ReSource Pro reduces storage management time by 70 percent and paves the

• Backup, recovery and archiving way for company growth • Green efficiency • Storage consolidation with virtualized solution • Virtualization

“When we compared the Dell solution with those from other suppliers, we found that Dell was the best in terms of quality, performance, and support services.”

Arthur Wang, IT specialist, ReSource Pro

Customer profile Company: ReSource Pro Industry: Business Process Outsourcing Benefits Location: China • Dell EqualLogic storage is Employees: 700+ approximately 90 percent simpler Website: www.resourcepro.com to manage than the previous solution Business need • Storage management time reduced ReSource Pro wanted to support the continued growth of its offshore by 70 percent compared to previous services site in China with a more scalable, energy efficient and easy- solution to-manage IT infrastructure. • Approximately 75 percent reduction Solution in costs compared to previous The company achieved its goal by creating a virtualized server and solution storage environment based on a Dell™ EqualLogic storage solution. • Virtualized servers enable company growth ReSource Pro, headquartered in the United States, set up its first offshore services center through its parent company, Distinguished Programs Group, in Qingdao, China in 2003.

The company today works for insurance Virtualization goals made agents and brokers across the U.S. on possible with Dell solution a variety of functions including data The company created a strategy that Technology at work entry, claims processing, analysis and would answer the existing IT challenges research. It has grown rapidly since and help the infrastructure support Hardware being founded, from two employees continued growth in the future. It Dell™ PowerEdge™ servers with to more than 700 employees. decided to virtualize both servers ® Xeon® processors and storage in addition to establish a Along with a rapid expansion in business, disaster recovery site, so that data could Dell EqualLogic PS5000X storage the company saw an equally dramatic be easily restored in the event of an area network increase in data loads. This was emergency at the Qingdao data center. ™ sustainable at the onset as IT personnel E520 and 5150 could add new servers to support the After a careful review of the market desktops growth. However, the policy eventually and alternative solutions from other Dell OptiPlex™ 380, 745, 755 and became problematic because the data providers, the company selected Dell 760 desktops center began running out of space to help to deliver its IT goals. for new machines, and energy and Arthur Wang, IT specialist, at ReSource management costs were increasing. Pro, says, “We found that with Dell VMware® ESX™ server software The challenges around storing and solutions and technical support we back up of data were also becoming could successfully virtualize our servers particularly acute. Data was held and storage. We also gained the stability, directly on machines, making performance, and technical support to allows us to order directly from Dell administration more complex, and maximize the value of our investment.” and avoid losing time due to working daily backups took between 8 and with an intermediary.” 12 hours to complete. Solution delivers performance and reliability Efficient deployment helps It was not the first time the company maximize value of investment worked with Dell. ReSource Pro The company built a new virtualized had previously purchased Dell server and storage environment based solutions based on their performance on Dell solutions and created a disaster and reliability. “The Dell EqualLogic recovery site with the support of SAN is about 90 percent In fact, over time, the company Dell engineers. standardized entirely on Dell, Michael Zheng, IT supervisor, at simpler to manage implementing Dell™ Dimension™ ReSource Pro, says, “We received an and Dell OptiPlex™ desktops, Dell and requires only excellent level of service from Dell’s PowerEdge™ servers, and a Dell engineers, who understood that we about 30 percent of PowerVault™ tape library. needed maximum value from our the management time Wang says, “When we compared the solution. Dell met all our deadlines.” Dell solution with those from other compared to alternative Furthermore, Zheng cites, ReSource suppliers, we found that Dell was the Pro benefitted from significant SAN solutions.” best in terms of quality, performance, savings. “Our capital investment is Michael Zheng, IT supervisor, and support services.” around 25 percent of the investment ReSource Pro He adds, “We were able to complete that would have been required for IT projects faster with Dell thanks to alternative solutions.” the company’s direct model, which Reduced 75 percent

75 percent decrease in storage costs

Reduced 70 percent

70 percent reduction in storage management time

IT team enjoys 70 percent regularly transferred to the second decrease in storage SAN at Jinan, so work can continue management time compared should there be an emergency at the “Our growth will with previous solution primary data center. continue to be quite The company purchased Dell EqualLogic PS5000X storage area Company handles growth fast, and we are very with virtualized servers network (SAN) solutions to create a confident that Dell centralized virtual storage platform. The center virtualized its platform The new storage, with its simpler of Dell servers using VMware® ESX™ solutions can help us architecture and greater capacity, server software. By virtualizing its Dell handle expansion.” enabled IT personnel to reduce PowerEdge servers, the company complexity and significantly reduce can continue to grow while avoiding Mathew Bruno, backup times. the challenges it faced with the managing director, previous architecture. ReSource Pro Additionally, once the SAN was integrated with the existing Dell ReSource Pro no longer has to procure PowerVault TL2000 tape library, the a new server for new internal business company gained a more efficient requirements. Instead, the company process for archiving data. can simply launch a virtual server on one of the physical machines. Apart The EqualLogic SAN’s iSCSI-based from saving physical space in the data connectivity allows it to transmit data center, virtualization will help the across existing IP connections. Zheng company to better manage their power says, “The Dell EqualLogic SAN is and maintenance costs. about 90 percent simpler to manage and requires only about 30 percent of Matthew Bruno, managing director, the management time compared to at ReSource Pro says, “Our growth will alternative SAN solutions.” continue to be quite fast, and we are very confident that Dell solutions can In total, Dell helped install a Dell help us handle expansion.” EqualLogic PS5000X SAN at the Qingdao office and a second SAN at a new office in Jinan, along with For more information go to: disaster recovery. The two sites are dell.com/casestudies and linked through a 50 Mbps virtual private dell.com.cn network connection, and data is

View all Dell case studies at: dell.com/casestudies

© August 2010, Dell Inc. Dell is a trademark of Dell Inc. Intel and Intel Xeon are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. This case study is for informational purposes only. dell makes no warranties, express or implied, in this case study. 10008622