COMMITTED TO EXCEEDING EXPECTATIONS ANNUAL REPORT 2017 Dear Friends, I am pleased to share the 2017 annual report for Circle Health and Lowell General Hospital. As I re ect back on 2017, I could not be more proud of the many ways our team has exceeded expectations and made a positive 2 A letter from the Chief impact on the health and well-being of those we serve – Executive Offi cer both within the walls of the hospital and beyond. From our renowned physicians and clinicians who continue to do ground- 3 Circle Health at a Glance breaking work locally in areas like cancer care, intensive care, pathology, and 4-5 Circle Health Leadership surgical services to our team’s community-focused outreach to address the 6-7 Addressing Serious most pressing public health issues like addiction, hunger, behavioral health Illness through and access to care, Circle Health is leading the way and making a powerful di erence in the lives of those who live, work and learn in our region. Conversations Our team’s commitment truly helps extend our reach beyond what many 8-9 Paramedics Bring may consider the traditional boundaries of healthcare. Whether it is our Quality Care paramedics providing life-saving care at more than 9,000 calls out in the into Community eld, our community outreach professionals connecting those struggling 10-13 Community Benefi t with addiction with much needed resources, Circle Health continues to improve the way healthcare is delivered in our region. 14-15 Police Partnership Provides Boost In 2017, our community came together in truly inspirational ways. Over for Tewksbury 5,000 people joined the ght to raise a historic $1 million for Lowell General Hospital’s TeamWalk for CancerCare – a cause dedicated to 16-17 Making and Impact making the battle easier for those of our friends and neighbors ghting Across Greater Lowell cancer. e Circle Health Ball for Community Health Initiatives 18-21 Our Community generated funding for grants that will make a direct impact on some of the of Physicians region’s pressing health issues. And together, our sta and the community at large raised more than $150,000 for the 2017 Sun Santa basket ra e, 22-23 Rick Hanson: A Legacy making the holidays brighter for countless families in our area. of Leadership As I look ahead, this commitment to exceeding expectations will only 24-27 Thank You to Lowell grow stronger. While Circle Health and Lowell General Hospital are not General Hospital’s immune to the many challenges and uncertainty facing the healthcare Generous Donors industry, we will remain focused on ensuring that we have a strong and 28-29 Signature Events sustainable hospital and health system that provides the highest quality care to those we serve. is is a responsibility that every member of 30 Lowell General the Circle Health team holds sacred, and we will continue to keep our Hospital Auxiliary promise to provide Complete connected care to our patients and their 31 2017 Lowell General families at the heart of everything we do. Hospital Highlights On behalf of the entire Circle Health team, thank you for your support and entrusting us with your healthcare needs. We look forward to each and every opportunity to exceed your expectations in the months and years ahead. Sincerely, Joseph A. White President and Chief Executive O cer 2 Circle Health at a Glance 14 4,350 715 Top Docs as chosen by Employees committed to Talented primary care Boston Magazine Complete connected care physicians and specialists 9,000 Paramedic calls answered 150,000 each year Patient contacts for emergency, inpatient, home care and health center services Patient Highlights FY17 FY16 FY17 FY16 Patient discharges 22,145 21,848 Laboratory procedures 1,914,585 1,904,823 Patients days of care provided 89,438 85,777 Surgical procedures 14,584 14,588 Average leanth of stay (in days) 4.05 3.93 Radiation therapy procedures 12,660 12,559 Births 2,269 2,329 Emergency services 98,546 99,676 Diagnosit imaging procedures 262,549 268,721 Outpatient clinic visits 81,939 79,213 3 2017 Circle Health Leadership Circle Health Board Board of Governors Raymond Anstiss, Jr. Clementine Alexis Mark Gilchrist, MD Kimberly Oberhauser Gary Campbell Arthur C. Anton, Jr. Eric P. Hanson Nels Palm John Carson, PhD Arthur C. Anton, Sr. Rick D. Hess Margaret Palm Jack Clancy Michael Athanasoulas, DDS James B. Hogan Susan Pasanen Mark S. Cochran Robert Audet Terry Howard, MD Ginger B. Pearson Shamim A. Dahod, MD Mary Bennett Alison E. Kalman John H. Pearson, Jr. Michael P. Dubuque David J. Berman, MD Wendy A. LaBate Lincoln N. Pinsky, MD G.K. Dwarakanath, MD Richard Birkhead, MD Arthur Lauretano, MD Kathleen M. Plath William Galvin, MD Richard E. Bolton, Jr. George B. Leahey John Power Rick W. Hanson Edith W. Burger Paula Leavitt Roopa Reddy, MD Bopha Malone John Carson, PhD Deborah Lemos Michael Reilly Daniel Mansur Brian Chapman Nathan MacDonald, MD Peter D. Roman, MD George Meltsakos, MD Lynn Le Marie Chaput Tarina Mansur James C. Shannon, III Tushar Patel John P. Chemaly William Martin, Jr. Scott A. Sigman, MD Luis M. Pedroso Jack Clancy Jean R. McCaffery Neelam Sihag, MD Naomi Prendergast Mark S. Cochran Shortie McKinney Brian J. Stafford Bruce T. Robinson David T. Daly Martin T. Meehan John C. Thibault David E. Wallace George L. Duncan Carrie Meikle Kendall M. Wallace Ryan C. Dunn James Milinazzo Drew Weber Karen Fortune, MD Jacqueline F. Moloney Stuart Weisfeldt, MD Michael W. Gallagher, Atty. Steven Normandin Abdul Ghaffer, MD Jack O’Connor Officers Senior Leaders Gary Campbell Joseph A. White Geraldine Vaughan Cecelia Lynch Chair Board of Trustees President and CEO, Circle Senior Vice President of Vice President of Patient Raymond Anstiss, Jr. Health and Lowell General Network Integration, Circle Care Services and Chief Nurse Vice Chair Hospital (April, 2017) Health; Executive Director, Executive, Lowell General Hospital Lowell General Physician Joseph A. White Amy Hoey Brian Sandager Hospital Organization President/CEO Executive Vice President Chief Information Officer, Daniel J. Mansur and Chief Operating Officer, Sabrina Granville Lowell General Hospital Clerk Circle Health and Lowell Senior Vice President and William Wyman William Wyman General Hospital Chief Human Resources Assistant Clerk Officer, Lowell General Hospital Vice President of Revenue Susan Green Services, Lowell General Hospital Paula Leavitt Executive Vice President Dudley Abbe President of Auxiliary Susan Levine and Chief Financial Officer, Vice President of Hospitality until May 7, 2018 Circle Health and Lowell and Support Services, Lowell Chief Executive Officer, Lowell Sue Dionne General Hospital General Hospital Community Health Center President of Auxiliary Rachel Chaddock effective May 7, 2018 Michelle Davis Executive Director, William Wyman Vice President of External Circle Home, Inc. Treasurer Affairs, Lowell General Hospital 4 Corporators Scott Abel, MD Kay M. Doyle, PhD Robert M. Lawlor Emily W. Rosenbaum Don Adie Jonathan Drake, MD Curtis J. LeMay Sean Rourke Donald C. Agostinelli, MD Peter Dulchinos William Lemos Catherine Ryder Murat Anamur, MD Carol S. Duncan Michael J. Lenzi Analise Saab Kenneth S. Ansin Rob Edelstein, MD Maureen Lerner Richard A. Sachs, MD Maureen Appel George C. Eliades, Jr. Raymond Lewis, Jr., MD Steven C. Saro Stella Athanasoulas Nonnie Estella, MD Edward M. Lipman, MD Nicholas C. Sarris Peter Aucella Robert Fardin Bernard F. Lynch Barbara Savitt Pearson Deborah A. Belanger Vincent R. Ferrara James Mabry Matt Savory, DO Karen Bolton Marshall L. Field Shelagh Mahoney Greg Schumaker, MD Michael Bralower, MD B. Jay Finnegan Donald C. Main Chris A. Scott Kevin P. Broderick, Atty. Chris H. Finneral A. Justin McCarthy Bryan M. Shanley Janet Bruno Mary Ellen Fitzpatrick Danielle M. McFadden Roy Shen, MD Paul M. Burke, Jr., MD Terry Flahive Jennifer McKay Marsh Robert A. Skirvin-Orr Alison M. Burns Alan D. Fletcher James W. McKenna Lura Smith Jeffrey M. Byrne, MD Robert T. Flynn Robert S. McKittrick Alan Solomont James J. Campbell Damian Folch, MD Joseph McNamee Linda Sopheap Sou Kevin T. Campbell Karen Frederick James M. Mertes John E. Stansfield Megan Z. Cardoso, MD Alden G. Gagnon, MD Doug Mesler, MD Chester J. Szablak Jose M. Carrion, MD Marc P. Gendreau Donna Messina Sophy Theam Linda Carson James E. Geraghty Donald H. Miller, MD Glenn Thoene James E. Carter Samuel D. Gerber, MD M. Denise Mills, MD Michael S. Tith Francisco J. Carvalho Maureen R. Gervais Derek Mitchell Kevin S. Tomany, MD Judith K. Carven Nasim Ghaffer, MD Wendy Mitchell, MD Lori A. Trahan James M. Cassin Carol Gilchrist Amsi Morales Deborah Trull Matthew Coggins Bernard E. Gilet Frances Morse, MD Bobby G. Tugbiyele Christopher H. Colecchi William J. Gilet, Jr. Daniel S. Nakamoto David Vaillancourt James Conway Robert P. Gregoire Irving J. Newman, MD Paul N. Votze Michael G. Conway Timothy Grover Deedee O’Brien Robert M. Wallace James J. Cook John J. Haley James O’Donnell Tracey Wallace Cody Susan Cooney James A. Hall James M. O’Hearn David Wegman Laura J. Costello Paul A. Hardy, Jr. Peter T. O’Hearn Susan West Levine M. Patricia Crane John P. Harrington Mark O’Neil Jessica Wieselquist, MD Michael Creasey Rev Dr. Cecilio Hernandez Sheila Och Leonard Wilson Aldo Crugnola, Sc. D. Allan I. Hoffman, MD Jeanne L. Osborn Frank A. Wilson William E. Cullen, Jr Henrick R. Johnson, Jr. Frank Osborn, MD Isa Woldeguiorguis Kerrie D’Entremont Lawrence P. Johnson, MD Michael Pappafagos, Ed. D. Elaine Zouzas Thibault Maryellen DeMarco Steven Joncas Han Y. Park, MD Arthur T. Demoulas Richard C. Jumpp Wayne Pasanen Gururaj Deshpande Roland R. Kelley Amy L. Pessia Thomas P. Dickerson Alan T. Kent, MD Effie Poulakos Dragon Mark E. Dionne Peter M.