Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications platform enables seamless transition between calling, meeting, and contact center, powered by the industry-leading cloud voice for the enterprise. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.
Calling
Create ad-hoc Make a call, transfer conference calls or calls, and participate in schedule conference simultaneous calls calls with up to 5 participants
Transfer calls from cell phone to Fuze Mobile Escalate from voice or Fuze Desktop while call to video meeting or on-the-go screen share with 1 click
Switch to Carrier Mode Enable Car Mode on on Fuze Mobile if your Fuze Mobile for easy, Use Siri voice commands Manage call recordings network connection is safe communication on Fuze Mobile poor while on a call
Create ad-hoc Click-to-call from conference calls or Contextual caller ID Manage voicemails browser (Outlook, schedule conference Firefox, IE, Chrome) calls for 5 or more participants
Chat
Name and manage your Send SMS and MMS Send 1:1 or group chats (including messages* group messages third party and external participants)
Participate in 1:1 or group Include attachments, chat while simultaneously images, GIFs, emojis on a voice call or in a and URLs in individual voice meeting or group chats
* Only available in North America Meetings
Initiate 1:1 ad-hoc Join audio and video calling video meetings
Create ad-hoc meetings Mark-up rich media and or schedule recurring whiteboard for easy, meetings real-time collaboration
Share computer screen, Supports group and an application, or content private chat in-meeting
Take asynchronous notes Invite third party or Securely manage and with your colleagues in Join meetings from external participants to share meeting recordings a Fuze Meeting a Fuze Room a Fuze Meeting
Leverage existing stan- dards-based video confer- Create and host Manage audio and Control remote desktops ence room hardware with video settings Fuze Webinars Telepresence Connect (i.e. Cisco, Polycom, Lifesize etc.)
Use Car Mode to join Schedule meeting Schedule meetings Join Fuze Webinars a Fuze Meeting with with a Fuze Room as a host delegate one click Additional Capabilities
Access real-time historical Integrate your enterprise communications data applications with Fuze using open APIs
Schedule Fuze Meetings Directory integrations with through Outlook and O365 and Google Apps Google Calendar
Sync your Google and O365 calendars Identify user availability Access files in Box and to reflect availability in with Fuze Presence Dropbox in Fuze Meetings Fuze presence
Contact Center
Route calls via ACD to Assign priority for the proper agent proper call routing
Monitor calls, whisper Automate call recording to agents, and barge when necessary
View into queue Administer Contact Access call recordings performance and Center queue, routing, Manage IVR and call Measure department for quality management stats in real-time and settings flow adjustments performance Administrative Tools* *These administrative tools are available to all authorized Fuze administrators.
Quickly provision, Manage user profiles, deprovision, or clone locations, services, users within seconds and devices
Receive proactive alerts Gain real-time insight into on behavior related to the state of the network latency, packet loss, and connectivity to Fuze jitter, etc.
Proactively monitor and Access centralized data, View adoption metrics for assess network conditions analytics, and reporting Support SAML for SSO calls, video meetings, and Trace call flows with outside of Fuze (LAN/ on voice, messaging, and and SCIM for automated messages (active users, cradle-to-grave reporting WAN) that may impact video meetings measured account provisioning users by device, etc.) call and video quality by individuals, groups, locations, etc.
Standard License Key: Fuze Contact Center License Key:
Calling Collaboration Attendant View Supervisor Agent
This document provides an overview of the most common ways to use Fuze across calling, meeting, contact center, and administrative tools. This is not a complete list of all Fuze capabilities.