve America Act (2009) 1.4 The Corporation for National and Community Service 1.4.1 Disaster Services 1.4.2 Economic Opportunity 1.4.3 Education 1.4.4 Environmental Stewardship/Clean Energy 1.4.5 Health Futures 1.4.6 Veterans & Military Families 1.5 Michigan’s AmeriCorps 1.5.1 Michigan Community Service Commission 1.5.2 Michigan Primary Care Association 1.5.2.1 Promote 1.5.2.2 Support 1.5.2.3 Develop 1.5.3 MPCA Community HealthCorps 3 | P a g e SECTION 2: MEMBER REQUIREMENTS 2.1 Member Requirements 2.2 Member Eligibility, Selection, Diversity, and Inclusion 2.2.1 Recruitment and Enrollment 2.2.2 Terms of Member Service 2.3 Member Benefits 2.3.1 Living Allowance 2.3.2 Living Allowance – Effect on Other Government Benefits 2.3.3 Segal AmeriCorps Education Award 2.3.4 Forbearance and Interest Payment 2.3.5 Health Insurance 2.3.6 Childcare 2.3.7 Summary of Benefits 2.4 Member Orientation, Integration, and Supervision 2.5 Learning Objectives – The Key to Clarifying Expectations 2.6 Member Reporting 2.6.1 Measuring Impact in OnCorps Reports™ SECTION 3: PROGRAM POLICIES 3.1 Equal Opportunity 3.2 Harassment and Sexual Harassment 3.3 Employment with Partnership Sites 3.4 Drug Free Service Environment 3.5 Confidentiality 3.6 Grievance Procedure 4 | P a g e 3.6.1 Informal Resolution 3.6.2 Formal Resolution 3.6.3 Filing an Appeal 3.6.4 Suspension of Placement and Remedies 3.7 Safety Protocol 3.7.1 Safety Awareness Training 3.7.2 Supervision 3.7.3 Safety Precautions 3.7.4 Employee Displacement 3.7.5 Transportation 3.8 Service Information and Procedures 3.8.1 Hours of Service/Attendance 3.8.2 Absences – Excused and Unexcused 3.8.3 Service Hours, Supervision, Scheduled Meetings 3.8.4 Member Timesheets and Activities 3.8.5 Weather 3.8.6 Performance Evaluation 3.8..7 Exit Interview 3.9 General Roles and Responsibilities of the Site Supervisor 3.9.1 Essential Site Supervisor Responsibilities 3.10 Member Conduct and Regulations 3.10.1 Expectations 3.10.2 Community HealthCorps Code of Conduct 3.10.3 Disciplinary Protocol 5 | P a g e 3.11 Dress Code 3.11.1 Personal Appearance 3.12 Communication Tools 3.12.1 Telephone Usage 3.12.2 Email/Internet/Social Media 3.13 Prohibitions 3.13.1 Non-Displacement Prohibitions 3.13.2 Replacement Prohibitions 3.13.3 Prohibited Activities SECTION 4: PROGRAM ADMINISTRATION 6 | P a g e SECTION 1: AN OVERVIEW OF AMERICORPS AmeriCorps is your opportunity to make a big difference in your own life, and in the lives of those around you, through a year or more of direct service in your community. It is a chance to apply your skills and ideals toward helping others and meeting critical needs in the community. It is a challenge to “Get Things Done,” as you develop and practice leadership skills that will impact the lives of others. AmeriCorps is part of a long tradition of programs, like the Civilian Conservation Corps, the Montgomery GI Bill, and the Peace Corps that encourage, support, and reward a commitment to national service. Each year, AmeriCorps provides at least 85,000 opportunities for adults of all ages and backgrounds to serve their country and local community through a network of partnerships with local and national non- profit agencies. Every day in communities across America, AmeriCorps members “I will get things done for just like you are making a powerful impact on the most critical America to make our people issues facing our nation. Whether improving schools, fighting safer, smarter, and healthier.” poverty, rebuilding after disasters, providing health services, ~ The AmeriCorps Pledge preserving the environment, or supporting veterans and military families, AmeriCorps members are getting things done. Since its inception, more than 820,000 men and women have taken the AmeriCorps pledge, serving more than 1 billion hours and improving the lives of countless Americans. On September 20, 2013, the Corporation for National and Community Service (CNCS) kicked off the celebration of 20 years of AmeriCorps service and the extraordinary impact member service has had on America. Throughout your year of service, through events, stories, and service projects, you will have the opportunity to join in the recognition of the contributions and commitment of AmeriCorps members and alums in strengthening our communities and country through national service. This is a year of celebration for the MPCA Community HealthCorps program as well, as we celebrate 10 years of service throughout Michigan. You are now part of an elite group of individuals who have taken the initiative to build a healthier Michigan. As you celebrate and serve with us, during this milestone year, we hope that you will take the opportunity to learn about and recognize the important moments in AmeriCorps history. But, we also hope that you will begin to recognize that you are a leader, an individual who has set apart one year of your life to impact Michigan communities. This year, as you serve, you have the opportunity to look forward to the exciting future that lies ahead, as you demonstrate the impact of one individual committed to serving the nation. AmeriCorps is a smart and cost-effective investment in our communities, and in the lives of individuals like you who are committed to serve those communities. As your year of service progresses, you will begin to see that AmeriCorps has laid the groundwork for expanded opportunities for you and that you have the energy 7 | P a g e and ingenuity to impact the lives of others. We are looking forward to watching you accomplish great things throughout Michigan! 1.1 AmeriCorps Programs AmeriCorps is made up of three main programs, each slightly different in their focus: AmeriCorps State and National, AmeriCorps VISTA, and AmeriCorps NCCC (National Civilian Community Corps). 1.1.1 AmeriCorps State and National AmeriCorps State and National supports a broad range of local service programs that engage thousands of Americans in intensive service to meet critical community needs. 1.1.2 AmeriCorps VISTA AmeriCorps VISTA provides full-time members to community organizations and public agencies to create and expand programs that build capacity and ultimately bring low-income individuals and communities out of poverty. 1.1.3 AmeriCorps NCCC The AmeriCorps National Civilian Community Corps (NCCC) is a full-time residential program for men and women ages 18-24 that strengthens communities while developing leaders through direct team-based national and community service. Recently, the Department of Homeland Security’s Federal Emergency Management Agency (FEMA) and the Corporation for National and Community Service (CNCS) launched an innovative partnership to establish FEMA Corps a FEMA-devoted unit of NCCC members solely devoted to disaster preparedness, response, and recovery. This will enhance the federal government’s disaster capabilities, increase the reliability and diversity of the disaster workforce, promote an ethic of service, continue to expand education and economic opportunity, and achieve significant cost savings for the American taxpayer. 1.2 The National and Community Service Trust Act (1993) In 1993, President Bill Clinton, signed the National and “There is nothing wrong with Community Service Trust Act, which established the America that cannot be cured with Corporation for National and Community Service (CNCS) and what is right in America” brought the full range of domestic community service programs under the umbrella of one central organization. ~ President Bill Clinton This legislation built on the first National Service Act signed by President George H.W. Bush in 1990. It also formally launched AmeriCorps, the network of national service programs engaging Americans in intensive service to meet the nation’s critical needs. 8 | P a g e The newly created AmeriCorps program incorporated two existing national service programs: the longstanding VISTA (Volunteers in Service to America) program, created by President Lyndon Johnson in 1964, and the National Civilian Community Corps (NCCC), developed in 1992 during the term of President George H.W. Bush and signed into law as part of the National and Community Service Trust Act. NCCC was developed to loosely follow the pattern of the Civilian Conservation Corps created during the depression-era administration of President Franklin Roosevelt. 1.3 The Edward M. Kennedy Serve America Act (2009) On April 21, 2009, President Barack Obama signed the Edward M. Kennedy Serve America Act at an elementary school in Washington, D.C. The Serve America Act reauthorized and expanded national service programs administered by the Corporation for National and Community Service (CNCS) by amending the National and Community Service Act of 1990 and the Domestic Volunteer Service Act of 1973. 1.4 The Corporation for National and Community Service (CNCS) The Corporation for National and Community Service is a federal “We are a nation of agency engaging more than 5 million Americans in service through communities…a brilliant its core programs AmeriCorps, Senior Corps, the Social Innovation diversity spread like stars, like a Fund and the Volunteer Generation Fund.
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