Ren Ci Community Hospital 71 Irrawaddy Road Singapore 329562 T 6385 0288
Ren Ci @ Ang Mo Kio 10 Ang Mo Kio Avenue 8 Singapore 567727 T 6665 2035
Ren Ci @ Bukit Batok St. 52 31 Bukit Batok St. 52 Singapore 659251 T 6355 6316
www.renci.org.sg
rencihospital
ren_ci_hospital
MCI (P) 096/07/2020
S19-0902 - Ren Ci Hospital Annual Report 2020 (CoverSpread_with Spine-6.1mm)_v2.indd 1 30/9/20 6:05 PM ABOUT REN CI HOSPITAL 关于仁慈医院 The roots of Ren Ci (仁慈) traced back to 1994 with the primary mission of providing affordable medical, nursing and rehabilitative care services for the community, living to its name of “compassion” and “benevolence”. This is driven by the principle of serving all with loving kindness and compassion, regardless of background, race and religion. 成立于1994年，仁慈医院是新加坡为数不多的医疗慈善机构。仁慈医院以仁心慈爱的原 则为社会提供全面和实惠的医疗、护理和复健服务。仁慈也采用以人为本的护理服务理 念，为病友提供优质的服务。 THANK YOU 衷心鸣谢 OUR VISION 愿景 Our sincere thanks to all donors, supporters and Holistic care with loving kindness and compassion well-wishers. We look forward to your continued 仁心慈爱的全面护理 support and partnership in growing with us.
Special thanks to Mrs Ho Woon Ho for OUR MISSION proofreading the translation of this report. We 使命 would also like to thank our patients and staff Partnering the community to provide inclusive healthcare for quality and meaningful living who have consented to be photographed for the 与社区携手提供综合医疗服务,共同创造优质且有意义的生活 purpose of this annual report.
CORE VALUES 核心价值 Teamwork 团队合作 Open-Minded 豁达开明 Compassion 慈爱之心 Alliance 联盟 Respect 尊重 Excellence 卓越
S19-0902 - Ren Ci Hospital Annual Report 2020 (CoverSpread_with Spine-6.1mm)_v2.indd 2 30/9/20 6:05 PM CONTENTS
Highlights Chairman’s Message 03 25 - Ren Ci @ Ang Mo Kio
CEO’s Message Highlights 07 29 - Ren Ci Learning Academy
11 COVID-19 Special 31 Our Care
13 Milestones 33 Our Community
15 Board Of Directors 35 Our Volunteers
17 Committees 39 Our People
18 Patrons & Honorary Advisors 45 Our Motivation
19 Key Management Team 47 Ren Ci @ Woodlands
20 Organisation Structure 49 Ren Ci 2025
21 At A Glance 51 Corporate Governance Statement
Statement By The Board Of Fundraising Events 23 59 Directors And Financial Statements
Service with heart and hope | 2 CHAIRMAN’S MESSAGE
I would like to start by thanking our donors, volunteers, community partners, board of directors and staff, for the concerted support and contributions in FY19/20 as Ren Ci celebrated our 25th Anniversary (1994 – 2019). Your steadfast support has enabled Ren Ci to meet the growing needs of Singapore’s ageing population through the years and become one of the country’s largest community partners.
One of the key highlights in 2019 was Dr Chua Thian Poh 蔡天宝博士 the of¿cial opening of our second nursing Chairman 主席 home and day care facility on 11 May in Teck Ghee Constituency. Prime Minister Lee Hsien Loong of¿ciated the opening of Ren Ci @ Ang Mo Kio and during his speech, thanked Ren Ci for our long- standing commitment and dedication to help those in need for the last 25 years.
2I¿FLDO2SHQLQJRI5HQ&L#$QJ0R.LR 3 5HQ&L+RVSLWDOWK$QQLYHUVDU\&KDULW\*DOD'LQQHU As Ren Ci focuses on our mission of choosing Ren Ci as the bene¿ciary of the partnering the community to provide 2019 International Master Chefs’ Charity inclusive healthcare for quality and Gala Dinner held in Singapore on 5 July meaningful living, we are also humbled 2019. by the support from our community. The 25th Anniversary Charity Gala Dinner held Another important pillar in Ren Ci is on 28 September was one such example. our volunteers. They gifted Ren Ci their Graced by President Halimah Yacob, the valuable time and skills, assisting our staff event was attended by over 700 guests. in caring for the seniors and meeting their Thanks to generosity of our supporters emotional and social needs. Ren Ci is and well-wishers, the Gala Dinner raised especially blessed to have long serving $7 million in pledges to fund our suite of volunteers, amongst them eight who have community care services for our needy served 25 years, since the very day Ren bene¿ciaries. Ci started.
Besides the donations pledged at the Gala Dinner, we are also grateful for the $4.9 million in net donation contributed from the various corporations, community groups and individuals. In particular, I would like to thank Kwan Im Thong Hood Cho Temple and Foo Hai Ch’an Monastery for their unwavering support over the years. My heartfelt thanks also to the International
Master Chef Charity Association for ,QWHUQDWLRQDO0DVWHU&KHIV¶&KDULW\*DOD'LQQHU
Service with heart and hope | 4 One important group of volunteers who stride with the plan to operate a third serve in Ren Ci is the Board Members. We nursing home in 2022 at the upcoming welcomed seven new board members in Woodlands Health Campus. The new 2019, who bring with them varying skills facility will have more than 330 nursing and expertise which will further add to the home beds as well as capacity for 100 diversity of the team. At the same time, we clients at the senior care centre. This have seven outgoing board members who expansion will propel Ren Ci into the next had served with heart and hope during league of becoming a 1,300-bed provider in their terms. They are Mr Ching Chiat the intermediate and long-term care sector, Kwong, Mr Choo Chee Onn, Mr Vincent serving more seniors in need of care. Leow, Mr Tan Aik Hock, Mr Tan Huay Lim, Mr Yap Eu Win and Mr Yip Chee Despite the unprecedented uncertainties, Seng. I would like to thank them for their Ren Ci is determined to continue inspiring invaluable contributions towards Ren Ci’s the community to journey with us to deliver growth and transformation over the years. care that are affordable, accessible and value-based, to the elderly and needy The unexpected outbreak of COVID-19 amongst us. in the last quarter of the FY has kept Ren Ci’s staff occupied with various 首先，我要感谢各界善长仁翁、义工、社区 precautionary measures to ensure the 伙伴、仁慈董事会成员及员工在2019/2020 safety of patients, residents, clients 财政年度不遗余力地付出与贡献。仁慈自 and staff. I appreciate the hard work, 1994年创院迄今，已有25年(1994 – 2019) dedication and resilience from all our staff. 。各位多年来的支持使仁慈能够配合新加坡 人口老龄化的需求，发展成为本地最大的社 While we are managing the circumstances 区医疗合作伙伴之一。 of the pandemic, Ren Ci is also keeping 30/HHZLWKUHVLGHQWDQGYROXQWHHU
5 今年的主要亮点是仁慈第二家位于宏茂桥德 25年来尽心效力，难能可贵，值得赞扬！ 义区的疗养院于2019年5月11日正式开幕。 我们很荣幸邀请到李显龙总理为疗养院主持 仁慈另一组重要义工是董事及委员会成员。 开幕仪式。李总理在致词中感谢仁慈在过去 去年，我们共迎来七位新董事。他们丰富的 25年里对帮助有需要的年长者所作出的努 经验使董事会更加多元化，应付日新月异的 力和奉献。 护理需求。在此，我也要感谢卸任的七位董 事。他们是陳積光先生、朱峙安先生、廖丁 福先生、陈奕福先生、陈怀林先生、叶英云 先生和叶志成先生。他们在幕后不遗余力地 付出，对仁慈的奉献与支持有目共睹。
2019新型冠状病毒严重肆虐，让仁慈全体 员工应接不暇，忙于采取各种预防措施，确 保年长者及员工的安全。我要特别感谢所有 员工的辛勤工作，奉献精神以及坚强韧性。 在我们谨慎防范大流行病的同时，仁慈也将 继续向前迈进，计划在2022年起在兀兰医 确实，仁慈始终坚持创院使命，即与社区携 疗保健园运营第三家疗养院。新设施将拥有 手提供综合医疗服务，共同创造优质且有 超过330张床位和100个名额的乐龄护理中 意义的生活。我们很庆幸获得社区团体的支 心。这次扩张将让仁慈成为中长期护理领域 持，协助仁慈继续履行我们的使命。2019 拥有1300张床位的社区医疗业者，为更多 年9月28日举行的25周年慈善晚宴就是一个 需要护理的年长者提供服务。 例子。晚宴在主宾哈莉玛总统以及700多位 嘉宾的热心参与之下，成功募集超过700万 尽管时局不定，我们仍希望继续激励社区伙 元的善款，让我们可以为更多有需要的年长 伴们与仁慈携手为有需要的年长人士提供负 者提供社区护理服务。 担得起且有价值和意义的社区护理服务。
除了慈善晚宴所筹集的善款之外，我也衷心 感谢来自各界及社区团体的慷慨捐助，让仁 慈总共筹得1千190万元的善款。在此要特 别鸣谢观音堂佛祖庙和福海禅寺多年来的支 持。同时感谢国际名厨慈善协会于7月5日 为仁慈医院举行的千人慈善晚宴。
仁慈的另一个重要支柱是义工团队。义工无 私地奉献出宝贵的时间和技能来照料年长 者的心理需求，协助护理团队提高他们的生 活素质。其中有八位义工从仁慈成立至今的
Service with heart and hope | 6 CEO’S MESSAGE
It has been an eventful year for us as we celebrated our Silver Jubilee and continued our quest to be one of the few good hands in the intermediate and long- term care (ILTC) sector.
Every celebration in 2019 was also an occasion to thank the many stakeholders who have partnered and supported our growth through the years. The Of¿cial Opening of Ren Ci @ Ang Mo Kio was a reminder that we have been able to Mr Joe Hau 侯自成先生 expand our spectrum of care and service Chief Executive Of¿cer 执行总监 delivery because of the strong support and partnership with the government, the grassroots, the community partners, our donors and volunteers. Our fundraising events were well-supported by donors who believed in our work and shared a common vision. A 25th anniversary appreciation dinner for staff and volunteers was held to recognise their dedication and commitment in serving the elderly and needy over the past decades. Because of the many helping hands we received, Ren Ci is able to become one of the few good hands in the ILTC sector.
We continue our service expansion by setting up the Ren Ci Learning Academy (RCLA) in May 2019. RCLA seeks to help meet the increasing demand for better care in the ILTC sector by upskilling the existing workforce as well as cross-
7 training care staff so that they can perform highest honour for nurses in recognition expanded scope of value-added services of signi¿cant contributions to the nursing for patients. RCLA works on a partnership profession and it was also the ¿rst time model with other leading agency such as a Ren Ci nurse has attained it. We also the Centre for Allied Health and Pharmacy had a good showing at SingHealth Quality Excellence (CAPE) of Tan Tock Seng Service Awards held in January 2020 with Hospital (TTSH). At the close of FY19/20, I 169 awardees, including our Superstar am pleased to share that the academy has winner, Ms Bridget Monica Das, and a launched 18 courses, bene¿ting external Best Team Award (Patient Experience trainees from 38 organisations. We hope Improvement Category) with team that more people in the ILTC sector can members from Finance and Psychosocial come together to learn from each other’s Department. experience and best practices in care delivery through our learning academy. In January 2020, Singapore has seen its ¿rst con¿rmed case of COVID-19. Our focus on people development is Since then we have been tackling the also ingrained within our organisation challenges brought on by the COVID-19 and we celebrate when our people’s outbreak. It is the very combination of achievements are recognised at various dedicated and committed people within platforms. Our Chief Nurse, Mdm Jenny Ren Ci that has helped us manage and Sim, was presented the President’s Award navigate the challenges brought on by for Nurses last July. This award is the COVID-19 thus far.
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Service with heart and hope | 8 随着庆祝成立25周年的里程碑，仁慈医院 继续迈向成为中长期护理领域中的得力助手 之一。今年的每一次庆祝活动也是一次机会 感谢多年来支持及与仁慈合作的伙伴。
仁慈宏茂桥疗养院的正式开幕提醒我们，仁 慈能够扩大医疗护理服务范围是出自与政 府，基层，社区伙伴，各界善长仁翁及义工 团体的支持与紧密合作。我们的筹款活动得 到与我们有共同愿景的捐助者的大力支持。 From the start, leaders and staff work together to put in place measures which 仁慈举办了25周年员工及义工慰劳晚宴来 are in tandem with MOH’s advisory 答谢他们多年来为年长者的奉献。由于得到 and sometimes even slightly ahead of 他们的很多帮助，仁慈得以有今天的成就。 national’s advisory as we have deemed it necessary for our patients’, clients’ and 仁慈继续扩大服务范围并于2019年5月成立 residents’ safety. 了仁慈培训学院。仁慈培训学院希望通过交 叉培训提高中长期护理领域里的专业医疗及 I am thankful and proud of all our staff, 护理员工的技能，以便应付患者不断增长的 from the frontline care teams to the admin 服务需求。 and backroom supporters. Everyone has deliver more than just essential services to our bene¿ciaries – we have continued to deliver care with heart and hope during these trying times. I am also thankful and grateful for the outpouring of love and gifts from our donors, volunteers, partners and well-wishers.
Together, we will overcome this pandemic and emerge stronger.
&KLHI1XUVH0GP-HQQ\6LPDQG&(2DW 9 WKHDZDUGFHUHPRQ\ 仁慈培训学院也与其他领先机构例如陈笃生 2020年1月，新加坡见证了首例确诊2019 医疗保健创新中心建立合作关系。在本财 冠状病毒疾病病例。从那时起，仁慈上下一 政年度，我很高兴分享该培训学院已开设了 心，结合优秀团队合作来应对冠状病毒疫情 18个课程，有38组织的员工受益。我们希 所带来的挑战。从一开始，领导团队及各员 望有更多中长期护理领域里的员工可以聚在 工共同制定出与卫生部的建议相一致或有时 一起，通过我们的培训互相学习在护理提供 甚至稍早推出比国家的建议更严苛的措施， 方面的经验和最佳实践。 以确保在仁慈设施的病友或院友的安全为 先。我非常感激所有员工，无论是在前线的 仁慈对员工的发展一直是被关注的。我们会 护理团队或是幕后的行政人员的付出， 也 在各种平台表扬与庆祝员工的成就。仁慈护 为他们感到骄傲。 理主任沈德妹女士于去年7月获颁总统护理 奖。该奖项是护理领域中的最高荣誉，也是 大家都为我们所照顾的年长者提供了不仅仅 仁慈首名员工获得这奖项。 是基本护理的服务 – 在这艰难时期，我们 依旧怀着用心与希望的方式提供护理。同 仁慈也在新加坡保健优质服务奖得到优越成 时，我也感谢在这期间所有捐助者，义工及 绩。共有169名获奖者其中包括社会心理服 合作伙伴的爱心和礼物。我们将共同克服这 务部主管碧琪以仁慈之心，助人为乐地奉献 场大流行，并争取更好的护理照顾。 而被授予“超级巨星”。由财务部和社会心 理服务部的成员也在患者体验改善项目获得 最佳团队奖。
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Service with heart and hope | 10 COVID-19 SPECIAL
Our Fight Against COVID-19 January - March 2020
Ministry of Health (MOH) con¿rmed the supplements, contributed generously by ¿rst imported COVID-19 case on 23 Ren Ci’s Board of Directors, and thumbprint January 2020. On that same day, Ren artworks made by our patients and nursing Ci Command Centre was established home residents in appreciation of the to monitor and manage the COVID-19 frontline healthcare workers. situation in Ren Ci, in tandem with MOH’s action plan. In the following weeks, Ren Ci aims to respond expeditiously to we put in place heightened infection the rapidly evolving situation, to ensure control measures such as masking up at that care will not be disrupted while work across our facilities, reminders on keeping the coronavirus at bay. Plans are good personal hygiene, enforced team already underway to adapt and change our segregation and safe distancing. All these current processes to deal with the impact were carried out to ensure our patients, of COVID-19. These include introducing residents and clients continue to be safe tele-rehab and tele-consult services as under our care. well as video conferencing via Zoom for patients and residents to stay connected In February, Ren Ci showed our solidarity with their families during the period of with our healthcare peers by sending them restricted visitation. our gifts of love in the form of vitamin C
11 Ren Ci is thankful for the outpouring 疫情来势汹汹，仁慈迅速做出回应，策划开 of love and support from our donors, 展线上医疗问诊和线上复健以让年长者足不 volunteers and well-wishers during this 出户也能在专业护理人员的指导下运动，通 unprecedented time. We are con¿dent 过视讯接受物理治疗。此外，仁慈也安排应 that we will overcome this pandemic and 用网络为院友安排视频通话，让他们与亲属 emerge stronger together as a nation. 保持联系。
新加坡卫生部于2020年1月23日确诊首例新 型冠状病毒病例。在同一天，仁慈医院刻不 容缓成立仁慈指挥中心来监视和管理仁慈面 对疫情的情况。仁慈一直根据卫生部的建议 来实施应对措施。我们也加紧防疫，全体员 工在工作时都要戴着口罩、保持良好的个人 卫生习惯、错开办公时间或隔开就座及保持 社交距离等措施，以确保我们的年长者的安 (GXFDWLQJYLVLWRURQWKHLPSRUWDQFHRIKDQGK\JLHQH 全。
今年二月仁慈医院董事会为答谢辛苦在前线 对抗新冠肺炎的医护人员，自掏腰包购买维 生素C送给包括国家传染病中心在内的九家政 府医疗机构的前线员工。 仁慈的院友、病人 和工作人员一同创造多幅“拇指画”，除了 给自家医院，也献给其他医院的紧急部门。
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3UHVHQWDWLRQRIWKHWKXPESULQWDUWWR776+&(2'U(XJHQH)LGHOLV6RK FHQWUH Service with heart and hope | 12 MILESTONES
OPENING OF MOULMEIN BECOMING A NURSING HOME HOUSEHOLD NAME
Ren Ci expanded its bed The ¿rst Ren Ci Charity capacity to deliver nursing Show was televised on 12th home services with the January to a nation-wide addition of seven pavilion audience on Channel U. wards in Moulmein (former The live variety programme wards from Tan Tock Seng received tremendous Hospital)). The 210-bedded support, garnering $6.5 facilityy was knowwn as Ren Ci million in donation that year. NNursing Home.
1999 2003 1994 2002 2009
FOUNDING OF REACHING OUT TO THE START OF REN CI REN CI HOSPITAL COMMUNITY FOR SUPPORT COMMUNITY HOSPITAL
Founded byy Vennere able Shi Ren Ci held the inaugural Ren Ci Community Hospital Ming Yi of Fooo Hai Chán “Ren Ci Vegetarian Food started operations and Monastery in 1994, Ren Ci Fiesta” at Suntec City, which served it’s ¿rst rehabilitative Hosppital was established became one of Ren Ci’s patient from Tan Tock Seng as a chaarityt hospital at the annual hallmark fundraisers. Hospital (TTSH). Ren Ci and Chronic Sickk Unit of the TTSH also signed a Clinical former Woodbridge Hospital Governance Collaboration in Hougang. The long-tere m Agreement to develop care establishment marks clinical services, becoming the ¿rst of several Ren Ci the ¿rst of¿cial restructured facilities to come. hospital and community hhospital to collaborate. 13 REBRAND TO SERVE OPENING OF WITH HEART AND HOPE REN CI @ ANG MO KIO
Refreshed logo, vision, Ren Ci started operating a mission to reÀect its new second nursing home in the directions. In the same year, community at Teck Ghee, Ren Ci embarked on the Ang Mo Kio. This 472-bed person-centred care journey. facility adopted household cluster living concept to give residents a greater level of privacy, dignity and autonomy in the home.
2014 2017 2013 2015 2019
SUPPORTING OPENING OF REN CI START OF REN CI AGEING IN PLACE @ BUKIT BATOK ST 52 LEARNING ACADEMY
A new Day Rehabilitation Ren Ci’s nursing home in the RCLA seeks to help meet Centre service was launched heartland of Bukit Gombak the increasing demand within the Community started operation. The 257- for better care in the ILTC Hospital to provide continual bed facility has a dementia sector by upskilling the rehabilitative care for ward and a senior care existing workforce as well discharged patients so that centre that provides elder as cross-training care staff they can better reintegrate day care, dementia day care so that they can perform into the community. and day rehab services. expanded scope of value- added services for patients.
Service with heart and hope | 14 BOARD OF DIRECTORS
Chairmann Dr Chua Thian Poh 蔡天宝博士 &KDLUPDQ &(2 +R%HH/DQG/LPLWHG -XO
Vice-Chairs
Ms Chong Shiao Feng, Mr Lim Chai Boon Mr Neo Kah Kiat Mr Seow Choke Meng RRosemarie 林财旻先生 梁佳吉先生 萧作鸣先生 张少鳳女士 *URXS'LUHFWRU )RXQGHU&KDLUPDQ &(2 %XVLQHVV&RQVXOWDQW 0DQDJLQJ'LUHFWRU 6ZDQ 0DFODUHQ3WH/WG 1HR*URXS/LPLWHG &KLQHVH0HGLD*URXS &&$,QGRVXH] 6ZLW]HUODQG 6$:HDOWK 0D\ -XO 7LPHV3URSHUWLHV3WH/WG 0DQDJHPHQW6LQJDSRUH%UDQFK 6LQJDSRUH3UHVV+ROGLQJV/WG $XJ 0D\
Treasurerer Mr Tan Boon Hoo Ms Ang Fung Fung Mr Chia Lee Meng, Prof Choo Wee Jin, 陈文和先生 洪芳芳女士 Raymond Philip &RUSRUDWH$GYLVRU 3DUWQHU 谢礼铭先生 朱伟仁教授 7%+,QWHUQDWLRQDO&RQVXOWLQJ .30*//3 ([HFXWLYH'LUHFWRU *URXS&(2 *URXS&(2 $SU -XO &KLS(QJ6HQJ&RUSRUDWLRQ/WG 1DWLRQDO+HDOWKFDUH*URXS -XO\ -XO
Ms Alice Chua Dr Ee Chyey Hua Ms Lee Joo Cheng, Mr Lawrence Leow 6HQLRU9LFH3UHUHVLGVL HQW 俞再再华医华 生 Lillian 廖振兴先生 0 $,QWHJUDWLRQ &RQVXOWDQDQW*HULDWULFLDQ 李如李 贞女士 &KDLUPDQDQG&(2 6LQJDSRUH7HFKQRORJLHV (&+ &RQVXVXOWDQQFQF\ )RUPHU 6HQLRU9LFH 3UHVLHV GHQW &UHVFHQGDV*URXS (QJLQHHULQJ/WG -XO *URXS+XP+X DQ5HVRXUFH -XO -XO 6HPEFRUSS ,Q,QGXVWULHV//LPLPLWHG -X-XO 15 Mr Lim Eng Koo, Nelson Mr Ng Tiong Gee Mr Pang Lim Mr Seah Choo Meng 林永车先生 黄仲谊先生 庞琳先生 谢组明先生 0DQDJLQJ'LUHFWRU &KDLUPDQ &(2 6HQLRU$GYLVRU -31HOVRQ(TXLSPHQW3WH/WG Mr Seah Kiat Seng Dr See Long Hian, **Dr Tan Boon Chwee, Mr Tang Kok Kai, 谢杰城先生 Aaron Colin Christopher 0DQDJLQJ'LUHFWRU 施龍現博士 陈文水医生 邓国佳先生 0LOOHQQLD,QYHVWPHQW 0DQDJLQJ'LUHFWRU 'LVWULFW-XGJH 6HQLRU$GYLVRU 0DQDJHPHQW3WH/WG &K¶DQ Ms Teo Kwee Yee, Mr Tor Teck Jin, Bob Mr Wong Hsien Xiong Mr Yap Wai Ming Claudia 杜德仁先生 王群雄先生 叶伟明先生 赵贵仪女士 'LUHFWRU &RQVXOWDQW 'LUHFWRU 3DUWQHU /DP,QWHUQDWLRQDO&RUSRUDWLRQ 'LUHFWRU6WUDWHJLF3URMHFWV 0RUJDQ/HZLV6WDPIRUG//& (YHUVKHGV+DUU\(OLDV//3 3WH/WG 3DQ3DFL¿F(QHUJ\&RUS $SU -XO -XO -XO\ * ( ) First date of appointment Mr Yeo Hung Chuan, Mr Zhong Ming Jonathan 钟铭先生 ** Dr Colin Tan has stepped down from the Board on 杨汉泉先生 ([HFXWLYH'LUHFWRU 16 Jun 2020 9LFH3UHVLGHQW Service with heart and hope | 16 COMMITTEES Audit Committee Building Committee Community Chairperson Chairman Engagement Ms Ang Fung Fung -XO Mr Seah Choo Meng -XO Committee Chairman Members Members Mr Lim Chai Boon $SU Mr Lim Chin Sen $SU Mr Raymond Chia -XO Mr Neo Sing Hwee 6HS Mr Lim Chai Boon $SU Co-Chairman Mr Tang Kok Kai, Christopher Mr Nelson Lim $SU Mr Neo Kah Kiat -XO 6HS Mr Seow Choke Meng $SU Mr Yap Wai Ming $SU Mr Zhong Ming 'HF Members Mr Yee Chia Hsing $SU Mr Raymond Chia -XO Mr Lawrence Leow -XO Human Resource Mr Pang Lim -XO Governance & Risk CommitteH Committee Mr Muhammad Nadjad -XO Chairman Chairman Mr Ng Hock Chuan $SU -XO Ms Lillian Lee Mr Seah Kiat Seng (1 Jul 13) Mr Yap Wai Ming -XO Dr Aaron See $SU Members Vice-Chairperson Mr Tan Aik Hock -XO -XO Prof Philip Choo Dr Colin Tan -XO ** Ms Alice Chua -XO -XO Mr Paul O’Malley Mr Bob Tor -XO Mr Yap Eu Win -XO Members Mr Wong Hsien Xiong 'HF Mr Seah Kiat Seng -XO Mr Tan Boon Hoo -XO Ms Claudia Teo -XO Medical Advisory Nominating Committee Committee Investment Advisor Chairman Committee Dr James Khoo -XO Dr Chua Thian Poh $SU Advisor Dr Chua Thian Poh $SU Chairman Members Dr Ee Chye Hua -XO Ms Rosemarie Chong -XO Chairperson Mr Lim Chai Boon $SU Ms Rosemarie Chong $SU Members Mr Neo Kah Kiat -XO Prof Philip Choo -XO Mr Seow Choke Meng $SU Members Dr Lee Liang Tee -XO Mr Yap Wai Ming $SU Mr Simon Ip $SU Dr Ng Wai Chong -XO Mr Seah Kiat Seng -XO Dr Kenneth Tan -XO Mr Seow Choke Meng -XO A/Prof Tan Thai Lian -XO *( )Date of appointment to Committees Ms Claudia Teo $SU Mr Tong Shao Chuen $SU Mr Wong Hsien Xiong 'HF Ms Wee Fong Chi -XO ** Dr Colin Tan has stepped down Prof Alan Wong -XO from the Community Engagement Committee on 16 Jun 2020 17 PATRONS AND HONORARY ADVISORS Honorary Advisors 名誉顾问 Mr Ch’ng Jit Koon Mr Ong Pang Boon Mrs Yu-Foo Yee Shoon 庄日昆先生 王邦文先生 符喜泉女士 Prof Tommy Koh Mr Teo Chong Tee 许通美教授 张宗治先生 Dr Lim Chun Leng, Michael Mr Yeo Guat Kwang 林俊龙医生 杨木光先生 Patrons 赞助人 Mr Thomas Bon Mr Goi Seng Hui, Sam Mr Desmond Teo 溫雲鋒先生 魏成辉先生 張美昌先生 Mr Chung Shih Ping Mr Koh Tiak Chye Mr Yam Kum Weng 钟世平先生 许哲财先生 任锦荣先生 Dato’ Seri Dr Derek Goh Mr David Teo Mrs Yeo Kee Ping 拿督斯里吴木兴博士 张骐牧先生 白雅磬女士 Religious Advisor 宗教顾问 Venerable Shi Yin Yuan 释印愿法师 Service with heart and hope | 18 KEY MANAGEMENT TEAM Chief Executive Of¿cer 执行总监 Mr Joe Hau 侯自成先生 (1 May 2018) Chief Operating Of¿cer Chief Nurse 护理主任 Director, Clinical 营运总监 Executive Director, Ren Ci Learning Academy 医务总监 Mr Albert Hong 康广裕先生 仁慈培训学院总监 Dr Lee Liang Tee 李良智医生 (22 Jun 2017) Ms Sim Teck Meh, Jenny 沈德妹女士 (1 Feb 2011) (21 Aug 2013) Director, Community Engagement Director, Finance Director, Human Resource and Manpower 社区互动总监 财务总监 Development Ms Chong Pei Lan 钟佩兰女士 Ms Quak Jin Fen, Jean 郭仁芬女士 人力资源及发展总监 (2 Feb 2015) (15 Mar 2007) Ms Nuryasmin Hannah (25 Jun 2018) Director, Clinical Quality Management Unit Director, Ren Ci @ Woodlands Project Head, Psychosocial Services 临床质量管理组总监 仁慈兀兰项目总监 社会心理服务主任 Co-Executive Director, Ren Ci Learning Academy Ms Teo Lay Hong 张丽芳女士 Ms Bridget See 碧奇女士 仁慈培训学院联合总监 (3 Aug 2018) (8 Mar 2010) Dr Kalaimamani d/o Kanagasabai (1 Dec 2006) Head, Rehabilitation Executive Director, Executive Director, 复健主任 Ren Ci @ Ang Mo Kio Ren Ci @ Bukit Batok St. 52 Ms Nur Amalina 仁慈宏茂桥疗养院总监 仁慈武吉巴督52街疗养院总监 (2 Jun 2015) Ms Chong Wai Fung 张慧芬女士 Mr Ong Eng Hua王荣华先生 (1 Dec 2014) (21 Feb 2020) 19 ORGANISATION STRUCTURE Board Of Directors 董事会 Chairman 主席 Dr Chua Thian Poh Chief Executive Of¿cer 执行总监 Mr Joe Hau Chief Human Quality Nursing Operating Community Corporate Finance Resource & Service Clinical Home Nursing Of¿cer Of¿ce Engagement Development 财政管理 Manpower Management Services Administration 护理 营运总监办 社区互动 企业发展 Development 优质服务 医护服务 疗养院行政 公室 人力资源及发展 管理 Ren Ci @ Clinical Clinical Corporate Business Quality Ang Mo Kio Operations CCommunicationsommunications Of¿ce Management 仁慈宏茂桥 医疗事务 企业通讯 业务处 Unit 疗养院 临床质量管理组 Fundraising Ren Ci @ Facility Medical & Bukit Batok Services Services Partnerships St. 52 设施服务 仁慈武吉巴督 医疗服务 筹款及合作 52街疗养院 Volunteer Information Management Technology Pharmacy & Department 药剂 Development 资讯科技 义工发展 Materials Management Rehabilitation 采购管理 复健 Support Psychosocial Operations Services 支援事务 社会心理 服务 OPERATING UNITS Ren Ci Community Hospital Ren Ci @ Ang Mo Kio Ren Ci @ Bukit Batok St. 52 仁慈社区医院 仁慈宏茂桥疗养院 仁慈武吉巴督52街疗养院 (116 Beds) (392 Beds) (256 Beds) Chronic Sick Unit Senior Care Centre Senior Care Centre 慢性病患单位 乐龄护理中心 乐龄护理中心 (120 Beds) Day Rehabilitation Day Rehabilitation Maintenance Day Care Maintenance Day Care Senior Care Centre General Dementia Day Care General Dementia Day Care 乐龄护理中心 Enhanced Dementia Day Care Enhanced Dementia Day Care Day Rehabilitation Centre-based Nursing Service Centre-based Nursing Service Maintenance Day Care General Dementia Day Care Short-Stay Unit Enhanced Dementia Day Care 短期入住单位 Centre-based Nursing Service (80 Beds) Integrated Home and Day Care Ren Ci Learning Academy 仁慈培训学院 Service with heart and hope | 20 AT A GLANCE Facilities Community Chronic Sick Unit Nursing Home Nursing Home Hospital Ren Ci @ Ang Mo Kio Ren Ci @ Bukit Batok St. 52 1,365 125 411 294 Patients Patients Residents Residents 116 120120 3 256256 Beds BedsBeds BedsBeds BedsBeds 92.4% 92.4% 96.1% 96.7% Average Bed Average Bed Average Bed Average Bed Occupancy Rate Occupancy Rate Occupancy Rate Occupancy Rate Short Stay Unit Senior Care Centre Senior Care Centre Senior Care Centre Novena Bukit Batok Ang Mo Kio 81 196 222 226 Clients Clients Clients Clients 80 Beds 7,8277,827 16,05916,059 15,58315,583 SessionsSessions SessionsSessions SessionsSessions Total Patients Served in FY19/20 2,920 21 Patients’ Per Capita Family Income Tiers CH 51% CH 10% CH 16% CSU 80% CSU 8% CSU 8% NH 83% NH 7% NH 7% SCC 50% SCC 12% SCC 11% $0 - $700 $701 - $1,100 $1,101 - $1,800 CH 7% CH 16% CSU 2% CSU 2% NH 3% NH 0% SCC 9% SCC 18% $1,801 - $2,600 > $2,600 Top 3 Referrals to Ren Ci Community Hospital 90% 4% 6% Tan Tock Seng Hospital Singapore General Others Hospital Staff Strength 61% 19% 20% 47% 53% Local Foreign Nursing & Doctor & Allied Health Administration & Resident Care Associate Ancillary Support Volunteers and Partners Corporate Religious Groups / Regular Volunteers Ad-hoc Volunteers Organisations Institutions Schools 720 3,360 699 957 1,704 Volunteers Volunteers Volunteers Volunteers Volunteers Service with heart and hope | 22 FUNDRAISING EVENTS 5HQ&L+RVSLWDOWK$QQLYHUVDU\&KDULW\*DOD'LQQHU Ren Ci Hospital held its 25th Anniversary celebration with a Charity Gala Dinner at Shangri-La Hotel on Saturday, 28 September 2019. The event was graced by Guest- Ren Ci of-Honour, President Halimah Yacob. The event was attended by over 700 guests and supporters and Ren Ci Charity received total donation pledges of $7million. 仁慈医院欢庆25周年之际，在2019年9月28日于香格里 拉酒店举办仁慈医院25周年慈善晚宴。哈莉玛总统受邀 Gala 为晚宴主宾。当晚有700多名来宾和支持者出席并为仁慈 Dinner 医院筹得700万元。 5HQ&L&KDULW\*ROI7RXUQDPHQW 23 REN CI CHARITY GOLF TOURNAMENT 2019 Avid golfers gathered for a good cause at the 8th Ren Ci Charity Golf Tournament held at the new Tanjong course at Sentosa Golf Club on 31 May 2019. The event was graced by Minister in Prime Minister’s Of¿ce, Mr Ng Chee Meng, and $527,276 was raised through Àights and outright donations. 仁慈慈善高尔夫球竞赛于2019年5月31日在圣淘沙高尔夫俱乐部举行，总理 公署部长黄志明先生是赛会的嘉宾。共有124名高尔夫球高手齐聚一堂，为仁慈医院筹集52万 7276元。 INTERNATIONAL MASTER CHEFS’ CHARITY GALA DINNER To celebrate Ren Ci 25th Anniversary, the International Master Chef Charity Association selected Singapore as their host destination for charity gala dinner and nominated Ren Ci Hospital as the sole bene¿ciary. The International Master Chefs’ Charity Gala Dinner held on Friday, 5 July 2019 at Resorts World Sentosa, West Central Ballroom raised $1,137,728 to support Ren Ci’s ongoing care delivery. 国际名厨慈善会于2019年7月5日在圣淘沙名胜世界宴会厅举行盛大的 千人慈善晚宴，为仁慈医院筹得113万7728善款。国际名厨慈善会荣誉主办，新加坡厨师俱乐 部、新加坡姑苏（慎敬堂）餐饮协会、新加坡厨师协会、新加坡香港之友国际饮食协会及新加 坡中厨协会协办，选择仁慈医院作为制定受惠机构。 REN CI VEGETARIAN FOOD FIESTA 2019 Ren Ci’s annual Àagship event on 6 October 2019 successfully raised $387,298 through coupon sales, cash sales and outright donations. More than 4,000 visitors, volunteers and staff came to support our needy seniors at this event. 仁慈的年度旗舰活动迎来超过70个个人及团体的支持，为仁慈院友筹集善款。素食会为院友 的护理需求共筹得38万7298元。 ,QWHUQDWLRQDO0DVWHU&KHIV¶&KDULW\*DOD'LQQHU 5HQ&L9HJHWDULDQ)RRG)LHVWD Service with heart and hope | 24 HIGHLIGHTS - REN CI @ ANG MO KIO A Home in a Home Ren Ci @ Ang Mo Kio, our purpose- built nursing home with goals to provide greater privacy and allow the residents more autonomy and digni¿ed living in a space-ef¿cient way, was of¿cially opened by Prime Minister Lee Hsien Loong on 11 May 2019 in a cosy affair. A pilot with the Ministry of Health (MOH), this “home in a home” as described by a Straits Times reporter allows our seniors to age in familiar environment in a “household cluster living” setting that does not segregate or con¿ne seniors in isolated rooms. Each household mimics a typical HDB Àat where there are 4 rooms with 4 beds each, a shared living space, activity area, dining area and bathrooms. The households on each Àoor is linked by a common corridor fondly called the “8-foot %LUGFRUQHUPXUDOZDOOLQMHFWVDQRVWDOJLFIHHODORQJ WKH³HLJKWIRRWZD\´FRUULGRU way”. Rehab therapists have creatively set up various thematic corners along the and traversed the corridor to mingle as length of the corridor so that residents are well as to take part in the 8-foot way encouraged to move out of the households activities. 25 2I¿FLDO2SHQLQJRI5HQ&L#$QJ0R.LR Besides the physical design, much thought also went into the job re-design of the care role. At Ren Ci @ Ang Mo The corridor with themes Kio, the caring is carried out mostly by “like bird corner and kopitiam Resident Care Associate (RCA). They evokes a sense of nostalgia provide a wide range of assistance in the and also promotes interaction household, looking after the seniors’ well- among seniors. being. They also work closely with the clinical and allied health professionals as part of a multidisciplinary team to create ” an environment that enhances residents’ quality of life. Ren Ci @ Ang Mo Kio, with the senior care centre co-located, has brought To further enhance productivity, the home community healthcare services closer to has leveraged the use of healthcare community and enabled Singaporeans to innovation to assist the RCAs. For example, be cared for in familiar surroundings near the deployment of VIAMI shower system home. It is also a home that gives comfort removes the need for extensive manual to residents and caregivers who require bathing, thereby cutting down the time psychological and community support. required to bath a wheelchair-bound patient. Service with heart and hope | 26 7KHUDSLVWHQVXUHVWKDWUHVLGHQWVLQWKHKRPHUHWDLQWKHLUSK\VLFDOIXQFWLRQVWKURXJKH[HUFLVH 仁慈很荣幸邀请到李显龙总理，于2019年5 举足轻重的角色。他们的日常任务包括打理 月11日为仁慈宏茂桥疗养院主持开幕。 一切家务、负责院友的三餐、增进年长者的 福祉等。此外，他们与医疗团队紧密合作， 疗养院内设有472个床位，旨在为院友提供 为院友提供一个健康和有质量的生活。 舒适和更多自主权的生活空间，强调有尊严 的护理模式及“集群生活”的温馨环境。疗 此外，仁慈医院也引进一款新的洗澡系统。 养院为院友提供一个家庭式的生活空间，每 这款名为VIAMI轮椅式洗澡系统是由一家日 层楼分成三个区。每个区拥有四个房间、各 本公司研发制造。病患只须坐在特制轮椅并 有四张床、三间浴室、一个共用餐厅和一个 系好安全带，护士再把他推入洗澡设备按下 活动空间，并成一个家庭单位。 按钮后，设备便会自动喷洒出肥皂和水，为 病患清洗身体。洗澡系统可以将洗澡时间缩 疗养院仿效旧时的五脚基，采用“八脚基” 短至5分钟，为使用者提供隐私和降低滑倒的 概念，把每层楼分成三个16张床的床位区， 风险。随着洗澡时间减半，护士们有更多的 床位区之间由共同走道连接起来。每层楼还 时间照顾病患的其他需求。 设“咖啡角落”等共同空间，让住户可以在 类似组屋的居住环境中聊天谈心，增进感 宏茂桥疗养院里的乐龄护理中心不仅使附近 情。走道的墙上也画有旧时咖啡座和小鸟、 的居民更容易获得护理服务，也提供他们一 蝴蝶等壁画，为疗养院添色彩。 个熟悉并可支持他们原地养老的环境。 宏茂桥疗养院新设的院友护理人员职位扮演 27 $ERYHDQGEH\RQGWDNLQJFDUHRIWKHLUEDVLFQHHGV5HVLGHQW&DUH $VVRFLDWHDOVRHPSRZHUVWKHUHVLGHQWVWRGRWKLQJVLQGHSHQGHQWO\ 5HVLGHQW&DUH$VVRFLDWHHQJDJHVWKH UHVLGHQWVLQDUWDQGFUDIWDFWLYLWLHV $SRSXODUFRUQHUDURXQGWKHKRXVHKROGVZKHUHUHVLGHQWVPLQJOHRYHUDFXSRIFRIIHH Service with heart and hope | 28 HIGHLIGHTS - REN CI LEARNING ACADEMY Upskilling The Sector Ren Ci Learning Academy (RCLA) was observations are areas the RCLA aims to set up in May 2019 with the aim to upskill share with the community care sector. This the community’s capabilities to better will empower institutions to improve and care for the elderly. Over the years, Ren raise their level of care delivery. Ci has done well in some key areas and these become our niche training focus as The other niche area for RCLA is the we progressively roll out our programme cross-training and transdisciplinary model offerings. of care for Allied Health professionals (AHP). With the added skillsets, AHP will Ren Ci is one of the leading organisations be equipped to conduct simple sessions in care improvement through systematic independently to reduce the number of problem-solving approaches. Quality touch points that an elderly goes through improvement using QI tools, systematic in the healthcare system. Training reviews of adverse events using a programme that facilitates skills transfer prede¿ned methodology, and safe care between therapist and care staff and also through retrospective and prospective advanced training for therapy support staff 29 to perform higher skilled assessments and interventions in the community will also be developed in due time. Ren Ci Learning Academy “was set up with the aim As at 31 March 2020, 38 organisations to upskill the community’s have signed up for our 18 courses, with a capabilities to better care for total of 203 external participants. RCLA’s the elderly. current collaborators include Tan Tock Seng Hospital, Tetsuyu Healthcare and Sliver Ribbon Singapore. 保健专业人士提供不同部门的“交叉训” 练”和跨学科护理模式。通过这些额外的 技能，综合医疗保健专业人士将有能力与 年长者进行基本的护理，从而减少年长者 需要在整个医疗保健系统需要经过的接触 点。此外，培训学院也提供治疗师和护理 人员加速提升他们的技能，同时也提高他 们的效率。 仁慈培训学院目前的合作伙伴包括陈笃生 仁慈继续扩大服务范围，并于2019年5月成 医院，Tetsuyu Healthcare和新加坡银丝带 立仁慈培训学院。仁慈培训学院希望通过不 组织。截至2020年3月31日，已有38个组 同部门的“交叉培训”，提高中长期护理领 织，203名外部参与者报名参加培训学院提 域里的专业医疗及护理员工的技能，应付患 供的18个课程。 者不断增长的服务需求。 38 通过系统化去改善护理的方法，让仁慈成为 Organisations 医疗领域里的一名先驱者。一直以来，仁慈 医院不断优化流程，创造管理完善的医疗环 境及促进医院质量管理的提升。仁慈应用质 量提高措施，善用资源和拟定一个框架，来 203 External 评估所推行的提升护理服务品质措施是否奏 Participants 效。仁慈培训学院旨在与其他社区护理部门 共享使用量提高措施来改善质量，让更多中 长期护理领域里的员工可以聚在一起，互相 学习在护理提供方面的经验和最佳实践。 18 Courses 仁慈培训学院的另一个特色，是为综合医疗 Service with heart and hope | 30 OUR CARE )XOÀOOLQJ Psychosocial Needs example, I-Connect was initiated to better Another focus area for PSS meet the psychosocial needs of current “is to continuously help family and discharged patients with advanced members and long-term care or chronic lung diseases. This group of patients connect and journey patients may experience high anxiety due to their conditions and PSS hoped together with hope. that through I-Connect, such open group sessions can provide a platform for peer support, peer learning and professional Ren Ci’s care philosophy has always ” sharing for these patients so that they can stressed on a holistic approach, striving to be supported in their journey. meet the psychosocial needs of patients and residents besides their physical Art and happiness are inevitably medical needs. Our Social Work and intertwined according to Ren Ci’s art Counselling Department was renamed therapist. Therapies through art making Psychosocial Services (PSS) to reÀect our are not just a source of joy for the seniors commitment in this area. but also a channel to empower them to realise new potential despite their personal PSS has introduced many initiatives, limitations. Reaching into the creativity catering to the emotional and social needs realm of the seniors illustrates how they of different categories of patients. For rekindle with old talents or ¿nd a new one. 31 Another focus area for PSS is to continuously help family members and long-term care patients connect and journey together with hope. The PSS team creates opportunities for family members to remember their past positive memories with the patients and impress upon them that it is possible to continue to create new fond memories with the patients. An elaborate initiative conducted with this objective was the organisation of a family portrait photography session for family members and chronic sick unit patients. It was an emotional occasion )DPLO\SRUWUDLWSKRWRJUDSK\VHVVLRQLQ5HQ&LPXOWLSXUSRVHKDOO for families who took part as they dressed 只是年长者快乐的源泉，让他们重新发觉 up and posed for photos together with the 兴趣的管道，也是一个能潜入年长者创意 help of many volunteers and PSS staff. 空间并结合旧与新才能的展现。 仁慈医院与陈笃生医院在仁慈社区医院打 此外，参与者每个月会聚集在一起进行 造的重度气喘综合复健计划（英语简称 Zentangle艺术疗法和参加由甘露关怀协会 I-CARE）为病患提供多管齐下的治疗、改 （新加坡）举办的讲座。此外，“共享记 善气喘症状并提高病患对病情的掌控。I- 忆”计划则可以帮助患者通过回播画面、 Connect是I-CARE计划下的其中一项项目， 图像等视觉让患者在回忆过往的同时也 目的是要更好地满足患者的心理需求。这项 可以继续与身边的每个人创造新的美好回 以公开小组式进行的项目可以为患有末期或 忆。参与“共享记忆”计划的病患家属更 慢性肺病的病患提供一个与出院患者互相学 能凝聚，更有勇气地去面对目前的困境。 习和分享的平台。 这些活动包括团体到新加坡各个名胜地方 游览，例如滨海湾花园，和为院友化妆与 根据仁慈医院的艺术治疗师的看法，艺术与 拍全家福照片。 幸福感息息相关。而艺术创作的过程不 *URXSRXWLQJWR*DUGHQVE\WKH%D\ )DPLO\SRUWUDLWSKRWRJUDSK\VHVVLRQLQ5HQ&LPXOWLSXUSRVHKDOO Service with heart and hope | 32 OUR COMMUNITY Engaging the Community 0D\RU/RZ Since the start of our ¿rst nursing home in years, it’s heartening to know that they the community at Bukit Gombak, working have a place to stay active and keep ¿t in the closely with our immediate neighbours has community, thanks to Ren Ci’s well-equipped been an important goal for Ren Ci. Our centre,” said Mayor Ms Low Yen Ling. nursing home at Bukit Batok St. 52 has ¿rmly established itself as an important Ren Ci has also collaborated with local partner in bringing aged care services grassroots to organise seminar on “Caring closer to the community. for Senior with Dementia” to educate the local community about the disease and The home has made many good friends ways to cope. with our neighbours in Bukit Gombak community through our outreach efforts and sharing of facilities such as the Keep With more of my residents Fit Centre (KFC) located within the Senior getting on in years, it’s Care Centre of the nursing home. Over “ heartening to know that they 200 users, mostly residents of Bukit Gombak, visit the KFC monthly to use the have a place to stay active and exercise equipment there. keep ¿t in the community, thanks to Ren Ci’s well-equipped gym. “With more of my residents getting on in 33 ” ³&DULQJIRU6HQLRUZLWK'HPHQWLD´VHPLQDUZLWK'U/HH/LDQJ7HH&OLQLFDO'LUHFWRURI5HQ&L Over at Ang Mo Kio, Ren Ci is part of the 仁慈武吉巴督52街疗养院内的设有开放给 social service agencies network which is 附近居民使用的设施。设在疗养院里的健身 formed to focus on increasing the well- 中心已经成为他们的热门健身场所。这所健 being of Ang Mo Kio local residents, as 身中心配备16台健身器材，每个月平均拥 well as to foster participation of other 有200多名用户，其中大部分是武吉甘柏居 community partners in the initiatives 民。 planned. “随着这一带的居民人数不断地增加，我很 The network worked on identify barriers 高兴这个社区拥有一个像仁慈一样的疗养 and gaps within Ang Mo Kio and their 院，提供共用设备给附近的居民。仁慈疗养 initiatives include supporting persons living 院的健身房为附近的居民提供多一个运动的 with dementia and their caregivers, and 选项。”西南区市长、教育部兼人力部高级 building a dementia friendly community in 政务次长刘燕玲说道。 Ang Mo Kio. 此外，仁慈与山景民众俱乐部联合开办失智 仁慈在四年前开设在社区里的第一家疗养 症讲座，让公众可以了解失智症及病情所带 院。这家融入社区的疗养院在武吉甘柏与当 来的挑战。 地的许多合作伙伴携手为当地的居民服务， 为他们带来许多方便。 Service with heart and hope | 34 OUR VOLUNTEERS Integral Part of Ren Ci IURPOHIW 5HSUHVHQWDWLYHVIURP)RR+DL&K¶DQ0RQDVWHU\ $O0XWWDTLQ0RVTXHDQG&KXUFKRI6W0DU\RIWKH$QJHOV UHFHLYLQJWKHWRNHQRIDSSUHFLDWLRQIURP5HQ&L Our pool of regular volunteers partner our 仁慈医院衷心感谢700多位定期来到仁慈各 care team to look after our patients and 个单位进行活动，也感激众多来自企业团体 residents across our facilities, spending 的义工的付出和奉献。义工们不计较时间、 quality time with them through different 代价地为年长者付出。 activities and interactions. 在仁慈，义工会策划保健和娱乐活动与年长 Heartfelt appreciation to our pool of over 者共度美好时光，提升他们的生活质量，让 700 active volunteers as well as other 他们过得更精彩。 volunteers from various corporate and community groups for their unwavering 义工多年来坚持不懈地为年长者付出，也使 commitment and tireless service in 仁慈的服务更趋完善。 creating enjoyable moments and memories for the seniors under our care. 35 Volunteers Long Service Award 2019 25-YEAR 10-YEAR Choo Sai Kiew Chan Foon Oi Veronica Pan Shixuan Ho Seng Yuen Chua Mui Kee Maggie Seah Joo Ee Christine Lee Moi Foo See Fong Tan Cheng Soam Shirley Soh Kim Hock Lian Zhi Zhou Soh Kim Teck Yeo Tiew Phong 5-YEAR Yong Siew Tin Chan Jun Ren Lua Yock Qui Ng Hock Chuan Chan Shi Teng Mohamad Alwee Anwar Chen Mei Hua Hanie Nadiah Chia Su Im Susie Neo Lak Chai 20-YEAR Choo Lay Suat Ng Ah Beng Ong Sok Hua Chua Yan Yu Ng Shu Xuan Deborah Huang Zhen Ying Poh Chai Thiam Hwang Bee San Belle Tan Jin Tat Benjamin 15-YEAR Lee Soh Foong Annie Tan Siew Choo Kah Hiang Lim Buan Li Mervin Tan Sio Keow Evelyn Leow Ah Moy Lim Jiaying Shannon Tay Gek Choo Belinda Loh Mei Wah Lyn Lim Shiying Shyann Tay Kah Mui Ong Chwee Huat Lim Wui Hong Lily Wong See Meng Wong Chee Seng Edward Loi Heng Jee Dickson Zheng Yingzhe 6PLOH]DQG1DQ\DQJ3RO\WHFKQLFYROXQWHHUVRQDJURXSRXWLQJZLWKRXUVHQLRUV Service with heart and hope | 36 1 2 3 4 5 37 6 1. Camp Reconnection VI | 2. Ar-Raudhah Mosque | 3. FairPrice Group | 4. Cafeteria Group | 5. Haircutting Group | 6. Love Kuching | 7. TanglersHeart | 8. Twinklehearts | 9. Hwa Chong Institution virtual volunteering | 10. Beautiful Sunday | 7 8 9 10 Service with heart and hope | 38 OUR PEOPLE Developing our People with Heart and Hope 39 $UWKXU/HH OHIW OHYHUDJHVRQWKH&&0'$WRHQKDQFHKLVVNLOODQGNQRZOHGJHIRUKLVUROHDV&OLQLFDO,QVWUXFWRU Ren Ci provides opportunities for 仁慈医院通过培训、提供教育资料和奖学金 skills enhancement and knowledge 培养人力资源。在本年度财政年度里，仁慈 improvement via scholarships and training 总共赞助和提供奖学金给24位员工，给予 workshops. 他们职业发展机会，获得更高的资格并增强 其专业知识。他们是由社区护理人力资源发 For the year, a total of 24 scholarship/ 展奖（CCMDA）及社区乐龄基金（CST） sponsorship were granted to in-service 资助。这基金的宗旨是要吸引更多人加入社 employees to provide the opportunity 区护理领域。 for career development, attain higher quali¿cations as well as enhancing their 此外，仁慈通过制造业专业人士转业计划 professional knowledge. They are funded （PCP）接受10位转业者，为仁慈接下来会 through AIC-Community and Manpower 面对的人力资源需求的日子做好准备。 Development Award (CCMDA) and AIC- Community Silver Trust (CST) Fund. 总体而言，仁慈员工的培训参与率达到 93.9%，而平均培训时间则是25.5小时。这 Scholarship/sponsorship were also 数据已经高于全国的平均成人培训时间24 granted to 10 new entrants or students 小时。 to build Ren Ci future talent pool and support future Manpower needs. They are 2FFXSDWLRQDOWKHUDSLVW-DVRQ/LP funded through MOHH-WSG Professional XQGHUZHQWWKH3URIHVVLRQDO&RQYHUVLRQ3URJUDPPH Conversion Programme (PCP), CST Fund and CCMDA. Overall, we achieved training participation rate of 93.9% while median training hours was 25.5 hours, above the full year national median hours of 24. A total of 24 scholarship/ “sponsorship were granted to in-service employees to provide the opportunity for career development, attain higher quali¿cations as well as enhancing their professional knowledge. ” Service with heart and hope | 40 President’s Award for Nurses OUR PEOPLE 2019 Ren Ci’s Chief Nurse, Madam Jenny Sim Teck Meh could have all the time in the world to pursue her interest after retirement but instead chose to return to the nursing profession to care for the Recognition seniors’ needs. At Ren Ci, Jenny embarked on the for journey to strengthen nursing training and improve care delivery for our patients and residents. She also Our People initiated a collaboration with a tech company to develop an advanced 3D wound management module to offer better wound care by reducing Members of Ren Ci family live the values discomfort for patients and time spent of excellence and compassion and many on wound measurement by nurses. have been recognised for their dedication to make a difference in the lives of those we care and serve. 仁慈医院的员工秉持卓越、决心、责任、协作 等价值观，致力于帮助及为年长者和弱势群体 服务。他们奉献的精神获得认可和赞赏。 President’s Award for Nurses 2019 6HFRQGIURPOHIW &KLHI1XUVH 0DGDP-HQQ\6LP7HFN0HK ZLWK3UHVLGHQW+DOLPDK 41 For her dedication and contributions, Jenny was conferred the prestigious President’s Award for Nurses, the highest accolade for the nursing profession in Singapore and the ¿rst recipient from Ren Ci to win the award. 仁慈医院护理主任沈德妹获颁总统护士奖这个本地护理界的最高荣誉奖项，肯定她多年来 的付出与贡献。拥有40年的护理经验的她退休后重新站上岗位，积极强化护理培训及改 善护理素质，让疗养院里的年长者更有尊严，生活更有意义。她也联合科技公司优化和开 发“CARE4WOUNDS”应用程序。该程序设有3D伤口投影，测量伤口并详细记录及分析院友 的病状。 Healthcare Humanity Awards 2019 The Healthcare Humanities Awards 2019 acknowledged three family members from Ren Ci - Assistant Director of Nursing, Madam Mak Ngai Khan, Senior Medical Social Worker, Sahara Kamsani and Volunteer Leader, Ng Hock Chuan. Their commitment to serve with heart and hope and work tirelessly to support seniors in need won them this prestigious recognition. 成立于2003年的仁心奖主要表扬护理人员在沙斯疫情期间所做出的杰出贡献。随后，这奖项 的精神延伸至奖励为社区贡献的护理人员，义工及看护者。仁慈有三名成员荣获此殊荣。他们 分别是助理护理主任麦芝勤女士，高级医疗社工萨哈拉小姐及义工组长黄福全先生。 Healthcare Humanity Awards 2019 Service with heart and hope | 42 Charity Transparency Awards 2019 For the fourth year in a row, Ren Ci bagged the Charity Transparency Awards (CTA), in recognition of exemplary transparency and disclosure best practices. The award showcased that transparency and good disclosure practices are crucial pillars of good governance in Ren Ci. To maintaining high standard of transparency, annual reviews are conducted to highlight areas for improvement as well as future plans, assuring donors that Ren Ci is always forward-looking and has concrete plans to further its charitable objective. CTA is a broader scheme of the Charity Governance Awards initiated by the Charity Council with the aim to promote good corporate governance, transparency and disclosure in the charity sector. 仁慈医院连续四年荣获“慈善透明度奖”。仁慈每年都在努力改进哪些不足的地方，确保在管 理方面和计划朝正确的方向前进。这奖项表扬那些不仅达到监管准则的要求，而且在监管水平 方面可成为榜样的慈善团体。仁慈医院监控及风险委员会主席叶伟明先生于2019年12月3日出 席颁奖典礼接获奖状。 National Healthcare Group Awards 2019 A multi-team effort comprising Nursing, Rehabilitation, Business Of¿ce and Administration looked into improving transfer process from acute hospital (TTSH) to community hospital (Ren Ci) won the Team Recognition Award. The enhanced workÀow shortened bed waiting time for patients from 6 days to 2.9 days The reduced duration also offers better value for patients with improved rehabilitation outcomes. 由护理部、复健部，业务办公室和行政部门组成的跨部门团队致力于改善病患从急症医院（陈 笃生医院）到仁慈社区医院的转移过程。 这计划成功改进各方面的工作流程，将患者的平均 等候时间从6天缩短至2.9天。这项计划最终在国立健保集团杰出奖颁奖礼上获团队认可奖。 National Healthcare Group Awards 2019 Charity Transparency Awards 2019 43 Singhealth Quality Service Award 2020 169 Ren Ci staff who had delivered quality care and service to patients were recognised with Star, Gold and Silver awards at the Singhealth Quality Service Award (SHQSA) 2020. Ms Bridget Monica Das, Head of Psychosocial Services at Ren Ci took home the Superstar Award in the ILTC Allied Health category with her Oasis Programme that was introduced back in 2011. Bridget and her team had designed the reminiscence therapy, using reconciliatory techniques and reintegration approach to help elderly nursing home residents to come to terms with their illness and to face their future with positivity and hope. Ren Ci’s 1FA Team also clinched the Best Team Award in the Patient Experience Improvement Category, with their efforts to streamline ¿nancial assistance process. The team which comprised staff from Finance, Psychosocial Services departments and Business Of¿ce won the judges with their efforts which reduce application workÀow by 36% and the number of forms used by 37%. 今年的新加坡优质服务奖，仁慈有超过160 位员工在各个组别获颁星奖，金奖及银奖。 其中，仁慈社会心理服务主任碧琪女士，荣 获在中长期护理领域个人级别最高荣誉的“ Members of Ren Ci family 超级巨星奖”。碧琪创建的“OASIS计划” “live the values of excellence 让她获得这份肯定。“OASIS计划”是一个 and compassion and were 使用回忆疗法再加上重新融合的方式，来帮 recognised for their dedication 助病友去适应长期设施里的环境计划。由财 to make a difference in the lives 政管理，社会关怀及辅助和业务处的同事组 of those we care and serve. 成的1FA团队，也夺得最佳团队奖（改善患 者体验级别）。这项目调整并改善财务援助 流程，简化程序让病患受益。 ” Superstar Award in the ILTC Allied Health category Best Team Award in the Patient Experience Improvement Category Service with heart and hope | 44 OUR MOTIVATION Our journey of delivering service with heart Beyond and hope has often been encouraged by families and friends of our bene¿ciaries. Their show of appreciation in words or in Meeting kind motivates us to go far and beyond to deliver affordable, accessible and value- Care based care to all who come to Ren Ci. 受益人和家属及朋友对仁慈医院的鼓励和表 扬，是仁慈提供优质的服务和让他们过上有 Needs 意义的生活的动力。他们通过言语或者行动 表达对仁慈的感激之情促使我们走得更远并 继续提供可负担且有价值的优质护理服务。 45 Ren Ci @ Ang Mo Kio Ren Ci @ Ang Mo Kio I appreciate the engagement for my This place feels like home and I like how mother; please keep up the good work. “ staff are encouraging and nurtures us The staff are very patient, especially “ towards independence in the community. when it is not easy managing clients who have dementia. ” ” Ren Ci @ Bukit Batok St. 52 Ren Ci @ Ang Mo Kio My mother has found passion, care, “kindness and love at your centre. This Your staff showed concern with worry brightens up her life and she now sees “on days or occasions when my dad the world as a more beautiful place. My refused food. I could see and feel their family and I are deeply touched and excitement when they update me with words cannot express our gratitude for videos and photos of him taking food the excellent service ¿lled with passion and drinks. They are also putting in effort and pride of love. to interact and play with him. Your cheerful and caring team never ” fails to brighten up our days. Ren Ci Community Hospital My grandmother, who has since been ” “discharged from your community hospital, still speaks fondly of your care team and Ren Ci @ Bukit Batok St. 52 how they would chat with her so that she I greatly appreciate your staff taking the wouldn’t feel bored. We are so grateful. “time and effort to inform and explain to me of my father’s skin condition. It gives me great comfort to know that my father Ren Ci Community Hospital ” is well taken care of at any time. Your What differentiates the therapists at staff has shown immense kindness and “Ren Ci, from the other hospitals I had patience to many of us, both residents received treatment, is their cheerfulness, and families. warmth and friendliness. It is a joy to see the old and handicapped patients feeling relaxed, smiling, laughing and enjoying ” their sessions. Service with heart ”and hope | 46 REN CI @ WOODLANDS Our Third Nursing Home within a Health Campus Estimated to be completed by end 2022, The new building within the the new building will house more than “campus will house more than 330 nursing home beds, a senior care 330 nursing home beds and centre for 100 clients, and a home care a senior care centre for 100 team serving 100 clients. Operating the clients. new facility will propel Ren Ci into the next league of a 1,300-bed provider. As part To support MOH’s plan to cater to of the service provision, Ren Ci is also ” committed to providing home care services the healthcare needs of a fast ageing population, Ren Ci’s Board and for residents in Woodlands, Sembawang Management decided it was timely for Ren and Marsiling which will see us working Ci to chart our next expansion phase and closely with partners and community we were successfully appointed as the groups in the region. operator for the Long-Term Care facility at the upcoming Woodlands Health Campus As Ren Ci @ Woodlands will be the ¿rst (WHC). long-term care facility sited within a health 47 Photo: Woodlands Health Campus campus, planning is currently underway 三家疗养院。新疗养院预计于2022年分阶 to re-design care pathway to integrate 段开放。 with on-site acute facility and specialist outpatient clinics. Ren Ci is also looking 有了兀兰的新疗养院，仁慈医院的总床位将 forward to co-designing intergenerational 从1994年的174张床增至1300张床，并可 programmes with the eventual childcare 服务住在兀兰、三巴旺、海军部和马西岭等 centre operating within the same building. 北部地区的居民及提供居家护理服务。 我国社会老龄化趋势加剧，卫生部正在积 这将是我国首个结合急症医院、社区医院和 极准备应对老龄人口的医疗需求，仁慈医 长期护理设施于一体的新建设，所有的设施 院受委成为兀兰医疗保健园（Woodlands 都在同个时间构想和建造发展。 Health Campus）里的疗养院运营者，为老 龄化人口提供所需的医疗与复健服务。 仁慈亦计划与在设在保健园里的托儿所携手 打造“代际计划”，让年长者有机会和小朋 仁慈医院将在兀兰设立提供超过330个疗 友接触和交流。 养院床位和100个名额乐龄护理中心的第 Service with heart and hope | 48 REN CI 2025 Our Strategy Plan for the next 5 years Ren Ci has charted a 5-year strategy with meeting the needs of the future. Besides the organisational goal of moving Ren Ci the dialogue and co-creation sessions from being one of the few good hands with the stakeholders, being ¿rm believers of the sector, to becoming a leader in of continuous learning and improvement, community care. Ren Ci embarked on learning journeys to top performing local and overseas In developing the strategy, Ren Ci carefully operators for exchange of best practices. engaged stakeholders including the Board, staff, volunteers, patients and their next-of- The insights gathered were distilled to 5 kins, to ensure a comprehensive review in pillars of the Ren Ci 2025 strategy. It 49 includes developing PEOPLE with heart and hope; enhancing PRODUCTS and services for delivery of value- A complete strategy will be based care; optimising PROCESS by “mapped in the new ¿nancial leveraging on innovation and technology; year to propel Ren Ci’s vision strengthening PARTNERSHIP with our from a Few Good Hands, donors, volunteers and community; as to becoming a Leader in well as building a healing and better Community Care by 2025. working PLACE for our bene¿ciaries and employees. Workstreams had been setup to drive the developments of each pillar, with regular combined sessions to ensure 病友等相关人士和部门开始新一轮的对话和” alignment towards the organisation goal of 会议，确定仁慈需要改进的地方。 Ren Ci 2025. 在集思营，大家全心投入每项活动、热烈讨 仁慈医院董事和管理层在2019年举办集思 论、认真思考、总结发言及交流意见。在大 营，一起检讨宗旨和愿景，制定未来五年 家的集思广益下，重新整合原有的方案和拟 的策略方针和行动计划，为仁慈的未来重 定一些新方案，结合成五大要点：包括员工 新设定方向。仁慈的目标是逐步将仁慈全 发展、提供有价值的护理、采用创新和技术 方位提升到下一个水平。 以提高生产力、通过新的护理模式倡导更广 泛的服务以及加强与主要利益相关者的伙伴 随着仁慈之前定下的五年愿景已将近达 关系。这全新的策略方针将使仁慈在2025 成，仁慈在2019年已经与员工、义工、 年成为社区护理领域的领导。 The Management Team gathered during a retreat and brainstormed on strategies to bring Ren Ci forward in the next 5 years. Service with heart and hope | 50 CORPORATE GOVERNANCE BOARD OF DIRECTORS The Board’s role is to provide strategic direction and oversight of Ren Ci’s functions and goals, and to steer the Hospital towards ful¿lling its vision and mission through good corporate governance. As part of its role, the Board also approves all budgets prior to the beginning of ¿nancial year and monitors the expenditure against the approved budget at every quarterly Board meeting. The Board currently comprises 27 members. They include businessmen and professionals, as well as representatives from Foo Hai Ch’an Monastery. The appointment and composition of the Board of Directors is in accordance with the Memorandum and Articles of Association (MAA) of Ren Ci Hospital: The Board of Foo Hai Buddhist Cultural & Welfare Association (the “Association”) shall appoint up to half of the Board of Directors (the “Board”) of the Hospital, including the Board Chairman who shall be appointed in consultation with the Ministry of Health (Article 44). The Directors appointed by the Association shall, amongst themselves, elect a Nominating Committee. This Nominating Committee shall be responsible for the appointment of the remaining Directors of Ren Ci Hospital (Article 45). Led by Chairman Dr Chua Thian Poh, the Board is committed to upholding the public image of the Hospital and representing the interests of the Hospital to the best of its abilities. The Board accepts its role without remuneration, and pledges not to accept personal favours or gifts from any interest groups, so as to maintain the integrity of serving for public trust and community good. All the members of the Board have also declared that during the period under review and while holding their appointment as directors, they have had no personal or vested interest in any of the business transactions, contracts or joint ventures into which the Hospital had entered. 51 The roles and responsibilities of the Board Chairman and the CEO are kept separate in order to maintain effective oversight. The CEO and senior management consult with relevant Board members and the Sub-Committees where advice is sought, through meetings, telephone calls and electronic mails. In keeping with the good practice as set out in Guideline 1.1.6 of the Code of Governance for Charities and Institutions of a Public Character, the term limits for Treasurer and the Chairpersons of the Audit Committee and the Investment Committee do not exceed four consecutive years respectively. In addition, the Hospital neither makes loans nor donations. Ren Ci believes that competent, experienced and committed Board members will ensure that we continue to be relevant and sustainable for the future and as such, we should retain the services of such volunteers for as long as possible, instead of limiting their tenure of service. To support succession planning and renewal of Board, Ren Ci is constantly on the lookout for volunteers with diverse skill-sets to contribute insights from multiple perspectives. The Board term is 2 years starting 1 July (¿rst ¿nancial year) to 30 June (second ¿nancial year). The Board held a total of 4 meetings in FY2019/2020: BOARD MEMBER DESIGNATION BOARD ATTENDANCE Dr Chua Thian Poh (DUBC), (JP), (BBM) Chairman 4 of 4 Mr Seow Choke Meng (BBM), (PBM) Vice-Chairman 4 of 4 Ms Chong Shiao Feng (Rosemarie) Vice-Chairman 4 of 4 Mr Lim Chai Boon Vice-Chairman 4 of 4 Mr Neo Kah Kiat (PBM) Vice-Chairman 2 of 4 Mr Tan Boon Hoo Treasurer 2 of 4 Ms Ang Fung Fung Director 3 of 4 Mr Chia Lee Meng Raymond Director 2 of 3 Mr Ching Chiat Kwong Director 0 of 1 Mr Choo Chee Onn Director 1 of 1 Prof Choo Wee Jin Philip Director 4 of 4 Ms Alice Chua Director 3 of 4 Dr Ee Chye Hua (BBM) Director 4 of 4 Ms Lee Joo Cheng Lillian Director 4 of 4 Mr Lawrence Leow Chin Hin Director 0 of 4 Mr Leow Teng Hock (Vincent) Director 0 of 1 Mr Lim Eng Koo (Nelson) (PBM) Director 4 of 4 Mr Ng Tiong Gee Director 2 of 3 Mr Pang Lim (BBM) Director 1 of 3 Mr Seah Choo Meng Director 3 of 4 Service with heart and hope | 52 BOARD MEMBER DESIGNATION BOARD ATTENDANCE Mr Seah Kiat Seng Director 4 of 4 Dr See Long Hian (Aaron) Director 3 of 4 Mr Tan Aik Hock (PBM) Director 0 of 1 Dr Tan Boon Chwee (Colin) Director 0 of 3 Mr Tan Huay Lim Director 1 of 1 Mr Christopher Tang Kok Kai Director 3 of 3 Ms Teo Kwee Yee (Claudia) Director 3 of 4 Mr Tor Teck Jin (Bob) Director 2 of 4 Mr Wong Hsien Xiong Director 3 of 3 Mr Yap Eu Win Director 1 of 1 Mr Yap Wai Ming Director 4 of 4 Mr Yeo Hung Chuan (Jonathan) (PBM) Director 1 of 4 Mr Yip Chee Seng Director 0 of 1 Mr Zhong Ming Director 1 of 1 SUB-COMMITTEES The Board has established Sub-Committees, each chaired by its Board members to assist in the execution of its responsibilities. The eight Sub-Committees are: 1. Audit Committee 2. Building Committee 3. Community Engagement Committee 4. Governance & Risk Committee 5. Human Resource Committee 6. Investment Committee 7. Medical Advisory Committee 8. Nominating Committee The activities of each of the Sub-Committees during the ¿nancial year are as follows: 1. AUDIT COMMITTEE The Audit Committee (“AC”) has held four meetings since the date of the last directors’ report and carried out the functions of an audit committee as speci¿ed in the terms of reference approved by the Board of Directors. In carrying out its functions, the AC reviewed the overall scope of both the external and internal audits and met with the Hospital’s external and internal auditors to discuss the results of their examinations and their evaluation of the Hospital’s system of internal controls. The AC also reviewed the ¿nancial statements of the Hospital. 53 During the ¿nancial year, the internal auditor Ernst & Young Advisory Pte Ltd (“EY”) has conducted internal audit on the area of network security and guided the Hospital on the establishment of the control self-assessment (“CSA”) framework. The CSA framework is an initiative by the Hospital to strengthen internal control processes, create a stronger awareness of risk practices and establish a clearer line of accountability for controls. According to the framework, CSA questionnaires were developed, completed and validated by EY for the following key processes below: 1. Donation Collection and Recording 2. Patients’ Collection and Account Receivable Management 3. Patients Admission and Ward Operations 2. BUILDING COMMITTEE The Building Committee reviewed the design of Ren Ci @ Woodlands, which is expected to commence operation in Q1 2022. The Committee provided valuable insights and proposed changes for better quality of design and space utilisation in areas such as the main lobby, household bathroom entrances, staff quarters’ lounge, single/double bed clustering, and the access to holding rooms. The Committee also visited the mock-up of a typical Nursing Home Household of Ren Ci @ Woodlands and provided valuable inputs on the design. The Committee met twice during the year. 3. COMMUNITY ENGAGEMENT COMMITTEE The Community Engagement Committee reviews fundraising initiatives, management and development of volunteers as well as key corporate collaterals such as the annual report. The committee also played an active role during our 25th Anniversary Celebration. The committee worked closely with other key Board Members to solicit funds for our major fundraising activities during each ¿nancial year and at the same time carried out oversight over these regular fundraising events. The Community Engagement Chairman, Co-Chairman and its committee members also attended dialogue sessions and events involving volunteers’ development. The Committee met formally twice during the year. 4. GOVERNANCE & RISK COMMITTEE The Governance & Risk Committee reviewed the [Terms of Reference for Board of Directors] policy to ensure that it remains relevant to support a strong governance and enhance the operating performance and ef¿ciencies of the organisation. The Committee Service with heart and hope | 54 also provided guidance over the review of Ren Ci 2019 Risk Register, as well as endorsed the Governance Statement and the online governance evaluation submitted to the Charity Portal for which all areas in the checklist were met. For the 4th consecutive year, the Hospital was awarded the Charity Transparency Awards to recognise its efforts in continually improving governance and transparency. The Committee met once during the year. 5. HUMAN RESOURCE COMMITTEE The HR Committee met quarterly and reviewed human resources policies and processes, and aligned some of the best practices from the sector. The Committee reviewed and endorsed the Management’s proposal for remuneration adjustments and bonus pay out on annual basis. To further enhance talent attraction and retention, the Committee reviewed and endorsed Management’s proposal for benchmarking of salary structure initiatives and market adjustments for all family groups. As part of leadership development, the committee endorsed Management’s update on the Succession Planning and Development for critical positions in the organisation. 6. INVESTMENT COMMITTEE During the year, the Investment Committee, which was appointed by the Board, has provided guidance and feedback on matters relating to investments and investment policies for the Hospital. The Investment Committee with approval from the Board has: Reviewed the investment strategy, policy and guidelines. Expanded the mandate to an existing fund manager. Replaced the existing 2 fund managers with a new fund manager to achieve the desired strategic assets allocation, risk diversi¿cation and investment outcomes. The Investment Committee also evaluated the appointed fund managers’ strategies and assessed their performances on a quarterly basis to ensure the investment portfolios meet the overall investment objectives and guidelines of the Hospital. 7. MEDICAL ADVISORY COMMITTEE The Medical Advisory Committee endorsed the waiver of competition for both proprietary and non-proprietary pharmaceuticals, and clinical services. Patient care-related incidents and complaints were reviewed, with particular emphasis on recommendations for improvement, as well as recommendations to explore good 55 practices. Besides review of the clinical quality indicators, the Committee encouraged continuing collaboration amongst staff and healthcare partners. Collaborative research projects with acute hospital like TTSH and, tertiary education institution like NUS were reviewed by the committee. The Committee met four times during the year. 8. NOMINATING COMMITTEE By referencing the Charity Council’s Code of Governance, the Nominating Committee supports succession planning, and maintains an energised and effective Board through the policy for Board renewal and Performance Evaluation. The policy included the following key requirements: Nomination and renewal of board every 2 years, Board skills matrix as part of succession planning, Orientation and induction within 2 months for new Board members, and Annual Board Self-Assessment exercise to gauge the effectiveness of the Board’s performance. The results were discussed at the subsequent Board meeting to identify areas of improvement. The Board and Sub-Committees renewal exercise for the term 1 July 2019 to 30 June 2021 were conducted. The key changes are follows: 7 Board members have stepped down 7 new Board members were recruited New Audit Committee and Investment Committee Chairpersons were appointed respectively as the past immediate Chairpersons have served four consecutive years All Sub-Committees are empowered to decide matters within their Terms of Reference an such decisions shall be referred to the Board of the Hospital for rati¿cation. GOVERNANCE EVALUATION The Hospital carried out an online governance evaluation on the extent of its compliance with the essential guidelines in the Code of Governance for Charities and IPCs (“the Code”) via the charity portal in July 2019. The Governance & Risk Committee is pleased to report that the Hospital and Board have complied with the guidelines of the Code. The level of compliance by the Hospital can be viewed at www.charities.gov.sg .The board also conducts annual self-evaluation to assess its performance and effectiveness. Service with heart and hope | 56 POLICY ON CONFLICT OF INTEREST Since 2008, the Board has put in place a policy where all members of the Board, Sub Committees, staff or volunteers (collectively the “Members”), when acting on behalf of the Hospital, must ensure that the deliberations and decisions made are in the interest of the Hospital, and the interest of the Hospital is protected when entering into a transaction, contract or arrangement. All members shall promptly and fully disclose, in accordance with the procedures laid down by the Hospital, all interests (actual or potential) which could conÀict with their duties and shall not in any way be involved in the transaction, or inÀuence the outcome of the transaction. CODE OF BUSINESS CONDUCT Since 2012, the Hospital has in place a Code of Business Conduct (“Code”) that is applicable to the directors of the Board, members of the Sub-Committees, employees and volunteers (collectively the “Members”). The code requires Members to observe high standards of professional and personal ethics and which covers standards in integrity, impartiality, discretion, duty of loyalty, courtesy & respect, diversity, accountability, con¿dentiality, use of the Hospital’s resources and electronic media, intellectual property rights, communication with external parties and media, contractual relations, acceptance of gifts & tips, health & safety, use of illegal drugs, engaging in political activities, conÀict of interest, conduct outside work hours, secondary employment and business practices. Violation of the code will subject Members to disciplinary action such as termination or criminal prosecution. WHISTLEBLOWING POLICY The Hospital also has in place, a Whistleblowing policy since 2008. To develop a culture of accountability and transparency, this policy addresses the Hospital’s commitment to ethical behaviour where employees and external parties such as volunteers and contractors are encouraged to report concerns of misconducts without fear of reprisal or unfair treatment. The Hospital aims to establish: Reliable and safe channels for RCH’s internal and external stakeholders to report concerns or suspected concerns, Structure to ensure fair investigations of reports, and Arrangements to support learnings and continuous improvements of internal controls to achieve strong governance. 57 The policy encourages the whistleblowers to identify themselves but allows for anonymous complaints. It makes available the contact of the Audit Committee Chairman and the Board Chairman by the following channels: Audit Chairman’s email at [email protected] Board Chairman’s email at [email protected] Sealed report in an envelope marked µPrivate & Con¿dential’ and mail to: Chairman, The Audit Committee has the authority and responsibility to commission and review investigations and their ¿ndings of the complaints, with the full co-operation of management and use of other resources, where necessary. RESERVES POLICY The reserves of the Hospital provide ¿nancial stability and serve to meet future increases in healthcare operating expenses. The current year’s reserves of $137m is estimated to be adequate to fund only about 2.08 years of annual operating expenses, basing on operating expenses in the ¿nancial year ended 31 Mar 2020. The Board of Directors reviews the level of reserves regularly for the Hospital’s continuing obligations. Part of our reserves is placed with ¿nancial institutions and is managed in accordance with our investment policy which is approved by the Board. This helps to preserve the purchasing power of the funds while ensuring suf¿cient liquidity for operational contingencies. 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Ren Ci Hospital Annual Report 2020 Financial Statements (W204mm x H274mm)_v1.indd 48 30/9/20 6:10 PM OVERVIEW OF CHARITY BANKER | AUDITOR | INVESTMENT ADVISORS 银行 | 会计事务所 | 投资顾问 Banker 银行 Oversea-Chinese Banking Corporation Limited Auditor 会计事务所 RSM Chio Lim LLP Investment Advisors 投资顾问 Manulife Asset Management UOB Asset Management BNP Paribas Wealth Management Lion Global Investors Limited CHARITY STATUS 慈善注册资料 Charity Registration (ACRA) No 慈善（ACRA）注册号码 201018593M Charity Registration Date 慈善注册日期 8 Nov 2010 Constitution 类别 Company Limited by Guarantee IPC STATUS 公益机构资料 IPC (General Fund) Acc Registration No. 公益机构(普通基金) 帐户注册号码 201018593M Sector Administrator 领域监管单位 Ministry of Health Service with heart and hope | 107 ABOUT REN CI HOSPITAL 关于仁慈医院 The roots of Ren Ci (仁慈) traced back to 1994 with the primary mission of providing affordable medical, nursing and rehabilitative care services for the community, living to its name of “compassion” and “benevolence”. This is driven by the principle of serving all with loving kindness and compassion, regardless of background, race and religion. 成立于1994年，仁慈医院是新加坡为数不多的医疗慈善机构。仁慈医院以仁心慈爱的原 则为社会提供全面和实惠的医疗、护理和复健服务。仁慈也采用以人为本的护理服务理 念，为病友提供优质的服务。 THANK YOU 衷心鸣谢 OUR VISION 愿景 Our sincere thanks to all donors, supporters and Holistic care with loving kindness and compassion well-wishers. We look forward to your continued 仁心慈爱的全面护理 support and partnership in growing with us. Special thanks to Mrs Ho Woon Ho for OUR MISSION proofreading the translation of this report. We 使命 would also like to thank our patients and staff Partnering the community to provide inclusive healthcare for quality and meaningful living who have consented to be photographed for the 与社区携手提供综合医疗服务,共同创造优质且有意义的生活 purpose of this annual report. CORE VALUES 核心价值 Teamwork 团队合作 Open-Minded 豁达开明 Compassion 慈爱之心 Alliance 联盟 Respect 尊重 Excellence 卓越 S19-0902 - Ren Ci Hospital Annual Report 2020 (CoverSpread_with Spine-6.1mm)_v2.indd 2 30/9/20 6:05 PM Ren Ci Community Hospital 71 Irrawaddy Road Singapore 329562 T 6385 0288 Ren Ci @ Ang Mo Kio 10 Ang Mo Kio Avenue 8 Singapore 567727 T 6665 2035 Ren Ci @ Bukit Batok St. 52 31 Bukit Batok St. 52 Singapore 659251 T 6355 6316 www.renci.org.sg rencihospital ren_ci_hospital MCI (P) 096/07/2020 S19-0902 - Ren Ci Hospital Annual Report 2020 (CoverSpread_with Spine-6.1mm)_v2.indd 1 30/9/20 6:05 PM