Professional development

Course Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course Demanded covered Criteria Participants delivery on offered fees In NAD 1. Management The purpose of this Holders of this qualification are The following are A Diploma in NAMFISA/ Part time, NQF Level 12 45,000.00 Development qualification is to enable able to: covered: management NASIA blended 7 Diploma Months program Managers to make a • Employ a range of specialised English for Academic (Level 6), with learning for Senior (1st July (Senior transition into Senior skills and competencies in the Purposes, a minimum of mode. Managers. 2021- Managers) Management. It seeks to arena of Senior Management. Strategy Development 8 years 30th July enhance their skills set and • Develop their staff and help and Implementation, relevant work 2022) personal capability through each create a personal Scenarios & Strategic experience, of the exploration of the development plan Agility, which one following critical • Demonstrate capability in Strategic year should be management themes: management of complex Management, at senior management in complex organisation, management of Strategic Stakeholder managerial organisation, management of intricate stakeholder Management, level. intricate stakeholder relationships, and pursuit of Leadership Coaching & relationships, the operational efficiency. Mentoring, and development and • Evaluate complex information Business Research implementation of strategy, for use in planning and Methodology. and the pursuit of managing organisations against operational efficiency and the backdrop of uncertainty. strategic agility. • Operate in a range of varied and specific contexts, taking responsibility for the nature and quality of outputs and for formulation and implementation of strategy.

2. Management The purpose of this Holders of this qualification are The following are A Diploma in NAMFISA/ Part time, NQF Level 12 45, 000.00 Development qualification is to deepen the able to: covered: management NASIA blended 6 Diploma Months program managers’ understanding of • Employ a range of specialised English for (Level 5), with learning for middle (1st July (Middle contemporary challenges of skills and competencies in the Communication and a minimum of mode. Managers. 2021- Managers) management by exploring area of Middle Management. Study Skills, 5 years new approaches and • Provide employees with the English for Academic relevant work 30th July practices and their motivation to accomplish Purposes, experience, of 2022) integration into the broader specific tasks on time using the Computer Literacy, which two organisational strategy. It right management mindset. Contemporary Social year should be seeks to increase their • Able to develop a team Issues, at middle personal competencies as building strategy that improves Marketing for Midlevel managerial they set divisional/functional productivity of the whole team. Managers, level. objectives in pursuit of • Assess the company's Business Finance for OR organisational strategy. internal and external situations Midlevel Managers, A Grade 12 and integrate approaches and Strategic Management Certificate, 22 practices in pursuit of for Midlevel Managers, points as per organisational strategy. Change Management UNAM scale in for Midlevel Managers, 5 subjects and Computerized Business English at a Accounting for Midlevel minimum C Managers, grade. In Operation & Project addition, a Management and minimum of Business Negotiation. 10 years work experience, of which five years are at middle managerial level. 3. Management The purpose of this Holders of this qualification are The following are A candidate NAMFISA/ Part time, NQF Level 12 35,000.00 Development qualification is to enable new able to: covered: should possess NASIA blended 5 Diploma Months program (New managers to make a • Employ a range of specialised Contemporary Social a relevant learning for new (1st July Managers) transition into management. skills and competencies in the Issues, level 4 mode. Managers. 2021- It seeks to broaden their area of Junior Management. English for General qualification 30th July insight of organisational • Demonstrate acquisition of Communication, from a 2022) dynamics as well as their skills for managing self and Computer Literacy, recognized capacity to manage others. Business Ethics, institution of themselves and others in • Deal with tense situations, Management in higher pursuit of set organisational and resolve conflict Context, learning, with objectives. a minimum of • Be able to see the future of Organisational 5 years the organisation more clearly Dynamics, relevant work in relation to the present. HR Management for experience, of • Articulate a path for growth – New Managers I which one what would be required to HR Management for year should be move from the present to the New Managers II, at managerial future state. Marketing for level. New Managers, b) Financial Management Alternatively, for New Managers an applicant Project Management should be in for New Managers possession of a minimum Grade 12 Certificate, 22 points as per UNAM scale in 5 subjects and English at a minimum D grade. In addition, a minimum of 5 years work experience, of which one year is at a managerial level, is required.

4. Professional This course aims to provide Upon completion of this short The course focuses on A candidate NAMFISA/N Part time, NQF Level 4 Days 6000.00 Development students with the ability to course, the student should be developing students’ should possess ASIA blended 7 (7-10 in Strategic employ a deep knowledge able to: cross-disciplinary a relevant learning Certificate June Stakeholders base in relation to the 1. Develop a stakeholder’s knowledge and skills Level 6 mode. of 2021) Management management of stakeholders management framework. with regard to qualification as part of an organisational 2. Implement and evaluate a stakeholder from a Achieveme strategy. The course seeks to stake-holder’s strategy. identification, analysis, recognized nt equip participants with the 3. Embed a stakeholder’s management and institution of necessary skills to engage in strategy in the broader involvement in higher deep meaningful organisational strategy. managing and learning, with conversations with their formulating relevant work organisations’ stakeholders organisational experience of such as Board of directors, strategies. The which one shareholders, fellow following topics are year should be employees, customers, covered; the Board of at senior suppliers, partners, directors, the managerial regulators, the public and the shareholders, fellow level. media. employees, customers, suppliers, partners, regulators, the public and the media.

5. Professional The purpose of this Short Upon completion of this short The following topics are A candidate BAN, Part time, NQF Level 4 Days 6000 Development Course is to provide students course, the student should be covered under this should possess NAMFISA/N blended 9 (14-17 in Advance with a detailed exposition of able to: short course; business a relevant ASIA learning Certificate June Business Ethics the Professional Standards of 1. Identify the role of ethics issues and Level 8 mode. of 2021) Practice and Ethical Practices stakeholder interests and definitions, theories, qualification Achieveme expected of Finance recognize ethical issues in and frameworks from a nt professionals especially as business. important to recognized espoused by the CFA 2. Relate the significant issues organizational ethical institution of Institute. The course will also of an ethical controversy in decision making, the higher deal with questions of business to moral philosophy, role of stakeholder learning, with Business Ethics in a broader work group influence, interests, relevant work framework including but not corporate culture, and social interrelationship of experience. limited to issues of responsibility. ethics and social sustainability, corporate 3. Articulate and be able to responsibility, social responsibility and integrate broader ethical issues significant issues of an responsible leadership. The into business and management ethical controversy in aim of this course is to strategy. business to moral provide a comprehensive, philosophy, work group practice driven approach to influence, corporate developing extended and 4. Examine the consequences culture, and social deepened knowledge and of unethical and ethical responsibility, theory or decision-making skills in business decisions. principle for resolving business ethics as an integral 5. Analyse industry practices ethical disputes in part of Business from a perspective of good business, choices of Administration. governance and good ethical making ethical practices especially in judgments in business, combating corruption and mal- consequences of administration. unethical and ethical 6. Apply the principles of business decisions, corporate governance and resolving ethical ethical decision making. dilemmas, role of 7. Apply ethical leadership and corporate governance make ethical judgments within and corporate culture an organisation. in ethical decision making, role of organizational ethics programs and the importance of implementing and auditing ethics and compliance programs, role of ethical leadership in developing an ethical organizational climate, the benefits of strong ethics and compliance initiatives in terms of customer satisfaction, employee retention, and public relations.

6. Professional This short course aims to On completion of this short The course will focus Entry BAN Part time, Certificate 5 days N$ Development equip participants with course, participants should be on the following broad requirements: blended of 6000.00 Certificate in knowledge and skills with able to: themes: basic A minimum of achieveme Occupational regard to principles of 1. Perform basic principles of OHS; two years learning nt in (14 - 18 Health and Occupational Health and identification and risk control. Hazard Identification working mode. Occupation June Safety Safety, core functions and 2. Prevent incidents, injuries and Risk Assessment experience in al Health 2021) tools for implementing, and losses. (HIRA); Accident the relevant and Safety assessing and improving 3. Conduct safety and health causation, investigation industry or a safety performance. The inspections. and prevention; grade 12 rationale for this short course 4. Participate in and coordinate Occupational diseases. certificate. is premised on the need to activities of Health and Safety Principles of give the target audience committees. occupational access to quality training, 5. Develop basic OHS programs epidemiology, Basic which catalyses the Contribute towards OHS legal toxicology, medical attainment of health, safety compliance. surveillance, biological and productivity at the and environmental workplace, as paraphrased monitoring; from Namibia’s Vision 2030. Ergonomics, Occupational Health and Rehabilitation and Safety promotes safe prevention of work- workplaces and healthy related, workers, and the two aspects musculoskeletal contribute to peak disorders. Workplace performance and increased Health and Safety productivity. This course committee, therefore resonates with the representatives; OHS productivity and profit needs Management Systems; of Namibia’s Banking and Emergency Financial Service providers. Preparedness and Response Planning; OHS Legislation.

7. Computer Computer literacy course is On completion of this short The following topics are Entry NAMFISA Part time, Certificate 10 Days N$8500.0 literacy & designed to introduce course, participants should be covered under this requirements: blended of (21 JUN- 0 Digital fluency participants to the basic able to: short course: A minimum of learning achieveme 02 JULY knowledge of computer Module 1: Information two years mode. nt in 2021) principles. Hardware and 1. Understand key concepts Technology Concepts working Computer software including internet relating to ICT, computers, (Theory) experience in literacy & and email. The course is devices and software. the relevant practical (hands on) that will 2. Work effectively on the Module 2: Using industry or a Digital give the participants the skills computer desktop using icons, Computers and File grade 12 fluency needed to work in automated windows Management (With certificate. environment. The skills 3. Adjust the main operating Windows OS) accomplished will enable the system settings and use built-in Module 3: Word participants to use computer help features Processing (With MS equipment and programs for 4. Create a simple document Word) processing of information, and print an output Module 4: and it can allow employee to 5. Know about the main Spreadsheets (With MS be more efficient and concepts of file management Excel) productive, to provide better and be able to efficiently Module 5: Database return in investments. organize files and folders (with MS Access) The course will look at the 6. Understand key storage Module 6: Presentation potential of digital trends and concepts and use utility (With MS PowerPoint) technology, and will software to compress and Module 7: Internet and introduce the participants to extract large files Email (With Internet the necessary skills needed to 7. Understand network Explorer and Outlook) solve the challenges facing concepts and connection Module 8: Digital business such as constant options and be able to connect Fluency changing market and to a network accelerating pace of 8. Understand the importance technology. of protecting data and devices Digital fluency will empower from malware, and the the participants with the importance of backing up data effective and ethical 9. Recognize considerations knowledge to interpret relating to green IT, information, construct accessibility, and user health knowledge and communicate 10. Format and edit word the ideas in a digital processing documents. connected world. 11. Use of spreadsheets and Excel 12. Digital Intelligence

8. Self- The Self-management By the end of the training • Self- BAN/NASIA Instructor- All 3 Days N$2,000.0 Management course provides an course, the participants are awareness Led delegates 0 per opportunity for people to expected to have: • Establishing classroom- will receive (02 -04 delegate July 2021) gain the ability to control • Developed self- Personal based a their thoughts, feelings, and training. Certificate awareness strategies Vision and actions. These skills enable • Developed a greater Goals Videos, of individuals to strive for their sense of integrity and • Identification Notes, attendance ultimate goals, perform at strength to accomplish of Your Discussions work, and contribute to a goals Emotional , and healthy work environment. • Build a healthier self- Blind Spot to Presentatio concept to manage Reduce ns will all issues and events Conflict and be part of • Develop strategy Stress the towards a greater • Management delivery. time-task productivity of Time • Manage stress more Through effectively and Prioritisation efficiently • Achieving a • Cultivate greater Balance flexibility contributing Between toward an effective Work, Family, self-managed team and Rest • Managing Emotions, and Develop Empathic Atonement to Build Strong Relationships • The Power of Motivation • Problem solving • Emotional regulation • Self- motivation • Stress management • Accountability • Delegation • Managing work relationships

9. Professional This course is intended to By the end of the training BAN, Blended All 3 Days N$2,100.0 Business enhance the participants' course, the participants are NAMFISA/N learning delegates 0 per • Components of (29-30 Communicatio abilities to communicate expected to have: ASIA mode will receive delegate July 2021) n effectively in professional business Videos, a • Demonstrate an communication situations. Participants will Notes, Certificate also develop business understanding of • Contemporary Discussions of connections, gain trust, business communication issues in business , and attendance improve communication, in the social context. communication Presentatio • Interpersonal interpersonal skills, • Differentiate and produce ns will all professional writing, and communication be part of various forms of business skills business presentations. communication the • Business writing documents delivery skills • Communicate personal or • Business team ideas and feelings presentation skills efficiently • Intercultural communication • Confidently develop and • Meeting execute professional Procedures and business presentations. documentations • Interviewing skills Describe, explain and discuss • Problem-solving oral and written communication skills about • Editing and meetings, editing, interviews, revising developing arguments, • problem-solving, and case studies 10. Performance Performance management By the end of the training • Understanding BAN/NASIA Blended All 3 Days N$2,800.0 Management can be regarded as a course, the participants are performance learning delegates (28-30 0 per systematic process to expected to have: mode will receive June delegate improve organizational • Performance Videos, a 2021) • Develop an understanding management performance by developing Notes, Certificate the performance of of performance principles principles Discussions of individuals and teams , and attendance • Recognize the • Performance working with an organization. Presentatio Performance management management This is the means of getting ns will all process and cycle process and cycle better results from the be part of organization, teams, and • Identify performance • Identify the individuals by understanding objectives and standards performance delivery and managing their objectives and performance within a • Acquire the necessary standards framework of planned goals, skills to set performance standards, and competence agreement planning and • Performance requirements. assessments. management activities

• Performance agreement and planning

• Performance Measures & Assessments

• Improving Individual and team performance

• Coaching 11. Listening Skills Communication skills are at By the end of the training • The BAN, Blended All 2 Days N$1,200.0 the heart of everything we course, the participants are Communication NAMFISA/N learning delegates 0 per do each day, whether at expected to have: Process ASIA mode will receive delegate home, at work, or play. The a listening skills course will • An understanding of how • The Three Levels of Videos, Certificate (30-31 help participants develop listening impacts job Listening Notes, of August and practice their active effectiveness Discussions attendance 2021) • Techniques to Aid listening skills. Those who , and develop the skill can build • Improved their ability to Listening and Build Presentatio relationships, develop listen and communicate Trust ns will all networks, gain the trust of be part of • developed better ways to • Looking for Non- their colleagues, lessen the engage others Verbal Cues stress or conflict, and delivery increase productivity. • Identified ways to become • Building Rapport a better listener and

Acknowledging the • Developed the use of body Speaker language to reflect a positive listening attitude • Empathy: Supporting Deep • Understood how to use Listening listening to improve the ability to influence and • Mindful Listening: negotiate Looping and Dipping

• Willingness to Listen: Developing Curiosity

• Getting Your Message Across: Helping Others Listen

• Win-Win Listening: Understanding Vs. Competing

• The Emotionally Intelligent Listener 12. Problem- The problem-solving course By the end of the training • Introduction to BAN, Blended All 2 Days N$2,500.0 Solving is designed to equip course, the participants are problem NAMFISA/N learning delegates 0 per (19-20 participants with the ability expected to have: Identification to mode will receive delegate ASIA August to find solutions within Problem-solving Videos, a 2021) complex problems and issues • Grasped the concept Notes, Certificate of problem-solving • Problem Analysis by applying creative thinking Discussions of and Decision- to see the common sense to • Understood how to , and attendance the original problem and Making Best Presentatio apply problem-solving Practices figure out what the next steps and tools ns will all steps should be. be part of • Problem Solving • Created strategies to the Processes deal with individual delivery and group decisions • Problem-solving steps and tools • Understood how to overcome barriers to • Identifying effective problem appropriate and solving innovative solutions

• IDEAL Heuristic problem-solving method

• Decision Making Methods

• Implementing, evaluating, and following up on decisions

• Strategic applications in Implementing Decisions

• Avoiding common decision-making mistakes

• Making correct, timely individual and group decision BAN, Blended All 2 Days N$2,500.0 13. Planning, This course will enable NAMFISA/N learning delegates 0 per By the end of the training • Importance of (05-06 Prioritization individuals and staff of all ASIA mode will receive delegate course, the participants are planning, August and Organizing levels to understand the Videos, a 2021) importance of Planning and expected to have: organizing, Notes, Certificate prioritizing towards and Discussions of • Identified techniques prioritizing improving their productivity to plan and organize , and attendance at work and to effectively daily Presentatio more effectively deal with interruptions, • Basic planning ns will all disruptions and any • Identified how not to process be part of unproductive activities. The procrastinate and how the course also deals with to prioritize and • Goal Setting delivery identifying how to set manage their realistic goals and objectives workload • Criteria for Prioritizing for real-life priorities. • Understood how and using the what they can Urgent and delegate Important Model • Develop strategies for setting SMART • Time objectives management

• Organization at work • Setting SMART Objectives

• Effective delegation process

• Establishing Responsibilitie s and Priorities

• Effective Use of Diaries, Time Planners, Time Logs, and organizers

• Techniques to manage workplace stress

14. Emotional Emotional Intelligence is By the end of the training • Emotional NAMFISA/N Blended All 3 Days N$2,300.0 Intelligence created to help participants course, the participants are Intelligence ASIA learning delegates 0 per enhance their emotional and expected to have: mode will receive (13-15 delegate • Emotional Septembe social skills that build Videos, a r 2021) positive relationships within • Understood how to apply recognition Notes, Certificate the organization. emotional intelligence at Discussions of • Emotional and self- work , and attendance regulation Presentatio • Describe emotional intelligence components • Factors affecting ns will all Emotional be part of • Demonstrate what makes Intelligence the emotional intelligence delivery different from ‘traditional’ • Benefits of intelligence Emotional Intelligence • Explain how emotional • Overview of intelligence can be used to Emotional improve interpersonal Quotient relationships and guide self-development • Mixed models of emotional • Know why emotional intelligence intelligence matters • How to measure • Apply the concept of emotional emotional intelligence to a intelligence workplace setting • Empathy • Create a positive impact on your career and life by • Self-Awareness managing emotions • Self-Motivation • Join this program to make • Understand great decisions and create Emotional good relations Meanings

• Utilize Emotions to Facilitate Thinking

• Understand Emotions as well as How to Manage Them in the Workplace

• Impact of EI on Work Performance

15. Financial Financial Literacy is a Upon completion of Indicative content A candidate BAN, Block NQF Level 4-days 8850.00 this course, includes: basic should NAMFISA/ release 5 literacy/wellne practical, skills-based course participants will be principles of possess a NASIA blended Certificate (3-4 & ss emphasising tasks for solving able to: economics, money in learning of relevant Level 10-11 real-life financial problems. 1. Understand basic the approach concepts Surrounding 4 qualification As an introduction course in personal financial • economy and from a Achieveme July management personal financial 2. Understand tools to banking, recognized nt 2021) management, it provides make wise decisions budgeting, credit institution of learners with tools to make regarding their management, higher financial wiser decisions regarding affairs/wellbeing consumer rights, learning, with their financial 3. Be an informed user investments, risk relevant work affairs/wellbeing. It of basic financial experience. decision-making tools, management, combines financial 4. Be able to plan retirement OR Grade 12 knowledge, skills, attitudes secure financial future planning and Certificate, 22 5. Able to access and behaviours required for relevant financial wealth creation points as per sound financial decisions, information and NUST scale in based on personal assistance; 5 subjects and 6. Understand the circumstances, to improve concepts and English at a financial wellbeing. components of minimum D earnings, savings, grade. In spending and investing. addition, a

minimum of 5 years of work experience, of which one year is at a managerial level, is required. 16. English This course gives students The course aims at 1.General English A candidate NAMFISA, Block NQF Level 4-days ( 7000.00 Communication the opportunity to developing a wide range of 2. Business English should possess BAN/NASIA release 4 6-10 & Presentation speak on general topics, to skills: 4. Skills development a relevant blended Certificate Sept Skill learning communicate in Business 1. Language Development, Students are taught to Level 3 approach of 2021) environment and to which involves grammar and develop their skills in: qualification Achievem ent understand texts on business extensive vocabulary learning. Reading OR Grade 12 in the English-speaking 2. Writing skills, which have Writing Certificate, 22 world. a specific focus on literacy Listening points as per and short essays, memoranda, Presentation NUST scale in notes. 5 subjects and 3. Reading, which involves English at a study of instructional business- related texts of topical minimum D relevance. grade. 4. Listening, which includes comprehension of gist and detailed information. 5. Communication skills, which cover communication situations (within the framework of Breakthrough level). 6. Presentation Skills which include product demonstration.

17. Marketing and Analyse market and Upon successful completion of 1. Introduction to A candidate BAN/NASIA Block NQF Level 4-days 7000 Sales marketing by determining this Marketing: should release 5 (4-8 Oct the forces that affect the course students will, through 2. Marketing possess a blended Certificate learning 2021) internal and external assessment activities, show Research – An relevant Level approach of marketing environment to evidence of their ability to: overview of its Role in 4 qualification Achievem ent make relevant marketing Marketing Decision OR Grade recommendations. Interpret 1. Demonstrate an Making 10 (22 points) and implement a sales and understanding of marketing as 3. The Marketing Or Grade marketing strategy, monitor a specialized business Environment 12 Certificate (22 points) as the progress and discipline; 4. An overview of the per NUST implement corrective Influence of Consumer scale in 5 measures during the sales 2. Explain basic marketing Behaviour on subjects including and concepts, i.e. needs, wants, Marketing Action English at a marketing activities. demands, customer care and 5. Ethics in Marketing minimum D satisfaction, etc.; 6. The selling Process grade 3. Discuss the contribution of 7. Selling Tactics, marketing to an organisational Techniques and set- up; Strategies 4. Apply the marketing 8. Negotiation research process and 9. Sales Metrics (Ratios) appreciate its essence in 10. Digital Marketing decision making; and Personal Selling Analyse the practical relevance of the marketing mix; 5. Identify the elements of the marketing mix and to develop a dedicated marketing mix for a Business to Business (B2B) or Business to Customer (B2C) entity. 6. Determine the essence of marketing research and information with respect to all marketing activities; 7. Implement market and marketing analysis and make relevant recommendations; 8. Discuss the role of ethics in marketing; and 9. Analyse the forces that affect the internal and external Marketing Environment. 10. Perform the selling function 11. explore the uses of digital marketing in personal Selling

18. Computer The course is designed to Upon successful completion of 1. Knowing computer A candidate NAMFISA, Block NQF Level 4-days 7000 Literacy aim at imparting a basic level this course students will, 2. Operating Computer should possess NIA/IIN/NA release 4 (26-30 appreciation of computing through assessment activities, using GUI Based a relevant blended Certificate SIA learning July issues. After completing the show evidence of their ability Operating System Level 3 approach of 2021) course, the student will be to: 3. Understanding Word qualification Achievem ent able to use the computer for 1.Operate GUI based processing OR Grade basic purposes such as operating systems computers 4. Using Spread Sheet 10 (22 points) preparing 2. Use Microsoft word 5. Introduction to Or Grade personnel/business letters, 3. Use spreadsheet Internet 12 Certificate (22 points) viewing information on 4. Browse and search 6. WWW and web as per NUST Internet (the web), sending the internet browsers scale in 5 mails, using internet banking 7. Communications and subjects including services etc. The course aims Collaboration to impart digital literacy 5. Make presentations 8. Making presentation English at a minimum D among participants. using computer and 9. Financial Literacy for grade applications banking Scheme and 6. Complete online Ap forms for banking and other services 19. Introduction to Analyse and apply to given Upon successful completion of 1. Examining the A candidate BAN, Block NQF Level 4-days 7000 Management & situations the process of this environment should NAMFISA/N release 5 (01 -04 Business Ethics management, that is, course students will, through 2. Subcultures possess a blended Certificate JUNE ASIA of planning, organising, leading assessment activities, show 3. Operations relevant learning 2021) Achieveme and controlling within the evidence of their ability to: 4. Planning and Level 4 approach nt framework of managerial 1. Explain the purpose of scheduling work qualification decision making, and business organisations, and 5. Controlling work OR Grade 10 understand the importance their relationship with the 6. Information as a (22 points) of good communication to business environment resource Or Grade successful management. 2. Identify and evaluate 7. Decision making and 12 Certificate concepts and principles of problem solving (22 points) as business organisation and 8. Quality issues per NUST management, including the 9. Managing change scale in 5 historical development of 10. Dealing with subjects management theories and their conflict including application to contemporary 11. Business Ethics English at a Busines minimum D 3. Apply business management grade processes in the daily running of business operations 4. Understand fundamental skills and techniques in functional management areas of information management, operations and human resource especially in handling conflicts and change. 5. Discuss the importance of quality management issues on business and management 6. Apply business ethics principles in pursuit of business opportunities

20. Leadership Develop leadership potential After completion of the course 1. Leadership and A candidate BAN, Block NQF Level 4-days 7000 to meet the challenges and the student is expected to: Change should possess NAMFISA/N release 5 (01-04 opportunities of today’s 1. Have increased knowledge 2. Personal leadership a relevant ASIA blended Certificate JUNE dynamic business work to understand and evaluate and leadership styles Level learning of 2021) environment. organisational, management 3. Learning and 4 qualification approach Achievem and leadership problems and learning to learn OR Grade 10 ent possibilities. 4. Leadership of (22 points) Or 2. Have increased knowledge change Grade and skills to design and change 5. Appreciative inquiry 12 work organisation, to and Certificate (22 contribute to working Appreciative leadership points) as environments in which 6. People's reactions per NUST everyone is able to contribute to change scale in 5 to organisational learning and 7. Leadership Skills subjects success. 8. Coaching skills including 3. Have increased awareness of 9. Leadership in English at a his/her personal leadership groups: building and minimum D style. leading efficient teams grade 4. Have strengthened his/her 10. Conflict leadership skills, e.g. management and interpersonal skills, team handling difficult development, conflict conversations management, communication 11. Communications and change skills. skills, especially listening skills 12. Strategic Management 13. Creating a vision 14. Analyse the strengths and weaknesses of an organisation 15. Organisational Design 16. The basics of a planning process

21. Change Change Management is just After completion of the The Change A candidate BAN/NASIA Block NQF Level 4-days 7000 Management Management training should release 5 as essential as Project course the student is content covers four possess a blended Certificate (5-9 July Management when expected to: “change” areas which relevant learning of 2021) are as follows: Level executing a project. This is 1. Demonstrate the importance approach Achievem why many project of Individual Change 1. Individual Change 4 ent management professionals 2. Discuss Team changes (IG) qualification 2. Team Change (TG) also opt for a Change 3. Discuss Organisational OR Grade 3. Organizational 10 (22 Management certification. change Change (OG) points) Or This course will help 4. Discuss Leading Change Grade 4. Leading Change (LG) participants to Analyse and 12 Certificate (22 apply change management points) as concepts and strategies as per NUST they apply to business scale in management. 5subjects including English at a minimum D grade.

22. Negotiation Negotiate with suppliers on Upon completion of this 1. Introduction. A BAN, Block NQF Level 4-days 7000 candidate release 5 purchasing terms, conditions course, the students will be 2. What is negotiation? (18-22 should NAMFISA/N blended Certificate and pricing. expected to: 3. Negotiation vs other Oct possess a ASIA learning of • Define the stages and social interactions. 2021) relevant approach Achievem elements of the 3. Aspects of Level ent negotiation process negotiation research 4 • Develop the skills and and practice qualification OR Grade techniques of a 4. Aspects of 10 (22 successful negotiator negotiation points) Or • Identify optimal win-win 5. Preparing the Grade solutions in negotiations and negotiations 12 make profitable deals Certificate • Differentiate 6. Goal-setting: (22 points) negotiation s t y l e s and identifying your as per NUST mental models, analyze their goals, options and scale in 5 own and criteria of success subjects their partner’s behavior in 7. Identifying your including negotiations BATNA English at a • Learn to counter (best alternative to a minimum D manipulation a n d negotiated agreement) grade psychological press in and ZOPA (zone of negotiations. possible agreement) 8. Assessing the other side, red- teaming 9. Learning about catalysts and barriers of successful collaboration 10. Designing a negotiation plan 11. Creating a negotiation team 12. In the room: the actual negotiation stage 13. Phases of actual negotiations: initial phase, exploratory phase and finalization 14. Rational and emotional elements of trust, cultural and psychological. 15. Special negotiation cases 16. International and cross- cultural negotiations 17. Crisis negotiations

Risk

Course Demanded Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course covered Criteria Participants delivery on offered fees In NAD 1. The aim of the course is to On completion of this short The following topics are Entry NAMFISA/N Part time, Certificate 13 Days N$ 10,200 Analysis & give an overview on credit course, participants should be covered under this requirements: ASIA blended of (21 Modelling risk analysis and modelling able to: short course: A minimum of learning achieveme JUNE-07 techniques. The focus will be 1. Define and explain credit Module 1: Quantitative two years mode. nt in JULY) on introducing candidates to risk, credit Methods in Finance working Professiona the concept of credit risk, and how to manage/mitigate Module 2: Credit Risk experience in l credit risk modelling, credit risk using credit risk Modelling & Analysis the relevant Developme measurement and mitigates industry or a nt in Credit management. 2. Identify different credit grade 12 Risk derivatives and their uses certificate. Analysis & 3. Define and appreciate the Modelling concept of OTC derivatives, the concept of netting, , and the role of Central Clearing in credit risk mitigation 4. Define roles of a credit analyst and outline the skills expected of a credit analyst to have. 5. Appreciate the idea of regulatory initiatives in OTC derivative and the aim in mitigating counterpart risk. 6. Appreciate the concept of and the mechanics behind trenching (CDOs) 7. Cash flow-based lending

2. Risk Models & The aim of the course is to On completion of this short The following topics are Entry NAMFISA/N Part time, Certificate 13 Days N$ 10,200 Analysis give an overview on credit course, participants should be covered under this requirements: ASIA blended of (21 risk analysis and modelling able to: short course: A minimum of learning achieveme JUNE-07 techniques. The focus will be 1.Define of an Module 1: Quantitative two years mode. nt in JULY on introducing candidates to asset\portfolio and estimate Methods in Finance working Professiona 2021). the concept of credit risk, VaR using historical simulation, Module 2: Risk Models experience in l credit risk modelling, Monte Carlo Simulation, and & Analysis the relevant Developme measurement and parametric approaches industry or a nt in Risk management. 2.Estimate the Expected grade 12 Models & Shortfall given P/L or return certificate. Analysis data 3.Define coherent risk measures 4.Define VaR back testing and exceptions, Basel rules, and explain the importance of VaR back testing in risk modeling 5.Value fixed income securities (e.g., zero-coupon, coupon- paying bonds) and determine and interpret YTM of a bond. 6. Value securities using Binomial trees, and the Black Scholes method. 7. Role of ratings in credit risk management, classifications of credit and their correlation with other financial risks 8. Define default risk, recovery risk, exposure risk and EAD 9. Explain EL, UL, VaR in credit risk 10. Define a ratings migration. Using Merton model, calculate the value of a firm’s debt and equity and the volatility of firm value. 11. Describe counterpart risk, credit exposure, credit migration, recovery, MtM, PD, LGD, RR 12. Define and describe and metrics for credit exposure, that is, expected MtM, EE, EPE, ENE. 13. Explain the motivation for and challenges of pricing counterparty risk. 3. Stress Testing & This course aims to provide a On completion of this short The following topics are Entry NAMFISA/N Part time, Certificate 13 Days N$ 10,200 Risk Integration comprehensive overview of course, participants should be covered under this requirements: ASIA blended of (21 JUNE stress testing and various able to: short course: A minimum of learning achieveme -07 JULY models that are used for 1. Apply various models Module 1: Quantitative two years mode. nt in 2021) stress testing, reverse and (ARMA, Vector AR, Vector Error Methods in Finance working Professiona risk integration. Correction Models) to stress Module 2: Stress experience in l testing and risk integration Testing and Risk the relevant Developme 2. Understand and apply Asset Integration industry or a nt in Stress and liability management using grade 12 Testing & Margin at Risk and Liquidity certificate. Risk analysis Integration 3. Understand and apply term structure of interest rates and VaR models 4. Analyze portfolio credit risk 5. Compute Balance Sheet Projection, Profit and loss projection and Analyze . 6. Understand and apply financial ratios such as Capital, leverage and liquidity ratios in stress testing 7. Analyze ruinous macroeconomic scenarios.

4. Corporate Apply corporate governance By the end of this course, 1. An A candidate BAN, Block NQF Level 4-days 7000 Governance & principles in the students will be able to explain, Introduction to should NAMFISA/N release 5 (16-20 Data Management administration of data and evaluate and analyze: Corporate possess a blended Certificate ASIA of Aug use best global practices in Governance: The relevant learning Achieveme 2021) corporate governance. 1. The global best Corporation, Level 4 approach nt practice knowledge in Strategy qualification corporate governance Formation and OR Grade 10 environment, the corporate Value Creation. (22 points) forms, proper corporate, legal, 2. Ownership and Or Grade Shareholders. and regulatory frameworks 12 3. The Board of Certificate (22 necessary to perform the Directors. points) as per duties of the board in 4. The Management NUST scale in protecting the rights of the and 5 subjects shareholders. Compensation. including 2. The causes and 5. Transparency, English at a consequences of agency Disclosure, and Communication. minimum D problems due to inherent 6. Corporate Social grade conflicts of interest between Responsibility. shareholders, the board of 7. Data Management in the context of directors, and the executive governance management and other 8. The International stakeholders in governance. En viro nm e nt f o r 3. The global best practice Corporate Governance principles of corporate governance as defined by and conventions. 4. How transparency, responsibility, accountability, and fair and equitable treatment of all shareholders form the basis of good corporate governance practices. 5. The relationship between Corporate governance, corporate finance, investments and shareholder wealth maximization. 6. The tools for assessment and scoring of corporate governance practices for investors. 7. Data Management in the context of corporate governance. 8. Data Determination and data standards

Capital markets/Finance/Investment

Course Demanded Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course covered Criteria Participants delivery on offered fees In NAD 1. Professional This Short Course is a Upon completion of this short This course is in line A candidate BON/NASI Part time, NQF Level 4 Days 6000.00 Development in current module within the course, the student should be with the Chartered should possess A blended 9 (01-04 Equity and Capital Master of Business able to: Financial Analyst (CFA) a relevant learning Certificate JULY Market Administration (Finance) at Program materials for Level 8 mode. of 2021) Development Namibia Business School 1. Differentiate and explain the level 1 and 2 as well as qualification Achieveme (NBS). various equity securities in the equity market courses from a nt context of determining an of leading MBA recognized The purpose of this Short investment strategy. programs globally.The institution of Course is to provide 2. Analyse and value the following topics are higher participants with a practical various equity securities in the covered; Types of learning, with yet comprehensive and different markets. Equity Securities and relevant work systematic knowledge of 3. Develop and implement an Their Characteristics, experience. equity investments as an equity investment strategy and Equity Markets: integral part of business evaluate independently its Characteristics, administration. Further, success against set return Institutions, and participants will be provided objectives. Benchmarks, with basic concepts of Fundamental Analysis financial markets, types of (Sector, Industry, assets and contracts, Company) and the financial intermediaries and Valuation of Individual their mechanisms, available Equity Securities, instruments of investment Equity Market and trade, risks and returns, Valuation and Return and market indices. The Analysis, Special course explores issues of Applications of efficient markets theory, Fundamental Analysis models for portfolio (Residual Earnings) and selection, asset pricing Equity of Hybrid theory, options and futures, Investment Vehicles. and performance evaluation. 2. Professional The course provides On completion of this short The following topics are Entry BON, Part time, Certificate 13 Days N$ Development in participants with a course, participants should be covered under this requirements: NAMFISA/N blended of (21 10,200 Bank Supervision comprehensive overview of able to: short course: A minimum of ASIA learning achieveme JUNE-07 and Capital Basel Accords from Basel I- Module 1: Quantitative two years mode. nt in JULY Adequacy III. The course will further 1. Understand and apply Methods in Finance working Professiona 2021). present an overview of the logarithms Module 2: Bank experience in l Basel III capital and liquidity 2. Understand and use Supervision and Capital the relevant Developme regulations for banks. This is compounded returns and Adequacy industry or a nt in Bank an interactive course, where continuously compounded grade 12 Supervision real-life examples, case returns certificate. and Capital studies and exercises are 3. Apply geometric series Adequacy. used to illustrate key 4. Apply probability and learning points and to statistical concepts in finance enable participants to apply problems. the concepts delivered 5. Understand and apply throughout the course, various probability including scenario relating distributions to the COVID-19 pandemic. 6. Understand and apply vectors and matrices 7. Apply regression models. 8. Understand major issues relating to the implementation of the Basel framework in the banking industry. 9. Navigate the regulatory environment in the banking industry. 3. Portfolio The course aims to provide On completion of this short The following topics are Entry NAMFISA/N Part time, Certificate 13 Days N$ Management & comprehensive overview of course, participants should be covered under this requirements: ASIA blended of (21 10,200 Investment theory and practice of able to: short course: A minimum of learning achieveme JUNE-07 Analysis portfolio management and 1. Engage with securities Module 1: Quantitative two years mode. nt in JULY quantitative analysis of markets and capital markets Methods in Finance working Professiona 2021) investment. 2. Model and analyze Asset Module 2: Portfolio experience in l Allocation Management & the relevant Developme 3. Work with models of risk Investment Analysis industry or a nt in and return grade 12 Portfolio 4. Apply and analyze asset certificate. Manageme pricing models nt & 5. Valuate stocks, securities Investment and financial derivatives Analysis. 6. Analyze financial statements 7. Evaluate portfolio performance

4. Financial This course aims to develop 1. Explain the importance Indicative content A candidate RFIN/NASI Block NQF Level 5-days 8850.00 Management a basic and applied of share price includes: Introduction should A release 7 (11-12 understanding of business to Financial possess a blended Certificate of & 18-19 finance, which deals with maximization and the Management; Financial relevant learning Achieveme Sept how organizations influence of agency costs. Statement Analysis; Level approach nt 2021) effectively manage their 2. Solve business problems Time Value of Money; 6 qualification operating and fixed assets as that incorporate the time Stock and Bond from a well as fund them with an value of money. Valuation; Risk and recognized optimal mix of debt and 3. Examine the Return: Beta and institution of equity financing to enhance performance of an CAPM; Interest Rates; higher value for stakeholders. Its organization using Capital Budgeting and learning, with goal is to train finance different financial resources allocation; relevant work workers who are flexible and statement analyses Weighted Cost of experience. possess substantial techniques. Capital, and Capital problem-solving abilities. 4. Demonstrate how risk is Structure Hence, it targets substantive incorporated into the and potential managers with calculation of an asset’s finance responsibilities, required rate of return. assistant managers and 5. Value the stocks and accountants in the Finance bonds issued by Sector. Finance officers and companies to finance their operations. auditors could also benefit 6. Explain the shape of the from the course. yield curve, risk-free rate and sources of risk premium. 7. Appraise the financial viability of new projects using capital budgeting techniques. 8. Estimate the appropriate cost of capital for a business in different situations. 9. Analyze the optimal capital structure for a company based on an assessment of its operational leverage and other factors.

5. Auditing This course will make a A participant of this course The summary of topics Targeted at BAN, Block NQF Level 4-days 8850.00 real contribution to should be able to: NAMFISA release 7 to cover include; senior/middle student’s understanding of 1. Describe the nature and blended Certificate (28-29 auditing, advance auditing purpose of auditing assurance and non- and senior learning of Aug & techniques, assurance 2. Describe the regulatory assurance level managers and statutory matters in approach Achieveme 4-5 Aug framework governing the engagements, nature in accounting relation to the execution of nt 2021) the entire audit process, external audit of financial and purpose of an and by exposing students to statements, including an audit, audit legal and management the more detailed and areas practical aspects of understanding of professional auditing financial International Standards of framework, planning possessing statements Auditing where appropriate and risk assessment, relevant level transaction cycle. and Professional Ethics and internal control 6 qualification codes of conduct systems, audit from a 3. Describe the rights, evidence, audit reports recognised duties and institution of professional obligations of and emerging issues an auditor and trends in auditing. higher learning 4. Explain the process of Pre-engagement with relevant planning an audit and the activities and quality work necessity for an appropriate control (at engagement experience. audit programme taking into and firm level ISQC1 & account audit evidence and ISQM1), emphasis on audit risk (excluding group concept of accounts) independence. 5. Explain the risk-based approach to audit of limited companies; describe the audit evidence required in specified situations 6. Describe the audit work required at the final review and report stage of an audit 7. Describe pre-engagement activities and quality control (at engagement and firm level ISQC1 & ISQM1), emphasis on concept of independence.

6. General banking This course provided On completing the course, Topics covered include: Targeted at BAN Block NQF Level 4-days 8850.00 participants banking release 6 participants with a 1. Overview of the should be able to: employees Certificate (17-18 complete and banking industry in seeking to of & 24-25 comprehensive overview of 1. Explain the nature of the Namibia and South grow in the blended Achieveme July banking the banking activities and Africa industry learning nt industry in Namibia 2021) the operations of financial 2. Appreciate the role of 2. The role of money Low to approach institutions. Coursework professional and in the economy and middle level includes an overview of high-quality service in banks monetary policy in bank and identify both the national and Namibia supervisors special needs clients. international banking 3. Bank customers School leavers 3. Explain the various services and special types of systems and regulations that offered by Bank customers: wanting to govern the lending, banking institutions and the include disabled start a career common investment and holding of persons, illiterate, in banking products of banks. visually impaired, and funds. 4. Present the legal mental ill persons. possessing framework covering 4. Risks in banking relevant level the banking and finance and its management: 5 qualification industry in include risk concept, from a Namibia 5. Outline the role of interest rates; credit recognised monetary policy to risk, , institution of the Namibian economy. compliance risk, higher learning 6. Explain the nature currency risk and with relevant of money work laundering, its background counter-party risk. experience. and how money is 5. The Bank of laundered Namibia (BoN) and 7. Evaluate the inherent risk aspects of money common to banking and laundering finance industry and assess its Legal and regulatory development. framework covering the financial environment in Namibia 6. Banking services: e.g. lending, deposits, negotiable instruments, and non-traditional bank services such as insurance 7. Customer service, confidentiality, and ethical issues in Banking

7. Taxes The course aims to provide At the end of the course, Topics covered in the This course BAN Block NQF Level 4-days 8850.00 participants should be able to: course include; will be release 7 participants with an Introduction to useful to blended Certificate (31 July introduction to the latest 1. Understand the Income Tax in both learnin of – 1 Aug Namibian Tax Laws. This Namibia, Gross accountants Achieveme principles and framework of and non- g & 7-8 course will serve as a the Income Tax Act and Value Income, Special accountants appro nt Aug refresher course to Inclusions and willing to Added Tax Act of Namibia ach, 2021) accountants together with 2. Apply the provisions of the Exempt Income, acquire knowledge of facilita all the latest relevant Act to determine gross Individuals (Natural income and special inclusions introduction ted applicable gazetted tax laws 3. Recognise receipts Persons), general to the latest throug tax laws in and it will provide non exempted from Tax 4. deduction formula, h Calculate tax for Namibia and accountants with specific deductions, possessing Small individuals, partnerships, and group adequate knowledge of other business entities. partnerships, PAYE & relevant level 6 work, t h e Namibian Tax law 5. Determine VAT liability provisional taxes, qualification gallery mechanisms. for VAT registered persons. trading stock, foreign from a walks, 6. Complete relevant tax transactions recognised institution of think- returns both manual and e-file. and value added tax. higher write 7. perform tasks related to tax Tax Planning learning with exercises Planning relevant work and experience. student

story telling exercises. 8. Financial report This course offers a Participants in the short Topics will cover, This course Block NQF Level 4-days 8850 practical hand-on course will be able to; will be NAMFISA/ release 6 analysis and financial statement ( financial statement analysis 1. Analyses financial useful to NASIA blended Certificate 14-15 interpretation preparation, ratio both learning of and interpretation covering statements using tools such & 21-22 analysis, financial accountants, approach Achievem the three model financial as ratio. intermediat ent Aug statements analysis, statements including 2. In terpret the three-model e and senior 2021) financial non-financial finance the comprehensive income, statements for financial performance manages statement of financial involved in decision-making purposes measures, and position and the statement decision 3. Understand and synthesis applicable financial making of cash flows. It also the non-financial performance reporting standards, possessing provides overview of credit, relevant measures with financial models for analysing level 6 finance and investment performance for robust business internal and qualification from a analyses that are critical to decisions external environment. recognised not only financial 4. Understand applicable Accounting frameworks institution of financial institutions but also other (overview of the higher reporting standards learning organisations in the 5. Analyse the environments in differences, how with economy. which appropriate framework relevant business operates. is adopted - IFRS, IFRS work experience. 6. Discuss various Accounting for SMEs, NAC001). frameworks.

Market conduct

Course Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course Demanded covered Criteria Participants delivery on offered fees In NAD 1.Customer This is an engaging 2-day By the end of the training • Principles of great BAN Blended All 2 Days N$2,000.0 Centricity - customer service training to course, the participants are customer service learning delegates (27-28 0 per Treating develop and fine-tune customer expected to have: • Identifying your mode, will receive May delegate Customers Fairly service skills. Focusing on the •Grasped the principles of Customers. Videos, a 2021) best elements of customer care good customer service • Establishing Notes, Certificate and service combined with best •Understood who their customer needs Discussions of practice in Communication customers are and responding to , and attendance Strategies, Emotional •Developed skills in engaging requests Presentatio Intelligence that utilizes with customers and handling • Adding value ns will all strategies to build employee their complaints effectively through customer be part of self-motivation to offer world- •Identified ways they can add service and the class service. value to customer relationships designing delivery. and exceed expectations customer •Developed skills on how to experience manage the customer journey • Taking Ownership and Customer leadership • Business Etiquette • Active Listening and Communication • Emotional intelligence and service • Dealing with Difficult customers • Service recovery • Managing online customer platforms • Managing customer relationship

2. Client Service The course is designed to help By the end of the training • Customer service BAN Blended All 2 Days N$1,800.0 Management participants develop skills in course, the participants are management learning delegates 0 per (19-21 managing customer expected to have: concepts mode, will receive delegate July 2021) relationships within the Videos, a • Identify various customer customer journey. Customer • Dimensions of Notes, Certificate management personnel will care approaches and client relationships Discussions of learn to give high quality, analyze customer , and attendance • Models for motivational feedback to help satisfaction Presentatio managing the organization gain and retain ns will all • Ability to use influencing customer care and the quality of customer care. be part of skills to build long term service excellence With the acquired knowledge, relationships with key the participants will also be able to customers • Managing the delivery. deal with customers effectively, customer maximize their potential, and • Be able to use the experience exceed their expectations. opportunity given by a complaining customer • Concepts of

customer care and • Clearly understand how to the customer deliver exceptional decision process customer service • Understand the • Organization importance, and use of, policies to deal the telephone, the with customer internet, and social media requirements in delivering exceptional customer service • Implementing Service Be able to build and manage Management the customer relationships • Assessing customer service quality

• Service level management

• Identification and managing discrimination, cultural or gender- related biases in the customer journey • Customer-focused measures and feedback 3. Customer Managing customer relations By the end of the training • Telephone NAMFISA, Blended All 1 Day N$ 980.00 Relations – involves communicating with course, the participants are Customer service NIA/IIN learning delegates (06 per Telephone Skills. customers in writing and expected to have: essentials mode, will receive Septembe delegate through the telephone. The Videos, a r 2021) course is designed to equip • Developed professional • Professional Notes, Certificate individuals with skills on how to and effective telephone telephone Discussions of write informative and effective techniques techniques , and attendance reports which are compelling, Presentatio • Learn how to deal uniquely • Telephone persuasive, and easily ns will all with each call to ensure guidelines when understood. Participants will be part of effective communication handling a call also learn how to plan, organize their objectives, structure, • Understand the • Effective listening the construct arguments, and importance of returning techniques delivery. summarise their content calls and following up in a effectively. satisfactory manner • Handling complaints, angry • Learn how to respond customers, and assertively when dealing objections with aggressive customers on the telephone • Time management on the telephone

• Recovery strategies and how to turn a complaint into a happy customer • 4. Customer Business writing is regarded as By the end of the training •Effective writing NAMFISA Instructor- All 1 Day N$ 980.00 Service -Writing one of the most important skills course, the participants are Communication Skills Led delegates (06 per Skills. for managing successful expected to have: •Creative and Technical classroom- will receive Septembe delegate customer relationships. This Writing based a r 2021) course is designed to assist • Mastered the ability to •Punctuation training. Certificate individuals in organizations put the customer first in •Planning and Videos, of towards improving their all communications structure: for emails, Notes, attendance team's communication and • Developed skills to write, Memoranda, minutes Discussions professionalism . confidently, and of meetings, reports, , and effectively. and proposals, and Presentatio letters ns will all • To develop a good • Editing and be part of technical writing style proofreading checklist: the Using your spell and delivery. • To learn the formal grammar checker ‘red-pen’ language required for • Understanding and review by business communication analyzing your trainer on audience participant • To proficiently write well- s structured memoranda, documents minutes of a meeting, progress reports, letters, • The impact of sent before technical reports, emails, writing to the course. proposals customers • Drafting FAQ Identify and avoid common responses errors of grammar, sentence

structure, vocabulary, and punctuation 5. Consumer Produce effective consumer By the end of this course, Topics include: A candidate NAMFISA, Block NQF Level 4-days N$ 7000 Education management strategies. The students will be able to: 1. The global economic should possess NASIA release 5 (9-13 objective of the course is to 1.Demonstrate an system, a relevant blended Certificate Aug offer a sound understanding of understanding of the global 2.Interview skills Level learning of 2021) the marketplace and how to economic system 3. Buying 4 qualification approach Achieveme function in it as a wise and 2. Display appropriate transportation and OR Grade 10 nt thoughtful consumer. Interviewing skills housing, (22 points) Or 3.Demonstrate the buying 4. Money management, Grade process for consumers goods 5. Consumer rights, 12 Certificate including routine and complex 6. Insurance, (22 products 7. Credit cards and points) as per 4. Demonstrate appreciation 8. banking NUST scale in of concepts such as 5 subjects consumer rights and including consumer protection English at a minimum D grade

Project Management

Course Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course Demanded covered Criteria Participants delivery on fees offered In NAD 1. Project The purpose of this Holders of this qualification are The following are A candidate BON/NASI Part time, NQF Level 12 45, 000.00 Management qualification is to provide able to: covered: should possess A blended 5 Diploma Months students with focused • Administer and support Computer Literacy a relevant learning in Project (1st July knowledge and skills in Project the project management Contemporary Social level 4 mode. Managem 2021- Management using general activities. Issues qualification, ent principles and applications as • Plan and manage small to English for General with a 30th July well as some specialized and moderately complex Communication minimum of 5 2022) practical knowledge in the field project, using critical path Principles of Project years relevant of project management. It analysis. Management work intends to build the individual • Supervise a project team Project Resources: experience, of capacities of members in the for a small project to Planning and which one public and private sectors by deliver project objectives. Scheduling year should be strengthening project • Apply the principles of risk Project Cost and at managerial management knowledge and management to a project. Procurement level. skills which can be used to build • Foresee as many Management For mature further project management obstacles and problems as Project Scope, Risk and age entry, a related competencies. possible that could be Quality Management candidate encountered in Project Integration must be above implementing a project Simulation (Microsoft 25 years old, and to plan activities to Projects) in possession control them Project Leadership: of a Grade 12 Human Relations and Certificate, Ethics with a Work Based Project. minimum of 5 years work experience, of which one year is at a managerial level.

2. Principles of The purpose of this Short Upon completion of this short The topics will cover A candidate BON/NASI Part time, NQF Level 4-Days 8,928.57 Project Course is to provide students course, the student should be definition of project should possess A blended 5 (21-24 Management with baseline knowledge of able to: and programmes, role a relevant learning Certificate JUNE tools and techniques required 1. Describe the resources, both of project manager, Level 4 mode. of 2021) to manage projects, as human and physical, required common reasons for qualification Achievem recommended by the Project for a specific project and their project failure, project from a ent Management Institute (PMI). means of procurement. management recognized 2. Formulate budget estimates processes, and project institution of for time and resources for the management higher project. knowledge areas, such learning, with 3. Identify the deliverables and as management of relevant work activities of a specific project project scope, time, experience. using a project management cost, quality, resources OR Grade 12 plan that includes all ten (human and physical), Certificate, 22 knowledge areas. communication and points as per 4. Discuss the impact of risk. UNAM scale in organisational process assets Agile Project 5 subjects and and environmental enterprise Management English at a factors on the project context. techniques minimum D 5. Estimate a project schedule grade. In using multiple estimating addition, a techniques. minimum of 5 6. Define key aspects of high- years of work performing project teams. experience, of which one year is at a managerial level, is required.

3. Project Learn the importance of By the end of this course, 1. Introduction to A candidate BON/NASI Block NQF 4-days 7000 strategically should release Level 5 Management students will be able to: Project (01 -04 aligning project management to possess a A blended Certificat 1. Define project management Management relevant JUNE the overarching goal of an learning e of 2. Explore 2. Planning Your Project Level 2021) organisation. 4 approach Achievem opportunities in the 3. Implementing Your field of project qualification ent management Project OR Grade 3. Develop project 4. Project Management 10 (22 points) management skills Or Grade 12 4. Categorise Techniques different t y p e s of 5. Business and Certificate (22 projects Financial Issues points) as per 5. Differentiate between 6. The Project from NUST scale in projects and programmes Start to Finish 5 subjects 7. People in the Project including 8. Your Career in English at a Project minimum D Management grade

Other

Course Course Description Learning outcomes Modules/Topics Admission Targeted Mode of Qualificati Duration Course Demanded covered Criteria Participants delivery on fees offered In NAD 1. Social The course is meant for On completion of this short The following topics are Entry BAN Part time, Certificate 5 Days N$5500.0 media and participants who want to set up course, participants should be covered under this requirements: blended of (01 -06 0 Marketing their social media profile and able to: short course: A minimum of learning achievem JUNE develop a competitive edge 1. Differentiate between Module 1: Introduction two years mode. ent in 2021) using social media. The course organic and paid social media to Social Media working Social will allow participants to use 2. Identify the changing social Module 2: Social Media experience in media and social media effectively to media landscape, including and Content the relevant Marketing market their business. Our platform priorities Module 3: Social media industry or a instructor-led classes are 3. Explain why and how to use and audience grade 12 conducted using practical social media effectively for Module 4: Connection certificate. examples and tasks are reviewed market businesses between different at the beginning of every session. 4. How to use social media to online media. The course is structured to give assist you in achieving your Module 5: Benefit of maximum hands-on experience business goals using social media. to participants rather than involving a lecture situation. Each of the modules can be delivered as a standalone training programme upon request. 2. Non-Life The course aims to give an On completion of this short The following topics are Entry BAN Part time, Certificate 13 Days N$ 10,200 Insurance overview of technical and course, participants should be covered under this requirements: blended of (21 Mathematic financial features of risk able to: short course: A minimum of learning achievem JUNE-07 s transfers in the non-life 1. Understand the concept of Module 1: Quantitative two years mode. ent in JULY insurance space. It will focus at risk in terms of the Methods in Finance working Profession 2021) introducing the mathematical consequences of some events Module 2: Non-Life experience in al aspects of the insurance which concerns an insurer and Insurance Mathematics the relevant Developm premium calculations and claim interpret it in terms of the role industry or a ent in reserving. of an insurance company plays. grade 12 Non-Life 2. Understand different risk certificate. Insurance models within the non-life Mathemat insurance industry ics 3. Understand the overview of the concept of ruin theory in relation to non-life insurance. 4. Understand different risk measures used in the Non-life insurance industry in quantifying their risks and exposure thereof 5. Understand and apply different premium calculating principles to real life non-life insurance scenarios 6. Build models for reserving non-life insurance claim reserving models.

3. Research The course is designed to equip By the end of the training • Business Models Entry BAN, Blended All 4 Days N$3,200.0 Product and participants with the skills to course, the participants are for New Products requirements: NAMFISA/N learning delegates 0 per (08-11 Developme develop strategies for the entire expected to: A minimum of ASIA mode, will delegate nt product development process • Product two years Videos, receive a June 2021) from the product idea to • Formulate plans to design, development working Notes, Certificate implement and manage planning eventual launch with an experience in Discussions, of appropriate business model. new or updated products, the relevant and attendanc • Managing and Participants will also be able to services, or processes industry or a Presentation e organizing Product deliver new product including plans to go to grade 12 s will all be Development developments on time. market certificate. part of the • Product Strategy delivery • Analyze the viability of a new product or and Road Map innovation, and identify potential challenges that • Product may arise when bringing to Architecture, market Design for manufacturing and • Establish viable business Prototyping models for new products • Developing • Devise to go market Services and strategies Product Service Systems • Product innovation strategies

• Design thinking for new products

• Go to market strategies

• Analyze the viability of a new product or innovation

• Evaluating Risk vs Pricing and Profitability

4. Human Impart personnel Upon successful completion of A candidate BAN Block NQF 4-days 7000 1: Introduction to should release Level 5 Resources management skills in the this possess a blended Certificat (4-8 Oct Human Resource Managemen areas of selection, placement, course students will, through relevant learning e of 2021) Management Level t training, and supervision of assessment approach Achievem employees as well as to create activities, show evidence of 2. Staffing 4 ent awareness of labour movement their ability to: 3. Compensation & qualification and current labour relations 1. Analyse human resource Benefits OR Grade 10 issues and management. needs and identify the 4. Performance (22 points) financial, legal, ethical, social, Management Or Grade compensation, and ethical 5. Human Resource 12 Certificate factors involved in managing development (22 personnel and enforcing 6. Global Human points) as per policies, rules, and procedures. Resource NUST scale in 2.Identify management Management & Future Issues 5 subjects techniques used to deal with 7. Labour Movements including change- management and and Labour Relations English at a conflict resolution in the minimum D workplace including the social grade and legal ramifications from “rightsizing” or “downsizing” an organization. 3. Describe the human relations opportunities and challenges that arise from union versus non-union operations, and the impact of globalization and diversity in the modern workplace. 4. Identify the role of various motivational theories, reward strategies, and life-work balance considerations in maximizing individual and group performance. 5. Describe how individual and group behavioural theories, leadership styles and human resource management concepts are applied in the workplace 6. Explain the relationship between technology and people in the modern workplace and illustrate both the opportunities and the challenges.