IT@ White Paper Intel IT IT Best Practices Enterprise Mobility and IT Consumerization August 2012

Evaluating Ultrabook™ Devices for the Enterprise

Executive Overview Our evaluation shows that Intel IT is proactively gathering data about Ultrabook™ devices and how they fit enterprise Ultrabook™ devices into the enterprise, in anticipation of a wave of new devices and form factors, include features that strongly and the associated expectations from employees who want to buy and use these support business usage models, devices at work. especially in cases where We recognize the strong connections that strongly support business usage models, employees need to constantly between the consumerization of IT and the especially in situations where employees evolving concept of mobility as a way of need to constantly carry their computing carry their computing device working. However, our research has shown device with them. These features include: that not all devices are well suited for secure, with them. • Durable chassis and component designs productive business usage. We have evaluated both consumer-level Ultrabook devices and • Intel® vPro™ platform for security and enterprise-level Ultrabook devices to help manageability determine the business value they may bring • High-speed Internet and WLAN connectivity to the IT environment. We continue to explore Our evaluation included the physical use cases and device capabilities to determine testing of many consumer models and a which devices best balance employees’ needs limited number of enterprise models. As for convenience and productivity. more enterprise Ultrabook devices become As a result of our evaluations, we have available later this year, we will continue determined that consumer Ultrabook devices, to evaluate and test them using proofs of while comfortable and appropriate for use concept and pilot projects. We anticipate that in an employee’s day-to-day personal life, enterprise Ultrabook devices will become the can pose security, capability, and integration primary PC for many employees and may be issues for Intel IT. an excellent bring-your-own PC choice for robust access to a wide range of enterprise In contrast, our evaluation has shown that workloads, applications, and data. enterprise Ultrabook devices include features

Dave Buchholz Principal Engineer, Intel IT

John Mahvi PC Planning Strategist, Intel IT

Joe Thompson IT Manager, Engineering, Intel IT IT@Intel White Paper Evaluating Ultrabook™ Devices for the Enterprise

Contents Ultrabook™ Definition Ultrabook™ is the name trademarked by Intel to describe a new category of thin and Executive Overview...... 1 light mobile that have a new level of responsiveness, long battery life, Background...... 2 are built on Intel’s newest platform security technologies, and are less than three- quarters of an inch (21 mm) thick. Ultrabook™ Device Evaluation ...... 4 Featuring low-power Intel® Core™ processors, enterprise Ultrabook devices have great Usage Models...... 4 responsiveness using features such as Intel® Smart Connect Technology and Intel® Features, Form, and Function...... 4 Rapid Start Technology to quickly get the system running. Typical battery life is five Next Steps...... 5 hours or more. Enterprise Ultrabook devices also offer security features, including Intel® Anti-Theft Technology and Intel® Identity Protection Technology. Conclusion...... 6

For More Information...... 6

Acronyms...... 6 Background In the last two to three years, we have evaluated several types of devices for use in Intel IT recognizes that the the enterprise, exploring usage models and consumerization of IT is a reality and use cases, as well as device capabilities. From is inextricably linked to the evolving our device evaluations, we have developed concept of mobility as a way of best practices and key learnings that will working. From mobile business PCs help us continue to keep abreast of changing to and tablets, to bring- technology and IT consumerization. your own (BYO) computers, Intel IT has studied a variety of devices and their Both IT and employees benefit from our impact on the IT environment. analyses. We can use this data to help plan for improved integration of technologies As consumer-driven innovation continues to and trends that make sense on a usage accelerate and as IT consumerization trends model basis. We can also communicate become more prevalent, our research indicates with employees to help them understand that certain devices are better suited for our requirements for devices used in the secure, productive business usage. Most enterprise. This information helps employees consumer devices are not designed for use make informed purchasing decisions, in the enterprise and can create unexpected choosing a device that fits their personal use- challenges for both IT and employees. case scenario and balances their needs for convenience and productivity. • Many of these devices and technologies, while comfortable and appropriate for an Our evaluation and implementation efforts IT@Intel employee to use in his or her personal for various device types include the following: life, can pose security, capability, and The IT@Intel program connects IT • Smartphones. Because of the increased integration issues for Intel IT. professionals around the world with their employee demand for using smartphones peers inside our organization – sharing • Beyond integration, we must also consider at work, we have evaluated and tested lessons learned, methods and strategies. usage models; requirements differ multiple models, and have implemented Our goal is simple: Share Intel IT best between corporate usage models and support for several of them. To date, practices that create business value and personal usage models. The experience about 25 percent of Intel employees use make IT a competitive advantage. Visit designed around consumer devices isn’t smartphones to access corporate data us today at www.intel.com/IT or contact always appropriate for enterprise use. and services. your local Intel representative if you’d like to learn more.

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• Tablets. We currently enable tablets using management—independent of the PC’s Bring-Your-Own Stipend the same small form factor ecosystem that OS or power state Not Cost Effective we use for personally owned smartphones. • Intel® Solid-State Drives (Intel® SSDs), We investigated the idea of Because mobile business PCs provide the which provide rugged reliability, responsive implementing a stipend program performance and mobility our employees performance, long battery life, and for our bring-your-own (BYO) currently need, we have not experienced flexibility and scalability of storage PC initiatives, including BYO a large employee demand for more BYO • Higher-end CPUs that can perform Ultrabook™ devices. Our initial tablets—only about 2,000 employees are compute- and graphics-intensive thought was that such a stipend currently using tablets. However, we operations efficiently might offer a return on investment are looking for opportunities for tablets by optimizing the IT PC refresh to supplement primary PC use at Intel,1 • Network connectivity components budget and enabling additional and as platform capabilities evolve, we that support reliable, high-bandwidth platform choice and flexibility. do expect demand and opportunities for network connections Intel® architecture-based tablets to increase. Throughout our evaluation of new form We conducted an employee survey, the results of which showed that • BYO PCs. As with tablets, we have not factors, we have learned that allowing providing an employee-viable experienced significant employee demand employees to use the device of their choice stipend model that promotes BYO for using personally owned PCs (other could compromise consistent, standard and incentivizes participation than for Apple Mac* computers) at work, capabilities, and could negatively impact would create a significant cost because our standard computing platform core productivity. We have determined that increase to Intel. A cost-neutral provides optimal performance and user consumer devices may fit some niches, but stipend appeared unlikely to experience. However, we have explored, they do not offer the same level of benefits yield participation that was high and implemented in certain cases, various as our standard computing platform. enough to justify an investment in BYO PC usage models, such as use in stipend program management and offshore development centers and use administration costs. by contractors and contingent workers. Currently, only a few hundred employees Ultrabook™ Device Therefore after careful use BYO PCs. Evaluation investigation and analysis, we determined that a stipend Although we continue to analyze new In anticipation of a wave of new program for BYO PCs would not devices and form factors for their business devices and form factors, Ultrabook be cost effective for Intel or our benefit, we remain committed to innovating devices in particular, and the associated employees, and we will not offer around a standardized computing platform expectations from employees who want a BYO stipend-funded PC program that increases employee mobility and to purchase and use these devices at for Intel employees at this time. productivity, and decreases the high cost of work, we are proactively gathering data supporting PCs. We have learned through a pertaining to Ultrabook devices and decade of experience that regular refresh how they fit into the enterprise. delivers an extremely low total cost of ownership. Important components of our Like PCs, Ultrabook devices are available in standard computing platform include: two classes: consumer-level devices and enterprise-level systems. During the last • Intel® Core™ vPro™ processors, a seven months, we have been evaluating both combination of processor technologies, classes to determine their business value. We hardware enhancements, management have determined that enterprise Ultrabook features, and security technologies devices may provide an excellent mobility that allow remote access to the PC— platform for a significant percentage of Intel including monitoring, maintenance, and employees—either as corporate-provided PCs or as BYO PCs—because they support the necessary levels of productivity, reliability, and 1 For examples, see “Improving Facility Operations with Intel® Architecture-based Tablets.” security in our enterprise environment.

www.intel.com/IT 3 IT@Intel White Paper Evaluating Ultrabook™ Devices for the Enterprise

Intel IT: Continuously Usage Models work from multiple locations at different Exploring New The remote management and security time schedules. Wherever and whenever Technologies features of Intel vPro technology, combined they are working, they need a device that with the thin and light Ultrabook device is reliable, durable, and lightweight, with We continually research new form factor, provide a tremendous value long battery life and powerful computing technological developments proposition in certain usage models— capabilities. and evaluate their fit into our especially in situations where employees • Facility technician. Working in the field, away enterprise environment. Our goal need to carry their computing device with from power outlets, a comfortable desk, or is to integrate and support those them. This is becoming more common as a LAN connection, factory workers need to devices and technologies that the work environment for Intel employees be able to access enterprise applications provide business value. continues to shift toward increased and data in real time, using a reliable, Common consumer devices and mobility. Often, employees share an office responsive device that is easy to carry. technologies that Intel IT is exploring and common collaborative areas. In these We anticipate that the set of use cases for include and Ultrabook™ scenarios, power outlets may not be available enterprise Ultrabook devices could be much devices; desktops and all-in-one or may be in use by someone else. In many broader and that enterprise Ultrabook devices systems; tablets; phones and other cases, an employee may not have his or her may become part of the refresh cycle for small form factor devices; consumer own office with a docking station. approximately 20 percent of Intel employees. peripheral devices such as TV Here are just a few early-adoption use cases appliances, Intel® Wireless Display, in which an enterprise Ultrabook device could Features, Form, and Function and streaming entertainment be valuable (Figure 1): devices; and solid-state drives. As shown in Table 1, our evaluation of • Sales representative. With multiple consumer Ultrabook devices, which became We also continue to explore customer meetings in a single day, there is available in late 2011, revealed that many several consumer software and no time to plug into a power outlet. Extended consumer Ultrabook devices lack the core service offerings, such as content battery life, high-speed connectivity, and capabilities and features that Intel IT requires synchronization and device continuum information security are critical. in order to deliver secure and consistent services, social media, and online services to end-point devices. Enterprise • Highly mobile telecommuter. Some collaboration and communication tools. Ultrabook devices, which should be generally employees use a work/life balance Intel IT supports several programs available starting in late 2012, will include compute model, where they commonly that are studying consumerization, features that support corporate usage models. such as our bring-your-own-device initiatives, an IT Consumerization focus group, and the Intel Compute Continuum program. In addition, we are looking into the use of virtualization to deliver content to non-Intel managed devices. IT Labs partners with many Intel Sales Representative Highly Mobile Telecommuter Facility Technician product groups to test consumer Has multiple customer meetings Uses a work/life balance compute Works in the field, away from technology in the enterprise in a single day, and there is no model, where it is common to work power outlets, a comfortable ecosystem and to test enterprise time to plug into a power outlet. from multiple locations at different desk, or a LAN connection. Needs: A device with extended time schedules. Needs: An easy-to-carry, technology in consumer settings. battery life, high-speed Needs: A reliable, durable, and responsive device able to access The IT Labs Client team researches connectivity, and secure lightweight device with powerful enterprise applications and data many areas of client technology, information. computing capabilities and Wi-Fi* in real time. connectivity. both consumer and enterprise. Intel’s innovation centers in the United Figure 1. Examples of early-adoption use cases for enterprise-level Ultrabook™ devices. States and in countries worldwide support these research efforts.

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Table 1. Comparison of Enterprise-level and Consumer-level Ultrabook™ Devices

Business Need Enterprise Ultrabook™ Device Consumer Ultrabook™ Device Remote management • Intel® vPro™ platform supports remote management and • No hardware-based management capabilities. capabilities to support our information security. highly mobile workforce • Keyboard, Video, and Mouse (KVM) remote control and remote encryption management capabilities help to quickly remediate systems, even with encrypted hard drives and solid-state drives, any time and anywhere.

Consistent platform and • Intel® Stable Image Platform Program provides consistency • Inconsistent platform and no reliable global footprint. components and reliability. The same configuration is not available worldwide, and components change often, generating an increased need for testing and integration.

Virtualization capabilities • Intel® Virtualization Technology for Directed I/O allows support • Directed I/O virtualization support is missing or inadequate. for newer virtual client models, such as Type 1 hypervisors.

Flexible, reliable • Reliable, higher performance dual-band (2.4/5 GHz), multi-stream • Limited wireless support with single-band (2.4 GHz), high-performance (2x2) Intel® Wi-Fi adapters supporting Intel vPro technology and single-stream (1x1) Wi-Fi* adapters. connectivity, available Intel® Smart Connect Technology. • Focus on single access point home and public hotspots anywhere, any time • Intel® Wireless Display (Intel® WiDi) provides full, secure 1080p instead of reliable campus roaming. video transmission to any other Intel WiDi receiver. • ™ technology and USB 3.0 provide high-speed connections to peripheral devices.

Security capabilities that • Intel® Identity Protection with public key infrastructure certificate • Fewer security controls. meet Intel’s requirements authentication adds protection against identity theft and unauthorized data access. • Intel® Anti-Theft Technology helps protect against data and asset loss from theft with S3 resume authentication protection. • Intel® Trusted Platform Module helps store and protect information.

Support for • With capabilities such as Smart Connect, the platform can • Limited support for docking or docking-type scenarios data synchronization keep information, such as data stores and emails, in constant requires end users to use several plugs every time they get synchronization on the end-point device. to a , making data synchronization more difficult.

Support for a wide variety • External standard monitor ports can connect to conference • Many require multiple custom monitor cables and of peripheral devices and room projectors. display adapters. use cases • Additional USB ports can connect external keyboards • A limited number of ports are available on the and mice. platform, and users may require USB hubs to enable all their devices.

Design that provides for • Higher-end components contribute to longer battery life, • Components for displays, hinges, chassis, keyboards, reliability and multiyear more rugged construction, and ease of use; built for heavy and storage are either missing or inadequate. refresh cycles day-to-day business use.

Consistent warranty support • Can leverage standard purchasing and support processes. • Difficult to secure support and extended downtime and ordering processes of the PC if something breaks. • Harder to procure using normal purchasing channels.

Next Steps listed in Table 1, such as durability of Because Ultrabook devices are a new form design, the manageability and security factor, innovation is occurring at a rapid pace. Enterprise models began shipping from features of Intel vPro technology, and Input methods are extending beyond traditional Ultrabook device manufacturers in July connectivity capabilities. We plan to keyboard and mouse to include gesture, voice, 2012. Our earlier evaluations were make enterprise Ultrabook devices and touch. Also innovative designs are moving based on platform design specifications; available in early 2013 to specific beyond the simple clamshell. Convertible as models become physically available, groups of employees who have a strong models have screens that can swivel, roll, or we will test the various features business need for this type of PC. pull back over the keyboard. Some screens are

www.intel.com/IT 5 detachable from the keyboard, so an employee corporate setting. Intel IT has studied Ultrabook devices are not a viable replacement can carry just the screen and use it as a tablet. the impact on the IT environment of for the enterprise PCs our employees use Other screens can fold over 360 degrees, so a variety of devices, including mobile today as their primary compute device. We that the display is on the back, with an open business PCs, smartphones, tablets, plan to continue testing and conduct proofs keyboard on the other side. We will continue to BYO computers—and most recently— of concept to validate the business value of monitor and evaluate these new models. Ultrabook devices. enterprise Ultrabook devices; based on the results of those activities, we expect to deploy Although we are focusing on enterprise-level Like PCs, Ultrabook devices are available in two enterprise Ultrabook devices to a subset of Ultrabook devices, we also plan to allow classes—consumer-level and enterprise-level. employees as their primary enterprise PC. employees to use personally owned, consumer- We have been evaluating consumer Ultrabook level Ultrabook devices as part of our BYO devices for the last seven months and device initiative. One concern we have with have determined that, in general, consumer BYO Ultrabook devices is that while employees Ultrabook devices do not have the features For More Information with BYO smartphones are typically willing to that we require to support productivity, provide their own technical support, employees Visit www.intel.com/it to find white reliability, and security in our enterprise with BYO Ultrabook devices are likely to expect papers on related topics: environment. Intel IT to provide technical support for these • “The Future of Enterprise Computing: devices, because they are, in essence, a PC. On the other hand, enterprise Ultrabook devices are a good fit for many current Preparing for the Compute Continuum” As with other device types that are part of enterprise client usage models, especially in • “Improving Security and Mobility for our BYO device initiative, we plan to educate situations where employees need to carry Personally Owned Devices” employees about corporate capability their computing device with them. Some requirements and how various models • “Preparing the Enterprise for the of the important features of enterprise compare. These education efforts will be an Impact of Alternative Form Factors” Ultrabook devices include the following: integral part of our testing and deployment • “Using TCO to Determine PC • Remote management and security phases for Ultrabook devices. Upgrade Cycles” enabled by Intel processors with Intel vPro technology For more information on • Reliable and responsive storage using Intel IT best practices, Conclusion Intel SSDs visit www.intel.com/it. Like many IT shops, Intel IT is • Flexible, reliable Wi-Fi* connectivity, experiencing a strong push from anywhere and at any time employees throughout the enterprise • A design that provides for durability, for support of many consumer devices, reliability, and multiyear refresh cycles technologies, and services. Many Acronyms of these devices and technologies, Our testing and analysis has shown that BYO bring your own while comfortable for use in day-to- consumer Ultrabook devices do not offer day personal setting, pose security, the same level of benefits as our standard SSD solid-state drive capability, and integration issues in the computing platform. Therefore, consumer

This paper is for informational purposes only. THIS DOCUMENT IS PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER, INCLUDING ANY WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL, SPECIFICATION OR SAMPLE. Intel disclaims all liability, including liability for infringement of any patent, copyright, or other intellectual property rights, relating to use of information in this specification. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted herein. Intel, the Intel logo, , Intel vPro, Thunderbolt, and Ultrabook are trademarks of Intel Corporation in the U.S. and other countries. * Other names and brands may be claimed as the property of others. Copyright © 2012 Intel Corporation. All rights reserved. Printed in USA Please Recycle 0812/JGLU/KC/PDF 327711-001US