ISSUE43 Untuk Ahli Sahaja

PP12389/04/2013 (031984)

JULY 2019

NewsNetwork FEATURES More Than Just Shopping In defence of the mall as “the third place” THE WATCH OUT CASC Conference 2019 MALL Study Trip to Bangkok WHAT’S NEW STORY tHe Spring & KTCC MALL

PRESIDENT’S MESSAGE PPK OFFICE BEARERS 2018 - 2020

HONOURABLE MEMBERS OF ADVISORY BOARD

Tan Sri Datuk Eddy Chen YBhg Dato’ Ngeow Voon Yean Dear members, Mr Kumar Tharmalingam Mr Richard Chan ur theme for this issue, “The Mall Story” sounds exactly YBhg Dato’ Joyce Yap like what it is - an exciting chronicle of how the shopping Mr HC Chan industry has evolved in Malaysia - from being a shopping O EXECUTIVE COUNCIL MEMBERS locality for the neighbourhood then, to the ultra-modern, chic mega-malls of today. Appropriately, our CASC Conference 2019 President YBhg Tan Sri Dato’ Teo Chiang Kok in September showcases malls from around the Asian region Vice President I and trends of the future as malls today offer beyond purely Ms Phang Sau Lian shopping. Malls have evolved to become the ultimate gathering place for everyone looking for Vice President II merchandise, food and beverage, leisure and entertainment, and services from the mundane like Ms Kung Suan Ai laundry and banking to the leading edge categories like e-sports and extreme sports and the like. Honorary Secretary Mr MK Foong Today’s Malaysian lifestyle involves beyond shopping as a core activity as malls strive to provide Assistant Secretary everything in one location and under one roof, particularly those in mixed developments. Mr KK Lim Competition amongst malls is perpetually intense as all of them attempt to attract and sustain Treasurer their shopping clientele by way of cutting-edge marketing and promotion campaigns. At PPKM, we Mr Tan Joon Kai strongly encourage this trait with the inaugural CASC-PPKM Awards 2019 for Best Experiential Assistant Treasurer Mr William Tang Marketing where Malaysian malls compete for the best with malls from Indonesia, Hong Kong and China. This year, the Awards have attracted more than double the entries since we started in COMMITTEE MEMBERS 2016, focusing on only our Malaysian member malls. We sincerely thank all participants for your enthusiasm and look forward to experiential shopping malls at a higher echelon! PR & Publicity Mr Joseph Yeoh Social We have certainly been busy over the past few months with numerous seminars and lobbying Mr Patrick So the relevant agencies on issues impacting the industry. We have also visited Research our member malls in East Malaysia and the Northern Region as part of our annual outreach Ir YL Lum programme to keep in touch, and look forward to the coming trip to Southern region where new Sports shopping malls have been regularly popping up since last year. In addition, members also visited Mr Darren Hee malls and retailers in Seoul recently as part of our continuous overseas shopping experience and Special Project Dato Sri Vincent Tiew as the vibrant street shopping and food scene. Next on the calendar in September will be Bangkok, Training/Seminar Ms Jenny Chan thewere evergreen excited by shopping the amazing destination fit-outs in in Asia Korean with flagship several stores new malls for fashion to look and at - cosmetics,do contact asus well soon Technical for further details if you wish to come on board. Mr Vincent Chong Mr Goh Chong Wooi Ms Eunice Lim and experiential as we look forward to the year end festivities and shopping sprees. Northern Region Representative So with more than half of 2019 gone by in a flash, do continue to keep our malls exciting, energetic Mr Chow Heng Wah Southern Region Representative Ms Zahayu Shima Ayub Representative Warmest regards, Datin Christine Ling Representative Mr David Lau Internal Auditors Mr Amos Chew / Mr John Lau

TAN SRI DATO TEO CHIANG KOK Publisher President PPK MALAYSIA (Malaysia Shopping Malls Association) A608, 6th Floor, Block A (Lobby No. 2), No. 1, Jalan SS20/27, Damansara Intan, 47400 Petaling Jaya, Malaysia Tel: 603 – 7727 6202/6232 Fax: 603 – 7727 6203 Email: [email protected] URL: ppkm.org.my

Printer Printech Marketing No 17, Jalan Gangsa SD5/2D, Bandar Sri Damansara, 52200

2 PPKNewsNetwork July 2019

ARTICLE MORE THAN JUST SHOPPING

hopping malls have been described as a barometer generated RM28.1 billion expenditure of a nation’s economic health as you can see three last year, up 4.6% from RM26.9 billion to four million people walking through some of in 2017 with its share of tourist spending Sthe bigger ones daily. In Malaysia, close to 700 malls amounting to 33.4%. with a total net lettable area of 170 million sq have been projected by end-2019. Many of them form part MORE LEISURE AND of an integrated or mixed development unlike the early ENTERTAINMENT OUTLETS days when they were standalone buildings. Although Malaysians are great shoppers themselves, some mall operators have A good example is , the country’s rst started to reset their trade mix to expand shopping mall which made way last year for the their non-shopping components beyond construction of the Ampang MRT station and an 50% as malls are increasingly viewed as underground walkway that will be linked to the close a destination to go to relax, dine and be by Ampang LRT station. entertained not only for the weekends but also during the week days. With the proliferation of malls in the country, o en than not, questions such as “Are malls becoming a (MD) Dato’ Simon Foong envisioned this adventure As a result, food and beverage outlets dinosaur? Will they become history?” pop up as we park as “the future of family mall entertainment”. as well as speciality stores have been trending in malls read of brick and mortal retail giants like Macy’s from in recent years. Shoppers need space to socialise and the United States (US) closing its stores in China and Bringing the latest high-tech entertainment experiences engage over a meal because of our current lifestyle. Lot laying o thousands of sta last year. to Malaysia, he reiterated, “e Ri is truly one of its 10, for instance, is reputed for its Japanese Food Village. kind, providing out-of-this world experiences and e US department store also followed the footsteps growing alongside with the popularity of virtual and If the smaller neighbourhood malls with their limited of retailers like Ohio-based Marks & Spencer to shut AR in the market. resources are facing a tough time in order to survive, its Chinese online operations “due to poor sales in the Chan suggested that they emulate the top three malls’ increasingly thick complexity of online and oine “Our goal is to allow Malaysians of all walks of life market leadership position and try to remain relevant. consumer demands”. So, it does not necessarily mean to experience the very best in digital immersion and that e-commerce is the way to go. entertainment.” e adventure park is also something Since building relationship is very important in the mall that the entire family can enjoy with its e Ri Junior business, he believed that laying the groundworks for China Shopping Center Development Association of specically catered for children. Its Playland and Party trust and condence are crucial as the major tenancies Mall China president Victor Guo had attributed it to Bunker also provide budding explorers with a safe can be up to 15 years. Meanwhile, the small tenancies Macy’s “poor timing” and diculty in retaining its haven to expand their imagination to their hearts’ are usually around six years. customers through its reliance on the online platform. content. Apparently, the foreign brands could not compete with With the changing retail the “New Retail” billed by Alibaba Executive Chairman Since its so opening in landscape, having anchor tenants Jack Ma, which combines a comprehensive portfolio of December 2017, e Ri of 250,000 to 300,000 sq in online shopping with in-store experiences and delivery has received up to 80,000 mega or super regional malls options oered by its rival Chinese retailers. customers during its rst like before can turn out to be year of operation. Many of a negative cashow from the Amidst fears of malls worldwide “dying”, PPK Malaysia them come especially for nancial perspective and might president Tan Sri Dato’ Teo Chiang Kok maintained that team building or outings and not be sustainable in the long nothing of this nature has happened here except for the birthday parties. term. closure of SS2 Mall in Petaling Jaya in March 2015. e key local retail operators as well as major mall owners Foong, who is also the CEO As such, mall owners and and developers have been transforming themselves and Group MD of Aquawalk developers need to restrategise over time to survive the many challenges that beset Sdn Bhd, which operates and perhaps consider having the industry by embracing new and innovative ways of the popular Aquaria KLCC, more mini anchors of 10,000 to doing business. reportedly has a 30% stake 20,000 sq that can give double- in the Jakarta Aquarium in digit rent. If you have 12 of them, Factors such as the rapid pace of urbanisation, growing Neo Soho Mall in Central they might add up to 250,000 sq auence, increasing demand for social or public spaces Park, Indonesia, which has and be even more active than and growth of the tourism industry have also been been receiving encouraging the department stores which are inuencing the changes in the retail landscape. Some of visitorship. He plans to open consolidating, said Chan. the malls have rebranded themselves to meet the latest his second aquarium of 60,000 technological advances that are shaping our society. to 70,000 sq in a mall in e Asian renaissance in malls Phuket. is also more evident these days us, you can see the likes of e-simulator sports such with Korean brands becoming quite prominent while as rock climbing and high-tech gaming facilities and Attesting to the resilience of Malaysian mall operators, some Chinese brands are beginning to come in a big indoor theme parks taking up retail space in malls, PPK Malaysia advisor HC Chan remarked, “If you way. Health and wellness services are being prioritised added Teo, whose seven-storey 1Utama Shopping were to walk through the top ve shopping malls in the as well due to our lifestyle changes. Centre has the largest roo op garden in South East Asia Valley on a busy weekend, you can easily see a known as e Secret Garden. footfall of 100,000. He believes it is possible to see the In Malaysia, outlet malls are also gaining popularity. numbers double to 200,000 within a decade. Mitsui Fuduson of Japan, which joint-ventured with THRILLING ADVENTURE BEYOND REALITY Malaysia Airports Holdings Bhd in the Mitsui Outlet Covering 40,000 sq in , e According to the newly released Malaysia Tourists Mall in Sepang, is in talks to establish Ri , which showcases 25 virtual worlds along with Prole 2018 By Selected Markets, shopping continues another outlet mall in . It is also into another augmented reality (AR) and some physical activity to be the top contributor to the country’s tourist joint-venture with another local party to develop a 1.4 attractions is one such example. Adventuria Sdn Bhd expenditure of RM84.1 million. Shopping, which has million sq Mitsui Shopping Park Lalaport retail mall Group Executive Chairman and Managing Director overtaken the accommodation component since 2015, at Bukit Bintang City Centre.

July 2019 PPKNewsNetwork 3 WHAT’S NEW Spring time freshness A Regional Mall For at Kuala Terengganu City Centre

tHe Spring Bintulu, a regional format mall

ince tHe Spring Bintulu Shopping Mall opened its door for business on S18 January with an occupancy of 78%, it has attracted over 800,000 Artist’s impression of KTCC MALL lated to soft open in October 2019, KTCC MALL forms part of a mixed visitors to-date. The two-storey mall with gross floor area of 648,014 seafront project under the East Coast Economic Region development Builtsq ft is at looking a cost atof achievingRM300 million three millionby Parkcity footfall The in Spring its first (Bintulu) year of operation. Sdn Bhd S (PTSB), a joint-venture company between Sarawak Land (Kemena) Park Sdn developed by the award-winning Mall of Malaysia Group, which specialises in buildingplans. community Like the other lifestyle five malls, shopping KTCC mallsMALL inhas Peninsular also been designed Malaysia with a one-stop concept in mind. TheBhd malland Benlong is operated Sdn by Bhd, The it Springrepresents Management PTSB’s first Services retail offering(Bintulu) in Sdn Bintulu. Bhd, which aims to bring its award-winning shopping brand to Sarawak’s fourth As its name suggests, its primary catchment market covers Kuala Terengganu largest town with an estimated population of 220,000 people. City Centre (KTCC) and Kuala Nerus with a population base totalling 569,461 as at 2018. Mall of Malaysia Group and KTCC MALL Sdn Bhd executive mall offering prime retail space with a seafront view in the heart of Bintulu.” with a net lettable area of 570,000 sq ft. ThisIts chief vantage operating point officeroffers aAndy panoramic Song remarks, view of “Itthe is South the only China regional Sea from format the director William Tang describes it as a “first full-fledged mall” for the state, mall’s alfresco area. “It currently enjoys close to 80% occupancy. We aim to achieve 90% occupancy later this year.”

Strategically sited in Muara Selatan on the KT Waterfront and near to the

gross built-up area of 1,939,728 sq ft. It represents phase one of the RM1 billionnewly openedintegrated first commercial drawbridge project, in South whose East futureAsia, KTCC phases MALL include has aa four-total star business hotel and two blocks of business suites that sit on top of its seven-storey retail podium.

Tang adds, “The mall is split into four wings: north, south, east and west, with its 230 retail lots laid out in a race course circulation design, thus ensuring visibility for all the tenants’ shop lots, which share a common walkway. One of its unique selling points (USPs) is our 250-metre waterfront promenade

Sea view.” walk with an infinity view overlooking the beautiful and serene South China Springtime splendour celebration at tHE Spring Bintulu Another unique selling point of the mall is its seafront esplanade where parking, will offer a total of 1,760 car park bays with 15 allocated for the major events can be held here. With a net lettable area of 387,215 sq ft, its KTCC MALL’s lower ground, fourth and fifth floors, dedicated mainly for anchor tenants are Department Store, MBO Cinemas, H&M and Ta Kiong Supermarket. handicapped. Its ground floor will house anchor tenant Pacific Supermarket, distinguishednational and international local brand retail retailers brand and outlets various and cafés.restaurants, Pacific Departmentalcasual dining International brands such as , , The Faceshop and SaSa andStore quick-service will be the anchor food and tenant beverage on its (F&B) first floor,operators. which will also have a few are present here while new labels including HLA Malaysia. Uniqlo and MBO Cinemas are targeted to open by the fourth quarter of 2019. Mini anchors such as KTCC Digital City and the 10-screen Paragon Cinemas

Other facilities include a food court which can seat 686 people, 1,077 parking and telecommunication brands such as Acer, Apple, Dell, HP, Maxis, Oppo, bays for cars, 280 for motorcycles, baby-changing rooms and a customer Samsung,will take up Toshiba, its second Vivo, floor. Xiaomi There besides will also Huawei’s be a wide concept selection store. of electronic service counter.

The mall will also be leveraging on technology and multi-channel strategies to enhance its retail experience and engaging its shoppers on social media groupsThe mall’s and thirda food floor court will with include a kampung an indoor selera familytheme, entertainment comprising 16 centrestalls. such as Facebook livestream where they can view the performances at the Aoperated thematic by local Pacific craft Funland, and culture two section children’s will playgrounds also be created for differenthere besides age mall. Plans are underway to go cashless using mobile lifestyle wallets such a 6,000 sq ft event hall where 1,000 sq ft will be used as a car showroom as Boost App. for new model launches. Drive-up ramps are available for the vehicles’ easy access.

4 PPKNewsNetwork July 2019 “Brands such as Baskin Robbins, Black Canyon Coffee, Starbucks, Texas Chicken, Johnny

entry here. Major retailers will include 7-Eleven, Al-Ikhsan Sports, Focus Point, Swatch, HabibSteamboat, Jewels, Seoul The Garden Body Shop,and Mr Trio, Dakgalbi Gene fromMartino, Korea Kasut will beYou, among Yubiso, the Watson, first to make Guardian, their Hummer & Pierre Cardin (leather goods), SenQ and SMO Bookstores.

“KTCC MALL is poised to be a new landmark in Terengganu offering new experiences for the local residents to indulge in dining and shopping. It will play an important role in giving back to the local communities we serve in,” Tang enthuses.

Perspective of the Centre Court on the ground floor

INDUSTRY NEWS

LICENSES FOR SIGNAGES WITHIN BUILDINGS STRATA MANAGEMENT ACT (SMA) 2013 (ACT 757) Some local councils have been visiting shopping malls since last year As members may be aware, especially those with strata buildings, with the intent of charging licenses for signages within shopping there have been proposed amendments to the SMA 2013 under the malls and retail outlets. Together with like-minded stakeholders, auspices of the Ministry of Housing and Local Government. PPKM’s PPKM has appealed for a moratorium pending our request to meet representatives have been attending a few workshops recently, so if with the Ministry of Housing and Local Government for a holistic and you have any feedback, please do contact us at equitable framework on this matter. [email protected]

PAST ACTIVITIES

STRATA PROPERTY MANAGEMENT SEMINAR SERIES 11 : 11 JULY 2019

Held at Avante Hotel, Petaling Jaya and themed Good Governance and Good Practices in a Developed Economy, the seminar attracted more than 250 participants FIABCI Malaysia and PPK Malaysia (Malaysia Shopping Malls Association) have been co-organising several similar seminars since the inaugural event in 2006 and this year’s was the 11th in this popular series, previously known as the ‘Property Management Time Bomb’ seminars. The seminar touched on the daily problems and solutions for the management of strata buildings including current hot topics, impracticalities, inequity and imbalance in the regulations of Key figures from FIABCI Malaysia, PPKM and speakers included L to R: Vincent Chong, Phang Sau Lian, Dato Joyce Yap, Lee Kim Noor, Shahril b Omar, Chan Keat Lim, Michael Geh (FIABCI Malaysia President), Tan Sri Teo Chiang Kok (PPKM President), Ir Yeow Thit Sang, properties. Dr Yu Kee Su, Fakru Radzi Ab. Ghani, Evelyn Lo and Luqmanul Hakim Salahuddin residential, office and commercial

July 2019 PPKNewsNetwork 5 PAST ACTIVITIES STUDY TRIP TO KOREA 16 – 22 June 2019

PKM organised the Located at a previously industrial area, many shops at D’Cube City PKorea recently with 39 Mall open out onto the adjacent participantsfirst study who tripwere to excited Seoul, parks and gardens bringing the to experience their shopping outdoors in, especially for the malls as well as the street retail F&B outlets. scene. The group managed to pack in a half-day city tour as The study group also visited well as visits to nine malls plus Common Ground, an unusual two retailers. Opinions included artsy ‘container mall’, made up one that mentioned - “Malaysia of more than 200 containers has better malls, but (we) love stacked up to 3 stories high with a simple but creatively designed much better than Malaysia”. space occupied by cool and their offerings and their fit-out is quirky shops. Although we soon realised that Korean malls did not Overall, it was an eye-opening usually entertain study groups, visit especially being exposed Korea Retail Association to the multitude and magnitude (KRA) presented a great talk of Korean cosmetic and toiletry on the retail market which retailers and their astonishing certainly helped participants to One for the album, entrance to Starfield Coex Mall at Gangnam understand Korea’s shopping scenario. flagship stores…

The malls visited included the chic Lotte World Mall, located at the integrated complex comprising Lotte World Tower, world, Lotte Aquarium, Lotte theCinema, fifth Lotte highest Concert tower Hall in and the the high end Avenuel Mall.

Participants also went to underground mall, adjacent to Starfielda convention CoexMall, centre Asia’s and largestwhich Korea Retail Association provided an informative retail overview 3CE’s Pink Hotel by Nanda, with one of the housed a beautiful state-of-the most unusual retail fit-outs art gigantic library, open for in-house reading only, with 13 metre high displays.

Times Square Mall had a glass roof incorporating natural lighting and many environmentally- friendly spaces, even including a space for wedding and banquet halls. Common Ground, the world’s largest mall fabricated entirely from containers, located in one of Seoul’s suburbs At ifc mall, the 17-meter high glass pavilions provided lots of natural light to the high-end shops and upscale food court.

Thehotel mall which is flanked contributes by prestigious to the officedaily footfall. towers, residences and a

Another mega-mall is I-Park Mall with its 3,600 shops. The 11 storey mall is divided into 3 main areas comprising a department store, digital shopping enclave and an Event Park. Impressive décor at Gentle Monster’s flagship store Books, books, books galore

6 PPKNewsNetwork July 2019 COMING SOON! STUDY TRIP TO BANGKOK 23-26 SEPTEMBER 2019 Bangkok, here we come again !

Participants for our coming trip will soon visit this evergreen shopping destination in Asia with its vibrant malls catering to all types of lifestyles and budget, especially looking forward to the two recently opened malls, iconSiam and Market. Gathering the shopping mall experience from around the

perceptions for the enhancement of malls in Participants being briefed by Hojo Byun from I-Park Mall’s The impressive look from the top floor of swanky Lotte regionMalaysia. will definitely add to insights and Marketing Department World Mall Check out our website for more details and/ or email us at [email protected].

TEHT TARIK TALKS

GO DIGITAL FOR BUILDING OPERATIONS, 24 APRIL 2019

A little green oasis at Times Square Mall

Posing for the camera at the Urban Nature park of I-Park Mall

Apps are the way to go nowadays and ServeDeck presented a talk on a cloud-based mobile application for maintenance and operations of malls and other commercial buildings. This app supports the daily activities of malls’ operation personnel by handling defects, maintenance, inspections and assets in a much more effective way. BEYOND FOOTFALL TRAFFIC COUNT, 25 JUNE 2019

Michael Choi (extreme left) explained about the concepts at ifc Mall

Tide Analytics shared an in-depth analysis with

count is essential for mall owners and how these insightsmembers help on shopping why measuring malls make more strategic than just decisions traffic in marketing, operations and resource planning. XERO COST, ZERO RISK ENERGY EFFICIENCY SOLUTIONS, 24 JULY 2019

Thank you, ifc Mall for a most comprehensive mall brief and Myeongdong’s vibrant shopping street scene walk-through

Participants learnt about the possibilities provided by Cenergi to reduce energy cost and provide

expenses and zero operating risk. These solutions wereenvironmental also able to benefitsreduce carbon without footprint, upfront electricity capital The Sunflower Park at D’Cube City Mall usage and build a clean & less polluted environment.

July 2019 PPKNewsNetwork 7 PAST ACTIVITIES

CERTIFICATION COURSE IN SHOPPING MALL MANAGEMENT, 8-17 APRIL 2019, SUNWAY RESORT & SPA, PETALING JAYA as follows: The first session for 2019 was held successfully with 158 participants for all three modules

• Operations and Maintenance • Administration •Speakers Marketingpresented andtheir Leasing best experiences with precious tips on shopping mall management Part 3 candidates in various modules getting ready for their speakers and topics were “directly relevant and helped me understand better” , “relevant and written exam toinformative” an enthusiastic and “overall audience (a) who very definitely impressive had course”. a fruitful time. As some participants put it, the

COMING SOON: The second session will continue from 5-10 August at Pavilion Hotel Kuala Lumpur. Don’t worry if you are busy and miss this session, we will run similar repeat courses in April and August 2020.

‘Yes!’ for the Administration module

Marketing & Leasing is an excellent programme with experienced speakers and Full concentration on the operations Site visit to widens our networking practical case study

EAST MALAYSIA OUTREACH MEETINGS 10-11 MAY 2019 Vice President 1, Phang Sau Lian led the committee to meet members in East Malaysia together with MK Foong, Vincent Chong, Eunice Lim, Darren Hee and Dato Sri Vincent Tiew. Regional representatives Christine Ling & David Lau were also present for Sarawak and Sabah respectively at both the Kuching and Kota Kinabalu meetings and presented invaluable updates of the shopping mall scenario to members.

Happy faces all round with Kuching members at The Waterfront Hotel Thumbs up at The Pacific Sutera

Reconnection of friends during the Kota Kinabalu meeting Kuching members networking over tea break

8 PPKNewsNetwork July 2019 SECURITY & SAFETY TRAINING OPERATIONS & MAINTENANCE WORKSHOP 19 JULY 2019 (ADVANCED MODULE) Held at Cititel Penang, 19 participants attended this inaugural workshop for malls in the 26 - 27 JUNE 2019 Northern Region with our speakers, Vincent Chong and Ir YL Lum sharing their invaluable experiences.

NORTHERN REGION MALLS OUTREACH MEETING 20 JULY 2019 Participants learnt about Mitigating Terrorism in Shopping Malls from Cdr. (R) Khoo Kah Hooi Team PPK had a great and fruitful outing to Penang, meeting with several malls from Penang and Alor Star. Headed by Vice President 2, Kung Suan Ai, the other members comprised Ir YL Lum, Vincent Chong, Darren Hee and David Lau, representative from Sabah. Regional updates were shared with participants who discovered fruitful networking amongst fellow shopping mall practitioners. ServeDeck, from a recent TTT presentation, also shared details of their Peter Chan from sharing updates on malls in mobile app for building operations. Penang and

Lew Chieh Horin, First Aid Trainer from St John’s Ambulance, Malaysia gives important tips on First Aid for Medical Emergencies

malls, including from outstation attended an Foradvanced the firstmodule time, in Security 24 participants & Safety. fromThis was developed following PPKM’s mission that all senior security personnel should PPKM links malls together within the Northern region undertake training for more in-depth and FUTSAL TOURNAMENT comprehensive practices, with experienced practitioners presenting relevant topics in 21 JULY 2019 19 teams from 14 malls started off 2019’s sports calendar with ever popular futsal this very specialised field. being held at The Padang, . Champions Encorp Strand Mall maintained their winners’ podium, followed by 1st runner up: Pavilion ‘A’ and 2nd runner up: Mid Valley Megamall ‘A’. Congratulations to all our enthusiastic players!

Watch out for dates to be announced for Badminton and Bowling whilst PPKM’s Amazing Mall Challenge is scheduled for We have all advanced one step further in security and safety November 2019. FACEBOOK/INSTAGRAM MARKETING FAST-TRACK 16-17 JULY 2019 A full class of 40 participants, including some from the Northern and Southern region malls, started off our 2019 Education series, attending the seminar to learn how to better media platforms. All participants brought managetheir own their laptops shopping to havemalls’ valuable fb and ig hands- social on practical experience and most agreed that the training was up to expectations. The landscape of social media is ever changing and practitioners will need to constantly keep abreast with the rapid technological and social developments.

July 2019 PPKNewsNetwork 9 ARTICLE

This article is re-printed with permission from Focus Malaysia.

10 PPKNewsNetwork July 2019 COMING SOON!

It’s getting closer to 2019’s pinnacle event for shopping malls and we are

around the Asian region. To date, the listpleased includes to confirm industry our speakerspractitioners from from Indonesia, Hong Kong, Taiwan, China, Thailand and Korea .

The theme based on ‘The Now and The Future’ – The Mall Story will “THE NOW AND THE FUTURE” primarily focus on stories and case studies from malls and retailers, - THE MALL STORY including from our very own country. The programme includes two days of conference, welcome dinner plus a COUNCIL OF ASIAN tour to key Malaysian shopping malls SHOPPING CENTERS on Day 3. SAVE CONFERENCE Do save the date. Registrations are on- 10 - 12 going at https://www.casc2019.com/. THE SEPTEMBER 2019 Check out our website JW Marriott Hotel www.ppkm.org.my and/or email KUALA LUMPUR, [email protected] for further DATE MALAYSIA details.

This year’s keynote: J. CASC-PPKM Skyler Fernandes, will present on: “Beyond Omni-Channel: The AWARDS Future of Retail Real 2019 Estate” CASC-PPKM AWARDS 2019 Skyler is ranked as a Powerlist 100 VC and is ‘BEST EXPERIENTIAL MARKETING’ the co-founder & general We are pleased to announce that we have received partner of VU Venture the best ever number of entries since we started the Partners, the most Awards in 2016. There is a total of 61 entries for all scalable venture capital *three categories, including those from overseas - fund in the world, focused China, Hong Kong and Indonesia. RECON ASIA-PACIFIC 2019 on Consumer, Enterprise, Fintech/Blockchain, SPACE, PLACE AND FUTURE OF Healthcare, Frontier Tech and Real Estate Tech. THE RETAIL EXPERIENCE RECon Asia-Pacific will also feature guided comprisingWe are definitely well-experienced much encouraged industry and the scoringplayers RAFFLES CITY CONVENTION CENTRE, tours to ’s leading retail destinations closelyof entries linked are undertaken with the shopping by our panelmall industry. of five judges, SINGAPORE on Monday, 21 October, and the presentation of ICSC Asia-Pacific Shopping Center Awards on Get ready for three days of networking, deal making, Tuesday, 22 October. *TheDo watch awards out forwill the be announcement based on the sameof finalists categories soon. Awards Ceremony and much more, in Singapore! All registered delegates are invited to join the professional development, ICSC’s Asia-Pacific as follows: networking Welcome Cocktail on October 21, For over 25 years, RECon Asia-Pacific has been held in the Chijmes Hall (walking distance from the region’s leading forum to discuss and shape the Category A future of our fast-paced industry. Join us to discover Malls with nett lettable area (NLA) of industry innovations and learn from thought Membersthe Raffles City).of PPK (Non-ICSC members) are 500,000 sq ft and below leaders discussing relevant retail real estate issues entitled to a 10% discount from applicable and trends, covering topics from investment and conference fees. Please use the promo code retail to emergent markets and developments. ASIA10 upon online checkout. Category B Malls with nett lettable area (NLA) of This prestigious event has helped thousands of For more details on the latest Event Brochure 500,001 sq ft to 999,999 sq ft industry professionals — from the most senior-level and registration, please visit to those just starting their professional journeys — www.icsc.org/2019apc to sharpen their vision, make the connections that Category C boost their careers, and learn from industry leaders Malls with nett lettable area (NLA) of from around the world. 1,000,000 sq ft and above

July 2019 PPKNewsNetwork 11 MEMBERSHIP 2019

CORPORATE MEMBERS INDIVIDUAL MEMBERS HONORARY MEMBERS Dato’ Ngeow Voon Yean 1 Utama Shopping Centre Bahru City Square Abdul Aziz b Aman Lee Yew Meng, Daric, CMMLM Dato’ Joyce Yap, CMM 1MK Mall City Square Office Tower Abd Rahim Hilmi b Zakariya Lee Yih Eng HC Chan, CMM 1Shamelin Shopping Mall Abdul Razak Tuah b Othman, CMOM Leng Lay Peng, CMMLM KB Mall Agnes Tan Mee Yoke Lew Wen Feng, CMMLM Aida Azimah Mohamad Abas, CMMLM Liew Su Hiung, Michael, CMOM ASSOCIATE MEMBERS 3 Damansara KL East Mall Ain Sahira bt Soetarman, CMOM Lim Hooi Fung, CMOM Alam Sentral Plaza KL Gateway Mall Ainain Birriyah Binti Zek Khairuddin, CMAM Lim Fei Yoon Ng Hean Yin Alor Star Mall Aminudin b Mohd Noah, CMOM Lim Jenn Foong AFFILIATE MEMBERS – INDIVIDUAL Aman Central Kluang Mall Amos Chew Yee Onn, CMMLM Lim Kee Han Amcorp Mall Kompleks Bukit Jambul Andrew Ashvin, CMM Lim Kok Kheng Faizal Rahim b Moidunny Amerin Mall Kompleks Metro Point Andrew Jong Nyuk Nang Lim Koon Hooi, Cynthia, CMMLM Gan Siew Chain Atria Shopping Gallery Kompleks Mutiara Angel Wong Ern Qi, CMMLM Lim Lay Hoon, CMOM Kevin Chiu Zhenwei, CMM Ang Khoon Looi, Carol Lim Rong Jiang, CMMLM avenue K Kompleks Star Parade Ang Kung San Lim Shoo Wenn Lee Chee Leong Shopping Centre Kompleks Tun Abdul Razak (KOMTAR) Anthony Dylan anak Frankie Jurem Lim Su Yi, CMMLM Lee Pei Ling Kota Raya Complex Aw Ik Qian, CMMLM Lisbet Ling Kiang Hfoong, CMMLM Lim Chee How BBCC KSL Esplanade Mall Ashari b Abu Hasan Loh Kwan Jou, CMOM Lok Chin Lum Berjaya Megamall KTCC Mall Aziah bt Ahmad, CMMLM, CMOM Loh Mun Wei, Ken CMMLM M.Letchumanan Kuala Lumpur Kuantan Parade Azura Eliana bt Roslee, CMMLM Loh Wan Wein Ng Choo Yiew, Thomas Berjaya Waterfront Complex KWC Fashion Mall Beh Soo Ming Loo Ai Leen, CMMLM Ng Chung Yau Beh Chin Sien, CMMLM Loo Hoey Theen Capital City Mall Kulim Central Belintina bt Binsus, CMMLM Loong Jee Yung Phan May Ling Central i-City Shopping Centre Langkawi Fair Shopping Mall Candice Foong May Yee Lum Youk Lee Tay Seow Liang, Victor, CMOM Central Market Carmen Lee Suet Hoong, CMOM Ma’amur Gadafy b Abdul Rashid Tee Kok Guan Central Square M3 Mall Carriek Chong Ka Loong, CMOM Mabel Tan Mui Pow, CMMLM Timothy Liew Heng Kwun , Melaka Chan Chin Meim Mah Liyun, CMMLM Timothy Sangawa Centro Maju Junction Mall Chan Hong Kong, Peter Maheran bt Hamdani Wong Paik Tho Cheras LeisureMall Medan MARA Chan Jen Nee, Jenny, CMM Marilyn Chuah Siu Ching, CMMLM Woo May Foong Chan Lai Moi Michael Poh Oon Howe Citta Mall Megamal Pinang Shopping Complex Yasmin Mokhtar Chan Pui Li Michelle Chin Mee Ching City Mall Melawati Mall Chan Wai Lip, CMOM Mohamad Khalid Bin Idross Yew Poh Ling Cityone Megamall Mesamall Chan Wai Yee Mohamad Nazri b Mohd Mokhtar, CMOM YY Lau Damen Mall Mid Point Shopping Complex Chan Wei Ling, CMMLM Mohamad Amirudin b Abu, CMAM Dataran Pahlawan Melaka Megamall Mid Valley Megamall Chan You Li Mohammed Hamdan b Mat Jidin AFFILIATE MEMBERS – CORPORATE Datum Jelatik Mall Mid Valley Southkey Chang Loo Wei, CMMLM Mohd Helmi Bin Mohd Affendi 3D Printractor Sdn Bhd Dayabumi Mitsui Outlet Park KLIA Chang Yar Leng, CMMLM Mohd Nizam b Abdul Rahman Code Entertainment Sdn Bhd DC Mall Mydin Mall Chee Ken Fah, Daniel, CMM Mohd Rafiz Azwan bin Hashim Chee Kok Leong, Danny, CMMLM Mohd Shahril b Mohd Shariff Fair Star Shopping Sdn Bhd Outlet Mall MyTown Shopping Centre Chen Lee Chun Mohd Taufiq Hidayah b Ahmad Zawawi, CMOM Festival City Sdn Bhd Digital Mall New World Park Cheng Yew Ong Mok Choo Yum Golden Mayflower Sdn Bhd Dpulze Shopping Centre Nexus Cheong Su Yen,Krystina, CMMLM Muhammad Akid b Ahmad ,CMMLM IFCA MSC Bhd e @ Curve Nu Sentral Cherci Chan Huey Chyn, CMMLM Muhamad Fahmi b Md Yatim Kingsmen Sdn Bhd East Coast Mall Pandan Kapital Chew Fei Sean, CMMLM Ng Bee Fong, Samantha, CMOM, CMMLM Musixmusix Sdn Bhd Eastern Mall Paradigm Mall Chew Siew King, Candy Ng Kuan Yee, Selina Nearbuy South East Asia Sdn Bhd Ekocheras Mall Paradigm Mall Johor Bahru Chew Yien Yien, Doreena, CMMLM Nik Azlan Nik Aman Chia Wen Jun, CMMLM Noor Salehah bt Wahid, CMMLM OCK Telco Infra Sdn Bhd Elements Mall Paragon Point Shopping Centre Chin Li May Nor Hayati bt Nawawi Suri, CMMLM, CMAM Potentiate Sdn Bhd Emart Batu Kawa Pasaraya Komuniti @ Mart Kempas Chin Wah Sheng, CMOM Norlian bt Md Tahir, CMAM Prominent Excel Sdn Bhd Empire Shopping Gallery Chin Zhi Ging, CMMLM Norbaiyah bt Mohd Yusof SL Group Design Sdn Bhd Encorp Strand Mall Paya Bunga Square (PB Square) Chiu Jing Chun, Selwyn, CMOM Nurshaheera Binti Othman Stratos Consulting Group Sdn Bhd Endah Parade Pearl Point Shopping Mall Choo Kok Keong Nurul Azuin Binti Adnan, CMMLM The Hot Shoe Show & Company Sdn Bhd Pelangi Leisure Mall Choo Wan Da, Desmond Ong Eng Hin, CMM The Lot Associates Sdn Bhd First World Plaza Chong Min Fui, Vincent, CMM Ong Hui Ling Visata Creative Sdn Bhd Freeport A’Famosa Outlet Perling Mall Chow Heng Wah, CMM Ooi Boon Shya, CMMLM, CMOM Christine Ling Mei Hui Padma Prian @ Padman s/o Maniam Galleria@Kotaraya Pernama Kompleks Mutiara Armada Christopher Stanley Patrick So Kee Whuay NETWORKING PARTNERS Gamuda Walk Pertama Complex Chu Chia Siong, CMOM Pearly Hue Pei Ni gateway@klia2 Plaza Angsana Chua Qin Wei, CMMLM Pearly Lim Meng Li, CMMLM Asosiasi Pengelola Pusat Belanja Genting Highlands Premium Outlets Chua E Fun, CMMLM Phang Sau Lian Indonesia (APPBI) Giant Hypermarket Jalan Kebun Plaza Merdeka Chua Eng Neo Phoon Kin Kheong, CMM Association of Consulting Engineers Giant Hypermarket Bandar Kinrara Plaza Metro Chua Jenny Rajashegaran a/l Ramakrishnan (ACEM) Giant Hypermarket Banting Plaza Pelangi Chuah Chong Koh, CMMLM Rashidan b Ismail, CMOM BBKLCC Tourism Association, Kuala Chuah Ying Huey, CMMLM Richard Chan Chee Keong, CMM Giant Hypermarket Batu Caves Plaza Salak Park ‘SPARK’ Lumpur Chuang Chew Loon, Alvin, CMOM,CMAM Ronald Ling Ing Han, CMMLM British Council of Shopping Centres Giant Hypermarket Plaza Shah Alam Dalsah b Darwis Samantha Ooi Suii Liin Giant Hypermarket Cheras Plaza Tasek Darren Chear San Wei Hwa, Wivien (BCSC) Giant Hypermarket Kelombong Dato Sri Dr. Vincent Tiew Soon Thung Saw Chin Chuan, CMOM Building Management Association of Giant Hypermarket Kemuning Utama Publika Shopping Gallery David Lau Hing Luong, CMM Saw Lee Chuan Malaysia (BMAM) Giant Hypermarket Klang Puteri Harbour Retail Dayal a/l MK Prabhakaran See Lung Yih Council of Asian Shopping Centers (CASC) Giant Hypermarket Klang Sentral R&F Mall Johor Bahru Dr. Alvin Lim Boon Yew Set Hon Foong Dewan Bandaraya Kuala Lumpur (DBKL) Eddie Ng Hing Loi Shahrol Azman b Abd Kahar, CMOM Giant Hypermarket Kota Damansara Riverwalk Village Eastern Regional Organisation for Edison Yeoh Weei Yih, CMMLM Shaifulddin A. Majid, CMM Planning & Human Settlements (EAROPH), Giant Hypermarket Kota Padawan Ee Huey Fang, Jyne, CMMLM Sharifah Fairuz Binti Syed Hashim Giant Hypermarket Kuala Terengganu Mall Elaine Ong Sharinah Binti Muhamad Sarep Malaysia Giant Hypermarket Kuantan RCMC Sdn Bhd Elizabeth Chan Choo Im Sharon Lee Suit Fong, CMMLM FIABCI Malaysia Chapter Giant Hypermarket Muar SACC Mall Emyriza bt Mohamed Siegfried Shaun Dela Pena, CMMLM Fire Prevention Council Malaysia (FIPCOM) Giant Hypermarket Petra Jaya Sarawak Plaza Eric Tee Lai Keong Sin Tiew Cheo, CMM Hong Kong Trade Development Council Giant Hypermarket Plentong SB Mall Eugene Khoo Sit Chee Koon, CMMLM, CMAM Institute of Shopping Center Management Giant Hypermarket Putra Heights Segamat Central Shopping Centre Esmei Eng Shih Mei, CMMLM Siti Absah Binti Kamarudin, CMAM Ltd (ISCM), Hong Kong Eva Hew, CMMLM Siti Habsah Binti Rahmat Rambali International Council of Shopping Centers Giant Hypermarket Senawang Sejati Walk Evelyn Lo, CMM Siti Zubaidah Binti Zakaria (ICSC) Giant Hypermarket Seri Kembangan Semua House Eyu Chia Chee Steve Lim Boon Hoe Giant Hypermarket Shah Alam Seremban Prima Fazrul Isham b Mohd, CMMLM Soon Sheer Jin,CMOM Jabatan Bomba dan Penyelamat Malaysia Giant Hypermarket Fern Tan Feng Ching Subramaniam Apparow, CMOM Japan Council of Shopping Centers (JCSC) Giant Hypermarket Tabuan Jaya Setia City Mall Foong Meng Khum, CMM Suhadi B Mohd Sukor, CMOM Korea Building Owners & Managers Giant Hypermarket Taiping Shaw Parade KL Gan Lip Lin Tan Boon Chun, CMMLM Association (KBOMA) Giant Hypermarket Tampoi Goh Boon Ooi Tan Cheng Guan Malaysia Crime Prevention Foundation Goh Chong Wooi Tan Chia Whei, Esther, CMMLM Giant Hypermarket Tawau Skudai Parade (MCPF) Goh Kar Yan Tan Chuan Kang Malaysia Retail Chain Association (MRCA) Giant Hypermarket Ulu Klang South City Plaza Hasliza bt Abu Talib, CMOM Tan Gar Peng, Kevin Giant Mall Kelana Jaya Star Avenue Lifestyle Mall Hau Chee Seng Tan Hui Swan, Farrer, CMM Malaysia Retailers Association (MRA) Giant Superstore Tunjung Hamish Chartres Tan Joon Kai Malaysia Green Building Confederation Giant Setapak Retail Marina Hee Yaw Hoong, Darren, CMMLM Tan King Hong (MGBC) Giant Superstore Bandar Puteri Heng Chin Ing, CMMLM Tan King Way Malaysian Association of Convention Giant Superstore Gong Badak Herbie Tan Kim Whatt Tan Ping Yi and Exhibition Organisers and Suppliers Hing Yi Xin Tan Sri Dato Teo Chiang Kok Giant Superstore Jerteh Sunshine Tower (MACEOS) Hirdawati Mohd Nasir, CMAM Tan Sri Datuk Eddy Chen Lok Loi Malaysian Association of Hotel Owners Giant Superstore Kampar Ho Wai Hoong, CMMLM Tan Sook Yuen, Charmaine, CMMLM Giant Superstore Kangar Sunway Citrine Hub Hoe Chee Seng Tan Ting Sin, CMOM (MAHO) Giant Superstore Keningau Sunway Giza Mall How Siew Choo Tan Yuen Yuen , Sylvia Malaysian Association of Hotels (MAH) Giant Superstore Kuala Pilah Hok Wai Khuin, CMMLM Tang Chee Weng Malaysian Association of Travel & Tour Giant Superstore Lukut Sunway Pyramid Ishraqi Shah b Abu Bakar, CMMLM, CMOM Tang You Qing, Eugenie Agents (MATTA) Giant Superstore Nilai Sunway Velocity Jason Chin Teck Seng Tee Siew Lee Malaysian Franchise Association (MFA) Giant Superstore Prima Saujana (Kajang) Suria KLCC Javed Irshad Sani Thee Wei Loong, Dexter, CMMLM Malaysian Tourism Federation (MTF) Jeffrey Sia Teh Siew Yan, CMAM Mall China Giant Superstore Sandakan Shopping Mall Jeffrey Soon Jun Yann, CMAM, CMMLM Teoh Ee Ling, CMMLM Middle East Council of Shopping Centers Giant Superstore Sunway City Ipoh Sutera Mall Joseph Teo Fang Yih, CMMLM, CMOM Teoh Eng Chiat, Andrew Glo Damansara Taiping Mall Josephine Lim Kwee Yuen, CMAM Teoh Pauline (MECSC) GM Klang Wholesale City Terminal Larkin Sentra Julia Chan Teoh Song Loon, CMMLM Nordic Council of Shopping Centers Mall Terminal One Shopping Centre Juwendy bt Darus Tian Keng Swee, CMOM (NCSC) Great Eastern Mall The Curve Junairiah bt Afandi, CMAM Toh Kai Wei, Arthur, CMMLM Pertubuhan Akitek Malaysia (PAM) Green Heights Mall The Linc Jur Rahmi bt Jabir, CMMLM Tun Mohd Afindi b Yusof Property Council of Australia (PCA) Katherine Tan Wan Ainon Binti Abd Aziz, CMAM The Gardens Mall Quality Restroom Association of Malaysia Kenny Chin Chong Huat, CMM Winnie Sam Min Wah, CMMLM (QRAM) Gurney Plaza The Main Place Kho Chung Hong, Charlie, CMM Wong Chan Fai, Eric Harbour Mall Sandakan The Mines Kho Lay Har Wong Kong San Real Estate & Housing Developers Hartamas Shopping Centre The Spring Khor Siak Seng, Vincent Wong Sook Voon, CMMLM Association, Singapore (REDAS) Imago, KK Times Square tHe Spring Bintulu Koay Poay Shin, CMMLM Wong Woei Ming, Michael, CMAM, CMOM Real Estate and Housing Developers Intermark Mall The Starling Kok Huei Yuen, CMMLM Wong Yoke Ping Association (REHDA) IOI City Mall The Summit Subang USJ Kuan Chuin Seong, CMOM Woo May Shee, CMMLM Shopping Center Council of Australia Kuan Hoi Chean Yakob Haron, CMOM IOI Mall Bandar Putra Kulai The Waterfront @ Parkcity (SCCA) Kung Suan Ai, CMMLM Yap Weei Kee, CMMLM Taiwan Council of Shopping Centers IOI Mall The Weld L Izwan b Abdullah, CMMLM Yap Yin Yee IPC Shopping Centre Tropicana Gardens Shopping Mall Lam Wai Yee Yap Yoke Lan, Rachel (TCSC) Utropolis Larry Tan Teck Lai Yeap Chin Chong, CMM The Associated Chinese Chambers of Island Plaza Shopping Mall Lau Chore Yee, John Yeap Huey Ling, CMMLM Commerce and Industry of Malaysia ITCC Mall Vivacity Megamall, Kuching Lawrence Teh Cheng Poh Yeo Wei Teng, CMMLM (ACCCIM) Wangsa Walk Mall Lee Bee Tieng, CMMLM Yeo Yee Yean, CMMLM The Malaysian Society of Association Jesselton Mall Wetex Parade Shopping Centre Lee Beng Beng, CMM Yew Joo Heng, CMOM Executives ( MSAE ) Lee Chee Hoe Yew Su San The Institute of Engineers, Malaysia (IEM) Jetty Point Duty Free Complex Zenith Lifestyle Centre Lee Chin Mun Yeoh Keong Shyan Tourism Malaysia Lee Mun Keong Yong Lee Yung, CMAM LEGEND Lee Siew Cheng, Karen Yong Yuet Lan, CMMLM Lee Siew Yen, CMMLM Yuen Chew Yung Certified Mall Marketing & Leasing Manager (CMMLM) Lee Sze Ying Zainab bt Abd Kadir Lee Shyh Chnan, Peter Zahayu Shima bt Ayub, CMMLM Certified Mall Operations Manager (CMOM) Lee Tan Tan Zulkahar b Khamis, CMOM Certified Mall Administration Manager (CMAM) Certified Mall Manager (CMM) 12 PPKNewsNetwork July 2019