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City of Surprise Annual Report 2019

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City of Surprise Annual Report 2019 TABLE OF CONTENTS City of Surprise Annual Report 2019 PUBLIC SAFETY FIRE-MEDICAL 2 POLICE 13 EMERGENCY MANAGER 55 CITY DEPARTMENTS COMMUNITY DEVELOPMENT 58 ECONOMIC DEVELOPMENT 73 FINANCE 85 HUMAN RESOURCES 94 HUMAN SERVICE & COMMUNITY VITALITY 106 INFORMATION TECHNOLOGY 135 MARKETING & COMMUNICATIONS 148 PARKS & RECREATION 163 PUBLIC WORKS 175 SPORTS & TOURISM 212 WATER RESOURCE MANAGEMENT 229 1 2019 FIRE-MEDICAL DEPARTMENT CITY SURPRISE OF ANNUAL REPORT 2019 2 FIRE-MEDICAL DEPARTMENT MESSAGE FROM THE CHIEF Residents of Surprise, Mayor and Council, and City Manager; It is my privilege to present to you the Surprise Fire-Medical Department (SFMD) 2019 annual report. The culture of the SFMD is to provide the absolute highest level of customer service possible during every encounter with residents and visitors alike. We actively seek improvement and collaboration with others to enhance the services we provide. SFMD continually evaluates data to ensure services are provided in the most efficient manner available. In 2019, SFMD responded to a total of 17,952 incidents, which represents an increase of three percent over 2018, and medical care continues as the primary service delivered. In 2019, the Department responded to 13,277 emergency medical calls, which remains at a consistent rate of approximately 74 percent of the total emergency incidents responded to by the Department. Other highlights • In November 2019, Medic 307, our fifth ambulance, was placed in-service and responded to 160 calls for service. • At the end of 2019, SFMD ambulance service generated over $8.5 million of revenue from medical transports since program inception. • The SFMD received a fourth consecutive Gold Award from the American Heart Association for treatment and care of myocardial infarction. • In 2019, volunteers, including Crisis Response, One Step Beyond, fire inspectors, and at the SFMD warehouse, worked 13,468 hours. • SFMD received a recommendation for accreditation from a group of Peer Assessors from the Commission on Fire Accreditation International. • Working with Public Works, SFMD broke ground on constructing a new Fire Station 304. SFMD is truly “Always There, Always Ready” to serve the community. Our dedication and commitment to providing professional service delivery and continuous data analysis have led to the unique programs identified above. As 2020 develops, we will continue to focus on meeting new community requirements, enhancing existing programs, and continued improvement through accreditation. In preparation for the future, the Department will be meeting citizen expectations through the completion of the 2017 voter-approved bond projects by opening new Fire Station 304, start construction on a new Fire Station 308, and Readiness Center. 2 I 2019 ANNUAL REPORT 3 FIRE-MEDICAL DEPARTMENT ADMINISTRATION The Administration Division provides leadership, SFMD FY20 Operating Budget fiscal management, long-range planning , budget development and revenue forecasting. In 9% 3% addition, Administrative Services provides grant and contract management, payroll services, Personnel Services medical invoicing, procurement assistance and Supplies administrative support to all the divisions of 88% Services SFMD. Operating Grants ISO CLASS FFY18 SAFER - $2,388,024 FFY19 UASI CBRNE - $40,000 FFY19 UASI Central Region Drill - $16,540 ACCREDITED Wildland Revenues FY 15 - FY 19 FFY19 SHSGP CERT - $27,700 FY19 $190,200 FFY20 GOHS DUI - $3,498 FY18 $277,240 FY17 $317,615 FY20 GOHS Occupant Safety - $19,005 FY16 $165,176 FY20 Mobile Integrated Health - $43,000 FY15 $75,509 $0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 Auxiliary Revenues Inspections FY19 STAFFINGFING • Wildland - $190,200 • Assisted Living Inspections - $11,400 • Administrationration - 7 • Special Event - $5,250* • Firework Inspections - $5,900 • Fire Operations - 118188 • Maricopa Ambulance - $42,547 • Fire Inspections - $1,227 • Planning & LogistLogistics - 8 • SFMD Ambulance - $3.28M • Fire Suppression - $3,3666 • Groundnd TransportatioTransportationn - 30 • Treat & Refer - $27,922 TOTALOTAL - 1163 • Lockbox - $19,630 *Additional funding Allocated through FD budget 3 I 2019 ANNUAL REPORT 4 FIRE-MEDICAL DEPARTMENT Total Response 1st Due OPERATIONS 5000 The Operations Division consists of Medical Services, Training and Operations. Operations is 4000 3715 responsible for maintaining an all hazards response to the city, its residents, and all 2,916 3000 regional aid partners while ensuring the safety 2,216 2,137 of operational staff at all times. Operations 1,825 2000 achieves this by providing basic and advanced 1,225 life support services to the community 24 hours 1000 897 a day, 7 days a week as well as coordinating 539 training programs, inter-agency multi-company 0 drills while always maintaining compliance with FS301 FS302 FS303 FS304 FS305 FS306 FS307 FS308 Arizona Revised Statutes. FY19 SFMD Logistics Division Projects Fiscal year 2019 (FY19) has proved to be a very busy year for apparatus and building design, purchase, and in service operations for the Surprise Fire-Medical Department (SFMD) Logistics Division. Apparatus Projects Staff Vehicle Replacements • E302: Design & construction • 3 Administration SUV’s • E303: Placed in service in April 2020 • 2 Administration ½ ton pick-ups trucks • E308: Design & construction • Risk Reduction Specialist ¾-ton pick-up truck • Type 3 Engine (BR304): Scheduled • Terrorist Liaison Officer (TLO) SUV to be placed in service in April 2020 • 1 15-passenger van • Type 6 Engine (BR303): Scheduled to • Logistics 1-ton pick-up truck be placed in service in April of 2020 • Community Emergency Response Team (CERT) deployment • Command Vehicle (BC301 Replacement): box trailer Schedule to be placed in service in June 2020 • Low Acuity vehicle (LA305 Replacement): Scheduled to be placed in service in June 2020 Fire Stations • Medical Transport Ambulance: (M307): Placed in service in November 2019 • Station 304 (Replacement): Design, construction, completion July 2020 • Medical Transport Ambulance (Reserve): • Station 308 (New build): Design, construction, completion Junee 2021 Scheduled to be placed in service in April 2020 • Purchase of Ambulance #5, M307 placed in service in November 2019 • Ambulance #6 additional reserve unit scheduled to Public Safety Redinessess Center be placed in service in April 2020 • Utility Task Vehicle (Wild Land UTV): • Logistics Warehousehouse (Replacement):(Replacemeent): Design,gn, construction,cons Scheduled to be placed in service in April 2020 completion inn May 2021 4 I 2019 ANNUAL REPORT 5 FIRE-MEDICAL DEPARTMENT GROUND AMBULANCE SERVICE 2019 STATISTICS Ambulance Payments by Month 2019 $350,000 1,683 Transports $300,000 M301 $250,000 2,142 Transports $200,000 M302 $150,000 2,064 Transports $100,000 M303 $50,000 2,443 Transports $0 M305 Oct-18 Dec-18 Feb-19 Mar-19 May-19 Jul-19 Aug-19 Oct-19 Dec-19 Jan-20 160 Transports M307 Deployed EMS 11/18/2019 SFMD Medical Services is responsible for overseeing the training, certification, and readiness of 165 paramedics, EMTs, fire apparatus readiness 8,492 Total Transports for medical response, oversight of medical readiness and medical supplies, CQI for the ambulance program, managing the Electronic Patient Care Report FY16 IMX posted = (EPCR), managing the Public Access Defibrillators (PAD) program, while assisting with community CPR and First Aid. $618,593.61 • Applied to ET3 FY17 IMX Posted = • Participate in the CP program $1,337,664.33 • Established bidirectional flow with the HIE • Equipped LA305 UCapit FY18 AMB Posted = • M307 placed in service at FS307 $2,427,306.63 • Purchased 47 AED’s for replacement • Contracted with Online Medical Control FY19 AMB Posted = • Deployed new bicycles to the Bike team $2,485,892.62 • Brought current fleet of LP15’s up to current standards (All v2 LP15’s) • Implemented newly designed training schedule Life to Datee FY19 totalstottals (LTD)( • Switched all personnel to HandTevy AMB Posted = $6,869,457$6,86 ,457 • Switched all personnel to ASHI • The American Heart Association Platinum Plus award was receivedceived for prehospital early recognition and treatment of myocardial infarction and Stroke 5 I 2019 ANNUAL REPORT 6 FIRE-MEDICAL DEPARTMENT TRAINING TRAINING HOURS The Training Division ensures Fire-Medical Department members meet the qualifications for the positions held. Guided by Company Training 9,865 regulations and standards from several different regulatory Driver / Operator 866 agencies, the Training Division schedules, coordinates, and delivers training that maintains compliance to the minimum EMS 2,673 standards for each rank and job function. The Training Division Haz Mat 431 encourages growth by hosting and coordinating training opportunities for members to learn beyond their current skill set. Officer 5,297 The overall goal of the Training Division is to fulfill the mission of Target Solution 3,043 the Department and build a customer-focused all-hazards response organization that balances the ever-changing needs of the people Total Training Hours we serve with the highest degree of innovation, commitment, respect, and compassion. 22,175 2019 Training Projects and Accomplishments 1 1 member attended NIMS 300 class. 2 2 members certified as Incident Safety Officer (ISO). 2 2 members attended Designed Basic Infectious Control Officer class. 3 3 Probationary firefighter all successfully passed their probation period. 3 3 members became Handtevy Instructors. 4 4 recruits firefighters successfully completed
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