2020 Acer Corporate Responsibility Report
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ACER CORPORATE RESPONSIBILITY REPORT Every Decision Counts 2020 About this Report | Message from the Chairman and CEO | Important Achievements and Recognition | CSR Performance Highlights | COVID-19 Response Actions Business Sustainable Corporate Responsible Innovation Environment Social Corporate Social Responsibility Appendix Operation Governance Governance Supply Chains and Service Management Summary Contents About this Report 03 01 Business Operation 10 04 Responsible Supply Chains 54 07 Social 104 Message from the Chairman 04 About the Company 11 Supply Chain Management Mechanisms 57 Human Rights Management 107 and CEO Brand Values 12 On-site Audits 59 Attracting and Developing Talent 111 Status of Operations 15 Environmental Management 63 Health and Safety in the Workplace 121 Important Achievements and 05 Social Management 64 Social Philanthropy and Digital Inclusion 125 Recognition CSR Performance Highlights 07 Corporate Social Responsibility COVID-19 Response Actions 08 02 Sustainable Governance 16 05 Innovation and Service 68 08 Management Summary 133 Corporate Social Responsibility Policy, 18 Innovative Products and Services 71 Economic 133 Strategy, and Governance Customer Service 76 Environmental 134 United Nations Sustainable 22 Development Goals Information Security and 81 Social 135 Privacy Protection Stakeholder Engagement 24 03 Corporate Governance 34 06 Environment 84 09 Appendix 136 Corporate Governance Structure 37 Circular Economies and Product 87 Independent Limited Assurance Report 136 Life Cycle Ethics/Standards of Conduct & 40 Greenhouse Gas Inventory 137 Legal Compliance Energy and Responding to 97 Climate Change GRI Standards Indicators 139 Risk Management 45 Operations and the Environment 100 SASB Guidelines 146 2 About this Report | Message from the Chairman and CEO | Important Achievements and Recognition | CSR Performance Highlights | COVID-19 Response Actions Business Sustainable Corporate Responsible Innovation Corporate Social Responsibility Operation Governance Governance Supply Chains and Service Environment Social Management Summary Appendix About this Report Acer has issued Corporate Social Responsibility Report Issuing Dates and Frequency Report Quality Management Reports annually since 2008, for 13 years running. We issue the report in both Chinese and English, and for This report, released June 2020, discloses the Internal Verification Responses and Feedback the convenience of readers, we also publish Chinese, company’s performance in key issues of sustainable English, and German editions. This report discloses The integrity and accuracy of the data are verified by development during 2020 (January 1, 2020–December If you have any questions or suggestions information on performance in corporate governance, the management of Acer’s internal departments and 31, 2020); however, for the sake of information regarding the Acer 2020 Corporate Social the members of the Company’s CSR Committee, with environmental issues, and social issues, as well as completeness and comparability, a portion of the Responsibility Report or sustainability issues, ESG performance and strategic goals reviewed by the future plans, enabling interested parties to better performance data disclosed dates back to before 2019 you are welcome to contact us. Our contact understand Acer’s efforts and achievements in or forward into 2021. Acer issues Corporate Social Corporate Sustainability Officer. details are: sustainable development. Previous years’ Corporate Responsibility Reports each year, with the previous Social Responsibility Reports and the latest report issued in June 2020. External Verification Acer ESG Office information on sustainable development are available Sustainable Data and Information: at the Acer Group’s CSR website: Report Compilation Principles This report commissioned the accounting firm KPMG Address: 10F., No. 88, Xintaiwu Rd. Sec. 1, Xizhi Dist., New Taipei City https://www.acer-group.com/sustainability/en/index. Certified Public Accountants in accordance with the html The content of our reports follows the Global limited assurance standards of ISAE3000. During the Telephone: +886-2-2696-3131 Reporting Initiative’s Sustainability Reporting assurance process, management-level staff, including CSR Email: [email protected] Standards Core Option, with some parts referencing the CSO, take part in procedures and interviews. Report Boundaries and Scope the Sustainability Accounting Standard published by Financial Data: the Sustainability Accounting Standards Board (SASB). This report is based on the principles of consolidated All financial data in this report has been verified by Both GRI and SASB indicators are appended to this financial statements with regard to organizational KPMG Certified Public Accountants. report. boundaries. In scope, this report includes the Acer Data Relating to Greenhouse Gases: Group’s subsidiaries, the Acer Foundation and the GHG-related data has undergone verification by SGS Report Download Gateway Foundation, but does not include and is in accordance with ISO 14064. reinvestment matters, and some performance information is not yet fully incorporated; where there are issues of data adjustment or estimation, they will be stated in the report text. For more detailed finance and organizational information, please refer to the Acer Group’s Investor Relations page https://www.acer-group.com/ag/en/TW/content/ir-ov erview and the company’s annual reports. 3 About this Report | Message from the Chairman and CEO | Important Achievements and Recognition | CSR Performance Highlights | COVID-19 Response Actions Business Sustainable Corporate Responsible Innovation Environment Social Corporate Social Responsibility Appendix Operation Governance Governance Supply Chains and Service Management Summary Message from the Chairman and CEO Year 2020 was certainly a year like no other, the COVID-19 coronavirus turned into a pandemic that commanded Our changing environment is causing extreme weather conditions all over the world, and the impact on businesses great changes for people all over the world. Acer continued to evolve with the changes to the industry and lifestyles by and societies is increasing day by day. As the net-zero carbon emission policies of various countries become pushing for innovation in existing businesses, while expanding to new territories and building up our resilience. increasingly clear, they also bring about the coexistence of more challenges and business opportunities. Based on Acer’s carbon reduction plan set in 2012, we successfully achieved our carbon reduction target in 2020. Next, we will In the past year, our global operations have been working closely with public health authorities, taking actions to define our actions for the use of renewable energy, and focus on new opportunities for low-carbon and smart ensure the continuity of our business and the safety of employees. Today, our executive team continues to closely societies. As a brand, we will initiate actions with our suppliers to build a resilient supply chain and provide low- monitor the impact of the pandemic and focus on securing material supplies for production. With the close carbon smart solutions. collaboration with our partners, Acer is demonstrating and building up the highest resilience to sustain and forge ahead during these times of uncertainty. As Acer continues to be recognized by global sustainability indices, I am pleased to share that for the first time we have been awarded with a Silver Class distinction in the S&P Global Sustainability Yearbook 2021, which features only As social distancing, working from home, and online learning became the new norm, Acer’s focus was to ensure that the top ESG (environmental, social and governance) scoring companies. Our listing on three global indices are: the our customers had access to our services and products to stay connected in their everyday life for work, study, friends, Dow Jones Sustainability Indices Emerging Markets Index for seven consecutive years, the MSCI ESG Leaders Indexes and family. In our product offerings, we expanded the application of antimicrobial solutions on several notebook with “AA” rating for seven consecutive years, and the FTSE4Good Emerging Index for the fifth year. In addition, Acer models, and introduced air quality improvement solutions to further help our customers adapt to lifestyle changes. was ranked among the “100 most sustainably managed companies in the world” by The Wall Street Journal from a Helping people stay connected during the current pandemic was the common objective in both Acer’s business study into 5,500 publically traded businesses. operations and corporate responsibilities. Acer’s global CSR Project Awards, held for the fourth consecutive year, Acer’s 2020 corporate responsibility report adheres to the GRI Standards for sustainability reporting, and continues added a category to honor the initiatives that continued to exert their influence on social impacts during the pandemic, for example, helping students and small/medium businesses that were already disadvantaged to continue to refer to the SASB reporting standards that focus on topics of matter to financial learning and functioning. These actions also respond to the United Nation’s SDG 4 of “quality education” and SDG 8 investors. In addition, it is aligned with the international disclosure framework, Task of “decent work and economic growth. Force on Climate-related Financial Disclosure (TCFD), to report information on the financial implications associated with