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Goal-Based Design Pattern for Delegation of Work in Health Care Teams

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Goal-Based Design Pattern for Delegation of Work in Health Care Teams Goal-based design pattern for delegation of work in health care teams Adela Grando a, Mor Peleg b, David Glasspool a a School of Informatics, Edinburgh University, Edinburgh, United Kingdom bDepartment of Management Information Systems, University of Haifa, Israel, 31905 Abstract exceptions he has to inform the client to transfer the responsi- bility. The accountability for the service outcome and excep- We show how a domain and language independent design tions arising during the service enactment is retained by the pattern, defined as networks of tasks and goals, can be used to client [9]. formally specify the transfer of responsibility and accountabil- We aim to tackle incomplete and ambiguous specification of ity when tasks are delegated in healthcare teams. The pattern responsibility and accountability in health care teams by for- is general enough to be applied unchanged across a broad mally specifying the transfer of responsibility and accountabil- range of different healthcare situations. ity in normal and abnormal situations during delegation of tasks/goals. Keywords. Clinical guideline, goal, design pattern, medical error, exceptions Methods We formalize cooperative work in teams by extending a ven- Introduction dor-independent framework that we previously developed for specifying clinical design patterns [5]. We use the extension Clinical guidelines can contribute to the definition of better, to define a generic pattern for delegation of tasks/goals that safer, and more efficient evidence-based clinical care. specifies levels of responsibility and accountability in normal Computer-interpretable guidelines (CIG) [1] can potentially and abnormal situations. increase the effectiveness of clinical guidelines by delivering Framework for specifying design patterns for normal and patient-specific decision-support at the point of care. In exceptional behavior general CIGs are defined in a particular language and lessons learned while developing them are difficult to share with In our framework [5] design patterns are specified as networks groups working with other languages or different medical of tasks and goals (collectively termed “keystones”) connected conditions. A possible answer is to specify generic solutions or by scheduling constraints based on Petri Nets: all the incoming design patterns [2] to recurrent common problems recognized keystones need to be completed to enact the out coming keys- in health informatics using a formal vendor-independent tone (AND join), the execution of only one of the incoming framework that allows sharing, reuse and study of patterns. keystones is required to enact the out coming keystone (XOR The idea of creating a catalog of generic patterns that could be join), all the out coming keystones are enacted after the ante- accessed and instantiated into particular problems using cedent keystone is completed (AND split) and only one of the different languages has been previously suggested [3-5]. out coming keystones is enacted after the antecedent keystone Healthcare processes, such as those modeled in clinical guide- is completed (XOR split). As in the PRO forma model [1], lines, are often carried out by teams. Incomplete or ambiguous tasks can be decisions, enquiries, actions , or plans (careflows specification of responsibilities and accountabilities in col- comprising activities and goals). Goals represent temporal laborative team work and the possible lack of accountability of patterns of state variables which should be achieved or main- medical staff working in shifts are important problems in tained . When a goal is active, a decision-support system pro- healthcare [6, 7]. According to [8] “When delegating work to poses from a repository one or more candidate plans for satis- others, registered practitioners have a legal responsibility to fying the goal. Once the plan chosen for achieving a goal has have determined the knowledge and skill level required to per- been completed the goal is still active and its successCondition form the delegated task. The registered practitioner is account- is checked to see if it has been achieved. able for delegating the task and the support worker is account- The framework allows abstraction of recurrent domain- able for accepting the delegated tasks, as well as being respon- specific scenarios as patterns, as well as abnormal scenarios sible for his/her actions in carrying it out. This is true if the originating from domain-specific or generic medical errors. support worker has the skills, knowledge and judgement to Deviations from the expected process are abstracted using perform the delegation”. hierarchical definitions in a catalog of state-based exceptions, In team work, delegation and assignment of tasks/goals is done such that an exception is triggered when the corresponding based on the competences of the members of the team. During state occurs, activating a goal-based pattern which abstracts delegation, the responsibility for enacting a service and han- commonly used strategies for repairing or recovering from the dling exceptions is passed from the requester (client) to a per- detected error. These strategies include invoking exception- former (provider); when the provider cannot cope with the handling flows and suspending or discarding affected keys- tones. The suspended or discarded keystones can revert to { If intersection (Competences, Restrictions)!=null their previous state only after the exception-handling flow is then return true else return false; } completed. Exceptions are classified as hazards or obstacles. A hazard corresponds to a state that can potentially produce 2. Boolean function isCompetent (Actor actor, Keystone harm to the patient and an obstacle corresponds to a state service)= where nominal execution of the guideline is not possible, ei- { roleCompetences, roleRestrictions==emptySet; ther because the task cannot be completed or if its completion roles=actor.GetRoles() ; is no longer beneficiary to the patient. While roles!=null { roles.GetFirst()=role; Extending the design-pattern framework by specifying roleCompetences= union(role.GetCompetences(), roles and actors roleCompetences); roleRestrictions= union(role.GetRestrictions(), We extend the framework of [5] by proposing four new types: roleRestrictions); roles.remove(role); type Role= <name, competences, restrictions, } constraints> allCompetences= union(roleCompetences, Name uniquely identifies the role; competences and restric- ator.getCompetences()); tions are sets of keystones that the actors performing the role allRestrictions= union(roleRestrictions, can and cannot perform, respectively; Constraints are predi- actor.getRestrictions()); cates that an actor must satisfy to play a role . For example to If not areConflicting(allCompetences, allRestrictions) && play the role of general practitioner (GP) the role player must allCompetences.contains(service) && be a registered practitioner. Role competence of health profes- not allRestrictions.contains(service) sionals is regulated by statues and professional bodies. then return true else return false; type Actor= <name, roles, competences, restrictions, } attributes > An actor is competent to perform a service if and only if: there The name uniquely identifies the actor; Roles are set of role is no conflict between the restrictions and competences de- names that the actor is playing; Competences and restrictions fined for actor and role, the actor is competent to perform the specify those different from the ones inherited from the roles service (actor’s and roles' competences satisfy the require- played by the actor. The sets of competences and restrictions ments for the service), and the service is not included in the should be based on the actor ’s attributes. For instance in gen- actor’s and role’s sets of restrictions. eral nurses are not allowed to provide service X but nurse Ana can do it because she has taken a recognised course. Finally 3. ActorSet function ObtainCompetentProviders (Keystone the Attributes are set of predicates that can be used to check if service, Proposition constrains, ActorSet staff )= the actor satisfies the role ’s constraints (e.g., has_degree_GP) { providers=emptySet; or to select the actor for service delegation (e.g., based on the While staff!=emptySet attributes experience, other_medical_specialities). { staff.Retrieve()=staffmember; If isCompetent(staffmember, assignment) && The competence, accountability, and delegation of services for canSatisfy(staffmember, assignment, constraints) some health registered professionals are regulated by statutes then and regulatory bodies. In the UK regulatory bodies include the providers.add(staffmember) ; Nursing and Midwifery Council for nurses, midwives and staff.remove(staffmember); health visitors, the Health Professions Council for } physiotherapists, dieticians, speech and language therapists, return providers; and so on. Roles not regulated by statutes are accountable for } their actions in three ways: civil law (duty of care), criminal law, and employment law. Therefore there are good sources The function canSatisfy takes as arguments an actor, a service, of information that can be used to specify, in the way proposed and a constraint and it returns true if the actor can perform the above, the competences of the roles played by health care service satisfying the constraints. Examples of constraints in- professionals. Once the roles and actor specifications have clude time restrictions, place where the service should be
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