July 29, 2019 Introductions Colby Hutchinson Jennifer Swan Melissa Doolin-Koehne Best Western Hotels & Resorts First Watch Restaurants TDn2K @swanstyle1 @loverofguac
[email protected] [email protected] [email protected] H U M A N F I N A N C I A L G U E S T C A P I T A L C A P I T A L FEEDBACK PERFORMANCE PERFORMANCE PERFORMANCE 2.6 million employees 31,000+ units 61,000 units 193 Brands $72 Billion Sales 200 brands Founded 1995 Founded 2009 Founded 2013 272 Brands 230 Companies 43,000 Restaurants Powered by: Powered by: Powered by: 90 Minutes of Fun State of the Workforce Trends in Industry Trends Training What do you think? Respond at: PollEv.com/chart19 What do you feel your company is winning in? Poll Everywhere CFOs Forecasting a Recession 38% 67% 84% PREDICT PREDICT PREDICT Recession Recession Recession Q1 2020 Q3 2020 Q1 2021 Source: CFO Global Outlook- Duke University Average guest check grew more than visits % with positive comp sales % with positive comp traffic 64% 53% 56% 54% 50% 48% 30% 27% 22% 21% 15% 5% Total Quick Fast Casual Family Casual Upscale Industry Service Dining Dining Casual Source: TDn2K Source: Black Box Intelligence The Game is Changing Industry Average Performance 2018 Q2 2018 Q3 2018 Q4 2019 Q1 2019 Q2 Comp Sales 0.6% 1.1% 1.4% 0.9% 0.2% Comp Traffic -1.8% -1.4% -1.6% -2.0% -2.9% Comp PPA/PTA Growth 2.5% 2.6% 3.0% 2.9% 3.1% Comp Food Sales 0.8% 1.5% 1.6% 0.8% -0.2% Comp Beverage Sales -0.8% -1.0% -1.0% -2.9% -3.2% Comp Dine-In Sales -1.3% -1.3% -1.9% -2.5% -3.3% Comp To-Go Sales 7.5% 8.0% 9.2% 10.1% 9.5% Source: TDn2K Black Box Intelligence How to Prepare for 3rd Party Delivery Be ready for high volumes of delivery orders Customize your delivery offerings Make necessary staffing changes - Ended in September 2018 - Down in June ‘19 - Driven by Avg.