Broward County Your Financial Relationship Guidebook

Contacts: Ramkalawan m amela.Ramela mkalawan TD.co

Date: December 17, 2019 ml Treasury Services

Discuss any services listed in the Treasury Services Scope of Services that are unable to provide and if the is actively looking to provide those services {include timeframe).

-TD Bank has the ability to provide the services required by the County.

Discuss how your bank will address the Recoupment Charge {aka FDIC Charge): What the rate will be, how it will be assed, what it is tied to, if it can change without notice.

-Unlike most financial institutions, TD Bank does not assess an FDIC charge to Government clients. Broward County wi ll not incur any recoupment charges related to FDIC insurance coverage of its deposits during the contract term. Given Broward County's significant average balances, TD Bank provides a substantial benefit to the County by absorbing this cost.

CLIENT ANALYSIS STATEMENT SERVICE DETAIL - S vc A FP S•rvic• Unit O•~crlpiion ~

I IAl,118 000230 RECOUPMENT t,IONTHLY 18 0 12750 180 038 69 23,009 68 BALANCE & COMPENSATION INFORM A TION 23.069.65 ml Treasury Services Discuss your proposal for structuring bank accounts to maximize the Earnings Credit Rate (ECR) and Interest earnings. If the ECR and/or interest rate is tied to an underlying benchmark, explain the timing of the impact when the benchmark changes. If it is an internally managed rate, explain how a change occurs. Provide an example using an average positive collected balance of $200,000,000 and gross bank fees of $50,000 (rates as of November 1, using 30 day period). Include the bank's requirement {if any) for a reserve balance. Show how much of the balance would be required t o cover fees and the interest earnings on the remainder.

II!] B a nk

2019 Pridng Profom1a ~M unicipal Advan tage O ,ecking PrepaN!d for: Oate (HWOO!YfYY): 1!/21/::01; Brow ard County Soard o f County Commission ers Pet Evaluation Committee·~ ,ea~ of s.200,000,000.00 Average Collected Balanc~ and .SS0,000 f-. 0..,.,"S h Ye--1: 365 D.ys "' Poncd: 30

.-.,,.,~g• L.dgt r B~bn« 200,000.000.00 !AU;Es:,_..,.,odRo.,t 0.00:-. Av•n 9• Collecud ~br>e« 200.000.000.00 loi:s: R,q"'rt

8,,a~n,ce-s Av1ila.b~ for Eammgs Cred..lt ( '-:,.ig(d e.., ~ l"«r.t-~ y-_., 200.000,000.00 Eaming-j Cr+drt Allowance 320,~7.9~ LM11 Tcu Al\jr--1 S.,,,

168.803 •18.$0

Toul Hon'thlv Intfffft Umed 270.~ 7.9S ml Treasury Services

Account Structure TD Bank proposes our Municipal Advantage product to Broward County to maximize ECR earnings and earning on excess balances not needed to cover the cost of banking services. With TD Bank's Municipal Advantage, Broward County will earn an aggressive ECR on all collected balances. Earnings credits are amassed until service fees are completely covered. Based upon an average collected balance of $200 million, TD projects that $31,196,581.20 in balances would be needed to cover fees assuming an ECR of 195bps. Balances exceeding $168,803,418.80 receive hard-dollar interest. Assuming an interest rate of 195bps, Broward County would earn $270,547.95 in interest monthly.

Rate Benchmarking At TD Bank, we utilize a "managed rate 11 approach to setting earnings credit rates and interest rates. Rate changes are based on movement within market indices such as Fed Funds and 30 day LIBOR.

Reserve Requirement TD Bank is not assessing a "reserve requirement' to Broward County which frees up 10% of average collected balances for additional earning credits and interest earnings.

Balance Required to Cover Fees [J>ased upon average balances of $200 million and monthly fees of $50,000.00, Broward County would need to keep $31,196,581.20 in compensating balances to cover all fees. ml Treasury Services

Please speak to the bank's ability to interface with the PeopleSoft Treasury /Cash Management Modules.

TD eTreasury also offers a wide array of industry standard and customizable formats for download that are compatible with the PeopleSoft ERP platform, including: • BAI . csv • XM L • PDF • Word • Excel • PowerPoint • QuickBooks • Quicken • Tab separated

 Lockbox Services

Please describe your lockbox processing service from end-to-end. Include each step from mail pickup to bank deposit.

Transaction Processing Overview

 Receive unsorted  Remove envelope • Capture • Manually Key I Retrieve completed mall unique Zip mall contents transactions on Correct cnec1< 1 • batcnes from trom PO scanning equipment Coupon l·Jliq Line & outbound mail Dins  Review contents • Receive s·orted Amount Data Caller Box mall from as per customer • separate cnecKS • va1coate pacJcage Ute PO specific ano invoices Balance batches contents via barcode instructions • tractcmg • Manually place maIr • Stage work tor • Manually key into customer  Prep contents as return to producuon invoice oata 11eIcs • Generate packaging specific In bouno per customer noor 11 required tabel rrom system staging bins specific II ReassocIate cneck requirements Stage work for pnotocopIes to • Complete pac1eagIng  Sort unique Zip rnaII • retention cnvo,ces sIgno1t by LOCl

• Open & 0ISl(Ibute  Caller Box mail ror processing  All incoming mall removeo lrom staging bins and assigned lo processors ml Lockbox Services

Please describe the differences in your wholetail lockbox operations and retail lockbox operations.

-Both types of transactions are integrated into a single workflow and processed in the same environment. -Automated and manual capture of account information is available in the integrated workflow. -High and low speed capture equipment has been integrated to allow for optimal capture and processing of retail and wholetail transactions. -Note the manual nature of wholetail vs the automation in retail with extraction/capture equipment and utilization of the scan line. Also noting we use a single platform where we have the flexibility to apply the relevant workflow steps to ensure maximum workflow efficiency and controls. As an example we apply batch prep to wholetail but not retail. (Batch prep in wholetail referencing the manual keying of each check amount to replace the scannable coupon available in a retail D environment), same with payee validation, etc. Also note that from a physical control perspective it's a single area with consistent controls . ml Lockbox Services Describe any customizations and/ or value-added services which can be provided as part of your lockbox services. Ability to handle payments based on customer specific business rules through customized edit programs TD lockbox develops customized workflows based on customer requirements and a careful assessment of back office needs. We'll work closely with Broward County to develop the most efficient workflow which would include customization requirements.

Please provide an overview of the tools available to your lockbox customers for things such as online decisioning, reporting, file uploads, etc. Online decisioning is a secure web based service that allows the County to view exception items on a daily basis. The County will have the ability to provide missing payment information as well as dispositioning each transaction. Lockbox reporting is available through a variety of options including; on line web solution, daily email notification, delivery of document packages, or daily • transmission of lockbox details. ml Lockbox Services

If a local lockbox processing location is not available to Broward County, please describe the components of the non-local solution provided. Include all touch points, estimated transaction float time and steps taken to mitigate delays in processing.

-Unique zip from the Philadelphia Post Office allows for better mail availability due to reduced postal sorting. -TD Bank's Mt. Laurel, New Jersey Lockbox processing facility provides an enhanced workflow design. -Extended processing hours at this location. -Full and part time staff to support peak processing periods. -Utilizing the Mt. Laurel facility adds one day for mail float {3 days versus 2 days for local mail) to the process. However, TD Bank provides for next day availability of deposits. Additionally, we process and post all work on the day of receipt. • el Safekeeping Services

Please describe the process for submitting third party transactions in order to properly receive and post the trade transaction.

TD Wealth accepts daily instructions from Investment Managers, contingent upon written cl ient authorizat ion and established internal procedures, via t elephone, fax, or email .

Security transactions are settled on a contractual basis.

Upon receipt of proper instructions, TD can al locate a single "block" trade over multiple County accounts.

All maturities, interest and dividends are posted on payable date

TD Bank will provide daily confirmation for purchases, maturities, and sa les. These confirmations include but are not limited to transaction detail, par value, purchase price, and security description with the CUSIP number.

Following below is a sample confirmation: security transaction advice - the County has the ability to opt in or out. • ml Safekeeping Services

TD Wealth NEW ADDRESS OR NAMf

l"O 8())( 10J, ~;.&1,~CIGJ•

TD Wealth ot' >-3114 $( CVRl1 Y 'iUt.1U(A ­ PUl1CUto.SEO !,,A SMS O!) ti8/l4 = • pt[ ASt AOtNOW'l.tcGt YOUR APmOVAl OF 'rrlE !tNCSlMtHi TRAHS1oCT10~ OlSC~US£D HEFIEIN SY 0AllNG, StGN «NG ANO Anv~NNG ONE COPY 0~ nas rOfW.

Al'l'ROVEO: ______ADVICE OF SECURITY ACTMTY

TO Wealth Ot•lJtU

• l'\H\.ell4~0~~&$o-SO!)..,g l.t. a l'ilQ4»-t -•

TO V/•ilJI'\ t.\¥ •;1:me,,1 t~f lof T't'f l 0tor1~11,.or, G,nl ADVICE Of SCCURflY ACTMTY ml Safekeeping Services

Please describe any value-added services provided with the platform used, such as reporting tools.

As Custodian, TD Ba nk, N.A. safeguards cash and securities, executes investment instructions, and co llects and disburses funds pursuant to a governing custodian agreement. Our comprehensive range of services includes:

Settlement of directed investment transactions in permitted securities including accurate pu rchase or recei pt, custody, pricing and redemption Collection of investment income when due and principal upon maturity or sa le Participation in our cash management investment program which provides a daily investment of all cash ba lances, the highest standards of quality and safety of principal, and a competitive rate of retu rn Same day liquidity and operating efficiency Sub-Accounting Capabilities with Unitized reporting capabilities Complete recordkeeping and reporting that eliminates the time-consuming task of purchasing and redeeming separate investments such as certificates of deposit Certified confirmations upon request On line access to trust account statement information Timely and accurate monthly account transaction and asset summary statements

• TD Bank utilizes the FIS (Metavante) trust accounting system to offer several unique features such as cl ient internet access, customized reporting, and multiple statement design options and layo1Jts. Information posted on TD's online system is available for download in Excel or PDF format. ml Safekeeping Services

Online Reporting:

TD Wealth Online offers real time access to the County's account information. Available on a 24/7 basis, the system offers options for viewing transaction activity and account holdings, including template reports and analysis.

Capabilities of TD Online include, but are not limited to: Quick summary view of the overall balance and portfolio composition Detailed list of account holdings with market value, cost basis, unrealized gain/loss, and tax lot information Realized gain/loss reported in summary and detail for year-to-date, prior year, or custom periods Historical transaction information Projected cash flow Account statements, tax letters, and trade confirmations for current/prior years Data available as of pervious market close with intra-day price change updates Information available for download in Excel or PDF format

Asset values are stored in the system for 2 years and transactions are stored for 10 D years. Optical records of statements have no retention limit. ml Safekeeping Services

Daily Custody Sweep Service:

TD Wealth gives clients the option to sweep excess cash on a daily basis. This option is automated through our Trust Accounting system. Clients may select from a variety of money market mutual funds or an FDIC deposit. The cut-off time for daily sweeps is 3:30pm.

Money Market Mutual Funds:

Goldman Sachs Financial Square Government Fund Goldman Sachs Financial Square Treasury Obligation Fund Goldman Sachs Financial Square Federal Fund Cash Management

FDIC Deposit Sweep:

This option allows the County to utilize a demand deposit sweep. Balances under $250,000 are FDIC insured. Balances in excess of $250,000 are collateralized by U.S. Treasuries, U.S. Government Agencies, AAA Corporate Bonds, and/ or AAA Asset- backed securities. • Im Safekeeping Services

Please describe how processing exceptions or failed trades are reported and rectified.

The County will be assigned an Advisor and a Client Service Associate to handle daily transactions. Any trade discrepancies or settlement issues will be identified and addressed by this team. Should the issue be more complex, it would be raised to senior management for review. Communication between the County and its dedicated team would be continuous throughout.

Generally, issues triggering failed trades are rectified within a day. If necessary, our Operations settlement team will report the fail to the appropriate third-party money manager to identify and correct the cause for the fail (i.e. wrong delivery instructions).

We have a very low percentage of trade fails. Most are the result of incorrect delivery instructions. Once these instructions are corrected, the trade fail can be resolved quickly.

What is the cutoff time for submitting a same day or cash settlement transaction?

The cut-off times for notification of regarding same-day fixed-income trades is 3 p.m. for • both Fed Book and DTC. These times apply to all communication methods. 01 06 A Little Treasury About Us Management 02 07 What Your Merchant TD Bank Solutions Team we'll talk 03 08 Our On boarding about Relationship Commitment today 04 09 Now Let's Ready Talk About You Commitment 05 Government Banking [J Agenda 01 A Little About Us

~ A Little About Us Who is TD Bank Group? We are one of the largest in North America, with over One Trillion dollars in assets and over 25 million Customers. With over 85,000 employees, TD Bank Group offers a full range of products and services under three key business lines.

TD Bank TD Canada Trust TD Securities Commercial Banking Commercia l Banking Provides a wide range of capital market products and services to Corporate and Specialty Banking Personal Banking corporate, government and institutional clients looking for Strategic Relationship with TD Credit Cards experience in key areas of finance: Ameritrade Auto Finance Personal Banking - I nvestment and Corporate Banking Direct Investing, Advice-Based - Capital Markets Credit Cards Wealth Businesses and Asset Management - Interest Rate, Currency and Auto Finance Derivative Products Property, Casualty, Life and Commodities Wealth Private Client Services Health Insurance

Small Business Small Business

[:] A Little About Us Assets and employee count as of October 31, 2018. ~ $319.3B Total Assets Ell $265.4B Tota I Deposits

~ $159.1B TD Bank, a member of the TD Bank Group, is one of the Total Loans largest full-service financial companies and one of the top banks in the U.S. But, unlike many banks, we have dedicated local teams that get to know you and your organization. By your side, we are here to help you make 8/}8 27,000 timely and efficient decisions about your banking needs. Employees Our continuous growth over the past decade has helped us evolve with double the employee base and triple the capital of the competition. Customers

13 A Little About Us As of July 31, 2019 (US$) What others think of us You don't have to take our word for it. TD Bank is independently rated as the safest bank in North America. S&P Credit Ranking Moody's Credit Ranking

AA- TD Bank TD Bank .f\ ~ ·1 Wells Fargo Wells Fargo A- A2 Chase Chase A3 Bank of America

Morgan Stanley A3 BBB+ Citigroup Baal Citigroup

source: 8l0ombero, Moo,oy•s ratino oa.seo on sen,or 1on9-term oeoi as ot July LS, 20J 8. S&P re:1no based on k>no•term foreion issuer c.rea,t a5 of April 30, 2018. v.s. Pttl'S

One of the World's North America's 50 Safest Banks Safest Banks

Global Finance. 2009-2017 Global Finance, 2009-2017

We are also praised for our conduct beyond banking. Diversitvlnc a~

G A Little About Us TD Bank Group Growth See how far we've come Nordstrom's U.S. Visa and private label consumer credit card portfolio acquired TD acquires approx. 50% of the Aeroplan ~ T!) Auto ll:il Fina nee credit card portfolio Financial m] Bank acquired and became TD Auto Finance I Commerce Bank 2015 ~ Waterhouse/ acquired ll:il Ameritrade I 2017 TO swaps 100% of 2013 TD Waterhouse U.S. for 40% of combined Waterhouse/Ameritrade I 2013 I 2011

I 2011 2008 DJ Albert Fried & Co. 2010 acquired 2006 TD announces the acquisition of Scottrade's 2007 Target's U.S. Visa and banking business private label portfolio acquired MBNA Canada acquired iJl Bank

The South Financial iI!J Banknorth Group acquired

TO Banknorth acquired • 02 Your TD Bank Team

D Your TD Bank Team Proposed Relationship Management Structure B~,QWARD ~ Bank COUNTY -.:., FLORIDA America's Most Convenient Bank" Our Commitment to You

Pamela lwnllalawan S

Investment ••••• , ___lnstlMionalvi_ oc.;.;e;.;Pr.;.;es ;;;a.;Relationshld;;.en_t__ ip __, ~ Manaa.er • Strong risk discipline Financial facilitates financial TrHsury Management Strength strength and stability in Treasury Management Service Support (TMSS) serving the relationship Service Support ~ icated Customer Service Team Exceptional service and a stronger relationship

TD Bank Retail Service Support Downtown FL Lauderdale

G Your TD Bank Team 03 Our Relationship Commitment

• Your Relationship Team will work hard to understand Broward County Board of County Commissioners. No matter the industry, that's the first step in creating a strategy that is unique to your business.

We offer the personal, friendly, exceptional service of a local bank with the strength and stability of one of the best financial institutions in the country.

Our vast array of products and capabilities allows us to craft a plan that fits your long-term goals. And for those day-to-day issues, we'll always be there with helpful, timely solutions.

As relationship managers, we're here to guide you forward with solutions based on your unique needs. With specialized, one-on-one service backed by the power of an entire network, we can help you focus on what's most important: Broward County.

G Our Relationship Commitment 04 Now, Let's Talk About You

• mJ Broward County Board of County Commissioners Overview

The success of your organization depends upon your ability to manage its funds. The Municipal Advantage Account maximizes interest and accounting efficiencies. This interest-bearing checking product provides the convenience of a transactional account combined with the benefits of an investment account; there is no need for daily reconcilement and transfer of available funds into a dedicated investment account.

Balance Compensation Individual accounts are analyzed collectively each month to determine the balance required to offset the cost of services. Balances in excess of those required to offset the cost of services automatically earn interest. Should balances fail to offset the total cost of services, the remaining portion of service charges will be processed as a debit.

Earnings Credit Rate (ECR) 1.95% Interest Rate on Excess Funds 1.95% Interest Rate on Investment Funds 1.95% Total Analyzed Services (covered entirely by earnings credit allowance) $50,000.00 Total Monthly Interest Earned $270,547.95 Line Item Pricing Guarantee For the Life of the Contract No Reserve Requirement No FDIC Assessment Waiver of One-Time Setup Fees 3-month Transition Waiver (once services are established) Supply costs (deposit tickets, secure deposit bags, coin wrappers, endorsement stamps, etc.) will be applied to account analysis Dedicated Relationship Team

The information above is based on the account information provided in the RFP. All rates are bank managed and are subject lo change. D Now, Let's Talk About You Confidential and Proprietary Information of TD Bank, NA. ml Broward County Board of County Commissioners Overview

TD Municipal Advantage Plus Checking Managing funds is a critical factor in the success of any organization. TD Bank can assist you in effectively managing your funds with our TD Municipal Advantage Plus Checking. Now, offset Treasury Management fees and earn interest on all excess balances. With a single account structure, you eliminate the need to sweep or transfer funds into a separate account.

Earnings Credit The TD Municipal Advantage Checking account receives an earnings credit rate (ECR) on investable balances. These balances are defined as the average collected balance maintained in all combined accounts. No charges will be incurred as long as the earnings credit sufficiently covers the cost of services rendered. If insufficient earnings credit is accrued to cover the full cost of services, then the lead account will be charged for the difference. The managed earnings credit rate is 1.95%.

Interest 100% of the excess balance on all combined accounts earns interest. Customers can choose to allocate interest to individual accounts or have all interest posted to one lead account each month. The managed interest rate is 1.95%.

Composite Relationship The County can establish a composite relationship of al l TD Municipal Advantage account balances and identify a lead account. The lead account receives monthly interest payments earned on all excess balances, or is charged monthly for service fees not fully offset by earnings credit.

All rates are bank managed and are subjed lo change. D Now, Let's Talk About You Confidential and Proprietary Information of TO Bank. NA 1m Broward County Board of County Commissioners Overview

ATM Overview

TD has over 2,600 ATMs in the US, operating in 15 states processing over 120MM transactions annually. Our focus is on convenience and security. We hold our service providers to an average customer uptime of over 99%. We also invest heavily to ensure the security of our customers' transactions with tamper resistant ca rd readers, encrypted pin pads, secure network connections, and comply with industry and regulatory best practices for technology security. TD offers one of the most secure ATM networks in the country.

Our ATM service offering is a complete turn-key solution with TD managing all aspects of installation and ongoing operation of the machines. We have dedicated teams available 24/7 to respond to service requests ensuring your business receives t imely attention whenever needed .

TD only uses Diebold Opteva ATMs. Opteva ATMs offer high reliability and robust security features to ensure our customers can use t he ATM when they want and feel t hat their transactions are safe and secure. TD offers one of the most secure ATM programs in North America.

TD's ATM service management program is based solely on ATM customer availability - down ATMs are simply unacceptable. We align ourselves with the best service providers in the industry and we pay above market rates to ensure world-class service. We realize that both your brand and ours is at stake; therefore, we treat our off premise ATMs as an extension of our branches. Our program ensures that we can deliver on our co nvenience promise.

• 1m Broward County Board of County Commissioners Overview

• Account Structure - 16 accounts county-wide

• Account Analysis - TD Municipal Advantage Checking account - Super Composite with multiple sub-composites by department within the County to enable the Treasurer to track balances and analyzed services by department

• Zero Balance Accounts (ZBA)

• Cash Processing / Vault Services - Dunbar is the County's cash handling company - Cash deposits taken by armored car to TD Store (first $10,000 in cash deposited monthly at a TD Store is FREE)

• Online Banking - Reporting, statements, stop payments, payment origination and fraud management - 365 days of transactional data with a 7-year image archive - PIN + SecurID Token for passcode - Dual control on payment origination • mJ Broward County Board of County Commissioners Overview

• Fraud Control Services - Check Positive Pay with Payee Verification - Check Block Positive Pay - State Dating - ACH Fra ud Services to include ACH Positive Pay, ACH Filter, and ACH Debit Block

• CD-Rom Imaging - Sunset solution and replace with online banking portal 7-year image archive ( estimated annual savings of $1805)

• Remote Deposit Capture (RDC) - Location codes, log ins, order of accounts - 20 customizable fields - 45 day data retention

• Account Reconciliation - Full Reconci liation - Deposit Reconciliation

• Controlled Disbursements - 8:30 a.m. presentment • 1m Broward County Board of County Commissioners Overview

• Lockbox Services - Re tail Lockbox -I mage all contents including envelopes & correspondence - Postmark reviews - On li ne Decisioning & Payment Aggregation (TD elockbox)

• Electronic Bill Presentment & Payment Portal (TD eBill) - Allows tax payers to opt for paperless t ax bills - Payments accepted online, via IVR or by a customer service representative -Payment options include eCheck (ACH), , or credit card - Payment processing at lockbox site - Backend portal for County use

• Integrated Receivables

• Integrated Payables / Purchasing Card

• Commercial Plus Card

• mJ Broward County Board of County Commissioners Overview

• Electronic Data Interchange (EDI)

• Return Deposit Item (RDI) Email Notifications

• Merchant Services

• Safekeeping / Custodial Services

•. TD Wealth

• Contingency Plans - Redunda nt sites (South Carolina, New Jersey and Ma ine) - Payroll purposes

• Bank at Work Program for Employees

6 Now, Let's Talk About You We truly listen and answer to the unique needs of our We're listening clients. Being able to fully comprehend your goals allows us to create a strategy catered to you and your business.

Our team has a vast set of financial tools at their fingertips How working to get you where you need to go. Not only do we take your together works goals to heart, we also work to keep everything as streamlined as possible.

We offer the best of both worlds: the hands-on, client-first What we can mentality you'd expect from a local bank combined with all do for you the capabilities of a nationally and globally recognized financial institution. From meeting your borrowing needs to discussing capital strategy to investing excess cash, we're ready to help.

[3 Now, Let's Talk About You 05 Government Banking

• Government Deposit and investment accounts • Interest and non-interest earning accounts Banking • Short and long-term investment accounts

Whether it's a local, county or state government, or a higher education Financing products

institution, our team has years of • Tax, bond or revenue anticipation notes experience supporting public sector • Gen eral obligation or revenue bonds entities and managing their funds. • Municipal leasing Wit h our deposit, loan and investment products, we provide flexibility along with the control needed to achieve the Treasury Management Services best possible return. • TD eTreasury ' • TD Integrated Payables SECURITIES AND INVESTMENTS NOT FDIC NO BANK MAY LOSE • TD EscrowDirect • TD Digital Express INSURED GUARANTEE VALUE • TD Account Reconcilement • TD Lockbox

This document does not provide ind1v1dual financial, legal, tax, trading • TD Positive Pay • TD Commercial Plus Card or investment advice. Equal Housing Lender 0 1 Member FDIC I Products offered by TD Bank, N.A. I Full collateralization available on deposit accounts

G Government Banking 06 Treasury Management

• Treasury Management Solutions Improved working capital, greater efficiency through automation, and protection from the latest payment risks are top-of-mind for many finance professionals. Our Treasury Ma nagement specialists can help you identify the hidden potential in your payment practices and revenue collections-to help enhance your overall cash conversion cycle and improve bottom-line results.

If you're looking to evaluate the current state of your treasury function, explore additional best practices, or hear about newer technologies, we're prepared to help.

Energize Your Cash Harness the power of information Reduce costly overhead, exception handling and refine the manual, time­ Keep all systems up-to-date, eliminate guesswork and access financial consuming processes that hinder cash flow performance. information securely-whenever and however you need it-to make timely decisions. Boost your efficiency with receivables solutions that help simplify billing, collect payments faster and streamline reconciliations. Create efficient payment processes, reduce administrative overhead and Protect Assets tighten internal controls with robust payables solutions tailored to your business. As the reach of cybercriminals continues to expand for every financial operation, we can arm you with the tools and knowledge to help your Maximize the return on your cash with flexible liquidity solutions that help business before it's too late. you cover all your operating and investment needs.

[3 Treasury Management Treasury Management Highlights

• Zero Balance Accounts (ZBAs) • I ntegrated Payables (Paymode-X with Visa Payables Automation) • On line Banking Portal for Information Reporting, Image Archive & Payment Origination • Integrated Receivables • On line Bank Statements & Analysis Statements • Lockbox Solutions with in-state Lexington, SC Lockbox Processing Site • Fraud Prevention Services (ACH Positive Pay, ACH Debit Block and Filter, Check Block Positive Pay & • Reloadable Cards (TD Paycard, TD Access and TD Check Positive Pay with Payee Verification) Ready) • Electronic Data Interchange (EDI) • Account Reconciliation (Deposit Reconciliation, Partial Reconciliation and Full Reconciliation) • CD -Rom Imaging • Remote Deposit Capture • Next-Day Availability on all checks deposited

• 07 Merchant Solutions

• Merchant Solutions Manage, grow, and protect your business.

Det ermining the best so lutions to meet your card processing needs is im portant t o us. Backed by the st rength and stability of a t op U. S. ba nk, we take a relationship-centric approach with our cl ients to get to know and understand your business' unique needs. TD Bank Merchant Solutions enables you to ra pidly accept credit and debit cards from all major ca rriers and net works, across a host of advanced point-of-sale (POS) devices and on line platforms.

Advantages of TD's Merchant Accepted Payment Solutions Solutions Processing • Most common Credit and Debit card networks accepted, including: • Improve your cash flow with the availability of next-business-day Visa , , MasterCard', · , Discover' , Star' , Interlink'', funding to your TD Bank Business Checking Account NYCE ", and more • Easily generate customized, detailed reports with data available by • We are able to integrate to industry leading payment solutions, location through access to Clientline, our online reporting dashboard delivering seamless payment processing, reporting and chargeback • Resolve chargebacks and receive dispute updates electronically management through Dispute Manager • TD Bank Merchant Solutions offers the latest in contactless technology • Simplify Payment Card Industry Data Security Standard (PC! DSS) enabling payments through the use of mobile devices, including Apple compliance requirements through our partnership with Security Metrics Pay, Google Pay, and Samsung Pay

A:,~·•-·, t!l'! ,"lpp:i> 'C-Q:> , -"tlcn ~ ar d 1Pad Mt tri'l~f'r'narks e-' A~:,:e, :n,., rj!i;1$ttrCC ,., t .. l? l.'.5. Zl"ld .;;:t'.er c::r.ir:r1e~. • 4;c;:c P.iy aoc Tou::ti Jr, 11 ~e t18 rl1>:·nc:•:~ <,;r A.:;;..:~ !n c. IG0:i9le Play, <1n.:: tre :~r~::::o,:i :..-:,;io .1:~• :r.,dt•::1,1rk-; of G·:.::>g!e 1,c.

(3 Merchant Solutions 09 The Ready Commitment

• I I $1 billion • I . I j We aspire to help create an inclusive future where individuals and communities feel confident that they can succeed in a by 2030 changing world. By providing access, resources and support, The Ready Commitment is how we deliver on that purpose. To accomplish our goal, we will focus on four critical areas:

Financial Vibrant Connected Better Security Planet Communities Health

Increase access to opportunities Partner w ith environmental and Create opportun1t1es for everyone Support more equitable and programs that have the phila nthropic organizations to to feel included by supporting health outcomes for all greatest impact: Early Learning, enable people and economies to thousands of activities and by investing in research, Income Stability, Affordable thrive by enhancing initiatives that respond to local new technologies and Housing, and Financial Literacy. green spaces and helping needs, encouraging new innovative solutions that to accelerate the transition narratives and dialogues through improve access to ca re. to a low-carbon economy. art and culture.

G The Ready Commitment